All hotels in Boston, Massachusetts, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here47 Huntington Ave, Boston, MA, 02116, United States of America, ‏‎800-491-6126
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4.2 / 5Excellent

Score breakdown (from 986 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.5
  • Comfort
    4.1
  • Condition
    4.2
  • Neighborhood
    4.7
5.0 / 5Outstanding
"Great Timw"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel and staff were great!
Genuine Hotels.com guest review
2 night romance trip Dec 26, 2014
William
US
5.0 / 5Outstanding
"A cozy, modern hotel in a great location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I've stayed at the copley square hotel a few times whenever I visit boston. The staff is always very friendly and welcoming. The actual rooms are on the small side, but they are very comfortable, modern, clean, and accommodating. I would definitely recommend this hotel.
Genuine Hotels.com guest review
1 night trip with friends Dec 27, 2014
Natalie
US
5.0 / 5Outstanding
"Nice small hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel is really comfortable. Although our room was small, it was spotless and really well laid out - the only thing I wished for was a tub rather than a shower. But it was the cleanest shower ever, so I can't even really criticize that! A great stay.
Genuine Hotels.com guest review
1 night romance trip Dec 27, 2014
A Traveler
US
4.0 / 5Excellent
"Great location. Great staff and service!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Everything was terrific except I chose to stay in their least expensive room (best value per expedia). The room was quite small with a queen bed and it was a bit of a chore for two of us to move around. My fault. Would certainly return and upgrade room. Keith made me dinner recommendation and reservation and personally sent over a complimentary appetizer when we were seated! That's service!
Genuine Expedia guest review
Other trip Dec 29, 2014
Tom
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Interacted with other guests during the wine drinking hour. My party consisted of two couples.
Genuine Expedia guest review
Other trip Dec 29, 2014
Gary
US
5.0 / 5Outstanding
"Very good"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very nice.
Genuine Hotels.com guest review
1 night romance trip Dec 18, 2014
Joseph
US
4.0 / 5Excellent
"Unique Hotel, Great Location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel was different from the major hotel chains and was exactly what I was looking for. The location was close to great restaurants and the T trains. The hotel also offerred a wine reception hour which was an excuse to warm up after walking all day and drink before dinner. Overall, good experience.
Genuine Expedia guest review
Other trip Dec 23, 2014
SW
US
5.0 / 5Outstanding
"love this place."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Love this place. I will stay here again. Everyone so friendly and helpful.
Genuine Expedia guest review
Other trip Dec 20, 2014
A Traveler
US
4.0 / 5Excellent
"Centrally located, a touch of class"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good stay for a Boston conference. Complimentary wine hour was a plus. The room was small but modern, and staff were friendly. Valet is available but friendly and sometimes there was a long wait.
Genuine Expedia guest review
Other trip Dec 18, 2014
Chris
US
5.0 / 5Outstanding
"Nice Hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Nice hotel in convenient location for the reason I was in Boston. Only issue is that the bathroom was very small but the room was nice. Staff was very attentive and nice.
Genuine Hotels.com guest review
1 night business trip Dec 4, 2014
Judith
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
all staff encountered during the one night stay were pleasant and helpful!
Genuine Expedia guest review
Other trip Dec 8, 2014
A Traveler
US
1.0 / 5Poor
"Not for Business People"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    5.0
The bar is so loud that it can be heard in many of the rooms and goes all night. Unless you are in Boston to party don't stay here.
Genuine Hotels.com guest review
1 night business trip Dec 1, 2014
David
US
2.0 / 5Fair
"Not exactly comfortable."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
Heat wasn't working on one of the colder weekends this fall. Staff said that maintenance checked on it but never did. Froze our first night and didn't get clean towels etc until 8pm. Have emailed the hotel but without response. Not happy.
Genuine Expedia guest review
Other trip Dec 4, 2014
A Traveler
US
3.0 / 5Good
"Attention To Detail"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
A cool place at a good location but I didn't care for the fact that I was unable to make a local call from the room phone during the entirety of my 3-night stay. Staff acted like they were concerned about the problem and promised to get it fixed, but there was no follow-up and I have a hunch they knew the local phone service was inoperable. I needed the local phone service because my cell phone worked poorly in Boston. I suspect that most of the guests use their smartphones and have no use for the room phone, thus little incentive on the part of management to get it fixed. I just wish they had been more up front about it.
Genuine Expedia guest review
Other trip Dec 2, 2014
Stu
US
5.0 / 5Outstanding
"Great little gem in the best area of the city."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Wonderful, accommodating, friendly staff. Two things. The lobby looks a little "tired." Needs to be reconfigured and updated. Wine hour is a good time to meet people and chat. The food is not good.
Genuine Hotels.com guest review
4 night family trip Nov 26, 2014
Linda
US
4.0 / 5Excellent
"Pleasant and convenient Boston hotel."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The Copley Square Hotel is a lovely place with nice facilities and a decent breakfast cafe. Fitness room was being renovated, but we were given a pass to a nearby gym. Staff were pleasant and helpful. Only down side was some confusion over final bill, which will presumably be remedied shortly.
Genuine Expedia guest review
Other trip Dec 1, 2014
Anne
US
4.0 / 5Excellent
"Nice Place"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Downtown entrance was a bit hard to locate - pay special attention to your GPS or you'll find yourself heading to the Mass Pike. I needed the $40 valet service to avoid additional hassles. It's an older Boston hotel so rooms were small but they're nice. Service was good and staff attentive & personable. House phone wouldn't ring in one of the 3 rooms I rented and 2 of the 3 shower-stall vents/lights were out of order. However I find these are relatively minor matters for a short stay. The important things like security, value, comfort, HVAC and level of quiet were fine. Although I prefer larger rooms I would book again if I needed the in-town locale.
Genuine Hotels.com guest review
1 night family trip Nov 27, 2014
Paul
US
5.0 / 5Outstanding
"comfortable and convenient"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
It was perfect. Super friendly and helpful staff from the moment we walked in. Nice amenities, clean and comfortable.
Genuine Hotels.com guest review
2 night business trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I walked everywhere. It was great to explore the streets all the way through the park and down to the harbor and the Charles River. The Star Market was close by for a quick breakfast. There are many restaurants nearby. My room was perfect and I loved the architecture.
Genuine Expedia guest review
Other trip Nov 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Another great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Michael, Ronaldo, and Ana were awesome! Everyone was welcoming, kind, and pleased to help make the stay great anyway they could. I love staying here!
Genuine Hotels.com guest review
2 night business trip Nov 20, 2014
Jennifer
US
5.0 / 5Outstanding
"Great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Everything was fine EXCEPT THEY MISSED A 3:30 WAKE UP CALL
Genuine Expedia guest review
Other trip Nov 26, 2014
Jim
US
4.0 / 5Excellent
"Enjoyed our stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Short get-away to Boston & Maine found us heading to Boston for the weekend. Enjoyed this hotel, very nice location. The staff was very helpful & friendly, especially the front desk personnel. The room was cozy but the bathroom was extremely small which I expected. Had one complaint about the thermostat & maintenance was literally attending to our concern within minutes. The fan issue on the thermostat was never resolved/fixed, but he was very friendly. Overall, great location within walking distance to Newbury Street, nice hotel, friendly staff.
Genuine Hotels.com guest review
3 night romance trip Nov 21, 2014
John
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Good hotel. A little small but it's nice and does a good job with the size restrictions for an older hotel. Well placed and good service.
Genuine Expedia guest review
Other trip Nov 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice and Convenient!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great place to stay in Downtown Boston!! Close to everything...staff was EXCELLENT... neighborhood is safe...public transportation was a stones throw away...very reasonably priced through Expedia!! Will definitely stay here again next time I am in Boston!!!
Genuine Expedia guest review
Other trip Nov 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel, never disappoints"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The rooms at this hotel are always clean. The staff at this hotel is amazing: professional, willing to help and so friendly it keeps me coming back again and again. I am never disappointed when I stay here. The location is great to for walking access to the T station, shops and Prudential building.
Genuine Hotels.com guest review
2 night business trip Nov 20, 2014
A Traveler
US
4.0 / 5Excellent
"Nice Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I think the overall experience is good. Location is great, food is good, but I felt the price was a bit high. I would definitely recommend it.
Genuine Expedia guest review
Other trip Nov 24, 2014
A Traveler
US
4.0 / 5Excellent
"Great Location lots of Character"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
In town for business.
Genuine Hotels.com guest review
1 night business trip Nov 18, 2014
James
US
5.0 / 5Outstanding
"Beautifully remodeled classic hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel is located in a prime location in Boston, close to many sites and transportation.l Hotel decor looked very modern and it felt nice to be in the room. The staff was very helpful and went out of their way to respond to my needs.
Genuine Expedia guest review
Other trip Nov 23, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice staff, very clean and close to everything! Love Boston!
Genuine Expedia guest review
Other trip Nov 23, 2014
soledad
US
4.0 / 5Excellent
"Love the vintage stile!"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Excellent. Great service! Great location. Too much cold and snow, though.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Wonderfully situated"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Close to shopping and good restaurants with views of both historic and skyscraping new buildings, this recently renovated hotel has the charm of both old and new.
Genuine Expedia guest review
Other trip Nov 20, 2014
Mike
US
3.0 / 5Good
"Tiny Room. Everything Else Was Good"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
The room I had was the size of a closet, very claustrophic. Most everything else was good. The staff was friendly, the location was good, and the decor was nice. I didn't like the fact that their restaurant didn't serve lunch.
Genuine Expedia guest review
Other trip Nov 20, 2014
Anne
US
5.0 / 5Outstanding
"Great Spot"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We went to see a concert downtown so stayed over just for one night. Great hotel room, very comfortable. We ordered breakfast in the morning and it was delicious. Very friendly staff and overall a great time.
Genuine Hotels.com guest review
1 night romance trip Nov 14, 2014
jane
US
3.0 / 5Good
"something missing"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    4.0
over all I give this hotel a "good" even though the location was great for us and the front desk staff was great there was a disconnect somewhere… The website stated in 2 different areas that there would be complementary water in the room, we had 2 different rooms (a whole different story) 1 had no water and the 2nd had water with a price tag. the site also listed bathrobes in the room again nothing in room 1 and room 2 had 1 robe. The complementary coffee and tea in the lobby was disappointing, coffee was not good (admittedly I am a coffee snob) so I tried the tea the next morning and the water was luke warm. As for the 2 rooms our 1st night a night club was going full swing in the basement and we could hear it on the 4th floor so we were moved to an upgraded suite on the same floor but the opposite side and slept well.
Genuine Hotels.com guest review
2 night family trip Oct 30, 2014
Dale
US
5.0 / 5Outstanding
"Perfect Location Great Staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We took the Logan Express that left us off 1 block from hotel. Close to shopping, sights and helpful staff. Great location, enjoyed the wine reception for happy hour too!
Genuine Expedia guest review
Other trip Nov 3, 2014
A Traveler
US
3.0 / 5Good
"Nice, but..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    5.0
  • Neighborhood
    4.0
The hotel is nice but there two issues. 1 The front of the toilet was less than 12" from the wall. It took them a day to move me to another room. The excuse was that its a hisotric hotel and compromises had to be made. 2 there was music playing from next door unttil midnight.
Genuine Hotels.com guest review
2 night business trip Oct 28, 2014
Stuart
US
4.0 / 5Excellent
"Great place"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great place, friendly staff. Good neighborhood.
Genuine Hotels.com guest review
1 night trip with friends Oct 27, 2014
Christine
US
3.0 / 5Good
"Good service, cramped room, expensive water"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    5.0
I was in Boston for a psychopharmacology conference which was across the street from the Copley Square Hotel. The location was convenient and staff was friendly. The rooms were a bit small and cramped and they charged me $5 for a bottle of Poland Springs water. There was no label indicating I would be charged and I live so close to Poland Springs that I can jump in for free let alone pay so much for a cheap bottle of water. This was quite deceitful as there was no indication that I would be charged. I otherwise would have gone down the street and payed 1/5 the price for water.
Genuine Hotels.com guest review
3 night business trip Oct 23, 2014
Cheryl
US
4.0 / 5Excellent
"Nice hotel in a great part of Boston"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Very helpful staff. Very convenient location for shopping, sightseeing, museums and symphony. Room was clean and furnished well, if a bit small.The bathroom was fine and recently updated. I had a hard time finding space for doing some stretches and exercises. Also the room had few outlets for charging my computer and phone. On the whole it was very fine.
Genuine Expedia guest review
Other trip Oct 29, 2014
A Traveler
US
4.0 / 5Excellent
"Great Service, Great Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
I've enjoyed staying at the Copley Square Hotel a number of times. The rooms can be small, but are always very clean and comfortable. Keep in mind that not all rooms have bathtubs, so if that matters to you, make a point to ask. Also, the second floor can suffer from some noise/smell from bars and restaurants below. Very convenient location close to MBTA, Shaws, shopping, lots of good food options. Service is outstanding - they'll do everything possible to accommodate your needs.
Genuine Hotels.com guest review
2 night business trip Oct 21, 2014
lena
US
5.0 / 5Outstanding
"Great hotel and easy walking access to Boston!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Marvelous hotel. Newberry Street shopping two blocks, Boston Library and Copley Square next door!
Genuine Expedia guest review
Other trip Oct 27, 2014
Lori Dori
US
4.0 / 5Excellent
"Little gem"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Lovely hotel with a warm atmosphere. Very comfortable beds!
Genuine Hotels.com guest review
2 night trip Oct 17, 2014
Diane
US
4.0 / 5Excellent
"1st time Boston"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Beautiful room and accommodating staff. Just a little small room.
Genuine Hotels.com guest review
2 night romance trip Oct 17, 2014
A Traveler
US
1.0 / 5Poor
"Very dissapointed"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    2.0
This was an awful experience. The room itself is extremely small. You couldn't even open the dresser drawers as it hit the end of the bed and you had to walk sideways to get around it. The room was clean but in the early morning hours the noise from the garbage trucks woke us up and we were unable to sleep from about 3am on as we were on the second floor facing the Market across the steet. I called the managers and all they would do is offer us a discounted rate for the next time. For the price we paid it was very dissapointing and you would think you would at least be able to get a good night sleep.
Genuine Hotels.com guest review
1 night business trip Oct 16, 2014
Marian
US
4.0 / 5Excellent
"two day stay"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
stay was fine but every morning smoke came into the room via the vents
Genuine Hotels.com guest review
2 night business trip Oct 19, 2014
kenneth
US
5.0 / 5Outstanding
"Great choice for travellers!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel is beautiful and rooms were well appointed, though on the small side. I've stayed in other historic hotels and the size wasn't an issue for us. The location was fantastic and public transportation was easily accessible.
Genuine Hotels.com guest review
1 night business trip Oct 19, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Overall, good experience. Only drawback was the room was pretty small given the rate we had to pay. However, the staff was very friendly and attentive and the location was convenient.
Genuine Hotels.com guest review
2 night trip Oct 16, 2014
Jane
US
3.0 / 5Good
"Not worth the price"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
At the time of our stay, the cost to stay at this hotel was about the same as staying at the Fairmont right down the street. We (wrongly) assumed this would be a similar, though more "boutique", experience. While the hotel was nice enough, it was not worth $600+ a night. The room was very tight. The bathroom is TINY with no counter space. There was mildew/mold in the shower, no bathroom ventilation, dust caked on the door. I'll say that the bed was extremely comfortable, the room was clean, and the location was perfect. However, the TV kept switching to "no signal", the elevator was not working one evening, and the door was cut too short at the bottom, leaving room for plenty of noise, and a ton of light coming in from the hallway at night. At half the price, I would have been happy with our stay here. For what we paid, I regretted not staying at a much nicer hotel for the same price.
Genuine Hotels.com guest review
2 night romance trip Oct 17, 2014
Ryan
US
4.0 / 5Excellent
"Nice, But Overpriced for the Amenities"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Nice hotel, but the room was smaller than I expected (smaller, in fact, than a similarly priced hotel I just stayed at in New York). And three of the light bulbs in the light fixture were also fused, which made it hard to put on makeup before work.
Genuine Hotels.com guest review
2 night business trip Oct 16, 2014
A Traveler
US
4.0 / 5Excellent
"Great location!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Although the hotel was very nice, there were a few things that would have made our stay much more comfortable. At about 11pm there was very loud stomping and noise coming from the room above. When I called the front desk, they must have called because it stopped for a short while then resumed. Luckily I travel with a sound machine. The desk should have checked back and made some effort to resolve this problem. The wine served between 5 & 6 was a lovely touch but, a few nuts or maybe some cheese would have been nice. Staff was very helpful in getting us on the Duck tour
Genuine Hotels.com guest review
1 night family trip Oct 10, 2014
Miriam
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews