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The Westin San Francisco Market Street is located in the South of Market district in San Francisco, California. This property stands across from the Yerba Buena Gardens, and 1 block from the Museum of Modern Art and the Moscone Convention Center. Union Square, the Financial District, the Ferry Building, and Chinatown are also within easy reach. In addition, the area offers many restaurants and nightlife.
Enjoy a meal at the onsite MaSo restaurant, serving comfort food favorites with a twist, or relax with a drink at MaSo Bar, Lounge, and Terrace. Stay connected with wireless Internet access available in the hotel's lobby for a fee. A business center houses 6 computer terminals and offers fax, scan, print, and photocopy services. The 24-hour fitness center and health club features Westin workout equipment. Plasma-screen televisions are attached to each cardio machine, and the center offers chilled water, towels, and courtesy headsets.
The Westin San Francisco Market Street offers 676 guestrooms decorated in muted earth tones. Westin Heavenly Beds feature pillowtop mattresses, 230-thread count cotton sheets, down comforters, white duvets, 5 down pillows, and bolster pillows. Floor-to-ceiling windows overlook the Yerba Buena Gardens and San Francisco's bay and skyline. Flat-screen televisions, complimentary laptop-compatible, in-room safes, and MP3 adaptors are included. All accommodations feature coffeemakers, stocked minibars, and ergonomic chairs. Marble bathrooms contain complimentary Heavenly toiletries. Wired and wireless Internet access are available for a fee.
"Lovely Hotel and Convenient"
From the moment you walk in, you are greeted by a welcoming staff and everyone we came across during our trip. The hotel is also very centrally located which made it easy coming from the airport and then bart and being able to walk to most locations during our stay. We have stayed here before and we will again.Genuine Hotels.com guest review
I was pleasantly surprised about the fantastic service this hotel gave. I had read other reviews and was a sceptic. Overall it is very nice, close to union square without being right in the middle.Genuine Expedia guest review
"Over Priced, low quality hotel."
This hotel was a huge disappointment to me. I normally stay at the Marriott but this time, I stayed at the Westin because of the location and the price through Expedia. My experience was not good. I have some food allergies, so I normally need a small refrigerator in my room. I asked 4 times for a refrigerator, each time, the people were friendly and […] said they would accommodate but the refrigerator was never delivered. Finally, at 8:30 pm, when I really wanted to get ready for bed, I called again and expressed my frustration, which finally resulted in a delivery of the fridge. From that point forward, there were many issues, the bathroom sink leaked, the maid did not deliver new cups for water, etc. The only thing that was reliable was the valet. However, for $45 a day, I would hope they could deliver your car with a smile and some kinds words. Read moreGenuine Expedia guest review
"Great location and quiet room"
We loved the location of this Westin because it is very close to bus lines that took us to North Beach, Chinatown, Haight, and other tourist type locations. It is a 10-15 minute walk to the Ferry Building, and an even shorter walk to Union Square. There are numerous coffee and sandwich shops within a couple of blocks. The room was clean and comfortable, […] but most impressive was how quiet the room was. We rarely heard any sounds from other guests, even though there seemed to be a lot of guests, based on the elevators and lobby area. The staff at the desk and at the concierge station were knowledgeable, courteous and quite helpful. Their private "black car" service to SFO was far more comfortable than the taxi ride we took on the way in, for about the same price. We have no complaints, and will stay there again. Read moreGenuine Expedia guest review
"Good Stay, Great Staff"
Hotel was comparable to those in the area and category. View from hotel room(s) were great, both from 32nd and 21st floor. Staff was very accommodating to provide a free cot, room change and extra late check out so that we could enjoy a day in the park, then come back to clean up before departure. Note: check your room location as there are rooms located […] near service elevators which can be noisy. Hotel location in Financial district made for easy access to public transportation or taxi to major attractions. Read moreGenuine Hotels.com guest review
Awesome stay at The Westin Hotel. Would totally come back when I'm in SF.Genuine Hotels.com guest review
"Great for Business Travelling"
When I visit San Francisco, most of my business is conducted either in the Financial District or SoMa so staying on Market Street is incredibly convenient. I would recommend it for any business travellers.Genuine Hotels.com guest review
"Lovely hotel in a nice neighborhood!"
Very nice hotel. The rooms very spotless and everything was in great condition. About a mile and a half walk from fisherman's wharf, pier 39, pier 33 (Alcatraz), Boudin's and Ghirardelli's. The valet service was great - our car got broken into at dinner and they were very helpful. FYI. If you check in at 7pm, you get to use the garage until 7pm the […] day you leave, even though checkout's at 11am. Read moreGenuine Expedia guest review
"An AMAZING view of downtown San Francisco."
The room we had was a perfect view of downtown San Fran. It is also located right next to MUNI/Trolly stations. In my opinion it is the perfect hotel and location for a San Francisco getaway.Genuine Expedia guest review
Response by The Westin San Francisco Market Street Dear Ross, Thank you for your nice feedback. We appreciate you pointing out our amazing views and location. Please come back soon. Be Well, Simone
"A few changes and it would be pleasing"
Coffee in the lobby (every day but especially after a false alarm at 2:30 AM) and not charging for internet access would make my rating closer to pleasing.Genuine Expedia guest review
Response by The Westin San Francisco Market Street Dear Laurie, Thank you so much for your feedback. I truly appreciate the comments about the coffee after the unpleasant experience of a fire alarm and the note on our internet charges. I will make sure we remain competitive. Please come back soon to see us again. Be Well, Simone
We needed to book a last minute stay near the financial district of San Francisco, so we were expecting to pay through the nose. We were very happy to find the Westin looked comfortable and was reasonably priced. We saw that parking was $60/night, so we parked at a nearby lot and walked over. We could have also walked from the CalTrain Station. Upon […] arrival, the staff was very pleasant and upgraded our room. We had a beautiful city view, all the way to Alcatraz Island and the Bay Bridge in the distance. The room was spacious by SF standards and the bed linens were 100% cotton and very fresh. Although we could hear the elevator, the hotel provides a white noise machine that masked the sound just fine. We probably could have switched rooms if the sound bothered us, but we didn't want to give up our view! From the hotel, we were able to walk to Yerba Buena Gardens, which has a children's museum as well as other attractions. Many restaurants and museums are within walking distance. The 12:00 check out time was really convenient for us as we needed to take care of a business matter in the city prior to our departure. Read moreGenuine Expedia guest review
"Front desk was great. Upgraded us to higher floor"
Spent 3 nights there with my daughters and it was a great location for all that we wanted to see.Genuine Expedia guest review
"Nice but not wow"
The view of the hotel was amazing. They put coffee and tea every day and that is very nice! The bathroom is a little bit small but the beds are comfortable. The employees weren´t the nicest. But is a nice hotel to stay. But I lost an earing under the bed and when I looked under the bed I found a lot of dirt, one candy and trash. That was disgusting […] . Read moreGenuine Hotels.com guest review
We stayed for 3 nights and it was wonderful. Curtis gave us a room with a great view. Service on every level was outstanding! I will stay here again for sure.Genuine Hotels.com guest review
I had to stay at the Westin for one night before a medial board exam. The staff was extremely courteous and upgraded me to a top-floor room in a quiet section of the hotel. The views were amazing and the room was so comfortable to stay in. I hope to come back again for a fun visit!Genuine Hotels.com guest review
"Very nice hotel close to the center of SF"
We were there for 9 days, everyone in the hotel were very helpful and pleasant. The minus is that the parking is very expensive. Our stay there was a very nice experience.Genuine Expedia guest review
Overall, the hotel provided a very comfortable stay and location was conveniently located to nearby shopping and trolley service (a must do while in SF). We were pleasantly surprised by the breakfast buffet we almost skipped! Good range of breakfast items, fresh fruit, yogurt, cheeses and juices.Genuine Hotels.com guest review
Great time!! Thank you!!Genuine Hotels.com guest review
The room was wonderful and the Heavenly bed made for a great night's rest! I had room service and the food was excellent, albeit a little unexpectedly pricey as the meat option I selected didn't have a dollar value on the menu and ended up adding significantly to the price. Also, my room did not have wash clothes or hand towels and I had to ask for […] them. The Service desk was very responsive to my needs. I would definitely stay at a Westin again and recommend it to others. Read moreGenuine Hotels.com guest review
It's was a comfortable stay. The hotel was centrally located to walk to various places throughout the city.Genuine Hotels.com guest review
"Great hotel - needs to provide free wifi"
it is a great place. Wish the wifi was free.Genuine Hotels.com guest review
The location was not good, very inconvenient & we were not told ahead of time that we had no other choice but to pay $50+ per day for valet parking. The staff was very nice & the room was very clean.Genuine Expedia guest review
"Great hotel and location"
Fantastic staff. Made traveling around the city greatGenuine Expedia guest review
"The most pleasurable hotel experience in years!"
Our check-in was the beginning of a wonderful customer oriented experience; the greeting, the smile of confidence and the assurance of true satisfaction. The room was exceptional; facing the harbor with floor to ceiling windows and viewing the tanker ships as they awaited their turn at port. The mattress is truly "heavenly." My wife and I had a sound […] and relaxing sleep 6 nights. Most hotels are not offering this level of comfort. My hat is off to Westin for the quality of mattress and linen....and the toilettries that rival all of the better four and five star hotels. If you are considering comfort and value, Westin leads the competition. Read moreGenuine Expedia guest review
"Great location for shopping"
.....but not many restaurants close by except in hotels.Genuine Expedia guest review
"Needs a renovation"
The hotel is very well located, I believe it is undergoing renovation works. However, the rooms are tiny (we stayed in a superior double), bathrooms antiquated and unbelievably small, no free wi-fi in the rooms etc. It's really old style, dusty feeling. Other than that, the staff has been very nice and helpful.Genuine Expedia guest review
Response by The Westin San Francisco Market Street Dear Tereza, I appreciate your time to provide us with your feedback. I'm delighted to let you know that our new restaurant MaSo opened last month and that we finished the re-fresh of our Westin workout facility. I'm sorry to hear that you feel our guestrooms are small and antiquated. We are actually proud of our modern guestrooms design and our stunning views for the floor to ceiling windows. I do hope you will give us the opportunity to serve you again to change your opinion. Be Well, Simone
"Too busy to care"
Front desk helpful but not the manager, who was supposed to call me about a booking problem but didn't. Bathroom vent didn't work. Don't waste your money here, as there are much classier hotels 2 blocks northGenuine Hotels.com guest review
I was rearly at the Hotel. I was sight seeing most of the time. When I was there the hotel was fine.Genuine Hotels.com guest review
"boring and overpriced"
The hotel was fine, but I've stayed in similar accomodations for half the price in bigger cities and just feel it wasn't worth the cost. The employees were exceptionally professional, however.Genuine Hotels.com guest review
Everything was great except for the hotel bar. Bar staff treated my 22 year old children very rudely. Didn't wait on them and even commented on how they hated serving young people. After 20 minutes my kids left with no service or acknowledgement. This is unacceptable for a Westin Hotel. Everything else was very nice. Thank you...Genuine Hotels.com guest review
Room was clean and cozy. Staff was kind and great to talk with and helped alot!!!Genuine Expedia guest review
"A good value"
A fine place and a good value. Parking is a little difficult, but, that's SF.Genuine Hotels.com guest review
"nice hotel close to all the center city shops"
overall the hotel was clean and the staff was pleasant but the room was very small and it felt like we were always in each others way. would stay there again but would request a larger room.Genuine Expedia guest review
"Great downtown hotel"
Overall it lived up to the expectations and I got a great price for the room. However, no hotel is going to get an overall rating above 3 when they try to charge an arm and a leg for in-room internet.Genuine Hotels.com guest review
Very nice remodel, great staff, excellent restaurant expensive parking.Genuine Expedia guest review
"Great Location but lack of services for the cost."
Comfortable stay in a nice hotel. The location was the best part of this stay. Cost of hotel is merely the location - do not expect anything special. Wi Fi, which is a given in most hotel stays now, the Westin will charge you not only for the connection but for each computer or tablet you use. Parking is also a costly issue - understandable given the […] location, but the cost is a bit extreme. However the staff will inform you, if you ask that there is a more reasonable parking garage one block over. Read moreGenuine Expedia guest review
"Easy to access all of San Francisco!"
Nice hotel overall. Our room was too close to the elevator, so there was lots of elevator noise! Other than that, a nice hotel.Genuine Hotels.com guest review
Clean, comfortable hotel in very good location. Large, updated guest rooms with 2 queen beds, which is why we booked this hotel...much better than 2 double beds. The only negative was the price of breakfast in the restaurant...ridiculously expensive...but plenty of other alternatives within walking distance.Genuine Hotels.com guest review
The shower leaked all over the floor, carpet was wet for both days. Couldn't open door in bathroom and use toilet. The gym was closed due to construction. For as much money as they charge the internet should be free. They charged me $22 to use the internet and print 5 pages of paper. I would not recommend this hotel.Genuine Expedia guest review
"Hotel sits n city bus tour route, and is stop."
Lobby lounge was under construction during my stay. Sitting area in my room was awfully lacking with just one desk chair.Genuine Expedia guest review
"This was very nice hotel and good location."
The experience in the hotel was pleasant and comfortable. We loved the area were is located and very good access to other locations of interest.Genuine Expedia guest review
"Get Ready for the Parking Fee"
Hotel was great, but $71 per night for parking a pickup truck?Genuine Hotels.com guest review
I rated the room of 2 star due to the bathroom. Although I didn't spend most of my time in the room cause I was out all day... I think that the bathroom disgust me the most. It smell like feces. I started to investigate where the aroma was coming from and realized the rim of the base of the toilet had a streak of feces. I immediately called housekeeping […] and reported the smell and what I noticed. They send housekeeping to the room to clean it but knowing this completely upset me and made me disgusted with the hotel. For this reason, I do not recommend this hotel. If u don't care for cleanliness and only concern urself with location then this is a good hotel cause of location. Market street is the best location for hotel stay cause all the stores, restaurants and etc are located there plus transportion. You will find the cable car, bus, trolley and other transportation stop on the market st strip leading u all over San Francisco. If you decide to go to Westin wish u a better experience stay there. As for me, no more stays at the westin not at San Francisco or anywhere. This is not my first time staying at a Westin hotel... Didn't like it in Ny and the one in San Francisco. In both hotel found it to be filthy. Courtyard Marriott is cleaner and nicer furniture for less. Don't believe me check them out yourselve and you will see. It's truly ashame... Pay less in one and its all around better than a so call high end hotel. I feel like Westin is truly overrated. Read moreGenuine Expedia guest review
Response by The Westin San Francisco Market Street Dear Eileen, Thank you for sharing your feedback online. I was very shocked to hear your comments regarding our cleanliness. Our veteran Housekeeping staff is very proud of the level of cleanliness we provide. I do hope we get the opportunity to show you our usual levels of attention to details, cleanliness and service. Be Well, Simone
We stayed as a personal visit to SF and loved the location. Close to restaurants, public transportation and activities. Clean and well appointed rooms with cheerful staff.Genuine Expedia guest review
"Weekend in SF"
Hotel is location is good. Rooms clean and staff very good. Overall experience was very good and it's the second time we've stayed here.Genuine Expedia guest review
"Weekend with the kids"
This was a great hotel - we stayed on the 22 floor with a great view to the city. We had a king bed, I asked for two queen and unfortunately they we're completely booked. Carmen at the front desk was amazing she called for a rollout bed and it was waiting as we arrived in our room. She was great with making sure our stay was comfortable. This was a […] weekend trip with my three kids 16, 14, and 9 - they love the city, love to walk around catch a movie and take out time with no real agenda. Very safe and clean area around the hotel.We parked at Jessie's garage overnight next to hotel highly recommend it. Target is nearby great to buy snacks and drinks to bring back to hotel. On our way out we drove to Alamo Square to look at the painted ladies - good pictures. SF is a great City, lots to see and do! Read moreGenuine Expedia guest review
"nice place to stay in San Francisco"
We enjoyed our stay at the Westin Market Street. The rooms were large and commodious. Of course, the Westin beds and linens are luxurious. This hotel is centrally located.Genuine Hotels.com guest review
We visited San Francisco and also Napa Valley. We stayed at the Westin in San Francisco.Genuine Expedia guest review
"Good Location But..."
Location was excellent to get anywhere in the city. We had a tub drain back up that after 2 attempts staff did not respond to our requests to fix it. Upon leaving it still was not fixed. Food prices in the hotel are not family friendly at all, in fact they appear high even for business travelers. Room was great and the beds are as advertised. As with […] anywhere you go in San Francisco, unfortunately the homeless are everywhere Read moreGenuine Expedia guest review
Response by The Westin San Francisco Market Street Dear Jim, Thank you for not only sharing your feedback on Starwood but also on Expedia as well as e-mail me personally. I appreciate all the channels your reaching out to us and I'm personally following up on where we can make positive changes. Be Well, Simone
"renovation and room behind elevators..."
Lobby and bar was under renovation. My room was right behind the elevator so we were listening to the elevator for 24hrs. I asked for the room change but they did not offer anything else.Genuine Expedia guest review
Response by The Westin San Francisco Market Street Dear Guest, Thank you for your feedback regarding your recent stay. I'm pleased to inform you that our brand new restaurant MaSo=Market South is now open. It is always wonderful to present a new product to our guests even though while the renewal phase can be challenging. I do hope we get to showcase you our new space soon. Be Well, Simone
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