Loved the hotel. Easy to get to from the airport. We were able to check in early for a small fee which was very helpful since we had flown all night.Genuine Expedia guest review
"Meets basic needs - don't expect much"
I'm a pretty no frills traveler - all I require is "safe and clean". The hotel was safe, but cleanliness is an issue. Mold on the bathroom walls, peeling paint from the ceilings, broken telephone, stained blanket, and a mattress that was stained by something that could have been blood or old coffee (I only discovered this as I was checking out!). The […] heater rattled loudly at night, and there is noise from the street. The walls are thin, and I was woken every night by other guests in the hallway or in their rooms. The hairdryer is for some reason attached to the desk in such a way that the only way to use it is if you are kneeling (clearly, a woman did not design this!). The faucet on the bidet was broken. The hotel is quite a walk to city center (about 20-25 minutes), which can be hard if you are the kind of traveler who likes to put your feet up for part of the day. The property is in massive need of refurbishing. You can tell the hotel was once very lovely (perhaps in the early 90s), but has not been cared for much since then. I would not stay here again. I was not sad to leave. On the neutral side, the bed is quite firm. That's great if you like firm beds. It's not great if you prefer soft beds. On the positive side, I will say the staff was very nice and kind. Read moreGenuine Hotels.com guest review
"Ballsbridge Hotel (previously D4 Ballsbridge Inn)"
My husband and I stayed at the Ballbridge Hotel (known at the time of our booking as the D4 Ballsbridge Inn) over St. Patrick's weekend with our friends. Our hotel room was spacious, but left something to be desired. The television was tiny compared to the room and was impossible to watch from the bed. Our room was missing a trash can, so our trash […] ended up on the floor next to the tiny bathroom trash can. There is no information book in the room, so we had to guess how to call the front desk and from room to room. Our bed also had a mattress pad instead of a proper mattress. Also, although the staff were not rude, they did seem indifferent about our comfort or happiness. The hotel has apparently been recently purchased by new owners and renamed, so they could not bring us a new information book and refused to bring us an old one. On the positive side, there was a closet with enough room to store both our bags and hang our clothes and the bathroom and bedroom were large and clean. The hotel is very close to the American and Israeli Embassies and an unfortunately long walk to the city center. The bus system in Dublin is fairly expensive, so it was a 40 minute walk to the Grafton Street area each morning. The hotel breakfast was expensive, so we walked into town to eat each day. All in all the Ballsbridge in is not a bad hotel, but it is certainly not great, and could use some improvement. For the location and price I think we could have gotten a better value hotel elsewhere. I would not stay here again. Read moreGenuine Hotels.com guest review
"Convenient to bus routes, the city and DunLaoghair"
Lacking the little things, Kleenex. Use of certain credit cards not accepted in different part of hotel. Missed important wake-up calls. Poor response to numerous calls to repair telephone.Genuine Hotels.com guest review
Beds were very uncomfortable and the fact that have to pay $8 a night for Internet is crazy.Genuine Expedia guest review
"They don't acknowledge the guest."
My phone didn't work and when I mentioned this to the front desk in person they seemed non-plused at best. The heat was down, they didn't change out the glasses or clean them out sometimes and the bathroom smelled of mildew. While mentioned to the staff seemed to go unnoticed. It was too far from the center and their airport information changed with […] the staff. I asked for directions and got no response. Overall, I would have paid more for a better place had I known. Read moreGenuine Hotels.com guest review
"D4 Ballsbridge Inn"
This hotel is conveniently located near the U.S. Embassy and an assortment of museums on the southside of the city. An aircoach stop is located at the main entrance of the hotel, and a bus stops catering to several routes going to the city center is located right across the street. The reception staff were extremely helpful and happy to provide local […] information. I needed to meet a friend nearby and one of the receptionists looked up the address and printed the walking route for me. I really appreciated this kindness! My room was quite shabby in comparison to the modern and tasteful lobby. The wallpaper was peeling, there were several stains on the mattress (I always check a mattress for bedbugs...), the furnishings were dusty, and the curtains didn't close all the way. That said, the linens were clean and the bathroom was pleasant and a decent size. One hope that renovations to the rooms are forthcoming at this location. Read moreGenuine Hotels.com guest review
"Will stay again."
Had a wonderfull stay. Great location, bus from airport drops you at the door and other buses from town close buy. Hotel and staff were great!!Genuine Expedia guest review
"good, but the servises aroud are expensive."
there is wifi but expensive there is parking site, but expensive food and shop are expensiveGenuine Expedia guest review
"Quiet & Compfortable"
Very quiet and compfortableGenuine Hotels.com guest review
Small beds & room in the tower which does not present a very nice view,paintwork needs attention,service very good, disappointed about wifi availability, prices in bar quite high.Genuine Hotels.com guest review
I enjoyed my stay in hotel ..as a former employee I know how it should look .. Thanking you for great service and lovely clean room . Thèrèse LedwithGenuine Hotels.com guest review
Really good hotel.Booked it to go to the RDS horse show. Not too far to walk to the show. Aga Khan special dinner was lovely. Breakfast good. Staff friendly and obliging. Only gripe was that the room on the 8th floor was lacking in air and stuffy, caused by the restricted window opening and no air con. Rooms could do with a refurb but overall comfortable […] with a lovely atmosphere in the public areas. Would definitely stay again. Read moreGenuine Hotels.com guest review
the hotel was spotless and the staff excellentGenuine Hotels.com guest review
"Poor Curtomer Service !!!"
The location of the hotel is good. But upon arrival, our room was not clean , dirty carpeting , room Air conditioning was not working and we were told that they could not fix it. The Room Service Quality was very poor, with 2 items not available, food was over cooked and not palatable. The same results when using the restaurant as an option. The staff […] seemed uninterested in " making things right " , or giving options like another room. Read moreGenuine Hotels.com guest review
"Fix the smell in the bathrooms"
Have stayed here many times there is always a smell of the shower curtain and bathroom which is a pity as staff etc is excellent. My first job every time is to spray perfume to take the smell away for a while. Location and price is super can SOMEONE do something about the bathrooms I wd suggest it to more friends if this was sorted.Genuine Hotels.com guest review
"Idea location; Decent Rooms; Good price"
Rooms were clean and comfortable, Bar food and service slightly lacking, But acceptable. Ideal location for visiting bird gais theatre and at a very good rateGenuine Hotels.com guest review
"Room was disgusting"
The room was disgusting. I was in the towers - room 845. The carpet was dirty and stained. The couches also torn and stained. The walls were dirty. The bath was dirty from the previous person. The hairdryer that was in the room disappeared day 3 and was replaced by one that didn't work. There was the WORST SMELL in the room. I left the window open all […] week and it still smelled. I will never stay there again. Read moreGenuine Hotels.com guest review
great locationGenuine Hotels.com guest review
"Very central but quiet location"
Will certainly be back to the Ballsbridge Hotel. Great location & great value for money. It is a twenty minute walk to central Dublin but it's only a few minutes walk to DART station if you're not feeling that energetic. Parking is an extra €10 per night and after we checked out we were allowed leave our car in the car park until we returned in the […] evening which was great. Didn't have dinner there but Breakfast was very nice and we weren't rushed even though it was close to finishing time when we arrived down to breakfast. Dining room staff were really pleasant & helpful. Read moreGenuine Hotels.com guest review
"Things to improve"
No live entertainment at the Dublin Bar as advertised ....no air conditioning ...Plumbing a bit old.....room service menu overnight very limited.....otherwise a great stayGenuine Hotels.com guest review
"Terrible customer service"
The staff in this hotel are completely incompetent. They charged my card twice upon checking in. They claimed to have voided the transaction but 1 week later the money still hasn't appeared back in my account. Be very careful dealing with the staff in this hotel. In addition the reception staff are rude and didn't handle my complaint very well. Even […] when I complained over email I never even got a reply. I would recommend you stay away from this hotel. There are much better hotels in Dublin in this price bracket. The rooms especially the bathrooms are very dated and if you unlucky enough to get one next to the lift then forget about getting a good nights sleep. Avoid. Read moreGenuine Hotels.com guest review
Third year in a row I've staYed in this hotel as I am part of an event run in the conference area. Every year its as disgusting as the last. Dirty towel caked in makeup was left in the room, along with the door refusing to open 9 times our of 10, and the fire alarm went off at 8am for a good half an hour. The price for staying 4 night was horrendous […] at nearly €400, save your money and stay elsewhere!!! Read moreGenuine Hotels.com guest review
"Cold Morning Showers"
Did not expect to have to take a cold shower in the morning? 3/717 . Apart from that good value for money?Genuine Hotels.com guest review
As I have stayed twice in the past ,, I look forward to staying there in the future ,, top marksGenuine Hotels.com guest review
Was a nice hotel. Some areas a bit tired but I would stay againGenuine Hotels.com guest review
"Strategic lack of investment leaves guests weary"
A 'victim' of Celtic Tiger lunacy, this hotel was traded like a blue chip Monopoly piece before becoming the mid-tier operation it is today, dedicated to extracting revenue from bleary-eyed tourists and travellers while investing as little as possible back into the property. I stayed three nights. Staff couldn't be nicer, which is lucky as I had lots […] of opportunities to deal with them. My first room was abandoned as heavy rain outside was pouring through the bay window. This was clearly not news to the hotel: the window was riddled with damage from what is clearly a chronic leak. Having moved, it became clear the next day that my second room's air con didn't work, though in fairness it was repaired quickly enough. A damaged shower head hung mournfully off the bathroom wall, reflecting the mood of the place. I was woken at 0700-0730 every morning by guests departing, despite being five or six storey up in the 'nice' bit of the hotel. When this forgivable noise (though soft-closing doors wouldn't go astray!) abated I was on one morning treated to the joys of a vacuum cleaner on the floor above. Just loud enough to keep me awake and totally unnecessary at 0900. I reiterate that the staff are excellent - in particular a cheery South African named Stephan and a happy, helpful Dub named Ciara - but aside from its location (about 10-15 minutes walk from Grafton Street) this hotel has little to recommend it. Spend your money on a good B&B instead. Read moreGenuine Hotels.com guest review
"Very bad service on things to be repaired"
Cannot recommend this hotel. Bad management. Doesent care about complaints. Only several sorries but no effective reactionGenuine Hotels.com guest review
"Deluxe rooms and reception service poor"
Worst hotel stays I have ever had. Two nights booked in a deluxe room. First room the air con was not working. Staff offered a fan. Changed to another room and the carpet outside the bathroom was sodden and the room smelt damp so did the corridor. Complained but could not be moved until next day as fully booked. Told to pack my case in the morning and […] it will be taken to a classic room during the day ready for my return. Arrived at hotel around 6.30 pm and my case was still in my old room. Went to new room and had to wait 45 minutes for my case to arrive. That night about 3.00am someone opened door and walked in. They asked if this was his room!!!. At 7.00am the maid wanted to clean the room. At check out and the receptionist was surprised to find out out the I was in room 847 and not 258 which was still in her records. They had changed me to another room without updating their system. I mentioned my disgust about the who experience at the hotel and in particular the fact that someone had come into my room in the middle of the night. I was told that they have trainee staff. The desk reception manager was apologetic and said she could not give any significant compensation as the room was booked through hotels.com. I was still charged for the deluxe room rate although I had moved to a classic and they reduced the bill by just 50 euro. I would never stay in this hotel again. Bewleys Ballsbridge every time. Read moreGenuine Hotels.com guest review
Was disappointed with the standard of room provided. The room / bathroom was old and outdated. Not a 4 star.Genuine Hotels.com guest review
"Not for Business Travellers"
Incredibly poor wi-fi thats charged extra per day and that you have to go to reception to set up. Very poor customer experience overall with staff reluctant to give any assistance.Genuine Hotels.com guest review
"Good location but noisy rooms."
Our room was clean and well appointed, but we were unfortunately right next to the elevator, so very noisy with people coming and going, and you could hear the elevator going up and down all night. The hotel is on a main road so also lots of traffic noise. As there was no air conditioner, we had our windows open, so the noise was quite annoying. We […] also had to ask to have our swipe key reset 3 different times as it would not let us into our room. We we ate dinner in the Resturaunt with 6 other friends, but the main fish offering on the menu was not available, even though we had an early sitting and there were only 3 other tables. Also when a call was made to reception for some more milk capsules for tea and a roll of toilet paper, we were told that we would have to wait until housekeeping arrived...it was already 8:00am. I didn't find the staff to be overly helpful, but perhaps they were new. The hotel was full, so this may have been the reason why some standards seemed lacking. Read moreGenuine Hotels.com guest review
It was ok, curtains was slightly off the rails and could not close it properly.The hair dryer did not work, there was no air flow. It was red hot and then the fuse blew. When I reported it, I barely got an acknowledgement.Genuine Hotels.com guest review
The room was swelteringly hot. They brought up a fan which gave some mild relief, it really needs air conditioning.Genuine Hotels.com guest review
"good transport connection to city and airport"
Bath room in repair with ceiling work not not even completed. No hand set for the hair dryer, there was kettle for making tea/ coffee but there was no power point to plug it in. No fridge in the room, central heating not working.Genuine Expedia guest review
The hotel room was very clean, however the bathroom did need to be renewed. The biggest disappointment with this hotel was that there was NO FREE WIFI IN THE ROOMS. Living in the world that we are, this needs to be changed.Genuine Hotels.com guest review
Very busy hotel which seems to cope well given the number of people booking in and out. Location is fine with easy access to Dublin city by Bus, Taxi or on foot. Staff helpful and friendly.Genuine Hotels.com guest review
Hotel was suitable located for city center business with a short five minute trip on the DART (metro rail) located a short walk from hotel.Genuine Expedia guest review
Very comfortable stay, not too far from downtown. Recommended.Genuine Expedia guest review
With the service provided, staff is very helpful and kindGenuine Hotels.com guest review
"Perfect for my stay"
slept well, quiet roomGenuine Hotels.com guest review
"Average stay but comfortable"
Overall we were disappointed with the decor, upkeep and quailty of the hotel. It was a dublin landmark for many years as Jurys and the standard then was high - it seems to have seriously slipped but it did seem that some restoration work in rooms was occuring when we were there as there was a construction noise and plumbing noises during the daytime. […] Staff were great and very helpful, rooms were cleaned but dated, beds were comfortable.. Overall not a bad stay but certainly below what we expected. Read moreGenuine Hotels.com guest review
Perfectly situated within the city for easy access to most sites. Car parking can be a problem if you arrive before 5pm.Genuine Hotels.com guest review
"Ballsbridge in April"
We found our stay at Ballsbridge to be very nice. The staff was great, and the location was nice. The taxi to and from the airport was not to pricey, nor was the taxi to and from the main part of town. Taxi parking was located right outside the hotel, very convenient. Breakfast was included with our stay and it was very good. Other than having to pay […] for wifi in the room was a little inconvenient, not to mention you have to pay per device, I have nothing bad to say about our 3 night stay. Read moreGenuine Hotels.com guest review
"One of the worst hotels we've ever stayed in."
Upon arrival to the hotel (which was over a mile away from centre - was informed it was only 0.2 miles prior to booking as I had arranged a surprise trip for my boyfriend) a room was provided after a lengthy delay. We went up to our room and put our card into the slot, opening the door we were greeted to another guest in his boxers. My boyfriend went […] down to reception to rectify the issue where we were told we had been 'upgraded' as a frequent traveler this was not the upgrade that we had anticipated. The new room (unoccupied this time) looked as if it hadn't been entered in 20 years. Despite our traumatic start we left the room to enjoy our break. After sampling plenty of the finest ales Dublin had to offer we returned back to the room and at approximately 7.30am we were rudely awoken by drilling and banging - we had not requested a wake up call. Now we understand that renovation was happening in the hotel but we did not expect it to be at this hour or when we were feeling as rough as we did. Upon raising the issue with the hotel staff they were unhelpful and unapologetic. Being awake we went to make the most of the day and left the hotel at 9am we returned at approx 5.30pm for a quick change to notice the "room ready for service" door hanger still placed upon the handle. Opening the door we realised that our room had not even been entered. Now don't get me wrong I wouldn't have been that bothered but when your boyfriend gets that drunk on his birthday and wakes up at the age of 25 having wet the bed that's when it becomes an issue. Furthermore upon leaving for a meal we informed the staff our room hadn't been cleaned to which there was no urgency to accommodate us. So again we enjoyed our evening and came back to our room about 11.30pm. Still to a dirty room. We decided to leave it to the morning where we'd address the issue again. 8am came and we were awoken by the drills again. We swiftly got ready and checked out, where I asked the complaints procedure and was Read moreGenuine Hotels.com guest review
"great value hotel undergoing maintenance"
Returned here having stayed a few years ago. The hotel is currently undergoing an upgrade. Public areas look fabulous and the rooms are now so much brighter. Nice bar with friendly staff. In fact all the staff were great. The only gripe I have is that you have to pay extra for cappuccino at breakfast. Despite that I'm planning to stay again in 2 weeks. […] Hopefully no drilling at 11 am then. Read moreGenuine Hotels.com guest review
"walking distance to everything"
I really appreciated the breakfast with gluten free bread, soya milk and fruits. Walking distance to everything without all the noise of temple bar. The staff was very friendly and helpfull. The only thing is that there was not an hair dryer. I didn't ask for it because I was on a short trip.Genuine Hotels.com guest review
"Nice and clean"
overall enjoyed our stay. no complaints. check in was incident free, and the rooms were clean/.Genuine Expedia guest review
Every aspect of my short stay in the ballsbridge hotel was first class!Genuine Hotels.com guest review
My one criticism was when I was checking out, the young woman, told my husband the cost when he appeared even though the stay was booked in my name and paid by me and the final bill was requested by me. I also had to ask her for a print out of the bill so I could check the total instead of relying on her verbal quote.Genuine Hotels.com guest review
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