It is undergoing massive lobby/restaurant reconstruction.Genuine Hotels.com guest review
I was surprised at how nice it was. Of course the lobby under construction wasn't great and I hoped there was a hot tub. Everything else was fabulous!Genuine Hotels.com guest review
Doubletree was perfect for our trip. Their lobby was being renovated and slightly messy and inconvenient, but they more than made up for it with their customer service. The room was great and comfortable, and they did a great job of keeping the noise from disturbing us once out of the lobby.Genuine Hotels.com guest review
Nice hotel! Enjoyed the stay. Was in the area for a graduation. Staff was really friendly. My family would definitely stay at this hotel again. ( CHARGE FOR PARKING $18.00) If you have and SUV, you cannot park in the parking garage.Genuine Hotels.com guest review
"Lakewood Church visit"
The hotel is conveniently located within a short walk of Lakewood Chuch. But more importantly, the hotel is very upscale and tastefully decorated with exceptional staff. Everyone we encountered was very friendly and went out of their way to help us with whatever we needed. The room was very clean, spacious and well appointed. It was such a pleasant […] experience. . I would highly recommend this hotel to anyone in staying in the area. Read moreGenuine Hotels.com guest review
"Read fine print (I didn't). $18/day for parking."
What could've been a great deal became an ok deal because of the unknown (at least to me) %18/day parking fee. Is not about the money, trust me, but it should be clearly stated. Other than that it was a great hotel with great service, very clean, and conveniently located.Genuine Hotels.com guest review
Great location great hotel great priceGenuine Hotels.com guest review
"Very good location, nice hotel."
Very nice hotel, they are having an upgrade in their facilities, when it comes ready will be perfect.Genuine Expedia guest review
"Avoid the Hilton Hype."
I had no idea that the hotel was being renovated. Had I known that, I would have never booked the hotel. And although the renovations did diminish my perception of the hotel, I understand that is just a part of life. However, the room we were assigned was absolutely nothing special. The TV was average size. There was a nasty film in the pool that moved […] around the edges. And there was a sticky substance on our carpet that would have normally made me demand a different room had it not been for my tiredness. We did get a nice cookie upon check-in; that is the only thing I ate at the Hilton due to their insane prices. Normally, I would pay descent money for a meal at a 4-star hotel, but I dared not try to food after the nonsense I endured. On the positive side, the staff were friendly and professional; it's not their fault they work in a dump, which is my perception of this hotel. The Hilton is close to the Galleria, which was our purpose in visiting Houston. I will absolutely never stay in this hotel when visiting Houston again. This hotel just goes to show that sometimes the hype is better than the real thing. Read moreGenuine Expedia guest review
The room was clean, the hotel staff was friendly and helpful, and the room service was excellent.Genuine Expedia guest review
"Won't stay again even if is free"
Not pleasant at all, don't agree with the good reviews from Expedia worst hotel ever.. I rent 3- 5 different Hotels a year, Won't stay at the this Hotel again.. I got fooled by the price, I guess price does matter.. I usually do $150- $200 range a night this one was at $99/ night, I guess for the price is alright but next time if around this area will […] get a different Hotel. Read moreGenuine Expedia guest review
Hotel staff was very helpful. We had to cut our stay short a day for medical reasons, and the desk staff were helpful in putting us in contact with the rrefund manager.Genuine Hotels.com guest review
I enjoyed my stay much. Staff was very very friendly and sweet. Only thing I would like different would be to have softer mattresses, current mattress is not the most comfortable.Genuine Expedia guest review
"Too expensive for what we got."
Our family stayed there for 2 nights. The hotel is very nice looking but that was pretty much it. You would think that a hotel this nice and expensive you would have free internet or parking included but NO. I paid $18.00 a day to park my rental car and the kids wanted internet for their IPADS but I didn't want to pay $12 or $15 a day for it.Genuine Expedia guest review
"Great location, HARD beds"
Beds make the hotel and these are too hard. No excuse for this in a nice hotel. Most Doubletrees have better beds.Genuine Hotels.com guest review
"Good Room, but Poor Representation"
The hotel itself was nice, but the parking situation was deplorable. When listing a hotel, you should notify customers that the hotel will charge extra for you to park, will charge extra for you to watch local TV programs, will charge extra for internet service, will charge extra for any and everything. Also, when a hotel is undergoing MAJOR renovations, […] that should be noted on line so that a customer can know what they are getting into. Read moreGenuine Hotels.com guest review
Great Hotel and good customer service .Genuine Hotels.com guest review
"loved the hotel"
We were very pleased with everything. It was beautiful and the price was shocking for such a nice place. I will definitely look at hotels.com first from now on. I would have thought it would be over 200 a night based on what I experienced. They were even remodeling and I really did not notice it. The only thing that was an issue was the Sunday morning […] Joel Olsteen traffic. His mega church is across the street and traffic is redirected to accommodate the church members and visitors. Houston traffic is a mess to me so this added to my frustration with traffic. It is not the hotel's fault be if you are there on a Sunday morning it needs to be taken into consideration if you have to be somewhere before 1 pm. Read moreGenuine Hotels.com guest review
This was not our first stay at this hotel, but it will be our last. My wife and I arrived at 5:30p. We had an hour to get ready before leaving for an evening engagement. When we entered the room we noticed the air was warmer than that in the hallway. I adjusted the thermostat thinking that it would quickly cool down. Unfortunately it didn't and lacking […] time to change rooms, we proceeded to get ready. Big mistake! My wife could not cool down making it impossible to fix hair, apply makeup and get dressed. She blamed me which only made matters worse. I notified the front desk on our way out. Maintenance had fixed the problem by the time we returned, but that did not change our mind about the hotel. Read moreGenuine Hotels.com guest review
Not sure. We just stayed there to go to the Rockets Basketball game and to leave early in the morning.Genuine Expedia guest review
We stayed 2 nights. Stayed on the 14th floor which was remodeled. The room was very nice. However, our neighbors came in at 330 am and we could hear their whole conversation they were having. Walls are very thin. A simple pounding on the wall gave them the hint. Remodeling going on - on lower levels, but not messy and distracting. Starbucks and restraunts […] in hotel. Parking is underground and well lit. Surrounding area has lots of shops and eating joints. All and all very nice. Will go back! Read moreGenuine Hotels.com guest review
"Nice place; good value"
We stayed there during the rodeo. We were not in town for the rodeo. The hotel was quite full, and the parking lots was ridiculously full of monster pick-up trucks! LOL The service was good. The hotel is nice, but could use a little freshening. While in good condition, it is beginning to look a little dated. We had an issue with getting our room cleaned, […] even though we were out of the room from about 10:00AM to 4:00PM. The maid showed up at 4:30 wanting to clean the room, and when we stated that we were in process of cleaning up, but we would be gone again in about an hour and a half, she stated "Sir, that is AFTER six o'clock!" We mentioned that we had been gone for over six hours, and she replied, "I have over 40 rooms to clean!". That was our only issue. She (or someone) DID come back after we left and cleaned the room. We upgraded to the corner king room, and believe it was well worth the incremental cost. We had a nice spacious room. Read moreGenuine Hotels.com guest review
This is an exceptional hotel and we were very pleased with all aspects, service to comfort. The only negative I would have to say is that Hotels.com did not list there would be a substantial parking fee which I figured I would have as soon as I saw where the hotel was located. Other than that everything was well above average and worth the price.Genuine Hotels.com guest review
Excellent customer care! We had a very nice time All the staff were very helpful friendly and caringGenuine Expedia guest review
It was accommodating, relaxing, clean, and comfortable. Thank you!Genuine Hotels.com guest review
Very nice loved the view and would stay there againGenuine Expedia guest review
Room was not made up and service staff was poor to respond. Too bad. Great location.Genuine Hotels.com guest review
"Good enough room, lots of other problems"
Room was comfortable and clean, staff decent, breakfast OK. However, there were a host of problems, maybe due to lax management. Room key would not work twice on parking, stranding me and others in this dungeon-like area. Bar was under renovation (though still showed on web page). Worst brisket sandwich I have ever had in restaurant (all fat and gristle,come […] on, this is Texas), room bathroom barely lit. This place just didn't feel loved. Read moreGenuine Hotels.com guest review
"Really nice hotel! Close to mall & Lakewood church"
Quite rooms! However my bed had hair in it from previous guest ...I was extremely disappointed! I contacted front desk and they had housekeeping change my bed linings.Genuine Expedia guest review
"Really nice hotel, BIG ROOMS, okay location"
This hotel is beautiful and the rooms are HUGE and clean. The food is awesome downstairs. Its connected to a little shopping center and there is starbucks downstairs.Genuine Hotels.com guest review
"Nice hotel; centrakky located"
Great hotel for the price. Kids had a great time. Rooms were clean and service was great!Genuine Expedia guest review
"Once we found the drive, it was great!"
We were on a recently remodeled floor and it was really quite nice. The lobby bar was well appointed and enjoyable. My favorite feature of the hotel was the noise level. There was none. I slept like a rock! Drivers of big vehicles, beware: the garage does not accomodate trucks, vans or SUVs, the clearance is only 6 feet. They allow you to valet park […] for the price of self-park, but finding the drive to the main doors was nearly impossible. We drove around the block 3 times. Granted, twice I told my husband to turn and he drove past, but it was difficult to find the correct entrance. Read moreGenuine Hotels.com guest review
Everything was awesome. Except, at 8 in the morning, we were awoken by construction in the next room. On a Saturday, by the way.Genuine Expedia guest review
We had a great experience. The accomodations, the service and the restaurant were all excellent.Genuine Hotels.com guest review
"Excellent Location for attending Lakewood Church"
The hotel was immaculate in cleanliness. No microwave was available nor was there a refrigerator. I overheard another guests requesting these items and apparently there would have been an extra charge to obtain them. I feel for the price you pay for the room these items ought to be standard. No dvd player was also a disappointment. Limited free tv viewing […] meant you had to "pay" again to watch from a better selection of movies. Just seemed what should have been standard was not available unless you were willing to "pay" more. The most important thing for me was the walking distance convenience to Lakewood and a clean room. Doing without the other amenities was of secondary importance; however, I felt hotels like Holiday Inn gave you these amenities included in the room rate charge comparable to what Double Tree room rates charged without these amenities. I enjoyed the on site Starbucks. Read moreGenuine Expedia guest review
"Hilton near Lakewood Church"
Awesome view Great service Excellent ambienceGenuine Expedia guest review
"Hotel Central to Houston Attractions"
Easy to get around from the hotel. Central to the Galleria area, Rice Village, Medical Center, Downtown, Midtown. Access to main streets and highways is great. Avoid area when Joel Osteen has events at his church, neighboring the hotel. Traffic a nightmare at those times. Overall great experience.Genuine Expedia guest review
Definitely check out the bar and food at this hotel. Good service good hotel.Genuine Hotels.com guest review
"Nice Hotel, Friendly Staff"
The staff and facilities at this hotel were great. Parking was not as easy as it could be, but it wasn't a big deal.Genuine Expedia guest review
"old & dingy"
very old hotel. looks like its being renovated as the construction woke us up in the early morning from top floor which was very discomforting being there on sunday.Genuine Expedia guest review
"Would not stay here again."
Front staff was rude. You have to pay $18 dollars for parking since the hotel is in an office park "city". The hotel doesnt have free parking. You have to park at the below ground parking lot. Expedia did not imform me of this upon booking. The room looked nice although you could see wallpaper coming off the walls and blotches on the carpet. The showerhead […] was not adjustable. It was stuck on jet stream setting. Read moreGenuine Expedia guest review
There was construction going on and I have very loudlyGenuine Hotels.com guest review
"Overall Pretty Good"
This hotel was a good place overall. I got a night for me and my girlfriend for New Years because it was in the downtown area. The ONLY problem that I had with this hotel was the walls are VERY thin. I could hear the next rooms television, music, conversations, etc. It didn't bother me as much because we went out that night and weren't really in the […] hotel until pretty late. By that time everyone was sleep but the hotel itself is very clean and worth the money. Very professional staff, clean sheets, clean bathroom, nice iron, etc. I always like getting my money's worth so I applaud this hotel. If I were staying in for the night I would have asked for the hotel to notify the neighbors of their loud music but it wasn't really bothering me as much. I would definitely stay here again. ALSO keep in mind, you HAVE to pay for parking. There are no close parking lots or anything so you pretty much stuck paying for DoubleTree parking. Read moreGenuine Hotels.com guest review
It was a very nice hotel but we were treated very poorly by some of the staff when we were dealing with the shuttle.Genuine Expedia guest review
I did not enjoy my stay. The room was small and crowded. Two people couldn't fit in the bathroom at the same time. There were only 2 towels, we had to request extra to shower. The extra fees were ridiculous. You had to pay for parking and wifi. For over a hundred a night I expected some kind of complimentary breakfast. It would have cost $13 per person […] I have Danishes and juice in the morning. I won't choose another Double Tree. Read moreGenuine Expedia guest review
Room wasn't clean. Bed was uncomfortable.Genuine Expedia guest review
The hotel is wonderful. The location is great, the entire hotel is spotless, but expect to pay for everything. For example wireless internet was $15, parking was $18 a night, a room service dinner of 2 sodas, a quesadilla and wings was $50. There is a Starbucks in the lobby whhich was nice for the morning, and as always the DoubleTree cookie at checkin […] is a sweet touch. The workout room was amazing. The bed felt comfortable when i laid down, but I woke up sore. From the 8th floor I did hear the traffic noise on nearby 59, but it was not so bad as to wake me up. And the hotel litterally faces Lakewood church, so if you want to walk there for a service, this is your hotel. Read moreGenuine Hotels.com guest review
The hotel staff was sub par on the day of check in. Front desk was bordering on rude. Our bed had hair left in the sheets and heaven forbid anyone in an adjacent room shuts a door. The sound literally rattles the walls. Room service took bout 30-45 minutes each call before arriving for simple things like towels.Genuine Hotels.com guest review
"Nice and Clean Hotel"
We love the hotel and its proximity to all shopping and Lakewood church. The hotel is very clean, great staff and comfortable room. We will definitely come back and stay again in the same hotel.Genuine Expedia guest review
"Happy New Year's!"
My girlfriend and I spent our first new years together here and everything was very good. The room was cozy and privacy was exactly what we were looking for!Genuine Hotels.com guest review
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