All hotels in Martinsburg, West Virginia, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here301 Foxcroft Avenue, Martinsburg, WV, 25401, United States of America, ‏‎855-239-9227
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4.3 / 5Excellent

Score breakdown (from 81 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.4
  • Comfort
    4.3
  • Condition
    4.4
  • Neighborhood
    4.3
5.0 / 5Outstanding
"Immediately off I-81"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The Holiday Inn was clean, convenient and comfortable. The on-site restaurant had a nice menu for children that included dessert, the pool was spacious, clean and convenient to rooms. The additional charge for breakfast was actually a voucher that covered the fee for 2 adults and kids eat free, so well worth the price. The only inconvenience was the breakfast service did not start until 6:30 a.m. and we were trying to get an early start. For more leisure stays this would not have been an issue.
Genuine Hotels.com guest review
1 night trip Oct 10, 2012
Lura
US
3.0 / 5Good
"Pleasant hotel experience."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
All in all, it was a pleasant stay. The pillows were small and lumpy and the bed linens were well worn. Hotel lobby was a bit shabby. Otherwise, no complaints.
Genuine Expedia guest review
Other trip Oct 2, 2012
Jericho
US
2.0 / 5Fair
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    3.0
hotel not very updated located in good area food close by and some shopping. Was clean and staff very helpful
Genuine Hotels.com guest review
4 night trip Sep 8, 2012
A Traveler
US
5.0 / 5Outstanding
"Excellent hotel for family and special occasions!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel area grounds were nice and clean. Entrance was clean. Check-in was a breeze. Had reservations already there with keys. Room was clean and comfortable. All necessary items in bathroom were available. TV service was great. Room temperature was excellent and having an digital auto ac controller was a nice added touch. Set the temperature and your done. Good view from window. Pillows were nicely labeled for soft or firm. Woke up the next morning feeling well rested with NO BACK PAIN. All in all I had a great experience at this hotel unfortunately I was not able to experience more of this hotels offerings but from a pass glance I'm sure it would have been good (Bar, restaurant, indoor heated lap pool etc.) You won't regret your stay here.
Genuine Expedia guest review
Other trip Sep 17, 2012
Jeff
US
2.0 / 5Fair
"Rock-hard bed"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    4.0
  • Neighborhood
    3.0
The bed was so hard that I contemplated putting the pillow on the floor to see if that would be softer. Other than that, the hotel was good. Nice swimming pool and fitness center. I just wouldn't stay there again, as I need to be able to get some sleep.
Genuine Hotels.com guest review
2 night trip Sep 7, 2012
Wally M
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
HOTEL ROOM FLOOR COULD HAVE BEEN CLEANER...CARPET NEEDED SHAMPOOING.
Genuine Hotels.com guest review
1 night trip Aug 25, 2012
A Traveler
US
4.0 / 5Excellent
"One-nighter in Martinsburg"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Stayed at this modern hotel right off the highway in Martinsburg for one night. We chose this hotel because it was one of the few in the area that would allow you to bring a pet. This hotel was exceptionally clean and well managed. The grounds and the property was very well maintained and the rooms were spatious and tidy. The pool was clean and busy, but nice. There was an outdoor sitting area and a decent exercise room. Absolutely no issues at all. The breakfast addition is well worth it as well and the wait staff in the restauant were very friendly an attentive. Great beds and pillows too!
Genuine Hotels.com guest review
1 night family trip Jul 7, 2012
Peter A.
US
4.0 / 5Excellent
"quick trip"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel suited all of our needs, was well appointed, and clean. Was in the area for a softball tournament with 2 adults and 2 children. Was close to restaurants and shopping. Would stay at this hotel again if in the area!
Genuine Expedia guest review
Other trip Jul 10, 2012
Kristen
US
4.0 / 5Excellent
"breakfast"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Breakfast and service there in the dining room were the only disappointing features. Not enough staff to cover the guests.
Genuine Expedia guest review
Other trip Jun 24, 2012
A Traveler
US
4.0 / 5Excellent
"nice"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Hotel was nice but Martinsburg WV is not a particular nice place
Genuine Hotels.com guest review
1 night trip May 28, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Clean, great service, well maintained"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great hotel, great service , will definitely stay again
Genuine Hotels.com guest review
4 night romance trip Apr 30, 2015
A Traveler
CA

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Tour de moto"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Bien et propre
Genuine Hotels.com guest review
Response by Holiday Inn Martinsburg
@Claude: Merci d'avoir choisi Holiday Inn - Martinsburg. Nous espérons que vous resterez avec nous la prochaine fois que vous êtes en ville.
1 night trip Aug 4, 2014
Claude
CA
4.0 / 5Excellent
"Absolut empfehlenswert!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Das Hotel ist sehr gepflegt und der Service prima. Die Zimmer sind großzügig bemessen und sehr sauber. Wir haben Frühstück mit gebucht. Das Essen war OK, aber wir würden das nächste Mal von der Karte bestellen, da dann die Auswahl größer ist.
Genuine Expedia guest review
Other trip Nov 4, 2012
A Traveler
DE
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night romance trip Feb 14, 2015
Linda
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night family trip Jan 17, 2015
Mark
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night trip Sep 26, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip with friends Mar 20, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Genuine Expedia guest review
Other trip Nov 9, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night romance trip Jul 27, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
Other trip Mar 12, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night trip Nov 25, 2012
A Traveler
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night romance trip Sep 15, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Sep 15, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night family trip Aug 15, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
4 night family trip Aug 13, 2012
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
Genuine Hotels.com guest review
1 night trip Jun 7, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night trip May 26, 2012
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
2 night trip May 25, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip May 26, 2012
LINDA
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Mar 22, 2014
A Traveler
AS
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night romance trip Aug 17, 2014
Motocycliste
CA

TripAdvisor reviews for Holiday Inn Martinsburg

Overall rating:Based on 140 traveler reviews

Most recent traveler reviews:

Overall Rating
"Everything You'd Expect from Holiday Inn"
05/28/15 Scott S Newtown, Connecticut
Traveling into this area yearly with friends we have tried many different hotels. This Holiday Inn is very convenient to Rt81 and is everything that expected of the venerable franchise. Our room was exactly what you'd expect... very clean, well appointed, WiFi strong... NO Surprises. A little more pricey than my group is accustomed to, but the hotel rose to the occasion & value. Our group (12) had dinner in the restaurant and everyone felt that fare was well prepared and overall a good value. The waitresses (2) were great, very attentive and accurate... they did not skip a beat when asked to prepare separate checks :-). We had the same experience with breakfast (not free, but very good buffet) the next morning... unfortunately for her, one of our waitresses was the same as at dinner, but despite the long hours (she was filling in) her demeanor was cheery and inviting (ask for Michelle... she rocks). The hotel bar was OK... prices pretty good... pub snack food, only passable... service with a smile for sure... Overall this hotel didn't disappoint... A strong candidate for a return engagement, next year,
Overall Rating
"Genuine Review - Bizarre Place"
05/20/15 rdavidp Morgantown, West Virginia
I am baffled by the rave reviews. The staff here ARE super nice, but the hotel - is bizarre. It is clean. And it seems the third room is decent. I sound high maintenance, but I am not - the first room, I asked to be moved since the couple across the hall kept beating their child so loudly that I could hear it. Not to mention the child screaming. Then, I was moved to the 5th floor, which is horrible. The 5th floor 'used' to be the smoking floor, now it smells horribly of stale smoke. Then moved to the 4th. I believe they rent out the rooms long term, as there was a guy in front of me asking about it. From the people who I think were homeless, to the elderly lady walking around in her underwear, to the guy who kept 'adjusting himself' in the lobby - it is definitely an interesting crowd. The other reviews talk about lots of restaurants in walking distance - there is a Burger King, Subway, a quasi OK Mexican place, and a Sheetz. So, you make up your mind on that one. It is convenient - right off the interstate - it is right beside it. Almost in the lane, or so the traffic sound would have you convinced. The staff are the only reason this earned 3 dots, they are super nice. I I know reading a review like this you are probably thinking this must be a jerk. I am not mad or anything, just want people to be aware. I booked here based on these reviews.
Overall Rating
"Enjoyed Our Stay!"
05/07/15 Shrek1 Westbrook, Maine
Overall my wife and I thoroughly enjoyed our stay at the Martinsburg Holiday Inn on the 24th and 25th of April. The Holiday Inn is located in a great location right off the highway and within walking distance of several restaurants. It is also close to Harpers Ferry and Hollywood Casino. The staff are professional, courteous, and very customer oriented. We enjoyed the breakfast we had on Saturday morning and our server Brandon was very responsive to his customers. The hotel has a bar off of the lobby and the bartenders are also very eager to serve their customers. We would definitely recommend this hotel and will be staying here again when we are in West Virginia.
Overall Rating
"Clean hotel, lots of nearby food, shopping, and pet friendly! "
04/18/15 Dave B Inwood, West Virginia
The Holiday Inn in Martinsburg is a great hotel and reasonably priced. Best of all they are pet friendly, so your whole family can stay. Clean rooms, friendly staff, and easy access to restaurants, gas stations, and shopping makes this place a great choice. Their restaurant offers good food and friendly service too if you want to stay in.
Overall Rating
"Snowbird stop"
04/05/15 PlayaDelCarmenFreak Loudon, New Hampshire
Pet friendly, easy off and on highway, bad food, clean beds and it works for a stop on the way home from the south. Could not get coffee until 7 am... Found alternate means in a local gas station. Priced higher than one would expect for such accommodations. Our ground floor room needed a good deep cleaning.
Overall Rating
"Temperary house."
03/29/15 3csandme
I recently stayed there for almost a week due to some remodeling at my house.The staff and service was great.I would say they made me feel at home while away from mine.The rooms are clean and cozy and close to near by stores and restaurants.
Overall Rating
"Wonderful stay!"
03/18/15 Stampinerin
Checking in was a breeze! The Front Desk Clerk was helpful and polite. Our room was easy to find and clean. The beds were comfortable. The pool (viewable from the restaurant) was fun for the kids. The air temp in the pool area was HOT but that's great if you were swimming. Very comfortable hotel. Ample parking close to the door. Mall, Walmart, and restaurants were all extremely close by. This is the 2nd time we have stayed here. We haven't eaten at the restaurant but it looks nice.
Overall Rating
"So So"
03/18/15 DianeLBG New York
Asked for a room that would be easily accessible from the check-in front desk because I cannot walk any distance and my wheelchair was buried in the trunk with a lot of suitcases, bags, boxes, etc on top of it. They said they'd give me a room right on the 3rd floor just down the hall from the desk. (3rd floor because it is built on a hill and that is the entryway you drive up to). They neglected to tell me that it was quite a way down the hallway and there was a long long ramp that I had to climb to get to the room. The room itself was old and needed re-modeling but was clean. This hotel didn't have a complimentary breakfast but did have a restaurant and offered b'fast, lunch and dinner. We had b'fast there and tried the buffet. The staff was very friendly and the buffet was OK. Probably wouldn't stay here again.
Overall Rating
"Conveniently located"
03/04/15 shepherd35 Halifax, Canada
The convenient location off the highway was our main reason for staying here. The staff were pleasant and welcoming, especially the morning breakfast staff attendants. If you are a light sleeper, would recommend requesting a room on the other side of the Inn.
Overall Rating
"Not Again"
02/21/15 Blake757 Hampton, Virginia
I originally posted a 2 star review directly with the Holiday Inn Martinsburg, but it was rejected because they said I mentioned a competing hotel. I didn't, but now I understand why their ratings are higher on their page then here. I won't stay here again and would not recommend it. My stay was included mediocre food twice through room service with things being forgotten each time. Cops were called to a room down the hall from me at 8 in the morning! The worst part of the stay was three in my party received chemical burns from the pool. The managers response was that some people have adverse reactions to salt water pools. Well we've all been in salt water pools before and live by the ocean and have never had any sort of reaction before. I was disappointed along with my kids.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews