All hotels in Windsor, Ontario, Canada
1 room, 2 adults
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4.0 / 5Excellent

Score breakdown (from 162 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.0
  • Comfort
    4.1
  • Condition
    4.0
  • Neighborhood
    3.9
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5.0 / 5Outstanding
"Nice staff and very clean"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I was there we with a few friends to visit the casino. Was a great stay with a friendly staff. I was a little upset wen the hotel manager accused my friend and I of throwing a party upstairs as we are both in our low twenties and were sitting at the bar before leaving for ceasars (understandable). Although I was a little put off by it, it was quickly resolved when I told her my room number and I was on a completely different floor. Otherwise a very pleasant stay.
Genuine Hotels.com guest review
1 night trip with friends Mar 20, 2015
Alex
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We came to Windsor to attend a performance at Caesars Casino and were able to stay at the Holiday Inn & Suites Windsor for about one third of what it would have cost us to stay at the casino hotel, and this was booking a king size bed.
Genuine Expedia guest review
Other trip Feb 3, 2015
A Traveler
US
3.0 / 5Good
"Go somewhere else unless booking directly at hotel"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
Hotel was clean and comfortable. Some staff were rude and arrogant. Apparently, folks who book on Hotels.com are second class to those that book directly with the hotel. We were told that the "kids eat free" at the hotel restaurant was for hotel guests only, not for online booking guests. The restaurant itself was unorganized and lacked the basics like kids menu's (although having a kids eat free". Visiting family from out of town-I brought 9 people in to this restaurant and they were woefully unprepared for us and the service was terrible. Bread brought tho the table was 4 pieces, a little tough to share with 9.
Genuine Hotels.com guest review
4 night family trip Jan 15, 2015
Chad
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Every thing was good, very clean room.. pool was good, staff very friendly and fast
Genuine Expedia guest review
Other trip Jan 19, 2015
Becky
US
3.0 / 5Good
"Fear"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The only problem I have is the heat was raining in high tamp. You can not lower it. High or off
Genuine Expedia guest review
Other trip Jan 19, 2015
A Traveler
US
4.0 / 5Excellent
"Great New Years Eve"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Really liked this hotel compared to many others, first time at a Holiday Inn in Canada though and was very pleased. Front desk receptionist called taxi's for nearly 20 seperate groups and they arrived at a decent time. Restarant/Bar Grill was great too!
Genuine Hotels.com guest review
1 night romance trip Dec 31, 2014
Angela
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Very clean and quiet, big room with very comfy bed..
Genuine Expedia guest review
Other trip Jan 2, 2015
Mike
US
5.0 / 5Outstanding
"Good nights sleep"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
We had a jr. executive room and it was beautiful - and the bed was very comfortable. We really enjoyed our stay.
Genuine Hotels.com guest review
1 night romance trip Nov 21, 2014
Yolonda
US
5.0 / 5Outstanding
"Cose to everything..........."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very Good
Genuine Hotels.com guest review
1 night romance trip Sep 26, 2014
A Traveler
US
5.0 / 5Outstanding
"Visit to Windsor"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Enjoyed the trip - don't miss the park on the riverfront with Detroit skyline view.
Genuine Hotels.com guest review
1 night trip Sep 13, 2014
A Traveler
US
4.0 / 5Excellent
"Good enough hotel with a good restaurant"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Some difficulty with the breakfast voucher at the separate independently owned hotel restaurant, but good overall. Hotel staff lose a point for rude service by initial front desk staff. Male desk attendant decided to argue and give snarky, argumentative answers to my reasonable requests. Manager/supervisor really made up for his shortcoming.
Genuine Expedia guest review
Other trip Sep 10, 2014
dr nick
US
5.0 / 5Outstanding
"Great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
No complaints at all.
Genuine Hotels.com guest review
2 night business trip Aug 29, 2014
A Traveler
US
4.0 / 5Excellent
"close to all"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great Time..Love the pool.
Genuine Hotels.com guest review
2 night trip Aug 20, 2014
catharine moss
US
2.0 / 5Fair
"Met minimum standards."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    2.0
This was an "ok" motel. Things are somewhat dated and in need of upgrades. The bathtub had a crack I'm it that was covered by a piece of plastic. Breakfast was good. Staff were friendly and responded to my need for coffee when the pot was empty. Beds were pretty good.
Genuine Hotels.com guest review
2 night trip Aug 15, 2014
Jon
US
4.0 / 5Excellent
"Better than expected"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Surprisingly nice hotel for a Holiday Inn. No issues or complaints.
Genuine Expedia guest review
Other trip Jul 13, 2014
OnTheMove
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Overall the hotel was very good but you think they could have included breakfast for the $145 a night rate.
Genuine Hotels.com guest review
1 night trip Jun 7, 2014
Robert
US
5.0 / 5Outstanding
"One night in Windsor"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We may have only stayed for one night, but the service was excellent. The two ladies at the front desk when we checked in we're amazing, helped us with directions and recommendations for entertainment. They helped us enjoy a city we have never been too. I would go back and stay again. The service in the restaurant was great, the food was yummy. What more can you ask for when you are away from home......great service, food and a clean warm bed to sleep in.
Genuine Hotels.com guest review
1 night trip May 11, 2014
Mrs B
US
4.0 / 5Excellent
"Good hotel, nice restaurant"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We stopped at the hotel for 1 niht during a long drive to Easter Canada. The rooms are large and clean, the staff is corteous and the restaurant, which we used for breakfast, is very nice.
Genuine Expedia guest review
Other trip Apr 22, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    3.0
I was very unhappy with my stay. I went there to enjoy the Hot Tub, by the Pool. Well it was broke down Friday and Saturday. I have Arthritus very bad and needed the Hot Water Therapy. I couldn't cancel my reservation, to go elsewhere, because the hotel said it was unrefundable. ,My Mother In Law Retired from The Holiday Inn. And I liked to stay at your properties. But since this experience. I don't think I'll be staying there again.
Genuine Hotels.com guest review
1 night trip Mar 28, 2014
Kathy Burdine
US
5.0 / 5Outstanding
"Nice hotel will stay there again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Friendly staff very helpfull and careing clean facility
Genuine Expedia guest review
Other trip Mar 24, 2014
Marg
US
4.0 / 5Excellent
"Nice hotel but weak wi-fi."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice hotel but the wi-fi connection could be better. Also, not a tight lock on the door.
Genuine Expedia guest review
Other trip Feb 27, 2014
Chris
US
4.0 / 5Excellent
"Good location for Windsor"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I have stayed here three years in a row. It would have been nice if the hotel would not have hosted several hockey teams made up of 9 yr olds. Kids in masses seem to think they rule and adults should mind them. Other than that ot is connected to a nice restaurant and bar and jave a pool and a hot tub. The wifi is reliable. It would be nice to have help with luggage.
Genuine Expedia guest review
Other trip Jan 28, 2014
A Traveler
US
3.0 / 5Good
"Good Hotel, but could be Great."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Check in was a pleasant experience. The wifi never worked and that was one reason I chose this hotel. When I made a call to the front desk, my only option was to come down to the lobby with my wireless device-- that was not convenient for me. Room was never cleaned durning our stay, and we made sure the "private" message wasn't displayed on our door. I would stay here again for location alone, but would try another hotel first. Windsor does lack a good hotels to choose from.
Genuine Expedia guest review
Other trip Jan 27, 2014
A Traveler
US
2.0 / 5Fair
"nothing worked"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
tv or refrigerator didn't work...not enough linen food was terrible
Genuine Expedia guest review
Other trip Aug 5, 2013
A Traveler
US
4.0 / 5Excellent
"Decent hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Slow elevators. Friendly check-in. Nice to have a room with two Queen beds. Hot water in the shower lasted the whole shower.
Genuine Expedia guest review
Other trip Jul 22, 2013
GMM28
US
4.0 / 5Excellent
"Convenient to travel to riverside and university"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good stay with very quite and clean room, and very convenient to travel to riverside park for a walk and access to university in few minutes.
Genuine Expedia guest review
Other trip Jul 15, 2013
Dragon
US
2.0 / 5Fair
"Breakfast is not full buffet as mentioned at reser"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
I selected this hotel because of full buffet breakfast but it is not. Hotel provides 20USD breakfast coupon for each room per day. The breakfas service was also not good. Service and other hotel detais are same quality with other Holiday Inn hotels.
Genuine Expedia guest review
Other trip Jun 26, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Fine.
Genuine Hotels.com guest review
1 night trip May 24, 2013
A Traveler
US
4.0 / 5Excellent
"Easy if traveling with young kids"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very convenient--just off of the 401, fridge and microwave in room, lots of restaurants near by, and a mall and Walmart right across the road. Very handy when traveling with a toddler. You can park right outside some of the rooms (this was very convenient when traveling with a toddler, and on previous visits when I was instead traveling with a large dog. Very friendly and helpful staff. Good price.
Genuine Expedia guest review
Other trip Mar 1, 2013
A Traveler
US
4.0 / 5Excellent
"Windsor Overnight"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The room was clean, the bathroom was clean, location is great for getting on the road, did not have much contact with the staff but my interactions were pleasant. Hassle free and a great place to stay for an overnight.
Genuine Hotels.com guest review
1 night trip Jan 18, 2013
John
US
2.0 / 5Fair
"Poor administration, staff couldn't care less"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Booked a king room and was given a queen. Was told that they didn't have any left and that they would try to sort it out for the remainder of our stay. I heard nothing. Apparently a king and queen are the same rate, but would have booked elsewhere had I known I would not get what I booked. Staff also woke me up calling the room at 11:50pm to say that I hadn't left a VISA card number upon arrival but had made a room service purchase. I had actually left a MasterCard and they had not checked properly. No apology.
Genuine Expedia guest review
Other trip Dec 3, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"A little bit expensive"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Two families stayed there for one night. Kids were having fun at the pool. But the towels ran out and nobaby checked it out. The next morning, two of them complained eyes hurt--obviously too much bleach in the water for them. Also, the all the websites say free breakfast for two,but actually it is not, it only gave $20 credit for your breakfast, you can only get the cheapest set of breakfast without juice or coffee.
Genuine Hotels.com guest review
1 night family trip May 17, 2015
XING CHEN
CA
4.0 / 5Excellent
"Excellent hotel"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Front desk clerk was very very rude!! That is my only complaint.hotel is very clean, pool was clean and kids enjoyed.
Genuine Hotels.com guest review
2 night business trip Apr 10, 2015
A Traveler
CA
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Staff where great, rooms where big and comfortable. The pool was clean and a good size. The beds where comfortable and the room was well kept.
Genuine Expedia guest review
Other trip Mar 19, 2015
A Traveler
CA
4.0 / 5Excellent
"good spot"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
hotel qas just finr for a night clean and comfortable. no complaints would definately stay here agaij fot events at joe louis accessaility was fantastic.
Genuine Hotels.com guest review
1 night romance trip Feb 21, 2015
A Traveler
CA
3.0 / 5Good
"Good value"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We stayed 2 nights with 2 adults and a teenager. The room was clean but the décor is somewhat dated. The beds and pillows were very comfortable, You hear a lot of hallway noise. The swimming pool/hot tub/fitness area were clean and we all spent time there. For the price, it is a decent stay.
Genuine Expedia guest review
Other trip Feb 10, 2015
A Traveler
CA
4.0 / 5Excellent
"Nice hotel."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We had a good experience. The on site restaurant Grill 55 was good and the waiter and waitress were very good. My only complaint is that I wish the hotel offered an included continental breakfast.
Genuine Expedia guest review
Other trip Feb 2, 2015
A Traveler
CA
5.0 / 5Outstanding
"Free upgrade!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We asked for a king room but we were upgraded to a King suite with living room, small kitchenette and whirlpool tub (although standard size). Nice surprise.
Genuine Expedia guest review
Other trip Jan 27, 2015
deb
CA
4.0 / 5Excellent
"Decent hotel near University"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Clean simple check in with no fuss. Free parking Hotel is handy to UW and Ambassador Bridge
Genuine Expedia guest review
Other trip Jan 27, 2015
Jeff
CA
3.0 / 5Good
"Review of overnight stay 2015 01 19"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
- desk clerk (Bart) did not activate entry cards - the cleaners let us in - personal refrigerator very noisy - room wonderfully clean
Genuine Expedia guest review
Other trip Jan 23, 2015
A Traveler
CA
4.0 / 5Excellent
"Relaxing and comfortable stay"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Hotel was busy as expected with Hockey teams and the first weekend of the Auto Show in Detroit but 8th floor room was quiet and got a slid nights sleep. Pool was nice and relaxing and the Grill was a pleasant atmosphere for dinner with attentive service. Hotel itself was a bit on the expensive side for what we got compared to other hotels we have stayed at recently nearby but overall a pleasant stay.
Genuine Hotels.com guest review
1 night romance trip Jan 17, 2015
David
CA
4.0 / 5Excellent
"Decent hotel for a business stay"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I was disappointing with the service level as front desk staff didn't seam very welcoming. The hotel was nice and clean, good enough for my short business trip to Windsor.
Genuine Expedia guest review
Other trip Jan 21, 2015
Peter
CA
4.0 / 5Excellent
"an incident"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My only complaint is that in the morning when I called down to ask if we could get a later check out the lady at the desk was rather rude and hung up on us. This I think is an isolated incident as I stayed there before and the staff were quite nice.
Genuine Hotels.com guest review
1 night romance trip Dec 31, 2014
A Traveler
CA
4.0 / 5Excellent
"None"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Freezing cold bathroom. No night light.
Genuine Hotels.com guest review
1 night romance trip Dec 28, 2014
A Traveler
CA
5.0 / 5Outstanding
"Nice hotel but no breakfast."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Exactly as predicted. Comfortable clean and amenities are good.
Genuine Expedia guest review
Other trip Dec 14, 2014
Laurie
CA
4.0 / 5Excellent
"Very sad pets can't stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I visit Windsor frequently as my daughter attends the university there. I have always been so pleased that I can bring our little dog with us and at how welcoming the staff is to our small dog. I was very saddened to hear that as of Jan 1st pets will no longer be accepted. I would even be willing to pay a larger deposit that could be partially refunded upon check out for those of us with well trained, well behaved dogs.
Genuine Expedia guest review
Other trip Dec 12, 2014
Cathy
CA
4.0 / 5Excellent
"Clean and friendly staff"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
we expected to have a quiet evening with a late checkin and late checkout, everything went according to plan and to our expectations
Genuine Expedia guest review
Other trip Dec 2, 2014
A Traveler
CA
4.0 / 5Excellent
"Treavelling to Florida and staying overnight."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Pleasant staff. Problems with bathroom, but expedited by the staff.
Genuine Expedia guest review
Other trip Nov 20, 2014
MSL
CA
4.0 / 5Excellent
"Everything under one roof"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
This is the only p[lace I stay while on business in Windsor
Genuine Hotels.com guest review
2 night business trip Nov 10, 2014
Mark
CA
1.0 / 5Poor
"LOWD hotel"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
This experience was terrible... possibly the worst night of my life. A bus of young hockey players arrived after our arrival. They roamed the floors until 4am. with only one security guard on duty, he could do little about the noise and we tried our best to ignore the slamming doors that shook the hotel in the early hours of this dreadful night.
Genuine Hotels.com guest review
1 night romance trip Nov 8, 2014
Dean and Suzanne
CA
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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