Great everything!!!Genuine Hotels.com guest review
It was my husband and I 5th year wedding anniversary. I was excited to stay at the Double Tree Hotel. When we arrived to the room it was dark, the carpet was dingy and worn. The toilet tank was rusted and it was a key room at that. I was very disappointed!Genuine Hotels.com guest review
AwesomeGenuine Hotels.com guest review
"Best stay in Houston"
Loved this hotel and the views were nice alsoGenuine Hotels.com guest review
"Very nice hotel"
Absolutely loved our stay here!!!Genuine Hotels.com guest review
The toilet need to be cleaned under the rim. I could see the black mildew.Genuine Hotels.com guest review
I fully enjoyed my stay. I was truly pleased and felt as if I was treated like royalty the entire stay at The Double Tree.Genuine Hotels.com guest review
It was very nice. Everyone treated you nice with a smile. I really enjoyed myself.Genuine Hotels.com guest review
"Cozy, comfy, and cookies!"
Beautifully spacious room with courteous staff. First time staying the night in Houston and we LOVED this hotel. Easy to win people over when you offer them complimentary cookies at check-in. Gallaria was within walking distance which made for a wonderful weekend. First time renting a Suite and it was such a fun time.Genuine Hotels.com guest review
Parking a little on the high side....Genuine Hotels.com guest review
"Are you kidding me!!"
Stay was "ok" , until my fiance couldn't get into the garage (which is $23 per night ) to park . She called the front desk from the entrance to the garage and the lady gave her a hard time . (employees working the front desk at night are HORRIBLE!) I had to come downstairs at 12:30 am and explain that we have already paid the ridiculous parking fee […] and that MY FIANCE is needed to enter the garage . They reprogrammed our access cards 3 TIMES before they opened the arm to the garage. Yes , that means I we had to make 3 separate trips IN THE COLD from the garage to the front desk . The ladies at night obviously aren't very well versed in computers at all . Also , I paid for a King Suite Executive Level room only to find out that the executive lounge wasn't open this "particular" weekend. No accommodations were made ...so basically we paid extra money just for a regular room . Get things together there please !!! Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Lee-- Thank you for your review. It disappoints us to learn about the challenges you and your fiance experienced during your recent stay. We only have the best intentions in mind for our guests, and can assure you our team was adhering to the strict procedures in place relating to our parking garage. Please accept our apologies if the executive lounge closure caused any added inconvenience during your stay. We hope that you will give us another opportunity to redeem ourselves and make things right next time.
"Fantastic service and a great location"
From the minute we pulled up to the hotel, the service was fantastic. The front desk was very accomodating with our request to have rooms next to each other. The breakfast buffet was very good with enough healthy choices to satisfy anyone, and the service was again fantastic. We had a suite, and it was very spacious for a family of four. I would definitely […] stay here again the next time we are in Houston. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Thank you for taking the time to recognize our fantastic service efforts during your recent stay. It gives us great pleasure to read that you would return to us on your next visit to Houston!
"Love the hotel"
I was charged for two car for valet parking. I called and was told I would be refunded.Genuine Hotels.com guest review
Mrs. Gloria at the front desk was superb!Genuine Hotels.com guest review
Excellent meals in the Executive Lounge!Genuine Hotels.com guest review
"nice and pleasant"
My stay was very pleasant...Genuine Hotels.com guest review
Great stay the suites are a good size for a family traveling with a toddler enough room for them to run around and love the location walking distance to the galleria! We have stayed here before and will be coming back again!Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Kaela-- Thank you for choosing to stay with us! We are pleased that our hotel was a great fit for you and your child. It gives us great pleasure to hear that you have chosen us as your hotel of choice when visiting Houston.
The Hotel need to be Remodeled, furniture needs to replaced in rooms and carpet is old as wellGenuine Hotels.com guest review
"Overnight in Houston"
The room was great just as described. The staff was courteous, kind, and helpful. The Galleria mall was within walking distance. Great choice!!!! Will stay again!!!Genuine Hotels.com guest review
Enjoyed it very much, Great location, great service, WiLL stay there again next tim we're in houston area;-)Genuine Hotels.com guest review
Hotel was clean, staff was courteous and friendly. We were in the executive suites and had access to executive lounge for breakfast and hors d'oeuvres in the evening (actually it was more like dinner-entree with sides, soup, salads and cookies) Great deal and convenient for a family of four, walking distant to Galleria Mall, nearby restaurants. I didn't […] give a 5 because computers in the lounge and lobby didn't work when we tried to print our boarding passes, but we definitely recommend the hotel! Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Tina- Thank you for your review! We are delighted to hear that our friendly staff and executive lounge exceeded expectations during your recent stay. Your comments about the computers in our lounge will be addressed internally, and we appreciate you bringing to our attention.
Positives: Location, Quick Check in and out, Fast valet service, Helpful desk personnel Negatives: Room was not as clean as it should have been. Area between the bed and nightstand had not been vacuumed. Balcony had cigarette butts on it. Shower/tub had something dark on the caulking. The door to the room did not fit correctly and required making a […] loud noise in order to close it. Noise from other rooms was coming through bathroom vent. No paper by phone for taking notes. The room definitely needs updating and better cleaning. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Thank you for your review. We are pleased that our location and staff exceeded expectations during your recent stay. Your comments about the guest room condition will be addressed internally, and we appreciate you bringing to our attention. Please be assured of our best efforts to welcome you back for a much improved experience next time you visit Houston!
great service, great clean roomsGenuine Hotels.com guest review
greatGenuine Hotels.com guest review
"ups & downs"
It was decent. However i was only there for 10 hrs and the hotel charged me $28 for parking. Like seriously.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria David-- Please be aware that our parking rates are competitive with other nearby hotels, and apologize if the fare caused any inconvenience.
"Thanksgiving home away from home"
We spent Thanksgiving away from home because our daughter was in the Houston parade. This hotel was excellent in customer service, comfort, and price. We were upgraded at no cost and the staff was very helpful. We would definitely stay again!Genuine Hotels.com guest review
"Great Get Away"
We loved loved loved this hotel we had an AWESOME room with a great balcony view of the city. Location was perfect and very accommodating to us. The Galleria and restaurants were in walking distance and we will be returning for future stays!!Genuine Hotels.com guest review
Great hotel and service.Genuine Hotels.com guest review
"No Hot Water"
No hot water. And because of time constraints, no time to complain. Cold shave and a cold shower.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria We regret to learn if there was a lack of hot water during your recent stay, and completely empathize. We hope that you communicated these challenges to one of our associates during your stay in hopes of finding a resolution.
"Would go again"
Got a great last minute deal from Hotels.com - had a King suite that was very spacious. Nice clean hotel in good location would use it again for next trip to the area.Genuine Hotels.com guest review
We loved the stay... the room was clean and spacious... This would definitely be the room we would love to stay every time we visit HoustonGenuine Hotels.com guest review
"Quiet weekend getaway"
Had a lovely stay. The room was spacious and exceeded my expectations.Genuine Hotels.com guest review
"Never Stay Here"
never stay at this hotel, you will pay almost the same amount for parking than the hotel never had a bad experience in a hotel. the dishes in the room were not clean, customer services sucked they were so rude you will have to pay 8 dollars for a codeGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria daniel- It disappoints us to learn about your recent experience at our hotel. The service you described does not accurately reflect our friendly service efforts and strong regard for attention to detail. In an effort to regain your confidence, we hope you will give us another chance to exceed expectations.
This was a get-a-way for my husband's birthday and the suite was awesome! The room was clean, spacious, and nice. It even included a balcony. The peice of this holel was great based on the other holels in the surrounding area. We would definately stay here again. The only negative I have is parking, the price and the quanity of avaliable spaces.Genuine Hotels.com guest review
"Nice stay - very close to Galleria"
We were here for a brief stay in Houston. This was a great area and hotel. The bar does close down along with the restaurant at 2 pm and doesn't open back up until later so just plan accordingly. The ice is on the second floor. The hotel staff were nice and accomodating and the rooms were spacious and nice. We will definately stay here again.Genuine Hotels.com guest review
"Stay out of this hotel it Will ruin your day"
Horrible weekend of my life the workers were so but so rude to us. Bad exerience came in gave them the conformation number of my booking and they could not find a room for us until intreated them of putting bad review out of no where they found a room. Never staying in that hotel everGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria daniel- We regret to learn of the series of unfortunate events that occurred during your recent stay with us. It is never our intention to treat a guest in the manner which you described and sincerely apologize if this was the case for you.
"School on saturday---no class!!"
The rate i paid was not the rate guaranteed by hotels.com. The hotel nor hotels.com has not done much to resolve the issue. The hotel was great the front desk service was less than stellarGenuine Hotels.com guest review
"Great Room Parking too expensive."
The room was awesome and it is worth it to get the suit! Parking was too expensive.Genuine Hotels.com guest review
I always enjoy my stay. This is the only hotel I stay at when I'm in Houston...love it. The staff is very nice, the rooms are nice & clean & the service is outstanding. We truly enjoyed our stay. Thank you.Genuine Hotels.com guest review
Loved it Nice View!!Genuine Hotels.com guest review
"Will always stay here when I visit H-Town!!!"
AWESOME, GREAT CUSTOMER SERVICE, GREAT LOCATION, GREAT OVERALL!!!Genuine Hotels.com guest review
"truly disappointed by my room"
First off you have to pay $20 for overnight parking which I was not thrilled about but had no other choice. Secondly the bed sheets and towels had holes in them which i found to be beneath this nice of a room. Thirdly the kitchen was poorly stocked with no knives and mismatched dinnerware and glassware. Lastly the dinnerware silver ware and glass ware […] were not clean along with the bathtub having hair still left in it from the previous occupants. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Bradley- Thank you for your review. We regret if the parking fee caused any inconvenience during your recent stay. Please be aware that our parking rates are competitive with other nearby garages. It disappoints us to learn about the condition of your guest room, and assure you this is not our standard. If given another opportunity, please be assured of our best efforts to regain your confidence in us.
"Customer Service Top Rate"
I went to this Hotel to celebrate my birthday and have a Spa/Massage party with friends. I was booked on the 24th floor ,which was wonderful and had an awesome view. Unfortunately on the day of the party Saturday the toilet had major issues and caused flooding in the bathroom every time it was flushed. The hotel staff took care of myself and my guest […] so well. I was offered another room immediately and I didn't have to pay for the night. They were apologetic and they sent bellmen to assist with the move promptly! I will definitely be back to this location! Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Shawanna- Thank you for your comments and deciding to stay with us to celebrate your most recent birthday! We regret to learn about the plumbing issue you experienced on the day of your party, but relieved that our team was able to re-accommodate you and your friends immediately. It gives us great pleasure to hear that you would definately return to us again!
"best hotels in Houston galleria area"
Always enjoy my stay at this location.Genuine Hotels.com guest review
Hotel was alright for a night or two. It was out dated and gave me a indian vibe. This place could use some updating. It was extremely close to shops and nightlife.Genuine Hotels.com guest review
"Wouldn't stay here again"
The carpet in the entire hotel was very dirty , very dingy , drab enviroment. The beds were comfortable. Did not want to spend time in room depressing enviorment.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Thomas- It saddens us to learn that you will not be returning to us, however, we hope that you find a hotel that best suits your needs when visiting Houston next time.
Location was great! Recommend it to any family, very clean, great rates! A must see.Genuine Hotels.com guest review
"How i enjoyed it"
Very spacious suite, did not like the accesible handycap bathroom bc the entire floor gets wet when you shower but for a one night stay at the rate we paid-it was the least of my worries. Staff was plesant had a bit of check in problems but was comped for the delay on their end. Very nice will book againGenuine Hotels.com guest review
"Ice machine issues"
Having one ice machine in the whole hotel is annoying!!Genuine Hotels.com guest review
Excellent serviceGenuine Hotels.com guest review
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