"Customer Service Top Rate"
I went to this Hotel to celebrate my birthday and have a Spa/Massage party with friends. I was booked on the 24th floor ,which was wonderful and had an awesome view. Unfortunately on the day of the party Saturday the toilet had major issues and caused flooding in the bathroom every time it was flushed. The hotel staff took care of myself and my guest […] so well. I was offered another room immediately and I didn't have to pay for the night. They were apologetic and they sent bellmen to assist with the move promptly! I will definitely be back to this location! Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Shawanna- Thank you for your comments and deciding to stay with us to celebrate your most recent birthday! We regret to learn about the plumbing issue you experienced on the day of your party, but relieved that our team was able to re-accommodate you and your friends immediately. It gives us great pleasure to hear that you would definately return to us again!
"best hotels in Houston galleria area"
Always enjoy my stay at this location.Genuine Hotels.com guest review
Hotel was alright for a night or two. It was out dated and gave me a indian vibe. This place could use some updating. It was extremely close to shops and nightlife.Genuine Hotels.com guest review
"Wouldn't stay here again"
The carpet in the entire hotel was very dirty , very dingy , drab enviroment. The beds were comfortable. Did not want to spend time in room depressing enviorment.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Thomas- It saddens us to learn that you will not be returning to us, however, we hope that you find a hotel that best suits your needs when visiting Houston next time.
Location was great! Recommend it to any family, very clean, great rates! A must see.Genuine Hotels.com guest review
"How i enjoyed it"
Very spacious suite, did not like the accesible handycap bathroom bc the entire floor gets wet when you shower but for a one night stay at the rate we paid-it was the least of my worries. Staff was plesant had a bit of check in problems but was comped for the delay on their end. Very nice will book againGenuine Hotels.com guest review
"Ice machine issues"
Having one ice machine in the whole hotel is annoying!!Genuine Hotels.com guest review
Excellent serviceGenuine Hotels.com guest review
Very pleased with our stay. Great customer serviceGenuine Hotels.com guest review
Had to be moved 3 times after check-in due to cleanliness and maintenance of room. Had to call in the evening after being out all day to get room cleaned. Didn't live up to brand name when it came to overall experience. Having to call for things and not tipping because of the service received made me feel like I was a bad guest. One bright spot was […] the breakfast buffett and waiters were excellent. Read moreGenuine Hotels.com guest review
"5 Star Lodging"
I was very impressed with my stay and the service was impeccable!Genuine Hotels.com guest review
"Outstanding Front Desk Staff!"
The entire front desk staff were courteous, friendly and very proactive in helping make a very late checkin a piece of cake. The stay stood out because of the front desk staff'Genuine Hotels.com guest review
"Great location & great for families w/kiddos"
It is within walking distance to the Galleria and if the weather is nice, you will save yourself $20-$35 plus tips in parking & valet services at the mall, so walking is a option. The room we got was pretty awesome because it was literally like an apartment with full kitchen. Door to separate living area from bedroom, sofa bed in living area and great […] views. Pool was awesome and the gym had top of the line cardio machines with a view of the pool. Will definitely come back here in the future. Read moreGenuine Hotels.com guest review
"Skip and find another hotel"
Terrible management. They won't even answer your calls when u call to tell them that your room has major issues like dysfunctional showers, spiders etc. the front desk is great. The staff at the restaurant is excellent. If only had a good, manner full manager.. Alas. Here s the deal though. My low rating is because my shower was almost broken, it just […] drizzled water halfway on shower head and halfway into the faucet. Old, pressurless. Rooms had 2 spiders which I killed when i got in. The tv remote was not working and the tv itself was not fixed. They never fixed it through my stay. Read moreGenuine Hotels.com guest review
We had a great girl's getaway!Genuine Hotels.com guest review
Great stay!!! We were in town for a bachelorette party. Perfect location. The room was very spacious....super nice. We all loved it.Genuine Hotels.com guest review
"PV HC 2014"
We had a great time, the Hotel was very niceGenuine Hotels.com guest review
Enjoy the great view, great room, everything about my stay was awesome.Genuine Hotels.com guest review
I was not informed that the self parking charge was $25.00.Genuine Hotels.com guest review
Convenient and Acxommodative!!Genuine Hotels.com guest review
I've stayed at many hotels and this was the first time staying at a DoubleTree. For the price I felt it could have been better. I take full responsibility on not reading carefully when booking this hotel but at the time of booking I did not know about the parking costing $25 a day. The cookie was a nice treat however Id wish the front desk person gave […] it with a smile or at least made you feel welcomed. Other than that, the hotel was really closed to many stores and the Galleria Mall. Read moreGenuine Hotels.com guest review
1st room had white stains on coach disgusting, 2nd room had white stain on coach and hair in shower, 3rd room had damp blankets and a hard bed. My neck and lower back are still in pain after 2 days. Thank God for Dawn the employee there in this horrible hotel .she did her best to help. I will never stay at a double tree near the galleria again. Room […] 312, room 1304, room 808. Don't stay here. It is dirty GROSS!!!! I am so disgusted Read moreGenuine Hotels.com guest review
We really enjoyed it. The hotel room atmosphere felt like home. It very comfortable.Genuine Hotels.com guest review
goodGenuine Hotels.com guest review
first things listed on the aminities is game/arcade room. There wasn't anything like that. Very simple room. Coffee machine had left over. Coffee bags from the last person who stayed. Room was nice. Nothing out of the ordinary.Genuine Hotels.com guest review
"the perfect stay"
The valet guys really took care of me and made me feel at home..... they did a great jobGenuine Hotels.com guest review
Waited awhile for someone to even come out for check in. Then valet was terrible and u paid 26 for that. No hot water in room, people partying and loud all night. Worst stay i have ever had. Wont use hotels.com again or stay hereGenuine Hotels.com guest review
"Lovely Getaway in Houston"
My husband and I took a last-minute trip to Houston for a conference and decided to turn it into a mini-vacation. The Double Tree Suite we checked into was spacious and accommodating, feeling more like we were staying at a resort instead of in the middle of Houston. The only downside to our great experience was the hidden parking fees we encountered. […] Lovely stay, but be prepared to add a good bit onto your stay for parking. Read moreGenuine Expedia guest review
The best don't ever go to the crowne plaza on the southwest freeway the 2712 one it sucks go with DOUBLETREE!!!Genuine Hotels.com guest review
Very nice hotel.Genuine Expedia guest review
"Aging hotel close to Galleria"
Extra costs are high. Parking 20 USD per night, wireless 10 USD per day. That is not reasonable. Room was clean and spacy. Elevators need definitely a refurbish. No vending of drinks.Genuine Expedia guest review
"Nice hotel, reasonable rates."
This hotel has great amenities, especially for the reasonable rates. My favorite feature is the 24 hrs gym, it was a very high tech, high quality gym. My only complaint is the house keeping. Maybe it's normal for some hotels but I'm use to hotels house keeping cleaning the room everyday. I guess at This hotel you have to call the front desk to have […] house keeping come clean and take out trash and everything else. Just a little inconvenient. Read moreGenuine Expedia guest review
"Nice and comfortable, close to downtown."
Very relaxing stay after working all day. Service Staff and bartender friendly and attentive. Front desk accommodating and helpful. Entire hotel very clean. I would recommend to all. Only minor issue was valet parking, often car would be parked outdoors when covered spaces were available. During the day sometimes car would be hot when entering and […] at night car would sit in the rain. Overall stay was very pleasing. Read moreGenuine Expedia guest review
"Never wanted to leave"
I have been staying in hotels alot in the past 30 days. Doubletree had to be the best hotel I have stayed, Great Price and convenient to where I needed to go. I was in tears to leave. so comfortable im in love!!Genuine Expedia guest review
Nice place in a relaxing atmosphere! !!Genuine Hotels.com guest review
"Time to train housekeeping"
I booked the hotel immediately before checking in, it was after 11pm. A previous guest must have had "stomach issues" and the toilet was in dire need of a scrubbing. The room just wasn't clean; splattered coffee on the wall, tooth paste and shaving cream on the bathroom walls. You didn't need a magnifying glass to see this stuff. Also Self Parking is […] $23. Pros: the cookie at check in and the Crabtree and Evelyn toiletries in the room. Read moreGenuine Hotels.com guest review
Only thing I didnt like was the parking feeGenuine Hotels.com guest review
Nice quick and easy stay. Simple however could use a makeoverGenuine Expedia guest review
"Nice king suite."
My husband and I were treated well at our stay in the king suite for our anniversary. We received a complimentary bottle of wine and lovely fruit bowl from the hotel as an anniversary gift. The parking and buffet breakfast were included with the booking, which was a good deal. We took advantage of the free shuttle for dining out, so no worries with […] driving that night. The warm chocolate chip cookies upon check in are a nice touch. Would definitely stay here again. Read moreGenuine Hotels.com guest review
"Nice hotel close to Galleria"
Only Stayed one night but ill be back to this hotel. Such a good price for a great room.Genuine Expedia guest review
"My favorite room ever!"
It's like an apartment! It had a full kitchen! The balcony was the best part and with the bar across the street being open till 2A, this place is brilliant!Genuine Hotels.com guest review
This hotel was great. Loved the room. Good rates with full kitchen and living area. The only thing I didn't like was paying for self parking. Also the cookies at the front desk were wonderful! ;)Genuine Hotels.com guest review
The AC would not cool. Unacceptable for Houston in the summer.Genuine Hotels.com guest review
I just can't believe me and my wife caught a special 85 bucks!!! and it was like a condo very beautiful people were nice, the only problem we had was the African valet driver took my debitcard. but they slid it back in the top of the truck the next day.Genuine Hotels.com guest review
"Awesome and Roomy"
Great place to stay. We didn't know it would have so much room on the inside. The water pressure in the bathroom left much to be desired, but other than that it was perfect! I'll definitely stay here again.Genuine Hotels.com guest review
Great hotel. No complaints whatsoever about the hotel. There is a lot of traffic in the area but not the hotel's fault.Genuine Hotels.com guest review
They charge $26 a night, for parking in the SELF PARK garage. I've never had to pay for parking in a hotel I'm staying in. Horrible, idea. This made the great deal I received from Hotels.com void.Genuine Hotels.com guest review
"Hotel located across from Galleria"
Hotel was within walking distance to Galleria and accessible to many excellent restaurants. Excellent shopping in Galleria and nearby. The Reliant Stadium was about eight miles away and Minute Maid Park was about three miles away. Tremendous place for the family, as we had adults of 70, children of 46, 41 and 40, and five grandchildren from 16 to 4. […] Everyone had a great time. Read moreGenuine Expedia guest review
"Great stay,minus the barking dog in the next room"
Every one of the employees was beyond pleasant and helpful. The valet workers were having to work like mad men seeing as it was a packed house for the LSU game! But they treated me as if I was the only customer they had each time they assisted. My only complaint was the annoying dog in the room next to us that yapped all morning long. Or should I state […] that it was the irresponsible pet owners that didn't tend to their dog and make it quit waking up the guest. Read moreGenuine Hotels.com guest review
"Came in for the LSU game had a lot of fun."
Hotel had vomit stains in he hall. My friends checked in3 hours late due to not being fully staffed to clean the rooms. Which was not bad because the room was a nice size. But their was 9 of us in that one room due to this. We ran out of toilet paper and called for it several times before getting it.Genuine Expedia guest review
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