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1 room,  2 adults 
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Room 1:

The Rubens At The Palace - London

51.49842, -0.14316
4 stars
39 Buckingham Palace Road, London, SW1W 0PS United Kingdom ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $307
available on 05/26/13
Price Match Guarantee
4.3 107 5

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    The Rubens At The Palace
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    1 room,  2 adults 
    Adults Children
    Room 1:

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    Landmarks near The Rubens At The Palace

    • Royal Mews Hotels - London 140 yards
    • Queen's Gallery Hotels - London 160 yards
    • Victoria Palace Theatre Hotels - London 220 yards
    • London Victoria Rail Station Hotels - London 250 yards
    • Victoria Underground Station Hotels - London 290 yards
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    Overview of The Rubens At The Palace - London

    Location.
    Situated in the heart of London, The Rubens At The Palace is within walking distance of Royal Mews, Buckingham Palace, and Victoria Palace Theatre. Also nearby are St. James Park and The Mall.

    Hotel Features.
    Wireless Internet access is complimentary in public areas. Event facilities consist of a meeting/conference room and banquet facilities. The staff can provide concierge services, tour/ticket assistance, and wedding services. Additional amenities include gift shops/newsstands, laundry facilities, and 24-hour room service.

    Guestrooms.
    The 161 air-conditioned guestrooms at The Rubens At The Palace include minibars and safes. Guests can use the in-room complimentary wireless high-speed Internet access. Televisions are equipped with premium cable channels and pay movies. All accommodations provide desks, complimentary newspapers, and direct-dial phones with voice mail. Bathrooms offer bathrobes, designer toiletries, hair dryers, and slippers. Additional amenities include coffee/tea makers and irons/ironing boards. Turndown service is available nightly.

    Image of The Rubens At The Palace, London
    4.3 out of 5 Excellent (107 reviews)
    (Neighborhood average 3.6)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    We stayed here on our honeymoon. The staff was fantastic and even had a slice of cake to welcome us in our room. It is an easy walking distance to... Parliament, Big Ben, Westminster Abbey, and Buckingham Palace. Victoria rail, tube, and coach station are just 2 blocks away. Very convenient to get anywhere in London. The room as a little small by American standards, but for London it was good sized. The mirrors along the head board wall make it feel a little bigger. And let's face it, if you're visiting London you're probably here for the sites and not the room. The rain shower just had a short glass wall and no curtain but it had plenty of hot water and good pressure. There are some good pubs just around the corner. The Shakespeare right next to Victoria Station had a great band and hand pump cask ales. The price was a little high but for a honeymoon or special trip I think it was worth it. I would stay here again, especially for the location. by Cameron  from Kansas City on 05/20/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $307
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Classic One Single Bed

    Superior One King Bed

    Classic One Queen Bed

    Executive One King Bed

    Junior Suite

    Royal Room

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Check-in time starts at: 2 PM
    • Check-out time is: noon
    • Pets allowed
    • American Express
    • Diners Club
    • JCB International
    • MasterCard
    • Visa

    Amenities

    • General
    • Elevator/lift
    • Free Wi-Fi
    • Gift shops or newsstand
    • Luggage storage
    • Number of floors - 4
    • One meeting/conference room
    • Parking nearby (surcharge)
    • Total number of rooms - 161
    • Tours/ticket assistance
    • Year Built 1911
    • Rooms (all rooms include)
    • Bathrobes
    • Coffee/tea maker
    • Complimentary toiletries
    • Designer toiletries
    • Desk
    • Hair dryer
    • In-room safe
    • Iron/ironing board
    • Slippers
    • Turndown service
    • See more room details
      • Air conditioning
      • Cable TV service
      • Climate control
      • Complimentary newspaper
      • Direct-dial phone
      • Free Wi-Fi
      • Minibar
      • Pay movies
      • Premium TV channels
      • Voice mail
    • Services
    • Airport transportation
    • Concierge services
    • Currency exchange
    • Express check-in
    • Express check-out
    • Laundry facilities
    • Safe-deposit box at front desk
    • Shoe shine
    • Use of nearby fitness center (complimentary)
    • Wedding services
    • View more services
      • Babysitting or childcare
      • Breakfast available (surcharge)
    • Business & Event
    • 24-hour front desk
    • Banquet facilities
    • Dry cleaning/laundry service
    • Room service (24 hours)
    • Accessibility Features

    This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.

    Awards

    • The Rubens At The Palace is listed in the 2013 Condé Nast Traveler Gold List of the world's best places to stay.

    Dining

    English breakfasts are available for a surcharge.
    Old Masters Restaurant - This restaurant serves breakfast, lunch, and dinner.
    Library Restaurant - This restaurant serves dinner only.
    24-hour room service is available.

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Breakfast fee: GBP 19.50 per person (approximately)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

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    The Rubens At The Palace Victoria - Westminster

    A short guide to Victoria - Westminster

    Home to some of London's most famous institutions —the Houses of Parliament (Big Ben), Westminster Abbey, and Tate Britain— Westminster is busy by day and quiet by night. Buckingham Palace is located across lovely St. James's Park; Whitehall leads to Trafalgar Square and the National Gallery, passing 10 Downing Street and the Queen's mounted troops at Horse Guards on the way. The streets around Victoria Station offer hotels to suit all budgets.

    see all hotels in London

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Royal Mews - 100 yards
    • Queen's Gallery - 200 yards
    • Victoria Palace Theatre - 200 yards
    • London Victoria Rail Station - 200 yards
    • Victoria Station - 300 yards
    • Apollo Victoria Theatre - 300 yards
    • St. James Park - 400 yards
    • Westminster Cathedral - 400 yards
    • Buckingham Palace - 500 yards
    • Victoria - 500 yards

    3.0+ mi

    • London City Airport (LCY) - 8.3 miles
    • London Heathrow Airport (LHR) - 13 miles
    • Biggin Hill Airport (BQH) - 14 miles
    • London Gatwick Airport (LGW) - 24 miles
    • London Luton Airport - 28 miles
    • Farnborough Airport (FAB) - 31 miles
    • London Stansted Airport (STN) - 32 miles
    • Southend-on-Sea Municipal Airport (SEN) - 37 miles
    • Shoreham-By-Sea Airport (ESH) - 46 miles
    All hotels in London, United Kingdom
    Reviews
    • All (107)
    • Business (16)
    • Romance (24)
    • Family (13)
    • Friends (6)
    • Other (48)
    4.3 / 5
    Excellent

    Score breakdown (from 107 reviews)

    • 5.0
      (62)
    • 4.0
      (25)
    • 3.0
      (15)
    • 2.0
      (2)
    • 1.0
      (3)

    Average rating for:

    • Cleanliness
      4.5
    • Service
      4.6
    • Comfort
      4.1
    • Condition
      4.2

    Reviews: Overall

    • < Previous
    • Page 1 of 3
    • Next>
    The Rubens At The Palace - London
    5.0 / 5
    Outstanding
    "Quality Hotel in Great Area"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    We stayed here on our honeymoon. The staff was fantastic and even had a slice of cake to welcome us in our room. It is an easy walking distance to Parliament, Big Ben, Westminster Abbey, and Buckingham Palace. Victoria rail, tube, and coach station are just 2 blocks away. Very convenient to get anywhere in London. The room as a little small by American […] standards, but for London it was good sized. The mirrors along the head board wall make it feel a little bigger. And let's face it, if you're visiting London you're probably here for the sites and not the room. The rain shower just had a short glass wall and no curtain but it had plenty of hot water and good pressure. There are some good pubs just around the corner. The Shakespeare right next to Victoria Station had a great band and hand pump cask ales. The price was a little high but for a honeymoon or special trip I think it was worth it. I would stay here again, especially for the location. Read more
    Genuine Hotels.com guest review
    4 night romance trip in May 2013
    Cameron
    US

    The Rubens At The Palace - London
    5.0 / 5
    Outstanding
    "Outstanding Staff"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The staff was outstanding. They were always available to help with transportation or make a recommendation. My IPad would not log on so they loaned me one for the duration of the stay. The bed was extremely comfortable and the accommodations were quite roomy. We were walking distance to West End, Big Bend, Westminister Abbey, and Victoria Station. London's […] Tower was a it bit longer walk. Read more
    Genuine Hotels.com guest review
    Other trip
    May 8, 2013
    Jim
    US

    The Rubens At The Palace - London
    4.0 / 5
    Excellent
    "Wonderful London Spot"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    The hotel was very comfortable and upscale. Right accross the street from Buckingham Palace.
    Genuine Hotels.com guest review
    2 night trip in Apr 2013
    Jeffrey
    US

    The Rubens At The Palace - London
    4.0 / 5
    Excellent
    "Great location and great service"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Went with my teenage daughter. Stayed 3 nights. Cute room. Tiny but comfortable bedding etc excellent and immediate service when we rang for snything to be brought to the room. 3 min walk from Victoria station. Area near station Is under renovation, so it's noisy and can be confusing but we had a quiet room and made our way to and from hotel just f […] ine. Read more
    Genuine Hotels.com guest review
    Family trip
    Apr 2, 2013
    Mother daughter
    US

    The Rubens At The Palace - London
    5.0 / 5
    Outstanding
    "Great London Experience"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    The hotel was perfectly located. We were only a 8 minute walk to Victoria Underground train station which made access to all attractions perfect. We had theater tickets at the Victoria theater which was only a short walk from the hotel. We were also only steps away from Buckingham Palace. We had a King bed which was quite comfortable and the amenities […] were all very nice. The bathroom all marble and was spacious and very clean. The bathroom had a full size tub with a rain shower and a handheld sprayer. The hotel staff was friendly and very helpful. They were very knowledgable and helped tremendously when we were planning our daily activities. We had their breakfast buffet on a Saturday and the food was traditional english fare and quite good. The price 12.50 British pounds was reasonable for the area. There were several nice cafe and restaurants within a short walking distance to the hotel. A Thai restaurant recommended by the concierge staff named Mango Tree was excellent. The BBar next door was a nice place to pop in for a light snack and drink although not the cheapest option. There are other cafes very close which were very reasonably priced and most mornings we would chose one for take away before heading out to sight see. There were seven members in our party and each stated they throughly enjoyed their stay at the Rubens at the Palace and would stay again the next time in London. Read more
    Genuine Hotels.com guest review
    4 night family trip in Mar 2013
    TG
    US

    The Rubens At The Palace - London
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    A Traveller
    US

    The Rubens At The Palace - London
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Excellent.nThis hotel is probably the most convienently located hotel in London to most of tourist attacyions in London. The staff is professional and very attentive to their guests.
    Genuine Hotels.com guest review
    4 night trip in Nov 2012
    A Traveller
    US

    The Rubens At The Palace - London
    3.0 / 5
    Good
    "good location"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      3.0
    not much room was dirty when i arrived and no one vaccumed carped in 4 days ,they don`t put water in a room ,take towels and don`t put the same amount back ,no plastick bag in a trash can dusts on a furniture i had to wipe them off,i don`t had heat in a room so first night i took blanket from closet because i was cold and it was dirty with stains . […] It looks that somebody gets paid but don`t do job Read more
    Genuine Hotels.com guest review
    4 night trip in Dec 2012
    Jurga
    US

    The Rubens At The Palace - London
    5.0 / 5
    Outstanding
    "awesome London hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The Rubens- GREAT place to stay. EXCELLENT staff. Highly recommmend this hotel for families and first time London travelers.
    Genuine Expedia guest review
    Other trip
    Dec 8, 2012
    sandy
    US

    The Rubens At The Palace - London
    5.0 / 5
    Outstanding
    "Perfect location"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    I chose The Rubens at the Palace primarily for its proximity to some of London's top attractions, as I only had about 24 hours in the city. The hotel worked out perfectly for that purpose, and the staff were all very friendly and helpful. My room was small but comfortable and elegantly appointed. Bonus feature: there was a variety of electrical outlets […] built into the desk, so I didn't need to use an adaptor plug for my North American appliances. I would definitely recommend this hotel and stay here again. Read more
    Genuine Expedia guest review
    Other trip
    Nov 5, 2012
    A Traveller
    US

    The Rubens At The Palace - London
    3.0 / 5
    Good
    "Good value and great location. Small rooms."

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    Location is excellent across from Royal Mews (stables) which is part of the Buckingham Palace compound and a block from Victoria Station subway which goes right to Westminster Abbey and Tower of London and Notting Hill. Also many bus lines and lots of culture - two theaters - Billy Elliot long time London venue and St. James. Also Codagan Hall with […] lots of classical music choices. Downside is that rooms are tiny, although our bathroom was renovated and excellent. We had a small table and a chair removed to make more room and spent five comfortable nights on our 30th anniversary trip. This is not a luxury hotel but is comfortable. They have a good discounted breakfast, High Tea which we enjoyed once - delicious - and a good bar. The price was excellent and a good value compared to most in London. As long as you are prepared mentally for a small room you should be very happy. Read more
    Genuine Expedia guest review
    Other trip
    Oct 14, 2012
    Jared
    US

    The Rubens At The Palace - London
    5.0 / 5
    Outstanding
    "Buckingham Palace Across the Street"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Quality Hotel at affordable rates! Excellent service! Great location! Hotel manager came to room to get my iPad working. Need I say more?
    Genuine Hotels.com guest review
    3 night romance trip in Nov 2011
    A Traveller
    US

    The Rubens At The Palace - London
    5.0 / 5
    Outstanding
    "evaninpdx"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We loved this hotel, amazing location, upgraded to a larger room and had the most amazing breakfasts there.
    Genuine Expedia guest review
    Other trip
    Oct 8, 2011
    William
    US

    The Rubens At The Palace - London
    5.0 / 5
    Outstanding
    "Rubens at the Palace"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Beautiful hotel with a great London location. Rooms are tiny, but nicely appointed and staff was extremely helpful. Would certainly stay at the Rubens again.
    Genuine Hotels.com guest review
    3 night trip with friends in Sep 2011
    A Traveller
    US

    The Rubens At The Palace - London
    5.0 / 5
    Outstanding
    "Cozy room, superior location, excellent staff"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Our room was quite small (no surprise, since this is an old hotel in a prime location) but very nicely appointed, nice big bathroom, everything spotless. Concierge got us last-minute tickets to see Wicked, which was a short walk to the Apollo Victoria theatre. Several traditional pubs within a block or so, Buckingham Palace Mews directly across the […] street, location cannot be beat. We had a very reasonable room rate through Hotels.com, overall we could not be happier with this hotel (even though I could never get the A/C - heat set right - I should have called the desk to ask how to do it, I guess). Read more
    Genuine Hotels.com guest review
    1 night trip in Aug 2011
    Dave L
    US

    The Rubens At The Palace - London
    4.0 / 5
    Excellent
    "Buckingham Palace - small posh rooms"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      5.0
    Centrally located on Palace Rd. Well appointed refurbished hotel.. Excellent service. Rooms are clean but can be quite small with little room to move around. Bathrooms old but updated and very functional. Food good but rather pricey.
    Genuine Hotels.com guest review
    3 night trip with friends in Aug 2011
    Andrew K
    US

    The Rubens At The Palace - London
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night family trip in Jul 2011
    Cynthia B
    US

    The Rubens At The Palace - London
    5.0 / 5
    Outstanding
    "The Ruebens at the Palace - a great find"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The Ruebens was not only close to Victoria Station and all the sites surrounding Buckingham Palace, it was also comfortable, nicely appointed, and gave wonderful, courteous service. Breakfast was delicious with ample selections. Would definitely stay again and will recommend it to others.
    Genuine Hotels.com guest review
    1 night family trip in Jun 2011
    Florence A
    US

    The Rubens At The Palace - London
    4.0 / 5
    Excellent
    "Good Location"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Our first time in London and had a fabulous time. Hotel was in a great location being right next to Buckingham Palace. Hotel room was extremely nice. Shower was the best. Bed was uncomfortably hard as well as the sheets. That would be the only downside. Halls could us an update too. Staff was nice and helpful.
    Genuine Hotels.com guest review
    3 night romance trip in May 2011
    A Traveller
    US

    The Rubens At The Palace - London
    5.0 / 5
    Outstanding
    "Excellent Hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Fabulous location- walking distance to everything. Attentive friendly staff. Bar is beautiful with live music at night. Rooms on the small side -as is typical in Europe. Would highly recommend this property.
    Genuine Hotels.com guest review
    3 night romance trip in May 2011
    A Traveller
    US

    The Rubens At The Palace - London
    5.0 / 5
    Outstanding
    "tThe Rubins Hotel London"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Across street from Buckingham Palace, a few blocks from the Victoria Station underground line made this hotel a nice location for a tourist. Room size was adequate, for two. Not large but not cramped. Very clean and quiet. A few pubs and restaurants with in the block. Tea at the hotel at 3-4ish and a gorgeous breakfast buffet in a beautiful dining room. Helpful […] front desk staff. Read more
    Genuine Hotels.com guest review
    1 night trip with friends in Mar 2011
    Heide C
    US

    The Rubens At The Palace - London
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night romance trip in Oct 2010
    A Traveller
    US

    The Rubens At The Palace - London
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Oct 2010
    A Traveller
    US

    The Rubens At The Palace - London
    4.0 / 5
    Excellent
    "Great location for Victoria"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      5.0
    This is a very nice hotel in a great location. The staff is wonderful, the restaurant and bar are great and the rooms are well apointed. Be aware that the rooms and particularly the bathrooms are quite small, even by London standards. Despite the small size, the room was excellent with a very comfortable bed and a nice shower. We came back late from […] touring one evening and did not feel up to pub food. The hotel bar was still serving their "late menu" and it was one of the best "snacks" every. The staff at the hotel are extremely friendly and eager to please. We were asked several times about our room and our experiance. Highly recommended. Read more
    Genuine Hotels.com guest review
    2 night romance trip in Sep 2010
    A Traveller
    US

    The Rubens At The Palace - London
    5.0 / 5
    Outstanding
    "Superb service. Next door to Buckingham Palace."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Great location: A walk to Parliament, Westminster Abbey and the Thames river cruises. Taxi ride about ten dollars plus tip to almost anywhere in town. The staff couldn't have been more helpful and accommodating - loved the doorman and the bellboys. Concierges' assistance and advise was always excellent.
    Genuine Hotels.com guest review
    4 night trip in Jul 2010
    A Traveller
    US

    The Rubens At The Palace - London
    5.0 / 5
    Outstanding
    "Rubens Hotel, London...near Buckingham Palace"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This is a wonderful little hotel near Buckingham Palace and we highly recommend it! Our room was very comfortable and all the staff were very friendly and helpful. The rate we got through Hotels.com was very reasonable for central London! We hope to return to this beautiful little hotel...
    Genuine Hotels.com guest review
    1 night trip in Jul 2010
    Dale H
    US

    The Rubens At The Palace - London
    5.0 / 5
    Outstanding
    "The Rubens at the Palace - very nice hotel"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Check-in was a breeze and the staff was very helpful and friendly. We only stayed there one night, so we didn't have a chance to explore all of the hotels ammenities, but the room was very clean and a good size for a European hotel. Location was great as it was right across from Buckingham Palace and one block from Victoria Station, which gave us easy […] access to the Tube and all places in London. The Tube to/from Heathrow is quite easy. Appreciated the free WiFi in the room, which was robust. Only (minor) complaint was we asked for an additional towel at 11pm or so and it never arrived. Otherwise, really enjoyed the experience, location, etc. Great value. Read more
    Genuine Hotels.com guest review
    1 night romance trip in Jul 2010
    Ted T
    US

    The Rubens At The Palace - London
    5.0 / 5
    Outstanding
    "great stay at rubens"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Rubens was a great place to stay. We were there four nights and were extremely comfortable. The desk attendants were polite and efficient. Concierge was basically useless but we had researched and booked all activities before leaving the states so we really didn't need them. They did save the day with a three prong plug that we had neglected to pack […] so I will give them that. Room service delicious and prompt. Floors squeaky but I only heard ours not anyone elses. Great location for tours..either walk one block to meeting area or they would pick up at hotel. Air conditioning was superb. The only time we were truly cool was when we were in our room. Great cleaning services and shower was always hot but a little confusing to use. We liked this hotel!!! Read more
    Genuine Expedia guest review
    Other trip
    Jul 4, 2010
    A Traveller
    US

    The Rubens At The Palace - London
    5.0 / 5
    Outstanding
    "Would stay there again."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Staff was friendly and helpful. Accomodated special requests Satt was helpful with directions and other information Tea service, ex. tea bags, tea pot, cups and spoons, etc. was provided Internet access was available Other niceties included were: bottled water, flowers in the room, bowl of apples in the lobby, plush robes, slippers, heat, AC, windows […] able to be opened, extra pillows, safe, heated towel rack CLEAN - lovely bathroom Room was small, which might not accomodate a family, but it was very comfortable and just right for us. Overall, we would love to stay at this hotel, if or when we return to London. Read more
    Genuine Expedia guest review
    Other trip
    Jun 30, 2010
    A Traveller
    US

    The following English reviews were posted by Hotels.com guests from other countries

    The Rubens At The Palace - London
    4.0 / 5
    Excellent
    "nice room"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    very nice.
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    A Traveller
    GB

    The Rubens At The Palace - London
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    Over priced, room too small and noise from rooms next door and corridor. Food is uninspiring. Front of house team are very helpful and welcoming however.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    F Cox
    GB

    The Rubens At The Palace - London
    5.0 / 5
    Outstanding
    "Great service great hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    From the moment we stepped through the door the doorman held open for us the hotel staff made our stay amazing.The service was great the room was great the view was great. The only thing I would say that slightly made us warey was the added costs that sneek up everywhere, like thetray service charge and charity donation on room service that adds a fair […] amount to every thing you order. But that is expected of a hotel that for me, made my holiday special. Would recommend! Read more
    Genuine Hotels.com guest review
    2 night romance trip in Feb 2013
    Laura
    GB

    The Rubens At The Palace - London
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Jan 2013
    A Traveller
    GB

    The Rubens At The Palace - London
    1.0 / 5
    Poor
    "Tired"

    • Cleanliness
      1.0
    • Service
      3.0
    • Comfort
      1.0
    • Condition
      1.0
    An expensive hotel which is in a great location with an impressive entrance, but the bedrooms are quite awful. A redecoration is hugely overdue. The carpet and furnishings look 30 years old and are tired and grubby.
    Genuine Hotels.com guest review
    1 night business trip in Jan 2013
    A Traveller
    GB

    The Rubens At The Palace - London
    4.0 / 5
    Excellent
    "Close to Victoria Station"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    I was well received on arrival at the hotel by the receptionists and conceirges for my one-night stay. After returning from the theatre, I went to the bar and enjoyed the music played by the pianist as well as his sense of humour. Unfortunately, I was forgotten by the bar staff and had to mention several times thatnImwas waiting for my drink. On leaving […] the hotel early the following morning, the receptionists were very polite. Although, as I did not require a taxi for the 500 metres to Victoria Station, the porters let me struggle with my heavy suitcase down the stairs. Read more
    Genuine Hotels.com guest review
    1 night business trip in Oct 2012
    A Traveller
    GB

    The Rubens At The Palace - London
    3.0 / 5
    Good
    "Not the best, not the worst"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      3.0
    Hotel is dated, staff extremely helpful and nice. Breakfast BIG disappointment. Best of the hotel is the FREE wireless internet and the central location. I've stayed in same priced hotels that was more enjoyable. Will I stay here again - probably not!
    Genuine Expedia guest review
    Other trip
    Oct 25, 2012
    pieter
    GB

    The Rubens At The Palace - London
    3.0 / 5
    Good
    "Business trip"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    Very small room but with lots of character and a little dated but was very comfortable
    Genuine Expedia guest review
    Other trip
    Oct 11, 2012
    A Traveller
    GB

    The Rubens At The Palace - London
    4.0 / 5
    Excellent
    "Fantastic stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Fantastic, helpful staff who were really accommodating when I arrived early. They couldn't have been better. Great location and was upgraded to an interesting room in the royal suite - the perfect experience of London!
    Genuine Expedia guest review
    Other trip
    Sep 17, 2012
    Cate
    AU

    The Rubens At The Palace - London
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Young doorman was extremly proffesional in dealing with our arrival and parking of the car.
    Genuine Hotels.com guest review
    1 night trip in Sep 2012
    A Traveller
    GB

    The Rubens At The Palace - London
    5.0 / 5
    Outstanding
    "NO FAULT STAY"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    SURPRISINGLY SATISFIED,WOULD RECOMMEND THE HOTEL VERY HIGHLY. I would suggest that you alter your site on internet to make sure that people recognize it as such to contact you directly and not though all other hotel sale agencies.
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    E.J. Belliardo
    CA

    The Rubens At The Palace - London
    3.0 / 5
    Good
    "in need of TLC"

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      2.0
    hotel is tired looking but staff were great and sheets etc beautiful
    Genuine Expedia guest review
    Other trip
    Sep 3, 2012
    diana
    GB

    The Rubens At The Palace - London
    3.0 / 5
    Good
    "Incorrect booking"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    Overall good. However, the booking was incorrect in that the hotel had the room rate of EXcluding taxes when the hotel.com booking stated the rate INCLUDED the taxes. I had to prove to the the hotel staff with the hotel.com booking email. Not a lot of a problem but a minor hassle.
    Genuine Hotels.com guest review
    4 night family trip in Jun 2012
    A Traveller
    AU

    The Rubens At The Palace - London
    5.0 / 5
    Outstanding
    "Love the experience, staff were brilliant."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Love the experience, staff were brilliant. Location was perfect, close to Victoria station and the sights of London. We would definitely return to this hotel.
    Genuine Expedia guest review
    Other trip
    May 12, 2012
    A Traveller
    AU

    The Rubens At The Palace - London
    5.0 / 5
    Outstanding
    "All in all great!"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Wonderful welcome and very helpful reception and other staff. Location is spot on and I would definitely stay here again. Bit disappointed that the rate did not include VAT but happier to pay more for quality, service and location. We went to London for the New Year's Eve celebrations and it was only a stone's throw from Big Ben/the London Eye. Beds […] were very comfortable and most welcome after our night out. All in all, great. Read more
    Genuine Expedia guest review
    Other trip
    Jan 3, 2012
    A Traveller
    GB

    The Rubens At The Palace - London
    5.0 / 5
    Outstanding
    "Rubens Hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    An excellent hotel in every way. My only concern was that on 2 occasions I would have been overcharged unless I had queried the bill - the first was the room rate and second was the cost of breakfast. Other than that the hotel was faultless.
    Genuine Hotels.com guest review
    1 night trip in Dec 2011
    A Traveller
    GB

    The Rubens At The Palace - London
    5.0 / 5
    Outstanding
    "Great Location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Only 5 mins walk from London Victoria rail station and opposite Buckingham Palace Mews. Hotel staff were very helpful and professional. Room was clean and had tea/coffee making facilities. Great location as a base to get around the city for sight seeing and theatres. Breakfast was good with a vast range from full english to cereals, cold meats and cheeses, […] rolls and pastries, is was a self serve buffet style so you could have as much or as little as you like. Thoroughly reccommend this hotel. Read more
    Genuine Expedia guest review
    Other trip
    Nov 13, 2011
    Frequent travel
    GB

    The Rubens At The Palace - London
    5.0 / 5
    Outstanding
    "Rubens at The Palace - Jewel in the Crown"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This hotel is a rare gem close to amenities but really tranquil despite its central location. The rooms are elegantly furnished, staff polite and friendly, and facilities top-notch. It was our wedding anniversary and we were given complimentary champagne and chocolate truffles - really impressed! I highly recommend Rubens at The Palace if you are after […] comfort and luxury in a central location and an all-round pleasant experience. Read more
    Genuine Hotels.com guest review
    1 night romance trip in Oct 2011
    Simone W
    GB

    The Rubens At The Palace - London
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Oct 2011
    A Traveller
    GB

    The Rubens At The Palace - London
    5.0 / 5
    Outstanding
    "Rubens at the Palace, London England"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Best location. Congenial and efficient staff. Very helpful concierge service. Great breakfast and afternoon tea. Clean, quiet and comfortable.
    Genuine Hotels.com guest review
    2 night family trip in Sep 2011
    A Traveller
    CA

    The Rubens At The Palace - London
    5.0 / 5
    Outstanding
    "Rubens at the Palace - great service as usual"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We stayed at Rubens several times now and every time we received excellent service - staff were very friendly and helpful. The rooms are very nice, too, especially the newly refurbished ones. And the location couldn't more ideal for a visit to London with the theatres and parks nice walk away.
    Genuine Hotels.com guest review
    1 night romance trip in Jun 2011
    Ausra M
    GB
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