The Rubens At The Palace - London

We stayed here on our honeymoon. The staff was fantastic and even had a slice of cake to welcome us in our room. It is an easy walking distance to Parliament, Big Ben, Westminster Abbey, and Buckingham Palace. Victoria rail, tube, and coach station are just 2 blocks away. Very convenient to get anywhere in London. The room as a little small by American […] standards, but for London it was good sized. The mirrors along the head board wall make it feel a little bigger. And let's face it, if you're visiting London you're probably here for the sites and not the room. The rain shower just had a short glass wall and no curtain but it had plenty of hot water and good pressure. There are some good pubs just around the corner. The Shakespeare right next to Victoria Station had a great band and hand pump cask ales. The price was a little high but for a honeymoon or special trip I think it was worth it. I would stay here again, especially for the location. Read more

Genuine Hotels.com guest review

The staff was outstanding. They were always available to help with transportation or make a recommendation. My IPad would not log on so they loaned me one for the duration of the stay. The bed was extremely comfortable and the accommodations were quite roomy. We were walking distance to West End, Big Bend, Westminister Abbey, and Victoria Station. London's […] Tower was a it bit longer walk. Read more

Genuine Hotels.com guest review

The hotel was very comfortable and upscale. Right accross the street from Buckingham Palace.

Genuine Hotels.com guest review

Went with my teenage daughter. Stayed 3 nights. Cute room. Tiny but comfortable bedding etc excellent and immediate service when we rang for snything to be brought to the room. 3 min walk from Victoria station. Area near station Is under renovation, so it's noisy and can be confusing but we had a quiet room and made our way to and from hotel just f […] ine. Read more

Genuine Hotels.com guest review

The hotel was perfectly located. We were only a 8 minute walk to Victoria Underground train station which made access to all attractions perfect. We had theater tickets at the Victoria theater which was only a short walk from the hotel. We were also only steps away from Buckingham Palace. We had a King bed which was quite comfortable and the amenities […] were all very nice. The bathroom all marble and was spacious and very clean. The bathroom had a full size tub with a rain shower and a handheld sprayer. The hotel staff was friendly and very helpful. They were very knowledgable and helped tremendously when we were planning our daily activities. We had their breakfast buffet on a Saturday and the food was traditional english fare and quite good. The price 12.50 British pounds was reasonable for the area. There were several nice cafe and restaurants within a short walking distance to the hotel. A Thai restaurant recommended by the concierge staff named Mango Tree was excellent. The BBar next door was a nice place to pop in for a light snack and drink although not the cheapest option. There are other cafes very close which were very reasonably priced and most mornings we would chose one for take away before heading out to sight see. There were seven members in our party and each stated they throughly enjoyed their stay at the Rubens at the Palace and would stay again the next time in London. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Excellent.nThis hotel is probably the most convienently located hotel in London to most of tourist attacyions in London. The staff is professional and very attentive to their guests.

Genuine Hotels.com guest review

not much room was dirty when i arrived and no one vaccumed carped in 4 days ,they don`t put water in a room ,take towels and don`t put the same amount back ,no plastick bag in a trash can dusts on a furniture i had to wipe them off,i don`t had heat in a room so first night i took blanket from closet because i was cold and it was dirty with stains . […] It looks that somebody gets paid but don`t do job Read more

Genuine Hotels.com guest review

The Rubens- GREAT place to stay. EXCELLENT staff. Highly recommmend this hotel for families and first time London travelers.

Genuine Expedia guest review

I chose The Rubens at the Palace primarily for its proximity to some of London's top attractions, as I only had about 24 hours in the city. The hotel worked out perfectly for that purpose, and the staff were all very friendly and helpful. My room was small but comfortable and elegantly appointed. Bonus feature: there was a variety of electrical outlets […] built into the desk, so I didn't need to use an adaptor plug for my North American appliances. I would definitely recommend this hotel and stay here again. Read more

Genuine Expedia guest review

Location is excellent across from Royal Mews (stables) which is part of the Buckingham Palace compound and a block from Victoria Station subway which goes right to Westminster Abbey and Tower of London and Notting Hill. Also many bus lines and lots of culture - two theaters - Billy Elliot long time London venue and St. James. Also Codagan Hall with […] lots of classical music choices. Downside is that rooms are tiny, although our bathroom was renovated and excellent. We had a small table and a chair removed to make more room and spent five comfortable nights on our 30th anniversary trip. This is not a luxury hotel but is comfortable. They have a good discounted breakfast, High Tea which we enjoyed once - delicious - and a good bar. The price was excellent and a good value compared to most in London. As long as you are prepared mentally for a small room you should be very happy. Read more

Genuine Expedia guest review

Quality Hotel at affordable rates! Excellent service! Great location! Hotel manager came to room to get my iPad working. Need I say more?

Genuine Hotels.com guest review

We loved this hotel, amazing location, upgraded to a larger room and had the most amazing breakfasts there.

Genuine Expedia guest review

Beautiful hotel with a great London location. Rooms are tiny, but nicely appointed and staff was extremely helpful. Would certainly stay at the Rubens again.

Genuine Hotels.com guest review

Our room was quite small (no surprise, since this is an old hotel in a prime location) but very nicely appointed, nice big bathroom, everything spotless. Concierge got us last-minute tickets to see Wicked, which was a short walk to the Apollo Victoria theatre. Several traditional pubs within a block or so, Buckingham Palace Mews directly across the […] street, location cannot be beat. We had a very reasonable room rate through Hotels.com, overall we could not be happier with this hotel (even though I could never get the A/C - heat set right - I should have called the desk to ask how to do it, I guess). Read more

Genuine Hotels.com guest review

Centrally located on Palace Rd. Well appointed refurbished hotel.. Excellent service. Rooms are clean but can be quite small with little room to move around. Bathrooms old but updated and very functional. Food good but rather pricey.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The Ruebens was not only close to Victoria Station and all the sites surrounding Buckingham Palace, it was also comfortable, nicely appointed, and gave wonderful, courteous service. Breakfast was delicious with ample selections. Would definitely stay again and will recommend it to others.

Genuine Hotels.com guest review

Our first time in London and had a fabulous time. Hotel was in a great location being right next to Buckingham Palace. Hotel room was extremely nice. Shower was the best. Bed was uncomfortably hard as well as the sheets. That would be the only downside. Halls could us an update too. Staff was nice and helpful.

Genuine Hotels.com guest review

Fabulous location- walking distance to everything. Attentive friendly staff. Bar is beautiful with live music at night. Rooms on the small side -as is typical in Europe. Would highly recommend this property.

Genuine Hotels.com guest review

Across street from Buckingham Palace, a few blocks from the Victoria Station underground line made this hotel a nice location for a tourist. Room size was adequate, for two. Not large but not cramped. Very clean and quiet. A few pubs and restaurants with in the block. Tea at the hotel at 3-4ish and a gorgeous breakfast buffet in a beautiful dining room. Helpful […] front desk staff. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This is a very nice hotel in a great location. The staff is wonderful, the restaurant and bar are great and the rooms are well apointed. Be aware that the rooms and particularly the bathrooms are quite small, even by London standards. Despite the small size, the room was excellent with a very comfortable bed and a nice shower. We came back late from […] touring one evening and did not feel up to pub food. The hotel bar was still serving their "late menu" and it was one of the best "snacks" every. The staff at the hotel are extremely friendly and eager to please. We were asked several times about our room and our experiance. Highly recommended. Read more

Genuine Hotels.com guest review

Great location: A walk to Parliament, Westminster Abbey and the Thames river cruises. Taxi ride about ten dollars plus tip to almost anywhere in town. The staff couldn't have been more helpful and accommodating - loved the doorman and the bellboys. Concierges' assistance and advise was always excellent.

Genuine Hotels.com guest review

This is a wonderful little hotel near Buckingham Palace and we highly recommend it! Our room was very comfortable and all the staff were very friendly and helpful. The rate we got through Hotels.com was very reasonable for central London! We hope to return to this beautiful little hotel...

Genuine Hotels.com guest review

Check-in was a breeze and the staff was very helpful and friendly. We only stayed there one night, so we didn't have a chance to explore all of the hotels ammenities, but the room was very clean and a good size for a European hotel. Location was great as it was right across from Buckingham Palace and one block from Victoria Station, which gave us easy […] access to the Tube and all places in London. The Tube to/from Heathrow is quite easy. Appreciated the free WiFi in the room, which was robust. Only (minor) complaint was we asked for an additional towel at 11pm or so and it never arrived. Otherwise, really enjoyed the experience, location, etc. Great value. Read more

Genuine Hotels.com guest review

Rubens was a great place to stay. We were there four nights and were extremely comfortable. The desk attendants were polite and efficient. Concierge was basically useless but we had researched and booked all activities before leaving the states so we really didn't need them. They did save the day with a three prong plug that we had neglected to pack […] so I will give them that. Room service delicious and prompt. Floors squeaky but I only heard ours not anyone elses. Great location for tours..either walk one block to meeting area or they would pick up at hotel. Air conditioning was superb. The only time we were truly cool was when we were in our room. Great cleaning services and shower was always hot but a little confusing to use. We liked this hotel!!! Read more

Genuine Expedia guest review

Staff was friendly and helpful. Accomodated special requests Satt was helpful with directions and other information Tea service, ex. tea bags, tea pot, cups and spoons, etc. was provided Internet access was available Other niceties included were: bottled water, flowers in the room, bowl of apples in the lobby, plush robes, slippers, heat, AC, windows […] able to be opened, extra pillows, safe, heated towel rack CLEAN - lovely bathroom Room was small, which might not accomodate a family, but it was very comfortable and just right for us. Overall, we would love to stay at this hotel, if or when we return to London. Read more

Genuine Expedia guest review

very nice.

Genuine Hotels.com guest review

Over priced, room too small and noise from rooms next door and corridor. Food is uninspiring. Front of house team are very helpful and welcoming however.

Genuine Hotels.com guest review

From the moment we stepped through the door the doorman held open for us the hotel staff made our stay amazing.The service was great the room was great the view was great. The only thing I would say that slightly made us warey was the added costs that sneek up everywhere, like thetray service charge and charity donation on room service that adds a fair […] amount to every thing you order. But that is expected of a hotel that for me, made my holiday special. Would recommend! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

An expensive hotel which is in a great location with an impressive entrance, but the bedrooms are quite awful. A redecoration is hugely overdue. The carpet and furnishings look 30 years old and are tired and grubby.

Genuine Hotels.com guest review

I was well received on arrival at the hotel by the receptionists and conceirges for my one-night stay. After returning from the theatre, I went to the bar and enjoyed the music played by the pianist as well as his sense of humour. Unfortunately, I was forgotten by the bar staff and had to mention several times thatnImwas waiting for my drink. On leaving […] the hotel early the following morning, the receptionists were very polite. Although, as I did not require a taxi for the 500 metres to Victoria Station, the porters let me struggle with my heavy suitcase down the stairs. Read more

Genuine Hotels.com guest review

Hotel is dated, staff extremely helpful and nice. Breakfast BIG disappointment. Best of the hotel is the FREE wireless internet and the central location. I've stayed in same priced hotels that was more enjoyable. Will I stay here again - probably not!

Genuine Expedia guest review

Very small room but with lots of character and a little dated but was very comfortable

Genuine Expedia guest review

Fantastic, helpful staff who were really accommodating when I arrived early. They couldn't have been better. Great location and was upgraded to an interesting room in the royal suite - the perfect experience of London!

Genuine Expedia guest review

Young doorman was extremly proffesional in dealing with our arrival and parking of the car.

Genuine Hotels.com guest review

SURPRISINGLY SATISFIED,WOULD RECOMMEND THE HOTEL VERY HIGHLY. I would suggest that you alter your site on internet to make sure that people recognize it as such to contact you directly and not though all other hotel sale agencies.

Genuine Hotels.com guest review

hotel is tired looking but staff were great and sheets etc beautiful

Genuine Expedia guest review

Overall good. However, the booking was incorrect in that the hotel had the room rate of EXcluding taxes when the hotel.com booking stated the rate INCLUDED the taxes. I had to prove to the the hotel staff with the hotel.com booking email. Not a lot of a problem but a minor hassle.

Genuine Hotels.com guest review

Love the experience, staff were brilliant. Location was perfect, close to Victoria station and the sights of London. We would definitely return to this hotel.

Genuine Expedia guest review

Wonderful welcome and very helpful reception and other staff. Location is spot on and I would definitely stay here again. Bit disappointed that the rate did not include VAT but happier to pay more for quality, service and location. We went to London for the New Year's Eve celebrations and it was only a stone's throw from Big Ben/the London Eye. Beds […] were very comfortable and most welcome after our night out. All in all, great. Read more

Genuine Expedia guest review

An excellent hotel in every way. My only concern was that on 2 occasions I would have been overcharged unless I had queried the bill - the first was the room rate and second was the cost of breakfast. Other than that the hotel was faultless.

Genuine Hotels.com guest review

Only 5 mins walk from London Victoria rail station and opposite Buckingham Palace Mews. Hotel staff were very helpful and professional. Room was clean and had tea/coffee making facilities. Great location as a base to get around the city for sight seeing and theatres. Breakfast was good with a vast range from full english to cereals, cold meats and cheeses, […] rolls and pastries, is was a self serve buffet style so you could have as much or as little as you like. Thoroughly reccommend this hotel. Read more

Genuine Expedia guest review

This hotel is a rare gem close to amenities but really tranquil despite its central location. The rooms are elegantly furnished, staff polite and friendly, and facilities top-notch. It was our wedding anniversary and we were given complimentary champagne and chocolate truffles - really impressed! I highly recommend Rubens at The Palace if you are after […] comfort and luxury in a central location and an all-round pleasant experience. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Best location. Congenial and efficient staff. Very helpful concierge service. Great breakfast and afternoon tea. Clean, quiet and comfortable.

Genuine Hotels.com guest review

We stayed at Rubens several times now and every time we received excellent service - staff were very friendly and helpful. The rooms are very nice, too, especially the newly refurbished ones. And the location couldn't more ideal for a visit to London with the theatres and parks nice walk away.

Genuine Hotels.com guest review