Perfect from the start. We got into town early checked in without issue at all. Seems like every time before we've got to a hotel early they make you wait. Not the case. Friendly staff, great place to stayGenuine Expedia guest review
"Central to downtown"
Very hilly surrounding hotel. No shuttle service to any of the attractions so had to take cabs or long hills to climb if walking..Hotel itself was nice, clean and food was good.Genuine Hotels.com guest review
Let us check in early. Very helpful. Outstanding.Genuine Hotels.com guest review
"Visting Seattle after cruise"
Overall a very positive experience. I found the price of dining was very expensive; almost a double of what I expected.Genuine Hotels.com guest review
"Incredibly good room service!"
The room was fine with a good, comfortable bed. We had nice views of downtown as well. The bell staff is excellent. The real standout is the room service. The food is wonderful! We ordered cocktails as well and they were perfectly prepared. We had a late dinner and then breakfast, both meals were exactly as ordered and exceeded our expectations. And […] the servers were also excellent, very thoughtful and went beyond what you would expect. Read moreGenuine Expedia guest review
"Far from everything, very small room"
I thought it said that it was close to Pike St Market. WELL, it is at least ten blocks, straight downhill. Forget about walking back! So much for location. Then, I asked for a room for three adults. I did not realize that they have rooms with two double beds and ones with one king...according to the clerk...that's it. SO, two large people in a full […] size bed was not comfortable and the room was very narrow and long. They only had amenities for two people although I told them there would be three and I paid for three....towels and coffee enough for two. Parking said 33.00 self park but when I checked out it was 40.00. ...they didn't include 7.00 tax. We didn't buy WIFI at 15.00. We asked for a room facing the water on an upper floor. We got one facing the other buildings on the 8th floor. I will definitely not stay there again. It's clean, it's comfortable IF you like a full bed for two people, but the extra costs and the location are a deal breaker for me. Back to the Red Lion on 5th for me. Read moreGenuine Expedia guest review
"close to everything"
Would have liked free wifi. The staff was wonderful.Genuine Hotels.com guest review
"Not up to usual standards for a Rennaisance hotel"
Lobby was small and very loud with a group of people in it. Room finishes were very tired, with carpets that were ragged on the edges and cabinets that were scratched and not maintained. Felt like a very old hotel. Parking was unattended and over capacity, with cars parked in numerous "no parking " areas, including the traffic lanes of the ramps between […] levels. To top it off, we laid down for a nap upon check in and within the first hour had two other guests open the door to our room having been given keys to the same room! Breakfast buffet and parking are way overpriced. Read moreGenuine Expedia guest review
Response by Renaissance Seattle - a Marriott family hotel Thank you Jerry for staying with us and your review. We do appreciate your comments about our hotel and just to t you know, we will start a major guest room renovation this fall. I am sorry bout the service issues you had ion the hotel. I will review them with my staff to insure that we improve the issues you raised with us. Again thank you and we look forward to have you back with us. Rene Neidhart General Manager
I live in Seattle and like to stay in hotels downtown on occasions. Ive stayed in particular hotels here more than once but this was my 1st time to stay here. It was a really good experience and I enjoyed the peacefullness. The only thing I was disappointed in was when I went to the restaurant around 7:00 pm or so, to order a drink and some food, was […] that the wait staff seemed slow and it wasnt busy. I asked the server if they were short-staffed and she said no. It took approx 30 minutes just to get my drink and a water. I wasnt in a hurry, but it was a bit disappointing. Other than that, my room was comfortable and the hotel staff was quite congenial. Thank you, Jeffrey Read moreGenuine Expedia guest review
"Room was small and not very modern."
For 400 bucks a night, I would expect a lot more. The room was small. There was nowhere convenient to plug in my laptop and phone near the bed. The bathroom was small, with dated fixtures. The bathtub was tiny.Genuine Expedia guest review
Response by Renaissance Seattle - a Marriott family hotel Dear Jackie, Thank you so much for staying with us and your comments. I am very appreciative about your remarks regarding our staff. We pride ourselves in our service and welcome any kind of feedback. We are undertaking a major redo of our guest room this fall that will address most of your concerns. Unfortunately the size of the room and bathroom will have to remain the same. gain thank you for letting us know your concerns and I hope you will be back the next time you are in Seattle. Rene Neidhart
"City centre comfort"
Comfortable hotel in good location. Staff were superb particularly in the restaurants. Close to the main attractions and convenient for the airport. A very comfortable stay all roundGenuine Hotels.com guest review
"No free WiFi"
The hotel was good, but for nearly $400 per night I don't expect to pay for WiFi.Genuine Hotels.com guest review
"Very nice place to stay"
What a wonderful hotel. Let’s start with check-in. We arrived at the hotel early, around noon, and just thought we would give it a try and check-in. The front desk agent Kory, was so pleasant to work with, he found us a room and upgraded us in no time. Three hours before normal check-in. The room is very spacious. Measures approx. 12 x 23 feet in the […] main room. It is appointed with dark wood furniture, 2 queen beds, and easy chair, a credenza (with TV0 attached to the desk and a desk chair. There is a bedside table between the beds with 1 lamp. The bath is decorated similarly with dark wood vanity with a black granite to and white sink. The faucets were high end. There is also the closet with a safe, another cabinet with a refrigerator and coffee maker on top. What a comfortable room. The beds are very comfortable, firm but not hard. The linens are lush, but one does not get lost in them. The towels in the bath are large and fluffy. The only thing missing are robes, and individual reading lamps at each bed. The room is very nicely decorated and the choice of colors is stunning. Our view is overlooking Seattle. This is an excellent room. Read moreGenuine Hotels.com guest review
Good location. Great service. Walking distance to the main attentions. However it's on top of a steep incline. There no way avoiding going up the hill when heading back to the hotel.Genuine Hotels.com guest review
"Impeccable consistency of the Marriott hotels"
Stayed at hotel for three nights during a business trip. Had added the third night after the initial reservation. Upon arrival, staff was more than courteous and willing to consolidate both reservations, so as to avoid changing rooms mid stay. My room was exceedingly hot and adjusting the thermostat did not seem to make a difference. Staff sent maintenance […] immediately, but since this did not have the desired effect, I requested a room change. Staff member (Tanya) was polite, helpful, and extremely accommodating. She promised me she would try her best to assign me a different room. 10' later she had all this arranged, sent another staff to exchange room keys with me. Grateful -and surprised!, she was able to "work her magic", since the hotel was booked at capacity due to an onsite conference Read moreGenuine Expedia guest review
"Good location, within walking distance to shopping"
I was initially disappointed with front desk staff but when she realized I had booked a room she was nicer. We booked a king, corner room suite. The room was spacious, bed comfortable and view amazing. The furniture could be replaced, was well used and chipped. Need to touch up scuffs around room on walls and doors. For a almost $500 a night you would […] expect it to be pristine and it was not. Also was very disappointed that it was dusty. The side tables, desk and phones. Overall we had a great time but will probably not book again. Read moreGenuine Expedia guest review
Response by Renaissance Seattle - a Marriott family hotel Thank you so much for staying with us and for your comments. I am sorry we did not meet your expectation in regards to the guestroom. I have reviewed your comments with my management team to insure we do better job in servicing the rooms. We are in the process of finalizing a major redo of our guestrooms, to insure we provide an updated look and value to our guests. This redo will start November of this year and will include all guest rooms. Again thank you and I hope you will reconsider and visit us again on your next trip to Seattle. Rene Neidhart General Manager
"Weekend in downtown Seattle"
Chose the Renaissance due to its close proximity to the downtown area...and it is close! Took the shuttle from the airport ($31 ROUND TRIP.... Definitely the way to go)...everything downtown is walking distance...restaurants, Pike market. Art museum, ferry terminals...great jogging along the Puget sound)..no car is needed... The hotel is clean and […] modern with extremely helpful staff. I lost a pair of glasses when I was there and they found them and sent them to me back home for no charge....a very nice gesture on their part. My only recommendation is to get a room away from facing the freeway....even though they have "noise proofed" the rooms that face the freeway...it is still noisy in those rooms. They were happy to accommodate my request for a room the looked downtown (away from the freeway and the noise) which made the whole weekend very nice. I would definitely go back if they opportunity come up. Great place in a great city.. Read moreGenuine Expedia guest review
The hotel was clean and modern. Beds were comfortable. You can hear freeway noise from the rooms facing the street and the ones on the sides. My friend who stayed at the back said that she did not have the same problem. I used earplugs and life was good.Genuine Hotels.com guest review
Good overall experience, hotel location is good in the middle of downtown, close to Peer 66 to give us easy access to the cruise ship on the day of departure.Genuine Expedia guest review
Front desk call wasn't very knowledgeable or professional when it came to the hotel, and me asking questions. For the amount I paid, I expected a nice room and the one I received was disappointing.Genuine Expedia guest review
Response by Renaissance Seattle - a Marriott family hotel Dear Jackie, thank you so much for staying with us and your comments. I am sorry you were not satisfied with the front desk staff. You did not indicate the nature of your concerns, other than the general knowledge. I will review your comments with my management team to insure we train the team to be more responsive. We are starting a major redo of our guest rooms this in fall an effort to update the hotel. Again thank you so much and I hope you will back with us. Rene Neidhart
The mini-fridge in the room room probably hasn't worked in some time, but with a ice bucket and a ice machine on all even numbered floors, the beer and wine were kept cool. The beds are very comfortable and the road noise from I-5 wasn't a issue on the 14th floor with the a/c running. The breakfast buffet was very nice, but the front desk tired to dodge […] the offer until I showed them a copy of my Hotel.com confirmation. Other than that, the staff were all top notch, even allowing us to check in about 6 hours early, a definate plus! Read moreGenuine Hotels.com guest review
Response by Renaissance Seattle - a Marriott family hotel Thank you Mike for staying with us and your comments. We are checking the working status of the fridges every day but obviously we missed your room and for that I apologize. I am not sure what offer you are referring to in your comment, but I do assume you had a breakfast inclusive package. The reservation does not always show this, therefore the agent needed to verify the confirmation. I am sorry if you felt that we did not react appropriate. Again thank you for the opportunity to have you as our guest and I hope you will return to visit us. Rene Neidhart
It's a nice hotel with a very friendly and efficient personnel. We will repeat this one if we are back in the city.Genuine Hotels.com guest review
"Great for quick weekend stop"
Stayed here for a quick visit with friends in Seattle while on the West Coast. Although is was no close to the 'happenings' downtown (like the market) or close to the vibe of Capital Hill, I was really happy here. Comfortable room and bed. Great workout center - better than most hotels I stay at. Fresh brewed Starbucks in the lobby in the AM (you have […] to purchase), and a Starbucks store two blocks away that opens at 5:30AM for early birds like me. One thing to note, Seattle is a hilly place and this hotel is located in a fairly steep part of town. Getting onto I5 to the airport is a breeze. The hotel is next to the highway but the noise isn't bad at all. Read moreGenuine Hotels.com guest review
good experience for one night, nice room , bed was comfortable.Genuine Expedia guest review
"Convenient for conventioneers."
Everything was great. Except that the hot water took a long time to get to the faucet and shower. Wasted a lot of water to get hot water to the bathroom. Suggest checking your recirculating pump or...Genuine Hotels.com guest review
"Great downtown location"
In town for a birthday celebration. Beautiful room, extremely comfy bed, excellent food and speedy room service. Great valet and door service. Fast ,easy check in and out.Genuine Expedia guest review
Would have rated this hotel higher but the room smelled badly.......Genuine Expedia guest review
Response by Renaissance Seattle - a Marriott family hotel Thank you for staying with during your last trip to Seattle. I am sorry that your room did not smell right. I have shared your experience with our staff to insure we are preventing this from happening again. Sincerely, Rene Neidhart
Everything was great!! Only slight complaint would be the additional expense of the parking. It was a bit highGenuine Hotels.com guest review
"Hotel was centrally located for our stay."
Hotel and staff were vary helpful and courteous. Only problem I had was parking garage for a full size vehicle was not possible. Staff did direct me to another lot close to hotel.Genuine Expedia guest review
"Good location and overall nice hotel"
Hotel is located only a few blocks from Pike Place as well as the water front. The hotel itself was clean and comfortable.Genuine Hotels.com guest review
PrefectGenuine Hotels.com guest review
"Pretty Place with a Nice View"
The Renaissance is a nice hotel, within easy walking distance of everything in Downtown Seattle. The rooms were nice, and the staff friendly. We wound up staying on the 27th floor, and had wonderful views from our room of the Sound.Genuine Expedia guest review
"Watch out for extra costs!"
Was a great deal for the room, however then you have the parking..($33 + tax per day for guests, and the parking lot was full so I had to go asked to be reimbursed)...and the room service menu was apparently "old," so I was overcharged for the food. Bottom line is, just these two extras wound up costing as much money as the room itself did, which was […] very nice. But I'd suggest that you park on the street and eat somewhere else. Read moreGenuine Expedia guest review
Response by Renaissance Seattle - a Marriott family hotel Thank you for staying with us and your comments. I am sorry that you had an old menu in your room, but I am glad to hear that we did adjust your bill to the old prices. Parking indeed is expensive in Seattle, our rates are in line with the rest of the city, and we are actually less expensive than other 4 diamond hotels. Again thank you and I hope you will be back. Rene Neidhart
"Good service, nice place"
Second stay here. Great customer service, and will answer any and all questions. room was great and spacious. No problems or issues.Genuine Hotels.com guest review
"Meh. Nicer than a motel 6, but nothing special..."
The staff was very friendly! The most irritating part of it all was the nickel and dime-ing of everything...$3.50 water bottle, $15 wifi, $40 parking/night, seriously irritating. When I pay $150 a night for a room and a bed, I expect at least a free or discounted breakfast the next morning. At lease a motel 6 has an included continental breakfast. In […] addition, it was $6 for a bucket of ice- because all of the ice machines... On every floor... We broken! Outrageous. I suppose it sounds like I had a terrible time, but actually, that is not the case. Happy hour at Rview was great! It was beautiful from the 28th floor! Service was wonderful and the sweet potato fries were the best I have had in my life. My companion and I each had two drinks and the fries. The hotel have is a free happy hour appetizer voucher- so out bill was only $17 before tip. A great deal! Breakfast was the best part of the trip!! The fruit was fresh. The bed was comfortable and clean with mountains of a variety of pillows. One of the complaints on here is the sound of the freeway. I was on the 15th floor facing Harborview medical center (south), and the traffic sounded like a waterfall. Not so bad in my opinion. I was in an ADA accessible room, because I am confined to a wheelchair. The needed accommodations were met. There was a walk in (or wheel in) shower with an optional shower chair. It was acceptable. My only complaint was that they should include a vanity mirror at a lower level in the bathroom. Read moreGenuine Expedia guest review
Response by Renaissance Seattle - a Marriott family hotel Thank you for staying with us and your comments. I do appreciate your nice comments about our staff and service. While we do not offer free breakfast and free parking, the latter is just not possible in downtown Seattle, where we the hotels have to pay for outside parking, we do offer free appetizers in the lounge. We do have an ice machine on every other floor and I am sorry that the machine on your floor was broken. Again thank you for your patronage and I hope you will be back to visit again. Rene Neidhart
Clean room, friendly staff. Never once bothered by cleaning service wanting to get into room. Fridge, coffee maker, iron, dryer and safe in room. Bathrobes upon request. Beautiful views. Location good - just avoid the hills of Madison! Would definitely stay there again.Genuine Expedia guest review
We had arrived early and was asked to come back later. It was not a problem for us. The front desk clerk was awesome and very friendly. She gave us an amazing room looking towards the bay. Parking was lacking in the area. Had to drive around 5 time before valet came open. Over all experience was great.. The room had some water damage near the window […] and needed repair, and also the refrigerator didn't work very well, The food that was put in the fridge was kinda on the warm side. Read moreGenuine Hotels.com guest review
"Not near Pike Place Market.."
Chose this hotel as it was listed in the "Pike Place Market" section of downtown Seattle. Couldn't have been further away. Wedged at the top of a hill between an unused building and the very busy I-5 freeway this hotel was not what was advertised. It is in the business district rather than near the shops and Market in much less walkable area with a […] worrisome street population and high hills all around. Parking was nearly impossible and very expensive. The underground lot was very difficult to get into and Valet parking frightening as you had to pull all the way around the block, enter on a one way single lane street and then double park and wave a valet over. We tried to get a bite of breakfast in the morning and were sent by the Desk Staff upstairs to Maxwell's only to find it closed for a private event of some kind. The harried waitperson sent us back downstairs to the lounge area where the service was non-existent. We waited a good 20 minutes in our booth for someone to show up and finally just left...walking a few blocks into the real downtown area to find a quaint breakfast place. And when leaving I waited nearly 20 minutes for the valet to bring my car around - very surprising particularly with parking at such a high cost. Read moreGenuine Expedia guest review
"friendly and courteous staff, nice amenities"
We had a nice stay! Nothing to complain about :-)Genuine Hotels.com guest review
Great hotel in a great city. The staff was great, very polite and accommodating.Genuine Hotels.com guest review
"Exactly what it should be."
Awesome staff, clean friendly, perfect location. Exactly what it should be.Genuine Hotels.com guest review
"Fine place downtown"
Nothing special about the hotel. It is a nice clean business class hotel at the edge of downtown. It was fine.Genuine Hotels.com guest review
"Nice staff and location Restaurant great"
Hotel manager resolved an issue immediately. My teenage son and I had a great stayGenuine Expedia guest review
My room was old and scratched up. The fridge was unplug and hanging off the stand. My couch arms were worn out and dirty. the floor had a huge black stain in the middle and the carpet was dirty. For 200. 00 dollars; I was not happy.Genuine Expedia guest review
"Nickels and dimes..."
We liked everything about the hotel BUT the overcharging. It is frustrating to have to pay an extra $40 fee for parking, and $15 fee for internet use, and even be charged to bring 2 spoons up to the room. We were not made aware of all the extra fees ahead of time, and never would have chosen to stay there had we known. We stayed the next night in a […] hotel that was nearly 1/2 the price, and we got a complimentary newspaper, breakfast, fantastic view, and if we had needed spoons, I am positive we would not have had to pay for them! Read moreGenuine Expedia guest review
"Nice weekend in Seattle"
Very good! We would recmmend adding make up mirror and more towel holders.Genuine Expedia guest review
"Comfort without too much frill"
Checked in early. Got my room. Very nice front desk staff. Restaurant food on 2nd floor average Comfortable room, quietGenuine Expedia guest review
"Loved the hotel & Rview restaurant is AMAZING!"
I love this hotel and the lounge and bar downstairs is great for business meetings and very comfortable to work in the little booths! Rview has the best Ginger spice chocolate cake in the world! Omg, the cake is worth it for a cheat day! The staff at the restaurant is great as well! I was not too thrilled about the not so friendly front desk agent name […] Will.Tall, Asian guy! He was a little rude and not as customer service oriented. I have stayed at the hotel about 3 times, each time for 2 or 3 days. Parking is reasonable for downtown Seattle. Overall, the restaurant is a great location in the city!! Read moreGenuine Expedia guest review
Right off the freeway. Easy to find. I read review about valet. We went during seahawks naff championship and extremely busy but valet was smooth and smooth pick up in the morning. Clean room. Easy check-in. Will use again for sure until I get bad service.Genuine Hotels.com guest review
the same overpriced games...... no free internet in the room..... valet only parking @ $35.00 @day....... bottled water in room @$3.50......expensive food and drinks......in a pretty old placeGenuine Expedia guest review
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