"Excellent Staff and Service!"
True Southern Hospitality combined with impeccable efficiency by a delightful staff made for a pleasant stay. Our room was small but comfortable with plush bedding. Bathrooms could use updating, toilets are extremely low, which can be difficult for those of us getting up there in years. Coffee maker is set up in room but has to be relocated to be plugged […] in, another minor inconvenience, but a pain if you are in a hurry. Only Styrofoam cups available for coffee which is a turn off for me, but convenient if you want to take it with you. The cleanliness of the room was exceptional and the beds were cozy and comfortable. The hotel has a lovely complimentary coffee station in the lobby which was a special treat on our way out. Read moreGenuine Hotels.com guest review
Hotel is currently under going renovations and as such, parts of hotel are closed or temporary, paint fumes in hallways, construction happening (during the day) and VOD system not working. Nice looking room, but lumpy mattress.Genuine Hotels.com guest review
"W-S Marriott Doesn't Disappoint"
We had a great stay at the Winston-Salem Marriott. The front desk was so accommodating - I had reserved the wrong day and it was taken care of without hesitation, questioning, or hassle. The room was nice and the bed was oh-so comfortable.Genuine Hotels.com guest review
"Back in Winston"
I really enjoyed my stay. The location is great and can not believe what they have done to downtown since my days at Wake Forest in '02. My only complaint is both times I came back to my room I was confronted with 2 men giving me a warning on the noise. The second time my wife was merely ordering a pizza. I hope there is some common sense in the future […] when answering these noise complaints because this tainted an otherwise amazing trip. Read moreGenuine Hotels.com guest review
"A wonderful hotel in a sleepy town"
Great location, one block from the greyhound terminal and Starbucks across the street. Fantastic fitness facility. Staff everywhere! Great stay.Genuine Expedia guest review
"Excellent from check-in to check-out"
07/26/14 JohnSWIowa SW Iowa
A business trip sent me to this hotel in Winston-Salem, NC, which was the first time for both. Public parking garage is across the street from the hotel. A skywalk attaches the hotel to the garage. I thought it was affordable for 2 nights. The staff was welcoming and friendly when I arrived. I met the general manager and he was friendly, polite and most of all - genuine. The room was in excellent condition. No chipped paint or dings in the walls. Bathroom easily passed my "bare feet" test. (Are you comfortable in this bathroom with bare feet?) The bed was comfortable. Just fine. Air conditioning did make a hum, but I didn't think it was annoying. But, I'm the kind of person who can fall asleep to light, constant noises like that. No other noises heard during the nights. I did not use the pool or exercise room. I did not use the restaurant. The hostesses at the entrance always said hi, though. There is something about Southern hospitality. The hotel is a short walk from a variety of bars, restaurants and night life. My entire stay was wonderful. If I'm back in Winston-Salem, and I hope I am some day, I will stay here. Great place!
07/23/14 Virginia F Greensboro, North Carolina
Was nice hotel although there were water problems when we checked in and the pool was closed staff seemed friendly. They did have a lack of staff on Saturday morning for the breakfast buffet which was surprising since they knew they had several events going on that weekend and I would have expected them to be prepared I actually waited about 25 minutes and the bill never came so I had to tell the hostess to put the charge on my room. The bell staff was Great that was the best of the trip.
"Roaches Don't Discriminate. They Like Classy Hotels, Too."
07/18/14 Marcia C Charlotte, North Carolina
Don't get me wrong. The Marriott is a great hotel, a fabulous place to have a convention. There are enough places around the downtown area that you can find something to eat and you don't have to drive very far, if you want something different. I enjoyed hanging out at the bar, nice and open, and you have to be blind if you can't find it. The conference-level rooms were perfect. Our room was pretty nice, too. The beds were very comfortable, sort of like those $2000 mattresses that Macy's sells. We had to stay in a handicapped bathroom because they had run out of doubles. That was fine...until we found a visitor crawling on the bathroom wall. Now it looked like a roach to me or at least a member of the roach family. Either way, I didn't care. That quickly brought this hotel down to three stars for me. Anything that's not paying for the room and not invited, shouldn't be breathing the same air I breathe in there. Sorry, but bugs are a huge no. I'd like to say what I really feel about that, but I don't want TripAdvisor to ban me from the site. And if that wasn't enough, the following night, I guess, Mrs. Roach decided to go find her husband because her creepy-crawly behind was found in the shower. I was on the alert for the rest of the Roach family in case they mounted a search and rescue for their beloved family members. Most hotels would've been downgraded to a two, if not less stars after that. The only reason why I leave it at three is because the Marriott is a really snazzy hotel. Starbucks is a sky-walk away. The pool was really nice because it had great sky lighting and it wasn't diving-school deep. Overall, I would stay there again, but not without a can of bug spray that the hotel staff had better be providing. Oh, and before I forget, there's another reason why this hotel isn't losing a star. His name is Bobby. If you want to feel welcomed, ask for him. His attitude was infectious and exactly what I needed after what felt like a long drive to Winston Salem. Overall, the Marriott staff was very friendly, but Bobby was exceptional! He has a lot of pride in his work and it shows. I bet if I had mentioned the roach incident to him, he would've gone out of his way to find us a can of bug spray, if not more. If the Marriott is looking for nominees as Employee of the Year, you might want to put his name in the running.
"Friendly service, best place to stay in city"
07/12/14 BertDC Washington DC, District of Columbia
I spent several days at the downtown Marriott. The staff is very friendly; if someone sees you, they usually say hello. The rooms are very comfortable, and the breakfast buffet at the restaurant is quite good (about $17 with tax). The front desk offered me a free upgrade, with complimentary access to the concierge lounge on the 17th floor (the breakfast and dessert offerings hit the spot). The hotel is close to a number of great restaurants, with a lot of people. If you're staying in Winston-Salem, the downtown Marriott is the place to stay.
"People are friendly but management needs to try harder"
07/07/14 Theron T Washington DC, District of Columbia
So, the good: friendly front desk and valet staff, plentiful and good breakfasts, reasonably comfortable rooms, and the ability to accommodate last minute Marriott certificates. The bad, rooms not as promised, only two of three lifts work, no real recognition of status, concierge lounge not open on weekends at all and not early on week days, pool unventilated so hot and pool has far too much chlorine. I would not say to avoid, but know what you're getting into. If nothing else, you will get a friendly goodbye from the bell staff - the only real highlight of our stay,
"Unbelievably bad service"
06/29/14 Benjamin E Baton Rouge, Louisiana
I'm a very dissatisfied customer. When we checked in the A/C was broken in our room. An engineer was sent up and we were told the problem was fixed. After getting ready for a rehearsal dinner in the heat we left under the impression that the air was fixed. When we returned late that evening we found out quickly it was not. And so the nightmare begins... The night manager, Kedrick Sprinkle, did give me extra points but refused to find us another room or call an engineer out in the middle of the night. He was EXTREMELY rude and not interested in helping. The front desk agent, Sean Grady, overhearing the conversation found us a room and helped us move our stuff against orders from his boss. Apparently he actually got in trouble for helping us! This night manager should be relieved of his position immediately. On top of this, the following night we were refused service at the hotel bar after the wedding we attended. Once again this was done very rudely by the bartender named Tripp. The property itself was ok other than the A/C. The rooms were clean and reasonably well appointed. Parking was a little steep for a town this size at $26 per day. Not a bad option other than the service, however, If I'm ever back in Winston Salem my money will not be going to this arrogant, incompetent, and rude property management staff.
"Full Service w/Class"
06/23/14 DR5492013 Roanoke, Virginia
This hotel has completed a huge renovation and it shows. The staff was very nice particularly the valet/bellmen. Room is spacious and beds are divine! Shower was good, really like the new shower heads.
"Treated like Royalty"
06/23/14 VaBeachBum2 Roanoke, Virginia
We stayed for two nights as of June 20th. I must say we were treated like royalty. All the staff we encountered were extremely and over the top nice and attentive. You could tell the staff enjoy the job (if not, they are really good actors). The rooms were clean and there was enough room in a 2 queen bed room for four people (2 adults and 2 children). If you need to apply makeup in the room, the lighting is horrendous. There is a fridge in the room, but no microwave. But there is a microwave in the lobby. The pool is on the 3rd floor and it only goes up to 4 feet, which is perfect for kids. Nothing spectacular about the pool, just a square water hole, but there was plenty of seating around and it was clean. There is a small sun deck off from the pool. Surprisingly, as packed as the hotel was, the elevators were pretty quick and we had no issues with slow elevators at the hotel. The only thing I didn’t like about the hotel is the parking and loading/unloading. If you don’t want valet, the 5 level parking garage is across the street and it was under construction and it was little cumbersome and time consuming. The parking garage was free. The elevator in the parking garage is slow and hot! The unloading in front of the hotel is EXTREMELY tight. There are bell-hops there to assistance unpack your car and take it to your room, so be prepared to tip. I wanted to unload myself, but you can’t have a cart the bell-hops have to do it. It was difficult to find someone with a cart, but it was a little busy. There are plenty of restaurants within the area that are walking distance. There is a restaurant in the hotel, but we didn’t try it. If you are into night-life, there is plenty of clubs to walk to from the hotel. I’m not sure if I would stay at the hotel again simply because it isn’t in a family friendly location – perfect for adults. It’s a great place for business trips, girls weekend, weddings, etc. One more complaint - the pillows are horrible and lumpy!
"Attention to Detail Sorely Needed"
06/14/14 LadyDJNorthCarolina North Carolina
This hotel connects to the Embassy Suites which is great when hosting a large conference. Let's start with the good: I was able to check in at 7am (I know, unheard of), but Carol was kind enough to not make me wait and it was perfect since my meetings began at 8am and didn't end until late in the evening. I was offered a king handicapped room (instead of the double that was booked for me) and happily snatched it up. I was thrilled because all I had to do was get off the elevator, turn the corner, and walk straight into my room. The room was large and quiet, with the most comfortable bed. My conference room rate was $109 and the negotiated parking arrangement allowed me to park for free. Now for the not-so-good: I had a Graze Burger at Graze Restaurant which consisted of smoked cheddar, candied jalapeño bacon, pulled pork, house bbq sauce, Texas Pete onion straws. I specifically asked the waitress to remove the candied jalapeño bacon as I don't do spicy. She specifically stated that she would have it replaced with regular bacon. Not only did the burger arrive with candied jalapeño bacon on it (didn't know until I bit into it), but the beef was dry, really dry, as if someone had overcooked the burger, or cooked it earlier. It was a $16.50 meal and only the fries were good. It was late and I didn't want to venture out of the hotel to eat. I wish I had. Thank goodness for mouthwash to get the candied jalapeño bacon taste out of my mouth. The Elevator! Someone really needs to figure a way to make the elevators faster. The lines were wrapped around the elevator area with people waiting to get on. Ridiculous for a hotel this size. Maybe the elevators are just old, in which case, they need to be replaced immediately! There was a HUGE waterbug in my bathroom. It was on the floor when I left the room and when I returned to my room, it was in the toilet floating around. Would have been nice had housekeeping actually flushed it. And speaking of the maid service, I had to call downstairs to get my room serviced. I left my room at 7am each morning, break time was between 2:45 and 4pm, and each time I returned during the break, my room was not clean. The bathroom floor was never swept/mopped, and the carpet was never vacuumed. If the hotel is hosting a conference, it is important to hire enough people to get the rooms cleaned in a timely manner. These last two items are going to be the death of this hotel and that would sad for the hotels and the restaurants in the area.
"Disappointed - again"
06/02/14 Motrzo Los Angeles
I so wanted to love this hotel. My first visit about 18 months ago was lovely, sadly that was the only "lovely" visit. I had recurring business here - so I stayed through the renovations, stayed through the "no hot water" "no heat" ... and paid full price for the opportunity of living through their growing pains. I finally gave up and stayed across the street. It started badly - when I called from a connecting airport to ask about a fridge in the room, I was told by an annoyed operator that "ALL rooms have them" - not the words, but the delivery was very bad. Now the hotel is done - and I've checked in. Not the room I reserved, at the front desk - welcomed as "silver", I said, "no - Platinum" -- he looked skeptical and said he would look it up and make sure I got my points. Oooo Kkkkk -- Cant see a difference in the room except a bench? I checked - I do have heat, do have hot-ish water so it was looking up. The Concierge lounge seems to be an evening "afterthought" - annoying but not a big deal. The person who runs was no where to be found at 9pm - they still have a fridge that doesn't make the water or soda cold so they are all luke warm. Restaurant is disappointing -- sounds good in the print, but leaves a bit to be desired. Doug was my server - he was fantastic. Can't say enough - first person who I thought was genuinely warm and helpful. I now have no hot water and would really like a hot shower to get ready for work. The last time I called - they sent someone up who dropped off a laminated document telling me how to turn the shower on. It was nicely laminated - but was useless in getting hot water to come into the shower. Perhaps a new room will help this time. A nice hotel just shouldn't be this hard.
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