"staff are very helpful. very courteous"
help desk was great, we got in early, before check in time and they had no trouble in getting us in for no extra charge. also they helped in currency exchange for a very decent rate. Rooms are clean and in house cleaning was perfect every time. Be careful though for 3 things, location is very far from downtown, there's about 30-60 minutes drive to downtown […] depending on traffic. Also, there is a parking fee of 14 dollars in addition to hotel price, but you'll find all other places do the same, since parking is very expensive in toronto. and finally, there is no free breakfast. Read moreGenuine Hotels.com guest review
"Bad start and a little better finish"
It was a rainy night when we arrived, and we drove up and down the street where the hotel was "located", but no hotel. Two gas stations and one hour after arrival on the street where the hotel was supposed to be located we stumbled upon the location. The hotel was no longer a Doubletree, but had changed owners and names that very day. We changed rooms […] twice because the first two were dirty and not very habitable. Lastly, the front desk people kept attributing the booking to Expedia and not you. There is more, but I'm sure you get it by now. My time is too valuable to gild the lily. Read moreGenuine Hotels.com guest review
"great manager but dont arrive late"
I arrived after 1am for the second week in a row to find the manager scrambling to find me a room because they were overbooked. both times, the manager found me a room because I had pre-paid using this website. they are an airport hotel so expect the overflow from cancelled flights to make this a busy hotel. Again, this manager worked VERY hard to make […] me happy and that is the only reason i would go back. Read moreGenuine Hotels.com guest review
"Nice hotel close to airport & freeways."
Nice rooms, very comfortable. Easy to get to any place in Toronto metro area with the freeways so close. Beautiful pool area.Genuine Expedia guest review
"Nice Rooms - Sad Service Again"
I checked in late to find they had to give my room away (1am) for legitimate reasons. But they didn't tell me right away, they had to go back to their manager THREE times before they admitted they gave my room away. I've bought cars faster than that. Nevertheless, the manager-on-duty was very nice and was actually at a neighboring hotel paying for rooms […] himself so some of us had a place to stay. Eventually, they had to give me a room because it was paid-in-advance thanks to Hotels.com. I might stay again but just due to the restaurants on site. Read moreGenuine Hotels.com guest review
"Excellent Hotel, Reasonable Price, Fun for Kids"
Clean modern reasonably priced hotels close to major highways. Well kept rooms. Two water slides and large pool provide great children's play area and on-duty hotel life guides ensure a safe fun time. Two Asian restaurants and bar area ensure on site meals. Good value and no issues.Genuine Hotels.com guest review
"Nice hotel by the Airport"
Staying in this hotel saved several hundred dollars compared to if I was to stay in the center of town. Parking is good, it would be nice to have no cost since we paid to stay.Genuine Expedia guest review
Great rooms, clean, three restaurants on site, just okay breakfast.Genuine Hotels.com guest review
"Clean, small rooms, noisy from planes overhead"
Nice clean hotel, modern, and well appointed. However, the waterslide was not open when we were at the pool. Apparently it is only open when there is a lifeguard. There is no indication when the lifeguard is on duty anywhere ahead of booking, nor at the hotel. Rooms are noisy from the planes flying overhead from the East. Rooms are also noisy with the […] constant fan noise. Beware of local call cost. Troublefree check-in. You can only access the hotel from West. The parking & lobby entrance is on Dixon Road - if you are coming from East, then you will have to take a back road to get through the parking to get to the lobby. Friendly room cleaning staff! Read moreGenuine Hotels.com guest review
"Doubletree by Hilton- Toronto Airport"
Rooms were too cold and temperature could not be controlled in the rooms. Location is good. Self-parking is too expensive.Genuine Expedia guest review
"$$$ parking and yucky burger"
Upon arrival I was told I had a message, but the front desk wouldn't tell me what it was. I did receive a room upgrade, but it looked exactly like what I paid for anyway. I was there for less than 12 hours but was charged for the 24-hour parking rate upon check-in instead of the 12-hour rate. I was happy to have used a free Hotels.com night +$25 but […] they got me in the end with an outrageous parking fee and approximately $50 for 1 drink and 1 disgusting hamburger. I will be staying elsewhere next year if my racing schedule takes me to Toronto. Read moreGenuine Hotels.com guest review
"nice for the price"
Enjoyed Toronto,stay was pleasant.plenty of resteraunts close by. Only problem television reception spotty at times. airport close but was surprisingly quiet. would stay again.Genuine Hotels.com guest review
Service was fast like shower head leakEd. Someone came to fix immediately. Loved the big pool. Hotel staffs were pleasant and helpfeul. However, the room temperature was too cold for us. This could just be us. We had some difficulty adjusting the temperature. So felt cold and sticky. Loved the view from the large window/wall.Genuine Expedia guest review
Everything was is nice condition, order, clean. Staff was friendly and had lots of suggestion. Biggest complaint was the water slide was under repair.Genuine Expedia guest review
"Nice hotel , close to the airport close to Toronto"
Staff at the Reception OK , not great. The hotel is 20 minutes from downtown ( at 2 am because the traffic jams in Toronto are unbearable) . The hotel facilities are great and the room service staff is wonderfulGenuine Expedia guest review
Our stay was very relaxing, with exception of our first night. There was a large group of young boys with their families. The parents were standing in the halls drinking and the boys were running up and down the halls and yelling. A little more quiet would have been nice.Genuine Hotels.com guest review
"Deal Breaker for a business traveler - No Internet"
As I travel for business I guess I am spoiled by the offerings at so many hotels, but I have to admit I was disappointed by the Doubletree. I tend to stay at Hilton properties, but this one was a let down. There were internet issues in the room and as such I was unable to use my iPhone to check e-mail, call home, etc unless I was standing in the busy […] lobby. Read moreGenuine Expedia guest review
"Front Desk is lack luster"
The front desk staff was a bit abrasive - this is a drawback especially when the deficiency was her personal knowledge of 3rd party billing. After a long flight the last thing you want to do it educate the hotel employee on how to process your booking.Genuine Expedia guest review
"less than average unless you have event at Toronto"
the hotel is old & the Airport traffic make any room noisy and no proper glasing or sound proof. BUT over all is ok.Genuine Expedia guest review
Lovely! no complaints.........................................Genuine Expedia guest review
"Dingy and water slides only open from 4 to 8pm"
Rooms and hallways are rather worn, dingy and feel not quite clean. The main disappointment for us though was about the pool. We booked this hotel specifically to play on the water slides and something to do for the kids on Sunday before out flight in the afternoon, but sadly, their lifeguards Were only on duty between 4pm to 8pm. This is not written […] in their details, however lady at reception very grumpily stated that the times were subject change. Therefore, having to checkout by 2 (we got a late checkout), we had very little to do, stuck by the airport, and wished we had stayed at the hotel downtown for two nights instead of one. Won't be staying here again. Ever. Read moreGenuine Expedia guest review
"not worth the price"
I wouldn't recommend this hotel. the lobby area was very nice but that was about it. the sofa and chair in my room were very old looking. the bathroom was very utilitarian and sub par for a DoubleTree I would say. I ordered room service for breakfast though and the service on that was very good.Genuine Expedia guest review
"Double Tree by the Toronto Airport"
The rooms are very nice.Genuine Hotels.com guest review
Hotel seems aged. Long narrow hallways. Bed was comfortable. Shower faucet was very lowGenuine Expedia guest review
"Past it's prime"
Tub wouldn't drain, beds were broken down, desk chair was thrashed, housekeeping was not very thorough. Staff were nice, and Harry's Bar was great. Public areas were dated, but well maintained.Genuine Expedia guest review
"double tree etobicoke"
it was good. i just don't like that i have to pay for parking.Genuine Hotels.com guest review
"Hotel fine... except for fire alarms at 3am"
The hotel was one of the better airport hotels we've stayed at. The Japanese Sushi restaurant was fantastic! But, at 3am we had to evacuate, with fire alarms blaring, for what turned out to be a false alarm. I don't know how many times this happens, but it was very annoying. Of course, I understand the need for the alarm system, but maybe a threat could […] be verified before waking up the entire hotel at 3am? Read moreGenuine Hotels.com guest review
The Hotel services was good and the facility was very well for offer. The only way we disapoint is the Hotle can't provide the geust parking fee exemption.Genuine Expedia guest review
"Great and comfortable rooms"
Me and my sister were Friendly greeted upon our arrival and the rooms were nice and comfortable. I wish we're located a little closer to the downtown Toronto area but our overall stay was very pleasant.Genuine Hotels.com guest review
"Great place to stay"
Beautiful hotel near airport. Kids had a blast at the pool with the giant slides. Only downside is that the slides are only open from 4:30 - 8:30 p.m. every day. Great place to stay if you want to drive in to visit Toronto for a day.Genuine Hotels.com guest review
very good stayGenuine Hotels.com guest review
"Thoroughly enjoyed booking with hotels.com"
I booked but did not know the hotel was near the other airport, which was a 20min drive from the airport I flew into. Nobody is at fault, but I gave up my last night to get a hotel closer to downtown Toronto, Canada where I visited.Genuine Hotels.com guest review
"Great hotel for the money."
Overall, a nice hotel with a convenient location -- as the shuttle to the airport runs 24 hours.Genuine Expedia guest review
"Bad and expensive food in the hotel!!!"
The restaurant's food is bad and very expensive but good service!Genuine Hotels.com guest review
Hotel staff were wonderful. Very close to major highways. Two suggestions: make-up mirror in the bathroom, and the shower head in room 1048 was facing the wall and was permanently installed this way, therefore difficult to take a good shower. Really liked this hotel!Genuine Hotels.com guest review
It was very comfortable and good hotel near the airport.Would definately stay here again if we go back.Genuine Hotels.com guest review
"Don't be fooled by the name"
Reception staff was not friendly at all, not even a smile when check in and out with different people. Our flight was delayed 3 hours so we checked in at around 1am. we had to wait at front desk for almost 7 min and screamed out for service. after checked in, we were just given the keys and that was it; not even direction to the room. we were not offered […] cookies as supposed to (my kids asked to choose Double tree so they could get cookies. lol) When they tried to get cookies the next night and at check out, they were looked at as beggars. The room was very small. the bathroom was good size but it was designed as if for little kids: sink counter was low, shower head was lower than my 15 y.o. son's head (he's 5'6'' tall), and the toilet is small and positioned right next to sink counter so that the toilet tissue holder (attached to side of sink counter) would stick out over the toilet seat. we had to remove the toilet tissue roll to be able to lift up the toilet cover. So the toilet tissue roll had to stay out the whole time. lol. However, the bed and bedding were comfortable and TV was nice. BE AWARE, they charge $14/day for parking even you are guest(s) staying there. Overall, the name sound attractive and you would think it is DOUBLE TREE by HILTON but it's not. Read moreGenuine Hotels.com guest review
Totaly disapointing , as a double tree , please call it another name...Genuine Expedia guest review
Liked the location; hotel staff very friendly and very helpful. Lobby exceptionally clean and inviting. My room had some real design issues, but I think it was an exception due to the location on the floor. Missed not having a small refrigerator or microwave as other hotels have in this price range. Light was not working as I walked in the room in […] the dark. (Not a good first impression). All the restaurants in the hotel were marketed as luxury settings. When I'm traveling and eating by myself I would like an option of a very casual dining restaurant. I ended up eating down the street or ordering pizza for the 4 nites I was there. Read moreGenuine Hotels.com guest review
"Conveniently close to airport"
Good hotel for short term stay near the Pearson Airport, with convenient shuttle service. Not far from good sized malls in Mississauga for a little shopping excursion. Good mix of restaurant types nearby, from fast food to sit in and dine.Genuine Hotels.com guest review
"Great hotel - Great price"
Great service, great location, comfortable rooms, great price. Would definitely recommend and will definitely stay again.Genuine Hotels.com guest review
Hotel was very nice, staff was excellentGenuine Hotels.com guest review
Ignorant at check inGenuine Hotels.com guest review
The hotel is located next to the airport. Which is good and bad at the same time. Good if you need a place to stay for just one night, bad if you want to enjoy drinks on the patio. Planes fly down really low. Gets very loud. Hotel is older and not very well maintained. Our shower head was taped up but the water was squirting everywhere. Even with a […] shower curtain the floors were covered in water every time. Place looked run down. Read moreGenuine Hotels.com guest review
Sat in the bar for 15 minutes. Didn't get served so walked out. The bar was not busy. Never got my wake up call in the morning. Good job I'm an early riser and did not miss my flight. Never received my receipt/invoice under the door. Manager told me he was short staffed. Not my problem! Clean hotel, but would not recommend because of unacceptable service […] in my opinion. Read moreGenuine Hotels.com guest review
"Never staying at this hotel again"
Front desk staff are rude. The rooms are old, they need to get new furnishings. The hallways smelt horrible like something went bad in the hallway and it was never cleaned. This hotel is privately owned and has plenty of restrictions for check-in which most well established hotels have in place. I saw a lady come in and she already paid for room in […] advance and didn't have a credit card to check-in. Most hotels would take a deposit of some form wether by bank card or cash deposit. They turned her down from checking in with her little baby in arms. When asking for management to file complaint the front desk clerk was reluctant on giving information and also claimed to be the only manager working for the entire hotel that day then the real front desk manager came out from nowhere and claimed he was front desk manager. It was an entire horrible experience in all and I will never recommend this hotel to anyone or stay there again. Read moreGenuine Hotels.com guest review
"Quickie Business Trip"
Great hotel. I just stayed one night while at a conference. Room was pretty typical. Loved having the Starbucks in the lobby open nice and early. Wish the parking hadn't been so expensive but could be worse.Genuine Hotels.com guest review
The hotel is nice and the amenities were good. I was a little disappointed however with no free breakfast, especially since it was advertised as such. When researching hotels, it was on all the deal websites that this hotel had free breakfast. So as a family of 4 I was a little disappointed that we then had to pay for our breakfast.Genuine Hotels.com guest review
Very pleasant stay with my 2 children. They enjoyed the pool. The staff were friendly, and the room was clean.Genuine Hotels.com guest review
"Convenient and affordable."
We stayed here for a wedding at the Old Mill (Toronto), which ended up being about a 10-15 minute drive away. A very convenient location. You can definitely hear planes at the nearby Pearson International Hotel taking off BUT that doesn't happen at night so your sleep will not be disturbed. The room (with a two queen beds) was comfortable, cool, and […] clean. The bathrooms are a bit small and on the dated side. The surroundings are not scenic but the hotel is quite serviceable and a bargain! Read moreGenuine Hotels.com guest review
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