Great Hotel and good customer service .Genuine Hotels.com guest review
"loved the hotel"
We were very pleased with everything. It was beautiful and the price was shocking for such a nice place. I will definitely look at hotels.com first from now on. I would have thought it would be over 200 a night based on what I experienced. They were even remodeling and I really did not notice it. The only thing that was an issue was the Sunday morning […] Joel Olsteen traffic. His mega church is across the street and traffic is redirected to accommodate the church members and visitors. Houston traffic is a mess to me so this added to my frustration with traffic. It is not the hotel's fault be if you are there on a Sunday morning it needs to be taken into consideration if you have to be somewhere before 1 pm. Read moreGenuine Hotels.com guest review
This was not our first stay at this hotel, but it will be our last. My wife and I arrived at 5:30p. We had an hour to get ready before leaving for an evening engagement. When we entered the room we noticed the air was warmer than that in the hallway. I adjusted the thermostat thinking that it would quickly cool down. Unfortunately it didn't and lacking […] time to change rooms, we proceeded to get ready. Big mistake! My wife could not cool down making it impossible to fix hair, apply makeup and get dressed. She blamed me which only made matters worse. I notified the front desk on our way out. Maintenance had fixed the problem by the time we returned, but that did not change our mind about the hotel. Read moreGenuine Hotels.com guest review
Not sure. We just stayed there to go to the Rockets Basketball game and to leave early in the morning.Genuine Expedia guest review
We stayed 2 nights. Stayed on the 14th floor which was remodeled. The room was very nice. However, our neighbors came in at 330 am and we could hear their whole conversation they were having. Walls are very thin. A simple pounding on the wall gave them the hint. Remodeling going on - on lower levels, but not messy and distracting. Starbucks and restraunts […] in hotel. Parking is underground and well lit. Surrounding area has lots of shops and eating joints. All and all very nice. Will go back! Read moreGenuine Hotels.com guest review
"Nice place; good value"
We stayed there during the rodeo. We were not in town for the rodeo. The hotel was quite full, and the parking lots was ridiculously full of monster pick-up trucks! LOL The service was good. The hotel is nice, but could use a little freshening. While in good condition, it is beginning to look a little dated. We had an issue with getting our room cleaned, […] even though we were out of the room from about 10:00AM to 4:00PM. The maid showed up at 4:30 wanting to clean the room, and when we stated that we were in process of cleaning up, but we would be gone again in about an hour and a half, she stated "Sir, that is AFTER six o'clock!" We mentioned that we had been gone for over six hours, and she replied, "I have over 40 rooms to clean!". That was our only issue. She (or someone) DID come back after we left and cleaned the room. We upgraded to the corner king room, and believe it was well worth the incremental cost. We had a nice spacious room. Read moreGenuine Hotels.com guest review
This is an exceptional hotel and we were very pleased with all aspects, service to comfort. The only negative I would have to say is that Hotels.com did not list there would be a substantial parking fee which I figured I would have as soon as I saw where the hotel was located. Other than that everything was well above average and worth the price.Genuine Hotels.com guest review
Excellent customer care! We had a very nice time All the staff were very helpful friendly and caringGenuine Expedia guest review
It was accommodating, relaxing, clean, and comfortable. Thank you!Genuine Hotels.com guest review
Very nice loved the view and would stay there againGenuine Expedia guest review
Room was not made up and service staff was poor to respond. Too bad. Great location.Genuine Hotels.com guest review
"Good enough room, lots of other problems"
Room was comfortable and clean, staff decent, breakfast OK. However, there were a host of problems, maybe due to lax management. Room key would not work twice on parking, stranding me and others in this dungeon-like area. Bar was under renovation (though still showed on web page). Worst brisket sandwich I have ever had in restaurant (all fat and gristle,come […] on, this is Texas), room bathroom barely lit. This place just didn't feel loved. Read moreGenuine Hotels.com guest review
"Really nice hotel! Close to mall & Lakewood church"
Quite rooms! However my bed had hair in it from previous guest ...I was extremely disappointed! I contacted front desk and they had housekeeping change my bed linings.Genuine Expedia guest review
"Really nice hotel, BIG ROOMS, okay location"
This hotel is beautiful and the rooms are HUGE and clean. The food is awesome downstairs. Its connected to a little shopping center and there is starbucks downstairs.Genuine Hotels.com guest review
"Nice hotel; centrakky located"
Great hotel for the price. Kids had a great time. Rooms were clean and service was great!Genuine Expedia guest review
"Once we found the drive, it was great!"
We were on a recently remodeled floor and it was really quite nice. The lobby bar was well appointed and enjoyable. My favorite feature of the hotel was the noise level. There was none. I slept like a rock! Drivers of big vehicles, beware: the garage does not accomodate trucks, vans or SUVs, the clearance is only 6 feet. They allow you to valet park […] for the price of self-park, but finding the drive to the main doors was nearly impossible. We drove around the block 3 times. Granted, twice I told my husband to turn and he drove past, but it was difficult to find the correct entrance. Read moreGenuine Hotels.com guest review
Everything was awesome. Except, at 8 in the morning, we were awoken by construction in the next room. On a Saturday, by the way.Genuine Expedia guest review
We had a great experience. The accomodations, the service and the restaurant were all excellent.Genuine Hotels.com guest review
"Excellent Location for attending Lakewood Church"
The hotel was immaculate in cleanliness. No microwave was available nor was there a refrigerator. I overheard another guests requesting these items and apparently there would have been an extra charge to obtain them. I feel for the price you pay for the room these items ought to be standard. No dvd player was also a disappointment. Limited free tv viewing […] meant you had to "pay" again to watch from a better selection of movies. Just seemed what should have been standard was not available unless you were willing to "pay" more. The most important thing for me was the walking distance convenience to Lakewood and a clean room. Doing without the other amenities was of secondary importance; however, I felt hotels like Holiday Inn gave you these amenities included in the room rate charge comparable to what Double Tree room rates charged without these amenities. I enjoyed the on site Starbucks. Read moreGenuine Expedia guest review
"Hilton near Lakewood Church"
Awesome view Great service Excellent ambienceGenuine Expedia guest review
"Hotel Central to Houston Attractions"
Easy to get around from the hotel. Central to the Galleria area, Rice Village, Medical Center, Downtown, Midtown. Access to main streets and highways is great. Avoid area when Joel Osteen has events at his church, neighboring the hotel. Traffic a nightmare at those times. Overall great experience.Genuine Expedia guest review
Definitely check out the bar and food at this hotel. Good service good hotel.Genuine Hotels.com guest review
"Nice Hotel, Friendly Staff"
The staff and facilities at this hotel were great. Parking was not as easy as it could be, but it wasn't a big deal.Genuine Expedia guest review
"old & dingy"
very old hotel. looks like its being renovated as the construction woke us up in the early morning from top floor which was very discomforting being there on sunday.Genuine Expedia guest review
"Would not stay here again."
Front staff was rude. You have to pay $18 dollars for parking since the hotel is in an office park "city". The hotel doesnt have free parking. You have to park at the below ground parking lot. Expedia did not imform me of this upon booking. The room looked nice although you could see wallpaper coming off the walls and blotches on the carpet. The showerhead […] was not adjustable. It was stuck on jet stream setting. Read moreGenuine Expedia guest review
There was construction going on and I have very loudlyGenuine Hotels.com guest review
"Overall Pretty Good"
This hotel was a good place overall. I got a night for me and my girlfriend for New Years because it was in the downtown area. The ONLY problem that I had with this hotel was the walls are VERY thin. I could hear the next rooms television, music, conversations, etc. It didn't bother me as much because we went out that night and weren't really in the […] hotel until pretty late. By that time everyone was sleep but the hotel itself is very clean and worth the money. Very professional staff, clean sheets, clean bathroom, nice iron, etc. I always like getting my money's worth so I applaud this hotel. If I were staying in for the night I would have asked for the hotel to notify the neighbors of their loud music but it wasn't really bothering me as much. I would definitely stay here again. ALSO keep in mind, you HAVE to pay for parking. There are no close parking lots or anything so you pretty much stuck paying for DoubleTree parking. Read moreGenuine Hotels.com guest review
It was a very nice hotel but we were treated very poorly by some of the staff when we were dealing with the shuttle.Genuine Expedia guest review
I did not enjoy my stay. The room was small and crowded. Two people couldn't fit in the bathroom at the same time. There were only 2 towels, we had to request extra to shower. The extra fees were ridiculous. You had to pay for parking and wifi. For over a hundred a night I expected some kind of complimentary breakfast. It would have cost $13 per person […] I have Danishes and juice in the morning. I won't choose another Double Tree. Read moreGenuine Expedia guest review
Room wasn't clean. Bed was uncomfortable.Genuine Expedia guest review
The hotel is wonderful. The location is great, the entire hotel is spotless, but expect to pay for everything. For example wireless internet was $15, parking was $18 a night, a room service dinner of 2 sodas, a quesadilla and wings was $50. There is a Starbucks in the lobby whhich was nice for the morning, and as always the DoubleTree cookie at checkin […] is a sweet touch. The workout room was amazing. The bed felt comfortable when i laid down, but I woke up sore. From the 8th floor I did hear the traffic noise on nearby 59, but it was not so bad as to wake me up. And the hotel litterally faces Lakewood church, so if you want to walk there for a service, this is your hotel. Read moreGenuine Hotels.com guest review
The hotel staff was sub par on the day of check in. Front desk was bordering on rude. Our bed had hair left in the sheets and heaven forbid anyone in an adjacent room shuts a door. The sound literally rattles the walls. Room service took bout 30-45 minutes each call before arriving for simple things like towels.Genuine Hotels.com guest review
"Nice and Clean Hotel"
We love the hotel and its proximity to all shopping and Lakewood church. The hotel is very clean, great staff and comfortable room. We will definitely come back and stay again in the same hotel.Genuine Expedia guest review
"Happy New Year's!"
My girlfriend and I spent our first new years together here and everything was very good. The room was cozy and privacy was exactly what we were looking for!Genuine Hotels.com guest review
Great hotel with a comfortable room. Only difficulty was parking- due to contruction, it's kind of hard to get into and out of. Also, be aware of the daily parking fee.Genuine Hotels.com guest review
It was great. We needed to rest and we did it. Great customer service everything clean and nice.Genuine Hotels.com guest review
No microwave or refrigerator.too expensive not to have appliancesGenuine Hotels.com guest review
"Nice view to the city"
It was very good. The personal of the hotel was really helpful and nice. The experience was great. Everything was clean, neat and orginizeGenuine Expedia guest review
"Okay, not close to nightlife"
Our stay was alright. My husband and I rented a room to go have a "night on the town". I was told before we booked that the metro rail was close and we could take that to our destination and back. This was not the case. We ended up having to drive everywhere. The room was okay. Clean and comfortable but no fridge and I thought it was not worth the money […] we paid! Read moreGenuine Expedia guest review
"Very nice hotel for my family, but....."
Family of 4. Beds in room very nice, television great. No ref or micro. Asked front desk for microwave and delivered free of charge. Stayed one night. Learned we could get free parking underneath the hotel for Lakewood Church since we were attending the next day. Security was helpful. Also did not pay for the WiFi service after waiting several hours […] the wifi was complementary. Why does a hotel have to charge $12 for WiFi and $14 for parking with the room already expensive place to stay in the first place? There are many nice hotels with these included. Found this room and stayed here for $84 to include tax only because I got 40 to 60 percent off from expedia.com. Hotel placed a $50 charge hold on my account until 4 days after check out. No charges. Would my family and I stay again, yes..and if WiFi or breakfast are not a high priority for your family I would recommend. Find another place to park and wait for the complementary WiFi. Read moreGenuine Expedia guest review
Very pleased. Room service was amazing. Love that I could order dinner for breakfast or breakfast for dinner. Perfect for kids. I would definitely recommend to friends and familyGenuine Hotels.com guest review
I gave location a 3 star only because its s little tricky to find/get to. Other than that, the hotel and service was GREAT!Genuine Hotels.com guest review
Very nice hotel, comfortable beds. Parking is expensive however and the parking garage is very tight to get into (not for large vehicles) but plenty of parking at the hotel. Wifi should be free however, it is not included. Great hotel overall and would definitely stay here again!Genuine Hotels.com guest review
"Ok for 1 night"
Nice hotel but parking fees are ridiculous for a 1 night stay.Genuine Hotels.com guest review
"It's a beautiful place with friendly staff"
I would definitely go back to this hotel...it's beautiful, clean and most important friendly people who make you feel welcome.Genuine Expedia guest review
The hotel is nice in a good location, however the bathroom and bathtub were dirty. There was only two big towels in the bathroom. For a four star hotel the beds should be more comfortable.Genuine Expedia guest review
"Very nice for the price"
Very nice hotel. Breakfast can be pricey but they offset free transportation up to 3miles. Worked out well. Lots of bear by restaurants within 1 -2 miles.Genuine Hotels.com guest review
"Room is clean, but service is bad"
Everything was ok, but one thing we stayed for two nights, they didn't clean and service the room after the first night. When we came back, everything was the same as we left. I left tips on the table expecting the room service, obviously no one came.Genuine Hotels.com guest review
Excellent accommodations! But hard to findGenuine Expedia guest review
"Top pick in Houston"
Great location, central to all the hot spots. The hotel was clean and and no fuss with check in, parking or amenities. Highly recommend. Starbucks in house, other restaurants and entertainment within 5 min I visited were Ragin' Cajun, Kobecue, Luling City, Onyx, Edwards Theatre, bars on Washington and in Midtown, Bikram Hot Yoga Houston. Made for a […] great visit to the H without having waste my time in traffic or highways. Read moreGenuine Expedia guest review
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