"close to all sites, the Mall, Arlington"
We loved our stay, best breakfast in town!!!Genuine Hotels.com guest review
"high price at bar"
Ordered a drink at bar since arrived 10 minutes after the free happy hour -- Wow! $12 for a simple mixed drink. Wish I'd seen the price list before orderingGenuine Hotels.com guest review
"It was ok but......."
High price low on amenitiesGenuine Hotels.com guest review
"Not bad but not good"
While I know that hotel rooms are expensive in Pentagon City/Crystal City, I expected the room to be of higher quality for the money. The toilet squealed when flushed, one of the security bolts on the door was broken, the bathroom really needed caulking, and the air conditioning was inadequate. I'm not sure that I would stay there again.Genuine Expedia guest review
"Good DC location"
We like this hotel but Sunday rate increased so moved down the streetGenuine Hotels.com guest review
Response by Embassy Suites Crystal City - National Airport I am glad you enjoyed the hotel. Rate do change based on demand. Weekends typically are lower rated than the weekdays. I am sorry the rate increase caused you to leave, but hope you come back soon! Yours in Hospitality -
"I just love the friendly service!"
I just love the friendly service and the delicious breakfast!Genuine Hotels.com guest review
Response by Embassy Suites Crystal City - National Airport Thank you for commenting on the friendly serivce. Our team really works hard to offer this same experience to all of our guests. The breakfast is delicious and complimentary! What could be better than that? We hope you return soon.
The hotel was everything I expected. The bed was comfortable... The room was clean. They are in the middle of remodeling a portion of the lower level (thus my 3 rating for the hotel condition). I elected to do street parking because I was getting in late and leaving out early and didn't want to pay $26 parking. The surrounding neighborhood felt safe. […] There was a large party with kids (probably a school trip or something) but the noise in the hallway could not be heard much inside my room. Overall an excellent hotel for what we paid... I can't wait to return Read moreGenuine Hotels.com guest review
Response by Embassy Suites Crystal City - National Airport Thank you for sharing your review. It is nice to read that you had an excellent stay experience. I am happy to let you know the remodel is almost complete and the feedback has been so positive. There is street parking available, but not much so I am glad you were able to secure a spot. This time of year is peak season for student groups. Thankfully we have many repeat groups that are well behaved. It is nice to know they did not negatively impact your stay in any way. We too can not wait to welcome you back! Thank you again for your review. Yours in hospitality -
Had a beautiful time and everything was perfect. Next time in crystal i will be staying thereGenuine Expedia guest review
Response by Embassy Suites Crystal City - National Airport It is rewarding to read that we offered you such a fantastic stay experience. We look forward to welcoming you back and we will work just as hard to exceed your expectations. Happy travels - Kevin Feldman Manager
Found this hotel to be very clean with very accommodating staff. Great morning breakfast choices.Great location in Crystal City.Genuine Expedia guest review
Response by Embassy Suites Crystal City - National Airport Thank you for taking the time to post a review. The housekeeping staff will be very happy to read that you found the hotel to be clean as they work hard to offer this type of experience to all of our guests. I appreciate you comment on the staff. Thank you again for your review and we hope to welcome you back soon.
Power went out, no fault of hotel though.Genuine Hotels.com guest review
Response by Embassy Suites Crystal City - National Airport I appreciate your understanding. It is unfortunate when these things happen, but thankfully they are few and far between. I am sorry this occured during your visit. We hope you have a great stay and you return soon. Happy travels - Jennifer Geiger General Manager
Stayed 3 nights, family of 5. No Wifi at all. Phones didn't even have a dial tone. They finally fixed that but no one knew how to fix wifi. We gave up on asking. Breakfast was included but not great. Hot stuff was always cold, cold stuff was always hot. Free apps are basically carrots, Cucumbers, pretzels and popcorn. Pool is always crowded and is small. […] They won't let kids under 16 in hot tub or on exercise equipment. No fan in bathroom. Read moreGenuine Expedia guest review
Response by Embassy Suites Crystal City - National Airport Thank you for your review. I am so sorry that you had a disappointing stay. There appears to have been something wrong with your phone and I am glad that was fixed. We do have WiFi in our guest suites as well as a business center that offers complimentary Internet. I can understand why having disrupted service would be frustrating and I am sorry this occurred. It is surprising to read that you did not enjoy your breakfast as the overwhelming majority of our guests leave very happy with their breakfast experience. Actually, the evening reception is meant to be lite snacks, not dinner. We do have restrictions on minors using the hot tub and fitness room for their safety. Thank you again for your review.
Hotel was very nice. Our room was clean and roomy. We had reserved a handicapped room as my mother is in a wheelchair. The room was great and the bathroom facilities in our room were great. Slight mix-up with our room but the hotel staff took care of it right away. Breakfast buffet was very good. The hotel was under renovation while we were there but […] it did not hinder our stay at all. Another great stay at an Embassy hotel. Read moreGenuine Expedia guest review
Response by Embassy Suites Crystal City - National Airport Thank you for sharing your review. It is so nice to read that you enjoyed the spaciousness of your suite. and you found the accessible suite to be helpful to your mother. I am sorry for the mix up, but glad to read that it was corrected quickly. The remodel project is almost over and I hope you return to see the finished product. Our staff worked hard to make sure the remodel project did not impact our guest's stay and it is rewarding to read that this was your experience. Thank you again for your review and we hope you return soon. We will work hard to offer you another fantastic stay experience. Happy travels -
Room very comfortable and clean. Liked the free breakfast and evening reception.Genuine Hotels.com guest review
Response by Embassy Suites Crystal City - National Airport Thank you for your review. I am so glad you enjoyed all of the amenities that make the Embassy Suites an unbeatable value. We hope you return soon. Jennifer Geiger General Manager
"Wonderful hotel at reasonable rates!"
We came to D.C. to attend my daughter's graduation from Georgetown Law School. Embassy Suites is in a great location - just a few miles from Reagan Airport and D.C. itself. The full hot breakfast buffet is just splendid, including a chef to prepare an omelette to your specifications! The 12-story atrium lobby with glass elevators is absolutely beau […] tiful. Read moreGenuine Expedia guest review
It was great. Nice big hotel. Big room with small living room, 2tv's, big bathroom and comfy bed. Breakfast was great!!! Awesome buffet with good hot food (scramble eggs, potatoes, pancakes, sausages, bacon, French toast, oatmeal, grits, cold cereal, yogurt, etc..) Friendly staff!! Parking fee is $26 per night but at least your car is in an enclosed […] parking lot. Read moreGenuine Hotels.com guest review
"Nice hotel, clean, comfortable room/suite"
This hotel was clean, easy to get to (pick up at airport), less than 3 blocks to metro, staff was attentive and helpful. We would definitely stay here again the next time we are going to Washington.Genuine Expedia guest review
"Nice and comfortable"
It was a wonderful experience.the room is nice, clean and spacious. The location is accessible to shoppers and they have a hotel service to the airport.Genuine Expedia guest review
Always love staying at embassy suites!Genuine Hotels.com guest review
"Close to airport and shopping"
Front desk staff were friendly, efficient and helpful with directions. Room was cleaned and the trash was emptied daily. Room was also spacious and had plenty of closet space. In the bathroom, water pressure and temperature were just about right. Breakfast had lots of options and was delicious. There was even an omelette station (egg white omelettes […] were available). Too bad we had to leave early on our last day. Breakfast at the hotel was way better than the choices at the airport. Hotel is close to the airport while the Crystal City metro station is about 10 minutes walk from the hotel. The Pentagon City mall is also close to the hotel. The mall had a good selection of stores and is open til 9:30 on weekdays. There's another row of stores just opposite the mall that has Modells, Best Buy and Marshalls. Read moreGenuine Expedia guest review
The rooms are excellent, however they are remodeling the lobby and dining area. We came with a large family group multiple rooms and spent a lot of time gathering at breakfast and cocktail hour. All the time sawing and hammering was quite a nuisance.Genuine Hotels.com guest review
Hotel was under construction - never mentioned prior to arrival One guy at the front desk was very nice, all others were terrible Shuttle drivers were overall pretty rude Front desk staff said call when you want the shuttle to come back to get you... we called and the phone rang for 3:30 minutes... then they were rude...driver said they are understaffed […] and something wrong with multi-line phone system... provided the explanation but was surprised that no one seemed to care more, as if there was an explanation so service was going to be compromised and that was that. Read moreGenuine Expedia guest review
The hotel staff was friendly and helped out with giving us tips as to where to go. Having the shuttle there to take us around town was also very helpful.Genuine Expedia guest review
"Typical Embassy Suites"
Staff was exceptionally friendly but the construction on hotel made things very crowded.Genuine Hotels.com guest review
Hotel was under construction. Upgrades being done to main floor. Breakfast buffet was very slow...had to come back twice to get things such as syrup and forks along with plates. Bed was very uncomfortable. Room was clean. Managers reception was nice but not enough places to sit because of construction.Genuine Hotels.com guest review
The hotel was very nice, clean and all of the staff were very friendly. We loved our room and the size was large with a fantastic view. It was a short walk to the metro to take us into DC. The only negative was the pool was to small to accommodate all of the guests. They were at capacity very quickly so no other guests could swim and there was a time […] limit allowed so other guests could be rotated in. Read moreGenuine Hotels.com guest review
"Great Family Outing."
We arrived and were deliteghted with our accomodations. The staff were exceptional. The hotel was in need of some updating which was happening while we were there. Every room request was a priority.Genuine Expedia guest review
"Sunscreen, and construction"
The smell of sunscreen everywhere on the pillows, blankets, towels, etc. And construction in the lobby which is very off puttingGenuine Expedia guest review
"Overall pretty good"
Our only complaint was the cooling system in the room. It was in the 80s while we were there and no matter where you set the thermostat, it was still hot in the room. I think the thermostat was purely decorative. Staff was friendly, room was clean, breakfast was fantastic and so was manager's reception. Pool was nice but a bit small and hours were […] limited. Read moreGenuine Hotels.com guest review
Upon arrival the front desk informed me that they gave my room away and that they had to move me to the Crystal City Hilton. They argued that a leak had made many rooms unavailable.Genuine Hotels.com guest review
"Hotel under remodeling"
During our visit in the first week of April 2014, the hotel lobby and main breakfast area were under the major construction. Work started at 9:30am and it was very noisy. Breakfast area was very crowded. Room was very spacious but old style. Room temperature did not work right. I found the room was too cold. Bathroom needed a lot of update. Everytime […] I showered, the water would flooded to the door. No shower cap provided. Location was very good. Too pricey for what you could get. Read moreGenuine Expedia guest review
"Convenient and comfortable"
The ability to coordinate transportation to a metro and also have our tour group shuttle pick us up at the hotel made this stay a great the complimentary breakfast and cocktail hour were nice touches too. The food was food was great.and we order dinner from the crystal grill and all three meals were delicious. All I all I would come back to the emb […] assy. Read moreGenuine Hotels.com guest review
"Hotel under construction with terrible staff"
Hotel was under construction and smelled bad and was very messy. On top of that the staff was bad. We were in a rush and needed a cab to get to an event. We told the man at the desk to call a cab when we checked in. When we came down later he hadn't gotten a cab for us, so we asked him to call the cab again. After sitting in the lobby for 15 minutes […] waiting, we asked when our cab was coming and he said he didnt know we still wanted a cab and would call. Eventually 25 minutes later a cab dropped someone off at the hotel and we were able to take that cab. Read moreGenuine Hotels.com guest review
"Loved Manager's Reception nightly from 5:30-7:30"
I loved that they offered free snacks, alcoholic and non-alcoholic beverages nightly. We felt that made up for the $26 a night parking fee. The $12.95/ device WIFI fee is crazy though. Our friends signed up to have the WIFI but it never worked properly and they ended up using almost all their allowed cell phone data because it would go in and out all […] the time. The hotel did take the charges off their bill. Hot tub was not working during our stay. Renovations were being done in the atrium area which did not pose a problem until the last day we were there. The construction crew must have been using a product that smelled just like vomit. It was an over powering smell that everyone we encountered though out the hotel was commenting on. The housekeeping crew were very friendly. Overall, we enjoyed our stay here. Read moreGenuine Hotels.com guest review
"The hotel staff was the best!"
I have stayed in a lot of hotels, and the staff at Embassy Suites was the best I have ever worked with. From the helpful and friendly housekeepers, to the drivers, .to the front desk; they were fabulous. Even the lifeguard was remarkable. Even if this hotel was not nice, I would stay here for the staff. I have traveled with work for 30 years, and have […] never dealt with a staff this great! Read moreGenuine Expedia guest review
one of the best staff could not of been betterGenuine Hotels.com guest review
Bed was no real comfortable. Might be time to replace. Shuttle service was helpful.Genuine Hotels.com guest review
"Washington DC crystal clear"
Really great staff, friendly. Shuttle taking us to restaurants in the area for free.... Amazing experience!Genuine Expedia guest review
"2nd vacation trip to visit DC"
Air condition problem but staff changed our room to fix the problem. All suites are spacious. Remodeling going on in lobby. So if you need a nap your in troubleGenuine Expedia guest review
"easy walk from the metro,"
The mall was easy to get to on the metro, which was 2 blocks away. Rooms clean and well furnished. Breakfast was fair (omlets were watery and muffins gummy), but coffee was good. Our bed was too hard for me and pillows compressed to be too flat for comfort. Staff helpful and professional.Genuine Hotels.com guest review
My stay was excellent!Genuine Hotels.com guest review
"Close to shopping, Metro, and D.C."
Room was great, staff was professional and helpful, and breakfast was delicious.Genuine Expedia guest review
"Magnificent two day stay"
I must say this is not my first time staying here but it was my boyfriends first time as well as my first time staying in the Suite...This hotel is always amazing from the Hotel staff to the pool an the magnificent breakfast Buffet. I will say the bed was a little to soft for me but over all I really enjoyed the suite I loved how the room an mini living […] room separates. An I will say the only dislike of the hotel is that they charge $26 per night for the parking I believe any guess that stays at a hotel should have that privilege of free parking.But it was a amazing stay thank Embassy Suite Read moreGenuine Expedia guest review
I always choose this hotel when I visit DC and will continue to do so. During my most recent trip they had construction but never did it get in the way of the usual wonderful experience. The rooms are always clean and the complimentary breakfast is of great quality and variety. The location is perfect since they offer shuttles to and from the airport […] and metro station. The perfect hotel! Read moreGenuine Expedia guest review
"good central location"
We had a wonderful stay. The meals were great. Everything went very well.Genuine Hotels.com guest review
"Perfect location, Great service"
Free breakfast, good happy hour and good barGenuine Hotels.com guest review
"Decent hotel but there are better options"
Hotel staff was very disorganized and distracted during check-in. Agent put me "on hold" several times while I was trying to check in (in person) -- to take a phone call, visit with a co-worker, and speak to the person next in line. Not very respectful at all. Hotel is undergoing major renovations it appears. My room was nice in size, but half of the […] light fixtures did not work in the room, and the shower (no tub walls) drained out into the bathroom floor, which made a terrible mess. The hot breakfast was very good. Overall, I expected much more from Embassy Suites, and I would not stay at this hotel again. There are many other options in Crystal City that I would choose next time. Read moreGenuine Expedia guest review
"I love Embassy Suites"
Embassy Suites hotels are the best hotels. Period!! Nothing else to say!Genuine Hotels.com guest review
Never stay at this hotel the service is horribleGenuine Hotels.com guest review
I loved the location of the hotel its close to everything, easy access into the city..courteous staff..rooms were nice and spacious. .and a complimentary happy hour even on a Saturday. .the $27/nite for parking is ridiculous tho..I parked on the street..will definitely go backGenuine Hotels.com guest review
"Very nice, comfortable"
We really enjoyed our stay. Very nice clean rooms.Genuine Expedia guest review
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