"Close to down town"
very confortableGenuine Hotels.com guest review
"Be carefull of the hidden fees"
This hotel charges for parking - $18.00 a day: there is no free parking anywhere around it. There is also a charge for Wi Fi - $12.75 a day. The people who work there are not very friendly or accommodating. The place is under renovation in the public areas so it does not look as good as the pictures on the website show. Also, there is only one luggage […] cart for the whole hotel and you are not allowed to use it. Will not stay here again. Read moreGenuine Hotels.com guest review
"Nice Affordable Hotel"
I threw my friend a bachelorette party and the hotel was a nice facility, we weren't there long but I loved the view!Genuine Expedia guest review
Nice room but I could hear every noise from the next room and hallways.Genuine Hotels.com guest review
"Good hotel location"
Overall good experience. Room was great and was extremely comfortable. Staff was a bit disappointing. One gentlemen greeted me at the counter with "whats up man". Not once but the next day as well. I dont even talk like that to my customers. Some seemed bothered.Genuine Expedia guest review
"Clean clean clean!"
Felt like I was at home smelled clean and felt clean. Nice modern furniture. Great location a true Hilton experience.Genuine Hotels.com guest review
"Central location, clean,"
Overall hotel is good, great location, very clean. Parking a bit difficult can't just pop in and out and quite pricey.Genuine Hotels.com guest review
Very nice & clean. Even with construction it was fine. No noise or bother. Hard to find at night. Needs better entrance signs.Genuine Hotels.com guest review
I loved this hotel. Room was comfortable, Parking garage was a great location and convenient to Lakewood Church, and Museums. Will definitely stay here again.Genuine Hotels.com guest review
The staff was extremely helpful and courteous. The hotel was currently having some remodeling and signage was not clear especially coming from the parking garage about where the hotel lobby was located. The escalators were not clearly marked as to where the lobby was located.Genuine Hotels.com guest review
it was excellentGenuine Hotels.com guest review
"service was nice"
We enjoyed our stay here. Good location to visit the zoo that was easily drivable to get to on freeway to destination. Our grandson loved looming out the huge high story viewable beautiful city day or night. He also found a penny behi.d the corner of the mini fridge heads up too as well as some not vaccuummed areas. Not really a walking area. Great […] area to just relax and perfect for buisness needs too. Pool looked refreshing. Starbucks is right there to enjoy and room service for food is pleasent. Thanks! Read moreGenuine Hotels.com guest review
"Clean, Comfortable Great Service for One Night Sta"
The DoubleTree was very close to my company's Houston office and a great place to stay a night on business. The property was very clean, there is a Starbucks in the lobby and they give you a nice warm chocolate chip cookie upon check in. The bed was very comfortable, the thermostat in the room easy to work and the shower had great water pressure. Also […] a big thumbs up for the hair dryer, which, while travel size, was powerful -- not dinky like most hotel dryers. Overall, a great stay for a quick business trip. Read moreGenuine Hotels.com guest review
Nice cookies. Very accommodating when I needed to add a night.Genuine Expedia guest review
"great for business stop"
hotel is under renovation so services are limited. dinner and breakfast at sprigs was good. I would not recommend for vacation travel because of limited restaurants/amenities in the area. Walkable if within the greenway plaza area but if meeting outside area a car is needed. 20 minutes to Hobby via taxi.Genuine Hotels.com guest review
perfectGenuine Hotels.com guest review
"Hotel Staff lied to us"
The hotel was clean and they offered wifi. What they don't tell you is you pay $18 a day for parking. They also, told my wife and I they had a complimentary breakfast buffet in the morning. It ended up not being complimentary. Got charged $40 for breakfast, and the food was not worth the money. If they wouldn't have lied to us we could've gone a mile […] down the street and had a better breakfast for less. Read moreGenuine Hotels.com guest review
Parking could be better.Genuine Hotels.com guest review
"Good place for a night out"
The hotel had a lot of construction going on and so only one restaurant was open and there was no bar which was a bummer. It's a nice hotel though.Genuine Hotels.com guest review
Beautiful hotel, comfortable, fluffy beds, very clean! Good location...I would have liked my stay much more if everything we touched we didn't have to pay for. We were skeptical about touching anything or we would have been charged, well except for the complimentary cookie upon arrival. Gives a whole new meaning to "nickel and dime" your customers...Nonetheless, […] I would recommend. Read moreGenuine Hotels.com guest review
Found a good deal on the Double Tree which is only about 15 minutes from Minutes Maid Park. The Hotel was comfortable, clean and nice employees. I would stay again if I travel to Houston.Genuine Expedia guest review
Easy to find, wonderful staff and very clean all around.Genuine Expedia guest review
Hotel was nice and the renovations posed no problem, but the hotel staff were not welcoming or accommodating at all. Very displeased with the customer service.Genuine Hotels.com guest review
Really enjoyed my stay at this hotel, friendly staff clean hotel great pool and close to a variety of restaurants.Genuine Hotels.com guest review
"Nice, Modern Hotel"
Staff was amazing! The cookies at check in were a great welcome treat. Valet staff are friendly too. Close by many attractions.Genuine Expedia guest review
"Excellent last-minute stay"
This hotel has evidently been undergoing a renovation--since I was given a room on the 19th floor that had already been renovated, I had no issues with that. There was an area of the lobby cordoned off for renovations, but it was easy to forget about. The room quality was top-notch, the service was fast and polite, and the location is excellent. I would […] definitely stay here again. Read moreGenuine Hotels.com guest review
Very nice & super clean! My family & I LOVED our stay & will definitely return:)Genuine Hotels.com guest review
"We Must Return!"
Our 4 night stay at Doubletree was absolutely wonderful. Okiki accommodated our room requests and greeted us with cookies! For those interested in attending Lakewood Church, this is the perfect location. There is a pathway within the hotel you can take directly to the church. No traffic or hassles finding parking. It was effortless finding restaurants […] and things to do. The Galleria is a resort in itself and will take minutes to get there by car. The hotel also provides a shuttle. What more could I say? We had a ball and expect to return next year! Read moreGenuine Hotels.com guest review
"For a 4 star hotel... felt like a 2"
There was only one valet, he was overwhelmed.... the beds were no where near 4 star status... there was only 2 towels in the bathroom.... front desk says this is typical double tree standards... promised cookies... never received... water was unavailable. Not planning to book another stay here or any double tree in the futureGenuine Hotels.com guest review
"Will charge for everything"
Very nice hotel, but was disappointed that they will charge your for wi-fi (twelve dollars per day) and parking (eighteen dollars per day). Also one of the cleaning ladies made a face at me when she wanted to clean the room and I told her we were going to be out of the room within 10 minutes. Another major problem is the noise issue. The room doors […] made a very loud noise when they would shut (and I mean ALL the doors, no morning alarm needed). Mattresses were excellent (soft), but the pillows were too flimsy. Read moreGenuine Hotels.com guest review
I have stayed at Double Tree locations often, it is always a pleasing experience. This time there were no cookies upon check in. Once in the room the toilet did not flush, this was reported immediately. We left for an evening out and returned at 3 am. There was a card left stating the toilet had been repaired, but it still did not flush. The bed was […] very uncomfortable and lumpy. The air conditioning only slightly cooled the room with it set on 64.5 degrees. It was cooler in the hallways outside the room. The hotel itself was very quiet and the staff was cheerful. The $18 charge for self parking was a good investment considering it was covered parking and had 24 hour security. Glad I didn't pay full price for the room. Read moreGenuine Expedia guest review
"Overall pleasant except for one mishap"
As you check-in, the concierge welcome you with 2 chocolate chip cookies. Because this was the first time my boyfriend and I stayed with Doubletree, they gave us complimentary wi-fi throughout our stay! So far so good, right? Then this happened... the first night we came into our room late after a night around town with a friend of ours. It was past […] midnight and right before I got into bed, I saw hair on the sheets. Lots and lots of hair that was definitely not ours since we didn't even lay there before. It was everywhere, on the pillows, sheets, and even the blanket! I was very annoyed. Thank goodness I checked before I got into bed. We called housekeeping right away and they were good about it and gave us clean new sheets and pillowcase. Other than that, the hotel employees were very pleasant and accomodating to our needs. Read moreGenuine Expedia guest review
"Very Nice Hotel"
Even with the renovations, the hotel was very nice. I was not disturbed by the construction at all. Great stay!Genuine Hotels.com guest review
For the most part I liked it. But whatever price you are quoted, add $18 bucks a night for self parking and $27 a night for valet parking.Genuine Hotels.com guest review
The Double Tree Hotel in Houston on Greenway Plaza was exactly how I rated it. It was ok. There was nothing special about the hotel. The room was small. The bathroom was tiny. There was long hair on the bathroom from the previous guest. The notorious Double Tree Hotel cookies that the staff gives you when you check in were not very good. Was Disappointing. There […] was nothing really that we could do at the hotel. There was maintenance going on the entire time we were they, but that's understandable. I also HATED paying $18 a night for SELF PARKING. There are shops attached to the hotel that we were unable to see because of their narrow operational hours. The staff didn't really make me feel welcome. They didn't make me feel valued. I'm not saying that they were rude, but I felt like to them I was just another person passing through. I almost felt like I was bothering them, even when I had to call the front desk. Read moreGenuine Expedia guest review
The staff was nice. However, there was a steep parking charge. The hotel was under construction as well. So that was not very impressive. I made a local call n was immediately charged.Genuine Expedia guest review
everything was smooth and very easy going. even left luggage in the room called hotel and they held on to it for me. definitely will be back.Genuine Hotels.com guest review
The stay is okay i guess, the place was confusing bec. of their renovation. The front desk is slow stand long for check in and check out.Genuine Hotels.com guest review
"Great hotel- lovely meeting room"
Under some construction at the moment so it will be better soon.Genuine Hotels.com guest review
"Not notified of major Construction"
Not previously notified of construction, which greatly impacted my stay. Front desk would not waive $20 parking fee despite the extra hassle and stairs caused by construction. Could not use common areas for work or to make phone calls because of jackhammer noises.Genuine Hotels.com guest review
disappointed that the hotel was under construction and we were not told.Genuine Expedia guest review
"It was an ok stay"
When you book for this hotel, you might want to know that you have to pay for parking. I was not aware of that before I booked. You only have free wifi in the common areas but in your room, it's 12.99. I have gone to cheap hotels and the wifi was free in the room. So, I was very surprised that my high-end hotel didn't have that. You are like 20 minutes […] from the Galleria which isn't too bad. Other than that, my stay was great. Read moreGenuine Hotels.com guest review
Very Nice and friendly. The last day they were doing major renovation which was unfortunateGenuine Hotels.com guest review
It is undergoing massive lobby/restaurant reconstruction.Genuine Hotels.com guest review
I was surprised at how nice it was. Of course the lobby under construction wasn't great and I hoped there was a hot tub. Everything else was fabulous!Genuine Hotels.com guest review
Doubletree was perfect for our trip. Their lobby was being renovated and slightly messy and inconvenient, but they more than made up for it with their customer service. The room was great and comfortable, and they did a great job of keeping the noise from disturbing us once out of the lobby.Genuine Hotels.com guest review
Nice hotel! Enjoyed the stay. Was in the area for a graduation. Staff was really friendly. My family would definitely stay at this hotel again. ( CHARGE FOR PARKING $18.00) If you have and SUV, you cannot park in the parking garage.Genuine Hotels.com guest review
"Lakewood Church visit"
The hotel is conveniently located within a short walk of Lakewood Chuch. But more importantly, the hotel is very upscale and tastefully decorated with exceptional staff. Everyone we encountered was very friendly and went out of their way to help us with whatever we needed. The room was very clean, spacious and well appointed. It was such a pleasant […] experience. . I would highly recommend this hotel to anyone in staying in the area. Read moreGenuine Hotels.com guest review
"Read fine print (I didn't). $18/day for parking."
What could've been a great deal became an ok deal because of the unknown (at least to me) %18/day parking fee. Is not about the money, trust me, but it should be clearly stated. Other than that it was a great hotel with great service, very clean, and conveniently located.Genuine Hotels.com guest review
Great location great hotel great priceGenuine Hotels.com guest review
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