Had a very pleasant stay..Genuine Hotels.com guest review
Response by Embassy Suites Santa Clara - Silicon Valley/Great America Thank you for staying with us and for your review. I'm so pleased to hear you had a pleasant stay. Please come back to visit us soon!
"It was pleasant. Room was clean."
On 3rd floor smoking floor on one side had to walk thru not pleasant. Pool is small and spa. Had a experience iron needed cleaning left a stain on my clothes.Genuine Expedia guest review
Response by Embassy Suites Santa Clara - Silicon Valley/Great America Thank you Cynthia for your review. I understand you have a choice on where to stay and I apologize you experienced a few issues with the smell on our smoking floor and your iron. I am pleased to tell you that as of September 4th we will be 100% smoke free! We look forward to having you again in the near future and thank you again for sharing your feedback
Great room, very clean and comfortable. The staff and local restaurants were great.Genuine Expedia guest review
Response by Embassy Suites Santa Clara - Silicon Valley/Great America Thank you for staying with us and for such a great review. I am pleased to hear you enjoyed your room, our staff and the local restaurants! I appreciate your feedback and hope to see you back again soon.
"For my personal meditation - Close to the church"
I loved the Hotel and will always stay there anytime I am in Santa Ckara.Genuine Hotels.com guest review
Response by Embassy Suites Santa Clara - Silicon Valley/Great America Thank you so much for taking the time to review our hotel. It is great to hear you loved the hotel and we look forward to seeing you again the next time you are in the Santa Clara area!
Very pleasant stay. Staff professional and the breakfast was tasty and had a good variety. Will stay there againGenuine Hotels.com guest review
Response by Embassy Suites Santa Clara - Silicon Valley/Great America Hi James! Thank you so much for the great review. I am pleased to hear our staff and breakfast were able to meet your expectations. We always strive to make our guests' stay as comfortable as possible. Thank you again for your feedback and we look forward to seeing you again!
Very nice hotel. My only complaint was the AC Unit. it was a little loud for people sleeping on the sofa bed.Genuine Expedia guest review
Response by Embassy Suites Santa Clara - Silicon Valley/Great America Thank you for taking the time to review our property. I'm pleased to see you enjoyed your stay with us. Though I am sorry to hear about your loud AC Unit. The next time you are with us, please do not hesitate to contact the front desk they would be more than happy to send one of our engineers to look at the unit. Thank you again for your review and we hope to see you back soon.
Unfortunately, I did not get to stay there because though my reservation was confirmed by Hotels.com, Hilton did not honor it when arrived because they were fully sold out. They did not have any rooms. After two phone calls to Hotels.com and waiting over one hour, I was finally re-booked to the Holiday Inn Express. However, the Front Desk Staff was […] very accommodating - allowing me to use their desk phone, and brought me water while I was on hold with Hotels.com Read moreGenuine Hotels.com guest review
Response by Embassy Suites Santa Clara - Silicon Valley/Great America Thank you Steven for your review of our hotel. I understand how frustrating it can be to book a room and be told the reservation never came through upon arrival. I sincerely apologize your reservation through hotels.com did not make it into our system and we will be looking into the matter. I am happy to hear our front desk staff as able to accommodate you as best they could. We hope this experience will not prevent you from considering our hotel the next time you are in the Santa Clara Area. Thank you again for your feedback and we hope to see you soon!
We asked to clean our room, but no one showed up. The room has smell.Genuine Expedia guest review
Response by Embassy Suites Santa Clara - Silicon Valley/Great America Thank you so much for your review of your stay. We certainly understand that you have a choice on where to stay and sincerely apologize that you experienced issues with your room. We appreciate your feedback and can assure you that we will be using this example as a training tool with our staff. I will make sure that we speak with our housekeeping and front desk department to address the cleanliness issues. We greatly appreciate your business and hope you will stay with us again soon.
"Vey nice stay!"
I have enjoyed staying at the Suites. I could even see the 4th of July fireworks from my room.Genuine Hotels.com guest review
Response by Embassy Suites Santa Clara - Silicon Valley/Great America Hi Susan, thank you so much for your review. I am happy you enjoyed your stay with us and were able to see the fireworks! We hope to see you the next time you are in the Santa Clara area!
Easy access to major highway, street, courteous staff, etc. I will use this hotel again in the future trip.Genuine Hotels.com guest review
Response by Embassy Suites Santa Clara - Silicon Valley/Great America Thank you for the review Katie! I'm glad to hear you like our location and we hope to see you again on your next trip.
Evrything is great ! Enjoyed complimentary wine and snack in the evening and great selection complimentary breakfast as well!!!! Room is great everything you need is there!!!Genuine Expedia guest review
Response by Embassy Suites Santa Clara - Silicon Valley/Great America Thank you Jana for such a great review! I'm pleased to hear you enjoyed your stay with us and all of the amenities we have to offer. We appreciate your feedback and hope you visit us again very soon.
It was great! Definitely stay there again.Genuine Hotels.com guest review
Response by Embassy Suites Santa Clara - Silicon Valley/Great America Thank you Justin for your review. I'm glad to hear you enjoyed your stay and we look forward to seeing you again!
really great... so relaxing that we did not have to worry where to have breakfast so I was able to shop in Silicon Valley all day.... the staff are wonderful especially Maggie.Genuine Hotels.com guest review
Response by Embassy Suites Santa Clara - Silicon Valley/Great America Thank you for taking the time to review our hotel! I'm pleased to hear you had a relaxing stay and that our staff was able to meet your expectations. I will be sure to pass along your review to Maggie and we hope to see you again soon!
"Great hotel, reasonable rates"
We booked a group of rooms here for a graduation and were very pleased with the accommodations. The suites were very comfortable and the happy hour in the lobby was much appreciated!Genuine Expedia guest review
Response by Embassy Suites Santa Clara - Silicon Valley/Great America Thank you Janet for taking the time to review our hotel. I am happy to hear you were able to take advantage of our Evening Reception and that you were were pleased with our accommodations. We appreciate you choosing the Embassy Suites Santa Clara and hope to see you back again soon.
Comfy beds, good breakfast, nice wait staff but LONG check in lines and not enough staff to care for customers on weekends. The place was packed... a few more staff members would have helped. But the hotel itself was lovelyGenuine Hotels.com guest review
Response by Embassy Suites Santa Clara - Silicon Valley/Great America Thank you for taking the time to review our hotel! We certainly understand that you have a choice on where to stay and sincerely apologize that you experienced a long wait during check in. We appreciate your feedback and will be sure to discuss staffing with the managers when we have a full house. We greatly appreciate your business and hope you will stay with us again soon.
Very friendly staff and large rooms!Genuine Hotels.com guest review
Response by Embassy Suites Santa Clara - Silicon Valley/Great America Thank you Michelle for taking the time to review our hotel. I am so pleased to hear our staff and accommodations were able to meet your expectations. We appreciate your feedback and hope to see you again soon!
"Great Mother's Day nigh out"
We chose this hotel because of the indoor pool, but we didn't get to use it. It was tiny and packed with kids. Even though they set 10pm-12pm for adult swim only. Seeing the number of people that was in there earlier, I would not even dare dip my toes in it. Prepare to pay for parking. They have complimentary happy hour every day, we missed it by […] 3mins and the receptionist said "it's closed, sorry". I hope they put it in the website or hotel amenities. Room was fantastic though! We love it. We got the King Suite, the bedroom was separate from the living room. Super clean! Love the complimentary crabtree evelyn shampoo. - Next time I go to the mall, I will definitely buy from that store. Breakfast was awesome!! The best we've had. It's like a smaller Vegas buffett, choices of food are not overwhelming. Bring cash to tip the guy who makes the omelette-superb. Must have a breakfast ticket to get in. Nice gym. They have everything that I normally use. Dumbells, stability ball, weighted bars, yoga mat and stretching equipment. They have a few threadmill with each has it's own TV. Overall, it was a great Mother's Day getaway for our family. Read moreGenuine Expedia guest review
Response by Embassy Suites Santa Clara - Silicon Valley/Great America Thank you for taking the time to review our property. I am sincerely sorry that you experienced some issues with customer service at the bar and getting into the pool. Your feedback is extremely important to us and we will use this example as a training tool with our staff. I am happy to hear you enjoyed the rest of your stay though and that it was a successful Mother's Day getaway. We want to be sure we say thank you to all you hard working mothers! Thank you so much again for your feedback and we hope to see you back again soon!
One of the best free breakfasts I've ever had at a hotel. front desk personnel a little lame.Genuine Hotels.com guest review
The hotel was nice and centrally located. The room was better than expected and the breakfast was ample, I think the breakfast hours should be from 6:30-11a. Otherwise my visit was goodGenuine Hotels.com guest review
"Excellent place to stay!"
Hotel staff was great and very accommodating, The room was very spacious and everything was very clean. Every time we are in the area, we stay at this particular hotel.Genuine Hotels.com guest review
"Noisie hotel and staff did not take controll."
Hotel full of 3 large tour buses of junior highers. Noisie till 5am in the morning and breakfast was tough to get and very chaotic. Should have served the group in a different room. Tough to get a seat. Ended up sharing a table with 7 other junior highers.Genuine Expedia guest review
"Excellent customer service."
When I checked in, I told Tony at the front desk that I was having about 12 friends over for a meeting to plan an annual BBQ that we put on for about 150 people and if by any chance if the room wasn't big enough to accommodate us if he had an area available for about 1hr that we could use. He immediately said he had an area that he could set up for […] us. I went to my room and was surprised to see that it was big enough for our meeting and I just needed a couple more chairs. When I called down to the desk Tony said he would send up a couple of banquet chairs. They showed up within 15 minutes. I also forgot my phone charger and in the morning I had a dead phone. I went down to eat breakfast which was excellent by the way with many choices along with an omelette station and then stopped at the front desk on the way back to my room and asked if they could connect me to my friends room. I was talking to my friend and asking him if he had a charger when Maggie who was behind the desk politely interrupted and said she had a charger and could take care of that for me. All the staff at the bar and breakfast are were extremely polite and helpful. The room was excellent with very comfortable bed and bedding and very spacious. I had the premium suite and highly recommend this room which includes snacks and beverages from vending machine on this floor. I will definitely be a return guest on all my trips back to Santa Clara or San Jose. Read moreGenuine Hotels.com guest review
Generally good hotel. Breakfast was delicious and was included in the stay. Wifi was not included and had to pay an additional charge if you need it.Genuine Hotels.com guest review
"noisy nightclub next door"
Hotel was great. Breakfast was excellent. Worst part was drunken night clubbers on Friday and Saturday nights. Lots of scantily clad youngsters in the parking lot openly drinking and smoking in their cars. Not the best environment for kids. Also the Pool was full of drunk people. We wanted to take our kids to the jacuzzi, but there were drunk people […] making out in the Jacuzzi Uncomfortable and weird. Read moreGenuine Hotels.com guest review
Wonderful breakfast and nice happy hours drinks provided.Genuine Hotels.com guest review
Everyine was wonderful. I got the room I paid for. Breakfasts were great and the hotel staff was perfect.Genuine Hotels.com guest review
"A little bit off for a Hilton property"
No issues, although there were some cleanliness issues with the room. There was at least one occasion of a previously used glass simply being re-covered with a "clean" glass cover. The decor of the hotel is a bit dated. We also had an issue with the complimentary breakfast, here is why: There are several items stored behind the grill (bacon/sausage) […] where the omelettes are made. Problem is the line gets REALLY long for an omelette and you have to wait in a long line just to get bacon/sausage. These items should be kept with the rest of the easily reached items. Also on the day of our check-out, we got locked out of our room around 1030 am and check out is Noon. Not a biggie we had to get rekeyed, but it did result in an unneeded trip down to the desk. Read moreGenuine Hotels.com guest review
"I'm not handicapped"
We've stayed at this hotel before and it was excellent. Their breakfast buffet is the best we've ever seen, and their rooms are nice and spacious, BUT.... somehow - it must be my fault when I booked - we got a handicapped room. Neither my husband nor I are handicapped. And when we asked the front desk staff the next morning why we were put in such a […] room they said "that's how you booked it." Hmmmm. I don't remember asking for a handicap accessible room...which really was a handicap to me because there was virtually NO bathroom counter! Where am I going to put all my stuff?! Plus, there was no living room with couch and desk, the frig & microwave was crammed into the bedroom - ugh! it was small and cramped. :( So, be careful when booking and make sure you know what you're getting. Read moreGenuine Hotels.com guest review
"Some noise concerns and gym is basic"
We did have some noise issues (but many folks staying there were with the dance convention). But the staff/security handled everything quickly. I was sad that the gym only had one precor/elliptical. Overall a fantastic stay and they were accommodating to my request for a late check out.Genuine Expedia guest review
Loved everything.Genuine Hotels.com guest review
"Close to all must see sights also great for kids"
Okay pool area over crowded do to hotel being sold out!! Vending machines empty no towels in pool area!! Front desk clerks was very accommodating!!Genuine Hotels.com guest review
"great location for my trip"
I've stayed here before and I enjoy the hotel everytime. Great free breakfast with made to order omelets.Genuine Hotels.com guest review
My husband and I stayed for the weekend and we have no complaints. From the service, the room was nice & clean, the breakfast was also good and happy hour was a nice plus. Would definitely stay here againGenuine Hotels.com guest review
"Good all around hotel"
This is a good hotel if you want some quiet time or if your are traveling for business or if you are vacationing with the family. The hotel rooms are large and comfortable. The hotel offers parking, internet, pool, workout facility, on site dining and bar. Its location provides easy access to the airport and many great dining choices. The staff is very […] friendly and helpful. We stayed here 9 years ago with the children and recently stayed here -just my wife and I. Next time we are in the area we will stay here again. Read moreGenuine Expedia guest review
"Relaxing Stay at this hotel"
We arrived and found out they upgraded us to a suite. The beds were so comfy cozy and comfortable. The breakfast was included in the price, whereas it was 19.99 at other nearby hotels when I did my research. They had complimentary cocktail and snacks everynight. Location was not far from our destination ...the convention center. Overall, this hotel […] was clean, comfy, convenient and reasonably priced! I would definatly return to this location as well as other places with the same chain. Read moreGenuine Expedia guest review
"Nice hotel with a inside pool"
It was a great experience I would decently go back again.Genuine Expedia guest review
"It was not what I expected"
I was not given the room I paid for. The hotel was full & there were alot of kids running around. I paid for a room with 2 queen beds & a pull out couch sitting area. I did not get that. The best thing I can say about my stay was the continental breakfast was wonderful. I wouldn't stay again.Genuine Hotels.com guest review
Awesome place that caters to families, very attentive and accomodating staff!Genuine Expedia guest review
I wish there were more than 5 stars I could give this hotel & staff. I called ahead to see what the breakfast buffet had because my husband and I happen to be on a (temporary) restricted diet, and I wanted to know if I had to bring our own food. Buffy's customer service was superior to any I'd ever received! She even got the aid of the Food & Beverage […] manager to help up - WOW! My husband and I received a tremendous value and will definitely stay there again. Read moreGenuine Hotels.com guest review
"Nice hotel close to funeral home."
Didn't really do more than sleep and have breakfast.Genuine Expedia guest review
hotel was good and breakfast was great...don't understand why you have to pay for parking.Genuine Expedia guest review
"Great hotel service"
The hotel has been the best so far. We got upgraded to a suite free because of the holidays and free parking. Breakfast is great as well as the service.Genuine Hotels.com guest review
We just wanted to getaway from the hustle and bustle of our busy home to go relax and have a good swim with the kids! The evening refreshments and buffet breakfast was awesome an the kids thank you for that! All 6 of us enjoyed our 2nite, Christmas break!Genuine Hotels.com guest review
"Convenient, excellent breakfast buffet."
Both the desk clerk Aida V. and the manager Walter M. Went above and beyond my expectations to insure my complete satisfaction with my stay to correct a hotel reservation error. The staff were all professional, curious and pleasant. I would very highly recommend this hotel and would defenatly make it my first choice in future stays.Genuine Expedia guest review
I have stayed at many Embassy Suites in many different cities, this was not close to the others. This was a host hotel for a cheer competition. They certainly did not host to the cheerleaders or the schedule for competition. Breakfest was not ready for them Sat or Sun knowing we had to be at convention center by 6:15am the manager told us breakfest […] starts at 7:00. Yougart & fruit would have been fine for the cheer teams. If I would have known I would have chosen Hilton downtown. They normally don't have breakfest and put out buffet style breakfest for cheer teams at 5:30 each day. Very disappointed in Embassy on this trip:-( Read moreGenuine Hotels.com guest review
"Good staff, but a very tired property"
Breakfast was very good, and the hotel staff is excellent, which saves the place. Without those two things going for it, it would score much lower. This hotel is in real need of a refresh. It did have updated flat screen tv's -- which was nice -- but in every other respect the property has the look of a place that the chain has stopped investing in […] as they plan either a major overhaul, a sale, or a rebranding to a lower status brand. Read moreGenuine Hotels.com guest review
"Luxury hotel in great location"
I love the Embassy Suites in Santa Clara. Great location. Free parking. Nice staff. Rooms are spacious and clean. Room service/food is great. My favorite hotel in the South Bay to stay. Wish internet was free - otherwise this hotel is perfect.Genuine Hotels.com guest review
we have 2 bed one room reserved and we did not get it because the Hotel have sold out and no more room was available no body sleep first nightGenuine Hotels.com guest review
"Nice clean hotel"
Overall good experience. The hotel staff was very pleasant to interact with. The room was clean and spacious. The breakfast was fantastic. They also offer complementary drinks from 5:30-7:30, choices are limited but a nice service to offer.Genuine Expedia guest review
Great breakfast and great value.Genuine Hotels.com guest review
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