All hotels in Zurich, Switzerland
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereUtoquai 45, Zurich, ZH, 8008, Switzerland, ‏‎800-491-6126
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3.8 / 5Good

Score breakdown (from 12 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    4.3
  • Comfort
    4.0
  • Condition
    3.4
  • Neighborhood
    4.5
5.0 / 5Outstanding
"Beautiful hotel in a great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I enjoyed my stay here and will stay again
Genuine Hotels.com guest review
2 night business trip May 6, 2015
A Traveler
US
5.0 / 5Outstanding
"One of the World's greatest Hotels!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
One of the greatest small hotels in the world. Worth traveling to Zurich just to stay at this property!
Genuine Hotels.com guest review
2 night trip Mar 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent hotel! Would definitely stay again!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Excellent staff! Everyone went out of their way to ensure guest comfort....
Genuine Hotels.com guest review
1 night trip with friends Feb 4, 2015
A Traveler
US
4.0 / 5Excellent
"25 Honeymoon"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very Good
Genuine Hotels.com guest review
2 night romance trip Sep 19, 2014
Luiz Pimentel
US
5.0 / 5Outstanding
"Beautiful classic hotel overlooking the Lake."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The Eden Au Lac is a beautiful classic hotel over looking the lake in Zurich. The location on the east shore of the lake is very good. The view of the lake is exceptional. Best of all, the staff was gracious and friendly in every encounter. The Eden Au Lac is a part of a five hotel group in Switzerland. I chose it because of a very positive prior experience staying at their hotel in Interlocken. I am glad I did. The location of the hotel is fantastic. It is a short walk to many of the areas I like in Zurich. My room was very comfortable and included a balcony over looking the lake. The Sunday brunch was exceptional. The service was very professional and unobtrusive. The amenities are what you expect from a great hotel. The hotel is not inexpensive, but it is competitive for Zurich. In terms of value, the Eden Au Lac was a very solid value. I will definitely return on my next trip to Zurich.
Genuine Expedia guest review
Other trip Aug 12, 2014
Dan
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Well positioned for Zurich city centre"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Nice traditional Swiss 5 star hotel but needs a more modern approach whilst preserving the traditional feel - its possible
Genuine Expedia guest review
Other trip Jul 29, 2014
A Traveler
GB
4.0 / 5Excellent
"Lovely hotel close to all amenities."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Due to one becoming ill for one night the other spouse slept on the pull put couch which was most uncomfortable, the hotel should consider a new matress or upgrade pull out. We noted, including the dear Doctor with his advise after illness, that the toilet paper was much less than one would expect at such an accommodation. The Doctor came very quickly direct to the hotel who had referred him, and the hotel called him for us. Due to the illness, some special foods where requested and all the staff were most helpful .
Genuine Expedia guest review
Other trip May 20, 2014
Sandi
CA

The following reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"Rénovation urgente"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
Très bien situé en bord du Lac et proche de l'Opéra (donc des transports, restaurants, etc), on profitera du Skybar (bar terrasse sur le toit) avec une vue magnifique sur Zürich et son lac. Le service est bon, le restaurant aussi, le bar agréable. Tout irait bien si les chambres n'avaient besoin d'une rénovation totale. Au 1er étage, la chambre climatisée comporte une terrasse avec vue sur le lac. L'insonorisation est inexistante: on entendra la route (très passante) entre hôtel et lac, et les autres chambres (avec un tintement du lustre quand quelqu'un marche au-dessus). La salle de bain a été rénovée, elle est presque en bon état (sauf le tuyau de douche éventré). Pour la chambre: meubles rongés, miteux, usés, avec vernis noircis, écaillés, et traces de verres, lit à ressort d'un autre temps qui fait penser à une couchette de train, moquette rapiécée, installation électrique bricolée datant des années 80, papier peint taché, rideaux crasseux, tout semble dater de 25 ans d'âge et est abîmé (avec çà et là quelques éléments changés). Où sont les 5 étoiles? J'ai obtenu une autre chambre (moyennant supplément! les autres chambres de cette catégorie étant occupées...) au dernier étage: moins de bruit, meilleur état (mais avec des volets roulants rouillés et des rideaux poussiéreux); mais toujours le même goût de vieux. En bref: rapport qualité-prix mauvais, y aller pour le skybar uniquement, et pas pour l'hébergement.
Genuine Hotels.com guest review
4 night trip May 16, 2015
A Traveler
FR
2.0 / 5Fair
"altes hotel am see"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
dusche funktionierte nicht richtig, bademantel nicht sauber
Genuine Expedia guest review
Other trip Jan 7, 2015
A Traveler
DE
4.0 / 5Excellent
"For dyrt!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Alt for dyrt i forhold til hva du får for pengene.
Genuine Hotels.com guest review
1 night business trip Oct 16, 2014
Rolf
NO
1.0 / 5Poor
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Genuine Hotels.com guest review
2 night family trip Jan 11, 2015
Kseniia
RU
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
5 night romance trip Dec 26, 2014
ELEFTHERIOS
GR

TripAdvisor reviews for Hotel Eden au Lac

Overall rating:Based on 136 traveler reviews

Most recent traveler reviews:

Overall Rating
"Excellent View and friendly staff"
05/31/15 Eva W Jakarta, Indonesia
We booked through the Small Luxury Hotel web site, we got an upgrade to a junior suite with a unbeatable view with a big terrace. Very professional and friendly reception and concierge that made our trip to Zurich so much more enjoyable. The hotel needs an update interiors but over all it is a very good hotel. The skybar service is slow and interior was poor, with the excellent view could make up everything it has lack of.
Overall Rating
"Would go back anytime I find myself inZurich."
05/14/15 Jhoana V
Had to be in Zurich for a business trip and wasn't excited about the hotel offer and prices in the city. A couple of days before arriving I choose Eden au lac being a bit afraid as I was going solo. Couldn't be happier with the hotel. I felt pampered and taken care of since the minute I arrive to the hotel. The balcony in my room made me enjoy until the last minute the beautiful spring sunsets and the breakfast in the mornings was perfect for my business trip, ready as soon as you wake up, with different options and delicious.
Overall Rating
"Anniversary"
05/13/15 Melanie T Wichtrach, Switzerland
Excellent location with charming, friendly and helpful staff. Well appointed room with a bathtub large enough for two. Our visit included a couple of special surprises to help celebrate our special day. The rooftop bar was a great place to enjoy a drink before dinner in the lobby bar. Breakfast was fabulous and included everything that one could want to start the day.
Overall Rating
"Great location with very nice view."
04/23/15 Chanida T
This hotel had a beautiful view and great location, very convenient to go anywhere. A hotel had provided very good service to us and very helpful for all things that I had asked for help. It's first time for me to Switzerland but very impressive!!
Overall Rating
"Great stay in the heart of Zuerich"
04/23/15 Marco S Canton of Zurich, Switzerland
Excellent location directly by the lake, friendly service and best rooftop bar in the city. Fabulous breakfast offer and the best mattress I have ever had. The place to be while visiting Zuerich - Will definitely be back in the the not too distant future!
Overall Rating
"Old World Charm"
04/21/15 debaby62
I have stayed in this hotel a few times over the years. My suite was nicely appointed with bedroom, sitting room, balcony overlooking the lake. Impeccable service. Always love expression machines in room. Great bathroom with separate shower and tub. Always appreciate separate toilet. Wonderful staff and management, lovely bar. Didn't eat there, but colleagues said breakfast was great. A true 5-star experience. Would definitely recommend if 'old world charm' is what you seek!
Overall Rating
"EXCELLENT SWISS HOSPITALITY"
04/17/15 Jose Luis L Mexico City, Mexico
The Eden Au Lac is an Excellent Hotel with all the attributes: Great location, wonderful service, cozy and pleasant rooms, haute cuisine, very knowledgeable, and gentle People, always ready to take care of your needs. True Swiss Hospitality at its highest. This is my third stay at the hotel, and every time in Zurich, I will always try to return to this Eden.
Overall Rating
"Lovely hotel!"
03/14/15 EllermanCapeTown Cape Town
I had a fantastic stay and loved the exceptional service from the staff! I will definitely be back. I love the location and the rooms had everything you need. Definitely go up to the roof to have a drink and watch the view over the lake.
Overall Rating
"Outdated 5 stars = 3.5 stars"
03/01/15 Reviewer269 London, England, United Kingdom
Fantastic position and outstanding views on the lake. Fast check in, helpful and extremely well trained front office and concierge staff. Clearly a "5-star" feel. Call for a shaving kit, to your room in 30 seconds. Unfortunately the rooms need a substantial refurbishment, including the 1960s bathroom, 18th century room furniture, 1970s room phone. For those you like that, it might do...
Overall Rating
"Elegant and centrally located"
02/19/15 Parinda-prindy
I stayed for one night at this wonderful hotel which is especially welcoming to guests from far east. The staff was extremely helpful and utterly professional, true swiss hospitality! The view from the lake side room was stunning as the hotel is centrally located, close to the Opera house and Bahnhofstrasse.
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