Hotel very central for us but was surpised about parking chargers also cost of breakfast. which we didnt have, bathroom in need of decorating and room very small also quite noisy overlooking airport run way have stayed in alot better for less cost.Genuine Expedia guest review
"Not the usual standard of a holiday inn"
Standard rooms are very dated - nt the standard you'd expect from a holiday inn.Genuine Expedia guest review
"Nice hotel with free shuttle to nec"
Lovely welcoming staff, although there was an issue with our room it was quickly resolved and our new room was lovely, Travelling with my son on the free shuttle bus to the lg arena was ideal. The food is slightly overpriced so ate elsewhere, Overall nice stay and would use this hotel again in future :)Genuine Expedia guest review
"Comfortable and convenient"
Two rooms with adjoining door. Brilliant thanksGenuine Hotels.com guest review
"Very poor and expensive"
Short staffed and threadbare. Very expensiveGenuine Hotels.com guest review
"poor standard of rooms"
the room had holes in the carpet the mini bar was empty apart from half drunk bottle of rose i did complain but nothing was done about restocking it prices of drinks in the hotel bar nearly £10 for two beers apart from that pool and steam room spa very clean and nice excellent shuttle bus service to train station and back staff friendly enoughGenuine Hotels.com guest review
The hotel itself is ok. Rooms are clean but minimal. What lets it down are the eating options: the bar or the restaurant. The prices for the meals are outrageous for what is a 'good' quality meal at best. Service in the bar was ok but slow. The restaurant service on the other hand was terrible. Rude staff, pushing you to order and taking too long to […] prepare the tables in an empty restaurant. Based on this alone, we won't be returning here. Read moreGenuine Hotels.com guest review
"Business at NEC"
Shuttle bus essential, description of being "Airport" a bit misleading.Genuine Expedia guest review
"Over Night before Flight"
Thought that the receptionist was a little hard to understand and didnt explain the carparking very well at all. , but the bar staff were amazing and got us a Creme Brulee late at night - Lush!!! In relation to the airport its pretty rubbish the taxi back cost us £11.25 for a mile and 1/2 journey! But on the way to the airport the shuttle bus from the […] hotel was good except there was no explanation to how to get back from the airport and then we had a mix up with the parking that wasnt sorted..... The hotel was comfy though and the swimming pool was really worth a dip... Read moreGenuine Hotels.com guest review
"Accessible location to motorway. Comfy.."
The rooms on one side of the hotel have been re-furbished and much more comfortable, cleaner and quieter than the rooms on other side of hotel. There are overnight parking charges which are reduced for guests.Genuine Hotels.com guest review
"Wont recommend any one"
I won't recommend this hotel it should be two star,very dirty hotel service was very poorGenuine Hotels.com guest review
Nice.. :)Genuine Hotels.com guest review
"a bit dated"
Clean, comfortable, a decent gym and nice breakfast. However lack of WiFi and beware of car parking charge of £8.50.Genuine Hotels.com guest review
Hotel was lovely, enjoyed the stay but there was a shortage of staff at reception which made checkin a bit longer.but overall great serviceGenuine Hotels.com guest review
"generally a great stay"
hotel is good and very easy to find and it is close to the airport. the gym is pretty basic and the pool is just really for kids but it is still a great facility. the staff are exceptionally friendly but if i was to be really picky then i would say that the hotel lets itself down with the little things. the food was delicious and the breakfast had a […] great spread and catered for your every need. my bed was exceptionally comfy but the air conditioning was broken and the hotel was kept at a really high temperture but due to the location of the hotel there was a lot of noise from outside the hotel, so never really had a great night sleep but i think that was due to the location of the room. but apart from that i would recommend the hotel and would gladly stay there again. Read moreGenuine Hotels.com guest review
beds very uncomfortable soft and need replacing , stayed at hotel 3 years ago and found hotel looking very tired .Genuine Expedia guest review
"Overpriced Second Rate"
IHG platinum card holder. Hated every minute in this overpriced hotel. Food portions small and costly. Beer expensive. Had 3 pints not one was properly full. Staff mostly ignorant. Typical old school captive audience airport hotel. Don't bother it just not worth it.Genuine Hotels.com guest review
Good value for money if you have an early flight to catch. Great location and is what you would expect from holiday inn.Genuine Expedia guest review
"Holiday Inn - Best Value for money"
Holiday Inn - Best Value for money Enjoyed it.They have all the facilities one require for a short or long stay.My wife and kids were pleased.Genuine Hotels.com guest review
"ideally situated hotel for concerts"
enjoyed the stay, good shuttle bus to our concert venue really helped our stay. room was fine but tv was out of the ark and tv reception wasn't great, hotel could do with upgrading the tv.Genuine Expedia guest review
"Night before an NEC event"
Stay near before a major event at the N.E.C, the hotel was very busy and a bit noisy but we did get a good night sleep. As this is an airport hotel you can here the planes in the distance. breakfast was included in are stay which was very good. all in all a good stayGenuine Hotels.com guest review
"Take A Break & Stay At A Holiday Inn"
What a great hotel; break up your travel plans and relax at a Holiday Inn - Very spacious reception/bar; Very comfortable rooms; Great leisure facilities-not amazing but enough for a workout/swim and to top it all off start your day with a fantastic choice for breakfast. The hotel that hits the spot !!!Genuine Hotels.com guest review
"Ok hotel with bad timing..."
Fire alarm was set off. A deafening experience especially for someone with already damaged hearing. No explanation and no compensation. Dinner was very overpriced compared to the quality. Room was nice though the bathroom felt small. Wifi was on repair.... We ordered taxi to the airport and asked the reception to ask for an estate because of the large […] baggage we had, they got us a small taxi that could not take the baggage. We had to wait for another bigger taxi. We were booked in for the shuttle, but did not get any notice about it, while waiting for it in the breakfast restaurant. Spa closed. Read moreGenuine Expedia guest review
Helpful staff. Dealt with problems smoothly. Complimentary shuttle bus very accommodating :)Genuine Expedia guest review
"Great for a night stop"
Having been forced by bad weather to book a overnight hotel before my flight I choose the holiday inn for its convenient location. Upon arrival the car park was pretty busy and the heavy snow meant others must have had the same decision as me. The reception staff were very courteous and friendly and check in was nice and prompt, I enquries about room […] service and was told it was 24 hours but nothing more. My room was very nice, with a sumptuously soft bed and all very clean and tidy. I ordered room service which was prompt but was disappointed with the cheese and pickle sandwich and a small handful at £9.99 oh and the sneaky £3 tray charge! Asked for an early morning wake up call which did come through, so checked out at 5am but dispite this time staff were still nice and friendly but it did annoy me that there was an £8.50 car parking charge for the night! Overall for what I needed it was great mainly because of its location, however I felt that they were more interested in making money at every opportunity! Read moreGenuine Hotels.com guest review
"Close to the airport"
No lifts to all levels, very difficult when you have a large suitcaseGenuine Hotels.com guest review
"perfect for a overnight stay"
good location, onsite parking and rooms. great buffet breakfast. Some issue with background noise from extract fan from room above through the night in another room which family stayed at, however ours was peacefull.Genuine Hotels.com guest review
"Poor quality staff and rooms"
The room was tiny when we got there the room was freezing when i alerted reception she was like it cant be that cold you must have not checked it properly and had to ask for a heater. The mattresses was so old you justed sink in. But anyway in the morning went to have a shower only to find that the body wash had finished in they and at that point it […] was way too late as I was wet to even bother. So when we went to check out she told me gave me the final bill so I said what final bill she said the room bill so I stated that I had purchases via Expedia and it was paid at time of booking but didn't beliver me. Overall staff need training not what I expected for holiday inn may have to chose other brand of hotel. Read moreGenuine Expedia guest review
We had a one night stay here when seeing X Factor Live at the LG Arena. Perfect location and they offer a 24 hour shuttle bus to and from the Arena and if not available they would have paid for a cab for us. The only real negative was that the hot chocolate was expensive at £3.50 but we still chose to buy it! Apart from that cost effective, clean, friendly […] and convenient! Read moreGenuine Hotels.com guest review
"Friendly, but needs a makeover!"
Helpful staff, hotel needs a makeover. Carpets shredding at the edges, decor needs re-newing.Genuine Expedia guest review
The hotel was exactly as described and very comfortable.Genuine Hotels.com guest review
Very friendly and good serviceGenuine Hotels.com guest review
"Good Airport Hotel"
They charge for parking - which is annoying. Free Wi-Fi in bar lounge. Excellent internet on LAN connection in room. Good bar - but expensive. Not too far from some cracking restaurants. My bedroom window insulation was shot - so loads of road noise / cold air coming in - was moved and upgraded.Genuine Hotels.com guest review
"Conveniently Located Hotel to Airport and Motorway"
Reasonable size bedrooms. Excellent bathrooms. Nice bar - but slightly expensive food and Room Service. Fantastic leisure facilities. Very good value breakfast buffet. Some of the foreign staff are difficult to communicate with - leading to a reduction in service. Expensive internet but very fast in your room. There is complementary Wi-Fi in the bar […] lounge. I always find paying for car parking in a hotel very annoying - but seems to be the modern trend. The hotel is near to the original terminal and control tower and an eyesore of various cargo facilities. The new ATC looks pretty impressive. Nothing in decent walking distance - various facilities within 2 miles. Read moreGenuine Hotels.com guest review
"Great for a night at the NEC"
Had tickets for a concert at the NEC. This was a low cost option to stay overnight and with the shuttle bus that takes you to the NEC it is perfect.Genuine Hotels.com guest review
It was ok not the bestGenuine Hotels.com guest review
Food yuk and expensive. Room freezingGenuine Hotels.com guest review
The additional charge of GBP 15 per day for internet service is exorbitant. Otherwise the service was good.Genuine Hotels.com guest review
When i arrived at 1800 on saturday there was a very long q at check in but the q soon went down . My room was on a lower floor and looked very nice , but on a closer look i found human hair on top of the bed checked under the covers and looked fine. The bathroom has a few broken tiles on the floor and grouting around the bath needs to be cleaned. I […] have stayed at other holiday inns and they been a lot better than this one Read moreGenuine Expedia guest review
"Horrific hotel. Smelly, damp. Unhelpful staff."
Staying at this hotel was the worst hotel experience I have had. A 20 minute wait in the queue at reception while 1 girl dealt with other guests checking in and another staff member also stood there not assisting, I was told that they could not fulfil my request for a twin room. I was not offered any alternative and my brother now had to sleep on the […] floor. I expressed my disappointment that the hotel did not contact me in advance to tell me this. I was allocated a room down a stairs from the reception. As I was descending into this dungeon like area (very old building) I was smacked in the face by a smell of sewerage and dampness. Hall & room freezing, decor dated, plug-in heater in room with 1 of its 3 wheels missing, large stain on chair in front of desk and chair and carpet felt damp. The smell of dampness etc was overwhelming. I went back to reception to complain. The receptionist did not respond verbally to my complaint, she looked at me, started tapping on her computer, and offered me another room, no apology - 2nd floor, slightly warmer, not as smelly, decor dated, very small. I requested extra bedding for my brother for the floor, this was provided. (Although I checked online & there were plenty of rooms in the hotel available to book, it was now around 9:30pm & I thought the least the hotel could have done was offered an additional room since they could not provide what I had requested when I booked.) Had to pay £7 for parking when leaving next morning. Read moreGenuine Expedia guest review
"Good leisure facilities / beds poor"
Pool etc is great and what to expect from a 4* hotel. Shame the room wasn't 4*! Bed was small - I'm 5ft 7in and my feet dangled off the double bed! It was also notably an old old bed due to how bouncy it was. Room was freezing and were provided with a small portable radiator. TV has all of 7 channels and is an old style TV. Bathroom was just up to standard […] with cleanliness. I've stayed in holiday inn before in Ireland, USA but this one at Birmingham Airport was the worst of all them stays. Read moreGenuine Hotels.com guest review
"Great hotel to access NEC"
We stayed here for buisness as we were exhibiting at the NEC. The hotel is loveley could do with wifi in the rooms but it is avaialble in the lobby. Staff were friendly but some times there didnt seem to be enough especially in the restaurant on an evenin.Overall good and we will be staying again.Genuine Hotels.com guest review
"Damp then sauna"
We were first put in the lower ground floor, mushroom rooms, I call them that as they were a place you'd only grow mushrooms & not want to sleep, dark, very damp and foisty. We arranged a move (I reckon they were expecting a complaint). Next we were on floor 1. This was still in the old block and although did not smell, or have damp creeping in our […] lungs, we soon found that it was very warm and the windows did not open. In fact, there was evidence of an old doorway that had been sealed up by way of a uPVC solid door shape. (may have been a fire escape or balcony at one point). We did put the air-con on but it just re-circulated the warmish air, with a loud noise. At this time of night we couldn't be bothered to move rooms again so just pretended we were stopping in a cheap apartment in Greece to get some of the holiday vibe. We we're stopping as part of a working trip, so work the next day was a drag! On a positive, the breakfast was great, and the new block, which we passed through, did seem very nice. Almost forgot; car parking is extra but we weren't informed at booking, so turned up, parked and we're told another £££ for parking. If we had known in advance we could have looked elsewhere with parking included. Summary; Check what rooms you are in when booking, don't accept lower ground floor or rooms with no opening windows. We had the parking fee waived. Read moreGenuine Hotels.com guest review
"Not too bad!"
Good value for money. Very convenient location for the NEC and airport. Breakfast very good. Shame about having to pay for the parking though!Genuine Expedia guest review
"Handy place to stay"
I had a nice stay the room was nice and bed was comfy but the breakfast was good but not worth £15Genuine Hotels.com guest review
Room was OK although smelling a little musty bed was terrible. TV had only a few channels and were very old, wifi at £15 a night is a jokeGenuine Expedia guest review
I was surprised to find this hotel in such a great state of repair. The room was modernised, with flat TV, neutral decor and all new bathroom. It was spotless and comfy. The added bonus is a swimming pool. Breakfast was plentiful and varied. A very enjoyable stay.Genuine Hotels.com guest review
"car park fees"
was very disappointed at having to pay £7.50 to park in hotel car park for our one night stay these things should be free to residents.we were only there for 13 hrsGenuine Expedia guest review
"Cramped, back breaking beds"
The double bed was too small for a normal sized couple and the mattress was too soft. The CRT television was faulty and did not even have Freeview channels. Parking was an unexpected extra at £7.50 per day.Genuine Hotels.com guest review
"Quick sop over"
This is a genrally good quality Holiday Inn portraying the expected brand features. The stay was let down by some poor attention to detail which could be addressed by the management team - in particular (a) only just after the pool and gym opened fr the day both of the shower body/hair wash bottles were empty, and (b) breakfast restaurant service was […] somewhat slow in anticipating customer needs/making good friendly eye contact, and most of the items on the buffet were at best luke warm This would not completely put me off wanting to stay again - but is something which could be readily addressed Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )