"Heated pool and spa. Kids love it."
The kids love this hotel. It's the only one in Greenville with an indoor pool and spa. Excellent as always.Genuine Hotels.com guest review
Nice hotel, friendly staff. Only downfalls, toilet tissue could be better quality and no free wifi.... for a business class hotel, one would think wifi would be included.Genuine Hotels.com guest review
"Easy and convenient"
We were in town for a volleyball tournament and the kids were thrilled to have an indoor pool. The free breakfast buffet was great and it suited all our needs perfectly and was close to the gym. The front desk staff was friendly and helpful. The best part was the noon checkout. Our baby was able to take a nap before we had to leave and housekeeping […] didn't knock on our door once to rush us out! Read moreGenuine Expedia guest review
I was very disappointed with my stay. I wanted to book a room that had a jacuzzi tub in for a romantic evening. I paid double the amount to upgrade so make it a special everning and then when I got to my room, it was a plain tub. I was told that they dont have jacuzzi tubs anymore in the hotel. So I paid full price for a jacuzzi room that didnt even […] had a jacuzzi tub in it. On top of it all, ever since I checked out they have been throwing charges on me that I have no idea what they are for. Ive been trying to talk to the sales department to get this straightened out but it hasnt been taken care of yet. I can honestly say I will never pay anything to go there again. Not after all the trouble I went through and all the money that was put out on it. Read moreGenuine Hotels.com guest review
Enjoyable, will revisit again.Genuine Hotels.com guest review
"Nice and clean but frustrating"
The hotel is clean and well maintained. We were there the weekend of a big football game on TV and the service went out on only one channel--the channel airing the game. It took all day to fix the one channel and we had to leave the hotel to find another place to watch, missing part of the game. Very frustrating.Genuine Hotels.com guest review
Only knock against this hotel I had was the bathtub/shower. It showed signs of age and of some black mildew in the creases of the tile. Other than that the room was very nice and clean. Ate Room service twice and it was excellent both times , although a bit pricey. But the price to stay was not bad so it was worth it. I would give 5 stars if the bathrooms […] were nicer , but I give it 4 stars anyway. Read moreGenuine Expedia guest review
"Great location close to the river & jazz"
I want to thank shana of the staff who helped with finding a sm table. I needed to set up for our 43td anniversary. Thanks- dbl bed rooms dont have sm tablesGenuine Expedia guest review
"Very nice stay"
Staff is very helpful and cordial. Room was very clean and comfortable and loved the pool!! Thank you for a great stay!Genuine Hotels.com guest review
"Very clean and quiet"
The room was very clean and the quality of service was excellent. I will definately keep this hotel in mind when I return to this area.Genuine Hotels.com guest review
It was a very nice room and very clean and comfortable.Genuine Hotels.com guest review
Well worth the money. Very helpful Staff.Genuine Hotels.com guest review
"convenient to Main Street"
we loved our stay everyone was so friendly and informative. they were right there with directions and recommendations The shuttle made our trip so doable and all the drivers were great.Genuine Hotels.com guest review
"Great Hotel if you don't mind unfriendly staff"
Hotel itself was excellent. I was quite surprised though at how unfriendly the main staff was. The housekeeping was amazingly friendly. Loved them. The desk was cold and unfriendly. I did not feel welcomed at all. I stayed on the top floor, executive level which provides breakfast for it's guests. The lady there was very abrupt and short with me when […] I asked if they might have any trays. I've stayed in a lot of hotels and the attitude of the staff just stood out to me. NOT what I would have expected from a Hilton. I feel the staff are an important part of the experience. Read moreGenuine Hotels.com guest review
"Definitely would stay here again!"
Came for a seminar held at the hotel. The room & bed was very comfortable. Check in/out seamless. Ten minute ride to the downtown area where the trendy restaurants are located. A taxi is appx $14 each way. Highly recommend the Sassafras Bistro.Genuine Hotels.com guest review
"Nice but a bit far from Furman Univ"
Stayed here for Furman's Parents weekend. It is about 20 minutes from campus (5 minutes longer than downtown). Suburban location. Housekeeping staff very friendly.Genuine Hotels.com guest review
I can not express how great the staff were! I told them it was the start of our honeymoon the following day and not only did they send us a fruit and cheese tray, they also decorated our suite for the honeymoon! If I ever need to stay in Greenville again it will most definitely be at the Hilton!Genuine Hotels.com guest review
"Get what you pay for"
Room was nice. Curtains dont close all the way and I need darkness so the sun doesn't wake me at 5 am. Other than that stay was nice and bed seemed clean.Genuine Expedia guest review
My stay was for work. Stay in hotels 2x month and loyal to Hilton brand. Doesn't meet full service Hilton standards. Housekeeping threw away some of my personal care items causing me an extra trip to Walgreens. Also on 9th floor executive lounge there was no coffee on the 3rd day. Two calls to front desk and waited 45 minutes, still no coffee. Wouldn't […] stay here again. Read moreGenuine Hotels.com guest review
disappointing with service i think could be betterGenuine Expedia guest review
"Weekend in Greenville"
My first trip to South Carolina. I was there for a family celebration and was impressed by Greenville. The hotel was in a great location between downtown and Simpsonville where my family is.Genuine Expedia guest review
We checked into the first room (5:00 in the evening) and it smelled like smoke so they said they would fix it. They hadn't fixed it when we returned from dinner, so we asked to be moved. They moved us to a room that had not been cleaned. So we told them we needed a clean room. (now it is 11:00 at night). So they moved us to another room without the […] two beds that we had booked and they told us to use the sofa bed. We opened the sofa bed and it had dirty sheets from the last guests. Then the hotel confessed to us that they were having house keeping problems. We had an awful experience. Read moreGenuine Hotels.com guest review
"Nice but lacking convenient Amenities"
Hotel was nice but No free WIFI and No Continental Breakfast. I felt "nickel and dimed" following a decent room rateGenuine Expedia guest review
this hotel was great!! we loved our stay!Genuine Hotels.com guest review
Hello: there was one incident when, there was a water leak in the bathroom. under the light fixture. I also feel that it could be better entertainment...at nigth. as fall as watching t.v. I had to make my own enteraninment.... I think it would be a good thing to bring back the movie channels. when you are in your room at nigth it can get a little boring!!!! […] just Eliminte the adult channels...... I also feel that the executive rooms...should be more executive benefits. it was not much of a difference from the other rooms.... Read moreGenuine Expedia guest review
The room smelled horrible. I have higher expectations of a Hilton Hotel. Could not wait to get out of there.Genuine Expedia guest review
"convenient to shopping & good eats"
There was a motorcycle convention going on at the hotel when we arrived so it was noisy and parking was scarce. The hotel itself was below Hilton's usually high standards and probably in need of update. Our stay was pleasant enough. the pool was small but nice. the hot tub was low on water and not at all hot. The only thing truly unpleasant about our […] stay was our encounter with the staff "engineer". after settling into our room we discovered that the TV was broken (the screen was actually cracked. W called the front desk to inform someone, The young man who came to our room was not very polite and in fact very accusatory concerning the damage to the television. I give this location a C+ Read moreGenuine Hotels.com guest review
Enjoyed our stay but did not enjoy that the hotel charged a 9.95 fee to use the internet..at the price we paid for the room it should have been included.location was good..everything else was fine but we won't be staying at one again w/o free internet service..Genuine Hotels.com guest review
"Overnight stay as apart of a dining experience in"
SolidGenuine Hotels.com guest review
This hotel was very clean. The staff was responsive and helpful. The bed was incredibly comfortable. Convenient to ammenities.Genuine Expedia guest review
"Nice place to stay with good location"
Had a nice stay. Clean hotel located near shopping and restaurants.Genuine Expedia guest review
"Highly Recommended Hotel"
I had a quick 1 night stay with my girlfriends and loved every minute of the hotel. The rooms were clean and the beds were heavenly. Friendly staff and perfect location. :-)Genuine Hotels.com guest review
Perfect location by car, close to downtown, the newest and biggest mall and the I-385.Genuine Hotels.com guest review
The location of the hotel was convenient to the places we wanted to visit. The staff was awesome- friendly and helpful. The room was clean, we had to tip. We were their during Easter weekend and the buffet was a bit pricey. Other than that the hotel was great. When we are in Greenville this is definitely the hotel we will stay in each time.Genuine Expedia guest review
Very pleasant hotel convenient to our family in Greenville.Genuine Hotels.com guest review
"Great location. Nice place."
Toilet tank took 30 mins to refill after flush. Reported to maintenance and it was fixed quickly and properly. Great location. Computers in lobby for guest use had unbearably slow internet access. So slow that it was effectively not usable. Last time that I visited (Nov 2012) there was shattered automobile glass in the parking lot where a guest's car […] had been broken-into. That caused me concern about the security of my vehicle. It was not swept up until after I told front desk. Read moreGenuine Expedia guest review
nice, comfy and clean. Was not close to main street and only one cab company in town with no availability, so we had to use personal vehicle. If you don't mind driving to downtown Greenville, this is a very nice place. However if your intent is to see the Falls, and/or a venue at the Bi-Lo center with little driving, then stay elsewhere.Genuine Hotels.com guest review
everything was wonderful except the transportation to and from the bi-lo centerGenuine Hotels.com guest review
"Great location- front desk staff not so good"
Room was great. Front desk staff left a lot to be desired. Very slow check-in, very unhelpful when drink machine took money, rude upon check out.Genuine Hotels.com guest review
The whole experience was wonderful. I couldn't have asked for a nicer place to stay!Genuine Hotels.com guest review
"Close to where I wanted to go"
I wish that the hotel rooms had microwaves in them. First hotel I have been in in a while that did not have a microwave in it.Genuine Hotels.com guest review
"Great hotel for everyone!"
Olean & comfortable rooms. Staff were personable. Nice restaurant with buffet breakfast & dinner & drinks if you don't want to go out.Genuine Expedia guest review
"We had a great time."
We had a great time at the hotel. The facilities were great and up to par. The staff was very helpful. Overall it was great!Genuine Expedia guest review
Overall nice hotel. The pool area looked like a sauna or steam room from all the condensation from the hot tub, since it is an enclosed area. The pool was cold...but I would still recommend this hotel. Oh and no free wi-fi which boggles my mind. Other "cheaper" quality hotels offer free wi-fi in all guest rooms. Can't understand why Hilton doesn't.Genuine Hotels.com guest review
"Great hotel. Management needs a little help."
This is a great hotel. Great restaurant, nice rooms. I was on the preferred guest level. I ordered breakfast room service and after 45 minutes of waiting I called down and was told the girl forgot to put in the order. I walked out of the room to get something from my car and discovered that there was a full breakfast buffet (free) on my level that no […] one had told me about. Why didnt someone tell me that when I ordered room service? It would have been the right thing to just say "Did you know that ten feet from your room there is a full, free buffet?" Additionally, they incorrectly charged me a $200 smoking fee, even though their excuse was "housekeeping staff smelled smoke coming from your room" even though I was gone from 6AM until about 5PM on the day this was reported, when housekeeping staff wasn't even on duty. Hotels.com took care of it for me but I was a little put off by their rigidity. I just chalk it up to general stupidity. I would stay here again, nonetheless, but the service was lacking. Read moreGenuine Hotels.com guest review
"nice hotel, slow service."
the front desk staff was very helpful when we checked in around midnight. However, the breakfast staff was extremely slow. Took way too long to even get our coffee & water. stayed on 11/10/12, breakfast on 11/11/12. great room with a nice view. would stay again but would opt. out of breakfast.Genuine Hotels.com guest review
The room was nice sized and very clean. The only complaint I have is how loud it was-you could hear every car that went by on the road and the parking lot behind the hotel and I was on the fifth floor.Genuine Expedia guest review
"Convenient to the highway"
Very clean and comfortable. Very courteous and professional staffGenuine Hotels.com guest review
"Nice and clean"
Comfortable stay. Quiet room and clean room.Genuine Hotels.com guest review
"charge for wifi and paper thin walls"
I was amazed that unless you were a gold or better member of this hotel, you pay for wifi. The crapiest hotels give you wifi, and its not like theirs would be better. The room was clean and the bed nice, but you could hear noise from the room next door. Good news is that the AC was built in and quiet, unlike the window shakers some have.Genuine Expedia guest review
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