TRYP Madrid Diana Hotel - Madrid

good customer service. breakfast overpriced. room was clean and comfortable. When internet pc in lobby ate my euros, I was comped a free hour of use immediately. some nice restaurants/pubs on ground level. shuttle on time as advertised. only problem was getting there: cab driver complained because route was convoluted and took 20 mins. It was an odd […] traffic pattern to get there. Cab cost 24 Euro from airport. Read more

Genuine Hotels.com guest review

The hotel is conveniently located for those who have flights out of Barajas and the free shuttle is an excellent perk. It runs every 15 minutes, however not every shuttle stops at every terminal. The room was spacious but a little dated. The mattress was old and terrible- when you sat on it you heard the springs creak.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Not good. Picked it only for price and proximity to airport. Would not pick it again. Not very convenient to Metro, and staff not helpful when called for directions. Checkin process took 30 minutes. . Wifi did not work. Room was only adequate and bed was small and not comfortable. Airport shuttle did run on time - only positive I can cite.

Genuine Hotels.com guest review

Run down hotel. Bare bones furniture. Air conditioning did not work and no one showed up to repair despite several calls to the main desk. Paper thin walls...we could hear conversations in the next room which didn't stop until we knocked on the wall at 1:00 a.m. We have stayed in two-star hotels that were much nicer than this place. The only redeeming […] factor is the airport shuttle which was punctual. Read more

Genuine Hotels.com guest review

Hotel was convenient to the airport and very close to the end station on Madrid's line 5. Breakfast was below average for a Melia property.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

We have stayed at this hotel a number of times because of its proximity to the airport. The staff is quite professional. The shuttle was on time and got us to the airport in less than ten minutes. No complaints.

Genuine Hotels.com guest review

Nice staff, great place and great to have a shuttle to and from the airport.

Genuine Hotels.com guest review

We have stayed at various hotels in Madrid near the airport and this was by far the best. Rooms have hardwood floors and not old carpeting. The neighborhood is perfect to walk around in and there are plenty of cafes and grocery stores. For the price this is a true gem.

Genuine Hotels.com guest review

Great location near the airport but around 15 to 20 minutes away from downtown.

Genuine Hotels.com guest review

This is the perfect hotel if you want to live near the airport. Our room is spacious and clean. The carpet in the hallway is old though. The buffet breakfast is good!

Genuine Hotels.com guest review

Great location, lots of eating options on site, great shuttle service. One negative - very hard cheaply (old) sprung mattress. Out of keeping with the rest of the hotel. This may be the reason for me to try another "airport" hotel next time.

Genuine Hotels.com guest review

Nice and clean hotel with free shuttle to airport. Metro station is within walking distance. It is a good stay for early flight. Before we departure, we were told to call the hotel upon arrival. But, no one answered our call after several nice local people helped to call the hotel in terminal. Because we had no clue where to wait for shuttle bus, we […] decided to head out the terminal to check. Finally, we found out the waiting area after asking other hotel shuttle bus driver. We had to wait for more than half a hour in the cold weather to catch the bus. Staff in the hotel are very nice. But, they should have told us the location since it has designated parking line 1 for the shuttle in terminal 4. Check-in is long waiting line. Hotel needs to have more staff!!! we got in our hotel room 2.5 hr after arrival although hotel is located only 5 mins from the airport. Read more

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

There just overnight, but found the accommodation excellent. Attractive room, well appointed bathroom. Would definitely stay there again.

Genuine Expedia guest review

Very impressed with room. Extremely good value for money. I would definitely stay there again. Free shuttle bus back and forth to hotel. Takes about 10 mins. Convenient location inside a little mall, with about 6 cafes and a few bars.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

If coming from the states,without an International telephone------no answer when I called three times from a pay telephone...........Was told on the last phone call to call back when I had my luggage----said I had my luggage and had to be very insistant/adament that I would be ready for the Bus......Waited 15 minutes for it to arrive--------I was the […] only passenger,and we went to all the terminals Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

They said they had free wifi and when checking in we were told they did Not have wifi. We were on the top floor and the air conditioning was Not working. The fan was on but it did not cool room so we opened door to the outside which helped somewhat but noise from the outside would not let us sleep.

Genuine Expedia guest review

I arrived on foot from the subway station and had trouble finding the hotel because there are no signs on the road that runs on the back or side of the hotel. I walked right by it twice. I had to ask a very nice local resident and she showed me the hotel and its back entrance. The woman who checked me in was pleasant and professional. Later when I […] came down to ask a question about the shuttle and to ask for a wake up call, a different employee was there. She was extremely rude and unprofessional. She appeared completely put out by my question about the shuttle and my request for a 4 am wake up call. She showed this through her tone of voice and her facial expressions and eye roll. It seemed a pretty odd response for a typical question. My guess is it was a response to something else that had gone wrong in her day. I did not appreciate having to pay the price for it however. Other than that, I had a decent stay and I did receive my wake up call and used the free shuttle to the airport which arrived right on time. Read more

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

The hotel was fine. The shuttle tool a time to arrive to the airport and I had to call the hotel by phone, and it was not easy to find a telephone with coins at the airpot. But the driver of the shuttle was a very kind person.

Genuine Expedia guest review

Nice easy pit stop from Chamartin train station to Barajas airport. Having the convenience of the free shuttle service to the airport made this hotel work well for us. Unfortunately, we didn't have time to experience the assets of the hotel since we just slept overnight. Comfortable, quiet and convenient! Only negative was slow check-in at front de […] sk. Read more

Genuine Hotels.com guest review

If you are coming from airport, be sure to take the airport train to terminal #1; this will save you on the taxi ride, which is only 5 minutes from there. They have free shuttle service to the airport. This hotel is located in residential area (with a nice playground park next door), so if you want to get downtown you must find transportation. We ate […] at the hotel which was nice; but the main restraunt does not open until 8:30 pm. Read more

Genuine Expedia guest review

Were greeted by friendly staff, very helpful, very clean room, comfortable, the restaurants were reasonable and good. Early ride to airport with shuttle was flawless. Would go back there again, no questions. Not speaking Spanish it was great to have English used in all parts of the hotel.

Genuine Expedia guest review

No refrigerator in the rooms, no security box in the rooms, no fitness center, how this can be call a four star rating hotel, for it will be a 3 stars, it is big and has a lot of pubs and restaurant, but room with no refirgerator it is not a decent four star hotel.

Genuine Expedia guest review

This was our second stay at this hotel. It is located in a mini mall like building with a few good choices for food. The neighborhood is residential and a nice short walk to watch boys at the school play soccer, children playing in the park and checking out a few restaurants and small stores in the vicinity. The hotel is immaculate, the rooms are a […] bit larger than the European average. The shuttle is great - nice, new large bus-like vehicle. The only short coming was that the lady who checked us in was quite curt, but the rest of the staff are great. For an overnight say while passing through Madrid via the airport, this hotel is a perfect value. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

We stayed at this hotel for 1 night before our connecting flight at the airport. We used their shuttle service to and from the airport and had no troubles or setbacks. The room was very spacious and clean. The beds were not as confortable as we hoped but enough to rest for the night. I can't comment on the neighborhood because we weren't there long […] enough. The staff was very attentive. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

There was only one person at check-in, took about 30 minutes. The room had a musty odor but was very clean, the bathroom was nice and the lounge areas was O.K. would stay there again. About a 10 minutes walk to the Metro to go in the City.

Genuine Hotels.com guest review

Pros: Room was clean. It was 5-10 minute free shuttle ride to airport. Quiet neighborhood. Cons: Waited about 35 minutes to get picked up from airport. Calls to the hotel for pick up went to answering machine and you couldn't leave a message. Our phone was charged $1 for each call after 7x's of getting the machine the shuttle happened to show up. Shuttle […] times can be requested to return to airport but they book up quickly. The shuttle driver was very helpful and friendly. He was about the only friendly one there. The front desk help was very rude! The older help especially seemed to have bad attitudes. It was not just with us as we witnessed attitude towards other guests also. I was flying stand by and had to stay an extra night...I booked the hotel next door. Read more

Genuine Hotels.com guest review

Lobby looked like a shopping mall with tons of stores. It was a good price and had a shuttle to and from the airport, but we waited an hour at the airport before getting a shuttle (around 9pm) and circled the terminals twice before heading to the hotel. Leaving the hotel the shuttle was a bit late, but not far from the airport.

Genuine Hotels.com guest review

The only negative I would have to say about my stay was the LACK of friendly staff and not making you feel like you are in a welcoming environment. Everything else was top notch.

Genuine Hotels.com guest review

Convenient shuttle service (free) to and from the airport. Staff offered very warm welcome. Mezanine full of late night dining and beverage options. Room was modern. Hotel in general was clean. Definitley staying at again as well as recommending to friends.

Genuine Expedia guest review

This was a great last night stay before flying out, the hotel is very comfy, the buffet is pretty good, not to convenient to other stuff, a fair walk from the subway. Sure wish the hotel provided directions on how to get there from Metro, bus, etc. And the shuttle service to the airport is a SUPER bonus!

Genuine Hotels.com guest review

Free shuttle service in/out of airport, close to metro station, and affordable!

Genuine Expedia guest review

Area and hotel are nice, rooms are large for European standards, and have a nice balcony. They will need a painting in the walls soon. At night I walk from the subway, it looked safe, but a bit far from the station. Good shuttle, every 45 minutes in the morning.

Genuine Expedia guest review

The hotel was nice but needs a bit of updating.Which they are doing. Our room, on the 4th floor, was clean but had an odor. We talked to a gentleman at the front desk who was more than happy to change us to another room on the same floor. Which unfortnatly had the same odor. He then called the maintence man to come check out the rooms. He agreed there […] was an odor and thought it was a septic problem. They were calling for service the next morning. The front decs offered to change us to a room on the 5th floor but since we were only there for 1 night we said no, we'd just stay where we were. We opened the balcony door and after about an hour the smell lessened. Pros: the front deck staff, maintence man, airport transfer drivers and resturant employees were extremly nice and very helpfull. The food in the resturant was very good with reasonable prices. I would stay there again if ever in need of an airport hotel in Madrid. Read more

Genuine Hotels.com guest review

Positives: great rate for a hotel right by the airport; free shuttle service; and numerous restaurants on site. Negatives: Beds and pillows are extremely hard and uncomfortable (you could feel the springs in the thin mattresses); "air conditioning" in the room never actually cooled the room; and the outdoor pool is only open from 1-7pm. I'd stay again […] if I needed to be near the airport. The hotel grounds are nice, and the room quality is such that you get what you pay for. Read more

Genuine Hotels.com guest review

It was very brief but was just what I wanted with its location near the airport

Genuine Hotels.com guest review

We stayed at this hotel one night while headed to Lanzarote,Spain June 16,2012 and again on our return on June 28,2012. We found the hotel to be very neat and clean, especially the rooms and bathrooms. On our first nights stayon the 5th floor our bathroom obviously had been recently renovated(very nicely done). Our second nights stay on the 1st floor […] had not been redone but still was very clean.The desk staff were helpful, the women seemed more able to communicate in english than the men.The small restaurant/pub/deli out the front lobby door to the left or through the swinging glass door directly behind the room with the drink/snack vending machines was perfect...friendly and reasonable for tappas,wine and beer at very reasonable prices. Free shuttle busses to the airport can be arranged at the front desk upon check-in...were on time both times.The metro to Madrid is very near and a peaceful walk through the neighborhood...a mud map was available from front desk(Just ask). If we ever return to Spain, we highly recommend this hotel for a pleasant stay. Please remember that you're in Europe not Las Vegas.Don't expect "BLING-LAVISH".These people make sense.Beds were a bit firm,but when in a foreign country,buck up Bucky! It's a layover, not a spa. The rates were super inexpensive.Spain is a a super destination with so much culture....Enjoy! Read more

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Nice and very convenient place to stay before your flight in Madrid. Nice free of charge internet. Excellent free of charge shuttle to Airport.

Genuine Hotels.com guest review

Great if one needs to go to the airport in the morning !

Genuine Expedia guest review

It was a nice hotel. A bit of a walk to the metro, but not too bad.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review