I was very unhappy with my stay. I went there to enjoy the Hot Tub, by the Pool. Well it was broke down Friday and Saturday. I have Arthritus very bad and needed the Hot Water Therapy. I couldn't cancel my reservation, to go elsewhere, because the hotel said it was unrefundable. ,My Mother In Law Retired from The Holiday Inn. And I liked to stay at […] your properties. But since this experience. I don't think I'll be staying there again. Read moreGenuine Hotels.com guest review
tv or refrigerator didn't work...not enough linen food was terribleGenuine Expedia guest review
Slow elevators. Friendly check-in. Nice to have a room with two Queen beds. Hot water in the shower lasted the whole shower.Genuine Expedia guest review
"Convenient to travel to riverside and university"
Good stay with very quite and clean room, and very convenient to travel to riverside park for a walk and access to university in few minutes.Genuine Expedia guest review
"Breakfast is not full buffet as mentioned at reser"
I selected this hotel because of full buffet breakfast but it is not. Hotel provides 20USD breakfast coupon for each room per day. The breakfas service was also not good. Service and other hotel detais are same quality with other Holiday Inn hotels.Genuine Expedia guest review
Fine.Genuine Hotels.com guest review
"Easy if traveling with young kids"
Very convenient--just off of the 401, fridge and microwave in room, lots of restaurants near by, and a mall and Walmart right across the road. Very handy when traveling with a toddler. You can park right outside some of the rooms (this was very convenient when traveling with a toddler, and on previous visits when I was instead traveling with a large […] dog. Very friendly and helpful staff. Good price. Read moreGenuine Expedia guest review
The room was clean, the bathroom was clean, location is great for getting on the road, did not have much contact with the staff but my interactions were pleasant. Hassle free and a great place to stay for an overnight.Genuine Hotels.com guest review
"Poor administration, staff couldn't care less"
Booked a king room and was given a queen. Was told that they didn't have any left and that they would try to sort it out for the remainder of our stay. I heard nothing. Apparently a king and queen are the same rate, but would have booked elsewhere had I known I would not get what I booked. Staff also woke me up calling the room at 11:50pm to say that […] I hadn't left a VISA card number upon arrival but had made a room service purchase. I had actually left a MasterCard and they had not checked properly. No apology. Read moreGenuine Expedia guest review
Rhude employeesGenuine Hotels.com guest review
"Holiday Inn Ambassador Bridge, Windsor, Canada"
I was very disappointed in the shuttle service to the International Wine Festival dinner on the shores of Lake Erie. The desk clerk informed us that the shuttles ran every l5 to 20 minutes, however we waited an hour and 20 minutes. We discovered from the driver that she was the only shuttle and the trip to the Festival was 25 minutes long. I feel it […] was unfair to be charged $20.00 for this service!!!! Read moreGenuine Hotels.com guest review
"Not the room we booked!"
Pool water was cold with a lot of chlorine & hot tub was out of order. Scored comfort as 3 because we called to confirm we had 2 beds plus a sofa bed which hotels.com confirmed we did. Had another family staying with us as there were no rooms left to book in the hotel & our booking stated that 5 people would fit into the room comfortably>the room we […] got had 1 queen size bed & a sofa bed. Hotel staff would not help us as we booked with hotels.com. No choice but to go into our room & call hotels.com from there. They did have a record of my last conversation regarding the room, # of beds in that room, etc. after some time on the phone hotels.com offered a coupon for a future stay booked with hotels.com. After discussing with other members on our trip as well as over hearing other patrons of the hotel, it seems that NOBODY got the room they reserved. We were very disappointed in the hotel front desk staff. Luckily, the queen bed was comfortable, the floor was quiet & we got a good nights rest. Read moreGenuine Hotels.com guest review
I made an expensive reservation by hotel. com for a room with 2 beds, stove and microwave.When I arrive they told me that the hotel was sold out and that I will get a room with one bed!Genuine Hotels.com guest review
Overall our stay was good however the service we received at the Grill55 was poor, We we're seated for breakfast and not one person came near us for more than 15 minutes not even to offer coffee it did not seem to be that busy. We walked out and eat else where.Genuine Hotels.com guest review
Very satisfied with the room. Checked in very late, so wasn't able to see much of the hotel. Seemed very nice. Front desk was very polite and precessional.Genuine Hotels.com guest review
Very Good in every wayGenuine Hotels.com guest review
"Conveniently located to US border crossing"
Staff was friendly and helpfulGenuine Hotels.com guest review
"good location for the ceasars casino"
only stayed one night as we had tickets for a show at the casino but had a nice stay ,will remember you for future staysGenuine Expedia guest review
"Love the stay!"
Always clean and the bed is so soft Love to stay here again for businessGenuine Expedia guest review
"close to hospital appoinment"
The hotel staff were very accomadating as i had to see a doctor so they had no hesitation in granting our checkout to be a little bit later I was very pleased with the serviceGenuine Hotels.com guest review
"Holiday Inn, Huron Line"
Very pleasurable; clean place, comfortable beds and welcoming staff.Genuine Expedia guest review
"Handy location away from downtown."
Everything was very nice the first night and then a sports team took over the floor the second night. They made a huge racket and kept us awake until 2am. I spoke to the across-the-hall teens who were causing all sorts of yelling and slamming doors along with other kids further down the hall. They quickly apologized and returned to their room. For the […] next 2 hours continued to do the same yelling, laughing, and slamming doors. I tried to call the front desk but the phone was dead. There was no dial tone. I was not going to go to the lobby in my pyjamas to make a complaint. The next morning, when I checked out, I reported the noise issue. I received apologies and a $20 breakfast voucher. The hotel should have had staff patrolling the hallways. Every time I've been in a hotel that had a number of youth sports teams staying there, it's the same story. Don't tell me the hotel didn't expect noise from these guest. A little proactive action from the hotel could have spared a number of non-sports-team guests the grief of these neighbours. Read moreGenuine Expedia guest review
"Holiday Inn Ambassador Bridge - Pretty decent"
We stayed for a weekend (two nights) The bed was very comfortable and the room was quite clean and pleasant. We did not try the restaurant or the pool.Genuine Expedia guest review
"We definately will not recommend this location."
The pull out queen beds in both the rooms were broken. We advised the staff and nothing was done even when they knew we were staying another night. The springs no longer were joined at the end of the bed and there was no longer any fabric to joint the springs as the fabric was disinagrated. No discount offered either. The sheets on the pull out in the […] one room had holes in them. Read moreGenuine Expedia guest review
"Convenient and Clean"
We went to a concert at the Caesar's Casino and used this property as a much lower priced alternative for the stay. Totally satisfied with the room, the service and the proximity to our concert.Genuine Hotels.com guest review
Corners of pool could be cleaned a little better but still very useable. Breakfast a bit pricy for the amount you get.Genuine Hotels.com guest review
"Just above ok"
Ok to stay and recommendable Need more manner for taking care of customersGenuine Expedia guest review
An overnight stay. Beautiful room. Very spacious. The bar service was great.Genuine Expedia guest review
The hotel was clean and maintained. The staff was friendly. They allowed us a late checkout as we were at an event on the Sunday.Genuine Hotels.com guest review
Generally a good experience. Food st restaurant was a bit pricey...the coffee was aweful...thank goodness there was a Starbucks close by.Genuine Hotels.com guest review
"very comfortable rooms"
we liked the rooms, good size and professionally decorated; restaurant decor/design was done by a pro; engaging lobby; good staff; slow elevatorsGenuine Hotels.com guest review
It was great ! No complaints whatsoever. Very comfortable rooms - beds were extra comfortable & rooms were quiet.Genuine Expedia guest review
"Our Trip to watch the Detroit Red Wings"
GREAT STAY. ROOM WAS COMFORTABLE ,VERY CLEAN AND QUIET.WASHROOM WAS CLEANAND MODERN. FOR THE PRICE,THIS HOTEL IS AN EXCELLENT VALUE. WILL DEFINETLY STAY HERE AGAIN.Genuine Expedia guest review
Clean, comfortable, accommodating and friendly!Genuine Hotels.com guest review
Very good service! The staff and facilities were superb! I would definitely recommend this hotel to anyone visiting Windsor.Genuine Expedia guest review
Recently renovated and a pleasant surprise. The beds are new. They're foam instead of innerspring and they give you a choice of firm and soft pillows.Genuine Expedia guest review
Rooms are soundproof, comfy beds, overall good experience.Genuine Expedia guest review
"AH Dec 22, 2012"
The bathroom was very cold with the floor being really uncomfortable for bare feet. There did not seem to be any warm air in the bathroom at all. I don't recall any safety bars around the bathtub area. The pool was very disappointing, although the advertised description was good it was not true. Apparently, it is ok to have sand in the whirlpool (because […] it was clean sand!). I had heard about pool problems a couple of times over the last few years and wrongly presumed that they were fixed. I could write a long letter about all of the things that we found wrong with the pool. The desk people seemed to be unable to understand what our problems were with the pool, the signage and our comments about the pool area. No reasonable breakfast options either. Most probably won't stay there again! Read moreGenuine Expedia guest review
"great holiday weekend!"
Our room was upgraded to King Executive and it was awesome! I wish the bed was more firm! Very pleased overall!Genuine Hotels.com guest review
Room was very clean, staff was friendly. They are renovating the area leading from the elevators to the pool and not very clean for the weekend. Hot tub was disgusting, looks like it they have just been adding chemicals and not cleaning it. We found clumps of hair floating around. Pool water was ice cold, would have been nice if it was heated. Didn't […] eat at onsite restaurant but looked nice. There is a Tim Horton's on the front of the property, and a few fast food restaurants within a 5 minute drive. Read moreGenuine Hotels.com guest review
Very clean and convenient to other locations. workout room and pool area kept very clean.Genuine Hotels.com guest review
The hotel was nice over all (what you would expect from a Holiday Inn). The staff member that checked us in was kind of rude, but everyone was great after that. Over all a nice stay, but the bed was way harder than I would have liked.Genuine Hotels.com guest review
"out of the way"
after being moved because of noise we were okayGenuine Hotels.com guest review
"I would recommend this hotel"
I went with my family for a weekend to Windsor to visit friends and do shopping in Dearborn-US. We found the hotel is in an excellent location for our destinations. It is very clean given at that time they are having construction work but we did not feel it. My kids love the swimming pool and playing in the room.Genuine Expedia guest review
"Good Hotel to stop at while passing through"
Recently renovated, comfortable stay.Genuine Hotels.com guest review
"Good hotel - close to everything"
Nice hotel- modern Restaurant was good for both dinner and breakfast.Genuine Expedia guest review
"Holiday Inn and Suites Windsor"
Hotel was comfortable and clean. Staff friendly and helpful.Genuine Expedia guest review
"Lots of space!"
We had a very large room, including a small living room area. It was very clean, well kept, and comfortable. The hotel was designed in a modern style and the staff were very helpful.Genuine Hotels.com guest review
The hot tub did not work nor did the sauna. The pool was extremely cold,the coffee maker did not work and the replacement coffee maker leaked and did not work. The bar fridge was noisy the television was poor picture quality.Genuine Expedia guest review
there was a substantial amount of noise on my floor the 1st night of my stay. lots of doors slamming, yelling and running down the halls.Genuine Hotels.com guest review
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