All hotels in San Antonio, Texas, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here10110 U S Hwy 281 N, San Antonio, TX, 78216, United States of America, ‏‎855-239-9484
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4.2 / 5Excellent

Score breakdown (from 312 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.4
  • Comfort
    4.3
  • Condition
    4.2
  • Neighborhood
    4.2
4.0 / 5Excellent
"Nice Pool"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
I booked this room so that my kids could use the indoor pool. The pool was warm and the towels well stocked. The room was clean, but warm and humid. There was no fan in the bathroom to draw out the moisture. The WiFi is also not free, it's $10 nightly.
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
Thank you for your review. Stay tuned for an exciting announcement with regards to WiFi!
1 night family trip Dec 20, 2014
Keya
US
4.0 / 5Excellent
"Good customer service"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
It's unfortunate best experience for me to stay in Embassy suites San Antonio,I Was so pride of the service from shuttle thru costumer service,very friendly.
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
Thank you for taking the time to write a review on Hotels.com after your recent stay with us. We look to feedback to assist us on improving our service and quality as well as keeps us focused on what's important to our guests. I will share with the operations team and especially thank our dedicated drivers on a job well done!
1 night trip with friends Dec 20, 2014
nsinga freddy
US
5.0 / 5Outstanding
"Nice Amenities and Friendly Staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
From the Front Desk, to Housekeeping, to Restaurant staff, everyone was friendly and very helpful. Additionally, you cant beat the full breakfast and manager's reception. Overall, an awesome stay.
Genuine Expedia guest review
Other trip Dec 8, 2014
Debra
US
3.0 / 5Good
"Mediocre at Best"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
rented a meeting room and the service was poor. No communications, room AC was broke and snacks tasted horrible. While the rate was good, I would not come back unless there was no options.
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
We appreciate you taking the time to give us feedback as we are constantly trying to improve our guest's experience. We actively listen to all our guests that choose to share the details of their stay. I have also shared your feedback with the hotel staff and Food & Beverage teams so we can continue to take steps to improve our hotel and level of service.
1 night business trip Dec 4, 2014
A Traveler
US
5.0 / 5Outstanding
"great property and at a good price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
a very pleasant stay. we have stayed at this embassy suites hotel at least three times within the past two months and it's one of our favorites. the staff is very courteous and professional.
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
Thank you for taking the time to write a review on Hotels.com after your recent stay with us. We look to feedback to assist us on improving our service and quality as well as keeps us focused on what's important to our guests. I will share with the operations team and especially thank our dedicated Front Desk staff on a job well done!
1 night business trip Oct 9, 2014
Daniel
US
3.0 / 5Good
"Overnight in San Antonio"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Great location from airport. The evening reception was nice. The room was a worn out. The carpet was stained and worn and there were stains on the sofa.
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
We appreciate you taking the time to give us feedback as we are constantly trying to improve our guest's experience. I shared your feedback with the hotel team and we are actively taking steps to constantly improve our hotel and level of service. It is always important for us to hear from our customers in order to better serve all our guests and to further provide a level of service that exceeds those expectations.
1 night family trip Dec 1, 2014
Jill
US
5.0 / 5Outstanding
"Great hotel close to airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Helpful staff Best beds!!!
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
Thank you for your time and review. We always appreciate seeing positive reviews along with the ones that provide us with opportunities to improve. Come back and see us again soon!
1 night family trip Nov 29, 2014
Ellyn
US
5.0 / 5Outstanding
"great place, just stayed there"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Rooms are good sized, breakfast is awesome. just get there early
Genuine Expedia guest review
Other trip Dec 1, 2014
A Traveler
US
4.0 / 5Excellent
"Geat Stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Everything was great. Good service, and the morning breakfast was great. Definitely a high five!
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
Thank you for your review and for your support and patronage! Come back and see us again soon and we will set everything up for another terrific stay.
1 night business trip Nov 22, 2014
A Traveler
US
5.0 / 5Outstanding
"In love"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We loved this hotel. They did everything to make this stay perfect. It was my 3rd anniversary so needless to say it was perfect.
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
Thank you for providing us with your valuable feedback. Also, we appreciate you choosing us for your anniversary!
1 night romance trip Nov 21, 2014
Regina
US
4.0 / 5Excellent
"Not to impressed .."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
It was my 32 yrs anniversary I told them when I made the reservation nothing spectacular ..bed was not that comfy rather hard .breakfast and managers reception was nice ..I have stayed at embassy suite in Austin and was super that's y I wanted to stay here but Austin stay last year was way better then this stay
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
We value our guest's feedback and wanted to thank you for your candor with regards to your stay. I am reviewing your comments with our team to continue our efforts to make improvements and provide the best service possible. We also wanted to say congratulations on your anniversary we are sorry for not making it spectacular.
2 night romance trip Nov 7, 2014
nadine
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
It was fine!! Room not very clean. Baby puffs visibly under the couch...mirror streaked.
Genuine Expedia guest review
Other trip Nov 3, 2014
MJ
US
2.0 / 5Fair
"Overall, not worth the money"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    1.0
The hotel was very clean, and the main lobby was very pretty. However, the lack of free WiFi, terrible room decor, and the fact that the AC did not work makes me wish that I stayed somewhere else.
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
Thank you for taking the time to write a review on Hotels.com after your recent stay with us. We appreciate your feedback as it assists us on improving our service and quality. I will share your comments with our entire team as we are always looking for ways to continuously improve to better serve our guests.
1 night romance trip Oct 25, 2014
A Traveler
US
4.0 / 5Excellent
"35th anniversary"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We celebrated our 35th wedding anniversary and we had an awesome time. Great hotel!
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
Thank you for providing us with your valuable feedback! Also, we would like to extend a very big congratulations on your anniversary! We appreciate your business and thank you for choosing us for your travel to San Antonio.
4 night romance trip Oct 24, 2014
A Traveler
US
4.0 / 5Excellent
"Breakfast at Embassy Airport"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Overall it was a very pleasant stay. The only complaint was the breakfast lines, they were extremely long. ONe morning we did the ready made eggs, sausage, bacon, etc, line - that took several minutes to get through and then there were no tables to sit at. Those that were vacant had dirty dishes on them. The next morning I did the eggs to order line, it took at least 30 minutes to get through it, this time I went up to the room to eat. The Hotel has the capability for two cooks (but only had one on duty). Not enough cleaning staff on had.
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
Thank you for your review on Hotels.com as well as your information about the hotel's Food and Beverage as it is will help us continue to make improvements. It is our livelihood to provide a clean, well-maintained and service focused hotel for our loyal customers.
1 night trip Oct 25, 2014
Pete Garza
US
3.0 / 5Good
"Elevators with disco lights!"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
Staff were not exceptionally welcoming - except the bartender. Toilet was leaking. Room smelled stale. Bed was not comfortable, but there was a lot of space. At one point only one elevator worked and it was extremely slow. When the 3 elevators did begin working, the lights inside them blinked incessantly for at least 12 hours. We waited for a shuttle to the airport for 25 minutes as they only shuttle every 30 minutes. (Odd for an airport hotel). At check-out there was a pile of something brown on the floor on front of the desk. No attempt was made to clean it during the time we were there. The evening reception was nice, but breakfast is only offered after 7:30 on weekends so we could not enjoy that. We did grab a muffin on the way out - it was tasteless. I was disappointed overall.
Genuine Expedia guest review
Other trip Oct 20, 2014
Tresa
US
5.0 / 5Outstanding
"Staycation!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great for last minute staycay. Friendly staff, easy checkin, and the room was very clean.
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
Thank you for taking the time to let us know how we are doing! I will share your comments with our entire team and of course thank them heartedly for their continued commitment to our guest satisfaction!
1 night romance trip Oct 11, 2014
A Traveler
US
4.0 / 5Excellent
"Older embassy"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
This is definitely one of the older Embassy Suites we have stayed out. Close to airport, breakfast included, social hour. Usual good Embassy experience. Just outdated & old. They were having problems w/room keys and had one last working as he line grew longer to check in, as people were also coming back to report their keys didn't work.
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
Thank you for staying with us at our hotel. I appreciate your time and feedback. We look for reviews to provide insight into our hotel, services we provide and what guests are looking for when they choose a hotel for their lodging needs. I have shared your comments with the entire hotel staff and thanked them for doing what it takes to satisfy our guests!
1 night business trip Oct 7, 2014
Jill
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Free breakfast for a family of four! Affordable rate through Expedia 2 days before our planned vacation. Excellent service.
Genuine Expedia guest review
Other trip Oct 12, 2014
A Traveler
US
5.0 / 5Outstanding
"Weekend stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very comfortable and quite in the befroon. The breakfast was excellent with the eggs cooked to order. Everything was clean and the parking lot was quite safe.
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
Thank you for your time and review. We always appreciate seeing positive reviews along with the ones that provide us with opportunities to improve. Come back and see us again soon!
2 night romance trip Oct 3, 2014
Victor
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Our stay was good. My kids enjoyed it. This is our second time staying at this hotel.
Genuine Expedia guest review
Other trip Oct 6, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very nice. Had a difficult time with our room keys. Lock eventually had to be replaced. The service was exceptional and the breakfast is one of the reasons why we stay at Embassy Suites. Loved it!
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
Thank you for your review and for your support and patronage! Come back and see us again soon and we will set everything up for another terrific stay.
1 night romance trip Sep 27, 2014
A Traveler
US
2.0 / 5Fair
"Ok Hotel Close To Airport"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The room I stayed in had a mold/musty odor. I had to leave the door open to minimize. Glad I was only there for 6.5hrs!!
Genuine Expedia guest review
Other trip Sep 24, 2014
Jason
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
It was very clean. The employees were very hospitable and warm welcoming. I enjoyed my stay very much! I plan all of my stays to be with you guys from here on out.:)
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
Thank you for your time and review. We always appreciate seeing positive reviews along with the ones that provide us with opportunities to improve. Come back and see us again soon!
1 night family trip Sep 20, 2014
Andrea Rivera
US
4.0 / 5Excellent
"Very Good Experience"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Yet another San Antonio Hilton Property with great service, great rates and location. I stay the prior week at the Doubletree near Northstar Mall. After a few bumps on the room's readiness, they fixed it with an impressive suite for the same rate. Well the overall quality of the Embassy's regular king size room was superior and only $10 more a night. I am booking again.
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
Thank you for providing us with your valuable feedback! Also, we appreciate your business and thank you for choosing us for your travel to San Antonio.
2 night trip Sep 10, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Staff very helpful and friendly. Close to airport.. appreciated the shuttle to airport.Great breakfast!! My compliments to the chef...
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
Thank you for providing us with your valuable feedback! Also, we appreciate your business and thank you for choosing us for your travel to San Antonio.
1 night trip Aug 24, 2014
Suzie S
US
1.0 / 5Poor
"Only advantage, close to airport."
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Counter was ok, helpful. Room was one of the worst I'd ever stayed. Smells terrible, untidy, bed looks like used from the guest before. WiFi must be paid (more as 10$ per day), but transfer to airport was for free.
Genuine Expedia guest review
Response by Embassy Suites San Antonio - International Airport
Thank you for taking the time to write a review on Expedia.com after your recent stay with us. We look to feedback to assist us on improving our service and quality as well as keeps us focused on what's important to our guests.
Other trip Aug 26, 2014
A Traveler
US
5.0 / 5Outstanding
"Must see The Riverwalk and the Waterparks."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
San Antonio is a very interesting city with lots of history and sites. It is a family friendly city with an array of entertainment for children, teens and adults.
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
We are always happy when a guest as a terrific stay with us! Our 2-Room Suites provide the extra space for single travelers all the way up to multiple person family stays. This is one of our big differentiators over our competition...but a little less known, our hotel is really not that far from downtown and we are close to all the major attractions, but certainly do not have the extra costs to bear. Complimentary Parking and generally lower rates than downtown are a perfect combination for a great and affordable stay in San Antonio.
2 night trip Aug 15, 2014
A Traveler
US
5.0 / 5Outstanding
"Centrally located"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed over the weekend and hotel must have been pretty close to capacity. Enjoyed the stay would would recommend it to others.
Genuine Expedia guest review
Response by Embassy Suites San Antonio - International Airport
Thank you and come back and see us again soon!
Other trip Aug 18, 2014
Ernie
US
5.0 / 5Outstanding
"Nice Hotel for value."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Only concern was kids were running around the hotel all night long. Parents should be more concerned about their kids running around like crazy acting like they don't have any manners. Very discouraging for a very nice hotel.
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
We appreciate you taking the time to provide us valuable feedback on your recent stay! During times of increased group activity with younger travelers, we increase our staff presence, awareness and response to help mitigate "unruly excitement" that these types of groups can press on other guests of the hotel. That being said , we are pleased to have delivered on the overall hotel's service during your stay.
1 night family trip Aug 15, 2014
Jorge
US
4.0 / 5Excellent
"Nice hotel and staff."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel was near the airport which my kids loved watching the airplanes but we were not disturbed by the noise of airplanes at all. It was also clothes to movies, places to eat and places to shop. Location was great for my family. Staff was friendly, we enjoyed happy hour and breakfast. We ordered room service from the restaurant one night and the steaks, chicken strips and chocolate cheesecake were all great!
Genuine Expedia guest review
Response by Embassy Suites San Antonio - International Airport
Thank you so much for your review! I will share your comments with our entire team and of course thank them heartedly for their continued commitment to our guest satisfaction!
Other trip Aug 11, 2014
A Traveler
US
4.0 / 5Excellent
"family vacation"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    4.0
Hotel was excellent. Made to order breakfast was really good. Only complaint I had, was air conditioning fan in room was very noisy. It appears fan needs to be fixed. Access road was a little confusing. Overall I give hotel a 4 1/2 rating. Will definitely stay there on our next trip to San Antonio.
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
Thank you Pete for your review and for your support and patronage! Come back and see us again soon and we will set everything up for another terrific stay.
3 night family trip Aug 4, 2014
pete
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
We had a nice rest at the hotel. We left the car for 5 days because we had a trip to NYork and they were very kind in the service. Thank you so much!
Genuine Expedia guest review
Response by Embassy Suites San Antonio - International Airport
Thank you for your review and we are glad you rested well at our hotel! Come back and see us again soon!
Other trip Aug 6, 2014
Luz Elena
US
4.0 / 5Excellent
"Not what we expected"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
We booked what we thought was two king sized beds with two bathrooms . When we arrived we had two rooms connected by an entry way . One king bed in a very large room . The other bed room was a full bed. We were two couples traveling together. Called front desk to change to get two king beds. Nothing they could do because we booked with Hotel. Com. Offered a roll away but room too small for it. We were stuck! Not happy with the description given on website fir this room. Breakfast was good and evening cocktails nice.
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
We appreciate you taking the time to give us feedback as we are constantly trying to improve our guest's experience. We are evaluating our current online guestroom descriptions and pictures to make certain our information is up-to-date and proffers verbiage that matches what our guests should expect upon arrival at our hotel. We apologize for not exceeding your expectations and will work on any changes that are needed. That way quality and selection are both met to ensure our guests get the most out of their stays.
2 night trip Jul 30, 2014
Lu
US
3.0 / 5Good
"Family hotel"
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Good family hotel. Not very clean and it's very old. Needs an urgent refurnish. Good location but need more attractions like outside pool and more arcade games. The breakfast good'
Genuine Expedia guest review
Other trip Aug 5, 2014
trevinos
US
5.0 / 5Outstanding
"really nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Breakfast is good with nice ambiance. Rooms are big so that that I was not hopping around luggages. Always dependable.
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
Thank you for your kind words and come back and see us again soon!
1 night business trip Jul 26, 2014
rossana
US
5.0 / 5Outstanding
"Hotel great, Parking lot not so great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was great and the staff made every effort to accommodate our requests, well beyond what was asked. The only issue we had was with our vehicle parked in north parking lot (back of the hotel) on the last night of our stay cause there wasn't enough handicap spots for us to park at the front of the hotel. Well, our vehicle was damaged (2 door locks punched out) during a successful/unsuccessful break in (nothing was found to be missing but we aren't sure). We were informed by some staff that this is an issue during the last and first week of the month, so one would feel that they would have increased security or additional security cameras to deter or catch the individuals. This was the only disappointment to a very stellar stay.
Genuine Expedia guest review
Response by Embassy Suites San Antonio - International Airport
Thank you for your review. I will thank or staff for a job well done and forward your comments about the parking to our regional and ownership.
Other trip Jul 29, 2014
Jeff
US
4.0 / 5Excellent
"Weekly Traveler"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Pros: Service was top notch with all staff members. Breakfast was very good. Gym was functional. Cons: Older property. $10.95/day internet fee.
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
Thank you for taking the time to review our hotel. I have made note of both the pro's and con's and will thank the staff for a job well done as well as review our current Wi-Fi offerings to see about creating an opportunity to improve our services even more.
3 night business trip Jul 14, 2014
Chris
US
5.0 / 5Outstanding
"Nice hotel excellent staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Excellent staff. Good value with free happy hour and breakfast. Even though hotel was busy we were offered shuttle rides. All the staff was very friendly
Genuine Expedia guest review
Response by Embassy Suites San Antonio - International Airport
Thank you so much for your review! I will share your comments with our entire team and of course thank them heartedly for their continued commitment to our guest satisfaction!
Other trip Jul 20, 2014
texas travel
US
2.0 / 5Fair
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
The hotel was out of date. The first room was very dirty and we were moved. The toilet seat was broken in the second one. The staff was friendly but did not seem surprised that the hotel was in such a condition.
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
I'm so sorry for your poor experience this week at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best in lodging and service so our lapses during your stay are being taken very seriously.
2 night family trip Jun 9, 2014
A Traveler
US
3.0 / 5Good
"Passable if you need to be by airport"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Place is getting dated and could use some clean up. Some deferred maintenance. Staff were very nice and helpful. Would use again in a pinch, particularly if an extra room is needed. Price was good.
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
Thank you for taking the time to write a review on Hotels.com after your recent stay with us. We look to feedback to assist us on improving our service and quality as well as keeps us focused on what's important to our guests.
1 night business trip Jul 7, 2014
Jeff R
US
5.0 / 5Outstanding
"The closest place to comfort other than home"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The room was great, clean, spacious. The food was good and the service was the best I have every seen for a place this size. Hope to return soon
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
We always feel elation when a guest as a terrific stay with us! Our 2-Room Suites provide the extra space for single travelers all the way up to multiple person family stays. This is one of our big differentiators over our competition...and the complimentary cook-to-order breakfast and evening manager's reception just makes it that much better! Thank you again for your feedback and come back and see us again soon!
4 night family trip Jun 29, 2014
Sherrie' Myers
US
5.0 / 5Outstanding
"Hard to find even with navigation."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Overall great visit. Close to almost everything.
Genuine Expedia guest review
Response by Embassy Suites San Antonio - International Airport
We are glad you enjoyed your stay with us and we are aware of the issue that occured this past weekend into the first part of the week with regards to the navigation. Apparently, Google Maps was sending folks to the wrong location but that issue has been resolved and should be corrected moving forward. Thank you for you review.
Other trip Jul 8, 2014
Alice
US
4.0 / 5Excellent
"older property, still great breakfast"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
The staff was very nice. This is an older building, but kept up ok. As always the Embassy Suites does a great breakfast.
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
Thank you for your review on Hotels.com. I will share your review with our team and thank you again for your business.
3 night business trip Jun 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Great locatuon"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We have stayed here the last 3 years and love that it is close to everything we want I see and Do. Staff is te best!
Genuine Expedia guest review
Response by Embassy Suites San Antonio - International Airport
Thank you for your review and for your support and patronage over the past three years! Come back and see us again soon.
Other trip Jul 5, 2014
Bambam
US
4.0 / 5Excellent
"Nice Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
I really enjoyed my stay.
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
We are very please you enjoyed your stay with us!!
3 night family trip Jun 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Good Stay At Embassy Suites"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Enjoyed 'Happy Hour' & breakfast, & convenience to airport.
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We appreciate your feedback as it assists us on improving our service and quality. I will share your comments with our entire team and of course thank them for their hard work!
1 night trip Jun 21, 2014
Sy Schiffman
US
5.0 / 5Outstanding
"Convenient and comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Just the right place to end our stay in Texas. Near the airport and car rental drop off with free, frequent shuttles, free cocktails and amazing breakfast.
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
Thank you for your review and for your business. Please come back and see us again soon!
1 night trip Jun 16, 2014
A Traveler
US
3.0 / 5Good
"Nice hotel close to the airport"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everyone was helpful and nice. Office was available so that we could print documents and send faxes.
Genuine Expedia guest review
Response by Embassy Suites San Antonio - International Airport
Thank you for providing us with your valuable feedback! Also, we appreciate your business and thank you for choosing us for your travel to San Antonio.
Other trip Jun 2, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location wonderful staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Enjoyed our stay needed some assistance with printing boarding passes and the front desk was happy to help. wonderful fresh abundant foods for breakfast, will stay there again
Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport
Thank you so much for your review! I will share your comments with our entire team and of course thank them heartedly for their continued commitment to our guest satisfaction!
1 night trip May 27, 2014
A Traveler
US
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