"Go somewhere else unless booking directly at hotel"
Hotel was clean and comfortable. Some staff were rude and arrogant. Apparently, folks who book on Hotels.com are second class to those that book directly with the hotel. We were told that the "kids eat free" at the hotel restaurant was for hotel guests only, not for online booking guests. The restaurant itself was unorganized and lacked the basics like […] kids menu's (although having a kids eat free". Visiting family from out of town-I brought 9 people in to this restaurant and they were woefully unprepared for us and the service was terrible. Bread brought tho the table was 4 pieces, a little tough to share with 9. Read moreGenuine Hotels.com guest review
Every thing was good, very clean room.. pool was good, staff very friendly and fastGenuine Expedia guest review
The only problem I have is the heat was raining in high tamp. You can not lower it. High or offGenuine Expedia guest review
"Great New Years Eve"
Really liked this hotel compared to many others, first time at a Holiday Inn in Canada though and was very pleased. Front desk receptionist called taxi's for nearly 20 seperate groups and they arrived at a decent time. Restarant/Bar Grill was great too!Genuine Hotels.com guest review
Very clean and quiet, big room with very comfy bed..Genuine Expedia guest review
"Good nights sleep"
We had a jr. executive room and it was beautiful - and the bed was very comfortable. We really enjoyed our stay.Genuine Hotels.com guest review
"Cose to everything..........."
Very GoodGenuine Hotels.com guest review
"Visit to Windsor"
Enjoyed the trip - don't miss the park on the riverfront with Detroit skyline view.Genuine Hotels.com guest review
"Good enough hotel with a good restaurant"
Some difficulty with the breakfast voucher at the separate independently owned hotel restaurant, but good overall. Hotel staff lose a point for rude service by initial front desk staff. Male desk attendant decided to argue and give snarky, argumentative answers to my reasonable requests. Manager/supervisor really made up for his shortcoming.Genuine Expedia guest review
No complaints at all.Genuine Hotels.com guest review
"close to all"
Great Time..Love the pool.Genuine Hotels.com guest review
"Met minimum standards."
This was an "ok" motel. Things are somewhat dated and in need of upgrades. The bathtub had a crack I'm it that was covered by a piece of plastic. Breakfast was good. Staff were friendly and responded to my need for coffee when the pot was empty. Beds were pretty good.Genuine Hotels.com guest review
"Better than expected"
Surprisingly nice hotel for a Holiday Inn. No issues or complaints.Genuine Expedia guest review
Overall the hotel was very good but you think they could have included breakfast for the $145 a night rate.Genuine Hotels.com guest review
"One night in Windsor"
We may have only stayed for one night, but the service was excellent. The two ladies at the front desk when we checked in we're amazing, helped us with directions and recommendations for entertainment. They helped us enjoy a city we have never been too. I would go back and stay again. The service in the restaurant was great, the food was yummy. What […] more can you ask for when you are away from home......great service, food and a clean warm bed to sleep in. Read moreGenuine Hotels.com guest review
"Good hotel, nice restaurant"
We stopped at the hotel for 1 niht during a long drive to Easter Canada. The rooms are large and clean, the staff is corteous and the restaurant, which we used for breakfast, is very nice.Genuine Expedia guest review
I was very unhappy with my stay. I went there to enjoy the Hot Tub, by the Pool. Well it was broke down Friday and Saturday. I have Arthritus very bad and needed the Hot Water Therapy. I couldn't cancel my reservation, to go elsewhere, because the hotel said it was unrefundable. ,My Mother In Law Retired from The Holiday Inn. And I liked to stay at […] your properties. But since this experience. I don't think I'll be staying there again. Read moreGenuine Hotels.com guest review
"Nice hotel will stay there again"
Friendly staff very helpfull and careing clean facilityGenuine Expedia guest review
"Nice hotel but weak wi-fi."
Nice hotel but the wi-fi connection could be better. Also, not a tight lock on the door.Genuine Expedia guest review
"Good location for Windsor"
I have stayed here three years in a row. It would have been nice if the hotel would not have hosted several hockey teams made up of 9 yr olds. Kids in masses seem to think they rule and adults should mind them. Other than that ot is connected to a nice restaurant and bar and jave a pool and a hot tub. The wifi is reliable. It would be nice to have help […] with luggage. Read moreGenuine Expedia guest review
"Good Hotel, but could be Great."
Check in was a pleasant experience. The wifi never worked and that was one reason I chose this hotel. When I made a call to the front desk, my only option was to come down to the lobby with my wireless device-- that was not convenient for me. Room was never cleaned durning our stay, and we made sure the "private" message wasn't displayed on our door. […] I would stay here again for location alone, but would try another hotel first. Windsor does lack a good hotels to choose from. Read moreGenuine Expedia guest review
tv or refrigerator didn't work...not enough linen food was terribleGenuine Expedia guest review
Slow elevators. Friendly check-in. Nice to have a room with two Queen beds. Hot water in the shower lasted the whole shower.Genuine Expedia guest review
"Convenient to travel to riverside and university"
Good stay with very quite and clean room, and very convenient to travel to riverside park for a walk and access to university in few minutes.Genuine Expedia guest review
"Breakfast is not full buffet as mentioned at reser"
I selected this hotel because of full buffet breakfast but it is not. Hotel provides 20USD breakfast coupon for each room per day. The breakfas service was also not good. Service and other hotel detais are same quality with other Holiday Inn hotels.Genuine Expedia guest review
Fine.Genuine Hotels.com guest review
"Easy if traveling with young kids"
Very convenient--just off of the 401, fridge and microwave in room, lots of restaurants near by, and a mall and Walmart right across the road. Very handy when traveling with a toddler. You can park right outside some of the rooms (this was very convenient when traveling with a toddler, and on previous visits when I was instead traveling with a large […] dog. Very friendly and helpful staff. Good price. Read moreGenuine Expedia guest review
The room was clean, the bathroom was clean, location is great for getting on the road, did not have much contact with the staff but my interactions were pleasant. Hassle free and a great place to stay for an overnight.Genuine Hotels.com guest review
"Poor administration, staff couldn't care less"
Booked a king room and was given a queen. Was told that they didn't have any left and that they would try to sort it out for the remainder of our stay. I heard nothing. Apparently a king and queen are the same rate, but would have booked elsewhere had I known I would not get what I booked. Staff also woke me up calling the room at 11:50pm to say that […] I hadn't left a VISA card number upon arrival but had made a room service purchase. I had actually left a MasterCard and they had not checked properly. No apology. Read moreGenuine Expedia guest review
Front desk clerk was very very rude!! That is my only complaint.hotel is very clean, pool was clean and kids enjoyed.Genuine Hotels.com guest review
hotel qas just finr for a night clean and comfortable. no complaints would definately stay here agaij fot events at joe louis accessaility was fantastic.Genuine Hotels.com guest review
"Review of overnight stay 2015 01 19"
- desk clerk (Bart) did not activate entry cards - the cleaners let us in - personal refrigerator very noisy - room wonderfully cleanGenuine Expedia guest review
"Relaxing and comfortable stay"
Hotel was busy as expected with Hockey teams and the first weekend of the Auto Show in Detroit but 8th floor room was quiet and got a slid nights sleep. Pool was nice and relaxing and the Grill was a pleasant atmosphere for dinner with attentive service. Hotel itself was a bit on the expensive side for what we got compared to other hotels we have stayed […] at recently nearby but overall a pleasant stay. Read moreGenuine Hotels.com guest review
"Decent hotel for a business stay"
I was disappointing with the service level as front desk staff didn't seam very welcoming. The hotel was nice and clean, good enough for my short business trip to Windsor.Genuine Expedia guest review
My only complaint is that in the morning when I called down to ask if we could get a later check out the lady at the desk was rather rude and hung up on us. This I think is an isolated incident as I stayed there before and the staff were quite nice.Genuine Hotels.com guest review
Freezing cold bathroom. No night light.Genuine Hotels.com guest review
"Nice hotel but no breakfast."
Exactly as predicted. Comfortable clean and amenities are good.Genuine Expedia guest review
"Very sad pets can't stay"
I visit Windsor frequently as my daughter attends the university there. I have always been so pleased that I can bring our little dog with us and at how welcoming the staff is to our small dog. I was very saddened to hear that as of Jan 1st pets will no longer be accepted. I would even be willing to pay a larger deposit that could be partially refunded […] upon check out for those of us with well trained, well behaved dogs. Read moreGenuine Expedia guest review
"Clean and friendly staff"
we expected to have a quiet evening with a late checkin and late checkout, everything went according to plan and to our expectationsGenuine Expedia guest review
"Treavelling to Florida and staying overnight."
Pleasant staff. Problems with bathroom, but expedited by the staff.Genuine Expedia guest review
"Everything under one roof"
This is the only p[lace I stay while on business in WindsorGenuine Hotels.com guest review
This experience was terrible... possibly the worst night of my life. A bus of young hockey players arrived after our arrival. They roamed the floors until 4am. with only one security guard on duty, he could do little about the noise and we tried our best to ignore the slamming doors that shook the hotel in the early hours of this dreadful night.Genuine Hotels.com guest review
"Good stay in windsor"
hotel was clean and comfortable Hampton across the street offered a breakfast and common area use for $9 more per night.....Genuine Hotels.com guest review
"Overall a good experience"
Staff were very helpful. Room was comfortable.Genuine Hotels.com guest review
"Excellent location and facility"
Fun pool for the kids, nice restaurant, friendly staff, clean roomGenuine Expedia guest review
"Good location for restaurants"
Staff was friendly but rooms are dated and carpet and furniture was stained.Genuine Expedia guest review
"Relaxing Family Weekend"
Both of us and our 7 year old enjoyed our stay. Rooms very clean and beds were very comfortable. Front desk staff were very helpful and friendly. Restaurant on premises reasonably priced and Tim Horton's was only a minute walk away. A lot of restaurants nearby and hotel is a few minutes from the EC Row Parkway. The pool was closed for maintenance but […] hotel offered use of Hampton Inn pool across the road. Our daughter had so much fun that she wants to go back next weekend. We will definitely book this hotel when we go back to Windsor. Read moreGenuine Hotels.com guest review
confusion regarding prepayment to Hotels.com by hotel staff required us to submit a credit card again and they asked that we check to make sure we weren't double charged when the credit card bill arrives.. They couldn't guarantee a room with two beds although we had requested and paid for one of the rooms to have two beds. Hotel staff said that a standard […] room may or may not have two beds. The stay itself was lovely. Read moreGenuine Hotels.com guest review
Close to border staff was friendly busy hotel beds were good so Overall a solid hotel for what you payGenuine Hotels.com guest review
"Close to the hospital where I had an early appoint"
Nice enough but the door hiding the fridge wouldn't close properly and I used rolled up Kleenex to keep it shut. Also the walls were thin. We could hear the person next door talking on the phone.Genuine Expedia guest review
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