"great staff, great location"
fantastic all-around, great service. I had reserved a queen room but it was TINY! The hotel upgraded me to a king bed, which I recommend you reserve. But overall, a great experience and I would stay there again.Genuine Hotels.com guest review
"Pleasant staff but miserable experience"
Room was too cold. Room service was not up one night (even though company literature said the restaurant was supposed to be open.) Room service was late another day My laundry was not picked up even after i got confirmation from hotel staff that it would be picked up.Genuine Expedia guest review
"Everything I needed"
After driving 13 hours- which should have been 9 without the enormous snow storm, I decided to stop in Boston for the night. This was an excellent choice. I was welcomed with a glass of wine, I used the gym, enjoyed a delicious salad in the hotel restaurant, enjoyed a very comfortable night sleep and headed to Maine the next day totally refreshed. The […] staff was incredibly friendly and helpful. The location is great-although the weather was horrid and I chose not to venture out that evening. Read moreGenuine Hotels.com guest review
We booked as it was a great rate in a great location. First, The room was small as other reviews had said so that was expected. There is no fridge & I have definitely slept in more comfortable beds. The temperature was hard to balance as the vent blew either hot OR cold air. The shower head shoots water in a narrow stream so I was cold in a hot shower. […] The connection to order a movie on the TV was awful making a high pitch sounds. My room service breakfast was OK (bostonian) but my boyfriend said his was awful (benedict). The decor was nice. Next time though, I will go with a classic hotel instead of a trendy boutique. However, i do want to say the staff was friendly. Read moreGenuine Expedia guest review
Rooms very small. No breakfast included.Genuine Hotels.com guest review
"Great place to stay."
No complaints. I have stayed at too many hotels were I was disappointed, but I was not disappointed at the Copley Square Hotel.Genuine Expedia guest review
Very friendly personnel I had a nice (stylish) roomGenuine Expedia guest review
Copley Square Hotel is my go-to hotel when staying in Boston overnight prior to a flight the next day; Knowledgable and welcoming front desk service; Perfectly situated near Copley and the Pru for shopping; Also next door to Shaws if you are in need of fruit or snacks before a trip, in addition to being very close to CVS for last minute toiletries; […] Excellent restaurants (Sorellina, Oak Room, Lolita, L'Espalier, etc.) moments away. General tone of the hotel is fresh and modern, the gym has everything you need to stay healthy and on track while traveling. The room itself was quite small however well appointed with a large TV, comfortable bedding, plenty of outlets to charge up phones and laptops before a trip, plenty of hangers and a desk well-suited for working on the go; free wifi throughout the hotel was appreciated. The bathroom was very small and there was little room for a toiletry bag however if you moved around the tissue box, etc., you could make use of the top of the toilet tank. Only thing lacking in the room was a bathrobe. Lastly, if you are traveling the Logan, the hotel offers car service for $35 which is well worth it in the spacious and clean SUV's with friendly and safe drivers. Read moreGenuine Hotels.com guest review
Nice hotel, BUT i forgot two blouses on the rooms bed. I check out, I called when I could to aks for the blouses, ANd they did anything. So, the hotel is nice, But they didnt return my blouses even I ccame back to pickit back,Genuine Expedia guest review
"Rude manager and staff"
I had a terrible run in with the hotel front desk assistant manager upon checking in. I addressed the issue to the manager who proceeded to defend the employee and completely dismissed what I had to say. I even went as far as to write an e-mail an upper level management member in the company who did not respond at all. I will not be staying at any of […] these hotels (Gemstone Management) again. Read moreGenuine Expedia guest review
"A Snowy visit"
I returned from my office and the room had not been made up. At 430Pm.......Genuine Expedia guest review
Great hotel in excellent location! only downside was made a two day reservation bad weather made me leave a day early but was still charged for the 2nd night.Genuine Hotels.com guest review
"Great couples hotel!"
Great downtown location. The room was very comfortable and quiet.Genuine Hotels.com guest review
Value and good locationGenuine Hotels.com guest review
Avoid the resturant the food was a waste of money.Genuine Expedia guest review
"great location in copley square"
friendly staff, very clean and contemporary, but both bedroom and bathroom were very smallGenuine Expedia guest review
"Convient to local area."
Staff very good. Would have like a small refrig in room.Genuine Expedia guest review
Intimate hotel with superb location and very friendly staff. Rooms were clean and spacious. Would definitely recommendGenuine Expedia guest review
We were pleasantly surprised at the beautiful and comfortable remodel of this historic hotel. We thoroughly enjoyed walking in the Back Bay neighborhood, especially the Boston Public Library.Genuine Hotels.com guest review
Nice old hotel 120 years old but it was a great stay The rooms are updated and it is a great location I have stayed there twice and will come backGenuine Expedia guest review
"Clean, comfortable, older hotel with modern decor."
This is an older hotel with great bones and character that has been updated with a modern decor. There is a restaurant and two bars on the premises. Valet parking (for a fee) is available. The staff was very welcoming and helpful. The only downside is there is no coffee maker or refrigerator in the room. They do serve complimentary coffee in the lobby […] in the morning and wine in the afternoon. (It would have been even nicer if they had also offered a muffin or other pastry in A.M. and some crackers or nuts in the P.M.) The room was exceptionally clean and comfortable. Because the rooms are on the small side I would definitely recommend one with a window. We stayed in a premier king room. We would definitely stay at this hotel again. Read moreGenuine Expedia guest review
My fiance and I were in Boston celebrating our recent engagement. We were upgraded on the concierge's favorite room on the 7th floor: A beautiful corner room with a great view of the Pru. We are very thankful for her generosity-we had a fantastic long weekend in the city!Genuine Hotels.com guest review
"Great staff and location"
I really enjoyed the weekend stay . The staff were very helpful and had a good supply of umbrellas to hand out on Saturday. The wine evening was very nice as was the coffee during the day. Location was much better than I had expected and being pet friendly would be a bonus if you travelled with your dog. I would certainly stay here again when I am in […] the Boston area. Read moreGenuine Hotels.com guest review
The room was tiny bathroom right next to the bed could roll over to the bathroom.Genuine Hotels.com guest review
"Clean. Quiet. Very Small Room."
Clean. VERY Quiet. But room was very small and awkward! Very small closet. Check in was quick, efficient. Front services were always present. Restaurant was good, but empty most of the time.Genuine Expedia guest review
"Great boston location"
The Hotel Staff was very accomodating. It was my Birthday and we received some special treatment. The room was exceptionally clean and had very modern upgrades which really felt like a 'botique" hotel. I will stay there again for sure.Genuine Hotels.com guest review
"Great location in downtown Boston."
The Copley Square Hotel is an older hotel that has been meticulously updated. It has a great location in the center of downtown Boston. The lobby and rooms might be smaller than at some grander hotels, but the hotel has charm and character. The staff was pleasant and helpful. This is the second time we have stayed here -- we liked it very much and would […] probably stay here again. Read moreGenuine Expedia guest review
The Copley was a very nice hotel to stay in for a couple of nights. It is located in a great spot!Genuine Expedia guest review
"Will be back."
A hidden treasure I never knew about even though I lived in Cambridge for 25 years. Will most def be back. Bravo for Daniel at the front desk.Genuine Hotels.com guest review
"good hotel close to the heart of boston"
nice and comfortable. newbury street and boylston street are a block away. we were on the 2nd floor so we weren't disturbed by the bumping club downstairsGenuine Expedia guest review
Everyone that worked at this hotel went out of their way to make sure you were happy! Great location with all kinds of shopping next door!Genuine Hotels.com guest review
"Great stay, great location!"
This is a great boutique hotel in Back Bay, we really enjoyed our stay.Genuine Hotels.com guest review
"Unmatched customer service!"
The staff of Copley Square Hotel are unbelievably cordial, welcoming, and eager to help you have a great night's stay. They helped us find a local pub, recommending one located nearby. Moreover, they arranged for town car service to Logan Airport before our flight departed the next day. I would stay here again, based solely upon our experience with […] the staff of the hotel. The room was extremely comfortable, and the hotel's architecture unique, even compared to other boutique hotels at which I stayed recently in other northeastern cities. Read moreGenuine Hotels.com guest review
The Copley Square Hotel has it dialed! Everything from; the room comforts, eggs bene (we ordered rooms service from the hotel restaurant), all amenities, evening wine, exceptional staff, valet service (they cleaned our car!), easy on off the Mass Pike and the perfect Back Bay location! I have traveled the world and I can't say enough good about this […] hotel - 5 Stars on all counts!!! Read moreGenuine Expedia guest review
"great little hotel, worth the stay"
Overall would give a 5 except the restaurant management does not have a clue how to handle a situation out of the norm...All other hotel staff did a great job...work on your restaurant management...PS breakfast was great when it finally arrived two hours after ordering!Genuine Hotels.com guest review
"Convenient location and a great boutigue hotel."
Like this hotel and location very much! Complimentary wine hour and a great bar. My only negative comment was the breakfast service was unbearably slow and the the restaurant Xhale was not crowded (it was New Years Day morning). It was just not me experiencing this. The GM, John acommodated us by comping the breakfast which was appreciated. This would […] not deter me from rebooking again. Read moreGenuine Hotels.com guest review
"a classy hotel in a classic neighborhood"
We spent five nights at the Copley Square over New Years, enjoying First Night 2014, the Museum of Fine Arts, and the Back Bay neighborhood. Four nights were planned; the fifth was the result of a two-day snowstorm that closed the airport. The room was comfortable but not roomy, the hotel restaurant was on the expensive side, and the recent renovation […] favors a bit too much a glitzy Euro-chic design, but the hotel staff were friendly, helpful, and patient with families and other travelers and the location was perfect for all our plans. My only frustration came with the hotel's response to us being stranded by the storm. They allowed us to stay in the same room at their standard rate (considerably more than we had paid the preceding nights) but only for one night. We booked a different hotel down the street for the next two nights and caught our flight home. Overall, a satisfying stay, but I'd welcome a little more service and a little less style. Read moreGenuine Hotels.com guest review
"Great boutique hotel in convenient location."
Conveniently located and close to "T" Station. Walking distance to many restaurants. Staff was friendly and efficient. Rooms were nice -- a great alternative to a larger corporate hotel.Genuine Expedia guest review
My boyfriend and I stayed here whole visiting friends in Boston. I used to live in the Beantown, and found the hotel to be perfectly located and incredibly convenient to all desired destinations in the city. The bed was comfortable, staff was kind and helpful, and it was an overall great experience.Genuine Expedia guest review
Thank you to the the front desk and valet. They were very nice and helpful.Genuine Hotels.com guest review
The staff at Copley Square Hotel is absolutely awesome. They are very friendly and very knowledgable! They will go out of their way to help any way possible! The only downside to the hotel is the standard room we stayed in was pretty small and the hotel is in a very busy area, and although it's not loud at all, it's expensive to park and difficult to […] get around by car, but there's plenty to do in walking distance! Read moreGenuine Expedia guest review
"Don't expect your food to be warm."
When we first got to our room, the cleaning lady wanted to know how many months into my pregnancy I was. I am a 55 year old woman, and was NOT pregnant. I cried and cried over this comment, as I am in a weight loss program. The hotel said they would do something about is(give us a free night stay, or something like that). I was given nothing. The room […] service was bad because the food was cold and overcooked. I really don't think they really have a chef kitchen. The valet service was also spotty. One time, they forgot that we had ordered our car to be brought down. Again, the staff said "they would do something"... The hotel did nothing to make right the issues we had, especially about the "pregnancy" issue, and the lack of food service. Read moreGenuine Expedia guest review
"Boutique hotel with Sm Rooms in Great Location!"
This was a GREAT location to stay for New Year's Eve! We parked across the street for $37 for 24 hrs, enjoyed a wine reception from 5-6pm, were able to check in early without question, and were within a couple blocks from all the events at the Hynes Convention Center and Copley Square stage. Comfortable bed, but small room and bathroom - which wasn't […] too bad since we weren't in the room much. Overall, a great stay! Read moreGenuine Expedia guest review
The room with a queen bed was very tight for 2 people. The staff was very friendly the hotel was very clean we had a wonderful stay.Genuine Hotels.com guest review
"Historic Hotel, Central Location"
This was a great hotel, especially for the price. There are newer surrounding hotels from big name companies like Hilton and Fairfield, but they are more expensive and not necessarily nicer. Comfy beds, stylish bathroom, in-house bar and restaurant... this place really has everything you could ask for. It is also only about 2-3 blocks from the subway, […] across the street from a mall, only blocks from the Opera House and the Symphony, basically close to almost everything. The only issue I had was that there was a slight incline in the floor of our original room. Considering the hotel is well over 100 years old, this was understandable. When we mentioned it to the front staff, they immediately showed us other rooms and even helped us upgrade to make sure we were comfortable. The lady who helped us was named Ana, and she really was a big help. Very understanding and accommodating. I would definitely stay here again and recommend this hotel to all of my friends and family visiting Boston. Read moreGenuine Expedia guest review
Overall awesome experience . Staff very helpfulGenuine Expedia guest review
would have liked another chair in the room. Otherwise, great hotelGenuine Hotels.com guest review
"Charming boutique hotel, great location"
My husband and I enjoyed a quick holiday get-away in Boston. The location of the hotel is perfect -- within easy walking distance of the Boston Common, which was lit up for the holidays, as well as shopping, theater, and the restaurants in Back Bay, Chinatown, and the South End. While the rooms are small, they are well-appointed and the rooms and lobby […] are charming and cozy. The staff were quite friendly and helpful. Would recommend for couples and single travelers looking for a reasonably priced hotel in a central location. Read moreGenuine Hotels.com guest review
"Christmas at Copley Square"
Wonderful place to spend the holiday.Genuine Expedia guest review
"lots to do within walking distance"
Plan on returning in SpringGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )