"DO NOT Recommend"
This hotel is a great location, but old and rooms and bathrooms need update. I can't give it a good review. Food service VERY slow, we ordered soup, salad, and hummas and it took FOREVER, we were tired and just wanted to go to bed after a long a day of work. Bed sheets are TERRIBLE, scratchy and very hot, just an uncomfortable bed all together. And […] NO hot water in the shower in the morning for 15min. And to top it off $20 $ $27 to park car. We won't be back. Read moreGenuine Hotels.com guest review
Had an awesome and relaxing stay. Will return and recommend to friendsGenuine Hotels.com guest review
very happy with itGenuine Hotels.com guest review
I loved the pillows and the breakfast was really nice, the variety and especially the omelet bar. I love staying at the Double Tree as I never have to doubt the cleanliness or customer service. so thank you very much, it definitely met my standards.Genuine Hotels.com guest review
I got the room for 85 a night.. and for my surprise was a suit. It was worth the money... Self Parking is 20$ a night. That is expensive.Genuine Hotels.com guest review
When I checked in I was given a room directly next to elevator shaft. Rooms that end in 16. I was told that the room I chose, king bed non-suite were all situated next to elevator. Not across from, directly next to shaft. So... Be careful at check-in as that is not part of the advertised room description. I was upgraded to a room that ends in 12. A […] slight increase in room charge but nicely done by reception. Wednesday night reception snacks and drinks were nice. Read moreGenuine Hotels.com guest review
The decor is a little outdated, but overall very nice!Genuine Hotels.com guest review
"Nice Hotel But I'll Never Stay Here Again"
This is a very nice hotel in an upscale area, however when we checked in there were teenagers and young adults crowded around the lobby on their worst behavior, it looked like a three ring circus. They were playing on the elevators making it impossible to get to our room. It was loud in the lobby as well as the hall on our floor. Management was making […] rounds Saturday night and Sunday morning but made no effort to bring order to the situation. Read moreGenuine Hotels.com guest review
Awesome hotel great view and location loved it!Genuine Hotels.com guest review
"Not hot water"
Love it but not Hot Water OMG can not believe it.Genuine Hotels.com guest review
"Great hotel close to mall"
From the vallet to cking n best customers service skills. Beautiful place to relax n restore energy. Great bars n delicious meal apparent room service bar restaurantGenuine Expedia guest review
"Absolutely love this Hotel"
When i arrived to the hotel it was more then what I expected. This hotel was amazing the room was beautiful and spacious. I really felt at home and comfortable. Room service was quick and easy and very adaptive to my eating needs. The view we had, overlooking the city was breath taking a night and being next door to the Galleria made it an easy access […] to shopping:). Overall. I truly enjoyed my stay and I would recommend this hotel to all my friends and family. I plan on using this hotel near in the future and for years to come. Read moreGenuine Hotels.com guest review
"Close to The Galleria & 610"
The hotel was nice and the staff friendly and helpful however I had NO hot water in the morning. I did not report this as I had to leave early morning to get to a seminar.Genuine Hotels.com guest review
Stayed here for a night or two and had a great experience. I ordered a normal room and the agent at the desk (I think his name was Bo) upgraded my room to a suite, free of charge! The room was terrific... Great view, nice and clean! The only flaw was the elevators. I practically waited 20 mins for an elevator on checkout day. And I asked for two robes […] from room service but we never got them. I wasn't really miffed about the robes because the room was excellent but that was it! I would def. stay here again! Read moreGenuine Expedia guest review
First timers traveling to Houston this is prime location to get to all the activities your looking for.Genuine Expedia guest review
"Great & beautiful"
Our reservation was messed up but the manager on staff was great and gave us a suite when we had only booked a standard king size room. The view was amazing and the room was beyond our expectations. Only downside was that they charge $20 for parking when there is no where else to park around there but other than that it was an amazing night. We will […] for sure book there again. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Hi Brenda, Thank you for telling us about your recent visit to Houston. The team was excited to hear that your experience was rewarding. We all look forward to your next visit.
Will definitely be coming Backkk.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Thank you for your excellent rating of your recent visit. The team was excited to learn how happy you were during your experience. We look forward to your next visit soon!
A/C didn't keep the room cool, uncomfortable bed, ordered a $30 steak cooked medium and got well done. Trying to leave the next morning and it took over 10mins for the elevator to arrive with enough room to fit two people... Never happened. Decided to take stairs down 5 flights of stairs with luggage.... The exit door took us out the back of the hotel, […] which we had to walk around the block just to get back to the front desk. Nightmare!! The front desk did refund my meal & parking expense, but I will never return to this hotel again. Read moreGenuine Hotels.com guest review
rooms were average. air never felt right, smelled in room. outdated with decor. flow of hotel was awkward. carpet was grose. air did not work in bathroom. shower made a horrible noise when turned on. The bar did not open till 5:00 pm??? Pool was nice. Lobby extremely small.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Thank you for taking time to review your recent visit. We greatly appreciate your candid comments. The goal of the team at the DoubleTree Suites by Hilton Houston by the Galleria is to ensure that every guests has an excellent experience. This goal was obviously not achieved during your stay. I would like to personally apologize for the inconveniences you experienced. The issues in the guest room are being investigated by the Director of Housekeeping and Chief Engineer to ensure these items are fixed. Thank you for bringing this to our attention. We do look forward to your next visit in the near future to experience the changes personally.
"Great location, walking distance to galleria mall."
Every member was very nice, from valet parking greeting you, front desk staff, restaurant waiters, everyone very profesional and attentive. Suite was actually an apartment in size newly renovated. Would recomend to anyone.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Hi Luke, Thank you for the wonderful comments about your recent stay at the DoubleTree Suites by Hilton. You compliments have been shared with the entire team. We all get excited to know that we are working towards our goal of offering the Best Service of all DoubleTree hotels. We look forward to your next visit to continue the great experiences.
Loved my room,the staff was very and helpful.i will be backGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Earlicia, Thank you for your wonderful comments. The team is excited to see you return soon to experience more of our excellent service.
"Close to Galleria"
The room was great. We had an executive suite. The suite had a full size refrigerator stove and dishwasher. It had more than we had expected. The bed and the pillows were very comfortable. I had a good night's sleep. The two drawbacks for the hotel was the elevator and parking. The elevator wasn't slow I just think that for the amount of guest it took […] forever. The hotel has 26 floors and only one set of four elevators. We came back at night and the parking garage was full so it really sucked trying to find a place to park ,but the valet should a place to park out back. But other than that I would stay here again because the room was nice and we were literally a block from the galleria. Read moreGenuine Expedia guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Happy Birthday! The team at the DoubleTree Suites by Hilton is delighted that you chose to stay with us for your celebration. I have checked into the elevator problems you experienced. Unfortunately, the some of the elevators were not functionig property through the weekend. The management team would like to personally apologize for the inconvenience caused by this. Our parking garage is very popular during very busy weekends. The team did assist with finding a parking space for you. We are continuously working to make this experience better. Thank you for taking time to post you candid comments. The team addresses all guest comments to improve the experience for all of our guests. We look forward to your return soon to see the improvements that you inspired. Again, Happy Birthday!
Double tree suites galleria Charged me two rooms when I only received one. Management Wouldn't reimburse me because they said it was my fault. Went here for a celebration to have the best and will not refer anyone here.Genuine Hotels.com guest review
The bathroom handles were bad on both the sink and bath tub. The staff is great.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Thank you for your comments regarding your recent visit at the DoubleTree Suites by Hilton. We do appreciate hearing from our guests. We would like to correct the issues in the suite with the shower and sink handles. Your assistance in providing the room number is appreciated. Again, thank you for your comments. We look forward to your next visit soon.
"Okay for the night"
The hotel is in a nice location of Houston, but unfortunately the parking is $20 for self parking and $27 for valet. The room was clean and the beds are extremely comfy!Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Hi Melissa, Thank you for the review of your recent stay at the DoubleTree Suites by Hilton. The team thrives on hearing from our guests about how well we are doing. The Galleria area is very busy and many building and hotels are forced to charge for parking. Our parking prices are very similar to others in the area. The team at the DoubleTree Suites by Hilton is looking foward to your next visit soon. The Park/Sleep/Eat package is an option for your return to ease the pocketbook. Regards,
disappointedGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Hi Vanna, Thank you for taking time to rate your recent visit at the DoubleTree Suites by Hilton. Your comment about being disappointed is concerning to the team at the hotel. We would like to know what aspects of your stay were disappointing to you. It is your candid comments that make it possible for us to Make It Right and correct issues you experienced. We do look forward to your next visit so we can prove to your that your experience will improve greatly. Regards,
"Close to Downtown area and the Galleria Mall"
We were very pleased with our stay. The staff was very accommodating and the breakfast was par excellence! There were so many choices, everyone had options so no complaints. The hotel was busy due to it being Rodeo season, but the staff did not make us feel what we needed was unimportant. Overall, I was very pleased and we shall return.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Hi Donna, Thank you for taking time to post a review of your recent visit at the DoubleTree Suites by Hilton. It is a pleasure to share your comments with the team. Everyone enjoys hearing from our guests that we are acheiving out goal of 5 star service. We all look forward to your return visit soon.
"ok but to much hair everywhere"
they need more than one ice machine and need free parkingGenuine Expedia guest review
"Ok hotel in Houston"
Overall good hotel but they were strict with the ageGenuine Expedia guest review
Clean, updated, very roomy. Perfect for a quick family of 4 getaway.Genuine Hotels.com guest review
I had to switch rooms two times. Once at 4 in the morning.Genuine Hotels.com guest review
"Parking cost is high"
Rooms were not cleaned properly, windows had broken edges and we were unable to lock some of the windows Staff is not pleasing, they are always looking for tips and the parking cost is way high.Genuine Expedia guest review
"No Rooms for Check-In"
Could have been better. Finally checked in at 7, since there were no rooms available. Then, I was charged a different amount from the amount that was shown on my reservation.Genuine Hotels.com guest review
I've always made reservation months in advanced. Room was not ready! Had to wait almost an hour after late check in time. We were tired from the trip. All we wanted was to get in the room and relax, instead we sat in the waiting area for almost an hour. Not happy at all!!Genuine Hotels.com guest review
My overall stay was good. Especially the valet staff very helpful and friendly and fast service.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Thank you for this review of your recent visit. Your comments have been shared with the Valet team. We appreciate your loyalty and look forward to your return in the near future.
"Very Nice, but parking issues"
Hotel was very nice. But not enough parking. Paid for garage parking and both nights no parking spots were available. Hotel did give valet service for garage prices. so it was OK.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Thank you for taking the time to rate your visit to Houston. The staff at the DoubleTree Suites by Hilton greatly appreciate your comments. Unfortunately, the parking garage is very busy on weekends in the Houston Galleria area. I am delighted to hear that the team parked your car for you at no additional cost. The guests' experience is our number one focus. We do look forward to your next visit.
Parking lot was an issue. Valet was disfunctional. Also, the room service didn't clean the room until I called at 3. When they did clean the room they did not replenish all of the towels and such.Genuine Expedia guest review
Enjoyed the special rate that included free parking and free breakfast buffet. Just had to remind them of that each day. Location was very centralized and could walk to great shopping, restaurants, and even pharmacy. Would stay again.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Hi Sony, Thank you for taking time to write a review of your last stay at the DoubleTree Suites by Hilton. The team enjoys hearing from our guests to see how we are doing. Your comments have been shared with the team and are greatly appreciated. We look forward to welcoming you back soon with a warm DoubleTree Chocolate Chip Cookie.
I enjoyed everything about the hotel with the except of having to pay to park. The breakfast was very good although a little pricy. Staff was superb and very attentive.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Hi Eric, Thank you for taking time to write a review of your recent visit to Houston and the DoubleTree Suites by Hilton. Parking is a challenge in the very busy Galleria area. The hotel has a very competitive rate for parking and also offers the added security of Valet Parking for only a small increase in charge. Your comments regarding the breakfast buffet were also shared with the food and beverage team at the hotel. We greatly appreciate your comments and look forward to seeing you again soon.
"Excellent service and comfortable room."
Upon arrival the valet service exceeded expectations with their property knowledge and hospitality. Check in was friendly and efficient. I ordered room service and it was delivered in a timely fashion and the gentleman delivering the food was extremely friendly in a very appropriate manner. Furthermore the food was excellent. The room fell short of […] my cleanliness expectation with a few minor areas that were neglected by housekeeping. Overall it was a good experience and I would stay there again. Read moreGenuine Expedia guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Hello, Thank you for taking time to write a review of your recent visit. It looks like the service and products you used were great. Our goal is to provide first class service to all of our guests every time. Unfortunately, we did miss that goal with cleanliness of your suite. Please accept my personal apology for this error. I have shared your comments with the Housekeeping team who are dedicated to correcting this for your future visit. We look forward to your return soon.
"Love this hotel but ..."
the breakfast was terrible...I didn't get enjoy my eggs and pancake breakfast. I expected to be at least warm especially if you had to pay over twice as much per person than if we would have gone to Ihop, but they served it cold. But as for the rooms itself, They were clean and we had a great view on the twenty second floor.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Issac, Thank you for your very candid comments regarding the quality of the breakfast during your visit. Your comments have been shared with the culinary team, who takes these items very personally. Please be assured that changes are being implemented to prevent other guests from having the same experience. We look forward to your return soon to see the improvements.
The experience here was amazing. Even though I was in Houston on business, it felt like I was on a personal mini getaway.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Chaz, The entire hotel team was excited to hear that you experienced an excellent stay at the DoubleTree Suite by Hilton. Thank you for taking time to let us know how we are doing.
Very good experience. Enjoyed the delicious warm cookies! We also got upgraded to a King Suite with a balcony and a great view of the city. Only caveat: parking isn't free for guests. The Galleria area in which it is located is very nice, but be mindful of the traffic on the weekends when you make your arrangements to leave the hotel for other acti […] vities. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Thank you for the review of your recent stay at the DoubleGree Suites by Hilton. We are excited that your chose our property for our accommodations needs. We look forward to your return visit soon.
Service was great. Hotel staff was friendly and helpful. Hotel room was a little dirty. Particularly the restroom had some stains in the bath tub. Also deal included breakfast so I assumed since there was 2 adults and we were staying for 2 nights, we would have breakfast twice while staying there. Instead breakfast was just for one morning. Which in […] the end I was glad because the food was not good. Other than those two things the stay was great. Hotel staff professional manner more than made up for it. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Hello, Thank you for your comments. I have reviewed your concerns with the breakfast coupons and the quality of the breakfast with the Front Office Management Team and the Executive Chef. Both pride themselves and their teams on the excellent quality of product and service. Please be assured that your comments are bing used to make appropriate changes to correct these items.
Stayed her for 2 nights. Arrived on a Friday night to find out that there were no King size beds available. What a disappointment? Tiffany was very helpful and able to accommodate us with upgrading.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Thank you for your candid comments regarding your recent weekend in Houston. We do appreciate all of your feedback and will work to make improvements based on your comments. Please be assured that Tiffany will be recognized throughout the team for her execellent service during your stay. We look forward to your next visit to make it right for you.
"Business Trip have never been so relaxing"
It was just a quick one night stay but the room and bed were excellent.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Bernadette, At the DoubleTree Suites by Hilton Houston by the Galleria, we don't believe that business travel should be stressful. You have enough of that at work. Our goal to always be your home away from home so you can simply relax and enjoy the evening. We believe that every guest should feel human again following the stresses of travel. We do look forward to your next visit and are awaiting your arrival with a fresh warm DoubleTree by Hilton Chocolate Chip Cookie.
"Nice hotel close to Galleria"
Very pleasant and helpful staff. Comfortable beds. Delicious cookies. Would definitely stay again.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Hi Dana, Thank you for your excellent rating of your recent visit to Houston. We are looking forward to your next visit to improve that rating to 5 stars.
loooved it!!!!!Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Hello! Thank you for your super review of the DoubleTree Suites by Hilton Houston by the Galleria. We look forward to your next visit soon.
"Akin to a camping trip"
There was a significant problem with the lack of HOT WATER. After allowing the shower to operate for several minutes (this is NOT INACCURATE) the water was STILL only lukewarm. I called the front desk, explained the problem, and was told the "engineer" would be by shortly. I left the water running; after a full 5-6 minutes (yes, 5-6 minutes) the water […] temperature was finally hot enough to shower. By the way, the engineer did eventually arrive---THE NEXT DAY! Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Hi Karl, Please accept the personal apologies of the entire team at the DoubleTree Suites by Hilton for you inconvenience on your recent visit. It certainly saddens the team to know that we fumbled on the chance to provide you with the best service in Houston. I have personally spoken the the Chief Engineer regarding the hot water issue in your suite. He is making it his person mission to correct the issue so you and other guests do not have to endure this again. Thank you for your candid review. We do look forward to your return visit to see the how the team has resolved this issue.
"Great location, to do everything."
I left my room 10am and it didn't clean or the bed was not made up, during my 2 night stay.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Thank you for your review regarding your recent visit to the DoubleTree Suites by Hilton. We appreciate your comments have shared them with the Housekeeping Team. They take every guest issue very seriously and are committed to not allowing this to repeat. We look forward to your next visit so the team can Make it Right for you.
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