"Very good stay"
My wife and I decided to stop here after a long drive from CA to see if we could check in early. Good call, because we were accommodated with no issue by Sol at the front desk. The room was clean and had plenty of space for me, my wife, and two kids. It definitely made our stay in El Paso over the Thanksgiving week very pleasant. Hotel staff was kind, […] helpful, and greeted me pleasantly every time. Breakfast was good, simple. The hotel was clean, never appeared messy or dirty. The hotel being close to the freeway was convenient and freeway noise wasn't really bothersome until about 6:30-7a. My only gripe. Other than that, my family had a very good, comfortable, stay. Read moreGenuine Hotels.com guest review
"Good but not great...."
Overall stay was good. I'd recommend. I was just a little disappointed with the linen and towels. Location and amenities were a perk.Genuine Hotels.com guest review
"End of a Long Day Oasis"
From check in to check out, the staff paid attention to us to be sure we were comfortable and happy. Couldn't be happier.Genuine Hotels.com guest review
"Cost effective and convenient"
Great place if you plan on going into Juarez! Spacious rooms, great breakfast, pleasant staff, close to the airport, close to restaurants, and very cost effective. Probably going to be back.Genuine Hotels.com guest review
Would be fine if the matresses would be changed for newones!Genuine Hotels.com guest review
"Great stop over for us!"
Awesome spot. The food and bar set up is a great system in place and the free breakfast was perfect.Genuine Hotels.com guest review
Nothing to make up sofa bed with. Elevators carpeting very worn and smelly. Staff was extremely friendly and welcoming.Genuine Hotels.com guest review
"Bwd directions given by staff x4."
Staff gave us wrong directions 4 times on how to arrive at hotel. It took us an hour to find. Very poor lighting. It would have been much ewsier to hwve aaid stay on express way juat pass trowbridge turn right just passed Spectrum building we are on the right side.Genuine Hotels.com guest review
"Hyatt Place El Paso is Great"
One of the nicer hotels I've ever stayed at. Kind of felt like living in a loft condo. Very spacious and comfortable. I'd love it if more hotels were like this one as my stay was very pleasant.Genuine Hotels.com guest review
"Non smokers beware!"
The non smoking room smelled like an ash tray. Everything else was great!Genuine Hotels.com guest review
Staff were extremely pleasant and helpful.Genuine Hotels.com guest review
"not a very good night"
I was very dissapointed when the fire alarm went off at 3 am and the hotel was evacuated for 2-2 half hrs sitting our car with our children. When I asked the front desk when checking out what we get for the inconvenience, they told me reward points if we sign up. That was I guess ok, but a free night would have been the just thing to do.Genuine Hotels.com guest review
"Convenient One Night Stay in El Paso"
Our stay was good. We'd reserved a one king/one sofa bed room, but for some reason this meant we were placed in an 'accessible' room on the ground floor. It seemed like this was a hotels.com issue. Fortunately the staff members were able to move us to a different room with two double beds on a higher floor. The room itself was quite comfortable, and […] the layout was stylish. Really liked the swiveling TV and the separate sofa/sitting area, which was very spacious and comfortable. The one strange element to the room was the bathroom layout. The shower and toilet were in an incredibly small room; the washbasin and mirror were outside the main bathroom area, in the bedroom, and this wasn't ideal. Probably perfectly fine for solo travelers though, but with three of us sharing a room it was a bit awkward! The included breakfast is pretty good. Really liked the fresh fruit! All in all this was an OK pit stop overnight. The hotel is right on the I-10, and even though our room was facing the freeway it was surprisingly quiet. Read moreGenuine Hotels.com guest review
The hotel is good.. excellent place just this time they were short staff even when the hotel it sold out, it was not a good thing to run out of coffe at breakfast time.. let's see if next time they do better as always.Genuine Hotels.com guest review
"1D Concert Weekend"
My daughter and I stayed here and we enjoyed our experience. The hotel was very clean and the rooms were the perfect size, very clean as well. The breakfast was good and fresh. I highly recommend trying their salads made by one of the staff members, my fave was the spinach and cranberry salad. Also make sure you have a big cookie they are the best. […] I did have an issue on our first night with the AC not working so the very next morning I informed the front desk (James) and he was very apologetic and said they would send someone to fix it and if not they would move us to another room. When we returned our AC was working and the room was chilly again. The hotel was very close to 2 malls off of I-10 which was convenient. I will return to this hotel if travelling back to El Paso. Read moreGenuine Hotels.com guest review
The hotel is perfectly located, close to the airport and main highway. The staff is so very helpful.Clean and comfortable!Genuine Hotels.com guest review
I typically stay at another hotel closer to the office, but decided to try out the Hyatt Place for a change. The hotel seems older, but with a recent hip face lift. The rooms are nice and really big...2 queen beds with a separate sitting area, 2 sinks, and a desk. Beer and wine, and snacks (other than the vending machine variety) are available at the […] front desk. Being able to have a glass of wine with my take-out dinner has completely changed my hotel preference! I will be staying here more regularly from now on. Read moreGenuine Hotels.com guest review
"clean, good price"
My husband and I stayed over the a weekend and were overall pleased with the hotelGenuine Expedia guest review
"Convenient to mall and Sun Bowl"
We enjoyed a weekend of football and shopping in addition to a wonderful experience at The Hyatt. We thoroughly enjoyed everything about the hotel!Genuine Expedia guest review
I love the Hyatt, Great location, lovely rooms, business center.JWGenuine Hotels.com guest review
"Really nice, comfortable, close to the airport"
Really nice, this hotel is just front of the Basset Mall and in Basset Mall you can find a Melek to get your tax return and is just 3 or 5 minutes to the airport, really clean and comfortableGenuine Expedia guest review
Close to airportGenuine Hotels.com guest review
"Nice hotel on I-10 close to the airport"
Great customer service and nice accommodation with good locationGenuine Expedia guest review
This is definitely one of our favorite place to stay.... Good place.... Awesome service.... Everything you can ask for..... Will start staying at their chain of hotels from now on if this is an indication of how well their properties are being run..... Thank you for a great stayGenuine Hotels.com guest review
"Favorite El Paso Hotel"
Rooms are clean, and stylish. Beds are comfortable and staff is kind. The complimentary breakfast is great.Genuine Hotels.com guest review
"easy access to all parts of city, shopping & food."
Pleasant experience. Friendly and helpful staff. I visit El Paso annually and it was as good or better than other quality motels/hotels I have stayed.Genuine Expedia guest review
It was Nice stay, best we have stayed for a long time.Genuine Expedia guest review
Wad on business , first stay at Hyatt Ace service was excellent , staff friendly and helpful at this location in El Paso Tx, good job to all the staffGenuine Hotels.com guest review
"A VERY GOOD OPTION TO SATY AT EL PASO"
EVERYTHING WAS VERY GOOD, BUT THE HOTEL REQUIERES MORE ATTENTION TO THE MAINTENANCE TO ABOID LETTING IT DETERIORATE !!!Genuine Hotels.com guest review
I had a great stay at the Hyatt. The room was very comfortable, the staff were all extremely nice, and it was easy to find the hotel. I will definitely stay again.Genuine Hotels.com guest review
The hotel was nice, lobby was spacious and had lots of nice amenities. The room looked great when we got in, but bathroom was very small--so small that the door hit the toilet as you opened it (which was hard since we were sharing a room and everyone was changing in the bathroom). My bed had hair on the sheets. Staff quickly gave us a clean set, but […] I had to change my own bedding. Not what I would expect from a Hyatt. The breakfast choices were great and all 3 of the kids found something they liked. Read moreGenuine Hotels.com guest review
"Great service horrible hotel"
Our room had sticky floors, AC didn't work correctly it kept us up all night, water never got cool, the tv channels didn't work and they ran out of sausage 2 hrs before breakfast was over plus Ice machine didn't work on our floor we had to go to the next floor.Genuine Hotels.com guest review
"Will stay again"
We stayed one night, the room was comfortable for my family of 5, the staff was great, we arrived late and hungry, it was nice to find food within the hotel, free fruit too.. I will stay again in this hotelGenuine Hotels.com guest review
Amazing hotel. Loved the service and workers very friendly.Genuine Hotels.com guest review
Great place to stay!! Nice spacious and clean room. Staff is friendly.Genuine Hotels.com guest review
Attractive rooms. Extremely friendly staff. Busy place but quiet. Great breakfast.Genuine Hotels.com guest review
"it was a very nice stay"
excellent place to stay with friends and family ... the continental freakfast is goodGenuine Expedia guest review
"Okay stay while passing threw El Paso"
The Staff is very nice. James is very great and handling issues. The only thing I can really say wrong is that the room we had . Was the restroom shower. It was just way to small for are room large size. Other then this. Very well worth staying. The pool is nice. As wellGenuine Expedia guest review
"Stayed here before and will come back"
Have stayed here before and everyone is great. The only negative issue is parking. Parking is limited to be near doors and recently I noticed several staff members parking in front or near doors (taking space away from guest). For my opinions due that we carry luggage it would be convenient if staff parked further out so guest could be near by.Genuine Expedia guest review
Everything was great except the room across the hall was having a loud party. The front desk did help quiet them down, but then they just started going in and out and leaving the door open. Notuch sleep till after 4am.Genuine Hotels.com guest review
"nice hotel and close to the airport"
didn't get the room we booked ,wanted two double beds and ended up with one king size bed ,daughter had to sleep in the sofa bed !!!Genuine Expedia guest review
"Excellent Room and Locaiton"
The staff was superb! Helpful in every way. Room was immaculate!Genuine Hotels.com guest review
"Very Pleasant Stay!"
We were very impressed with this hotel! The employees were AWESOME! Our family was especially fascinated with Luis...His attention to details, our requests/needs, and a true passion/respect for his job was priceless! We stayed in our first night and had dinner in our room... The food was delicious and the 24/7 food service was impeccable!! We thoroughly […] enjoyed our stay and will definitely use them again in the future! Read moreGenuine Hotels.com guest review
We had a wonderful time with you'll. The hotel is very wonderful and the staff was too. We will be back. We came with our little 3yr and she had a blast.Genuine Expedia guest review
The staff was very helpful and friendly. The breakfast was wonderful! We will continue to look for Hyatt Place hotels!Genuine Hotels.com guest review
"great stay overall"
The rooms where clean and really nice great view of the city at night and comfy. Id defenetly stay here againGenuine Hotels.com guest review
Enjoyed our stay a great location! Staff was very friendly and helpful. Only low point was with the pillows; they were small feather type not conducive to relaxing sleep.Genuine Hotels.com guest review
Nice hotel good night sleepGenuine Hotels.com guest review
Outsanding service thank youGenuine Hotels.com guest review
My family and I enjoyed our stay, we really like Hyatt PlaceGenuine Expedia guest review
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