All hotels in Hyannis, Massachusetts, United States of America
1 room, 2 adults
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1127 Iyannough RdHyannisMA02601United States of America, ‏‎855-239-9227
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Hotels.com reviewsTripAdvisor reviews
3.9 / 5Good

Score breakdown (from 166 reviews)

  • Location
    Great location
  • Pool
    Great pool
  • Wellness Area
    Great wellness & sports facilities
  • Comfort
    Uncomfortable
  • WiFi
    Bad internet service
  • Vibe
    Poor vibe
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1.0 / 5Poor
"Do not stay here"
our valentine's day weekend getaway was severely impacted by this horrible hotel. walking in the lamp didn't work, not a big deal, then walk in the bathroom and touch the towel rack and it falls on your feet, again not a big deal. but then you feel a breeze of artic cold air so you investigate to find a broken window, the heater is struggling to keep the room comfortable while outside it's 1 degree with a windchill of -17degrees. then you go to the upstairs loft and that thermostat is broken so the upstairs is freezing. then the shower won't turn on, the maintenence man who fixes it is rude then you run out of hot water. horrible hotel, will never stay there or at any of its affiliated hotels ever again. and when we were checking out two other guests had the same complaints.
Genuine Hotels.com guest review
Response by Holiday Inn Hyannis
Dear Anonymous, First, we truly appreciate your honesty and feedback. Thank you for your review and are very sorry to hear that we did not meet your expectations during your stay with us. Upon sharing your review with our management team, I understand that our Front Office Supervisor and Director of Guest Services have reached out to you prior to your departure of the hotel, regarding the issues your encountered.
2 night romance trip Feb 13, 2016
A Traveler
US
4.0 / 5Excellent
"Very nice"
We had a nice stay. The room could use a keurig coffee maker. But other than that it was very nice. The staff was very nice.
Genuine Hotels.com guest review
Response by Holiday Inn Hyannis
Dear Anonymous, Thank you for the 4 star review! We appreciate all feedback from our guests. Stay tuned as in 2016 - the property will be changing over to Keurig Coffee makers - looking forward to seeing you in the future.
1 night family trip Jan 30, 2016
A Traveler
US
3.0 / 5Good
"Get what you pay for"
Checked in and out room was not ready had to listen to the front desk and housekeeping fight over who was wrong. Bed was not comfortable and Ac/ heater was very loud. Pictures make hotel look much nicer than it really is
Genuine Hotels.com guest review
Response by Holiday Inn Hyannis
Thank you for review, we look forward to everyone's review about their stay with us. We do apologize for the issues that your encountered during your stay with us. Since your stay, we have meet with our Department Managers to ensure that in the future, our guests do not overhear conversations that should take place out of guest listening range. Members of our Maintenance Team, have repaired the HVAC unit in that room. We would love to have you stay with us again in the future to give us a second chance. All the Best, Holiday Inn Hyannis
1 night romance trip Nov 7, 2015
A Traveler
US
4.0 / 5Excellent
"Very nice place but weird place for a pool"
A few comments....the pool was visible to the public. They had a homecoming dance going on and everyone has to pass by the pool to get to the party room. The pool is wide open to everyone entering the hotel, visible to everyone who checks in. I know you cannot change the location of the pool but just giving a heads up to others. We felt awkward. Also we were hard press to find bottled water in the machine on our floor. There wasn't even a place for it in the machine. We did not go to other floors looking. Sound proofing between rooms isn't the best. Good Things....Wonderful touchs - extra towels, extra pillows, and extra drinking glass'. These little things add up to a more comfortable stay. The bathroom is updated and very clean. The tubs were very deep but did have a handicap rail to get in and out. The mattress was firm and comfortable. The rooms overall were nice, clean, and comfortable. We did not try the breakfast but did visit the bar and it was very intimate. We felt relaxed and enjoyed some desserts and drinks. We would definitely stay here again.
Genuine Hotels.com guest review
Response by Holiday Inn Hyannis
Dear Cherrie, Thank you for your '4' star review! We appreciate your feedback in regards to the pool area and soundproofing between the guest rooms. Your comments have been forwarded to our management company. Your 'good things' comments are wonderful to hear and that overall you were able to relax during your stay and we look forward to seeing you in the future!
1 night trip with friends Oct 24, 2015
Cherrie
US
3.0 / 5Good
"Nice hotel, good location"
Stayed here for 2 nights a few weekends ago. Close to many things.
Genuine Expedia guest review
Other trip Sep 20, 2015
A Traveler
US
4.0 / 5Excellent
We really enjoyed our stay at this hotel. The staff was helpful. the location of this hotel is such that you are no more than a hours drive from anywhere in cape cod. It is also very near to different restaurants and shopping areas. Overall, I will go back to this place for my future trips to cape cod.
Genuine Hotels.com guest review
Response by Holiday Inn Hyannis
Dear Anonymous, Thank you for your '4' star review! We are happy hear you had a GREAT experience with us during your stay. There are so many excellent restaurants and shops in the area. We look forward to seeing you in the future!
2 night family trip Sep 5, 2015
A Traveler
US
2.0 / 5Fair
Poor customer service , 3 reps at the counter helped 1 customer while 2 customers were waiting for 20 minutes. Rooms were very dated and the walls are very thin can hear everything
Genuine Hotels.com guest review
Response by Holiday Inn Hyannis
Dear Yun, I am truly sorry you did not have positive experience with our Front Desk team. We have shared your comments with them. We truly hope you will give us a second chance in the future!
3 night family trip Sep 4, 2015
Yun
US
4.0 / 5Excellent
"Comfortable"
Nice.
Genuine Hotels.com guest review
Response by Holiday Inn Hyannis
Thank you for the '4' star review!
1 night family trip Sep 4, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel."
Checked in late, but got accomodated right away. Theres an inhouse restaurant/bar, but keep your receipts, cause youll never know what will happen when checking out
Genuine Expedia guest review
Other trip Sep 7, 2015
cirinzo
US
4.0 / 5Excellent
"Great Place in Hyannis"
This hotel was super clean and just 5 minutes away from Main St, about 10 minutes away from the ocean. Centrally located in a shopping district, most everything in Hyannis is easily accessible. The room was well kept and had no issues, worth the bit of extra money as it was a worry free stay.
Genuine Hotels.com guest review
Response by Holiday Inn Hyannis
Dear Anonymous, Thank you for your '4' star review. We are so glad to hear that you enjoyed your stay with us! Stay tuned as the property is going to have some exciting changes in 2016.
3 night family trip Aug 26, 2015
A Traveler
US
3.0 / 5Good
Room was clean and decent size. The issue we had was room was not freshened for an entire day. Had to ask for towels and for our room to be serviced at 4:30pm.
Genuine Hotels.com guest review
2 night romance trip Jul 23, 2015
A Traveler
US
5.0 / 5Outstanding
Great place, great location, and great service.
Genuine Hotels.com guest review
1 night trip with friends Jul 18, 2015
German
US
3.0 / 5Good
"Bed too soft. Wanted king size. Room too small."
Did not like the musky smell Coming out of ac and the hotel . Breakfast was not much Of a selection. have stayed At Better Holiday In Hotels N express For Less money.
Genuine Expedia guest review
Other trip Jul 15, 2015
A Traveler
US
5.0 / 5Outstanding
"Clean, spacious and convenient."
Booked 2 rooms for 4th of July weekend. Front desk rep (Tracy if I recall correctly) was very helpful in getting our rooms as close to each other as possible (even though they were already fully booked). Nice patio area to relax with a drink. Pool was very big and clean. Rooms are spacious and clean. Bathrooms are very nice. 5 minute ride from downtown Hyannis and 10 minutes from the beach. DD, IHOP and other restaurants within 2 minutes of property. Overall excellent experience, would definitely book again.
Genuine Hotels.com guest review
2 night trip with friends Jul 3, 2015
Tatyana
US
5.0 / 5Outstanding
room is clean, quiet, nothing to complain. breakfast is ok, not a lot of options but it does the work, couldn't say anything bad about it. overall it is a very nice place to stay.
Genuine Hotels.com guest review
2 night trip with friends Jul 3, 2015
Lianyu
US
2.0 / 5Fair
"Did not live up to the Holiday Inn name"
Room was not thoroughly cleaned, either before our arrival or during our stay. Mattresses on beds smelled funny. Stained sheets. Room incredibly tiny, two people could not walk past each other.
Genuine Expedia guest review
Other trip Jul 1, 2015
Dan
US
3.0 / 5Good
"pleased"
good, comfortable
Genuine Hotels.com guest review
1 night family trip Jan 10, 2015
Elainie
US
5.0 / 5Outstanding
My wife and I had a great time at the hotel. I would recommend staying there for anyone.
Genuine Expedia guest review
Other trip Jun 19, 2015
A Traveler
US
4.0 / 5Excellent
"short overnight stay"
stayed only 1 night on business. was greeted promptly and warmly. room was clean upon first inspection, but the person i was with found something that "appeared" to be unsanitary when she went into bathroom. luckily, staff was right outside cleaning another room and immediately came in and cleaned it with apologies. went to bar for drink and light snack. bartender christian was very nice, even let me use his glasses to read drink menu because i left mine in the room. enjoyed it so much, we went back for dinner . pool is small but very clean. hot tub was nice, not too hot. beds comfortable and ac was good. had breakfast buffet included was small but good. would definitely stay again.
Genuine Expedia guest review
Other trip Jun 4, 2015
A Traveler
US
4.0 / 5Excellent
"Perfectly fine"
For wedding in Hyannis, should have stayed north to of Hyannis instead as closer to home....however friendly so and house of pancakes ver close for breakfast.
Genuine Hotels.com guest review
1 night trip with friends May 2, 2015
Vanessa
US
3.0 / 5Good
"weekend getaway to Provincetown and Nantucket"
A clean hotel that was in a good location, but overpriced. I was expecting more for the money. The area was not that great either. I used this as a resting place between two different locations so it didnt make that much of a difference, but could have been nicer for the price.
Genuine Hotels.com guest review
2 night romance trip May 1, 2015
benjamin
US
5.0 / 5Outstanding
"The best staff!"
You'll never find staff this good anywhere in Hyannis. They were awesome.
Genuine Expedia guest review
Other trip Apr 24, 2015
JOJO
US
5.0 / 5Outstanding
"Best room I have every stayed in."
This was on of the best places I stayed. We had the 2 floor loft and it was amazing. Clean, and very comfortable. Neighborhood was odd, encountered a women talking to herself going through the trash when leaving. Not the hotels fault but something to keep in mind.
Genuine Hotels.com guest review
1 night romance trip Apr 18, 2015
A Traveler
US
1.0 / 5Poor
"rude clerks: check-n and morning"
The check-in person was not friendly, and put us in a room with a very noisy heater. That problem had to have been known to him. In the morning, I went down early--having had little sleep, and told the desk person about the noise. He asked me the room number, and said nothing else. When I went over to the restaurant he yelled over that it would be open in a few minutes. Other people were waiting as it was after the stated opening time. No apologies were forthcoming. I waited 15 minutes with other people and left. rude and arrogant staff. Recently, we stayed in Holiday Inn in Petersburg VA, and had a totally different experience. Both clerks were superb.
Genuine Expedia guest review
Other trip Mar 25, 2015
ted
US
1.0 / 5Poor
"Misguided"
Booked the room for 2 adults and 3 children, when we arrived to stay two nights the room could only accommodate 4 people, for a weekend hockey tournament. They did not have pullouts and weren't allowed to per Town ordinance. Disappointing that they wanted $50 extra per night to sleep five even though the booking allow 5 in the room. At the cost to sleep five I would have stayed somewhere nicer like the resort next to it...
Genuine Expedia guest review
Other trip Mar 9, 2015
Jim
US
4.0 / 5Excellent
"Relaxing and pleasant"
I arrived and the got a friendly welcome at the desk.the staff was friendly and helpful with my needs. The pool was clean and the hot tub was relaxing. I would reccomend this hotel to my friends and family.s
Genuine Expedia guest review
Other trip Mar 9, 2015
A Traveler
US
5.0 / 5Outstanding
"The staff was pleasantly helpful"
We enjoyed the pool. And happy that's life guard was present.
Genuine Expedia guest review
Other trip Mar 9, 2015
A Traveler
US
4.0 / 5Excellent
"I missed the ferry hotel night."
Got in around 945pm. Front desk clerk could barely pry his eyes away from his video on his cell phone. Room was great, bartender super friendly and helpful. Was starving because hadn't eaten since breakfast, no room service and restaurants were closed. She wrestled up some snacks and I was grateful. Checked out first thing, nice girls at the desk. Overall, not a bad stay.
Genuine Hotels.com guest review
1 night trip Feb 19, 2015
Chapalet
US
3.0 / 5Good
"Room was small. Noise heater. Overall good quiet."
Rooms were good stayed three nights during blizzard. Supplied three good meals. Pool worked. Lost tv signal for two days.
Genuine Expedia guest review
Other trip Jan 30, 2015
shirlee
US
4.0 / 5Excellent
"Desk"
Everything was great but the room had no desk. Had to usey laptop on my lap. Otherwise very good.
Genuine Expedia guest review
Other trip Jan 25, 2015
john
US
4.0 / 5Excellent
"Great hotel and a nice indoor pool"
If they had a seve yourself breakfast I would be happier. Right now they have a waitress
Genuine Hotels.com guest review
Response by Holiday Inn Hyannis
Thank you for sharing your feedback with us. We're glad that you enjoyed the pool and hotel. During the busier months of the year, we offer a serve yourself breakfast buffet, but alas it is "a la carte" this time of year. Thank you for writing.
1 night business trip Jan 19, 2015
A Traveler
US
5.0 / 5Outstanding
Great time. Great room, location, jacuzzi. Would highly recommend.
Genuine Expedia guest review
Other trip Jan 20, 2015
Fish
US
3.0 / 5Good
"a little disappointed"
Bar tender must have been new- didn't know how to make a martini on a Sat eve. I thought I had booked a single bed room - meaning a king or queen, instead we got two doubles for a couple?? I was too tired to go down and switch.
Genuine Hotels.com guest review
Response by Holiday Inn Hyannis
We're sorry to hear that we fell short of your expectations - especially when it seems that we could/should have done better. We hope that you will consider trying us again and do wish to thank you for giving us specifics on the areas where we will look to improve.
1 night family trip Jan 9, 2015
A Traveler
US
3.0 / 5Good
"Nice hotel, clean and comfortable room!"
It's a nice hotel for the price. Our room was comfortable and clean. The bed and sheets were of good quality and the bathroom was marble/granite. The indoor pool looked nice but we didn't have the chance to use it. Overall, a nice hotel if you're in the Hyannis area.
Genuine Hotels.com guest review
Response by Holiday Inn Hyannis
Thank you for writing and for sharing your feedback on your stay. We're happy to hear that you found us to be a good value and overall, "a nice hotel". We hope to see you again if your are back in the Hyannis area.
1 night romance trip Jan 3, 2015
James
US
5.0 / 5Outstanding
"Will be back again!"
Our hotel stay was amazing! The king bed suite was everything we had hoped for and more! We will definately stay at this hotel again.
Genuine Hotels.com guest review
Response by Holiday Inn Hyannis
Yeah!! We're delighted to read your review and thank you so much for taking the time to write. We look forward to seeing you again.
1 night romance trip Dec 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Christmas Weekend 2014"
Overall experience was terrific, but the only thing to complain about was when we pulled out the sofa bed in our King Suite, their were crumbs and stains on the mattress.
Genuine Expedia guest review
Other trip Dec 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent"
The stay was beautiful we really enjoy the room was excellent in the morning breakfast was a plus looking forward going back in the next 2weeks
Genuine Hotels.com guest review
Response by Holiday Inn Hyannis
Thank you so much for writing and for your "excellent" rating. We really appreciate it and thank you for your patronage.
1 night romance trip Dec 6, 2014
Jose
US
5.0 / 5Outstanding
"Hotel"
Great stay
Genuine Hotels.com guest review
Response by Holiday Inn Hyannis
Great! Thanks so much.
2 night business trip Nov 24, 2014
Mihret
US
4.0 / 5Excellent
"Comfortable place to stay"
The room was large and clean. There is a nice indoor swimming pool with a hot tub. They had a very good breakfast menu. There was a rather limited dinner menu. However, there is shopping and restaurants close by. Activities for the children close by in downtown Hyannis-charter fishing, duck tours,trolley rides, miniature golf.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
2.0 / 5Fair
"Don't waste you money"
The hotel is getting really worn out. Hotel staff was by and large uninformed. Expensive for what you get.
Genuine Hotels.com guest review
2 night trip Oct 31, 2014
John
US
5.0 / 5Outstanding
"Great value"
It was a great hotel for a quick getaway. Well worth the money.
Genuine Hotels.com guest review
1 night romance trip Nov 8, 2014
James
US
4.0 / 5Excellent
"Convenient location adequate rooms but small."
Enjoyable stay convenient location close to malls and shopping.
Genuine Expedia guest review
Other trip Nov 3, 2014
A Traveler
US
4.0 / 5Excellent
"Night on the Cape"
We enjoyed the hotel. The front desk staff seemed indifferent to us as customers but check in and out was smooth. The room was clean and comfortable. Breakfast from the menu left a lot to be desired. There was a pound of greasy "potatoes on the plate, the food was cold but the staff were friendly and responsive.
Genuine Hotels.com guest review
1 night romance trip Oct 27, 2014
Jerry
US
4.0 / 5Excellent
"RESERVATION REQUEST NOT HONORED"
WE BOOKED 2 ROOMS 2-3 MONTHS IN ADVANCE TO HAVE 1 OF THE ROOMS HANDICAP ACCESSIBLE WITH 3 ELDERLY FAMILY MEMBERS WITH WALKERS & WHEELCHAIR. ON ARRIVAL THEY CLAIMED THEY HAD NO HANDICAP ROOMS AVAILABLE.THEY WERE PUT IN A REGULAR ROOM & COULD NOT GET INTO THE BATHROOM WITH THE WALKERS & WERE UNABLE TO USE THE BATHTUB.THE NEXT DAY WITH A GREAT DEAL OF COMPLAINING,THEY SWITCHED THERE ROOM TO HANDICAP,BUT STILL WITH A BATHTUB.THEY DID COMPENSATE 2 BREAKFASTS.THEY CLAIM THEY ONLY LOOK AT THE RESERVATION REQUESTS THE NIGHT BEFORE,WHICH SEEMS ABSURB & NOT A WAY TO RUN A BUSINESS
Genuine Hotels.com guest review
3 night family trip Oct 10, 2014
Arthur
US
2.0 / 5Fair
"Like sleeping in a hallway"
For the money I paid in October I would have expected more from the room. The hotel staff was excellent but the room was tiny, the mattress was hard as a rock and the pillows were lumpy. I could have lived with the size of the room if it was at least comfortable, I'll be looking elsewhere for my next trip.
Genuine Hotels.com guest review
2 night trip Oct 3, 2014
Ken Jr.
US
3.0 / 5Good
Hotel was noisy, I had to call front desk to stop the crazy noise that was coming from upstairs. Front desk person was like a CORRECTIONAL OFFICER with no facial expression not to mention the smile.
Genuine Hotels.com guest review
2 night family trip Sep 4, 2014
Mehmet
US
3.0 / 5Good
"Comfortable, Clean Room"
Judging from the pictures on Hotels.com, it appeared that the rooms had a small deck. I was disappointed to see that there was no deck. Given that the hotel has an indoor pool, jacuzzi and other amenities, I understand that that can demand a higher price. The condition of the room, however, did not match the price of the room. It was smaller than expected, with a window overlooking the parking lot. I, mistakenly, had in mind that the higher price would offer at least a pool view and included breakfast. Otherwise, the staff were friendly and helpful, the beds comfortable. Overall, and expensive but pleasant experience.
Genuine Hotels.com guest review
1 night trip Sep 6, 2014
Lolly182
US
4.0 / 5Excellent
"Third Stay Here. Still Satisfied."
I have stayed here on two other trips to the Cape, and based on my most recent stay, there will likely be a fourth. I had a loft suite with a balcony. Wonderful. Room is clean, staff are friendly, breakfast is good. In three years I have never eaten lunch or dinner. Sorry. Fitness center is adequate. WiFi is good. Ample parking. Prices are competitive but here you know what you're getting. I don't like mystery. Location is okay. Close to mall, shopping and Main Street Hyannis. When I checked in Kim was having a tough day but she was real doll. Thanks, Kim. See you next year. Room 427 please. : )
Genuine Hotels.com guest review
5 night trip Aug 28, 2014
Bryan
US
3.0 / 5Good
"Bed and air conditioner."
Beds were very uncomfortable and air conditioning sounded like the shower was running all night. Very disappointed.
Genuine Expedia guest review
Other trip Sep 1, 2014
nellie
US
5.0 / 5Outstanding
"Most comfortable bed ever in a hotel!"
This hotel room couldn't have been any better. The bed was super comfortable…so much so I wish I was still there! The pillows were superb. Some soft; some firm. I loved our stay! I was so pleased with the room and the front desk staff that I will compare every hotel in the future to this Holiday Inn. The front desk was very nice and helpful; showing me where to go to the closest beach and how to get there and they asked if I wanted first or second floor, I chose first floor so I didn't have to carry our luggage upstairs and I am so happy I did. Our room was close to the entrance door and close to the Ice Machine but we never heard any noise from outside our room. I ALWAYS leave a tip for Housekeeping and a note of thanks and I have never received a note back…until now! Maria left ME a thank you note!! I was so impressed that she even thought to write back to me thanking me for the thank you note…so the next morning; I left double!! I hope she was the housekeeper again. That was super nice of her and I am so glad I stayed here.
Genuine Hotels.com guest review
1 night trip Aug 9, 2014
CindyF
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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