Excellent service. Prompt response to requests and very friendly staff. Very convenient location. Short distance walk to close by food, pharmacy and pike place. Will definitely return.Genuine Hotels.com guest review
"Construction work started on Sunday at 8 AM"
We arrived on Saturday for the Seahawks playoff game and everything went well at the hotel until the next morning. The city and game were amazing and we stayed out late, unfortunately the next morning we were woken at 8am to hammering(jack hammer) and workers above our room. I called the front desk and they said it was their policy to start work at […] 8am on Sundays. They called back about 10 minutes later to say that was not their policy and would have the workers stop. Unfortunately it started again at 8:30 so we checked out at 9 AM tired and cranky. The construction work ruined a good stay at a nice hotel. Read moreGenuine Hotels.com guest review
"Better hotels in Seattle for the price..."
New Years Eve we stayed in the city with the kids. This hotel used to be awesome. They removed the rooftop pool due to leaking issues. Bummer number one. Bummer number two, my son was crying as he is only a baby and was not used to being away from his own bed. Kids cry. Thats what they do. The hotel security received a complaint from the neighbors and […] they took it upon themselves to COME IN OUR ROOM. No knocking no words, they just unlocked the door and came in. Afterwards i asked if we were bothering people could we be moved to a more secluded part of the hotel. I was cut off by the front desk who told me "everything is fine sir", then they hung up on me. On top of that they double charged me for valet. I will never stay here again Read moreGenuine Hotels.com guest review
Beautiful corner room. I was upgraded to a Jr.Suite for no reason which was cool.Room was very clean and check out wasn't until noon so we could sleep in.Genuine Hotels.com guest review
"Nice Hotel, Staff very poor"
Very nice Hotel, clean rooms but very poor attitude from staff, Everyone pretty much looked at us and treated us as if we were in the wrong place, because of the way we dress and the clothes we wear, being from Alaska we evidently don't meet the "Seattle dress code" I notice this when traveling the states but mostly in Seattle, y'all are pretty stuck […] up around there, here in Alaska we dress for comfort rather than social acceptance so your average millionaire here may be wearing coveralls rather than a suit and tie so get over yourself Seattle! I wont stay here again, Ill definitely try somewhere else next trip, I give you an F + Read moreGenuine Hotels.com guest review
First time at this hotel & we'd return. Nothing special, but convenient to I-5 acess on and off. Professional and pleasant valet and front desk staff. Didn't try the bar or any other facilities on overnight stay.Genuine Hotels.com guest review
"Great service, clean, nice staff, rock hard beds"
Good service, okay expense food, the beds are rock hard. That was the kicker for me. And the extra 42.00 a night parking. Besides that the rooms were clean, the hotel is okay, I need a a little face lift in the rooms like cracking tiles. But it's has a safe in the room. Its nice. But the beds where the kicker for me. Horriable.Genuine Hotels.com guest review
Very nice! I would stay at this hotel again...Genuine Hotels.com guest review
"Nice comfortable stay"
Hotel staff were professional and prompt during check in. Only stayed for a night during New Years but had a nice time with my group. Everyone thought that the hotel was clean and comfortable. The parking garage was kind of odd but no big deal. You can walk to basically everywhere from this hotel and it feels safe even at night. Overall nice place to […] stay! Read moreGenuine Hotels.com guest review
"Quality & Location"
Went to the Seahawk game in Seattle. The hotel was walking distance from the stadium. Staff was excellent! They helped us check in early so we could get into our room before the game.Genuine Hotels.com guest review
"wanted to stay more than one night!"
We stayed for one night at the Renaissance and didn't want to leave. the room was spacious with a great view (19th floor). bathroom was modern and well-appointed--i loved the aveda toiletries!Genuine Hotels.com guest review
"Okay but expected more for the price"
Nice looking place, bed was lumpy and hard. Decent walks to our destinations. all in all it was okay but not for the price.Genuine Hotels.com guest review
"hard beds, good service clean rooms"
Okay hotel, beds are hard.... really hard. Parking beware is 42.00 a night. We got charged for parking for 3 nights and we did not have a car. Finally getting off our card but it took a while. A taxi is 5.00 to 6.00 for two people to go any where in this area for great dinning and fun. Parking at any where down town is a extra 18.00 so taxis are the […] way to go! The food at this, restraunt is over priced and just okay. But lots, of places near that are great! Read moreGenuine Hotels.com guest review
Awesome stay - awesome hotel.Genuine Hotels.com guest review
"Game Day Experience!"
My girlfriend and I were up in Seattle for our first Seahawks game and stayed at the Renaissance. We got up there early on game day and they let us check in early! Which was awesome because we were able to get everything situated in the room and not have to worry about doing it after the game. Great place, friendly staff and obviously a great game day […] hotel. Go Hawks! Read moreGenuine Hotels.com guest review
"Great Holiday Getaway"
It was so nice to stay at a place in walking distance to everywhere we wanted to go, especially right before the holidays. Walking is quicker than driving, especially this time of year.Genuine Hotels.com guest review
The only thing I would have to say. Is that we went for a walk down to pike place market. When we got back at 10:45 the cleaning girls had thrown my phone charger in the garbage. We hadn't checked out yet. We had until noon. We had planned on staying until check out time.Genuine Hotels.com guest review
"Low parking garage clearance"
Nice hotel, nice rooms, walk-able to everything. Beware that their parking garage has a low clearance however, so if you drive a full size pickup you'll have to go down a few blocks to the Hilton garage.Genuine Hotels.com guest review
I LOVED it. The Bar staff was wonderful, room service, breakfast. It was eloquent.Genuine Hotels.com guest review
"My experience in Seattle"
We reserved two rooms. One room had garbage on the floor when we w lked in. The other room had a funky smell on the carpet next to one of the beds that pretty strong. I got charged for stuff that we didn't take and double charged for stuff that we did take. They stress correcting their mistake so that's good. Other than that, the hotel was great. The […] staff was very courteous and helpful. Location of the hotel is great (in downtown and near Pike Place). Read moreGenuine Hotels.com guest review
Love the hotel. Room was spotless, bed was comfortable. It was very quiet, couldn't hear a thing from neighboring rooms. The only thing I have a problem with is the charge for wifi. It is ridiculous that I don't even have to buy a cup of coffee from Starbucks to have free internet, but I have to pay over $150 for a room and be charged for wifi on top […] of that.... I will never stay here again until they change their policy, or any hotel that charges for wifi, for that matter. I am a Scrooge about this... Sorry! :) Read moreGenuine Hotels.com guest review
"Great business trip. Thanks!"
My room looked exactly like the photos online, and the wifi was very fast!Genuine Hotels.com guest review
"Clean and Comfortable"
The hotel was very well kept and the service was excellent. The hotel is located in a safe and clean area and very convenient to the interstate. I would give the neighborhood area only a 4 due to the lack of restaurants/bars in the immediate area. It is a 15-20 minute walk to restaurants/nightlife of Pioneer Square and close to a 30 minute walk to […] Belltown. Read moreGenuine Hotels.com guest review
"My nice stay"
First time at this hotel and it was a great time.Genuine Hotels.com guest review
I received a charge 3 days after i stayed for $250. I was told it was for smoking in the room which was false. The lady i spoke to over the phone said security came to my room and told me i will receive a fine which also never happened. There were other people on our floor that were going to the rave that night that were a few doors down. I called my […] bank and they said they get multiple calls on cases like these. Hotels trying to steal money from tourists. This place is a joke, just like seattle seahawks fans. Read moreGenuine Hotels.com guest review
Response by Renaissance Seattle - a Marriott family hotel Dear Michael, Thank you so much for staying with us and for your comments. After investigating the situation I realize that we did refund you the money. We did realize that we charged the wrong room. I am sorry that this was not communicated to you and I am sorry for our mistake. We are not trying to steal money as you implied but trying to cover our costs for the additional labor and potential loss of revenue. Again thank you for bringing this to our attention. Rene Neidhart
"No tricks, all treats!"
Booked a room for Halloween and couldn't have asked for a better place to stay! The staff was in costume when we checked in and made us feel very welcomed! Parking was easy and we were so close to all our destinations on Halloween. Will definitely be back :)Genuine Hotels.com guest review
"Seattle by the freeway"
Room was on the small side, but adequate. Bed was terrible. Old style foundation mattress that moved under the slightest shift of weight. Would have left if planned stay was longer. Hotel restaurant was awful. My wife had a dish that tasted of rancid oil and my crab cakes were mediocre. Hotel gets three stars (barely) restaurant gets one star.Genuine Hotels.com guest review
"Over-priced, hard to access, extra charges galore"
Needed one night lodging on a Seahawks home game weekend. Price was exorbitant; no complimentary breakfast; no free wifi in room; difficult to access by car; no valet came out to park car; self-parking $33/night. Cosmetic updating in room did not make it remotely luxurious; ice and soda machines supposedly on alternate floors, but ours was missing. […] Stay somewhere else!! Read moreGenuine Expedia guest review
nice hotel. nice location. staff was great. concierge was very knowledgable. very good experience.Genuine Expedia guest review
"Nice hotel at convenient location"
We stayed overnight to attend the symphony and the hotel was great - at a great price point. Three of us fit into a room comfortably. Beds and bedding were very comfortable. The bathroom was spacious and updated. The hotel staff was really friendly and helpful. We valeted our car which was also helpful to our stay (but not cheap). We would stay here […] again. Read moreGenuine Expedia guest review
It was over priced for the room and no additional amenities such as parking in there garage and no wi fi internet unless you paid extra it was ridicules. would not ever stay again unless certain things were included.Genuine Hotels.com guest review
"Over priced for what you get"
First, I want to thank Rocky at the front desk for her excellent service and for the cheese and fruit platter and card for my birthday. We stayed in another hotel the following night that cost the same but had amazing amenities and we felt was worth the price. The gal running the store downstairs ( which apparently is not owned or run by the hotel) […] did not reopen when the sign said she would and several people were left hanging around waiting. The room was clean but nothing special so I felt the price was not justified. Read moreGenuine Hotels.com guest review
Response by Renaissance Seattle - a Marriott family hotel Dear Debbie, Thank you for telling us about your experience in our hotel. I am so glad that Rocky surprised you with a birthday gift. We are supporting our staff to surprise and delight. I am sorry that the gift shop did not reopen on time and hope that you will reconsider and visit us again. Rene Neidhart General Manager
Perfect from the start. We got into town early checked in without issue at all. Seems like every time before we've got to a hotel early they make you wait. Not the case. Friendly staff, great place to stayGenuine Expedia guest review
"Central to downtown"
Very hilly surrounding hotel. No shuttle service to any of the attractions so had to take cabs or long hills to climb if walking..Hotel itself was nice, clean and food was good.Genuine Hotels.com guest review
Let us check in early. Very helpful. Outstanding.Genuine Hotels.com guest review
"Visting Seattle after cruise"
Overall a very positive experience. I found the price of dining was very expensive; almost a double of what I expected.Genuine Hotels.com guest review
"Incredibly good room service!"
The room was fine with a good, comfortable bed. We had nice views of downtown as well. The bell staff is excellent. The real standout is the room service. The food is wonderful! We ordered cocktails as well and they were perfectly prepared. We had a late dinner and then breakfast, both meals were exactly as ordered and exceeded our expectations. And […] the servers were also excellent, very thoughtful and went beyond what you would expect. Read moreGenuine Expedia guest review
"Far from everything, very small room"
I thought it said that it was close to Pike St Market. WELL, it is at least ten blocks, straight downhill. Forget about walking back! So much for location. Then, I asked for a room for three adults. I did not realize that they have rooms with two double beds and ones with one king...according to the clerk...that's it. SO, two large people in a full […] size bed was not comfortable and the room was very narrow and long. They only had amenities for two people although I told them there would be three and I paid for three....towels and coffee enough for two. Parking said 33.00 self park but when I checked out it was 40.00. ...they didn't include 7.00 tax. We didn't buy WIFI at 15.00. We asked for a room facing the water on an upper floor. We got one facing the other buildings on the 8th floor. I will definitely not stay there again. It's clean, it's comfortable IF you like a full bed for two people, but the extra costs and the location are a deal breaker for me. Back to the Red Lion on 5th for me. Read moreGenuine Expedia guest review
"close to everything"
Would have liked free wifi. The staff was wonderful.Genuine Hotels.com guest review
"Not up to usual standards for a Rennaisance hotel"
Lobby was small and very loud with a group of people in it. Room finishes were very tired, with carpets that were ragged on the edges and cabinets that were scratched and not maintained. Felt like a very old hotel. Parking was unattended and over capacity, with cars parked in numerous "no parking " areas, including the traffic lanes of the ramps between […] levels. To top it off, we laid down for a nap upon check in and within the first hour had two other guests open the door to our room having been given keys to the same room! Breakfast buffet and parking are way overpriced. Read moreGenuine Expedia guest review
Response by Renaissance Seattle - a Marriott family hotel Thank you Jerry for staying with us and your review. We do appreciate your comments about our hotel and just to t you know, we will start a major guest room renovation this fall. I am sorry bout the service issues you had ion the hotel. I will review them with my staff to insure that we improve the issues you raised with us. Again thank you and we look forward to have you back with us. Rene Neidhart General Manager
I live in Seattle and like to stay in hotels downtown on occasions. Ive stayed in particular hotels here more than once but this was my 1st time to stay here. It was a really good experience and I enjoyed the peacefullness. The only thing I was disappointed in was when I went to the restaurant around 7:00 pm or so, to order a drink and some food, was […] that the wait staff seemed slow and it wasnt busy. I asked the server if they were short-staffed and she said no. It took approx 30 minutes just to get my drink and a water. I wasnt in a hurry, but it was a bit disappointing. Other than that, my room was comfortable and the hotel staff was quite congenial. Thank you, Jeffrey Read moreGenuine Expedia guest review
"Room was small and not very modern."
For 400 bucks a night, I would expect a lot more. The room was small. There was nowhere convenient to plug in my laptop and phone near the bed. The bathroom was small, with dated fixtures. The bathtub was tiny.Genuine Expedia guest review
Response by Renaissance Seattle - a Marriott family hotel Dear Jackie, Thank you so much for staying with us and your comments. I am very appreciative about your remarks regarding our staff. We pride ourselves in our service and welcome any kind of feedback. We are undertaking a major redo of our guest room this fall that will address most of your concerns. Unfortunately the size of the room and bathroom will have to remain the same. gain thank you for letting us know your concerns and I hope you will be back the next time you are in Seattle. Rene Neidhart
"City centre comfort"
Comfortable hotel in good location. Staff were superb particularly in the restaurants. Close to the main attractions and convenient for the airport. A very comfortable stay all roundGenuine Hotels.com guest review
"No free WiFi"
The hotel was good, but for nearly $400 per night I don't expect to pay for WiFi.Genuine Hotels.com guest review
"Very nice place to stay"
What a wonderful hotel. Let’s start with check-in. We arrived at the hotel early, around noon, and just thought we would give it a try and check-in. The front desk agent Kory, was so pleasant to work with, he found us a room and upgraded us in no time. Three hours before normal check-in. The room is very spacious. Measures approx. 12 x 23 feet in the […] main room. It is appointed with dark wood furniture, 2 queen beds, and easy chair, a credenza (with TV0 attached to the desk and a desk chair. There is a bedside table between the beds with 1 lamp. The bath is decorated similarly with dark wood vanity with a black granite to and white sink. The faucets were high end. There is also the closet with a safe, another cabinet with a refrigerator and coffee maker on top. What a comfortable room. The beds are very comfortable, firm but not hard. The linens are lush, but one does not get lost in them. The towels in the bath are large and fluffy. The only thing missing are robes, and individual reading lamps at each bed. The room is very nicely decorated and the choice of colors is stunning. Our view is overlooking Seattle. This is an excellent room. Read moreGenuine Hotels.com guest review
Good location. Great service. Walking distance to the main attentions. However it's on top of a steep incline. There no way avoiding going up the hill when heading back to the hotel.Genuine Hotels.com guest review
"Impeccable consistency of the Marriott hotels"
Stayed at hotel for three nights during a business trip. Had added the third night after the initial reservation. Upon arrival, staff was more than courteous and willing to consolidate both reservations, so as to avoid changing rooms mid stay. My room was exceedingly hot and adjusting the thermostat did not seem to make a difference. Staff sent maintenance […] immediately, but since this did not have the desired effect, I requested a room change. Staff member (Tanya) was polite, helpful, and extremely accommodating. She promised me she would try her best to assign me a different room. 10' later she had all this arranged, sent another staff to exchange room keys with me. Grateful -and surprised!, she was able to "work her magic", since the hotel was booked at capacity due to an onsite conference Read moreGenuine Expedia guest review
"Good location, within walking distance to shopping"
I was initially disappointed with front desk staff but when she realized I had booked a room she was nicer. We booked a king, corner room suite. The room was spacious, bed comfortable and view amazing. The furniture could be replaced, was well used and chipped. Need to touch up scuffs around room on walls and doors. For a almost $500 a night you would […] expect it to be pristine and it was not. Also was very disappointed that it was dusty. The side tables, desk and phones. Overall we had a great time but will probably not book again. Read moreGenuine Expedia guest review
Response by Renaissance Seattle - a Marriott family hotel Thank you so much for staying with us and for your comments. I am sorry we did not meet your expectation in regards to the guestroom. I have reviewed your comments with my management team to insure we do better job in servicing the rooms. We are in the process of finalizing a major redo of our guestrooms, to insure we provide an updated look and value to our guests. This redo will start November of this year and will include all guest rooms. Again thank you and I hope you will reconsider and visit us again on your next trip to Seattle. Rene Neidhart General Manager
"Weekend in downtown Seattle"
Chose the Renaissance due to its close proximity to the downtown area...and it is close! Took the shuttle from the airport ($31 ROUND TRIP.... Definitely the way to go)...everything downtown is walking distance...restaurants, Pike market. Art museum, ferry terminals...great jogging along the Puget sound)..no car is needed... The hotel is clean and […] modern with extremely helpful staff. I lost a pair of glasses when I was there and they found them and sent them to me back home for no charge....a very nice gesture on their part. My only recommendation is to get a room away from facing the freeway....even though they have "noise proofed" the rooms that face the freeway...it is still noisy in those rooms. They were happy to accommodate my request for a room the looked downtown (away from the freeway and the noise) which made the whole weekend very nice. I would definitely go back if they opportunity come up. Great place in a great city.. Read moreGenuine Expedia guest review
The hotel was clean and modern. Beds were comfortable. You can hear freeway noise from the rooms facing the street and the ones on the sides. My friend who stayed at the back said that she did not have the same problem. I used earplugs and life was good.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )