"close to everything i was looking for!!!!!!"
I absolutely love the Doubletree galleria hotel...This is me and my family go to hotel every time we are in Houston!! Not to mention the chocolate chip cookies are so deliciousGenuine Hotels.com guest review
"Excellent place to stay"
I was quite impressed. The suite we had was awesome and the service was excellent. I definitely recommend opting for free parking and breakfast when you book, save you money and the breakfast is very good. The only thing I can complain about is the lack of a bathroom vent. The shower makes the whole suite hot and humid. I had to turn the air way down […] to cool the room off. Read moreGenuine Hotels.com guest review
Beware of additional charges. It is amazing that you can stay in any 2 star hotel and not have to pay for parking or internet, but the high dollar hotels still charge for this. I suppose it is an attempt to be competitive on booking sites only to hang you for what should be included services with any hotel stay.Genuine Hotels.com guest review
"Great hotel, great price!"
Got the room at a very good price. They even upgraded our room to a balcony on a high floor. Staff was very helpful and friendly. King suite was huge!Genuine Hotels.com guest review
"Close to airport and mall"
Has a good experience. Whent to the mall and pearlandGenuine Expedia guest review
Second time staying at this hotel and it's my choice for future stays in Houston. Great location and reasonable pricesGenuine Hotels.com guest review
The only complaint I have was the cost to pay to park other than that the hotel was great.Genuine Hotels.com guest review
"Top Rate Customer Service"
Our stay was great! Everyone that works here is exceptionally nice and hospitable. This will be our go-to hotel from now on when we travel to Houston!Genuine Hotels.com guest review
"Convenient to MD Anderson and local restaurants"
Very good valueGenuine Hotels.com guest review
We stayed here one day before our cruise. The room size is large and comfortable for a family. Nice kitchen area, very convenient when you have small children. Parking is HORRIBLE at night! Hard to go in and out of Hotel. Breakfast buffet was good but go early or you will not have a seat! They charge extra for Valet and Self Parking. Location is close […] to shopping and restaraunts. Read moreGenuine Expedia guest review
We arrived early and room wasn't ready so they upgraded our room to a Suite. That was great!! Thank you. Every one was very sweet. There was no hot water in the shower. It had rained that day and some of the cable channels were out. It was still raining at night so we decided to go to the hotel bar and watch the NBA basketball finals. This was the only […] bad part of the stay.The bar also didn't have the TNT basketball game. We stay and had a few drinks. The bartender complained about everything. No blender, no coffee, no snacks.. He didn't want to accommodate anybody. I knew more than I wanted to know about the bartenders life! Read moreGenuine Hotels.com guest review
"It was ok"
I checked in at late night and lady at the counter was very nice and took very good care of us. Hotel room was OK but not that clean. Next morning i asked the front desk person to have our room cleaned but when we came back at night the room was still in same shape which was very disappointing.Genuine Hotels.com guest review
Our stay was wonderful with a very friendly staff. The only down side was the pool was closed.Genuine Hotels.com guest review
Lovely though they forgot to give me a cookie when I checked in!Genuine Expedia guest review
"Nice Hotel by Galleria"
The room was clean. The cookie they gave us was delicious. We enjoyed ourselves and we had food places in walking distance from us.Genuine Expedia guest review
"Staff are superb!"
Jamel and his valet staff are superb!!!Genuine Hotels.com guest review
"Family friendly Hotel"
Wonderful hotel located only 1 block west of the Galleria. Hotel is well staffed with courteous and friendly reception/restaurant staff. Saw a lot of families at this hotel - very family friendly. I got the Sleep, Park, and Eat rate - I almost felt guilty paying less than $90/night for free parking & full breakfast buffet. Awesome awesome stay! I will […] come again when I'm in Houston. Read moreGenuine Expedia guest review
"Was very nice room with living room suit."
Enjoyed the night. The price was very competitive. Will come back again at the right price!Genuine Expedia guest review
The hotel seems a bit outdated. We had free breakfast with our room stay package but the food was not that good and the eating area was extremely small and cramped.Genuine Expedia guest review
"All I can say is Perfect"
Great location very clean nice looking hotel. When I checked in around 6 they had free gourmet food and drinks to greet guests. You will be glad you booked.Genuine Hotels.com guest review
"Try different hotel"
A large party in mezzanine made 10 pm checkin hectic and no cookies available. Said would deliver cookies but never did and none available when checking out 2 days later either. Worst of all was no hot water the first night. Breakfast food selection good but tables jammed together and hectic trying to get one and wait staff to bring coffee. Not a relaxing […] stay except for the large pool. Read moreGenuine Hotels.com guest review
had a pleasant stay .....friendly environmentGenuine Hotels.com guest review
Priced very competitively for a larger room with kitchenette in Galleria neighborhood. HVAC a little loud in room but became white noise most of the time. Staff in lobby upbeat and professional however hotel seemed somewhat understaffed due to running out of pool towels and room attention waiting until late afternoon some days. Pool area comfortable. […] Good exercise area with cold face towels!. Prepaid parking efficient except Sat night when crowded out by short term hotel bar parking. Only paid internet access in rooms speaks to the competitive juggle that the hotel business is. Read moreGenuine Hotels.com guest review
"Very nice stay"
We stayed at the double tree for our anniversary just to have some time to ourselves. Everything was great besides the balcony lock being broken, they charged a delivery fee to bring our food up the elevator, and they didn't have any cookies. (I love their cookies)Genuine Hotels.com guest review
Parking is not convenient, parking attendant was rude; only ice machine is located on the second floor; the pool was cloudy needed to be chemically treated. Breakfast was good.Genuine Hotels.com guest review
"Solid stay and value"
We were pretty happy with the stay. Overall there was little night life after 9PM, but that really isn't the hotel's fault.Genuine Hotels.com guest review
"Comfortable&spacious/walking distance to the mall"
While we enjoyed our stay at this site, there were some issues that needed improvement. The front desk and housekeeping staff were professional and courteous, but not always able to solve problems as they arose. Another family on our floor had requested adjoining rooms, but anther guest had to be moved late in the evening to accommodate this large family […] with young children. Our room had a lot of dust on the desk and end table surfaces and the wastebaskets and bathroom were not clean when we arrived. One could tell that the bathroom was not cleaned well during our stay.That being said, the room was spacious and comfortable. The breakfast buffet was delicious, but be prepared to wait during peak hours of operation. On one night of our stay, there was a large party. Many of these party goers parked in the hotel parking lot. As a guest in the hotel, I had to park offsite because there was no room left i n the lot. The party was supposed to end at midnight, but continued long afterwards, which disturbed guests in nearby rooms. I was disappointed that my vehicle remained offsite all night, because the party did not end as scheduled and the parking/ valet employees were not prepared to handle such a large crowd. WE were not able to use the workout room because it was overrun with young children, despite the sign that prohibited children from using the fitness facility. Overall, this was great value for the amount of room that we had in a good location. Read moreGenuine Hotels.com guest review
"Nice hotel with city view"
Very good overall. Additional garage parking fee $20 is neededGenuine Expedia guest review
Excellent facilities with full kitchen and suite. Free breakfast with the room rate that I had and that was great but crowded.Genuine Hotels.com guest review
"Convenient to Dr office"
Staying overnight. Arrived around 8:30 pm. Ordered room service. Meal was good and came in time they quoted. Server very polite. Front desk staff and valet also very nice.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Thank you for this review of your recent stay. Your comments have been shared with the team members that provided you the service as expected. We look forward to your next stay soon.
"Best time ever"
I went to the hotel to celebrate my daughter's 10th birthday with a couple of her friends and I must say from the moment I pulled up to the hotel to when I left with the girls it was a truly amazing experience. The staff went above and beyond to make our stay special, when I told one staff about my daughter's allergy to peanuts she sent her a very nice […] tray of cheese and crackers with a birthday card. The girls had so much fun they did not want to leave and neither did it. Thank you to all who made my big girl's day super special Read moreGenuine Hotels.com guest review
I was not expecting a poor service at hilton. We had our room in executove suite but there was not a single bottle of water in the room. No one came and clean our room. We reached on a saturday night and there was no one to assist us with our baggage and parking. Instead the valet driver was yelling and asking us to leave the parking space as there […] was no space for parking. Zero percent of courtesy talking to customers. Read moreGenuine Hotels.com guest review
"close to entertainment"
enjoyed it, staff was very friendly and everything asked was responded quickly. Very neat and clean room. loved it!Genuine Hotels.com guest review
"Luxurious stay for fantastic price!"
We loved our stay at the Doubletree! We received a room upgrade, and our rom was beautiful and huge! It was very clean and the staff were wonderfully helpful. The breakfast bar was unbelievable for the price - pancakes, fresh made omelets, and fruit galore, with a waiter to assist with drinks. The location was kind of busy because it was downtown, but […] it was totally worth it for the shopping. The parking garage thing was a little confusing. Read moreGenuine Hotels.com guest review
"very pleased, best experience ever, thanks"
breakfast was amazing,Genuine Hotels.com guest review
Since we walked in the hotel it was a very awesome experience. The room was awesome with view....We had free breakfast and free parking with the stay. The breakfast was more then we expect it was a buffet breakfast. The hotel was walking distance to the galleria.....I would really recommend tjis hotel to family and friends.Genuine Hotels.com guest review
I booked an executive suite, supposed to be a room in the top 4 floors, upgraded amenities, free breakfast buffet, etc. When I arrived to check in, there were no executive suites available, but I had already booked it, and paid for it?!? I received a 13th floor room instead, and was promised it was the same thing. I did not receive any of the Executive […] room upgraded amenities. The booking was for 4adults/1child, and I had to fight for the supposed included free breakfast buffet, because check-in forgot to give me the coupons. The hotel had a party booked for that evening, which got out of hand and the police and fire department had to get involved. It was so crowded, guests were having trouble just getting in the front doors. Due to the party, the bar/lounge was unavailable, and the pool was too crowded to enjoy. Parking also became a nightmare. My booking included free parking in the garage, which became full due to that party so hotel guests were having to park across the street in a retail parking lot. The party lasted until 3-4am and the whole time, car alarms were constantly going off in the overcrowded parking garage, which echoed right through the windows/curtains of my 13th floor room facing that direction. If someone doesn't have my horrible luck, then it might be a great hotel. The room was nice, but I cannot comment on the Executive upgrade, cause I didn't receive it. Read moreGenuine Hotels.com guest review
I enjoyed my selfGenuine Hotels.com guest review
Staff were friendly, bathroom and rooms were clean, good choice of things to view on tv, the buffet was excellent, valet staff and Lamond were great. The checkin lady, forgot name, went out of her way to help us. Overall a very good experience.Genuine Hotels.com guest review
"very helpful personel"
whenever help was needed, there was assistance. Particularly on the office matters.Genuine Expedia guest review
"Nice getaway hotel"
It was nice! No cookies available but that was ok, the free breakfast made up for it. Nice pool area with comfy day beds and fire! Perfect room for the price !Genuine Expedia guest review
My stay started off great but the second night I was living in heat. The AC unit did not work. However the mantance guy came out to fix AC unit but two hours later it went back to heat. The hotel staff located another room the next day and no problems with transition. The staff was very friendly and honest. The breakfast was wonderful.Genuine Hotels.com guest review
"Very pleasant experience"
Everything was excellent. Hotel staff were courteous and friendlyGenuine Expedia guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Thank you for taking time to tell us about your recent visit. We look forward to seeing you again soon.
The hotel was Goregous. The only problem I had was the long wait to check in.Genuine Hotels.com guest review
"Wonderful hotel near Houston Gallaria"
All the staff were great! I absolutely loved my king suite and wish I could live there. I will definitely be staying there every time I go to Houston.Genuine Expedia guest review
Everything was good. The only thing that was off setting was that only 2 elevators were working and the wait was very long.Genuine Expedia guest review
"Hotel room from hell!!!"
Shower water was cold room had a terrible smell I was just unhappy the whole time.Genuine Expedia guest review
"Excellent stay as usual!"
I love staying at this hotel. The staff is always very friendly and is willing to do whatever they can to make your stay comfortable!Genuine Hotels.com guest review
Awesome staff. Very clean. Great view. Great breakfast buffet. Check out time was great. Good gym. Lived it up.Genuine Expedia guest review
The price i paid should have upgraded me to a 2 bedroom suite because we checked in at 9pm and left at 730 am the next day the pool was closed i was paying cash but reserved the hotel with my credit card they made me put a deposit down of 120.00 cash they did return it to me the next morning at check out however the room was suppose to have free breakfast […] but it did not the hotel smelled like dirty butts a lady had to use a whole can of spay to get the stinch out Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )