"Disappointing accomodations for the price"
At one time, this was a nice hotel. But the facility itself hasn't been cared for in many years. Peeling paint, dirty carpets, the hotel just feels old. The quality of breakfast in the Oasis Cafe is poor at best. As a regular business traveler, I'm used to tolerating a lot in terms of accommodations, but for the rate you are charged - I was staggered […] at the poor showing. I'd look elsewhere all things being equal. Read moreGenuine Expedia guest review
We were pleasantly surprised with a bright cheerful accomodations. We could not have asked for better service. All our requests were supplied and I have to tell you we will certainly recommend the Doubletree Airport to all our associates. Thank you for making our stay so pleasant and comfortable. It was a pleasure doing business with you.Genuine Hotels.com guest review
"Hilton, Toronto, Ontario"
The hotel was very nice and the service was great. The area was a little noisy with planes flying in and out. The planes were in clear view of the window and could be a little frightening at times. The breakfast buffet was excellent and made up for the difference. I would stay there again.Genuine Hotels.com guest review
This hotel was top notch for bottom dollar. Big flat screen tv, hardwood desk/dresser combo was perfect for laying out lots of work materials. Bed was incredibly comfortable. Room was very quiet for being right next to the airport. Staff was very friendly.Genuine Hotels.com guest review
Got a great deal at hotel.com. The room is beautiful. Love the 24 hr gym facility. And the two water slides were fun. The warm chocolate chip cookies hit the spot. Everything was great until they charged me $102 extra and now, I will have to fight for it.Genuine Hotels.com guest review
"Stay at the Internation Plaza"
It was a very small room but we only slept there so no big deal. We wanted to enjoy the pool, slide and hot tub but it was so far from the room and we had to go through the lobby and along a very long hall past convention people to get there. The pool water was freezing so that was out but the hot tub was great. The front desk staff could use some training […] on better customer service and they need to supply carts for people to bring their own luggage in rather than having to wait for bell hops who need tips. The $14 parking fee was a shock. They should give people a heads up on that one as it makes it important when comparing hotels. Nice to have the Starbucks in the lobby. Read moreGenuine Hotels.com guest review
"Conveniently located to where we needed to be."
Our stay was nice and comfortable. The pool was warm and the slides were fun. The only negative I had about the hotel was the restaurants inside the hotel weren't very family friendly. But there were enough other restaurants nearby that were.Genuine Hotels.com guest review
"Friendly, and amazing."
Came up with my children for our birthday weekend getaway and the staff was amazing. We checked out late and the manager offered to sit with my boys while I brought the car around. They were quick to bring anything we needed and beyond friendly. The rooms were immaculate and so clean and fresh. Although it was a bit out of our way for where we were […] staying, we didn't mind the extra travel. Will absolutely stay again. Read moreGenuine Hotels.com guest review
"I'M NOT IMPRESSED"
The front desk made us believed that parking was included in the hotel rate given to us by giving us the ticket to get out without telling that my visa card got charged for additional $28.00. The hotel needs some renovations. First time I checked in a 3.5 star hotel without a fridge.Genuine Hotels.com guest review
"Planes & Family Pool"
It is an good place for kids with hotel's double slide pool (but note that slides only open during specific hours when there is lifeguard supervision).Great viewing areas in rooms and pool area of various planes gliding in for landings at nearby airport. My kids get really excited to stay for 1 day family mini-trips etcGenuine Hotels.com guest review
not my first stay here, i love this hotel very clean and spacious, too bad the water slide wasn't working.Genuine Hotels.com guest review
"Great place to stay"
Enjoyed our stay. The pool and hot tub were clean and well maintained.Genuine Hotels.com guest review
"GREAT SPRING BREAK"
THE HOTEL WAS GREAT AS WAS THE STAFF. THE ROOM WERE GOOD, I HAVE NO COMPLAINTS. WE HAD A CITY VIEW ROOM GREAT FOR THE KIDS BECAUSE WE COULD SEE ALL THE IN COMMING PLANES. POOL WITH WATER SLIDE AND HOT TUBE WAS GREAT. VERY CLEAN. LOTS OF RESTURANT NEARBY. THE ONLY THING I WOULD LIKE TO MENTION TO NEWER GUEST WAS THAT THERE IS CHARGE OF 14 FOR PARKING. […] I PERSONALLY THINK THIS SHOULD BE WAVIED FOR GUEST STAYING A HOTEL, NOT GOING OUT OF TOWN OR GOING TO AIRPORT. WOULD STAY AGAIN MOST DEF. STAR BUCKS IN SIDE, AND BAR AND RESTURANT AS WELL AS SOME STORES. Read moreGenuine Hotels.com guest review
Water slide was closed. Bathtub was dirty. only complaint.Genuine Hotels.com guest review
"Excellent value and service"
Front desk staff very helpfulGenuine Hotels.com guest review
I have to say the swimming pool is great. It has two great water slides. But only thing I didn't like that the resturants and the bar closes early. They should stay open longerGenuine Hotels.com guest review
"wish it was still doubletree"
I have stayed here numerous times (10+) over the last year, but all of my prior stays were before international plaza took over. They haven't changed a thing, aside from shutting down the pool, jacking up prices, not giving out the yummy cookies, and getting rude staff. The gentleman, sunny, who checked us in was indifferent at best, but mostly snarky […] and rude. We always pay cash deposit at this hotel, and the hotels.com listing still says 50$ deposit per stay and ID, so we assumed we could do that still. I mean, saying cc required is standard practice, particularly if you're taking over a business with regular clientele and changing policy. Anyhow, no biggie that we couldn't, except we needed to find a TD as our cc was nearly maxed out and per stay apparently means per day to Sunny. He wasn't apologetic, but instead was rude, snarky, argumentative, completely unhelpful about finding a bank, and took our card after agreeing to try an 80$ hold, charged 100$ without saying that was what he was doing (Which is awesome that it went through though), and proceeded to demand we give him the card after we swiped it so he could inspect our card as though we were criminals. Talk about making someone feel like dirt. A few minutes later he tossed the key cards rudely over the counter, still with no smile, apology, welcome, or thank you. I was appalled with him. Good luck running a decent hotel into the ground with horrible customer service, international plaza, I will find a new regular hotel. Read moreGenuine Hotels.com guest review
We stayed at the hotel for 2 days. Thanks to Ms. Ayesha Karakulak who is a service manager at the hotel our stayed become wonderful, she helped us a lot. The hotel pool was closed and she sent us to another hotel to use . Thanks for friendly hospitality and understanding.Genuine Hotels.com guest review
it was a great experience.Genuine Expedia guest review
I stayed at this hotel when it was a double tree and it was much better. Now that it is a International Plaza - less employees , longer waits, not as friendly overall. Had a fire alarm ( people smoking in lobby ) and were out of room for almost hour… at 11 at night. no apology or anything.. just overall not as good an experience.Genuine Expedia guest review
Very clean nice roomGenuine Hotels.com guest review
Only stayed a couple of hours. Found out our flight was cancelled for the next morning, so checked out. There was a fire alarm while we were there. We had to stay in the basement hallway because of the extreme cold, but firemen came and within about 20 minutes, we were allowed back up to the room. Instructions were loud and clear of what to do.Genuine Expedia guest review
"Smoke & Mirrors"
Lobby was cold & main floor bathrooms had NO heat. Excessive parking fees and no complimentary breakfast. This is a nickle & dime place. Draw you with discounted room rate but charge you for EVERYTHING. First & last time staying here !Genuine Expedia guest review
The parking situation was confusing. We were hoping to use the parking facilities for a week while away. No one could give us correct information on prices, etc. We later found out that the company that was supplying the attendants would no longer be involved after December 31st. It seemed like the front desk staff had been left in the dark about what […] was going on. Read moreGenuine Expedia guest review
"Nice hotel many things to do"
The experience was good minus the fact that the pool was down i was really looking forward to using the pool and waterslides which is another reason why i booked here. But there are many accomodation like the spa and stores and a few different restaurants. We really enjoyed the hot tub in the roomGenuine Expedia guest review
Overall the service was good, but it was disappointing not having the pool open... that was the main reason we choose this hotel to stay with the kids on Christmas eve. You should inform customers in advance when a service is not available. Thanks!Genuine Hotels.com guest review
"A place during the power outage."
We were out for 4 days and spent 3 of them at this hotel. It was last minute but we got a small suite and spent Christmas morning there. Staff was great - Food not so much. Room was large and clean.Genuine Expedia guest review
Thanks to Ayesha Karakulak, who is a service manager at the hotel, our stay was wonderful. The pool at the hotel was closed and Ms. Ayesha arranged another pool at another hotel. She helped us a lot. Thanks to her I enjoyed my stay in Toronto. Thanks for her hospitality and understanding.Genuine Hotels.com guest review
i was very pleasant, we all enjoy, the only bad thing is that the pool was close, and we only book in this hotel to enjoyed the pool, my kids we very sad about this that next time we make sure of the status on the pool. but overall it was great.Genuine Hotels.com guest review
most important pet friendly ! i was stranded without hydro in my home and got a room as pet friendly great spot will stay anytime parking should be included 14.00 to expensive !Genuine Expedia guest review
This hotel was ok but my kids were really excited about the pool but unfortunately it was having maintenance done and they were not able to use it. It is also really close to the airport and we have planes passing out window every 10 minutes all night long.Genuine Expedia guest review
Little upset that we were not informed that the pool was closedGenuine Expedia guest review
Overall it was an ok place, I stayed at the hotel as I had no hydro at home. After check in and relaxing in my room found out that cable is out and internet was off and on. The window also did not have blackout curtains. I mentioned to the counter person that I've should have been informed about the cable and internet and they argued with me saying […] I should be aware that many areas are out in the city. All I asked was to be informed then I could have chosen to stay or go, but don't argue with me. Read moreGenuine Hotels.com guest review
"Friendly staff but lousy room"
Staff were friendly. Pool was closed which really disappointed my kids. Room was very not great. Hester rattled constantly and tub took 10 minutes to drain.Genuine Hotels.com guest review
We stayed here one night when we had the blackout (ie December 23) and it was a pretty comfortable stay. Fairly large room with a queen bed and pullout sofa and conveniently located to restaurants for dinner and breakfast the next morning. Staff were friendly though we didn't interact with them all that much. Cons: there's a moderate amount of noise […] coming from vents at the closet that can be a nuisance when you're trying to fall asleep and the mattress and pillows are super soft, so I didn't find them comfortable. Read moreGenuine Hotels.com guest review
"Conveniently located 2Km from airport."
Arrived on Christmas Eve when obviously there were staff shortages; also the city was just struggling to clear up after the ice storm. In spite of this the staff were welcoming and we spent a good evening, tired after a delayed flight into town. Christmas Day the restaurant functioned as normal, and breakfast was very good, and good value for money. […] The day was spent with family in town. The next day was Boxing Day so we ventured into the "local" mall - Yorkdale and took a bus 34 back to the Hotel - it was very fast and let us off only 2 minutes from the Hotel. Overall a good place to stay at a very moderate rate. Would go there again Read moreGenuine Expedia guest review
Hotels room need a good amount of painting. It seems this hasn't been done for years and gives a dirty look. Women at the bar was the least polite person I have ever seen. She was obviously having a bad day, forgetting that everyone in the bar had their flight cancelled and had been in such situation for up to 48 hours for some. Even so, a minimum of […] politeness is required. Never seen someone lifting their hand to make someone shut up when they politely try to order a drink. There are plenty of hotels around which are probably same price or cheaper with better facilities. Read moreGenuine Expedia guest review
"Space limitation here"
Disappointed that the pool was not available as I had booked so here so the children could swim.Genuine Expedia guest review
"Overall Great Hotel"
The hotel staff were very helpful. Room was clean. Kids enjoyed the pool which had a couple of great slides. Hotel has 3 restaurants. I found the rooms were a bit small but otherwise great hotel.Genuine Hotels.com guest review
"good hotel for the money"
Good overall hotel, rooms are ok, the gym and pool are good and the Chinese dim sum restaurant is superbGenuine Hotels.com guest review
"Stayed as an overnight/pet friendly"
Nice hotel older but well kept and very clean and comfortable room. Room service very good and nice quiet rooms.Genuine Expedia guest review
When we went to go to bed we noticed that the head board was covered in stains of white fluid. It was disgusting and I don't know how it was missed by housekeeping. They put us in a new room when I complained but that was it; no upgrade no discounts. Was not thrilled.Genuine Hotels.com guest review
"overall is okay"
Stayed in the standard room for one night. The overall is okay. Clean, spacious. However, the heater is kind of noisy when it turns on. The water is not hot enough for me (Had to turn it all the way, still not hot enough).Genuine Hotels.com guest review
"great customer service with a reasonable price"
the doorman was extremely nice to me. not only taught me how to get towndown and recommeded some attractions but also made coffee for me when I was going to grab a coffee from Tim's at midnight.Genuine Expedia guest review
The hotel was under construction a little bit in the lobby (getting a Starbucks) but it was still gorgeous. We arrived in the evening, but were still supposed to have enough time to go to the wine bar. Too bad it was closed an hour early. I wasn't too impressed with the service at Harry's either. Food was great but the difference between how we were […] treated compared to the regulars was astonishing. Sadly the spa was closed on Mondays but we still had a great time in the pool with the hot tub and slides :) Overall I would definitely come back again! Read moreGenuine Hotels.com guest review
"closer to airport, good resturants around"
Great hotel, good locationGenuine Hotels.com guest review
They are charging for parking and breakfast seperately kind of cheating when you compare their initial price with othersGenuine Hotels.com guest review
there were renovations going on, but it didn't bother us. the airplanes flying over us until midnight was awful.Genuine Hotels.com guest review
I had a terrible stay the room was dirty upon arrival and the managent did not want to accommodate me in anyway.Genuine Expedia guest review
its a 4 of 5..Genuine Hotels.com guest review
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