"Not a 3.5/5"
The hotel staff at check in was unprofessional. The hotel was old and not very clean. I would definitely not rate it 3.5/5. The only good thing was it was walkable to the falls and the early morning check out staff was friendly.Genuine Hotels.com guest review
"Nice hotel for the price and location"
The location of the hotel is very good. There are lots of food near the hotel. What you get is more than what you pay.Genuine Expedia guest review
"Don't stay here!"
Read reviews and thought I'd judge for myself. Hotel lounge had loud band playing, couldn't hear in lobby. Checked in late - only one staff at desk. The hotel was busy and the staff was changing shifts but management should have helped out. Told to valet car due to limited parking but couldn't find the valet staff. Drove around hotel 3 times and finally […] had to leave car outside the front door. The room was dingy. Didn't feel like we should touch anything. The bed was rock hard. Housekeeping tried to come in 4 times before we checked out the next morning starting at 8:00. Wouldn't stay here at all. Read moreGenuine Expedia guest review
"Location, Location, Location"
Booked as a "reasonable price" option within walking distance of the falls. Staff was great, buffet breakfast was marginal at best. Worth it for ease of seeing the falls. Very limited non-shuttle parking.Genuine Expedia guest review
The room was fairly clean. Could use some upgrades. In a great area, walking distance to most attractions. We only used the car once and only because it rained. There are activities on Olde Falls st, so if the noise bothers you don't get a room on that side. We thought it was great, we could see the band from our room. The concert ended around 11pm […] . Read moreGenuine Expedia guest review
"Good hotel for tour"
The hotel in a good location for visit the fall. It's easy to walk to the fall and get delicious food around.Genuine Expedia guest review
"Convenient location and inexpensive, but not great"
The location and price were nice, but our room smelled bad and the toilet didnt flush.Genuine Hotels.com guest review
"Do not go there"
Rooms were very dirty even after they cleaned. Found left over food under the bed. Bathroom was stinking and water pressure for shower was no good. This hotel is not good at all. Please do not stay there. The amanities ver sub par. For microwave and a small refrigerator you have to pay extra. Overall: do not book this hotelGenuine Hotels.com guest review
"Great Location, Hotel lacking a bit"
It is a fantastic location. Walking distance to the falls and casino. Was nice that the hotel had a resturant attached with a breakfast buffett. They should work out something with the resturant to include breakfast with your stay. The hotel is a bit dated and hallways very dim. Housekeeping needs to work on bedmaking skills, as it looked like they […] just threw the spread back on top of the sheets without making them. Front desk staff was friendly and helpful. I loved the location but atmosphere of the hotel was lacking. Read moreGenuine Hotels.com guest review
"close to attractions"
We had a pleasant trip. Room was clean but the mattress was okay but not great. The staff was wonderful and very helpful. The hotel was within walking distance of everything. I thought it was a bit overpriced but yet still am satisfied with the room, the staff and did have a great time.Genuine Expedia guest review
Response by Quality Hotel & Suites At The Falls Thank you for sharing your recent experience! I am delighted to hear you enjoyed your stay with us and hope you'll return soon!
"Close to all must see sights"
Hotel is at convenient location, very close to parkGenuine Hotels.com guest review
"Walking distance to Niagara Falls park"
Great location. Centrally located - to what we wanted to see. Service in restaurant slow. Great job changing towels and making bed. Short on cleaning bathroom. there was a spider that had a nice home on our side of the window.Genuine Hotels.com guest review
"Close to Niagara Falls"
The powder area is small, and the room looks kind of old. Staff was friendly.Genuine Expedia guest review
"Learn the Fred Factor"
Please speak to staff about friendly greetings and taking initiative to at least pretentious they like their job.Genuine Expedia guest review
"Good location, but lacking a lot of other areas"
Tv's didnt work & we had kids there so that was an issue. The maintenance staff was VERY helpful and did everythingthey could. The hotel was a little outdated but mostly clean. The hotub was full of foam, not very hot and the jets worked less than 1/2 the time. The pool was really cold. Our room keys quit working after the first day and the lady at […] the front desk acted like I was bothering her to get them programed again, and she didnt even check to see who I was to make sure she was giving me the correct room keys?!? The hotel has very little parking, but the hotels location was good. --- Over all I give the maintenance staff the highest ratings and everything else was fair to poor. Read moreGenuine Hotels.com guest review
"Hotel close to the falls"
Hotel staff is good and experienced. Rooms are OK. The beds are OK. In general it's a nice place to stay. The best thing is its location which is walking distance from the Niagara Falls.Genuine Expedia guest review
Response by Quality Hotel & Suites At The Falls Thank you for taking the time to share your recent experience at our hotel! We are the centrally located hotel in the Downtown area, and walking distance to all of the Downtown Attractions! Thank you again for your valuable feedback and we hope to see you again next time you're in Niagara Falls, USA!
"great location - but that's about it"
the hotel is located very close to the falls which is probably the only thing in my view thats good about it. The bathroom door was falling apart, you could hear your neighbors conversation if you paid attention, the curtain frames were falling apart...basically, very poorly maintained.Genuine Hotels.com guest review
"Nice hotel walking distance to falls."
We walked to the falls and Canada and had a nice time.Genuine Expedia guest review
It sucked. They did not clean my room and no parking available. I had to go 1/4 mile to get my car in a general public parking lot. No parking available early in the morning.Genuine Hotels.com guest review
I will refer this hotel to everybody.Genuine Hotels.com guest review
"Absolutely an excellent choice!"
We went there one day late due to our flight was cancelled. They keep the room for us and just let us pay the price difference. Good!Genuine Hotels.com guest review
"Horrible customer service."
Was very disappointed in this hotel. The staff was not trained very well. Parking was confusing and their was none. We did ask about valet parking but were told they didn't have spots to valet. Restaurant was a joke! Went down for breakfast and were told to pick a seat and wait. After waiting 10 min we asked about a waitress and were told very rudely […] that it would be five more minutes. They definitely need to upgrade the rooms. Overall very disappointed in our stay! Read moreGenuine Expedia guest review
Response by Quality Hotel & Suites At The Falls I am very sorry to hear you did not enjoy your stay at our property. The experience you have described is not the normal experience our guests encounter at our property. I will be reviewing your comments with the departments you mentioned in an effort to ensure an experience like the one you have described does not occur again. Again, please accept my sincerest apologies for the experience you have described.
"Nice Place - Close to the falls"
Decent place. Front desk staff were helpful and very prompt in fixing few minor issues. In a walking distance to the Niagara Falls State park and American Falls. An Indian restaurant, TJI Friday and couple of mobile eateries close by.Genuine Expedia guest review
The place was nice, the room was big, clean and comfortable. However, what I didn't like is that there was no storage for the luggage where you could put your things after checking out. That was very inconvenient.Genuine Expedia guest review
The hallway going to the rooms smelled like diesel fuel exhaust.Genuine Hotels.com guest review
"Affordable and very conveniently located!"
Very close to the falls. Less than 10min walk to the Niagara falls state park and very close to the maid of the mist location.Genuine Expedia guest review
Response by Quality Hotel & Suites At The Falls Thank you for sharing your recent experience at our Hotel! We are delighted to hear your enjoyed stay and hope we'll see you on your next trip to Niagara Falls, USA!
"Had a great time."
The hotel is located near all attraction and the hotel associates were very friendly.Genuine Expedia guest review
Response by Quality Hotel & Suites At The Falls Krisi, Thank you for sharing you recent experience at our Hotel. Your feedback and review are truly appreciate and helpful to ensure future satisfaction for our guests. We hope we'll see you again on your next trip to Niagara Falls, USA!
"Great hotel and service"
The location was fabulous, Falls within walking distance. Staff was friendly and helpful, including the valet which was convenient and quick! Room was clean and full of amenities! A very comfortable stay!Genuine Hotels.com guest review
"Not a very good hotel"
The hotel wasn't good. We stayed there because of the chapel but the hotel wouldn't even let us check out late after the wedding we went to. The hotel didn't even have a place to leave our suitcases so we could attend the wedding. I would not recommend this hotel to anyone.Genuine Hotels.com guest review
"Right across the road from the Convention Center"
It was exactly what we neededGenuine Hotels.com guest review
The water pressure was not great and the TV channel scrolling was ridiculous. Perfectly fine otherwise.Genuine Hotels.com guest review
"Disappointed with the hotel"
It's not exactly a hotel for me to go second time. Rude hotel staff, very very basic room amenities compared to prices charged.Genuine Expedia guest review
Response by Quality Hotel & Suites At The Falls On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
"Good worthy hotel"
Good customer service and near to the falls. No complaints with the hotel experience. Worth the price.Genuine Expedia guest review
Response by Quality Hotel & Suites At The Falls Kris, Thank you for taking the time to share your experience at our hotel. We are glad to hear you enjoyed your stay with us and hope we can provide you with accommodations in the future!
Hotel was very nice. The beds were comfy/cozy and clean. The room and bathroom were also clean. You can walk to the Falls and park and local restaurants. The restaurant in the hotel was very good. My son liked that it had a heated pool. I would definitely stay here again.Genuine Expedia guest review
Response by Quality Hotel & Suites At The Falls Thank you for taking the time to share your experience at our hotel! We are delighted you had an enjoyable stay and hope we see you again on your next trip to Niagara Falls, USA!
"watch for additional charges and parking could be"
I booked through Expedia at decent price but when got home looked at credit card put on file and was and additional charge..not sure why but plan to find outGenuine Expedia guest review
"very close to US falls and museums"
The Hotel was Ok nothing to complain about. They had some parkingspaces and if they where full, they had free valet parking which worked great. very close to US falls and museums also very close to the rainbow bridge to Canada (you must go to Canada if you realy want to see the falls)Genuine Hotels.com guest review
"Family fun at the Falls"
We were looking forward to a quick trip to the Falls. It was wonderful. Hotel was a block away from the American Falls and Rainbow Bridge to Canada was an easy shot from the hotel parking lot. Our two girls (12&8) loved the pool. My only wishes... Better hotel restaurant, better mattresses, and more parking. Otherwise a great stay especially for the […] price. Read moreGenuine Hotels.com guest review
"Should've picked another hotel"
We were there for one night to see a show at the casino. We paid a little more to have a "nicer" hotel in a good location. Hotel located within walking distance of the casino. Room had 2 double beds. The beds each had 3 mini pillows. There was a leak on the bathroom floor so it was wet in the morning. We were unable to take a shower because there was […] no hot water in the tub, and we cleaned up in the sink. One minor inconvenience was the light switches were outside the bathroom areas. Good location and room was clean, but the shower, leak and light switches were a real turn-off. Would have been better off paying less and walking further. Read moreGenuine Hotels.com guest review
Toilet wouldn't flush called maintenance twice had to plunge it myself. Fire alarm went off twice and the ac/heater made god awful noises all night. This is a hotel that I will never go to again.Genuine Expedia guest review
Response by Quality Hotel & Suites At The Falls Thank you for your review. Please accept our apology for failing to exceed your expectations during your recent stay. Your comments have with shared with our Director of Housekeeping and Maintenance to ensure any avoidable situations you've described do not occur again.
"While being Animal Friendly is Fine."
Some rooms should be designated for people without allergic stipulations. Had a hard time staying awake @ interview the next day because of all the meds to control bad symptoms throughout the night. Not a trade off.Genuine Hotels.com guest review
Changed room type without informing us.Genuine Hotels.com guest review
"Niagara in winter"
Nothing fancy. Convenient to major attractions.Genuine Hotels.com guest review
"Close to falls good for one night"
Hotel was located close to falls. Front desk helpful. Room had strange smell and pool area not the cleanest. Restaurant located in hotel had good food but slow service.Genuine Hotels.com guest review
"very close to Niagara!"
It was great for me to stay nearby Niagara. One thing that I want other people know is that this hotel does not have refrigerator and micro-oven (except suite room). If you are planning to eat outside, that will not be a big problem. Other than that, it was absolutely great!Genuine Hotels.com guest review
"night away swimming"
I felt the staff was excellent but the room was a bit small. The pool area was not the greatest. The pool was not very clean nor was the hot tub. The towels for the pool area were the size of hand towels. Our stay was strictly a get away for my kids to swim I do not think I would use this hotel again for that reason but if it was to stay over night […] without swimming in mind it would be fine. Read moreGenuine Hotels.com guest review
"near casino and border"
Great location,rooms very clean,great rate,wish they had a continental breakfast.will be our hotel of choice when we go again.Genuine Hotels.com guest review
Great service. Very inexpensive. Clean room. Walking distance to falls and casino.Genuine Hotels.com guest review
"cant complain for the price"
We went to this hotel during off-season winter in January so hotel was very cheap. For the price I can't complain. Very close to the rainbow bridge and all the attractions. If you're looking for just average place to spend the night this will do the job. Breakfast at the Restaurant downstairs was bit disappointing, pretty pricey and food wasn't horrible […] but it was just okay. Read moreGenuine Hotels.com guest review
Noisy air-conditioner/heater. Faulty Alarm Clock.Genuine Hotels.com guest review
Terrible! I booked at this hotel specifically because of the smoking availability... We get to the hotel and they had recently converted to all non-smoking. The sink in the bathroom leaked and the shower water pressure was a joke. The only good thing about it was the close location to the falls.Genuine Hotels.com guest review
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