"Excellent hotel conveniently located"
I had an excellent experience with the Lenox Hotel this past weekend. The staff was friendly and more than helpful with every question and need we had. I felt like I was a guest that was genuinely welcomed at this hotel.Genuine Expedia guest review
"VERY attentive and personal service"
Employees are very attentive to your needsGenuine Hotels.com guest review
"Super kid friendly!!!"
Upon arrival our 3 and 5 year olds were greeted with stuffed animals. Staff was friendly and helpful thorough out our stay. The next day they offered backpacks and markers to the kids. What a treat!Genuine Expedia guest review
"Great Hotel with a View and centrally located."
Everyone treated us like royals when we arrived and till we left. Loved all the extra treats that are given to you every day. Service was exceptional. Great atmosphere and location. Would not hesitate to stay at Hotel again.Genuine Expedia guest review
Courtney at the front desk was so helpful. She gave directions and ETAs, recommended places to eat. Great friendly service.Genuine Hotels.com guest review
"Excellent hotel in perfect location."
Everything was perfect. From the doorman to the bell hop, the front desk staff and housekeeping. The room was spacious and clean, the bed was very comfortable(the best night sleep I had in a long time), with an amazing view of the city. Walking distance to great shopping on Newbury street and fine dining. A minute walk to the subway and to the Prudential […] shopping mall. There isn't one bad thing I can say about this beautiful antique hotel. Perfection! Read moreGenuine Expedia guest review
The staff was so very helpful. They greeted us each time we came back and helped with reservations . Centrally located. Comfy bed and great hot powerful water in the shower. I highly recommend The Lenox and plan to stay there on my next trip to Boston. Extremely satisfied!!Genuine Expedia guest review
"Lots of Upgrades!"
We got upgraded to an executive fire place suite upon arrival after booking a regular room very far in advance. We had to wait a few minutes for the room to be ready and received some comps while we waited. We had a great stay!Genuine Hotels.com guest review
"Amazing hotel. Friendly staff. Great location."
The service at the Lenox was amazing. They are very responsive and very helpful. Very clean rooms and bathrooms. The decor is very beautiful. Additionally it is located very conveniently in Copley Square, right next to stores, restaurants and the Prudential Mall.Genuine Expedia guest review
Everyone was very nice, the room was very clean, although needed some upgraded improvements in the bathroom such as a new shower head and paint on the wall. Also the room is in desperate need of a full lenght mirror!. Other than that it was a very comfortable and nice room. We stayed in the Jr. Suite.Genuine Hotels.com guest review
Outstanding hotel with friendly serviceGenuine Hotels.com guest review
Service was great. Maids a little forgetful but hotel quick to fix what was left undone. Quaint but spacious and close to everything. Will stay again!Genuine Hotels.com guest review
"Perfect for walking to the many places of interest"
Very enjoyable. Nate the conneseauir was very friendly and informative about the hotel. Regarding the room; it would of been nice to have had a reading light at each side of the bed. We also found the heating system very noisy at times. The waiter in the restaurant serving breakfast was very friendly and looked like he really enjoyed his job.Genuine Hotels.com guest review
"Quality of service"
The stay was excellent. The hotel had helpful staff that close and open the door for us. The room was clean when we got in. And the Hotel's location made it very convenient to go from place to place.Genuine Hotels.com guest review
"Excellent location, luxe environment."
Block away from Newbury shopping, restaurants. Chosen for it's offering of a curb side electric vehicle charging station, but were delighted by the deluxe accommodations. Historic building, excellent recent renovation. Everything first quality. Not sure if they are all that way, but the room we had and the neighboring room were large enough to accommodate […] two queen size beds and plenty of space around them. Large walk in closet and roomy enough bath with tub. No password required, free wifi, complimentary coffee and tea in the lobby. Two night stay, one dinner and breakfast in the attractive dining room were excellent. Next visit to Boston, this would be first choice. Courtesy car and driver was a plus. Stayed at another Stash hotel in NYC and the staff at both were both way friendly and helpful. Read moreGenuine Expedia guest review
We were visiting local colleges. The hotel is conveniently located to the Copley Square T line, which made getting around to the various colleges easy and inexpensive. The staff was very friendly and quick to take care of every request. We will be back.Genuine Hotels.com guest review
After a long night of traveling with an infant, we were warmly greeted. They offered my husband and I adult beverages and gave our baby a cute stuffed penguin. We stayed two nights and every interaction with their staff made us feel like we were being treated like royalty.Genuine Hotels.com guest review
"Two-Night Stay in Boston"
The service was absolutely wonderful. Whenever we asked for anything (whether the lighting of the fireplace, or a couple of extra drinking glasses), it happened in an instant and the staff were unfailingly pleasant.Genuine Expedia guest review
"Delightful boutique hotel near Copley Square, Bost"
My first time at this hotel; it was a delightful experience, even though I was in Boston for business. Great service, fine dining opportunities, nice rooms. All-in-all: a pleasure.Genuine Expedia guest review
"Nice location wonderful staff"
This hotel was felt quaint, it was a very snowy weekend and we just ended up hanging around the hotel by the fireplace, we were served a wonderful hot chocolate. The resturant and bar were very good and the irish pub was fun. Overall a great weekend.Genuine Hotels.com guest review
"Best boutique for romantic weekend"
This hotel is simply wonderful. Beautiful and classy yet still cozy and welcoming. Perfect place to stay on a snowy weekend in Boston. Walking distance to great hotels, theaters, shopping. We were going to stay at the Fairmont but the Lenox is so much more intimate. Great experience.Genuine Expedia guest review
"Very friendly staff. Nice Irish pub. Close to the"
I found the staff to be very friendly in the room quiet and clean. My conference was two blocks from there and it was easy to walk to. It was much cheaper to stay at this hotel than most of the other ones in that area. Free Internet access by Wi-Fi is a nice touch.Genuine Expedia guest review
"Great location, serene setting with attentive staf"
This is a gem of a hotel right in the middle of the Copley Square neighborhood. The staff is delightfully attentive, and the room had the old thick plaster walls so you never heard a thing outside your own room - not that common anymore! All the amenities including a large bar of great soap ( not the cheesy size). The lobby had a fire going all the […] time, the restaurants and bar were excellent, and my wife never wanted to leave. I, on the other hand liked th location to walk all over town. Nice place, and we will come back. Read moreGenuine Expedia guest review
Rapid efficient check in , very courteous, room was excellent, checkout efficient.Genuine Expedia guest review
"Will be back"
Great stay ! Upgraded us to a suite. Location is perfect. Love the hotel bar.Genuine Hotels.com guest review
The Lenox Hotel was more than we expected. The staff was very professional, nice, and so helpful. The room was perfect. Bed was super comfortable. The lobby was great to sit in front of the fireplace. I highly recommend this hotel. I will definitely return.Genuine Expedia guest review
"Lenox Hotel Boston"
Couldn't be more pleased with our stay at the Lenox. Top notch, everything, from the doorman who greeted us to the check in, room service, all exceedingly friendly and professional. Stayed in a beatiful suite with a fireplace. Just gorgeous. It is an old building, so don't expect all shiny new marble everything. It's classic and beautiful.Genuine Expedia guest review
"Happy Staff & Great service"
Warm and welcoming arrival; excellent location near Copley/ Back Bay; lots of nice extras - coffee & tea service in the morning along w/ bannanas at front desk; dessert and iced tea in afternoon; Kiehl in-room cleansing products; turn down with chocolates; complimentary in-room water (never happens anymore)....Genuine Expedia guest review
"Great location in Back Bay."
I love the old world charm of this classic hotel without sacrificing on modern comforts.Genuine Expedia guest review
"Comfort and old fashion luxury"
We were extremely happy with the dbl beds and all the amenities the hotel offered. The decorations and classic furniture and the warm and friendly service was evident throughout the property. We would stay at the Lenox again.Genuine Hotels.com guest review
"The Lenox - great in every way!"
Whenever we go to Boston for an event (U.S. Figure Skating Nationals this trip) and it includes an overnight - we stay at The Lenox. We have stayed in a number of other hotels over the years, but have now settled on The Lenox. Its location is perfect for theatre, sporting events, dining - and it is a smaller hotel and the staff are always very welcoming […] and accommodating. Read moreGenuine Hotels.com guest review
"Simply the best!! Thank you Lenox!!"
I have stayed at the Lenox before and have nothing but great things to say about the hotel and the staff. I live next door to the Lenox and was having some work done on my condo so I booked a Junior Suite for a one night, getting engaged celebration with my fiancé. I booked at the Lenox because they have several rooms with fireplaces and I wanted one. […] Plus, I'm not paying $9k for one night in the Dynasty Suite at the Mandarin (where I live and can't get a deal) just for a fireplace. After booking, I called the hotel just to confirm the room I was getting indeed had a fireplace. I explained that I was getting engaged and it was an important part of the night. All I was told was "We will take care if it sir. Your room will have a fireplace." Let me tell you, they really pulled out all the stops for my important night. Not only did we get a room with a fireplace, but they upgraded us to an Executive Suite (Rm#2000). The room was stellar, the service impeccable and the entire experience was unforgettable. To top it off, the staff at the Lenox had a big box full of Lindor chocolates and a nice Prosecco waiting for us in the room along with a great note signed by the staff. Nice touch guys! Thank you so much for everything you did to make my night perfect! Read moreGenuine Expedia guest review
"An historic gem"
Gorgeous, comfortable hotel, stellar service , very conveniently located. Food delicious in the Irish Pub and the restaurant, City Hall. Welcoming fire in the lobby and filtered water on every floor.Genuine Hotels.com guest review
"Close to everything"
Very pleasant and accommodating .Genuine Expedia guest review
Very, very expensive. It was nice having free Wi-Fi, but there was no coffee-making machine in the room. Parking fees were exorbitant. The room was decently furnished, but no better than many cheaper hotel chains.Genuine Hotels.com guest review
Traveled over the holidays, the hotel staff was exceptionally friendly, cheerful and helpful. The junior suire was spacious enough, the facilities and amenities excellent. Will definately go backGenuine Expedia guest review
"A high-class place"
There are far more affordable options, but if you really want to impress a special companion... then stay here.Genuine Hotels.com guest review
Great central location! Hotel staff was truly great with the exception of Kristin, Conceirge...a little snooty and "put out" when asking her questions and head bellman who literally accosted our cab driver upon arrival...very weird, unnecessary, and uncomfortable for guests! Beautiful hotel with three great bars/restaurants attached! Junior suite was […] quite large...nice! Couches need to be updated...but we were definitely comfortable. Bathroom was nice too! Turn down service with chocolates every night...nice touch! Boston is a wonderful city, and I would stay again at the Lenox. Read moreGenuine Expedia guest review
"Perfect little boutique hotel"
We ran up to town for just an overnight - Christmas concert with family and friends - and stayed at the Lenox. Staying at the Lenox at Christmas was magical. The staff were solicitous without being unctuous, the facilities were beautifully decorated for the season, and our room was a modern version of accommodations right out of 'la belle epoque'. We […] will stay at the Lenox from now on when we are in the city. Wonderful experience, start to finish. Read moreGenuine Expedia guest review
Starting from the moment we pulled up, and extending to the moment they waved us goodbye, the staff of the Lenox made us feel welcome, special, and at home. They anticipated our needs and though it was a short stay, we will look forward to a longer experience next time we are visiting Boston.Genuine Hotels.com guest review
"Great hotel, wonderful staff"
I've stayed at the Lenox numerous times for business. It's my go-to Boston hotel. The staff is wonderful and will go out of their way to make your stay comfortable. For example, one time I had an unusually long wait for check-in and they offered me a bottle of wine as an apology. The rooms are very nice and their bathroom products are top notch (Kiehls), […] but I think they could use a bit of an update. The iPod speakers are the old style plug and didn't work when I stayed there last, and the heat is a little noisy. But those are small gripes compared to the overall positive experience I've had time and time again. Read moreGenuine Hotels.com guest review
"Great hotel !!!"
Very enjoyable stay. The hotel staff from doorman ,to front desk, and beyond were all just five star. Friendly warm and personable place from which to enjoy Boston. A MUST come back to HotelGenuine Hotels.com guest review
"Best in Boston"
We always stay at the Lenox at Christmas time... what a treat. They are so festive and every person who works there... from doorman, to front desk, to cleaning staff... is friendly and welcoming. I love staying there! Worth every penny!!Genuine Hotels.com guest review
Very good hotel, great location! Morning coffee a tad strong in the lobby, no coffee pot in he room, but did have a convenient refrigerator. Dunkin Donuts right across the street. Concierge was most helpful, very nice hotel staff. Bellmen get a little testy if you try to haul your own luggage with a cart.Genuine Hotels.com guest review
The Lenox hotel was outstanding in every way. I can be particular about things but I didn't have a single complaint about our stay. The hotel was super clean and the room was very comfortable. Everyone we interacted with was very nice and they gave us free gifts that we didn't expect. We will definitely return in the future. The location of this hotel […] is great if you want to walk around Boston. It's the perfect location for that. Read moreGenuine Hotels.com guest review
"Fabulous Hotel Accomodations"
The Lenox Hotel was very warm and inviting. All aspects of our stay was superior. The staff was also very accommodating and the hotel choices for dining entertainment made my stay exceptional and convenient. Thank you for a great experience, Lenox.Genuine Hotels.com guest review
"A comfortable gem"
This past weekend was our third stay at the Lenox. Dinner out, a show, and Christmas shopping has kept us returning to this great location with great attention and hospitality. We'll be back.Genuine Hotels.com guest review
"Great Location, Amazing Staff!"
The hotel was so welcoming and made our stay in Boston oh so great! It was totally worth the money and the perfect location. I highly recommend The Lennox for your stay in Boston.Genuine Hotels.com guest review
"Excellent and great location"
I visited Boston in Dec 2013 for a conference at the Hynes Convention Centre. All the conference hotels were way too expensive, but the Lenox was much cheaper, and only 5 mins walk from the Hynes. The staff were very friendly, the rooms were excellent, and the location next to Copley Sq can't be beaten. The bar stays open till very late as well!Genuine Hotels.com guest review
"Great hotel, but outstanding service"
Surprisingly great stay here. I expected to be comfortable and enjoy my stay, but I didn't expect to be taken care of so well. The service, from the door man to the maid, was just fantastic. We made a few special requests that were cheerfully and quickly accomplished, made it seem like they were really there to make us happier. I chose the Lenox for […] convenience, but now I'll always consider a stay there on return trips. Read moreGenuine Hotels.com guest review
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