"Comfortable place to stay- Great location!"
We enjoyed our stay!Genuine Hotels.com guest review
If you want to stay in Kensington, this is a relatively nice place. Rooms are very small, and hotel charges for everything - 10 pounds for internet (use nearby starbucks for free), the same for spa, and so on. Kensington is a nice area with some shopping, close to center locations, but not much to do in teh evenings. Metro/tube is very close and there […] are buses, too. Read moreGenuine Hotels.com guest review
Enjoyed it. Everyone was courteous, helpful and pleasant. Breakfast was delicious. Room although small was spotless, bed comfortabe.Genuine Hotels.com guest review
"Lipstick on a pig"
Lobby A+, Bar A+ Our room D- was on the first floor Rm 111. We stepped off the elevator and it was like walking into the 1980s. First all af the doors are adjusted to slam, and the walls are thin so it is very noisy. Althogh the room was reasonably clean it still looked dirty because everything is old and worn (Very barren). WiFi 10 pounds for two hours, […] no free wifi available. Sent out laundry at 8:30am, and had to call the front desk that night and they had problems locating it. Most of the employees had trouble understanding American English. Read moreGenuine Hotels.com guest review
Although the hotel was centrally located, the charges for facilities was unacceptable. The hotel boasts a pool, but there is an 8pound charge to use it. Also there is a charge for the 'free' internet, although there is a caffe with free wifi about 100metres away. I needed to cancel some nights due to flight offloads, due to time differences and the […] reservations department not being available in the evening this was not possible. There is confusion as to the time of cancelation cutoff of 1200pm. I assumed that 1200pm was 1200 midnight where in fact it is midday. Further, as a courtesy I e-mailed the hotel to advise of a late arrival, this courtesy was not returned by acknowledgment.. Read moreGenuine Hotels.com guest review
We were not impressed to be told that the "free" Wifi had to be paid for in either 2 or 12 hour blocks for 5 or 12 pounds respectively. We still have our invoice which lists one of the attractions of this hotel as "free Wifi". Totally untrue! And i was appalled to be told there would be an 8 pound charge to swim in their crumby little 15 metre pool!! […] A horrible example of price gouging. We have never, ever been charged to use the hotel pool before. We !also emailed the hotel twice when our flight was delayed, simply out of courtesy but no one at the hotel had the courtesy to respond to our emails. Read moreGenuine Hotels.com guest review
The hotel lobby and restaurant/bar are gorgeous. The rooms are small, but the bed is comfortable and there were 4 pillows. The shower is a little difficult to use and the bathroom floor gets soaked. If you need a washcloth, pack your own. Tea service, cable tv, hairdryer. Great if you are not spending a ton of time in your room. Around the corner from […] the tube. Friendly front desk and concierge. Easy to get a cab. Read moreGenuine Hotels.com guest review
I was extremely disappointed with "The Kensington Close Hotel", the lobby was beautiful, the bedrooms were extremly small with very old, dated style, marked up furniture. No refrigerator in room, an extremly small bathroom (only room for one person), old uncomfortable mattresses, an an old portable box telly are just a few of the issues with the bedrooms. […] A nice gym (£8) extra, wifi (£) extra even in the lobby, and the killer a cost for storing our luggage on our last day while we took in a bit more of London. Remove from your website please it doesn't meet the standards I am used to with Hotels.com. Regards, A. Herring Read moreGenuine Hotels.com guest review
"great hotel except....."
the charge of 1 pound per bag to store your luggage seems bit petty. maybe is because lot of people don't tip the staff but first time i have ever been asked to store luggage after i am checking out.Genuine Hotels.com guest review
"So Much Better Than Expected"
My mother and I stayed at the Kensington Close for three nights in September. I was a little concerned because of reviews posted on other boards that were quite critical. We got an amazing price through Hotels.com and lowered our expectations. Our experience was totally positive. The hotel was grand with a doorman and a beautiful lobby. The room was […] clean and had decorated nicely. The hotel staff was lovely and very helpful. I recommend this hotel. The location is great and the neighborhood is posh. Read moreGenuine Hotels.com guest review
The room was very small. Food service in the Hotel was ok. They had a buffet and only had made to order service in the bar and room service. No transportation to or from the airport. Plan on spending 50-80 pounds each way.Genuine Expedia guest review
"Quality of room"
Asked 3 times for main lightbulb in room to be replaced - was never done.Shower curtain too small, so always has to wipe down the entire room after a shower. Received 1 quarter sized bar of soap for 5 day stay and only 1 bottle of shampoo.But, the room did have good air-conditioner!Genuine Hotels.com guest review
"Great and improved hotel"
The hotel was recently renovated, the lobby is much better and the room is modern and big compared to the old room. The bathroom is great, there is separate bath and shower. This might not be the same for the ordinary rooms because I was upgraded to a club room. The reception is much better. Before, I have to wait ages before I can check in or out but […] now it was very fast and efficient. I will come back again to see how the ordinary room is set-up. But for this experience, I would say it is a great and improved hotel. Read moreGenuine Expedia guest review
"Nice location, not much else"
The lobby and public areas were very posh -- new marble and carpets, and a doorman in a top hat! But the layout of the hotel was very odd -- we had to navigate a seemingly interminable hallway, passing thru 8 to 10 fire doors to get to our room. The room, as expected in London, was tiny, but what was disappointing was the upkeep. It was clean, but just […] not built, perhaps, to US standards of newness and durability. Bathroom floor tiles were cracked and bent, the TV was small and old, and we could never figure out the air conditioning, if it even existed. I understand they are under renovation, and maybe newly renovated rooms will help. I would stay there again if I had the need, but it was a bit disappointing, considering the price. Read moreGenuine Expedia guest review
"Nice hotel, near tube station"
This is a good location, right near tube stop. Renovations going on here but overall nice place. Rooms are decent size but on smaller size but all of London is like this. More expensive hotel I think, have to pay for the extras like gym and spa, etc. Once it is fixed up completely will be a great hotel. Nice bar downstairs, great service, friendly belhops […] willing to help out. Read moreGenuine Expedia guest review
"Great hotel for 1st timer in London."
The proximity of the hotel to the tube and bus station,grocery ,shopping center and Kensington palace is excellent,the hotel lobby looks classy and elegant,our room was clean,just the bed too soft for us I can feel my husband when he turns.but over all we are very happy with our stay,it made our stay in London ( our 1st) happy and memorable experienced.im […] glad I read other peoples review before I made my reservation,thanks guys. Read moreGenuine Expedia guest review
"great neighborhood, hotel under construction."
Although this hotel was under some major construction and caused a fire alarm to go off and everyone had to evacuate (even with only a towel on). I still would give it 3.8- 4 stars and would book again d/t the great location. The tube station was only one block away. Also there are a wide variety of stores (coffee shops, starbucks, whole foods, cafes, […] clothing shoe stores, banks, etc..) the service was good enough. For me a clean hotel is most important and i can say I felt like the cleanliness up to par! Read moreGenuine Hotels.com guest review
"Decent hotel stay"
compared to priced I saw when trying to find a place to stay, I think we got a good hotel for the price we payed, especially since we were out the entire day. The bathroom could use better ventilation. The size of the room was tight, but probably normal for a London hotel at the price range. It was comfortable and clean, with room to stretch. The lobby […] was really nice and had a good buffet breakfast and nice looking spa/gym (we picked this hotel because of the gym and pool, but ended up spending our entire time out in town so never used the facilities). Just off a busy street so it's quiet but close to restaurants, cafes, underground and bus stops. There's even a Whole Foods nearby if you want to buy snacks from a grocery store to save money on restaurants. I wouldn't call it a destination hotel, but if your intent is to be out in town exploring London, then this hotel is just fine. Read moreGenuine Hotels.com guest review
"Excelent bang for the buck!"
It was under remodeling while we were there and we were not informedbefore hand. It was not a huge issue, but an issue nevee the less.Genuine Hotels.com guest review
"Not a "Do-Again""
Hotels.com really blew it this time. This hotel was under major construction and the parking area was also closed for repair. This meant $50 a day for parking in addition to the hotel costs. The entire place was being painted, our air conditioning did not work, and the room was the smallest that I have ever stayed in anywhere. High cost, bad rooms, […] and hotels.com did nothing to let me know. I give them both a "POOR". Read moreGenuine Hotels.com guest review
"Glad I Booked"
I stayed in a single room at this hotel, and though it was smaller than perhaps what I am used to in the US, the room was plenty big for what I needed to do. It had a bed, a chair with table, a desk, a wardrobe, and a suitcase holder. The staff was very friendly and helpful, and the location is as good as it gets-- very close to the tube stop, right […] around the corner from the high street, but still far enough away from all the noise. I definitely recommend this place for anyone needing a safe, clean, very convenient place to stay while visiting London! Read moreGenuine Hotels.com guest review
"Hotel ok based on location"
Location great, phone didnt work despite several calls to fix? Staff always suggested using taxi despite closeness of bus and tube, i assume becase of kick back.Genuine Expedia guest review
"Worst so-called four-star hotel."
Major swaths of the Hotel, including the wing in which my room was located were undergoing major renovations. Workers could be heard drilling, hammering and talking in the early morning causing great disruption to all hotel gues. The elevator bank nearest my room was shut down which required me to carry heavy baggage for several hundred feet to the […] nearest working elevator. The room was very small and rather drab. This ranks as the worst so-called four-star hotel I have ever stayed in. The photos are rather misleading. The only redeeming quality was the professionalism of the reception and other desk staff, who did not wince under the withering abuse they received from other dissatisfied and disgusted hotel guests. Read moreGenuine Expedia guest review
"Good location, tiny rooms"
Extremely small rooms and beds, but clean. Hotel still undergoing some construction and very old hallways (hotel entry/bar is nice and new, hallways not so much). Very convenient to subway & easy to get around.Genuine Hotels.com guest review
"close to subway"
The room has not been updated at all and was in poor condition. Also, they were updating the hallways during my stay and I was not made aware of this at the time of booking.Genuine Hotels.com guest review
"Still a work in progress"
I suspected that renovations would still be progress, which was fine, we weren't going to be around in the day, but our room still had a number of problems. The phone didn't work (they fixed that immediately), and the tub backed up (they fixed that the 2nd day), and the shower curtain wasn't large enough for the tub which meant it was impossible to […] take a shower without getting water all over the floor. The Internet wireless worked for web access, but not for email (from iPad, iPhone, etc.). They were aware of that problem, but it didn't get fixed while we were there. To their credit,the things they could fix they did fix quickly and other than the above, the condition of the room was good. The location is great, with lots of resturants nearby and near several of the major museums. Read moreGenuine Hotels.com guest review
"Not a 4 star hotel"
Concierge charges 1 GBP per bag to hold them after checkout. After gettting my bag I asked whether they can order a cab for me. The guy told me to just get a cab outside the hotel. The free wifi was slow and unstable. You will need a new access code every 12 hours. The bathroom has a bathtub and shower but the thermostat for the shower wasn't working […] properly. The toilet was located at a narrow corner and may be a problem to fit some people. I will never use this hotel again. Read moreGenuine Hotels.com guest review
"it´s ok for stay, nothing especial but ok..."
It´s a normal hotel, my room was ok but the carpet was diry and with same burn holes...an old TV, the bed was ok also...nothing especial... the internet was very bad , bad signal and they change it every day without said me anything so a little burocractic to have a bad internet... it´s very well ubicated in London...Genuine Expedia guest review
"Superb location, friendly and helpful staff ."
the hotel is under a major renovation so construction is all over the place . we stayed in one of the new rooms and it was nice and comfortable. the staff are all friendly and very helpful.Genuine Expedia guest review
"Great hotel for the price"
For the price, it was a great hotel. * The tube (subway) was a block away. * Plenty of nearby shopping. * Great staff * Small room, but that is why the price is lower. * Restaurant (I didn't try it) * in room tea and coffee service I will stay there again!Genuine Expedia guest review
"Renovating and improving"
They are still renovating (I stayed late last summer and there is a noticeable difference) but it was quiet while I was there. Staff is friendly and helpful, and location is great.Genuine Expedia guest review
"Great location for this budget hotel"
We got a great rate for this hotel which is located in the posh Kensington area of London. We knew they were doing renovations at the hotel for the Olympic season which started promptly at 8am (hey at least it was a trust worthy wake up service...). The toilet still had feces in it when we checked in which made us believe they don't really clean daily […] or it would have been seen/noticed. Other than this the stay was worth the cost. Read moreGenuine Hotels.com guest review
"Much needed renovation in progress - loudly..."
Too much renovation going on with loud noises during the day. The lobby of the hotel has been very well renovated, but the rooms are really old and need an upgrade.Genuine Expedia guest review
"Great choice in Kensington"
The hotel (which is being refurbished) is in an great (and safe) neighbourhood in Kensington. The staff are professional and courteous, and the lounge is a great place to relax with a cocktail.Genuine Expedia guest review
"Great location, basic room."
I booked this coupled with a flight. It was a good deal price wise. The room was a bit musty. They are remodeling and I was in a room not yet remodeled (thus the good price). The bed was acceptable, but a small twin and I am tall. No refrigerator. I bought milk and a soda at the store and sat it on the window sill. Great location. The drinks in the […] bar are weak and overpriced, comparing to other spots I went during my trip. Charged for the paper (which didn't come every day) and to leave my bag with the bellhop for 4 hours the day I left. As I said, good value for what I paid, but I wouldn't pay full price for it. Read moreGenuine Expedia guest review
The first impression one has upon entering this hotel is that it's upscale. I think I was scheduled for one of their least expensive rooms, but that truly shouldn't impact the quality as much as it did. There was hair in the bathroom, the bed was wobbly, the walls were paper thin (I could hear my neighbor stirring tea very clearly, every footfall on […] the stairs could be felt and heard, and the housekeeping kept opening and loudly shutting a cupboard door right next to my room incessantly in the mornings before 8am). Their internet is infuriatingly slow, which impacted my ability to do work. The only redeeming factors were that the hotel staff are very professional and the location is pretty great. Read moreGenuine Expedia guest review
my only concern was the 1st room we had was so small, my husband could not get out of bed and walk to the bathroom, he had to scoot on his bottom around the bed to get up. honestly my closet at home is bigger than the room. I complianed and Steve who worked at the hotel, got us a bigger room that was absolutely wonderful. After ther 1st night it was […] perfect and the hotel has been upgraded and looks wonderful. Read moreGenuine Expedia guest review
"Very good loction. Close to Underground Station"
The location of this hotel is excellent. The lobby and bar area is very nice, but our room was quite small and was in need of refurbishment. There were workers making improvements but didn't see what they were actually doing, just heard a lot of constgruction sounds such as pounding, jack hammers etc. We were not able to use our pre-paid phone card […] and the hotel wanted to charge by the minute as well as a hook up fee. Most of the personnel were helpful and politie etc but we got no real help with our plhone problem. We would not stay at this hotel again. Read moreGenuine Hotels.com guest review
"right at the underground station."
Just what we expected. everything was good except the wash basin drain was full of hair and drained poorly. surprised that the maid service didn't report itGenuine Hotels.com guest review
The hotel was very average. My wife and I had a hard time communicating with the staff, being not many of them spoke english(American or British). There are compariable hotels that I would suggest for anyone to look into.Genuine Expedia guest review
"Kensington Clos - A bargain"
The hotel is undergoing renovations in anticipation of the Olympics. The rooms are small, probably to pack more people in for the Games. The carpet in the hallways could use replacement. For the price I paid, it was a good deal.Genuine Hotels.com guest review
"Avoid until construction done."
This hotel has potential, but until their remodel is done I would avoid. Since construction is going on 8am-5pm, we were given free WiFi, which is nice but you really are in a construction zone. Protective plastic in the hallways, furniture being assembled in the lobby, construction workers everywhere, etc... We had to change rooms the first night because […] the water for all the toilets had been shut off. In our next room the TV didn't work and we asked to see about it being fixed while we we're at dinner. Came back 3 hours later to find they hadn't even checked on it. When maintainance did come, he tried to fix and couldn't. Told us we could change rooms. Since it was 11pm we didn't. Next morning at checkout I mentioned that the TV wasn't fixed, only to find out that they had disruptived service everywhere in the hotel, so changing rooms wouldn't have helped anyway (glad we didn't make the move for nothing). Apparently desk staff knew no one could get TV, but just kept sending the poor maintainance man around to work on a problem he couldn't fix, just to make it seem like they were trying. That morning while we were checking out, alot of people were complaining. We were still charged to hold our luggage too, even after all the problems we encountered Read moreGenuine Hotels.com guest review
Great location! Relatively good rates due to off-season and renovation, but our room was ridiculously small and not especially clean. The adjacent health club/spa made up for much of the room's shortcomings, however.Genuine Hotels.com guest review
I was satisfied overall with the hotel, its appearance, helpfullness of the staff, and the location within London, i.e. access to the tube station. It might not have been perfect, but again I was satisfied with the hotel and it met my expectations with what I was looking for in a hotel. I would recommend the Kensington Close to other travelers if the […] opportunity ever comes up. Read moreGenuine Expedia guest review
"Kensington Close Hotel-you get what you pay for"
Hotel is in great area, right off Kensington High street, full of fun shops and cafes/restaurants. It was an amazing price for London but rooms are tiny compared to US, little 13inch TV, etc. Hotel is being renovated so can't speak for new rooms, but at least they tried to make up for the construction look with free internet, free movies, free gym (yes, […] in London you have to pay extra for this...). Read moreGenuine Hotels.com guest review
"Great next to Whole foods"
You can ask for a mini fridge for your room and stock up on food from Whole foods.. DONT order room service.. they never answer the phone and when they do, the order will be wrong. One day it will be good, the next day it will be horrible!!! BUT they do have a gym and tanning bed!! thats a plus in London.Genuine Hotels.com guest review
"in the words of Monty Python "Run away, run away""
No, no, no, no, no. Do not do it. I read the reviews, went anyway, and regretted it. This hotel is a disaster. The construction, the marginal staff etc it is not worth the discounted price. First of all, they are rushing through a construction job. My room still had tape where they had painted on the appliances. The bathroom is ill-configured. Who has […] heard of a shower stall that has doors and does not shut--water everywhere!!??. Friday night a went to the bar and had the rudest service from the bartender who was in such a hurry to leave that she was just plain NASTY I mean really mean. Sunday morning I was woken up by drilling, hammering, on the wall next to me head. Then I got the bill--they charged me 15 pounds (over 20 bucks) for a breakfast the told me was free. If I had known it cost me that I would have NEVER eaten there. This hotel is NOT WORTH IT. Read moreGenuine Expedia guest review
I stayed at the Kensington Close Hotel in 2003 and was glad to return this February. It is a nice hotel in a great location. Indoor pool and spa is also great. No disturbance at all from the construction.Genuine Hotels.com guest review
"Very small room"
Rooms are extremely small. A lot of things does not work. Aircondition, could not charge your room from the hotel lobby bar even if they put GBP 50 on hold on your credit card for extras..., WiFi worked but slowGenuine Expedia guest review
The price was right. The hotel is currently under going renovation. The clerk was upfront and state dthat construction was between 8am and 5pm. Those hours suited me as I was there for business. The hotel was very nice even though rooms are small, but what room in London isn't small. Overall I would reccomend it at a discounted price.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )