"Had a great time."
The hotel is located near all attraction and the hotel associates were very friendly.Genuine Expedia guest review
Response by Quality Hotel & Suites At The Falls Krisi, Thank you for sharing you recent experience at our Hotel. Your feedback and review are truly appreciate and helpful to ensure future satisfaction for our guests. We hope we'll see you again on your next trip to Niagara Falls, USA!
"Great hotel and service"
The location was fabulous, Falls within walking distance. Staff was friendly and helpful, including the valet which was convenient and quick! Room was clean and full of amenities! A very comfortable stay!Genuine Hotels.com guest review
"Not a very good hotel"
The hotel wasn't good. We stayed there because of the chapel but the hotel wouldn't even let us check out late after the wedding we went to. The hotel didn't even have a place to leave our suitcases so we could attend the wedding. I would not recommend this hotel to anyone.Genuine Hotels.com guest review
"Right across the road from the Convention Center"
It was exactly what we neededGenuine Hotels.com guest review
The water pressure was not great and the TV channel scrolling was ridiculous. Perfectly fine otherwise.Genuine Hotels.com guest review
"Disappointed with the hotel"
It's not exactly a hotel for me to go second time. Rude hotel staff, very very basic room amenities compared to prices charged.Genuine Expedia guest review
Response by Quality Hotel & Suites At The Falls On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
"Good worthy hotel"
Good customer service and near to the falls. No complaints with the hotel experience. Worth the price.Genuine Expedia guest review
Response by Quality Hotel & Suites At The Falls Kris, Thank you for taking the time to share your experience at our hotel. We are glad to hear you enjoyed your stay with us and hope we can provide you with accommodations in the future!
Hotel was very nice. The beds were comfy/cozy and clean. The room and bathroom were also clean. You can walk to the Falls and park and local restaurants. The restaurant in the hotel was very good. My son liked that it had a heated pool. I would definitely stay here again.Genuine Expedia guest review
Response by Quality Hotel & Suites At The Falls Thank you for taking the time to share your experience at our hotel! We are delighted you had an enjoyable stay and hope we see you again on your next trip to Niagara Falls, USA!
"watch for additional charges and parking could be"
I booked through Expedia at decent price but when got home looked at credit card put on file and was and additional charge..not sure why but plan to find outGenuine Expedia guest review
"very close to US falls and museums"
The Hotel was Ok nothing to complain about. They had some parkingspaces and if they where full, they had free valet parking which worked great. very close to US falls and museums also very close to the rainbow bridge to Canada (you must go to Canada if you realy want to see the falls)Genuine Hotels.com guest review
"Family fun at the Falls"
We were looking forward to a quick trip to the Falls. It was wonderful. Hotel was a block away from the American Falls and Rainbow Bridge to Canada was an easy shot from the hotel parking lot. Our two girls (12&8) loved the pool. My only wishes... Better hotel restaurant, better mattresses, and more parking. Otherwise a great stay especially for the […] price. Read moreGenuine Hotels.com guest review
"Should've picked another hotel"
We were there for one night to see a show at the casino. We paid a little more to have a "nicer" hotel in a good location. Hotel located within walking distance of the casino. Room had 2 double beds. The beds each had 3 mini pillows. There was a leak on the bathroom floor so it was wet in the morning. We were unable to take a shower because there was […] no hot water in the tub, and we cleaned up in the sink. One minor inconvenience was the light switches were outside the bathroom areas. Good location and room was clean, but the shower, leak and light switches were a real turn-off. Would have been better off paying less and walking further. Read moreGenuine Hotels.com guest review
Toilet wouldn't flush called maintenance twice had to plunge it myself. Fire alarm went off twice and the ac/heater made god awful noises all night. This is a hotel that I will never go to again.Genuine Expedia guest review
Response by Quality Hotel & Suites At The Falls Thank you for your review. Please accept our apology for failing to exceed your expectations during your recent stay. Your comments have with shared with our Director of Housekeeping and Maintenance to ensure any avoidable situations you've described do not occur again.
"While being Animal Friendly is Fine."
Some rooms should be designated for people without allergic stipulations. Had a hard time staying awake @ interview the next day because of all the meds to control bad symptoms throughout the night. Not a trade off.Genuine Hotels.com guest review
Changed room type without informing us.Genuine Hotels.com guest review
"Niagara in winter"
Nothing fancy. Convenient to major attractions.Genuine Hotels.com guest review
"Close to falls good for one night"
Hotel was located close to falls. Front desk helpful. Room had strange smell and pool area not the cleanest. Restaurant located in hotel had good food but slow service.Genuine Hotels.com guest review
"very close to Niagara!"
It was great for me to stay nearby Niagara. One thing that I want other people know is that this hotel does not have refrigerator and micro-oven (except suite room). If you are planning to eat outside, that will not be a big problem. Other than that, it was absolutely great!Genuine Hotels.com guest review
"night away swimming"
I felt the staff was excellent but the room was a bit small. The pool area was not the greatest. The pool was not very clean nor was the hot tub. The towels for the pool area were the size of hand towels. Our stay was strictly a get away for my kids to swim I do not think I would use this hotel again for that reason but if it was to stay over night […] without swimming in mind it would be fine. Read moreGenuine Hotels.com guest review
"near casino and border"
Great location,rooms very clean,great rate,wish they had a continental breakfast.will be our hotel of choice when we go again.Genuine Hotels.com guest review
Great service. Very inexpensive. Clean room. Walking distance to falls and casino.Genuine Hotels.com guest review
"cant complain for the price"
We went to this hotel during off-season winter in January so hotel was very cheap. For the price I can't complain. Very close to the rainbow bridge and all the attractions. If you're looking for just average place to spend the night this will do the job. Breakfast at the Restaurant downstairs was bit disappointing, pretty pricey and food wasn't horrible […] but it was just okay. Read moreGenuine Hotels.com guest review
Noisy air-conditioner/heater. Faulty Alarm Clock.Genuine Hotels.com guest review
Terrible! I booked at this hotel specifically because of the smoking availability... We get to the hotel and they had recently converted to all non-smoking. The sink in the bathroom leaked and the shower water pressure was a joke. The only good thing about it was the close location to the falls.Genuine Hotels.com guest review
"Good location but hotel is ugly"
We got a smoking room by mistake and everything smelled snuffGenuine Expedia guest review
"Quality Inn Niagara Falls"
Great location and comfy bed, but the hotel is expensive for what you get. No free breakfast and there aren't many restaurants nearby. Room is large and clean, but no microwave or fridge. Had an early plane to catch on our last day and there was no hot water and the front desk wouldn't resolve anything. They just said maintenance would fix the problem […] when they arrived, which was after we left. Room heater was spotty... Aggressive homeless man demanding money (and a ride to Buffalo) at the front door on our last day and the valet parking was nowhere to be seen. My husband had to walk 3 blocks in the freezing rain to collect our car... Concierge was very friendly but other employees weren't... Read moreGenuine Hotels.com guest review
"Convenient to I-81"
The hotel was very close to I-81. Had to wait for the clerk (10 minutes) to come to the desk. She was helping with a problem. The room was spacious and clean. Breakfast was all right.Genuine Hotels.com guest review
"Great location but a little old building"
The hotel is a little old but the hotel has a great location in downtown Niagara.Genuine Expedia guest review
my stay was great i ended up staying one more day at the hotelGenuine Hotels.com guest review
"Not too Pleased"
The toilet was dirty inside the bowl and something brown was running down the outside, in front! Person before us soap was still stuck to the tray in the shower. The air conditioning did not work properly, so we were hot and cold all night. I paid half the amount of this hotel at several other locations during our vacation and all had microwave and […] refrigerator. This place did not. We were not impressed with the location but they, obviously, thought they had something special and did not need to work too hard to appease the customers... Read moreGenuine Hotels.com guest review
Check in was easy. Room was clean although a bit worn out. Quiet in the evenings/overnight. Sufficient parking. Good location for my needs (conference, not a visit to the falls). Check out was rude. Overall, perfectly acceptable experience.Genuine Hotels.com guest review
"Look for somewhere else"
First room I was given smelt so bad I couldn't spend more than a few minutes in it. I did get moved and the second room was ok. This is a very, very basic hotel at a fairly high cost.Genuine Expedia guest review
"A nice hotel for the money."
room was very nice. spacious bathroom , good food in restaurant , staff was pleasant would stay again . within walking distance of all attractions.Genuine Expedia guest review
This was by far the nicest hotel outside and in! exspecially in this area! The town is very run down and a lot of closed stores and shops, bums everywhere..the park is very nice and clean but everything else really needs a facelift. Other then the casino this hotel is by far the cleanest and nicest. The resturant is very good and everyone is friendly. […] Parking can be a pain but we walked everywhere and didnt need the car for anything so it worked out. It is right in the middle of everything and walking distance to everything! Rooms were nice and clean, the bedding was very nice and bed was super comfortable! definetly would stay again! Read moreGenuine Expedia guest review
"Nearby to all the Attractions"
Hotel staff was veru helpfull and Niagara attractions were about 5 mins away from hotel.Genuine Hotels.com guest review
Room was not at all in good condition but very convenient location.Genuine Hotels.com guest review
This is an older hotel that has not been renovated. Only one end table. Ice machine on 2 floors were out of order. Staff was very pleasant and helpful. Proximity to the Falls is Ideal. Parking is horrendous. Limited spaces at the hotel itself. We were there with a motorcycle so we were able to part on the lawn.Genuine Hotels.com guest review
"Close proximity to the Falls"
We wanted a hotel close to the Falls, and this delivered. A/C kept us cold (it was in the 90's while we stayed there) and the shower had lots of hot water and good pressure. Niagra State Park is only a 5 minute walk, so anything lost in hotel elegance was quicky forgotten. Several restaurants and a Casino also within a mile or so. On the downside, the […] hotel is worn out a bit and the staff was a bit rude, but the room was very comfortable. Read moreGenuine Hotels.com guest review
Place is disgusting and upkeep is non-existent. "FREE Wifi" is virtually non-existent so you will probably end up paying roaming charges on your smartphone. Parking is VERY limited and you will be lucky to get a spot. Not worth the price charged for this hotel. The distance to the falls is great...that's about all it has going for it. Will definitely […] shell out a little bit more to stay at a much better place than this hole. Read moreGenuine Hotels.com guest review
"Leaves much to be desired..."
The only thing going for this hotel is the location....it's in prime location to the falls and the state park. But the hotel itself is disgusting with poor upkeep in the hallways. The doors look like they are from the civil war era. The room itself is not bad but it's not comfortable or someplace you would want to stay. I couldn't wait to check out […] in the morning. As this was a pre-paid room, I was surprised when they tried to sneak in a damage hold to the credit card that actually cleared. I had to demand a refund to get the money back. Stay far far away from this hole.....parking is VERY limited and consider yourself lucky if you actually find a spot. Otherwise you're out of luck. They claim to have free wifi but it's virtually non-existent. Stay away! Read moreGenuine Hotels.com guest review
Wonderful location, 200 from niagra falls Prices are medium to the hotel Old furniture and air conditioning is bad There are no services for fine hotel The breakfast need to improveGenuine Expedia guest review
Just terrible. Old, outdated hotel. Worn out furnishings. Dirty rooms (ours smelled like urine). Rude staff. No parking. Valet is a joke. Errors in billing, lots of arguments about incorrect charges on account. Avoid at all costs!!! Only redeeming quality is the location- walking distance to the falls. Next time we will spend more and stay anywhere […] else! Read moreGenuine Hotels.com guest review
"Outstanding Room for the Price"
This was a last minute reservation and I am glad we did it. For the price it was a great deal and walking distance from the falls. Breathtaking during the day and beautiful at night when it was lit up.Genuine Hotels.com guest review
Overall a great hotel for the money! Walking distance to the Falls, but there is not much around the area besides for souvenir shops. The Restaurant was pretty lacking in atmosphere, but the food was decent. The rooms were clean, but outdated. Parking was very minimal and tight, however there was a valet available if there were no spaces available. […] Ice machines were all broken as well. Read moreGenuine Hotels.com guest review
Walking distance to the Niagara park. We made multiple trips in a day. Bought a complete pass at the hotel itself and enjoyed the falls. Good stay.Genuine Hotels.com guest review
"Convinent to all must-see sights"
The staff was exceptional and ready to help. The free valet parking was very handy and timely. The room was clean however did need some updating and the air conditioning unit although it did work needed a tune up of some sort as it did not keep the room as cool as what the temperature was set at. All in all I would recommend this hotel to friends and […] I would stay there again. Read moreGenuine Hotels.com guest review
"I liked it very much"
Out of the 5 hotels I stayed in the last six months, this was the best! The shower head was too simple and poor. The TV guide was not available. Everything else was great. Mirror and sink were out of bathroom and so did not get fogged. Just walking distance from the Falls, but away from sound.Genuine Hotels.com guest review
The hotel is located conveniently close to the falls and the casino. The room is comfortable and was worth the price. The room does not have a refrigerator and I had a bunch of chocolates melting. The parking is a bit of hassle since there is hardly any space. The good part is that they have valet parking at no additional charge.Genuine Hotels.com guest review
"Good hotel at good price"
I was at the hotel for just one night and it was a good experience.Genuine Hotels.com guest review
"didn't get what we paid for!!!!!!"
The hotel it's self wasn't the worst. But we booked the standard 2 Doubles Non Smoking because it is listed to have a jet tub in it but it DOES NOT have the jet tub!!! and when talking to the front desk they wouldn't do anything for us so we called Expedia's customer center and got no where with them. and I just checked and its still listed to have […] a jet tub in the room. So if that something you are looking at it doesn't have it. Also the parking is the worst!!! the hotel tries its hardest to get you to pay to park even though its listed to have free parking. and our hot water wasn't working so we called the front desk and they sent someone up to fix it. It didn't take very long for them to come up but they couldn't fix it so we really couldn't use the shower and they didn't try to move us to a different room because they were packed for the weekend. but the place is really clean on the bright side Read moreGenuine Expedia guest review
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