It was ok not the bestGenuine Hotels.com guest review
Food yuk and expensive. Room freezingGenuine Hotels.com guest review
The additional charge of GBP 15 per day for internet service is exorbitant. Otherwise the service was good.Genuine Hotels.com guest review
When i arrived at 1800 on saturday there was a very long q at check in but the q soon went down . My room was on a lower floor and looked very nice , but on a closer look i found human hair on top of the bed checked under the covers and looked fine. The bathroom has a few broken tiles on the floor and grouting around the bath needs to be cleaned. I […] have stayed at other holiday inns and they been a lot better than this one Read moreGenuine Expedia guest review
"Horrific hotel. Smelly, damp. Unhelpful staff."
Staying at this hotel was the worst hotel experience I have had. A 20 minute wait in the queue at reception while 1 girl dealt with other guests checking in and another staff member also stood there not assisting, I was told that they could not fulfil my request for a twin room. I was not offered any alternative and my brother now had to sleep on the […] floor. I expressed my disappointment that the hotel did not contact me in advance to tell me this. I was allocated a room down a stairs from the reception. As I was descending into this dungeon like area (very old building) I was smacked in the face by a smell of sewerage and dampness. Hall & room freezing, decor dated, plug-in heater in room with 1 of its 3 wheels missing, large stain on chair in front of desk and chair and carpet felt damp. The smell of dampness etc was overwhelming. I went back to reception to complain. The receptionist did not respond verbally to my complaint, she looked at me, started tapping on her computer, and offered me another room, no apology - 2nd floor, slightly warmer, not as smelly, decor dated, very small. I requested extra bedding for my brother for the floor, this was provided. (Although I checked online & there were plenty of rooms in the hotel available to book, it was now around 9:30pm & I thought the least the hotel could have done was offered an additional room since they could not provide what I had requested when I booked.) Had to pay £7 for parking when leaving next morning. Read moreGenuine Expedia guest review
"Good leisure facilities / beds poor"
Pool etc is great and what to expect from a 4* hotel. Shame the room wasn't 4*! Bed was small - I'm 5ft 7in and my feet dangled off the double bed! It was also notably an old old bed due to how bouncy it was. Room was freezing and were provided with a small portable radiator. TV has all of 7 channels and is an old style TV. Bathroom was just up to standard […] with cleanliness. I've stayed in holiday inn before in Ireland, USA but this one at Birmingham Airport was the worst of all them stays. Read moreGenuine Hotels.com guest review
"Great hotel to access NEC"
We stayed here for buisness as we were exhibiting at the NEC. The hotel is loveley could do with wifi in the rooms but it is avaialble in the lobby. Staff were friendly but some times there didnt seem to be enough especially in the restaurant on an evenin.Overall good and we will be staying again.Genuine Hotels.com guest review
"Damp then sauna"
We were first put in the lower ground floor, mushroom rooms, I call them that as they were a place you'd only grow mushrooms & not want to sleep, dark, very damp and foisty. We arranged a move (I reckon they were expecting a complaint). Next we were on floor 1. This was still in the old block and although did not smell, or have damp creeping in our […] lungs, we soon found that it was very warm and the windows did not open. In fact, there was evidence of an old doorway that had been sealed up by way of a uPVC solid door shape. (may have been a fire escape or balcony at one point). We did put the air-con on but it just re-circulated the warmish air, with a loud noise. At this time of night we couldn't be bothered to move rooms again so just pretended we were stopping in a cheap apartment in Greece to get some of the holiday vibe. We we're stopping as part of a working trip, so work the next day was a drag! On a positive, the breakfast was great, and the new block, which we passed through, did seem very nice. Almost forgot; car parking is extra but we weren't informed at booking, so turned up, parked and we're told another £££ for parking. If we had known in advance we could have looked elsewhere with parking included. Summary; Check what rooms you are in when booking, don't accept lower ground floor or rooms with no opening windows. We had the parking fee waived. Read moreGenuine Hotels.com guest review
"Not too bad!"
Good value for money. Very convenient location for the NEC and airport. Breakfast very good. Shame about having to pay for the parking though!Genuine Expedia guest review
"Handy place to stay"
I had a nice stay the room was nice and bed was comfy but the breakfast was good but not worth £15Genuine Hotels.com guest review
Room was OK although smelling a little musty bed was terrible. TV had only a few channels and were very old, wifi at £15 a night is a jokeGenuine Expedia guest review
I was surprised to find this hotel in such a great state of repair. The room was modernised, with flat TV, neutral decor and all new bathroom. It was spotless and comfy. The added bonus is a swimming pool. Breakfast was plentiful and varied. A very enjoyable stay.Genuine Hotels.com guest review
"car park fees"
was very disappointed at having to pay £7.50 to park in hotel car park for our one night stay these things should be free to residents.we were only there for 13 hrsGenuine Expedia guest review
"Cramped, back breaking beds"
The double bed was too small for a normal sized couple and the mattress was too soft. The CRT television was faulty and did not even have Freeview channels. Parking was an unexpected extra at £7.50 per day.Genuine Hotels.com guest review
"Quick sop over"
This is a genrally good quality Holiday Inn portraying the expected brand features. The stay was let down by some poor attention to detail which could be addressed by the management team - in particular (a) only just after the pool and gym opened fr the day both of the shower body/hair wash bottles were empty, and (b) breakfast restaurant service was […] somewhat slow in anticipating customer needs/making good friendly eye contact, and most of the items on the buffet were at best luke warm This would not completely put me off wanting to stay again - but is something which could be readily addressed Read moreGenuine Expedia guest review
Perfect. I was particularly pleased with the wonderful breakfast Chef and his cheerful smile - kept me going all morning. Kind regards, L MartinGenuine Hotels.com guest review
"we man on tour"
hotel really nice, wasnt to please about steam room not working as it really helps me after a night on the vodka LOLGenuine Hotels.com guest review
"Dissapointing not up to expectation."
Even though we had booked a double we had expected there to be a settee for a child to sleep. As they knew a child of 4 was in the Party. So I slept on the floor. The Pool was fabulous I have to say Grandaughter spent a good hour in there and tried the zacuzzi for the first time. Evening meal dissapointing again sadly Gammon overcooked no veg with Sausages […] and only 4 Nuggets for the childs meal. Bar drinks very very expensive & dont ask about the Mini Bar in Room £2.95 fo 50cl water the same for 33cl 7up Pepsi Orange Juice £6.95 for 5cl Whiskey/Cognac/Gin/Vodka/Rum have heard of making a profit but not that much. No ATM. Breakfast was about the only thing that was good about the place with plenty of Choice and a very attentive waitress who was the first person who actually paid us any attention . Even talking to the Granddaughter Cheff even offered seconds if wanted. Twice we asked for a toothbrush as we forgot Granddaughters never arrived. The inside of the Hotel was ok but outside very dated and dirty the grounds where unkept. Had to go to Travel Lodge to use ATM so had a better view of outside. Would recommend Hotel but not evening meal or Bars. Air con not up to much swealtered all night. Even though it was on full. Read moreGenuine Expedia guest review
I needed a convenient place to stay near to my relatives and this hotel was perfect in location and I would also use it for an airport stay if I needed one as well as they have a shuttle and it is only 5 minutes away. I have stayed here twice and would definately stay again. I would not consider it to be a luxury hotel but it covered everything I needed. […] Room was very clean and serviced well daily.Bed was really comfortable. Basic TV(not flat screen) but that didnt bother me. Kettle, tea coffee and mini bar. Plus inroom dining as needed. I got a great rate with a nice breakfast buffet included. There is a comfortable bar area and large TV to watch so plenty of options. Also decent gymn/pool and hottub.I must say it does have the feel of a luxury hotel and I thought a bargain:) Read moreGenuine Hotels.com guest review
Handy for the airport and a good price. Drinks very expensive.Genuine Hotels.com guest review
"Value for money"
Public areas of hotel were modern but room was tired. Quality of food and service at breakfast were very good. Staff were friendly and professional, including cleaning staff. A free taxi service replaced the shuttle bus from the airport but you need to phone the hotel for this to be arranged. Room rate was very good value for money.Genuine Expedia guest review
"booked this hotel and conference facilities"
Very good - comfortable room all amenities, close to the airport, but not too noisy and easy access and parking. Good breakfast but Lunch food quality and choice was not very good. Convenient for conference facilities. Tea and coffee available all day. Plentiful supply of water, friendly staff and good serviceGenuine Hotels.com guest review
Great stay - hotel with pool before going off to Drayton Manor (Thomas Land!). Pool was great, breakfast excellent. As close to airport thought might be troubled by noise but no. Only surprise was overnight parking cost of £7.50 but that was fine.Genuine Hotels.com guest review
The stay was fine but the expense of food, drinks and use of internet was outrageos.Genuine Hotels.com guest review
"Close to Birmingham Airport"
Excellent!Genuine Hotels.com guest review
greatGenuine Hotels.com guest review
Having stayed with the Holiday Inn in Slough 6 weeks ago, I could not believe the difference! Long queue at check in, rooms on different floors, despite a phone call the day before to ask for them together (this was sorted out on arrival). Beds that dipped in the middle, air conditioning unit that only blew hot air and to top it all off a freezing cold […] breakfast. However, rooms were clean, staff were friendly, and the pool was great. Read moreGenuine Hotels.com guest review
great good hotelGenuine Hotels.com guest review
"Holiday Inn Express by another name"
Pretty reasonable budget airport accomodation. Location a bit cut-off for any other stay. Right by very busy trunk road interchange and my rearward-facing rooom near to runway. Don't open the window. Air conditioning fine but sounds like Hurricane Katrina. Food acceptable.Genuine Expedia guest review
"LG Arena Gig Visit"
Great hotel; very clean and modern and room very comfortable. Offered a shuttle service to the LG Arena which was very handy also a return service. Very happy overall but found the drinks a bit pricey. Breakfast was actually amazing and well worth it! Would return to this hotel in the future.Genuine Hotels.com guest review
My 2 sisters and myself stayed 1 night in the hotel. We had tickets for the Food and Garden Show in the NEC. The Hotel location was great and the best amenity for us was the Shuttle Bus back and forth to the Airport - it couldn't have been easier. The staff were very friendly and helpful. We would certainly recommend the hotel to others.Genuine Hotels.com guest review
"Weekend at the NEC"
On arrival we were allocated a room in the older part of the hotel. After walking down a shabby corridor we arrived at a room which smelt of damp and with bed sheets that felt damp. Having stayed at the hotel before in a very nice and modern room we were highly disappointed. After speaking to reception, who were very pleasant and helpful, we were moved […] to the modern part of the hotel to a room which was very clean. The rating is for the second room offered. The first room was not acceptable at all but the staff resolved this issue very quickly and efficiently. We were using the hotel to visit the NEC for the weekend. It was very handy to have the complimentary shuttle bus to get to and from the NEC. Read moreGenuine Expedia guest review
"Ideal for trip to NEC"
The hotel is ideal for NEC and Airport. The service of Reception staff was really good, the air con did not work in the first two rooms we were given, and so they were very helpful in moving us to a recently refurbished room and apologised. I liked the atmosphere in the hotel, very busy but friendly.Genuine Hotels.com guest review
"Pre and post holiday stay"
I booked two rooms, for two occasions - at the start of our holiday, and at the end. The first stay was fine - rooms were adjoining, all the little extras like toiletries were included, and the rooms on the ground level were very comfortable. The second stay could not have been more different. Rooms on the third floor, set far apart from each other […] in a different corridor. The rooms were shabby, no little extras this time. We had paid more to include breakfast, but we expected the same room quality. I addressed this with receptionist, to be told that these rooms were allocated several days earlier - in spite of the fact I had booked weeks ago! What happened? Read moreGenuine Hotels.com guest review
It was all good.. Apart from one exception being the housekeeping staff talking extremley loud outside our room at 8am shouting downt the corridor to one another about their personal life!Genuine Hotels.com guest review
"Nice place, terrible location"
Horrible location and inconvenient to passengersGenuine Hotels.com guest review
Breakfast was excellent, choice of breakfast was far in excess of what would be expected.Genuine Hotels.com guest review
staff friendly and helpful.room comfortable. very convenient location for NEC concert with free shuttle bus provided to and from the concertGenuine Hotels.com guest review
We stayed for 2 nights in June and had a wonderful stay,the hotel was clean with extremely comfortable beds,food availble was good quality at reasonable prices. Staff were pleasant and eager to please.would definitely recommend and stay again.Genuine Expedia guest review
Very nice hotel, excellent staff and good service.The pool was a great plus! Only disadvantages was the charge for the car park, I'd rather have that covered within the room price, and no amenities in walking distance, we had to go by car for a restaurant.Genuine Hotels.com guest review
"Great base for family days out"
We chose the hotel for its location for days out to Black Country living Park and Cadburys and used it as a B&B. It is immediately next to the airport, so 20 mins drive from Birmingham city centre. Staff were really friendly and helpful. Room was spotless, as was the rest of the hotel. Children thoroughly enjoyed the swimming pool and teenage daughter […] loved the gym. We stayed in a superior queen bed room and this gave us a large double and a sofa bed for the children with decent room to walk between. For a weekend break, it more than suited our purposes and we'd look to use Holiday In again in another city. Rates were extremely reasonable. Read moreGenuine Hotels.com guest review
"Loved the rooms"
Hi, i loved the new rooms, really good standard & very clean. Food service slow at night time, to many bar & management staff hanging around & not giving support to the waiters. Management more interested iin the foodball match on that night.Shuttle service to airport & NEC is an excellent serviceGenuine Hotels.com guest review
Our stay was quick but fine. The duvets on the twin beds were too short for my husband. The only other things I noticed is that room cleaners don't do corners...a glitch for me. Staff was very efficient and pleasant. Not sure about the blaring music outside the front door at 6 in the morning!?Genuine Hotels.com guest review
"Very good experience - will come back"
The best thing about the hotel is its staff. Leisure center facilities are also very good. The food menu is bit limited and average but good for 1-2 day stay. Very good value for families.Genuine Expedia guest review
"Holiday Inn Birmingham"
Very impressedd with the hotel. Good friendly staff, excellent rooms, gym and swimming pool good. Only critism would be the food - too expensive for what you getGenuine Hotels.com guest review
"Awful hotel with misleading description"
-The 'complimentary' parking is at a surcharge of £12.00, should be made clear in the description -Was not given any information at check-in regarding breakfast nor the above parking fee -Eventual breakfast information was inaccurate -TV in the room didn't work -Shower in the room varied from very hot to cold -woke up at 4am by a noise from the ventilation […] system, no assistance provided from the reception, no other choice but to have an early morning -after checkout it took the hotel 2 hours, and 2 telephone calls to confirm whether my forgotten phone charger could be collected Would not recommend this hotel to anyone, very unhappy with my overnight stay Read moreGenuine Hotels.com guest review
"Great for visiting the NEC"
Really nice hotel, just a few minutes from the NEC. Meals pricey but other places to eat a short drive away.Genuine Hotels.com guest review
"Functional rather than funky"
Well situated for going to events at NEC. Excellent shuttle service to and from the airport, international station and the National Exhibition Centre. Fairly basic decor, but functional. A good place if convenience is the main consideration.Genuine Expedia guest review
"Holiday Inn Birmingham Airport"
Negatives: - 1. Corridor and bedroom door could have done with decorating 2. 2 of the lightbulbs needed replacing Positives - 1. Great location 2. Restaurant and food were excellent 3. Pleasant and helpful staff 4. Price we paid via Hotels.com If deal was available at same price in future we would definitely use hotel againGenuine Hotels.com guest review
"Holiday inn Birmingham Airport"
hotel was great, some staff were a bit off, but overall the hotel was good.100% wouild stay there again.Genuine Hotels.com guest review
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