All hotels in Zurich, Switzerland
1 room, 2 adults
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Utoquai 45ZurichZH8008Switzerland, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.2 / 5Excellent

Score breakdown (from 22 reviews)

  • Bar and Beverages
    Bar is awesome
  • Location
    Great location
  • Service
    Fantastic service
  • Breakfast
    Bad breakfast
  • Wellness Area
    Poor wellness & sports facilities
5.0 / 5Outstanding
"Swiss efficiency"
Short but wonderful helpful & friendly staff
Genuine Hotels.com guest review
2 night business trip Nov 19, 2015
Ian
US
5.0 / 5Outstanding
"Great Hotel"
I usually never write reviews, but I had to do it for this hotel. I stayed in the business suite for about a week and it was just great. Spacious clean rooms with very good amenities and a nice view from the balcony. The best part about Eden Au Lac was the staff. They were very helpful and made our stay very pleasant. The location was also good. It’s in nice quite area next to Lake Zurich but also within a walking distance from most major attractions. Highly recommended.
Genuine Expedia guest review
Other trip Aug 12, 2015
Saud
US
5.0 / 5Outstanding
A truly 5 star presentation
Genuine Venere guest review
Other trip May 31, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautiful hotel in a great location"
I enjoyed my stay here and will stay again
Genuine Hotels.com guest review
2 night business trip May 6, 2015
A Traveler
US
5.0 / 5Outstanding
"One of the World's greatest Hotels!"
One of the greatest small hotels in the world. Worth traveling to Zurich just to stay at this property!
Genuine Hotels.com guest review
2 night trip Mar 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent hotel! Would definitely stay again!"
Excellent staff! Everyone went out of their way to ensure guest comfort....
Genuine Hotels.com guest review
1 night trip with friends Feb 4, 2015
A Traveler
US
4.0 / 5Excellent
"25 Honeymoon"
Very Good
Genuine Hotels.com guest review
2 night romance trip Sep 19, 2014
Luiz Pimentel
US
5.0 / 5Outstanding
"Beautiful classic hotel overlooking the Lake."
The Eden Au Lac is a beautiful classic hotel over looking the lake in Zurich. The location on the east shore of the lake is very good. The view of the lake is exceptional. Best of all, the staff was gracious and friendly in every encounter. The Eden Au Lac is a part of a five hotel group in Switzerland. I chose it because of a very positive prior experience staying at their hotel in Interlocken. I am glad I did. The location of the hotel is fantastic. It is a short walk to many of the areas I like in Zurich. My room was very comfortable and included a balcony over looking the lake. The Sunday brunch was exceptional. The service was very professional and unobtrusive. The amenities are what you expect from a great hotel. The hotel is not inexpensive, but it is competitive for Zurich. In terms of value, the Eden Au Lac was a very solid value. I will definitely return on my next trip to Zurich.
Genuine Expedia guest review
Other trip Aug 12, 2014
Dan
US

The following English reviews were posted by hotel guests from other countries:

4.0 / 5Excellent
Typical old style Zurich hotel. Pleasant staff and great position. Usual shower over bath which is never satisfactory and although there was a full size double bed, it had two single duvets on it so it may as well have been two single beds pushed together. In spite of that I enjoyed the stay.
Genuine Hotels.com guest review
2 night business trip Oct 2, 2015
A Traveler
NZ
5.0 / 5Outstanding
"Lovely room & perfect service"
Overall we really enjoyed our recent one-night stay. The service was exceptional and the room and small touches were lovely. We would say to avoid an end room, however, as there was quite a bit of noise from the street running down the side of the hotel. Otherwise we would wholly recommend!
Genuine Hotels.com guest review
1 night romance trip Jun 26, 2015
Clare
GB
3.0 / 5Good
"Well positioned for Zurich city centre"
Nice traditional Swiss 5 star hotel but needs a more modern approach whilst preserving the traditional feel - its possible
Genuine Expedia guest review
Other trip Jul 29, 2014
A Traveler
GB
4.0 / 5Excellent
"Lovely hotel close to all amenities."
Due to one becoming ill for one night the other spouse slept on the pull put couch which was most uncomfortable, the hotel should consider a new matress or upgrade pull out. We noted, including the dear Doctor with his advise after illness, that the toilet paper was much less than one would expect at such an accommodation. The Doctor came very quickly direct to the hotel who had referred him, and the hotel called him for us. Due to the illness, some special foods where requested and all the staff were most helpful .
Genuine Expedia guest review
Other trip May 20, 2014
Sandi
CA

The following reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
gayet iyi bir konaklama alternatifidir...
Genuine Hotels.com guest review
2 night business trip Feb 7, 2016
mehmet nadir
TR
5.0 / 5Outstanding
"チューリッヒ湖に面した美しい古城のような佇まい"
客室の落ち着き、風格は申し分なく、ロビーに入った瞬間から、発する風情は実に素晴らしい。 コンシェルジェというより、フロントスタッフ全員の対応も洗練されている。 空港までの帰路、時間があるので、リムジンサービスを頼み、市内ツアー兼ねたドライブのセットも機敏な反応で、いい提案であった。 少々コスト嵩むホテルではあるが、このレベルなら仕方ないと思う。
Genuine Expedia guest review
Other trip Aug 21, 2015
A Traveler
JP
2.0 / 5Fair
"Rénovation urgente"
Très bien situé en bord du Lac et proche de l'Opéra (donc des transports, restaurants, etc), on profitera du Skybar (bar terrasse sur le toit) avec une vue magnifique sur Zürich et son lac. Le service est bon, le restaurant aussi, le bar agréable. Tout irait bien si les chambres n'avaient besoin d'une rénovation totale. Au 1er étage, la chambre climatisée comporte une terrasse avec vue sur le lac. L'insonorisation est inexistante: on entendra la route (très passante) entre hôtel et lac, et les autres chambres (avec un tintement du lustre quand quelqu'un marche au-dessus). La salle de bain a été rénovée, elle est presque en bon état (sauf le tuyau de douche éventré). Pour la chambre: meubles rongés, miteux, usés, avec vernis noircis, écaillés, et traces de verres, lit à ressort d'un autre temps qui fait penser à une couchette de train, moquette rapiécée, installation électrique bricolée datant des années 80, papier peint taché, rideaux crasseux, tout semble dater de 25 ans d'âge et est abîmé (avec çà et là quelques éléments changés). Où sont les 5 étoiles? J'ai obtenu une autre chambre (moyennant supplément! les autres chambres de cette catégorie étant occupées...) au dernier étage: moins de bruit, meilleur état (mais avec des volets roulants rouillés et des rideaux poussiéreux); mais toujours le même goût de vieux. En bref: rapport qualité-prix mauvais, y aller pour le skybar uniquement, et pas pour l'hébergement.
Genuine Hotels.com guest review
4 night trip May 16, 2015
A Traveler
FR
2.0 / 5Fair
"altes hotel am see"
dusche funktionierte nicht richtig, bademantel nicht sauber
Genuine Expedia guest review
Other trip Jan 7, 2015
A Traveler
DE
4.0 / 5Excellent
"For dyrt!"
Alt for dyrt i forhold til hva du får for pengene.
Genuine Hotels.com guest review
1 night business trip Oct 16, 2014
Rolf
NO
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night business trip Feb 15, 2016
Christian
DE
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night business trip Dec 9, 2015
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night business trip Nov 27, 2015
harry
CH
1.0 / 5Poor
Genuine Hotels.com guest review
2 night family trip Jan 11, 2015
Kseniia
RU
5.0 / 5Outstanding
Genuine Hotels.com guest review
5 night romance trip Dec 26, 2014
ELEFTHERIOS
GR

TripAdvisor reviews for Eden Au Lac

Overall rating:Based on 213 traveler reviews

Most recent traveler reviews:

Overall Rating
"Conference visit"
04/24/16 gkmahadev Manchester, United Kingdom
Lovely location and rooms but very expensive. the hotel over looks the lake with some stunning views and rooms have balconies over looking the lake. Typical Swiss hospitality, delicate collection and good service
Overall Rating
"Trip to zurich"
04/15/16 Traverler-1108 Chicago, Illinois
Very good location to see and tour city - could walk to everything - had a very nice view of lake - staff was helpful both as it relates to transportation to and from as well as local directions - one improvement could be air flow with room - was great to sleep with window open
Overall Rating
"Nice view and great beds."
04/04/16 Andreas N Stockholm, Sweden
Excellent service, you are well taken care of at all times. There is a genuine feeling of history in the wall which made the stay special. Do not miss the "hidden" roof top bar on the 5th floor through the small door to the left of the stairs. Magnificent view over the lake and the alps.
Overall Rating
"Very lovely accomodation"
04/04/16 Pino A Naples, Campania, Italy
It's a very nice and "charme" hotel, lovely, quiet and confortable. The staff was very kind and helpful, as I rarely found in my trips. Moreover, the property is in a beautiful location, near the lake and very close to city center. Perfect breakfast.
Overall Rating
"Stuck in a time warp"
04/01/16 sachmill London
Felt like I was transported back in time - very poor room that didn't feel like it had been updated for at least 3 or 4 decades, small bed, quite stuffy, nothing special about it. Breakfast was very expensive and very disappointing - extremely poor choice of food at the breakfast buffet. Hotel bar was ok and there was a band playing, mainly aimed at the older crowd but alright. Hotel staff were friendly though and helpful. I think you need to be at least in your 70s to appreciate this place - my grandparents would love it, but I didn't!
Overall Rating
"Perfect location"
03/29/16 Nicole K
This hotel was worth the 5 stars as you are completely taken care of from the minute you walk in the door. If you need a car from the airport they do have a service that is reasonable. The hotel is very traditional and top noche. Additionally it is located very conveniently to the old town. You can walk anywhere. The only down fall is the rooms get warm. Opening the door offers a great breeze and little road noice.
Overall Rating
"Nice hotel, but restaurant Eden needs serious improvement."
03/06/16 montrealtravellors Montreal, Quebec
Beautiful location, extremely professional and friendly staff. My lunch and breakfast were very nice. Dinner in the restaurant Eden was a disaster. Maybe it was bad luck, but the heating in my room did not work, nor did the shower nozzle. However, the hotel generally is beautiful, and other than the staff at the restaurant Eden, everyone was very gracious.
Overall Rating
"Excellent service but room/food not 5 star"
02/29/16 Chris011 Dubai, United Arab Emirates
We have just come back from a 3 night stay at the Eden Au Lac and did have a wonderful time thanks to the staff who truly were very courteous and helpful right from check in through to the concierge and restaurant staff. Despite having a slightly discounted rate, the cost of the room was still expensive. I accept that our room category was basic and had no lake view but someone really needs to look at the decor. Granted, there was a new marble bathroom of a reasonable size but the rest of the room was far from luxurious and adorned with cheap black curtains. There was no coffee making facility in the room either. To be fair though, holidays are about people and the Eden Au Lac has great staff. Zurich is an eye wateringly expensive city and I guess on this basis the cost of the Eden Au Lac is probably average. The food in the restaurant we sampled was not great and expensive so you may want to choose somewhere else for fine dining although the breakfast is excellent. Overall great taste but average decor throughout the hotel
Overall Rating
"One of the best 5* Hotel in Zurich, French fine dining, The best view on the lake..."
02/26/16 Janveer Paris, France
Eden Au Lac offers the best of both worlds; the natural beauty of Lake Zurich on one side, the cultural wonders of the city on the other side. The new Sky bar is a very good idea, I always being there and I know this hotel since over 7 years... They have a very nice restaurant (Eden) with mediterranean foods, you can join with vintages wines. You can listen Jazz music in the lobby bar, and sometimes piano in the restaurant. I advise the room with Vue on the lake. You will definitely enjoy your stay.
Overall Rating
"Lovely in all aspects"
02/25/16 Mickey568 Switzerland
We stayed for the weekend in one of the a lake view rooms. The traditional keys are a true asset and every time we collected the key, the staff handed it over, addressing us by name. This made us feel recognised and like being at home. Great job!
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