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1 room, 2 adults
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Wrights Lane, Kensington, London, England, W8 5SP, United Kingdom, ‏‎800-491-6126
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3.7 / 5Good

Score breakdown (from 1,532 reviews)

Average rating for:

  • Cleanliness
    4.0
  • Service
    3.8
  • Comfort
    3.4
  • Condition
    3.7
  • Neighborhood
    4.4
5.0 / 5Outstanding
Great location. Lovely hotel. Room was cozy but fully functional. The bathroom was a bit slippery—use the mats!
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
4.0 / 5Excellent
"Good location with easy access to get around"
Room is quite small for two adults, buffet breakfast was sufficient and plenty of variety. As for business trip, it was a good choice.
Genuine Expedia guest review
Other trip Nov 20, 2014
LI
US
4.0 / 5Excellent
"Kensington Close"
This was my 3rd stay at the hotel .I always upgrade my room status. This year in spite of the upgrade, the room was rather small. Other than that, the hotel is completely satisfying. The lobby and public spaces are very modern and tastefully done. The Hotel is in the heart of Kensington with easy access to transportation, shopping, dining and historic places of interest and the room rates are competitive.
Genuine Hotels.com guest review
6 night family trip Oct 26, 2014
Theodore
US
3.0 / 5Good
"High Street Kensington Close Hotel and Spa"
I chose this hotel because of the location and affordable price. I had read mixed reviews, some glowing and some very disappointed. I was very delighted with the hotel. It is a convention hotel. There is a spa, swimming pool, restaurant and ample room to move about. A doorman greets you in full dress and escorts you and your baggage inside. A concierge desk is available and very helpful. My room was small but I had ordered a single room. It was simple, but updated, and the bed was very comfortable. My new state-of-the-art shower leaked out of the side and even with a bath mat in place, I slipped a few times. I am very balanced and athletic so I can imagine how cumbersome it must be for others. It was awkward to use and I did not like the design. Otherwise, I had a very satisfactory stay here. I will happily use this hotel again if I visit London.
Genuine Hotels.com guest review
3 night trip Oct 25, 2014
Jill
US
3.0 / 5Good
"Great location, clean, safe"
I was very pleased with convenient location and impressed with the cleanliness of the hotel. Rooms are very small as expected and it was quiet every day except the last day. The walls are thin so you will hear neighbors. Overall, i would recommend if looking for a good deal with a great location.
Genuine Expedia guest review
Other trip Oct 27, 2014
belle
US
4.0 / 5Excellent
"Nice hotel close to the underground."
Very nice hotel close to the underground. Rooms are small but nice and we loved the beds! Very helpful staff. I would definitely recommend.
Genuine Hotels.com guest review
4 night romance trip Oct 18, 2014
Carlos
US
4.0 / 5Excellent
"Quiet and well located hotel."
The staff was very friendly and the location of the hotel is 4 minutes walking distance from High Street Kensigton tube station. I recommend this hotel.
Genuine Hotels.com guest review
7 night family trip Oct 16, 2014
GUILLERMO
US
5.0 / 5Outstanding
"Kensington close hotel"
Great hotel with great staff. In a shopping neighberhood and very close to subway.
Genuine Hotels.com guest review
2 night romance trip Oct 14, 2014
Tim
US
4.0 / 5Excellent
"Satisfied"
The kensington spa hotel was excellent, just what we expected, a little pricy but very worth it!! Clean and safe neighborhood, extremely close to the tube and just a couple of blocks away from hyde parl! Just what we wanted
Genuine Hotels.com guest review
3 night romance trip Oct 12, 2014
gioia
US
3.0 / 5Good
"Good location"
Hotel modern and clean. Near a tube station. Close to restaurants and shops
Genuine Expedia guest review
Other trip Oct 19, 2014
cj
US
3.0 / 5Good
"Mysterious Keys"
The hotel is wonderfully well located and I was aware of the small and very basic rooms in advance - this is London! However, while they have a beautifully renovated lobby area they do not seem to have working door keys/locks. They have the swipe system for entry but our lock refused to cooperate for us. We were shown how it worked (at the second time of asking) - the keyless entry card needs to be inserted and withdrawn at light speed and the door handle needs to be pulled toward you at the same time (in addition you need to hold your mouth in a specific facial expression too!)
Genuine Hotels.com guest review
2 night family trip Oct 17, 2014
Matt
US
3.0 / 5Good
"Great location"
Bring your own pillows and prepare to use the stairs.
Genuine Hotels.com guest review
2 night business trip Oct 14, 2014
A Traveler
US
4.0 / 5Excellent
"Great hotel with good location"
Hotel personnel were always very helpful. Always greeted whenever I left or returned. Concierges were very knowledgeable and friendly. Loved the location and surrounding area. Nice stores restaurants and coffee houses in the area. Tube was approximately two blocks away. Would definitely return.
Genuine Expedia guest review
Other trip Oct 18, 2014
Tim
US
5.0 / 5Outstanding
"perfect stay!"
Loved it!! Great location, perfect room.
Genuine Hotels.com guest review
2 night romance trip Oct 12, 2014
alison
US
3.0 / 5Good
"Nice"
the taxi ripped me off, don't use their taxi services call your own cab.
Genuine Expedia guest review
Other trip Oct 6, 2014
A Traveler
US
4.0 / 5Excellent
"Renovated room vs old room"
Our first night was at room 147 double bed standart room. I visit London very often so I know not to expect much from the hotel rooms especially like the size of the room. The room was terrible and old but worst of all was the bed. I believe even the hostels would not use such an old, squecky beds in their rooms. However, when I mentioned that to the receptionist, she was polite and understanding. She was not surprised at all. Some of the hotel rooms were renovated others not. This room was one of the old ones. Finally, the receptionist kindly told me that she was going to try to change the room next day. Just as she promised, when we came to the hotel next day, our stuff was transferred to room 628 which was small but clean, cozy and renovated. We were very happy and greatfull to the lady at the reception. I can't remember her name exactly but something Marena.
Genuine Expedia guest review
Other trip Oct 5, 2014
idris
US
4.0 / 5Excellent
"Comfortable Room"
Nice place and excellent location. The only thing that is annoying is to pay an extra $15/day for internet.
Genuine Hotels.com guest review
3 night business trip Sep 24, 2014
Heather
US
2.0 / 5Fair
the room was so small you could not even walk. it really should have been used as storage room. deposits in bathroom were so oold and ragged which I can not explain. the bathroom did not even have air ventilator. the end 4 days of my stay they never changed the towels nor the sheets
Genuine Hotels.com guest review
4 night trip Sep 23, 2014
merzad
US
4.0 / 5Excellent
"all in all - pretty good"
The good - The location was great, very close to High street kensington tube station and a walking distance from portabelo Market. The staff was extremely nice, and the rooms had very high maintenance, and were very clean and well organized. and the bed was big and very comfortable The bad - the water pressure in the shower was too low, couldn't wash my hair. The maybe - the rooms are very small. it did not bother me, For a traveler I think it is good enough, but it should be noted.
Genuine Hotels.com guest review
6 night trip Sep 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Hotel v. central, easy walkto underground"
The rooms have been refurbished and are much better than previously. The pool and gym have reopened and are nice. The executive rooms are more spacious and have good bathrooms and Molton Brown toiletries. Staff super helpful. Would def recommend.
Genuine Expedia guest review
Other trip Sep 22, 2014
nsd
US
5.0 / 5Outstanding
"Very enjoyable stay"
I really enjoyed the walk into London through the park. The hotel itself was always clean and comfortable, and the staff was helpful with getting information about a tour I had purchased prior to my arrival. Overall I enjoyed my stay here and would stay again.
Genuine Hotels.com guest review
3 night trip Sep 6, 2014
Jody S
US
2.0 / 5Fair
Good points: the room was clean and the staff was nice. Bad point: the room was so small we had no space to to open a suitcase except on the bed. The closet was too shallow and there wasn't enough floor space anywhere.
Genuine Expedia guest review
Other trip Sep 18, 2014
A Traveler
US
3.0 / 5Good
"Good"
No wifi be good to have in room and hotel lobby
Genuine Hotels.com guest review
3 night business trip Aug 31, 2014
A Traveler
US
5.0 / 5Outstanding
"Very much enjoyed our stay"
The Kensington Close is a gem within London. We enjoyed our stay very much and the full English breakfast was delicious. The doorman and waitstaff added a nice touch of elegance. Just two suggestions: they should have told us at check-in how to use the wifi, and please have the maid check that the TV wake up timer is turned off - as the TV turned itself on at 6am waking us up the first morning. Other than that, I give Kensington Close a top rating. Very nice hotel!
Genuine Hotels.com guest review
3 night trip Aug 23, 2014
Lynda
US
4.0 / 5Excellent
"Nice Place"
Nice place. Friendly staff. Clean rooms. Decent breakfast.We were shocked at how small the room was and we even got an upgrade. Safe area. No free WiFi. You can use the business center computer.
Genuine Hotels.com guest review
2 night trip Jul 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Very good for the price!"
Excellent value for the money, cannot find a better deal in a better location. Quick walk to the high street kensington tube. Quick walk to beautiful hyde park. There is a gym and spa located on site, but you have to pay 8 pounds a day to use it. Also, the internet is 10 pounds a day to use, which is the major negative for this hotel. Room was OK, carpet looked a little dingy, but otherwise room was totally acceptable. I would stay here again for sure.
Genuine Hotels.com guest review
2 night trip with friends Jul 21, 2014
Asad
US
4.0 / 5Excellent
"An Oldie by a Good-Enough Short Stay"
I believe that these hotels need to take a good class in pricing theory and strategy. While I should have gone off-site for breakfast, I made the choice of staying on-site because their restaurant was excellent. My primary annoyance for the way this hotel tries to recoup all their discount pricing by hitting you with ridiculous add-ons. I COULD NOT EVEN USE WIRELESS IN THE LOBBY! THE PRICE OF CONNECTING IN-LOBBY OR ROOM WAS STUPID. IT JUST MADE ME GO DOWN THE STREET TO MCDONALD'S FOR FREE WIFI. Their strategies left me with an unwarranted negative feeling about ever staying there again. It is not that bad for the price. Location convenient; staff good and helpful. k
Genuine Hotels.com guest review
3 night business trip Jul 18, 2014
WaveProf
US
3.0 / 5Good
"Nice, but service lacking"
The hotel was closed to the Tube, and a decent shopping area. So getting around London was very easy. However, the service at the hotel was subpar. IDRIS was very helpful, and the guy at the Concierge was as well. The rest of the people stood around while I struggled with lugggage, and acted as if I was an inconvenience. I would have asked to see the manager to report that the service was poor, but I figured I would do better, and just take my business elsewhere in the future. Especially when I noticed it wasn't just me, they were nonchalant towards everyone.
Genuine Hotels.com guest review
3 night family trip Jul 19, 2014
Irileria
US
3.0 / 5Good
"Expect "Close Quarters" at the Kensington Close"
Our room was very small, smaller than a budget cruise ship cabin. The sink in the bathroom was so small that you could not wash-up without flooding the floor. The bathtub/shower has very high sides and is difficult to get into/out of. I am pretty athletic, but fell trying to get out of the slippery tub (ironically the "non-slip" rug slipped out from under me). On a positive note, the air conditioning worked well and the neighborhood is upscale with proximity to good restaurants and shops.
Genuine Hotels.com guest review
1 night trip with friends Jul 10, 2014
A Traveler
US
5.0 / 5Outstanding
"This hotel is under-rated!"
This hotel was first class! We loved it. It was close to the tube and the staff was awesome!
Genuine Expedia guest review
Other trip Jul 21, 2014
John
US
4.0 / 5Excellent
"Nice hotel in a great location"
Very good experience. Great location, great neighborhood in a great city.
Genuine Expedia guest review
Other trip Jul 14, 2014
Steve
US
5.0 / 5Outstanding
"A bargain with luxury."
Staff members were very helpful. Facilities modern.
Genuine Expedia guest review
Other trip Jul 12, 2014
A Traveler
US
5.0 / 5Outstanding
The staff was very friendly and the hotel was comfortable.
Genuine Expedia guest review
Other trip Jul 4, 2014
A Traveler
US
2.0 / 5Fair
"Bad experience"
Gurgling sound of the water system backing up all night, room dirty, room service cursory at best. $15/day per device for wifi access!! That and the wifi connection was very poor. Never again.
Genuine Expedia guest review
Other trip Jun 29, 2014
Dan
US
3.0 / 5Good
"Good location"
Rooms are tiny. Towels are tired. But services were good and you can't beat the location.
Genuine Expedia guest review
Other trip Jun 27, 2014
sue
US
4.0 / 5Excellent
"Small & Convenient"
Pros: proximity to london metro underground, shopping necessities, clean rooms, comfortable bed, very clean/modern bathrooms, great staff. Cons: ultra-tiny room (no convenience bar/refrigerator, only a foot or so around the bed).
Genuine Hotels.com guest review
2 night trip Jun 16, 2014
Cory
US
4.0 / 5Excellent
"Nice hotel"
Great hotel, nice amenities, wifi is £10 a day and the rooms leave a little to be desired
Genuine Hotels.com guest review
1 night trip Jun 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Better than..."
Better than most hotels for the money. Great neighborhood. Close to Whole Foods HSBC and Hyde park.
Genuine Hotels.com guest review
4 night business trip Jun 11, 2014
SD
US
4.0 / 5Excellent
"Great location,"
First night we got a very small room could not move next night they put us in a much better room and we were happy about this move. Love the location and will come back and stay but in bigger room.
Genuine Hotels.com guest review
4 night trip Jun 7, 2014
Master
US
4.0 / 5Excellent
"Great Location and comfort"
I had a pleasant stay here recently. The staff was accommodating to my late arrival and offered complimentary wifi. I will definitely consider staying here for my next visit.
Genuine Expedia guest review
Other trip May 27, 2014
A Traveler
US
4.0 / 5Excellent
"Good but without excesses"
Located in a well-established district, close to a tube station. The room is very clean but rather basic for such a price. Perfect bed. Buffet breakfast will not leave you hungry but it's rather expensive and there's not much variety of food. Preferable for business travelers and tourists who seek comfort rather than luxury.
Genuine Expedia guest review
Other trip May 26, 2014
A Traveler
US
1.0 / 5Poor
"disappointing"
aweful the first room was just painted and the smell was very strong,the second room the toliet didn't work and when you took a shower water flooded the floor, restaurant was terrible
Genuine Expedia guest review
Other trip May 20, 2014
mum
US
5.0 / 5Outstanding
"Surprisingly good"
With a rating of 3.5 and the reasonable price I paid, I expected much less than I got. The room size was excellent for the area. Hotel staff were very helpful. Neighborhood was very convenient with easy walk to the underground. A good amount of choices for restaurants close by. The McDonalds down the street has free wifi, so less need to pay for it in the hotel. I would stay again.
Genuine Hotels.com guest review
3 night trip May 10, 2014
rr
US
4.0 / 5Excellent
"As expected based on reviews"
The stay was pleasant. We didn't really use the facilities that much. We were there for our 10 yr anniversary trip to London and just came every night to sleep. The bed itself was very comfortable. The room size is small compared to other US hotels, but its ok for Europe standards. Location is great as you just walk 3 minutes from Kensington High Street Station. We used tube from Heathrow back and fort with no problem just with a med size bag. The area may be a little expensive for restaurants but they are nice.
Genuine Hotels.com guest review
3 night trip Apr 13, 2014
Oscar
US
5.0 / 5Outstanding
Terrific hotel. Clean, well appointed room for the price. I'll be back. Only drawback was dicey internet service at times, plus you have to pay extra for it on a daily basis.
Genuine Hotels.com guest review
5 night trip Apr 13, 2014
Tim
US
2.0 / 5Fair
"quick stop but unimpressed"
The women at the front desk were rude. They charged me for breakfast and Internet when they acted like it was included on check in. However, can't beat the location.
Genuine Hotels.com guest review
1 night trip Apr 12, 2014
A Traveler
US
4.0 / 5Excellent
Small room,however ok for a couple of nights. Great location
Genuine Hotels.com guest review
4 night trip Mar 8, 2014
P Wilson
US
5.0 / 5Outstanding
"Very convenient!"
Before I book the hotel, I was reading the reviews of the smallest rooms and I got a little concern but when I got there and I saw how great it was, i was happy. Great service, friendly staff, rooms super clean and confortable beds, and the best thing of all right off the tube station and close to everything! I will definetly book this hotel again
Genuine Hotels.com guest review
2 night trip Mar 1, 2014
Cielo Cortes
US
2.0 / 5Fair
"nice remodeling but horrible maintenance"
Have stayed at the Kensington Close on and off for 15 years. The remodeling is coming along nicely and overall the service was very good. Rooms are small, of course, by American standards but you're located in a great neighborhood. My complaint was the tub drainage, which was backing up and reversing even. Two days of bringing this to the attention of the front desk produced zero change. It was disgusting. Their rating fell from a 4.0 to 1.5 for me.
Genuine Hotels.com guest review
4 night business trip Feb 16, 2014
A Traveler
US
3.0 / 5Good
"Great location"
Friendly and helpful staff; comfortable rooms. Some amenities not well thought out, such as no light by which to shave in the bathroom. There was plenty of light -- but all of it behind me (making it difficult to see). Advertised a Sports bar that is no longer there -- a true shame. Cost charged for Wi-Fi was a bit high -- and the speed a bit slow. Overall, I would definitely stay there again.
Genuine Hotels.com guest review
4 night business trip Feb 2, 2014
A Traveler
US
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