All hotels in Zurich, Switzerland
1 room, 2 adults
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Utoquai 45, Zurich, ZH, 8008, Switzerland, ‏‎800-491-6126
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3.8 / 5Good

Score breakdown (from 12 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    4.3
  • Comfort
    4.0
  • Condition
    3.4
  • Neighborhood
    4.5
5.0 / 5Outstanding
"Beautiful hotel in a great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I enjoyed my stay here and will stay again
Genuine Hotels.com guest review
2 night business trip May 6, 2015
A Traveler
US
5.0 / 5Outstanding
"One of the World's greatest Hotels!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
One of the greatest small hotels in the world. Worth traveling to Zurich just to stay at this property!
Genuine Hotels.com guest review
2 night trip Mar 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent hotel! Would definitely stay again!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Excellent staff! Everyone went out of their way to ensure guest comfort....
Genuine Hotels.com guest review
1 night trip with friends Feb 4, 2015
A Traveler
US
4.0 / 5Excellent
"25 Honeymoon"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very Good
Genuine Hotels.com guest review
2 night romance trip Sep 19, 2014
Luiz Pimentel
US
5.0 / 5Outstanding
"Beautiful classic hotel overlooking the Lake."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The Eden Au Lac is a beautiful classic hotel over looking the lake in Zurich. The location on the east shore of the lake is very good. The view of the lake is exceptional. Best of all, the staff was gracious and friendly in every encounter. The Eden Au Lac is a part of a five hotel group in Switzerland. I chose it because of a very positive prior experience staying at their hotel in Interlocken. I am glad I did. The location of the hotel is fantastic. It is a short walk to many of the areas I like in Zurich. My room was very comfortable and included a balcony over looking the lake. The Sunday brunch was exceptional. The service was very professional and unobtrusive. The amenities are what you expect from a great hotel. The hotel is not inexpensive, but it is competitive for Zurich. In terms of value, the Eden Au Lac was a very solid value. I will definitely return on my next trip to Zurich.
Genuine Expedia guest review
Other trip Aug 12, 2014
Dan
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Well positioned for Zurich city centre"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Nice traditional Swiss 5 star hotel but needs a more modern approach whilst preserving the traditional feel - its possible
Genuine Expedia guest review
Other trip Jul 29, 2014
A Traveler
GB
4.0 / 5Excellent
"Lovely hotel close to all amenities."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Due to one becoming ill for one night the other spouse slept on the pull put couch which was most uncomfortable, the hotel should consider a new matress or upgrade pull out. We noted, including the dear Doctor with his advise after illness, that the toilet paper was much less than one would expect at such an accommodation. The Doctor came very quickly direct to the hotel who had referred him, and the hotel called him for us. Due to the illness, some special foods where requested and all the staff were most helpful .
Genuine Expedia guest review
Other trip May 20, 2014
Sandi
CA

The following reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"Rénovation urgente"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
Très bien situé en bord du Lac et proche de l'Opéra (donc des transports, restaurants, etc), on profitera du Skybar (bar terrasse sur le toit) avec une vue magnifique sur Zürich et son lac. Le service est bon, le restaurant aussi, le bar agréable. Tout irait bien si les chambres n'avaient besoin d'une rénovation totale. Au 1er étage, la chambre climatisée comporte une terrasse avec vue sur le lac. L'insonorisation est inexistante: on entendra la route (très passante) entre hôtel et lac, et les autres chambres (avec un tintement du lustre quand quelqu'un marche au-dessus). La salle de bain a été rénovée, elle est presque en bon état (sauf le tuyau de douche éventré). Pour la chambre: meubles rongés, miteux, usés, avec vernis noircis, écaillés, et traces de verres, lit à ressort d'un autre temps qui fait penser à une couchette de train, moquette rapiécée, installation électrique bricolée datant des années 80, papier peint taché, rideaux crasseux, tout semble dater de 25 ans d'âge et est abîmé (avec çà et là quelques éléments changés). Où sont les 5 étoiles? J'ai obtenu une autre chambre (moyennant supplément! les autres chambres de cette catégorie étant occupées...) au dernier étage: moins de bruit, meilleur état (mais avec des volets roulants rouillés et des rideaux poussiéreux); mais toujours le même goût de vieux. En bref: rapport qualité-prix mauvais, y aller pour le skybar uniquement, et pas pour l'hébergement.
Genuine Hotels.com guest review
4 night trip May 16, 2015
A Traveler
FR
2.0 / 5Fair
"altes hotel am see"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
dusche funktionierte nicht richtig, bademantel nicht sauber
Genuine Expedia guest review
Other trip Jan 7, 2015
A Traveler
DE
4.0 / 5Excellent
"For dyrt!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Alt for dyrt i forhold til hva du får for pengene.
Genuine Hotels.com guest review
1 night business trip Oct 16, 2014
Rolf
NO
1.0 / 5Poor
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Genuine Hotels.com guest review
2 night family trip Jan 11, 2015
Kseniia
RU
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
5 night romance trip Dec 26, 2014
ELEFTHERIOS
GR

TripAdvisor reviews for Hotel Eden au Lac

Overall rating:Based on 143 traveler reviews

Most recent traveler reviews:

Overall Rating
"Elegant hospitality"
07/01/15 Stoic1948 Groningen
The Eden au Lac is a wonderfully elegant and hospitable hotel! Truly one of the best in which we have ever stayed. It's situated brilliantly on the Utoquai of Lake Zürich within easy walking distance of the Opera House and its delightful square; close as well to public transport, buses and trams and also the Stadelhofen railway station with direct half-hourly connections to the airport. The building itself is in a monumental style. Staff is efficient, very friendly, anticipates your every need. Fine well-appointed lobby, pleasant restaurant and bar. Nicely wide staircase. Our room 106 was fabulous. Spacey, scrupulously clean; a wonderful balcony-terrace looking on to the Lake. Spacious writing desk; confortable chairs. Impeccable bathroom. All the amenities you might need or want. Excellent and quick WiFi. Basket of fruit etc., etc. Check-out, too, was efficient and friendly, and we were surprised by a beautiful little tin box with Swiss chocolate. Highly recommended and I wish the 'rating' could be higher than 5*.
Overall Rating
"Perfect Stay"
06/25/15 JourneyAdvisor
I don't really say this very often about any hotel…all have their flaws and homework to do but Eden au Lac really is a 10 out of 10. They have literally thought of everything and I defy anyone to be disappointed with the amazing service, attention to detail, opulent rooms, and delicious cuisine. Everything about the hotel was excellent and the staffs were particularly helpful and knowledgable about the local areas and everyone, and I mean everyone, addresses you by your name, and special thanks to the assistant front office manger for helping me out during my stay! I would definitely recommend to my friends and colleagues and hope to come back again!
Overall Rating
"Fantastic!!"
06/21/15 El V Zurich, Switzerland
The Eden is one of the top hotels I have stayed at in quite a while. The staff handled themselves impeccably and it is clear that they have anticipated the needs to of the travelers. Whatever requests I made, they were dealt with quickly, efficiently and thoroughly. Although a bit dated, the property remains beautiful and has its own character. During the sunny days it is fantastic to have a drink on the roof and enjoy the amazing views over the lake. Wonderful stay at a great hotel and with charming and thoroughly professional staff. I will certainly recommend it!
Overall Rating
"Superb location, friendly staff, good rooms, dated"
06/13/15 passionatetraveler20 Portland, Oregon
We enjoyed our stay at the Eden au Lac. We enjoyed a beautiful and spacious room overlooking the lake of Zurich. Though sunny, the weather was cold and there was no thermostat in the room to adjust the temperature. When we asked to have the room warmer, they sent two portable heaters. These heaters warmed the room but that seemed pretty awkward for a five star hotel. Though breakfast was served at 6:30 am, we were missing most of the pastries and breads until about an hour later. The staff was quite friendly and helpful. Still could not give the hotel 5 stars. (Not inexpensive, either.)
Overall Rating
"Needs a make over!"
06/03/15 Wishyouwerehere_xx Geneva
Not worthy of a 5* rating, should be 4* max! Room was quite spacious (single deluxe), but simple and no extras which are often standard now for 3 or 4* hotels in Switzerland (coffee machine for ex). Service to be improved, most staff seemed very young (trainees?), mistakes made (orders at breakfast) etc, though the staff on hand for the meeting room set up were very efficient. Location is ok for a personal trip as is right on the lake, but not so central for a business trip and we spent too much time in transport to and from the train station and centre of town. Breakfast was disappointing (especially the eggs), not a huge amount of choice and quite basic. There are less expensive hotels in Zurich with a much better experience - this hotel needs a make over - too old-fashioned and run down as it is now. I saw on the website that there is a fitness centre and had packed my gym clothes, only to find out that it is not in the hotel but 5 mins away in an external centre. Would not choose to stay there again - there are better hotels in Zurich.
Overall Rating
"Excellent View and friendly staff"
05/31/15 Eva W Jakarta, Indonesia
We booked through the Small Luxury Hotel web site, we got an upgrade to a junior suite with a unbeatable view with a big terrace. Very professional and friendly reception and concierge that made our trip to Zurich so much more enjoyable. The hotel needs an update interiors but over all it is a very good hotel. The skybar service is slow and interior was poor, with the excellent view could make up everything it has lack of.
Overall Rating
"Would go back anytime I find myself inZurich."
05/14/15 Jhoana V
Had to be in Zurich for a business trip and wasn't excited about the hotel offer and prices in the city. A couple of days before arriving I choose Eden au lac being a bit afraid as I was going solo. Couldn't be happier with the hotel. I felt pampered and taken care of since the minute I arrive to the hotel. The balcony in my room made me enjoy until the last minute the beautiful spring sunsets and the breakfast in the mornings was perfect for my business trip, ready as soon as you wake up, with different options and delicious.
Overall Rating
"Anniversary"
05/13/15 Melanie T Wichtrach, Switzerland
Excellent location with charming, friendly and helpful staff. Well appointed room with a bathtub large enough for two. Our visit included a couple of special surprises to help celebrate our special day. The rooftop bar was a great place to enjoy a drink before dinner in the lobby bar. Breakfast was fabulous and included everything that one could want to start the day.
Overall Rating
"Great location with very nice view."
04/23/15 Chanida T
This hotel had a beautiful view and great location, very convenient to go anywhere. A hotel had provided very good service to us and very helpful for all things that I had asked for help. It's first time for me to Switzerland but very impressive!!
Overall Rating
"Great stay in the heart of Zuerich"
04/23/15 Marco S Canton of Zurich, Switzerland
Excellent location directly by the lake, friendly service and best rooftop bar in the city. Fabulous breakfast offer and the best mattress I have ever had. The place to be while visiting Zuerich - Will definitely be back in the the not too distant future!
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