All hotels in El Paso, Texas, United States of America
1 room, 2 adults
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6030 Gateway Blvd EEl PasoTX79905United States of America, ‏‎866-539-8122
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Hotels.com reviewsTripAdvisor reviews
4.4 / 5Excellent

Score breakdown (from 542 reviews)

  • Value for money
    Best value for money
  • Service
    Fantastic service
  • Location
    Great location
  • WiFi
    Good internet service
  • Comfort
    Comfortable
  • Wellness Area
    Poor wellness & sports facilities
5.0 / 5Outstanding
"Would love to stay in it again."
Very clean and comfy
Genuine Hotels.com guest review
1 night family trip Oct 9, 2015
Griselle
US
5.0 / 5Outstanding
"My new place to stay in El Paso!"
I had to reserve a room for 4 people and also have room for a pack n play for an infant.The sitting area in the room was perfect. We all were very comfortable and not overcrowded. Room was very clean and staff was courteous and friendly, complete with good mornings from the front desk to housekeeping.
Genuine Hotels.com guest review
2 night family trip Oct 2, 2015
ann
US
1.0 / 5Poor
"It's not as nice as you might think..."
To start, I booked a 3 night stay, but I only stayed for one. I was in a king suite, but there wasn't anything sweet about it. The bathroom was so small that you had to step into the shower to close the door. The door scrapes the front of the toilet as you close it. The shower had a tiny, wire corner shelf and nothing else to put your soap bottles on. There was also hair on the shower floor and I hadn't used it yet. The TV didn't work either. I would turn on, then turn off after a few seconds. The a/c unit is about a foot from the bed, so you get to listen to that all night. However, the worst part was a strange sound coming from the wall that my headboard was on. It sounded like a muffled helicopter in the next room. It wasn't the highway traffic noise or the people in the next room. It was coming from inside the wall. I couldn't sleep! So, I called Hotels.com and changed my next 2 days to another hotel. The hotel manager on duty was very nice and tried to find me another room, but they were booked up.
Genuine Hotels.com guest review
3 night business trip Oct 5, 2015
Heather
US
3.0 / 5Good
"Decent Room With Small Bathroom"
The hotel staff were great and willing to go out of their way to help and the morning was breakfast was just as any hotel free breakfast. Our room was nice and well kept but our bathroom was extra small. It was so small that to get the bathroom door to shut, you would have to step into the shower area. Also the water pressure for the shower was next to none but the sink pressure would fill in the sink in seconds. Also I don't know if it was just my room, but many of the TV channels came very fuzzy to the point where you couldn't even tell what you were watching. So aside from the bathroom and TV, I think the hotel is an okay place to stay
Genuine Hotels.com guest review
1 night business trip Sep 25, 2015
Codi
US
5.0 / 5Outstanding
Favorite hotel to stay at in El Paso!
Genuine Hotels.com guest review
2 night business trip Sep 26, 2015
Roberto
US
5.0 / 5Outstanding
"Awesome Experience!"
Excellent place to stay. Very accommodating!
Genuine Hotels.com guest review
2 night business trip Sep 21, 2015
Robert Douglas
US
5.0 / 5Outstanding
"Great hotel in central El Paso"
We booked two rooms but because we arrived late on Thursday, we were unable to get them in close proximity. However, on Friday morning, they were able to accommodate a move from one room on a separate floor to right next door to the other. Their included breakfast provides a great selection from scrambled eggs and sausage, pancakes, oatmeal, cereal, donuts, muffins, bagels, fruit as well as coffee, milk, and juice. Breakfast ends at 9 am weekdays and 10 am weekends which is great for the weary traveler to sleep in a little before heading down to start the day with a great breakfast. Also, we forgot to pack toothpaste so I sent one of the kids down to the lobby to purchase some and they returned with a complimentary travel size. They apparently provide items for free or at a low cost if you forget to pack anything.
Genuine Expedia guest review
Other trip Sep 25, 2015
Tony
US
3.0 / 5Good
older property looking shabby-- too close to the freeway
Genuine Hotels.com guest review
1 night trip Sep 20, 2015
A Traveler
US
3.0 / 5Good
"Decent hotel"
I stayed here for an overnight business trip and thought the layout of the room was nice. The entertainment system in the room was nice to have all the inputs in one area. The carpet was a bit dingy and the air conditioning was noisy. I set the temp to 72 and was hoping to get some sleep, but I kept waking up and my throat felt dry. The unit was kicking on and off the whole night. It was a decent stay if you don't mind the air conditioning.
Genuine Expedia guest review
Other trip Sep 22, 2015
CM
US
5.0 / 5Outstanding
"Another satisfying Hyatt Place stay"
Love Hyatt Place properties...perfect for the business traveler and this one met all my expectations.
Genuine Hotels.com guest review
1 night business trip Sep 10, 2015
Daniel
US
1.0 / 5Poor
Staff was rude and the bed was super uncomfortable.
Genuine Hotels.com guest review
1 night family trip Sep 4, 2015
Craig
US
5.0 / 5Outstanding
Great stay
Genuine Hotels.com guest review
1 night family trip Aug 22, 2015
Teresa
US
5.0 / 5Outstanding
"Excellant"
Love the room and the bed was very comfortable. Bathrooms on lower floors are small and they only have a shower. Higher floors have shower,tub combo. We had only the shower but the showers are big. Over all we liked the hotel and will stay there again. Staff was excellent and the food was good.
Genuine Hotels.com guest review
4 night romance trip Aug 13, 2015
Candy
US
5.0 / 5Outstanding
"Best hotel iv stayed at in awhile"
Such a convinent location, 24 hour food was amazing and the free breakfast was even better! We are already booking another room on our way back from our road trip!
Genuine Expedia guest review
Other trip Aug 23, 2015
Ashley
US
2.0 / 5Fair
"Stay on opposite side of hotel from highway"
The internet was so slow that I could not even speedtest it. Further, if you are in a room facing the highway, it is LOUD......ALL NIGHT LOUD. It wasn't a bad hotel. It was clean and reasonable. If I were to stay there again I would have a room on the opposite side of the highway, and closer to the center of the building for better internet strength.
Genuine Hotels.com guest review
1 night business trip Aug 20, 2015
Richard
US
5.0 / 5Outstanding
"Nice place e"
Very nice hotel. Staff was very friendly and the breakfast in the morning was good. Elevator was scary to ride in, needs something fixed cuz it feels like your going to fall to your death as it stops.
Genuine Expedia guest review
Other trip Aug 21, 2015
jon
US
5.0 / 5Outstanding
"Great hotel"
The room was great! It even had a living area, and a kitchenette area. Very nice.
Genuine Hotels.com guest review
2 night family trip Aug 14, 2015
Raquel
US
4.0 / 5Excellent
"Great stay!"
My stay was pretty freaking nice! It was close to many food services and the hotel itself was pretty legit. For it's price on hotels.com, it exceed and went beyond what I expected! Room had a long couch, king size bed, well lit, flat screen tv. I would recommend this hotel to many people!
Genuine Hotels.com guest review
1 night romance trip Aug 8, 2015
A Traveler
US
5.0 / 5Outstanding
Love Hyatt Place, and this location met my expectations. Great room for a family of 5 which is difficult to find in most hotels which are max occupancy of 4.
Genuine Expedia guest review
Other trip Aug 10, 2015
A Traveler
US
5.0 / 5Outstanding
"Not super fancy but a nice hotel for the city"
Thw room was nice. And appreciate the free wifi. The bathroom is small it didn't bug me too much. I didnt have a problem closing the door. Their food they sell isn't very good but you can go out or order in. Their complementary breakfast was good and has a good selection. Overall for the city this is a nice place. The staff are super nice and accommodating.
Genuine Hotels.com guest review
3 night family trip Jul 30, 2015
Justina
US
2.0 / 5Fair
Elevator not in working order nor did the staff act to ensure same incident did not occur to other guests. : Upon moving up, the elevator made some funny noises and then dropped a good 3-4 feet and then stopped. We were all we shocked and felt extremely uncomfortable. As the elevator restarted, it moved up and then did the same thing. At this point I immediately pressed the alarm button but no action occurred. The elevator then proceeded up again and then dropped 1-2 feet. Now at this point, panic started to set in and I indicated to all to hold on. The elevator restarted and then proceed to our floor – 3rd floor (I believe) and stopped. Much to our relief the doors opened and well rushed out, including another guest of the hotel After we checked in to our room, I immediately took the stairs down to inform the registrar of the hotel what just occurred. She indicated that “yes they have been having problems with that elevator, but would call someone”. I indicted she should red flag that elevator before something else occurred. Upon returning to my room via the stairs, I heard another group of guest indicating the same issues with that elevator. Apparently the hotel registrar felt no need to halt service on that elevator.
Genuine Hotels.com guest review
1 night business trip Jul 10, 2015
Stephen
US
3.0 / 5Good
"Three comments about my double stay"
1) My sister is handicapped and when I travel with her, I always require a handicapped room for her. With plenty anticipation I booked two rooms, one for handicapped . We traveled 7 people on the 7/11 & 7/17. First stay was the only one we had the special room but not on the second one. They told me that it was because I booked it through Expedia.com. Why is this? 2) Why rooms for handicapped have only a king bed room? How come you think that the person only travels alone or with his/her couple? CAN ALSO TRAVEL WITH RELATIVES OR FRIENDS AND NOT SLEEP TOGETHER OR NOT BE ONLY TWO IN A ROOM!!! It is not fair! 3) There was a cockroach in room 506 during last stay on the 07/17. It is a shame The Hyatt Place at El paso has insects. I'll give a second thought to book and stay here!
Genuine Expedia guest review
Other trip Jul 27, 2015
califa
US
5.0 / 5Outstanding
"Clean, quiet, and comfortable"
We enjoy the spacious feel of the rooms as well as the friendly and courteous staff. It was clean and just what my family of 6 has come to appreciate after a day of traveling.
Genuine Hotels.com guest review
1 night family trip Jul 23, 2015
Susan
US
3.0 / 5Good
Overall good stay but would like to have waffles on the weekend
Genuine Hotels.com guest review
2 night family trip Jul 10, 2015
Lance
US
3.0 / 5Good
"Average Stay"
The room was clean but the bathroom was SMALL. You could hardly close the door! The A/C worked OK but could have cooled the room better, it was hot during the night. Overall the hotel appeared dated but the stay was OK for one night.
Genuine Hotels.com guest review
1 night romance trip Jul 10, 2015
A Traveler
US
5.0 / 5Outstanding
"Get a suite"
Great room. Very comfy. The breakfast was superb. Wanted to stay another night.
Genuine Hotels.com guest review
1 night family trip Jul 9, 2015
Stephen
US
4.0 / 5Excellent
"Nice hotel"
Nice hotel ,big room,good breakfast,clean.this was the good part. It is on I-10 and can be noisy sometime but is ok. The bad part is the bathroom on the room is very small and the staff is not very friendly. Overall is a nice hotel
Genuine Expedia guest review
Other trip Jul 7, 2015
danxvaly
US
4.0 / 5Excellent
"Very small bathroom"
The room was good sized but the bathroom was so small we had to step into the shower to shut the door. Breakfast was good.
Genuine Hotels.com guest review
1 night romance trip Jul 4, 2015
SANDRA
US
4.0 / 5Excellent
Nice big room,small beds for two people, bathroom had some type of leak
Genuine Expedia guest review
Other trip Jul 7, 2015
A Traveler
US
4.0 / 5Excellent
nice and clean. staff was friendly. convenient location right off the highway.
Genuine Hotels.com guest review
1 night romance trip Jun 30, 2015
rickey
US
5.0 / 5Outstanding
"Very good"
Very good hotel ... Just a Little bit noisy since its to close to I10 ... But everything else it's excellent
Genuine Hotels.com guest review
2 night business trip Jun 29, 2015
gerardo
US
5.0 / 5Outstanding
"Nice hotel"
Nice hotel. Room was a nice size and clean. The bathroom was a bit small but not a big deal. Employees were friendly. Overall it was a great stay.
Genuine Hotels.com guest review
1 night family trip Jun 29, 2015
Yvonne
US
2.0 / 5Fair
"THe overall stay was not bad other than the AC Uni"
The room AC unit was very noisy and got little or no sleep that night. And then was told that we will not be give our Hyatt points because we booked thru a third party which I knew nothing of such.
Genuine Venere guest review
1 night family trip Jun 24, 2015
Francis
US
4.0 / 5Excellent
"Our new regular hotel spot in El Paso"
Our experience? Fantastic. This was easily one of the nicest hotels we've had the pleasure of staying in during our step in El Paso. For relaxation, it was perfect. Comfortable, clean, and the kids loved it. Close to everything (i.e. Target, gas station, IHOP, etc). We found our new favorite hotel spot in El Paso.
Genuine Expedia guest review
Other trip Jun 29, 2015
Dave
US
5.0 / 5Outstanding
"Nice"
Beautiful and convient!
Genuine Hotels.com guest review
1 night business trip Jun 26, 2015
Rosa
US
5.0 / 5Outstanding
"Perfect place to stay for one night or many"
We always stay at this hotel, two or three times a year, and have never been disappointed. The complimentary breakfast is better than you will find in most other places. The staff is courteous and professional. The open bar is a plus as are the food and snack items that available at all times.
Genuine Hotels.com guest review
3 night romance trip Jun 18, 2015
Ernest
US
4.0 / 5Excellent
Weekend getaway !!! Room was clean and breakfast was great !! Two thumbs up
Genuine Hotels.com guest review
1 night family trip Jun 20, 2015
Lupe
US
4.0 / 5Excellent
"Pleasant Stay"
Room was bigger than expected. Accommodated family of 5. Bathroom a little small, but not a big deal. Hot breakfast was great to have. Would stay again.
Genuine Hotels.com guest review
1 night family trip Jun 6, 2015
A Traveler
US
5.0 / 5Outstanding
"2 thumbs up!"
We had reservations at a competitors hotel. Upon arrival, the hotel was in desperate need for ungrades, so bad that we cancelled our reservations and made a new one at the Hyatt. Because of the inital bad taste with the first hotel, we were much more critical than usual when we arrived at the Hyatt. And honestly, everything was wonderful! The rooms were super clean and comfortable. The pool area was small but relaxing. The bar and the food available was delicious. I highly recommend this hotel.
Genuine Hotels.com guest review
2 night family trip May 29, 2015
Andrea
US
4.0 / 5Excellent
"Shower & Toilet area."
The Shower and toilet area was entirely too small, and prohibited any type of space movement.
Genuine Hotels.com guest review
2 night business trip May 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Great airport hotel"
The hotel was clean, the staff was friendly, and they offered an above average complimentary breakfast complete with an array of juices, cereals, waffles and fresh breakfast sandwiches. I highly recommend this hotel.
Genuine Hotels.com guest review
1 night family trip May 25, 2015
Cynthia
US
4.0 / 5Excellent
"Nice Hotel"
Nice Hotel, Friendly staff, good breakfast, clean rooms
Genuine Expedia guest review
Other trip May 27, 2015
A Traveler
US
5.0 / 5Outstanding
"Good Destination"
Help was great. Room was clean.Enjoyed our stay
Genuine Hotels.com guest review
3 night romance trip May 20, 2015
Dennis
US
5.0 / 5Outstanding
staff was great, I had two sick kids and they helped find a walk in clinic, walked outside at night with me to my car, washed my bowl of egg salad that spoiled because their refrigerator quit working
Genuine Expedia guest review
Other trip May 24, 2015
A Traveler
US
4.0 / 5Excellent
"EP usiness trip"
rooms in EP are all overpriced. But this hotel has always been good to us. The hotel does not have a SAFE to store our belongings. Elevator needs to be fixed. Staff was great, very friendly
Genuine Hotels.com guest review
3 night business trip May 13, 2015
Michael
US
5.0 / 5Outstanding
"El Paso: this hotel is one of few acceptable"
Clean--and few in El Paso are--with excellent staff.
Genuine Expedia guest review
Other trip May 19, 2015
David AR
US
5.0 / 5Outstanding
"Excellent value"
Good location. The room was very spacious, clean, and quiet. Great toiletries. Staff was super welcoming and helpful. The FREE breakfast buffet was pretty good. I came for work, and the FREE wifi was great to have; it was very fast...unlike other hotels, where connections can be spotty. Overall, this was a great stay at a really great price!
Genuine Expedia guest review
Other trip May 5, 2015
Christy
US
2.0 / 5Fair
Very noisy room due to traffic. I have stayed in other hotels in this area and have not had this problem.
Genuine Expedia guest review
Other trip May 5, 2015
A Traveler
US
5.0 / 5Outstanding
"I had fun!"
Great staff, clean hotel and very comfortable room. I love the breakfast with so much variety and they have a nice lounge bar.
Genuine Hotels.com guest review
1 night romance trip Apr 24, 2015
Robert
US
5.0 / 5Outstanding
"Great Stay, in a perfect location in El Paso"
This was a great find, very fortunate on my part. It was very reasonably priced, but not at all a cheap hotel. Place was great....breakfast was hot and fresh...staff very nice. 24 hour bar and restaurant -- but no noise or trouble from it. Pool is not great, and not heated. Very cold. No hot tub. Room is great!!! Very spacious, with a separate living area....plenty of counter space. Only negative for me was the pillow situation. I'm allergic to feathers, and upon calling to the front desk to switch out pillows....they informed me that they had no more non-feathered pillows. I made due....though not a great situation. They did fix it the next night though and the remainder of the trip was great. I highly recommend! You simply cannot get a better location in El Paso either.
Genuine Expedia guest review
Other trip Apr 27, 2015
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US
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