"Perfect for business trip"
I stayed 3 nights in January 2015 while on business in Houston. I got a room on an executive floor with access to the executive lounge. With this you get free breakfast and snacks at the end of the day in the lounge. The room was of good size, clean and with complete amenities. The hotel is one block from The Galleria mall, so location is great. Hotel […] has its own valet and self parking which will be charged extra to your room. Will stay here again. Read moreGenuine Expedia guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria We are delighted to hear that the DoubleTree Suites by Hilton Houston Galleria was perfect for your recent business trip. It is wonderful to hear that you will be returning to us again!
Overall the hotel is very comfortable Close to the Galleria. Lots of eateries nearby.Genuine Expedia guest review
Service was excellent! Only complaint is the fee for parking.Genuine Hotels.com guest review
The hotel was nice and all of he staff exhibited great customer service. The only complaint I have is when I book the hotel on this website it said nothing about a $100.00 deposit for damage that they took upfront. They hold it on your credit card and will release the hold once you check out. But it won't be released to your bank for 24-48 hours. It's […] in "limbo" until then. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Sarah-- Thank you for your comments. We are pleased that you appreciated our excellent customer service efforts during your recent stay. Guests are required to pay an incidental fee upon check-in that will be returned within 3-5 business days after check-out. We apologize if this caused any inconvenience.
Fabulous location, friendly staff, & impeccable service!!!! Great hotel for families.Genuine Hotels.com guest review
Great!!!! I had a great time and my stay was very comfortable. The hotel staff was amazing and very helpfulGenuine Expedia guest review
The hotel staff were friendly & the room was clean ... Only problem I had was the fact I had to pay $23 to park after paying so much to stay in the hotel I think they should at least give you free parking then the room heated didn't work it was at least 40 degrees in the room all night ... At 9am housekeeping came walking in the room while I was sleep […] asking to clean when check out wasn't until 12 Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Thank you for your review. Please be aware that our parking rates are competitive with other nearby hotels and public places. We regret to learn if your HVAC unit was not functioning properly in your guest room, and hope you communicated this challenge to one of our associates while you were on property. Our apologies if our housekeeping staff disrupted your sleep one morning. This incident will be addressed internally so that no other guest reports a similar occurrence moving forward.
I recommend this hotel to anyone visiting Houston, from the moment we walked in we were treated like royalty and the manager, Kele Agi, went the extra mile to make sure we had an unforgivable experience. The hotel was clean and it is within walking distance to Galeria which can be a nightmare if you drive.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Thank you for recommending our hotel to fellow travelers visiting Houston! We will be sure to share your kind praises with Kele Agi, and she will be grateful to hear that she left you with an unforgettable experience.
we enjoyed the large room the staff very nice except when we checked in I took a King suite and the clerk told me I only get one breakfast which is odd but a second clerk cleared this up. Breakfast nice easy walk to shopping and dinning. Only drawback is the parking..... otherwise great.Genuine Hotels.com guest review
"Nice Stay Overall, could have been better."
The staff was very friendly especially the kitchen staff. They helped to make this a pleasant stay overall. The hotel is conveniently located by the Galleria. There are several places to eat in the area that offer a wide variety of choices. The room was clean overall. The only real issue was the shower and the lack of water pressure. The shower looked […] liked it had been recently worked on. We were only there for the one night so it served our purpose. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Ronnie-- Thank you for your review. We are happy to read that our kitchen staff exceeded expectations during your recent stay. Our apologies if the water pressure caused any inconvenience and hope that you communicated this challenge to one of our associates. It would have been a pleasure to remedy this minor issue in an effort to make your stay more comfortable.
This hotel has no amenities. I'm talking about drinks, snacks, etc. There is 1 vending machine. My fiancée and I like to have bottled water to drink throughout the night.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Dakota-- Please be aware that there is a gift shop located in the lobby of our hotel that offers bottled water for purchase. The store is open from 7am-11pm.
It's Hilton so what would you expect!!!! Second time there in a year and will definitely go again. Kind of pricey but it's worth itGenuine Hotels.com guest review
"New Year's party"
Friends threw a party here on new year's and my boyfriend and I decided to book or own room. Our reservation included breakfast and parking. We ended up in the penthouses. The room was clean with a great view of the city and our floor was quiet. We ate breakfast at the grille which has a delicious omelet bar.Genuine Hotels.com guest review
the hotel was nice and the room was nice the only problem I had was that our room was by the elevator and it was very loudGenuine Hotels.com guest review
"Nice place, bad parking experience!"
It was very comfortable....I suggest to park your car in the hotel garage, since the neighborhood parking is private and reserved to the stores. I had my car towed and payed $223.00 to have it back. The hotel staff suggested that it was fine to leave my car in the outside parking, but it wasn't!Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Thank you for choosing to stay with us. We regret to learn that your car was towed while you were a guest of ours. Allow us to sincerely apologize if you were provided inaccurate information about where to park your vehicle. This will be addressed internally to ensure that no other guest reports a similar occurrence moving forward.
"Great service @ this aging hotel."
I was mistakenly placed in an occupied room but quickly upgraded to a bigger & better room & given a free breakfast. Breakfast service was very good w/a good variety of food items. The key card that you wave in front of the sensor to open doors was slow to work for the parking lot. The toilet drip was fixed w/in an hour. The hotel looks a bit dated […] but was fine. It may soon need upgrades, fixes & modernizations. Read moreGenuine Hotels.com guest review
Checking in was a breeze. Easy and fast. David was great...! We got an upgrade to a bigger room that my daughters really appreciated.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria It is great to hear that your room upgrade exceeded your daughter's expectations! We look forward to serving you again soon.
"NYE hotel stay"
My boyfriend and I stayed two nights at this hotel to celebrate the new year. The hotel is clean, and the staff is friendly. The only real issue we had with our stay was the crowd. There appeared to be a lot of issues with fighting, noise, and groups coming from nearby clubs. Initially we thought this issue derived from a lot of partying during NYE […] celebration, but the staff member informed us that this type of thing happens frequently at that particular location. Although we enjoyed our stay, we probably will not return because of the crowds that seem to frequent the hotel. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Thank you for your review and choosing to stay with us over New Year's Eve! We sincerely regret to learn about the disruption you experienced during your recent stay. Although New Year's Eve is a notorious time for parties, it should never disrupt our guests trying to enjoy some rest and relaxation. We will be sure to address your comments, so that no other guest reports a similar incident moving forward. If given another opportunity, we hope to welcome you back for a much improved experience.
This room was beyond my expectations! We stayed in the King Suite, the room was huge and had a balcony. The bed and pillows were so comfy, it was better than home. The staff was courteous and when there was an error on my bill, they fixed it, no questions asked. I would recommend it and if I ever go to Houston will stay here again.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Thank you for your review! We hope you had a great time at the Texas Bowl while staying with us. It is wonderful to hear how much you appreciated our comfortable bedding materials. Thank you for recommending us and choosing us as your preferred hotel in Houston!
"Great hotel - stay away on holidays"
It was New Year's Eve and the people in the room next door were having a giant noisy party until 5 a.m. that kept up awake. They were fighting in the hallway, playing super loud music and actually a bit intimidating. The front desk said they were sending up the cops but they never showed as this was going on in every floor of the hotel. Everything else […] at the hotel was perfect - room, cleanliness, space, convenience, location. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Thank you for your review and choosing to stay with us over New Year's Eve! We sincerely regret to learn about the disruption you experienced during your recent stay. Although New Year's Eve is a notorious time for parties, it should never disrupt our guests trying to enjoy some rest and relaxation. We will be sure to address your comments about the service recovery, so that no other guest reports a similar incident moving forward. If given another opportunity, we hope to welcome you back for a much improved experience.
"Satisfied but why not a lil more"
need more blankets in the roomsGenuine Hotels.com guest review
"I would love to go back."
I really enjoyed my stay at the Doubletree hotel. The room was really clean and the staff went out of their way to accommodate my family's needs. I would definitely recommend this hotel to others and will be back when I'm back in town.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Yuliana-- We are thrilled to hear how much you enjoyed your recent stay at the DoubleTree Suites Houston by the Galleria. Thank you for recommending us to your acquaintances, and look forward to your next return!
"Double Tree Hilton Galleria"
Well overall it was okay. Rooms cleaned on time. Sleeping was a bit of a problem though. Water pipes clattering during night and day. I was charged a Sports tax which I was not told about on Hotels.com or by Double Tree until time of check out.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Anthony-- Thank you for your comments.. we recommend that you contact the hotel to discuss any questions you may have regarding your concern. It would be a pleasure to look into this tax and offer a resolution.
"Weekend Getaway Spot"
It's always wonderful to stay at the Doubletree !Genuine Hotels.com guest review
It was a good experience, good location, clean roomsGenuine Expedia guest review
the location is good but they didnt clean my room and i found stuff that wasnt mine and i didnt like that! bad stuffGenuine Expedia guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria We regret to learn if your guest room was not serviced during your recent stay, and will be sure this is addressed internally as to ensure this does not reoccur moving forward.
"Got to get away?"
Just a little getaway to ourselves. Very comfortable, excellent view from the balcony. Very enjoyable stay.Genuine Hotels.com guest review
Was greatGenuine Hotels.com guest review
I enjoyed my visit to the hotel. We had no problem checking or out, it was pretty quick.Genuine Expedia guest review
Disaster the sheets were dirty and the hotel had to switch our room to a suite; after which the next day, my wife became ill and had her dirty tissue in the bed the night before. We left for the maid service to change our linen to later discover that the sheets were never changed as the maid service failed to remove my wife's dirty tissues from the […] flu she had!!!! Lastly, we were disturb for thy remaining 2 nights as the suite next door has a party that lasted until 5a both nights!!!!! Leonardo did what he could to accommodate us by compensating us with HHilton Honor points! Unbelieveable Christmas Hotel Stay!!! Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Ron-- It disappoints us to learn about your unsettling experience at our hotel recently. It is never our intention or standard to leave a guest room untended and regret if this was the case for you. Rest assured, your comments will be addressed with our housekeeping team to ensure that our team is carefully adhering to our cleaning procedures. We are relieved to hear that Leonardo was able to offer a resolution for your troubles during your recent stay. Your business is extremely important to us and I sincerely hope that you give us another opportunity to welcome you back for a much improved experience.
Great stay!Genuine Hotels.com guest review
We stayed in 5 hotels over our Christmas vacation and this was one of the best. Room and accomadations were excellent and the breakfast was very good. We enjoyed our stay tremendously. The staff was outstanding! Thank you!Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Timothy-- Thank you for choosing to stay with us over the Christmas holiday. We are grateful to read your enthusiastic feedback, and hope to welcome you back again very soon!
"houston galleria trip"
hotel.com follow up was great. Thanks.Genuine Hotels.com guest review
The hotel is centrally located to the Galleria and about 15 minutes from the American Girl store. The hotel lobby looks great, but the rooms could use a thorough cleaning and some updates. The staff was very pleasant and worked diligently to get the line taken care of.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Thank you for your review. We are pleased that you enjoyed our accommodating team members, and close proximity to the American Girl store! We hope to serve you again soon.
"Nice hotel next to Gallaria"
Hotel staff failed to service room #1712 on Saturday December 27thGenuine Expedia guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Allow us to apologize if our housekeeping team did not service your guest room during your stay. This will be addressed, and appreciate you bringing to our attention.
"Not only it was busy..."
My check in experience was somewhat okay. I looked online to find out the pet fee and it showed $50. The front desk tells me its $75. They put me right next to the elevators where all the traffic took place. I had so many phone calls from Double tree about my dog barking. We couldn't help it because there was kids running around people coming in and […] out. They did NOT accommodate with me at all I was there to spend my Christmas vacation, but I had to spend it at the hotel because I had to control my dog as we listened to all the elevators go up and down, kids playing, and doors slamming. This is not a pet friendly area. Read moreGenuine Expedia guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Thank you for taking the time to express your concerns with us. It disappoints us to hear of the challenges you experienced with your dog during your stay. You are absolutely correct, our pet fee is $50 (plus tax), and regret if you were provided incorrect information upon check-in. We hope that you requested a room change in hopes of calming down your dog. Your comments will be addressed internally as we continue to evolve our guests' experience moving forward, and hope you will give us another opportunity to demonstrate our commitment to being a pet-friendly hotel.
"i will want to come back!"
it was great, breakfast was awsome!Genuine Hotels.com guest review
"Hotel missing a few things"
There was no refrigerator or microwave which caused my family to have to eat a lot of fast food. The Internet is $10 a day including the expensive hotel stay. But one thing I know they have put refrigerator in the rooms as we were walking out of the door and they do have about 5 computers down stairs to be shared with the entire hotel.Genuine Expedia guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria We regret if you were unable to refrigerate or microwave any of your personal food items while you were a guest of ours. Please be aware that all suites feature a full kitchen complete with stove, refrigerator and microwave. Also, all guestrooms have mini-fridge and microwave as well. There is complimentary WiFi available in the lobby of our hotel, should a guest elect not to pay for in-room access.
We had a pleasant stay in Doubletree. Overall we were satisfied.Genuine Hotels.com guest review
"A Great In-Town Getaway"
All aspects of our stay were excellent. The front desk staff were very friendly and seemed glad to see us. The room was immaculate. I would recommend this property to anyone.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Paul-- Thank you for your wonderful comments! We are thrilled to here that all aspects of your stay were excellent, and sincerely appreciate you recommending us to fellow travelers!
I love the room and the staff here. It was a great experience.Genuine Expedia guest review
My family and I stayed overnight as we drove from. Caifornia to Florida. After a long days drive it was very nice staying at this hotel. The employees were very kind. The room was spacious and tbe breakfast was great. We always enjoy staying at Doubletree I would definitly recommend this hotel.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Sylvia-- Thank you for choosing to stay with us during your road trip from California to Florida. We sincerely appreciate your heartfelt comments, and thank you for recommending our hotel to fellow travelers.
"The good and the Fixable."
The good - size of room (very spacious), location of hotel (convenient), and pet friendly. The fixable - kitchen utensils were not provided as requested and what was provided was provided more than 30 minutes after request, bottom of trashcan would fall when lifted, shower curtain was missing some fasteners, and water would stay in tub unless tub drain […] was completely removed. Read moreGenuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Norma-- Thank you for your honest assessment of our hotel. We are pleased that our location, spacious guest rooms and pet-friendly atmosphere exceeded expectations. Your comments about the utensils, shower curtain, and shower drain will be addressed internally, and apologize for the inconvenience this may have caused.
"Great hotel in Galleria."
Excellent experience. Only thing keeping from a 5 was checkout. No receipt under the door, had to stand in line.Genuine Expedia guest review
"Avoid rooms by elevators"
Room 1416 is right next to the elevators on the 14th floor. Could hear elevator cables creaking and groaning constantly. A good pair of earplugs let me eventually drop off to sleep. Staff was super attentive of all requests. A few touch ups would have been good, but overall a nice one night stay.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria Kimberly-- We regret if the elevator noise caused any disturbance during your recent stay, but are relieved to hear the earplugs helped you fall asleep. Next time you return to Houston, please notify us in advance that you would like to be located far away from the elevator bank.
"Great hotel a couple of blocks from the galleria"
Friendly staff from check-in and throughout stay. Comfortable suites, especially the beds. Executive lounge had free snacks and sodas but you pay for alcohol. Breakfast buffet was well-stocked with a wide array of choices. Great stay all in all.Genuine Expedia guest review
Nice property. Parking was a challenge because there was not enough spaces available so I had to risk parking in the rental car spots.Genuine Hotels.com guest review
My family really enjoyed our stay and would for sure stay again!Genuine Expedia guest review
the king bed standard room is just beside the electric room and it is too noisy to sleep.Genuine Hotels.com guest review
Response by DoubleTree Suites by Hilton Houston by the Galleria LEI--We regret to learn if you experienced difficulty sleeping during your recent stay, and hope you communicated this challenge to one of our team members in hopes of finding a resolution.
"All round good business stay"
Excellent location, excellent facility located in the Galleria areaGenuine Hotels.com guest review
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