"A once-good hotel now very poor"
Dreadful stay, with no heating at all in the rooms during one of the coldest weeks of the year. heck-in staff didn't think to mention this until I was already checked-in and paid up. I've stayed at this hotel several times before and the rooms were clean but functional; this time my room was dirty and in very poor condition. They also refused to return […] my laundry until I went to the front desk and paid for it on the spot. Used to be one of my favourite business hotels in London but very unlikely I'll stay here again; perhaps management has changed but it's now almost comically awful. Read moreGenuine Hotels.com guest review
Very disappointed indeed. There was no heat in the hotel and London was very cold last week. I was assured the heat would be back on Monday but it never was.Genuine Hotels.com guest review
"Good hotel but require some basic guest comfort"
Nice hotel very conveniently located in London. Room was very poor outdated - hair dryer wire very short connected to wall (stopping from theft) so cannot really dry your hair. Same for the kettle to heat water to make coffee. Also noise from elsewhere in the hotel doing refurbishment.Genuine Hotels.com guest review
"All fur coat"
All fur coat. There was noting Superior about the superior room. The gym will cost you £8.50 which is not very obvious from the website.Genuine Hotels.com guest review
We had a great time at this hotel. The room was cleaned everyday while we were out. The hotel is located right next to the Circle line which you can use to easily get to all the major tourist attractions. There are a lot of nice restaurants nearby. The staff was really friendly. Given the prices for hotels in London, the value of this place is hard […] to beat. Read moreGenuine Hotels.com guest review
"Close to everything"
Right from the get go, I'll warn you that the rooms are very small--especially by American standards. Probably would not be the most comfortable if you are traveling with a friend or acquaintance, as opposed to a spouse/partner, or if you are a larger person. Bed is comfortable, but pretty tricky to squeeze around it. Internet is not free; current cost […] was 9.99 pounds/24 hours. That being said, rooms are clean, bathroom and shower are comfortable. Staff is very nice and helpful. We did not eat bfast in the hotel, but they have a great coffee bar in the lounge. Great access to a variety of restaurants, shops, churches, Whole Foods, movie theatre, and Kensington Palace on High Street Kensington. Tube/Underground station is just a 3 minute walk down the road. Cute tea shop called "The Muffin Man" right across the street from hotel. We would definitely stay here again...but only if the two of us were traveling alone, and not with our kids. Read moreGenuine Expedia guest review
"Beware of the type of room you are booking."
I have been to London many times and are perfectly aware that the rooms in the UK are really small compared to what we have in the US, however these rooms are not only small but the whole appearance is depressing and old ( and trust me, not the type of old that we appreciate in Europe) . If you, like I did, book your room through Expedia, be sure that […] you will get the worst rooms of the house, however there is a trick, if you go to the front desk and complaint about it, they may actually offer you to pay for an upgrade on the new side of the hotel, which happens to be nice and more spacious and with WIFI included. Otherwise, the location of the hotel is great and the lobby area and facade are quite pleasing. Read moreGenuine Expedia guest review
Great location. Lovely hotel. Room was cozy but fully functional. The bathroom was a bit slippery—use the mats!Genuine Expedia guest review
"Good location with easy access to get around"
Room is quite small for two adults, buffet breakfast was sufficient and plenty of variety. As for business trip, it was a good choice.Genuine Expedia guest review
This was my 3rd stay at the hotel .I always upgrade my room status. This year in spite of the upgrade, the room was rather small. Other than that, the hotel is completely satisfying. The lobby and public spaces are very modern and tastefully done. The Hotel is in the heart of Kensington with easy access to transportation, shopping, dining and historic […] places of interest and the room rates are competitive. Read moreGenuine Hotels.com guest review
"High Street Kensington Close Hotel and Spa"
I chose this hotel because of the location and affordable price. I had read mixed reviews, some glowing and some very disappointed. I was very delighted with the hotel. It is a convention hotel. There is a spa, swimming pool, restaurant and ample room to move about. A doorman greets you in full dress and escorts you and your baggage inside. A concierge […] desk is available and very helpful. My room was small but I had ordered a single room. It was simple, but updated, and the bed was very comfortable. My new state-of-the-art shower leaked out of the side and even with a bath mat in place, I slipped a few times. I am very balanced and athletic so I can imagine how cumbersome it must be for others. It was awkward to use and I did not like the design. Otherwise, I had a very satisfactory stay here. I will happily use this hotel again if I visit London. Read moreGenuine Hotels.com guest review
"Great location, clean, safe"
I was very pleased with convenient location and impressed with the cleanliness of the hotel. Rooms are very small as expected and it was quiet every day except the last day. The walls are thin so you will hear neighbors. Overall, i would recommend if looking for a good deal with a great location.Genuine Expedia guest review
"Nice hotel close to the underground."
Very nice hotel close to the underground. Rooms are small but nice and we loved the beds! Very helpful staff. I would definitely recommend.Genuine Hotels.com guest review
"Quiet and well located hotel."
The staff was very friendly and the location of the hotel is 4 minutes walking distance from High Street Kensigton tube station. I recommend this hotel.Genuine Hotels.com guest review
"Kensington close hotel"
Great hotel with great staff. In a shopping neighberhood and very close to subway.Genuine Hotels.com guest review
The kensington spa hotel was excellent, just what we expected, a little pricy but very worth it!! Clean and safe neighborhood, extremely close to the tube and just a couple of blocks away from hyde parl! Just what we wantedGenuine Hotels.com guest review
Hotel modern and clean. Near a tube station. Close to restaurants and shopsGenuine Expedia guest review
The hotel is wonderfully well located and I was aware of the small and very basic rooms in advance - this is London! However, while they have a beautifully renovated lobby area they do not seem to have working door keys/locks. They have the swipe system for entry but our lock refused to cooperate for us. We were shown how it worked (at the second time […] of asking) - the keyless entry card needs to be inserted and withdrawn at light speed and the door handle needs to be pulled toward you at the same time (in addition you need to hold your mouth in a specific facial expression too!) Read moreGenuine Hotels.com guest review
Bring your own pillows and prepare to use the stairs.Genuine Hotels.com guest review
"Great hotel with good location"
Hotel personnel were always very helpful. Always greeted whenever I left or returned. Concierges were very knowledgeable and friendly. Loved the location and surrounding area. Nice stores restaurants and coffee houses in the area. Tube was approximately two blocks away. Would definitely return.Genuine Expedia guest review
Loved it!! Great location, perfect room.Genuine Hotels.com guest review
the taxi ripped me off, don't use their taxi services call your own cab.Genuine Expedia guest review
"Renovated room vs old room"
Our first night was at room 147 double bed standart room. I visit London very often so I know not to expect much from the hotel rooms especially like the size of the room. The room was terrible and old but worst of all was the bed. I believe even the hostels would not use such an old, squecky beds in their rooms. However, when I mentioned that to […] the receptionist, she was polite and understanding. She was not surprised at all. Some of the hotel rooms were renovated others not. This room was one of the old ones. Finally, the receptionist kindly told me that she was going to try to change the room next day. Just as she promised, when we came to the hotel next day, our stuff was transferred to room 628 which was small but clean, cozy and renovated. We were very happy and greatfull to the lady at the reception. I can't remember her name exactly but something Marena. Read moreGenuine Expedia guest review
Nice place and excellent location. The only thing that is annoying is to pay an extra $15/day for internet.Genuine Hotels.com guest review
the room was so small you could not even walk. it really should have been used as storage room. deposits in bathroom were so oold and ragged which I can not explain. the bathroom did not even have air ventilator. the end 4 days of my stay they never changed the towels nor the sheetsGenuine Hotels.com guest review
"all in all - pretty good"
The good - The location was great, very close to High street kensington tube station and a walking distance from portabelo Market. The staff was extremely nice, and the rooms had very high maintenance, and were very clean and well organized. and the bed was big and very comfortable The bad - the water pressure in the shower was too low, couldn't wash […] my hair. The maybe - the rooms are very small. it did not bother me, For a traveler I think it is good enough, but it should be noted. Read moreGenuine Hotels.com guest review
"Hotel v. central, easy walkto underground"
The rooms have been refurbished and are much better than previously. The pool and gym have reopened and are nice. The executive rooms are more spacious and have good bathrooms and Molton Brown toiletries. Staff super helpful. Would def recommend.Genuine Expedia guest review
"Very enjoyable stay"
I really enjoyed the walk into London through the park. The hotel itself was always clean and comfortable, and the staff was helpful with getting information about a tour I had purchased prior to my arrival. Overall I enjoyed my stay here and would stay again.Genuine Hotels.com guest review
Good points: the room was clean and the staff was nice. Bad point: the room was so small we had no space to to open a suitcase except on the bed. The closet was too shallow and there wasn't enough floor space anywhere.Genuine Expedia guest review
No wifi be good to have in room and hotel lobbyGenuine Hotels.com guest review
"Very much enjoyed our stay"
The Kensington Close is a gem within London. We enjoyed our stay very much and the full English breakfast was delicious. The doorman and waitstaff added a nice touch of elegance. Just two suggestions: they should have told us at check-in how to use the wifi, and please have the maid check that the TV wake up timer is turned off - as the TV turned itself […] on at 6am waking us up the first morning. Other than that, I give Kensington Close a top rating. Very nice hotel! Read moreGenuine Hotels.com guest review
Nice place. Friendly staff. Clean rooms. Decent breakfast.We were shocked at how small the room was and we even got an upgrade. Safe area. No free WiFi. You can use the business center computer.Genuine Hotels.com guest review
"Very good for the price!"
Excellent value for the money, cannot find a better deal in a better location. Quick walk to the high street kensington tube. Quick walk to beautiful hyde park. There is a gym and spa located on site, but you have to pay 8 pounds a day to use it. Also, the internet is 10 pounds a day to use, which is the major negative for this hotel. Room was OK, carpet […] looked a little dingy, but otherwise room was totally acceptable. I would stay here again for sure. Read moreGenuine Hotels.com guest review
"An Oldie by a Good-Enough Short Stay"
I believe that these hotels need to take a good class in pricing theory and strategy. While I should have gone off-site for breakfast, I made the choice of staying on-site because their restaurant was excellent. My primary annoyance for the way this hotel tries to recoup all their discount pricing by hitting you with ridiculous add-ons. I COULD NOT […] EVEN USE WIRELESS IN THE LOBBY! THE PRICE OF CONNECTING IN-LOBBY OR ROOM WAS STUPID. IT JUST MADE ME GO DOWN THE STREET TO MCDONALD'S FOR FREE WIFI. Their strategies left me with an unwarranted negative feeling about ever staying there again. It is not that bad for the price. Location convenient; staff good and helpful. k Read moreGenuine Hotels.com guest review
"Nice, but service lacking"
The hotel was closed to the Tube, and a decent shopping area. So getting around London was very easy. However, the service at the hotel was subpar. IDRIS was very helpful, and the guy at the Concierge was as well. The rest of the people stood around while I struggled with lugggage, and acted as if I was an inconvenience. I would have asked to see the […] manager to report that the service was poor, but I figured I would do better, and just take my business elsewhere in the future. Especially when I noticed it wasn't just me, they were nonchalant towards everyone. Read moreGenuine Hotels.com guest review
"Expect "Close Quarters" at the Kensington Close"
Our room was very small, smaller than a budget cruise ship cabin. The sink in the bathroom was so small that you could not wash-up without flooding the floor. The bathtub/shower has very high sides and is difficult to get into/out of. I am pretty athletic, but fell trying to get out of the slippery tub (ironically the "non-slip" rug slipped out from […] under me). On a positive note, the air conditioning worked well and the neighborhood is upscale with proximity to good restaurants and shops. Read moreGenuine Hotels.com guest review
"This hotel is under-rated!"
This hotel was first class! We loved it. It was close to the tube and the staff was awesome!Genuine Expedia guest review
"Nice hotel in a great location"
Very good experience. Great location, great neighborhood in a great city.Genuine Expedia guest review
"A bargain with luxury."
Staff members were very helpful. Facilities modern.Genuine Expedia guest review
The staff was very friendly and the hotel was comfortable.Genuine Expedia guest review
Gurgling sound of the water system backing up all night, room dirty, room service cursory at best. $15/day per device for wifi access!! That and the wifi connection was very poor. Never again.Genuine Expedia guest review
Rooms are tiny. Towels are tired. But services were good and you can't beat the location.Genuine Expedia guest review
"Small & Convenient"
Pros: proximity to london metro underground, shopping necessities, clean rooms, comfortable bed, very clean/modern bathrooms, great staff. Cons: ultra-tiny room (no convenience bar/refrigerator, only a foot or so around the bed).Genuine Hotels.com guest review
Great hotel, nice amenities, wifi is £10 a day and the rooms leave a little to be desiredGenuine Hotels.com guest review
Better than most hotels for the money. Great neighborhood. Close to Whole Foods HSBC and Hyde park.Genuine Hotels.com guest review
First night we got a very small room could not move next night they put us in a much better room and we were happy about this move. Love the location and will come back and stay but in bigger room.Genuine Hotels.com guest review
"Great Location and comfort"
I had a pleasant stay here recently. The staff was accommodating to my late arrival and offered complimentary wifi. I will definitely consider staying here for my next visit.Genuine Expedia guest review
"Good but without excesses"
Located in a well-established district, close to a tube station. The room is very clean but rather basic for such a price. Perfect bed. Buffet breakfast will not leave you hungry but it's rather expensive and there's not much variety of food. Preferable for business travelers and tourists who seek comfort rather than luxury.Genuine Expedia guest review
aweful the first room was just painted and the smell was very strong,the second room the toliet didn't work and when you took a shower water flooded the floor, restaurant was terribleGenuine Expedia guest review
With a rating of 3.5 and the reasonable price I paid, I expected much less than I got. The room size was excellent for the area. Hotel staff were very helpful. Neighborhood was very convenient with easy walk to the underground. A good amount of choices for restaurants close by. The McDonalds down the street has free wifi, so less need to pay for it […] in the hotel. I would stay again. Read moreGenuine Hotels.com guest review
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