A great place for r and rGenuine Hotels.com guest review
"Hotel Phoenicia Malta"
It was an excellent hotel base for visiting all over the island. The bus station is just outside and from there you can go anywhere of interest. You can also walk into Valletta for meals, if you wish you. There is lots of see locally. The hotel has a feel of large groups staying and breakfast if rather a crush, but otherwise it is very good.Genuine Expedia guest review
Excellent room room cleaniness excellent staff the best good local transportGenuine Expedia guest review
"Excellent hotel for visiting Valletta"
Our flight was delayed and we were concerned as we had arranged a car through the Hotel. I managed to contact them and was reassured there was no problem as they Check incoming flights. We were warmly welcomed, nothing was too much trouble. Our room was ready early very spacious and well equipped. All the staff were pleasant and most helpful. The situation […] is ideal close to the buses which enabled us to travel all over the island and at the gate into Valetta. We had a most enjoyable few days and I would recommend this Hotel to anyone visiting Valletta Read moreGenuine Expedia guest review
"Nice hotel in excellent location"
The friendliness and helpfulness of the staff was outstanding, they all went out of their way to ensure a pleasant stay and seemed genuinely pleased to assist. Easy to get around the island with the bus terminal so close to hotel. Being a city hotel this is not in a peaceful location.Genuine Expedia guest review
"Expensive for what it offered. 4 Star not 5"
Ambiance very much part of the Island character. Perfect spot to visit any location on the Island.Genuine Expedia guest review
"good hotel near to veletta"
good hotel in easy distance of velletta.however I dislike being told to add more to a review by a computerGenuine Expedia guest review
Hotel very well situated - near taxis buses and old city.Staff very helpful and friendly Dining room service can be chaotic- e.g. 60min delay between courses and mgmt not too concerned. Otherwise a star place to stay.Genuine Hotels.com guest review
"Well situated to excellent local transport"
Very warm welcome, friendly and helpful staff. Room always clean and tea and coffee making facilities provided which is excellent. Good swimming pool with plenty of towels and a lovely bar for refreshments. Good information available about all the different tours and areas of interest to visit.Genuine Expedia guest review
"Traditional comfort and service"
This hotel is ideally situated close to the centre of Valletta with comfortable rooms, good facilities and excellent staff.Genuine Expedia guest review
"Great hotel in perfect location in Valletta"
Stayed for 3 nights here recommended by a friend, very pleasant staff who are always happy to help. Room was very comfortable and clean with a nice view overlooking Valletta. Hotel is literally 5 minutes walk from the gates into Republic Street and the Auberge De Castille that overlooks the Grand Harbour, also the bus terminus is opposite so it has […] easy transport links. Would definitely rebook here and recommend to others. Read moreGenuine Expedia guest review
"I would go there again"
A short 4 day break in a classy hotel near the capital was just the ticket. The food was fresh and the hotel was immaculate. 2 minutes walk away from the hustle and bustle of the capital, you can still find the calmness of the lovely gardens and swimming pool at the hotel. The pool bar attendant was 1st class with his excellent service, great creativity […] with cocktails and above all his attention to service quality. The main dining room was well appointed and well resourced, though occasionally the staff lacked direction and management to make sure the customer received timely service. This should not detract from the very good quality food offer and I love the fact that many guests would make an effort to wear decent attire in the evening! The main bar area was excellent for an afternoon of relaxing reading a book, or an early G&T. I will go again. Read moreGenuine Expedia guest review
"Five star prices - two star accommodation"
Stayed for two nights. Room tiny - much smaller than four star hotels in seaside parts of Malta eg Mellieha Bay, Gozo or Golden Bay Air condition was noisy. Three settings. Noisy. Very noisy. DEAFENING. It was so hot and stuffy we could hardly sleep. Bedroom furniture was in a poor state of repair.Genuine Expedia guest review
"Traditional hotel with art deco feel"
Stayed for 2 nights after 2 weeks in an apartment in Valletta. Enjoyed the comfort, the lovely public bar area, and the good pool facilities over looking the harbour.Genuine Expedia guest review
"Good location for Valetta; friendly staff"
Good experience overall. This hotel has a lovely garden with views over the harbour and a pool. Friendly member of staff offered to lend me a book when I lost mine! Nice breakfast with good choice of food.Genuine Expedia guest review
"Everything perfect, great location and service"
The hotel is really centrally located near the main bus station of Valletta. The room was really nice and the service spotless. I was expecting the bathroom to be a little bit better (shower head with different 'settings' etc for example) but it was ok. I recommend it.Genuine Hotels.com guest review
"Lovely building but disappointing hotel experience"
The Hotel Phoenicia is the Grande Dame of hotels in Valleta with a building and location that could make it the one great hotel in Malta - but it isn't. The reality is that it is too run down, and the staff not properly trained or managed to deliver a five-star guest experience. In general the staff are all too busy doing the job at hand to deliver […] either service quality to to pay personal attention to the guests. In our room we found a tired decor, uncomfortable mattresses, worn-out linen, a rusty kettle, bathroom door that did not work. The ala carte evening meal we ordered in the main restaurant was badly cooked and poorly presented. Staff at breakfast were busy doing their thing and not aware of their guests needs, or expectations. I doubt that they know themselves what is a five-star service standard. Management supervision was not evident. Read moreGenuine Expedia guest review
"Heaven on an Island"
Returned in 2013 to The Phoenicia after a 25 year absence from Malta and left wondering why it had taken me so long to return! I returned this year and will do so in future years. The staff are wonderful. Nothing is too much to ask of them. House keeping is on the 'ball' and although on one * night my dinner in The Phoenix Dining Room, left much to […] be desired, the standard of food throughout the hotel and the service that came with it, was excellent. *The Restaurant Manager Francesco (hope that is how he spells it) listened to my complaint with great courtesy and understanding and as evidence of his concern arranged for a deduction in our bill plus a 'drink on the house'. Read moreGenuine Expedia guest review
"As they say 'first impressions count'....."
When you first enter the Phoenicia you get an immediate feel of the history and grandeur of this famous hotel.. The entrance lobby and Palm Court lounge are welcoming, comfortable and have been furnished with a nostalgic art deco feel and first impressions are very good. However, we can't say the same for the guest rooms. We had booked a Superior Room […] with balcony and this room was very disappointing compared to other 5* hotels we have stayed in. The room was basic, poorly furnished with outdated rattan furniture, basic artwork on the walls and the bathroom, with grubby bath and fittings needs a complete refurbishment to be considered a 5* establishment. The supplied 'travel kettle' was installed in an unsafe electrical socket and the toy hairdryer was hidden in one of the drawers. Although the bed was clean and comfortable the general ambience of the room what not what we expected when choosing this hotel. On arrival we were so disappointed with our room that we did ask to be moved but due to on going refurbishments were only offered one alternative which was actually worse than the room allocated. Apart from that staff were generally friendly and helpful and the restaurants and bars were of a good standard. Location wise the hotel is ideal, situated at the entry to Valetta where you are able to walk around the entire city and enjoy the historic sites, it also has free parking for guests. Read moreGenuine Expedia guest review
Stayed 2 nights here in March for a long weekend. Well located by main bus station in Valletta. Staff very friendly and helpful. Wonderful pianist playing on Wednesdays and Saturdays in the Club Bar. Would recommend they change their coffee for breakfast and leave a pot on the table but minor complaint in the grand scheme of things. Room very comfortable. […] Complimentary bottle of water on arrival but would be nice if they replaced it each day rather than make you buy a new one as no-one recommends drinking any tap water in Valletta. Bus station alongside with buses serving the whole island. Though not noisy. If you take the bus from the airport it drops you at the front door for 1.5 euros a person - don't use the Hotel/Airport transfer service if staying at this hotel as you save very little time and spend 3 times as much per person. Read moreGenuine Expedia guest review
Next to bus terminus, handy for exploring rest of country. Malta government to be commented on the excellent bus service for quality, value, punctuality, drivers and routesGenuine Expedia guest review
"Clasic Hotel Close to Valleta"
I first visited this hotel over twenty years ago when it was probably The Hotel to stay at in Malta. However the hotel is now tired and needs a major overhaul. It was apparent that an upgrade has been started but not in the room we were allocated. The bathroom was clean but the chrome fittings were pitted and the shower clogged with limescale and could […] not be adjusted. Also the hotel website is misleading because it makes no mention of refurbishment work being undertaken and the main resturaunt was not availble for dinner so you did not have a choice of two resturaunts to eat as suggested. Other facilities were also not available we were told because the time of our visit (in March) again there was not suggestion that these were seasonal. The quality of the food was very average and certainly did not compete with many good local resturaunts which were much more reasonably priced. All in all a disappointing weeks break left us feeling that we did not get value for money. Read moreGenuine Expedia guest review
"Very nice hotel close to the centre of Valletta"
Malta was quiet in February but still a nice place for a winter breakGenuine Expedia guest review
"Good central location"
Room had faulty doors with gale blowing in. Moved to a poorer quality, unrenovated room, with no discount for lower quality. Disappointing. Breakfast included cold coffee and lukewarm food, ate out after first morning.Genuine Expedia guest review
Wonderful hotel, close to the airport and city centre. Full of old word charm and attentive and delightful staff. Beautiful gardens and the pool has the most amazing views. The hotel might be considered. Little dated, but it is delightful and has everything you would need.Genuine Expedia guest review
"excellent base to explore"
we found the hotel an excellent place to access the island. The bus station was on hand(but not noisily so) and with the weekly 6.5 euro ticket we accessed all points of the island by bus - amazed by the cheapness and efficiency of the buses. When we arrived the room had been set up as a double and we had booked two singles (mother and daughter) but […] this was immediately sorted for us with a profound apology. All the staff were friendly and helpful throughout our stay. We booked the breakfast which was excellent, with great choice and I particularly liked the availabilty of a cook to specifically cook particular items of choice - no congealed fried egg at the Phoenecia! We explored the garden and found the pool which was not open at the moment, but certainly looks very inviting in warmer climes. we thoroughly enjoyed our stay. Read moreGenuine Expedia guest review
"Great location, fantastic lounge, helpful staff"
Ideal base to explore Valletta. Close enough to get in and out without bother - and to nip back for a rest before continuing with the many activities in this wonderful city.Genuine Hotels.com guest review
"Classic in Every sense"
Second stay on our second visit to Malta in 9 months. Service is professional, friendly, and very attentive. Rooms are attractive and well appointed. High level of cleanliness. Beautiful gardens and a pool area with an unbelievable backdrop. If you have read this is the best hotel in the country, believe it!Genuine Hotels.com guest review
"Christmas in Valletta"
We enjoyed the warmth of hospitality, good food, and general comfort and friendliness. Christmas was made special, not only by seasonal decorations but also by a reception with a well sung concert of carols, Christmassy choral items and songs - and an introduction to the traditional 'crib' customs of the Maltese.Genuine Expedia guest review
"A classic experience"
An incredible piece of history with a friendly, happy staff that provided me with a surprise bottle of prosecco. I celebrated my 50th birthday of two romantic nights with the love of my life. An experience of a lifetime. Thank you Phonecia.Genuine Hotels.com guest review
"easy access to local transport,"
Imy wife is maltese and I wanted her to have the best time without been to far from visiting her family, yet, been treated like a queen which the phoenicia great services offer and made our last four days in malta very special.Genuine Expedia guest review
"Very convenient - few minutes walk into Valetta"
Situated just outside Valetta, and close to bus terminus. Very easy to get to all the places of interest.Genuine Expedia guest review
"Phoenicia Hotel Valletta"
Five star downstairs, but executive bedroom 3 star. Breakfast overpriced and should be included in room rate. Dinner very good.Genuine Hotels.com guest review
"It was a very comfortable old style hotel"
Very solid traditional old style hotel with great service and facilities. There were extras like a pianist playing beautifully in the stunning lounge area. The hotel was in an excellent location. The room fit out was very good as well. Wifi good.Genuine Expedia guest review
"Well located for Valletta Site Seeing"
Great location, 2 minute walk into Valletta. Opposite main bus station for visits around Malta. Lovely pool with fantastic views.Genuine Expedia guest review
"Charming and traditional hotel"
Lovely hotel close to the seat of Malta's historic centre. Good amenities, attractive pool area and attentive staff. Although one of the older hotels we found the site convenient for walking into and around Valletta and all its wonderful history. The bus station was close by and excellent value for getting around the island. We chose to breakfast out […] at the local cafés in town and had excellent value for money and would recommend that option; it is nice to try as many different places as possible. We enjoyed watching the local tango dance class come in to the lounge bar on Sunday night for dancing and all over Valletta we heard the sound of music! from a solo bassoonist to a violin player and a wonderful musical water fountain in the main piazza by the state palace. Weather was perfect too! Read moreGenuine Expedia guest review
"Old world charm in a great location"
From the outside the hotel looks a little bland but the interior is full of old world charm and character. Its location near the city gate and next to the bus station is great especially if you want to explore the island by bus which is cheap and efficient. The gardens and pool area are lovely and a great place to relaxGenuine Expedia guest review
"Very high standard & convenient location."
Excellent overall. Probably the best location for sightseeing, both in Valletta & in the rest of Malta via the adjacent main bus station. Brilliant gardens, but be prepared for a long walk to the hotel pool at the very end of the gardens. Remember to bargain with taxi drivers outside the hotel. Don't ask the concierge to get you one - it will cost at […] least 4 Euros more. The airport rate should be no more than 15 Euros currently - but you may have to haggle to get it! Read moreGenuine Expedia guest review
"Good Location - Excellent Hotel"
This hotel is located at the entrance to the pedestrianised town of Valletta. A fine old hotel with good views, of the Fortifications of Valletta. Very comfortable.Genuine Hotels.com guest review
Our room was of a good size and comfortable. There was a minibar for cool drinks and a bath/ shower combined. We had an attractive view over the city. Staff were competent and wanted to please us. The large foyer was elegant and had a grand aura; in the evenings, a pianist played soft music. The swimming pool was well maintained and situated within […] beautiful gardens. It had a poolside bar and inside the hotel, there was also a lovely Club Bar with a patio area facing the city, as well as a well appointed, atmospheric inside area. Drinks were a reasonable price especially as they included some luscious olives and also nuts. We particularly liked the young barman called Leon who looked after us very well. The whole hotel seemed well maintained. I think that they could do much more to publicise themselves, e.g. the Club Bar could surely attract far more people and so could the dining room. Read moreGenuine Expedia guest review
"Smart hotel in excellent location."
One night stay. Did not eat in hotel. Very comfortable room. Nice small secluded outside poolGenuine Expedia guest review
"4 night stay in fabulous Valletta"
Wonderful friendly and helpful staff who make an effort.This is an old traditional city style hotel in a great position. Do not expect 5* facilities of a top end beach hotel.Maybe book room only and have a few meals in the restaurant ,otherwise walk through the city gates and have breakfast in one of the squares alongside the business folk on their […] way to work. The city is lovely at night ,lit up, mostly car free and safe and peaceful to walk through,very romantiv. Lots of really great restaurants ,but generally you must book. The Maltese people are charming . Read moreGenuine Expedia guest review
"close to all must-see sights"
ComfortableGenuine Hotels.com guest review
charming in perfect location - wonderful helpful staffGenuine Hotels.com guest review
"elegant period hotel-a delight to stay here"
the hotel has a beautiful 1930s elegance and the staff were very friendly and welcoming without being intrusive and is very well situated on the edge of Valletta in Floriana with easy access to the bus station with excellent bus service to rest of island. Driving in Malta is terrifying (known as the crash centre of Europe!). We had our car but most […] of this first week we parked it in the hotel car park.and we walked round Valletta every day discovering new sights, museums and experiences, and ate in many different cafes and restaurants. The night we spent in the Phoenecia at the Maltese banquet was marvelous with good food and drink flowing all evening, starting with the drinks party organised by the hotel manager for all guests. the night the dance club held their regular event was not to be missed , watching these experts do the slow rumba round the floor, swapping partners and gliding round it could have been 1930! the swimming pool was beautiful with great views across Marsamxett Harbour. it was very cold so a quick dip to cool only, but lovely to sit beside with a drink from the pool bar. Loved our week here. Read moreGenuine Expedia guest review
Very pleasant stay, well located and very comfortable. Staff very helpful.Genuine Hotels.com guest review
"This is a lovely hotel in a good location."
We enjoyed our stay in Valletta. The Phoenicia is a lovely hotel in about the best location, near to the town, the historic and cultural sights and the bus station. The hotel has a lovely old world charm and the staff were always helpful, friendly and courteous. If I had to make any criticism I would say the carpets on the corridors leading to the bedrooms […] need renewing and there is a strong smell of damp in the basement corridors leading to the gardens and pool area. I would definitely return to this hotel and having briefly visited the Excelsior for a drink, much preferred the Phoenicia and thought I had made the right choice. Read moreGenuine Expedia guest review
"Great classic 5 star hotel."
Excellent staff. Clean, comfortable rooms. Close to the city. Only complaint is the breakfast was very average, had it the first morning then cancelled it for the rest of our stay. Other than that I would stay there again.Genuine Expedia guest review
"Lovely hotel close to the town centre."
Stay was excellent and service very good particularly when anything goes wrong. Only complaint was that the extractor fan was broken in the bathroom and could not be mended and airconditioning was noisy. Maid service was very good. Would definitely recommend.Genuine Expedia guest review
"Hotel close to the city walls"
We had a lovely stay but found the restaurant disappointing.Genuine Expedia guest review
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