All hotels in Bilbao, Spain
1 room, 2 adults
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Plaza Federico Moyua 2BilbaoVizcaya48009Spain, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.3 / 5Excellent

Score breakdown (from 313 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • Breakfast
    Tasty breakfast
  • Comfort
    Rather comfortable
  • WiFi
    Bad internet service
  • Pool
    Bad pool
4.0 / 5Excellent
Excellent breakfast buffet!
Genuine Venere guest review
Other trip Oct 6, 2013
A Traveler
US
5.0 / 5Outstanding
My favorite hotel the nine days we spent on the Camino.
Genuine Hotels.com guest review
2 night trip with friends Sep 8, 2013
A Traveler
US
2.0 / 5Fair
"Five star? Wouldn't think so"
I'm guessing you're free to choose quite freely when deciding on the number of stars your hotel will be marketed with in Spain. Because this was not a five-star experience anywhere. I'd say a dull four-star or grand three star better suits the actual hotel. Uncomfortable beds and rather bland overall impression.
Genuine Expedia guest review
Other trip Sep 10, 2013
Anders
US
5.0 / 5Outstanding
"Beautiful building in perfect location"
Architecture of building is lovely and it was the seat of Basque Government during the Spanish Civil War.
Genuine Expedia guest review
Other trip Jul 9, 2013
Ann
US
5.0 / 5Outstanding
The location was great, very convienent to get anywhere in Bilbao. The room was very comfortable and quiet.
Genuine Hotels.com guest review
2 night family trip Jun 21, 2013
Corinne
US
5.0 / 5Outstanding
"Beautiful Hotel in a Convenient Location"
This hotel is conveniently located in the city center. Walking distance to the Guggenheim Museum and the subway is practically outside the front entrance. We stayed at two different rooms at two separate stays. They were both very nice. We had spacious rooms and nice furnishings. We would definitely recommend this hotel to others.
Genuine Hotels.com guest review
1 night trip May 27, 2013
F & K
US
4.0 / 5Excellent
"Comfortable Elegance, Good Location"
Hotel Carlton was a good place to end our three weeks in Spain. The location is within walking distance of both the Guggenheim and the Old City. The friendly hotel staff gave us excellent restaurant recommendations. The room was very comfortable and quiet, with doube sinks in the bathroom.
Genuine Expedia guest review
Other trip May 24, 2013
Gail
US
4.0 / 5Excellent
"newly renovated hotel in middle of town"
Stay was wonderful and staff were helpful until the last minute. At checkout, there was a phone charge on the bill (a mixup with Expedia which we had to resolve) which other front office personnel had assured us would not show up. Person at checkout was not helpful and almost rude. Although bathroom was beautiful, carpet was worn and furniture chipped in places. Still, a good place to stay in Bilbao - lots of good restaurants around and easy to find by car.
Genuine Expedia guest review
Other trip May 12, 2013
A Traveler
US

The following English reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
"Great historical hotel right in the centre"
Very good hotel with really nice up to high standards rooms. Great value for money, large comfortable beds and friendly and helpful stuff since the moment we arrived. Clean and extremely welcoming and enjoyable altogether. Although it is not a true 5* property, it definitely is 4*. They keep the 5* for the name, but staff definitely deserves the service of a 5*. Located right in the middle of the 20th century Extension of the city centre, with a choice of 8 streets converging in the square and the train stations 5 minutes on foot. The Guggenheim museum is around 10 minutes walk. Definitely will recommend to anyone! It is very pretty outside and inside, although as said before and by other guests, it is in soon need of a revamp.
Genuine Hotels.com guest review
1 night romance trip Mar 12, 2016
Hector
GB
4.0 / 5Excellent
"Mediocre hotel at a convenient location."
The hotel is conveniently located, very close to the main shopping area and within walking distance to the Guggenheim museum. The bathroom is cramped.
Genuine Hotels.com guest review
2 night romance trip Dec 11, 2015
Young Yuen Adrian
AS
5.0 / 5Outstanding
"Grand Hotel in the Best Location"
Great old hotel in the best location possible - easy walking distance to all shopping, museums and great restaurants. The evening meal we had one night in the hotel was our only disappointment. Bedrooms are spacious and the public areas and conference rooms are spectacular. There are other hotels in Bilbao which are modern and boutique style, but this is the only place to stay if you want an old-fashioned grand hotel, beautifully clean and where everything works.
Genuine Hotels.com guest review
4 night romance trip Nov 26, 2015
Morris
GB
5.0 / 5Outstanding
"Comfortable room in an impressive building"
Impressive building in a great location - walking distance to The Guggenheim, shops, River and Old Town. Updated modern room. Lovely buffet breakfast and also had good meal in the restaurant in the evening. Not cheap but enjoyed our stay.
Genuine Hotels.com guest review
1 night romance trip Oct 11, 2015
A Traveler
GB
5.0 / 5Outstanding
If driving, best to drive around the block as you have to drive over the pedestrian crossing to park initially outside the entrance.
Genuine Expedia guest review
Other trip Oct 3, 2015
Birmingham Bev
GB
4.0 / 5Excellent
"Excellent hotel in perfect location"
This hotel is located in the centre of the city within walking distance to most museums. Tube station is just around the corner. Very nice place with luxurious interior.
Genuine Expedia guest review
Other trip Oct 3, 2015
A Traveler
GB
5.0 / 5Outstanding
"Wonderful hotel in Bilbao"
Fabulous hotel Staff lovely Ideal location
Genuine Hotels.com guest review
2 night romance trip Sep 3, 2015
bernie
IE
3.0 / 5Good
"No wifi on top floors"
The hotel looks great on arrival but I was sent to 5th floor room which, while big and comfortable, was clearly not what one would expect of a 5 star. I'm sure the rooms on lower floors are far better than this. Bathroom was faded, hasn't been redone for decades. On positive side, was spacious, had strong shower. Worst part was internet signal doesn't stretch to that floor. Also TV remote control batteries low and alsmot impossible to change channels. Was given a device to boost internet signal by nice man at reception but it didn't really work so had to come down to lobby to get online. At checkout, I mentioned this again and just got a shrug in response. Breakfast was good. Overall, disappointing for the price paid.
Genuine Hotels.com guest review
1 night trip Aug 16, 2015
Helen
IE
5.0 / 5Outstanding
"Unforgettable stay!"
The local bus from the airport drops directly opposite the hotel and the cost is only 1.45 euro per person. The journey is approximately 15 minutes. All tourists attractions are easily accessible from the hotel. It is a traditional style hotel with good size rooms and with very spacious bathrooms. A very good choice of breakfast from fruits, cheeses, cereal, cooked breakfast, pastries and a glass of bubbly for those of you who fancy a tipple in the morning. Breakfast staff are particularly helpful and friendly. We would choose to stay here again.
Genuine Hotels.com guest review
7 night family trip Jul 31, 2015
Falgu
GB
4.0 / 5Excellent
"old school comfort"
A classic hotel in the heart of Bilbao. We stayed for one night at the end of our holiday and made the most of the great breakfast buffet (worth paying extra for in your booking). Room was large with one of the biggest beds I've ever slept in, you even have a choice of pillows on demand! The only thing missing in the hotel was a good bar/social area. We were there on a bank holiday and the communal areas were very quiet. A shame as the domed lounge is beautiful.
Genuine Hotels.com guest review
1 night romance trip Aug 15, 2015
Rachel
GB
5.0 / 5Outstanding
"Bilbao visit"
We really enjoyed our stay at the Hotel Carlton. The staff, facilities and accommodation were first class. We would certainly book this hotel again.
Genuine Hotels.com guest review
1 night romance trip Jul 27, 2015
Janet
GB
5.0 / 5Outstanding
"Nice stay in Bilbao"
The hotel is in a very convenient location, with restaurants, cafes and shops nearby.
Genuine Hotels.com guest review
2 night business trip Jul 6, 2015
A Traveler
AU
5.0 / 5Outstanding
"Superb base for exploring Bilbao"
Having stayed at the hotel on business a year ago I returned with my wife for a long weekend in Bilbao. Using the same hotel turned out to be an excellent decision. The staff were friendly and courteous, the room condition superb and the location ideal.
Genuine Expedia guest review
Other trip Jun 20, 2015
JM
GB
4.0 / 5Excellent
"Central clean but lifeless."
Excellently located with an efficient check in. A good room, inward facing, so quiet. Unfortunately spoilt by hearing the flushing of loos in adjoining rooms through the night! Did not use the restaurant but breakfast was very good. When we went to the bar it was almost empty. Hotel looks to be used predominantly by business people .
Genuine Expedia guest review
Other trip Jun 19, 2015
David
GB
5.0 / 5Outstanding
"Wonderful traditional City hotel, amazing staff"
Perfect location right in the centre of Bilbao, walking distance to everything. Helpful and charming staff. Lovely big traditional rooms, super bathroom. Perfect.
Genuine Expedia guest review
Other trip May 27, 2015
Susie
GB
4.0 / 5Excellent
"Great central location for sight-seeing in Bilbao"
With only one night available this was a great location for seeing the sights in Bilbao - everything is within easy walking distance.
Genuine Expedia guest review
Other trip Apr 17, 2015
A
GB
4.0 / 5Excellent
"Good hotel"
Great comfort but paper thin walls. Overall very pleasant
Genuine Expedia guest review
Other trip Feb 15, 2015
A Traveler
GB
5.0 / 5Outstanding
"Great winter break"
Brilliant
Genuine Hotels.com guest review
2 night trip with friends Jan 25, 2015
Cathy
IE
4.0 / 5Excellent
"Comfortable"
My boyfriend and I stayed only one night to go to the Guggenheim Museum and it was perfect. The location for going to the museum is a few streets by walk and it is close to many stores and restaurants. The room was spacious and comfortable, clean and nicely decorated, we had a good view of the city and staff was nice. Parking a bit expensive but it seems to be the same price in other places.
Genuine Hotels.com guest review
1 night romance trip Jan 21, 2015
Diana
MX
4.0 / 5Excellent
"Great Bilbao hotel"
Perfect central location ,taxi rank on one side means no waiting
Genuine Hotels.com guest review
3 night business trip Oct 14, 2014
A Traveler
GB
1.0 / 5Poor
"This is not a 5star hotel"
We were extremely disapointed in this Hotel that is rated 5 star. It may have been 5 star 20 years ago. It needs major renovations and updates. Location is excellent!!
Genuine Hotels.com guest review
2 night trip Sep 18, 2014
aneetz
CA
5.0 / 5Outstanding
"Excellent location - great restaurant"
Very pleasant stay. Subway system was easy to use. Hotel supplied tickets.San Sebastian worth a coach ride.
Genuine Expedia guest review
Other trip Jun 14, 2014
A Traveler
GB
5.0 / 5Outstanding
"Great comfort and service"
The hotel is very well located and standard very high
Genuine Hotels.com guest review
1 night romance trip Apr 16, 2014
A Traveler
GB
4.0 / 5Excellent
"Lovely hotel, but a bit noisy"
Very smart place, great staff, palatial room and very luxurious, but quite noisy overnight. The plumbing from other rooms of taps being runed on and lavatories flushed was very noticeable. The bed was as wide as it was long, but quite hard.
Genuine Hotels.com guest review
1 night trip with friends Mar 13, 2014
A Traveler
GB
5.0 / 5Outstanding
"Excellent and very elegant hotel"
Beautiful old fashioned and elegant hotel situated in the heart of Bilbao and just a 10 minute walk away from the Guggenheim. This was my first ever visit to this lovely city. The hotel has a lovely elegant feel to it, the staff are super friendly and the menu and food is excellent. Considering this is a five star hotel, I thought the prices were very reasonable. My room was the cleanest hotel room I have ever stayed in. My room was big and well furnished and the bed large and comfortable. This is without doubt one of the best hotels I have ever stayed in and represents excellent value. The staff could not have been more helpful. Well done Harlton Carlton.
Genuine Hotels.com guest review
2 night trip Feb 13, 2014
Mark
GB
5.0 / 5Outstanding
"Charming Hotel"
The Carlton is a lovely luxurious hotel. It is very centrally located next to the Metro, which is good for the old city and within walking distance of the museums.We were given a lovely, comfortable room on a high floor with a little balcony and view over the garden circle. Everywhere was beautifully clean. The staff spoke great English and were very helpful. The restaurant is surprisingly small, but we had a lovely dinner there . Highly recommend it.
Genuine Hotels.com guest review
3 night trip Sep 15, 2013
Backpacking Pensioners
GB
5.0 / 5Outstanding
"5 star hotel that lived up to rating"
Excellent hotel in central location. The highlight was the magnificent buffet breakfast, with huge array of foods and really helpful staff.
Genuine Expedia guest review
Other trip Oct 8, 2013
G & M
GB
4.0 / 5Excellent
"Tastefully refurbished"
An extremely elegant period hotel which has been tastefully refurbished to a very high standard. First class central location. We will certainly return.
Genuine Expedia guest review
Other trip Jul 31, 2013
Hardtop lease
GB
5.0 / 5Outstanding
"5 out of 5 hotel in Bilbao"
The hotel is superbly located - right next to the shops, a 15 minute walk in one direction to the Guggenheim Museum and a 20 minute walk to the Old Town for glorious pintxo (tapas) in another. What's more - the metro is next to it. Staff are wonderfully helpful and friendly. We will be staying there when when return as two days is not enough to explore Bilbao!
Genuine Expedia guest review
Other trip Jul 16, 2013
Tango62
GB
5.0 / 5Outstanding
"Central with a view"
Beautiful room with a stunning view, right in the heart of the action.
Genuine Expedia guest review
Other trip Jul 15, 2013
A Traveler
AU
5.0 / 5Outstanding
"Unbelievable luxury buy"
The Carlton is a superb, last-generation luxury hotel that is perfectly maintained, with an excellent service-oriented staff. I'd stay there again. It is within easy walking distance of the Gugenheim and many other museums for which Bilbao is known
Genuine Hotels.com guest review
1 night family trip Apr 25, 2013
LM
IE
4.0 / 5Excellent
"Parking and door service?"
Difficult to park and communicate with door staff.
Genuine Hotels.com guest review
1 night romance trip Apr 27, 2013
A Traveler
CA

The following reviews were posted by hotel guests from other countries:

4.0 / 5Excellent
the hotel is really nice and the reception was warm but was disappointed of not being informed that the breakfast is included in the booking until the checkout
Genuine Hotels.com guest review
2 night business trip Apr 5, 2016
A Traveler
SE
5.0 / 5Outstanding
Lätt att hitta till alla sevärdheter med utgångspunkt från hotellets perfekta läge
Genuine Hotels.com guest review
5 night family trip Mar 29, 2016
Anne-Marie
SE
5.0 / 5Outstanding
"täydellinen sijaiti"
Todennököisesti helpoinpia sijainteja saapuessa lentokenttä bussilla. Aamiainen +++
Genuine Hotels.com guest review
3 night trip with friends Mar 22, 2016
juha
FI
4.0 / 5Excellent
"Ce n'est pas un 5 étoiles."
Hôtel pratique parce que bien placé. Les chambres sont grandes. Mais ne vous attendez pas à un 5 étoiles. Malgré quelques aspects qui s'en rapprochent on en est très loin: chambre à rénover, pas de machine à café, insonorisation très moyenne...
Genuine Hotels.com guest review
3 night romance trip Mar 15, 2016
A Traveler
FR
4.0 / 5Excellent
"Agradable"
Muy agusto
Genuine Venere guest review
1 night trip Mar 12, 2016
Maria Jose
ES
5.0 / 5Outstanding
"5 estrellas justo"
Todo bien salvo la llegada pues la marquesina estaba saturada de coches y nos tuvimos que mojar para acceder. Deberían cuidarlo. No había albornoz en la habitación pese a ponerlo en la descripción de la web
Genuine Hotels.com guest review
3 night romance trip Mar 10, 2016
Pablo
US
5.0 / 5Outstanding
"저가의 비용에 최고의 시설을 경험하였습니다."
편안하고 좋았습니다.
Genuine Hotels.com guest review
1 night business trip Mar 8, 2016
hyungchul
KR
5.0 / 5Outstanding
"Gran calidad"
Hemos pasado un fin de semana muy agradable en este hotel. Lo mejor la comodidad de estar en el centro de la ciudad y a un paso de zona de pintxos. El servicio en el desayuno fue de una calidad muy alta, un buffet extraordinario. Si podemos, repetiremos.
Genuine Venere guest review
1 night romance trip Feb 13, 2016
A Traveler
ES
4.0 / 5Excellent
"Hotel clásico, rancio y con ruidos internos."
Lo mejor: el desayuno buffett. Con ruidos internos, molestos, procedentes de los sistemas sanitarios. Necesita de actuaciones urgentes en el capítulo de mantenimiento: pintura, sanitarios, alfombras.
Genuine Hotels.com guest review
3 night business trip Jan 25, 2016
A Traveler
ES
4.0 / 5Excellent
"Bra klassiskt hotell"
Bra hotell med perfekt läge mitt i centrum.
Genuine Hotels.com guest review
1 night business trip Jan 20, 2016
Ronald
SE
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