"Good location close to the beach"
The location is great but the rooms too small, the bathroom stink terrible all the time. There was a bad smell in the room and carpet.Genuine Expedia guest review
"Nice hotel but a little out dated."
Hotel needs some updated. Valet is pricey room 30 needs a new bed.Genuine Expedia guest review
"Great vacation getaway"
Hotel room was great, very roomy. Close yo the Zoo, Waikiki Beach, Waikiki Shell and many eateries within walking distance. Great view if Diamond head from our room. Only downside we had was hardly opened our curtains because other hotels on either side can see right in our room , and the parking fees suck at $25 a day. These hotels really should make […] pArking no more than $10 a day for guests. The parking itself is really discouraging many of us local Kamaaina from taking staycations here. I'm all for supporting our local economy, but they need to support us too. Read moreGenuine Hotels.com guest review
We definitely enjoyed our stay at Queen Kapiolani. It was close to everything we wanted to see and had all the amenities we needed. I will warn you though the wifi is super slow, vale parking is expensive, and the conditioner wasn't that great (I appreciate my hair feeling really clean after the beach). Other than that, no complaints!Genuine Hotels.com guest review
"Friendly Staff & convenient Location"
We needed a centrally located hotel because we combined a family vacation with taking our daughter to college @ UH Manoa. The friendly staff @ the hotel made up for some deficits in amenities (small pool, messy deck area, small bathrooms & complicated room A/C). Our Diamondhead view included the ocean as well. Our room was very quiet-never heard any […] other guests or TV/bathroom noise.Within walking distance of beach & stores. Valet parking was pricey @ $25/day but we never had to wait long for our car. Really liked our room because we could hear the animals across the street @ the Honolulu Zoo (birds & primates) in the morning from the balcony seating. We would stay here again! Read moreGenuine Hotels.com guest review
A nice place to stay for vacation, beach 1 block away, abc stores, cafes close by, rental car parking fee way to high so we parked at another hotel's garage 2 blocks away. Beach toys and event staff are very nice. We would stay there again.Genuine Hotels.com guest review
Ice machines were broken. Bathroom in lobby smelled like sewage. Wonderful valet staff. Loved the surf shop guy. Wonderful location.Genuine Hotels.com guest review
"HIGH PRICE FOR SMALL ROOM"
My room was tiny and I paid $150 plus $25 for parking. The room was smaller than a 10x10.Genuine Hotels.com guest review
Great location, friendly staff, and excellent hotel all aroundGenuine Hotels.com guest review
"Close to zoo and quiet and beach."
Lovely place but shower pressure is really horrible.Genuine Expedia guest review
"No A/C & very loud, mom & 2 yr old didn't sleep"
This hotel seemed great until we realized that the windows don't fully shut and there was no air conditioning. It was so uncomfortably hot in our room that even with the windows fully open, it wasn't cool enough for our family to sleep. The location seemed great until we heard the noise from the neighborhood in our room. It was so loud that even if […] we were able to get over the heat, the sound would keep us awake. The service was excellent. The bellmen in particular are fantastic. The front desk upon check in was ridiculously slow - only 3 people in line and we waited about 25 minutes with a newborn and a 2 yr old.. The bellman waited for us with our massive amount of luggage near the elevator the whole time since we didn't know what room he could bring it to. If this hotel upgraded to central A/C and replaced their windows with sound proof ones, this would be a great hotel. As it is, I would not recommend anyone to stay here. Being able to sleep is really the number one requirement of a hotel room. We might have had better luck sleeping on the beach. Read moreGenuine Hotels.com guest review
The a/c on the ground was blowing in my face all niteGenuine Expedia guest review
"Would definitely come back to this hotel"
Everything was clean and neat. Lobby is beautiful and open, with many services such as rental gear, chocolate, tours, etc. Staff are very attentive and helpful. Only 2 blocks from the beach. Many close shops and cafés/restaurants with good, healthy food.Genuine Hotels.com guest review
"Great location and excellent service"
The room I had was a bit smallish and an older hotel, but overall they made up for that with their service, friendliness, and the location was great. Directly across the street from the Honolulu Zoo, and a breathtaking view of Diamond head from the Pool and Bar balcony. All of the Staff were very friendly and the place felt very homey in very short […] time. A great value for the money. Their "TALK STORY" presentation in the lobby several days in the week was really nice, with an indepth discussion and presentation of the Island culture, history and very cool story of Queen Kapiolani herself and her place in Hawaiian history. It prompted us to then take a visit to Iolani Palace for even more details of the history of Hawaii and it's royalty and cultural history. Great stuff. We rode there from the hotel on rented Bicycles we got on the first floor at our hotel. Nice way to take in the area and stop by a great brewery called Honolulu Beerworks on the way back for lunch. all in all a really great time. Mahalo Nui Loa to all at the Queen Kapiolani Hotel. We will be back. Read moreGenuine Hotels.com guest review
Great hotel, great price, great location!! Would definitely recommend! However not luxurious if that is what you are looking for. We spent most of our time out and about. We took our teenagers so perfect for them! The only negative was when we went to book a tour at the travel agent/place down in the lobby. The lady did not want to help us. We felt […] that they catered to the Japanese which .we were not Read moreGenuine Hotels.com guest review
"Close to the beach/close to shopping"
Easy walk to the beach. Good views from the balcony. Great ocean view from the room. Good location away from the busy Waikiki but easy walking access if you want to go there. Hotel could use some updating, but the room is clean and ok for visiting purposes. All staff were exceptionally nice and friendly. The valet people were very personable and beat […] any of the higher priced hotels. Kudos to Bailey and Jarrett. Gave great directions when I got lost to attend events. Enjoyed the stay would consider this hotel again. Would recommend getting a junior suite or room with a kitchen. Rooms did not have microwaves. Overall the visit was nice.. would do it again. Read moreGenuine Expedia guest review
It's right where the main streets are and easy to get to off the freeway! But I had a corner room and it was pretty crammed but other than that I had a nice stay at the queen kapiolani. I would come back!Genuine Expedia guest review
goodGenuine Hotels.com guest review
"Perfect for beach access"
The picture of the pool shows umbrellas... no umbrellas. The pool was small, but there was shade and access to bar and restaurant. The zoo is right across the street and there were plenty of places to eat near the hotel. The beach is just up a block, but if you head left, you will find a better beach setting with grass and shade. Nice location.Genuine Hotels.com guest review
"Great Hotel and Location"
My stay at this hotel was really nice. Very convenient to everything. The staff were really nice and attentative to my needs and wants. Had a great view from my room of Diamond Head Crater, the city and the beach. Definiely would stay here again given opportunity.Genuine Hotels.com guest review
Spent three nights before a cruise. Not on the beach but great value for the location. Only two blocks from beach and staff was fantastic.Genuine Hotels.com guest review
Great location. Excellent staff. Walking distance to beach, zoo, Diamond Head, restaurants and more. Very happy. Will book again.Genuine Hotels.com guest review
Stayed for 5 nights. A minute walk to the beach and the zoo. Diamondhead is your view. Awesome happy hour and pool. Friendly staff.Genuine Hotels.com guest review
"Happy and Relaxed"
My wife and I were happy with our stay at the Queen Kapiolani Hotel. It was what we were looking after switching from a less open and airy hotel. We weren't pressured to sit and listen to a sales pitch. We simply checked in and went about our business at our leisure. Great view of Diamond Head and the ocean. The rooms can use some updating, but we'd […] stay again. Read moreGenuine Hotels.com guest review
"Staff very friendly and helpful, BUT..."
The staff was helpful and friendly, especially the car valets. The cleaning staff was also very friendly and capable. The hotel itself needs more maintance upkeep and remodelling. The room was just adequate (although clean) and the bathroom was musty and the bathtub/shower leaked so you had a continually wet carpet in the room on the outside of the […] bathroom. Read moreGenuine Expedia guest review
Rooms are really average. Best price in Waikiki though. Beds bit soft but comfy.Genuine Hotels.com guest review
"Good hotel, wonderful staff."
Very clean, old style, not fancy, basic but comfortable. No attitude by anyone, guests or staff, wonderful staff. Highly recommend.Genuine Expedia guest review
The Queen Kapiolani Hotel is the perfect place for a family vacation. It is laid-back and close to the beach and affordable restaurants. The pool area is a little disappointing and needs upgrading. The staff are very friendly and helpful. Bike rental and tours are in the lobby. For our price range we got excellent value and will stay again.Genuine Expedia guest review
"Nicest Staff we have Ever encounted, !!1"
They have went out of their way to make us feel at home, we have never felt so at ease I am disabled and have a service dog, I have never had a staff make me feel more at home then they do here I will never go anywhere else in Oahu...:)Genuine Expedia guest review
I was satisfied with the service of the staff.Room was clean although it's old and lingering smell..I think it's from the old dirty carpet.No matter how much they vacuum ,the old stink smell is always there.They need to rip it off and freshen up.One more thing was the valet service.We we're out late one night and had to stop our car on the side of the […] road close to the hotel coz we couldn't get in the front where valet guys can see us.My husband has to call them and ask what is going on.They said, there was an event in the hotel that's why full of cars.We don't have a choice and woke up my 9 yrs. old sleeping and carry my 5 yrs. old going up to lobby.That one dissappointed me big time otherwise will stay there again.Kids love the pool though... Read moreGenuine Hotels.com guest review
Great location, near Waikiki beach and shops! Room view on the beach and diamond head!Genuine Expedia guest review
"Extra friendly and personal"
Accomodations as expected for Waikiki area with some above average services. K**** with Valet services is the best!!! He went well above and beyond his duties to be friendly and helpful. Being a Hawaiian myself I really felt the spirit of Aloha with K and the staff. Front desk well above average and very friendly and helpful. We only stayed 3 nights […] there and another 3 nights at a neighboring hotel. Although the neighbor has better facilities and room (more expensive also), the staff was no where near as helpful or friendly as at Queen Kapiolani. Read moreGenuine Hotels.com guest review
"Excellent hotel would stay again!"
Older hotel but very comfortable and clean. Very pleased with the service we received from bell hops and front desk. Rooms were alway made up and freshen lines everyday when we returned from a long day of sight seeing. My one and only negative was the service at the bar. We waited for ever to order once we ordered we received our food and was all most […] finished before evere getting two ice teas. Other than that we would definitely stay here again! Read moreGenuine Expedia guest review
I've been asked to move the car from the parking lot to the valet point, after I asked the valet service - which I believe ridiculous - I'm paying the valet fee, although mandatory, and I need to move the car so that they can easily move the car. I know this hotel is a cheap and has a convenient location but I would be surprised to do things, by myself, […] that hotel is supposed to do. Forget the small and filthy bathroom - location and relatively affordable price explains everything. Read moreGenuine Expedia guest review
"Nice clean hotel close to everything.."
Nice clean hotel with a very helpful and friendly staff close to shopping, restaurants and the beach, the only drawback is the early noise everyday in the morning from that hedeous garbage truck... over all good experience.Genuine Expedia guest review
This hotel is in a great location. Close to shops, the beach, and the zoo. Room was a little small and could be updated a bit. But, overall, we were very pleased with our experience.Genuine Expedia guest review
"Great Location, Noisy Room"
We upgraded to a Diamond Head view room on the 5th floor as we did not want to be on the back side of the hotel. The view was across the pool deck to Diamond Head, with some ocean visible. Good price, clean room, very friendly and helpful staff. The exterior soundproofing was non-existent - you could hear all of the street noise (buses, horns, etc.) […] and people talking loudly (and yelling) until 2 am every night. The main windows looked well sealed but it was almost like they were not there. As a bonus, the hotel had covered a wall of jalousie (louvered) windows on the ocean side of the room with an interior wall panel (used to be ocean view before the hotel next door blocked it) which let in noise as well. Breakfast buffet was $18, ate elsewhere. Might recommend the hotel with warnings, but not sure if I would stay there again . . . Read moreGenuine Expedia guest review
I will never stay anywhere else. They took very good care of us!Genuine Hotels.com guest review
"good value at the edge of Waikiki"
I am born and raised in Honolulu, and the Queen Kapiolani Hotel is perfect hotel if you want something clean, simple, on the edge of Waikiki Beach where the best beaches are. To be honest, the rest of Waikiki Hotels are nice but they are mobbed with lots of tourists. I think Queen Kapiolani Hotel puts you at walking distance to the beach, aquarium, […] Honolulu Zoo, and Kapiolani Park at the base of Diamond Head Crater. This is a good spot for beach, biking, and running. I also like the fact that the Honolulu Zoo (right across the street) has 24hr credit card-enabled parking meters. I did the in-and-out 24/7 valet car service for $24/day which was convenient since parking in Waikiki can be tricky. lastly, Kapahulu Ave is right up the road from the hotel with amazing local eateries like Rainbows Drive In, Ono Hawaiian Foods, Leonard's Bakery, and Sekiya's Japanese Restaurant Read moreGenuine Hotels.com guest review
"Great location, but not 4 Star"
I like the location and chose the hotel because of the location. Supposedly, the hotel just finished major renovation. However, when we checked in, the sliding doors of the closest easily came off the track. More importantly, the AC didn't work. The renovation project obviously did not include new AC units. When I called the front desk, a maintenance […] person showed up and repaired both items. Parking is available ($25/day) but is not operated by the hotel. The valets are friendly, but overall service is average. If the price is right, I would stay here again, only because of the location. Read moreGenuine Hotels.com guest review
"Great Hotel for the price."
I have stayed here many times for 4 day get aways from California. Always satisfied with service and room. The Queen is a great 3 star hotel that meets my expectations.Genuine Hotels.com guest review
"Better than expected!"
The hotel is convenient to the beach, restaurants, and transportation. Altho the swimming pool was in repair, Waikiki Beach was a short walk away. We'd stay here again.Genuine Hotels.com guest review
"just so nice!"
The Queen K is full of history and lovely staff. They have done some major remodeling and upgrading. Our bed was sooooo comfy and the tv and bathroom were brand new. The building itself is very old, but rich with culture. Sadly the pool had been vandalized the night before, but they allowed us to use a neighboring pool for the day. The pool bar at the […] Queen K is a great place to hang out however. You cannot beat the location and view! Read moreGenuine Hotels.com guest review
"Expedia room was not good but an upgrade available"
Reasonable upgrade rates. Staff very accomidating,........,..........,..........,.........Genuine Expedia guest review
The hotel was okay. A bit old and dated but the location was perfect. Except for the moldy smell in the bathroom, it was always clean. For the price, would consider staying here again. Mahalo to the staff!Genuine Hotels.com guest review
"Beach, Zoo, Aquarium and Diamond Head"
If you are looking for a great place to stay for less, then staying at the Queen Kapiolani, should be the choice for you. The room we stayed in had a great view of Diamond head and a partial view of the beach. The room was large clean and comfortable with new large screen TV. The front office staff are very friendly and helpful. Housekeeping kept our […] room clean, they are also very friendly and helpful with information about the area. If you are planning on enjoying planned excursions then the Queen Kapiolani is the hotel. Most excursion companies pick-up and drop-off at the hotel. The hotel even has an excursion company located on the main floor of the building. A second company also has ocean toys for rent, ie body boards, snorkeling equipment, etc. A gift shop is also located on the property with all sorts of items. My wife and I were to busy exploring the area that we did not get a chance to enjoy the pool. While staying at Queen Kapiolani you are within walking distance to the Beach, Zoo, Aquarium and Diamond Head. A bus ride on the #24 bus will take you to Hanauma Bay, one of the best sites for snorkeling within the Hawaiian Islands. We would defiantly stay at Queen Kapiolani again. Read moreGenuine Hotels.com guest review
"Close to the beach"
Close to the beach and clean. I'll stay there againGenuine Expedia guest review
"nice place close to everything"
great hotel very close to all the action of Waikiki Beach. Beautiful viewsGenuine Expedia guest review
Response by Queen Kapiolani Hotel Aloha Valued Guest, Thank you for taking the time to rate your pervious stay with us. We are grateful for your 4 star rating and for sharing your past experience. We are committed in achieving a 5 star rating each and every time a guest stays with us and your positive rating assures us that we are moving in the right direction. Mahalo, Ed Saunders Director of Sales
"You get what you pay for"
Things I did not like: Requesting and paying for a king size bed but getting double beds, being charged $100 upfront without being told when making the reservation (the charge is reimbursed at check-out, I am told), $25 a night parking fee (not too steep, but it felt like another hidden charge), smelly room (like stale smoke), poor upkeep of room (scratched […] paint on doors, very dated furniture and appliances), no fitted sheet on beds. Things I liked: location very near beach and shops and great pool area (awesome Diamond Head view) with friendly bartender. Read moreGenuine Hotels.com guest review
Response by Queen Kapiolani Hotel Aloha Valued Guest, Thank you for taking the time to share your past experience as our guest. We extend our sincere apologies for the condition of the room and not being informative of the additional charges. Queen Kapiolani Hotel is committed in improving the service levels and hotel condition. We are excited for the going improvements around the property that we know will support our mission in providing the best accommodations and service that our guest expect. Your heartfelt comments are greatly appreciated. Mahalo, Ed Saunders Director of Rooms
"Perfect hotel for the price"
My husband daughter and i live on Maui and wanted a weekend getaway, Queen kapiolani Hotel was the perfect spot, we really enjoyed our stay, all the staff was super friendly, made us feel at home, the rooms were nice for it being one of the oldest hotels in waikiki. This place will definitely be our go to spot when we come to Oahu. Just be aware that […] valet parking is $25.00 a day with no choice to self park, which to us was fine, but I can see it being a problem with others. Read moreGenuine Hotels.com guest review
Response by Queen Kapiolani Hotel Aloha Valued Guest, Thank you for taking the time to rate your experience while a guest at the Queen Kapiolani Hotel. Our goal is a 5 star rating and your 5 star rating reminds us that we must continue with our mission in providing our guest with quality accommodations and excellent service in the Spirit of Aloha. I understand your concerns regarding the valet only parking status. We want to ensure our guest who have transportation are accommodated and the experienced and professional valet team provide that assurance. We hope to see you again on your next visit to O'ahu. Mahalo, Ed Saunders Director of Sales
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