The staff was wonderful!Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport Thank you and we think all of our guests are GREAT too!!
"Home away from home"
Overall, we had a great stay. The entire staff we encountered was super nice and helpful! The room was large and clean. My only complaint is that the bed was not soft at all...made for a restless night. Also, finding parking was a challenge.Genuine Expedia guest review
Response by Embassy Suites San Antonio - International Airport We appreciate your feedback and time! I will share your comments with our staff and work with them in our effort to make every stay a home run.
"Right next door to Hertz"
Great for out of towners with an early flight or to drop off your rental car and have a convenient way to get to the airport (every half hour 24/7 for the shuttle).Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport Thank you for your review and recommendation!
"Close to SAT"
We stay at this hotel when we have an early flight from SAT. The hotel is very close to the airport. The rooms are comfortable and clean. It's close the some of the rental car locations and also has an airport shuttle. Staying here makes early morning flights easy to catch. We take advantage of the pool and fitness center when we have time. The roads […] around here are a little confusing but we've learned to get around. I am sure that we will stay here again if we have another early morning flight. Read moreGenuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport Thank you for your review and recommendation!
"Old but convenient"
Very dated room, smelled, loud guests. Gum on the ceiling. Has a free airport shuttle - location in proximity to airport was its only saving grace .Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport Thank you for taking the time to share your review. We truly value your feedback. We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up with my team immediately to ensure we take all necessary steps to make sure this does not happen in the future. Thank you again for sharing.
"Nice hotel. Very comfortable, great breakfast."
Always look forward to staying at Embassy Suites. The kids love it.Genuine Expedia guest review
Response by Embassy Suites San Antonio - International Airport We are so happy that you enjoyed your stay with us!
"Couldn't have asked for better"
For the price with the free happy hour type reception, and free full breakfast we could not have asked for more. We will return.Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport Thank you for submitting a review and we are pleased to have you as a return guest the next time you travel to our area!
Embassy hotels are always comfortable.Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport We are pleased that you enjoyed your stay with us!
The stay here was great and very family freindly. They have a nice size playground for small children. They also have a nice pool but it had way too much chlorine in the water and it burned all of our eyes. On the up side the offer a great hot breakfast made to order and a great complimentary reception which was very nice and saved us money. The only […] other down side is that the linen smelled a little stale, like not scenty enough. But overall a great stay for me and the family Read moreGenuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport Thank you for your valuable feedback! I will discuss your comments with our engineering team with regards to the chlorine levels to prevent any future issues. We are pleased that your overall stay with us was splendid and look forward to hosting you and your family the next time your travels bring you to our area.
"So great, we never left the hotel"
Great hotel. Went to San Antonio for one night after several night at SXSW. The Embassy was so great with there open bar and restaurant . Waiting staff and bartender are so friendly. When all was said and done we never left the hotel.Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport We are very pleased you enjoyed your stay and look forward to hosting you again!
"smoking or non smoking"
Room smell like smoke in a non smoking level. Hotel managment did help us out in moving us to a different room in a matter of minutes. Breakfast buffet was awesome just had to wait in line for approx 30 min.Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport We always work hard to ensure we provide a very clean and comfortable hotel for our guests and do apologize for our first placement into a room that smelled of someone smoking. It does appear that our staff made the situation right for you immediately upon informing them and that is what I consistently ask of them. Thank you for your review and please come back and see us soon.
"Spring Break 2014"
Stayed for 5 days. Wonderful stay. Hotel staff was great. Very clean room. Good location. Will stay again!!!Genuine Expedia guest review
Response by Embassy Suites San Antonio - International Airport Spring Break is always a busy time here in San Antonio and we also prepare to take care of our guests as we usually only get one chance to get it right. We are very please we hit the mark during your stay and look forward to the next time your travels bring you to San Antonio.
"OK, not bad, not real good."
It was about what was expected for the price. Would stay there again.Genuine Expedia guest review
Response by Embassy Suites San Antonio - International Airport Thank you for taking the time to tell us how your stay was at our hotel. Your feedback is very important to us and we will be evaluating the comments. We hope to serve you again during your next visit to San Antonio.
we went down there to go to sea world and really enjoyed the hotel and especially the free breakfastGenuine Expedia guest review
Response by Embassy Suites San Antonio - International Airport Thank you very much for your kind words! We are very pleased you enjoyed your stay and I will pass on your review to our hard-working F&B team.
"Rooms need updating"
Hotel was nice in all the common spaces. Rooms looked to be from the 80's. Beds were SMALL and uncomfortable but rooms were very spacious.Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport We appreciate the valuable feedback you provided us. Our goal is to meet and exceed every guests' expectations and we are terribly sorry we failed to do so in certain aspects of your visit, particularly involving what you describe as some condition opportunities. We would certainly love to be a brand new hotel or soon be blessed with a multi-million dollar renovation, but those decisions are not always mine to make. That being said, our dedicated team works hard to provide our guests with a very clean, friendly and service-oriented hotel and I firmly believe we hit the bullseye there.
"Great for airport layover"
Spent one night here on a layover. The airport is very close and the hotel provides quick shuttles back and forth. The driver was very nice and even dropped us off at the car rental place. Clean and friendly with helpful staff.Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport We always appreciate our guests taking the time to provide us with reviews whether good or bad as well as actionable feedback. When a guest truly has a wonderful experience and lets us know, the staff couldn't be more proud. I have shared your comments with our team and praised them for their diligence to creating memorable guest experiences.
The omlets weren't as good.Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport We appreciate you taking the time to give us feedback as we are constantly trying to improve our guest's experience. We are evaluating our current breakfast offerings to make certain quality and selection are both met to ensure our guests get the most out of their stays.
"wonderful place to stay."
Perfect place...located in the mid town of San Antonio. Easy to get to and easy to find and easy to run around the city.Genuine Expedia guest review
Response by Embassy Suites San Antonio - International Airport Thank you for the review and kind words! We are very pleased that you enjoyed your stay with us at the Embassy Suites San Antonio Airport.
Very disappointed with the housekeeping. .. didnt get my roon cleaned even after I had called to remind the front desk, and the next I still had to remind them again and still didn't get it cleaned till around 4 pm.Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport We appreciate you taking the time to give us feedback as we are constantly trying to improve our guest's experience. I shared your feedback with the hotel team and we are actively taking steps to increase the timeliness of our guestroom service. It is always important for us to hear from our customers in order to better serve all our guests and to further provide a level of service that exceeds those expectations.
"A better Embassy Suites down the street."
This place is overran like the ALAMO. Room reek of cigarette smoke. And didn't want to exchange rooms. Found a better Embassy Street down the road with way better service. The Airport is just overran with people.Genuine Expedia guest review
Response by Embassy Suites San Antonio - International Airport Thank you for your review of the opportunity with your guest room. I shared your feedback with the hotel team and we are actively taking steps to freshen our guest rooms. I appreciate your time in reviewing our hotel and look forward to seeing you during your next visit to the area.
"Very Close to Airport"
A very nice stay. Quiet rooms.Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport Thank you! We are very pleased you enjoyed your stay and come back and see us again soon.
"Good hotel near airport"
No complaintsGenuine Expedia guest review
Response by Embassy Suites San Antonio - International Airport Thank you for your review and we look forward to hosting you again in the near future!
"Nice hotel on north side"
Great hotel. Noticed a slight odor of wetness in bedroom and needs updates to counter grout.Genuine Expedia guest review
Response by Embassy Suites San Antonio - International Airport Thank you for your comments. If you would let me know the room number you stayed in we will address the grout issue that you mentioned. Our engineering department works hard to always tackle any condition issues our guests many experience.
"Great but but not as clean as should be!"
All was great but the rooms need more cleaning Debris on edges of carpet Great staff and they are shipping my camera I left behind .Genuine Expedia guest review
Response by Embassy Suites San Antonio - International Airport Thank you for your review and we are pleased that your overall stay with us was great. I will pass your comments on to our staff and we will look into making sure our cleanliness is above all our guests expectations.
I was expecting beds to be softer. I have stayed where they have pillow top cushioning.Genuine Hotels.com guest review
Response by Embassy Suites San Antonio - International Airport Thank you for your review and we are pleased that you enjoyed our hotel. We will look into your comments about the bedding as guests comfort is one of our highest priorities.
"Close to airport"
I was very impressed with the helpfulness and friendliness of the staff. Service was outstanding. Shuttle to airport punctual and practical. Would stay there again anytime!Genuine Hotels.com guest review
I cannot believe that the hotel does nothing about repeated car vandalism that goes on on their property every single night! During out three night stay: several cars were broken into, windows were shattered including our car. Nothing was stolen, because we don't leave anything valuable in the car. But imagine going on vacation out of town just to get […] a glass mess to deal with. We all have car insurance, but many of us have large deductibles. This is more than an inconvenience, and it happened to multiple cars every night! How can the hotel do nothing to deter this? No cameras, no security? It's a four star property, I am baffled. They can have an open bar for two hours every night, but no parking lot security?! I will never stay there again. Read moreGenuine Hotels.com guest review
Love it and I will going AGAINGenuine Hotels.com guest review
"Thanksgiving in SA"
Breakfast was very conventiona: 2 kind of fruits, 2 kind of cereals, etc. I was expecting something better. Everything esle was perfect and excelent serviceGenuine Hotels.com guest review
"like always great stay"
Great staff, great service! Love their complimentry drinks! ThanksGenuine Hotels.com guest review
This hotel needs a face lift... our room was ok nothing special. Pool area was very dirty! Our room keys didn't work only to find out when given new keys,,, We were sent to the Wrong room walked in on a room already occupied. Very disappointed overall.Genuine Hotels.com guest review
"close to the mall, nice hotel"
excellent staff, good breakfast, clean rooms. everything was excellent.Genuine Expedia guest review
"Esay to go the mall (410 W)"
Was OkGenuine Hotels.com guest review
"Fabulous room, ammenities and friendly staff"
The only reason I rated the overal experience lower was because it took all night with the air conditioning on, set at 60 and on high to lower the room temperature only 3 degrees from 70 to 67. Other than that the room was great, clean and huge. Loved the suite layout and both TVs worked great. Staff was friendly and amenities available made it so that […] we ended up staying at the hotel to enjoy our night before our trip home. Everything we needed was right there and the eveninng reception was great. Read moreGenuine Hotels.com guest review
"Nice, but dated."
This hotel is in major need of an update. The rooms had a old musty smell, and the decor was very dated. I guess i couldn't get over the smell of the room that was on my clothes when I got home. Safe, nice, but there are better hotels I'm sure in the area.Genuine Hotels.com guest review
"Sleep well '"
This was one of the best nights sleep I ever got staying at a hotel! Even though it's next to the SA airport, I am looking forward to my.next stay at the Embassy Suites at SA airport!Genuine Hotels.com guest review
"Hotel close to Airport and office I was visiting."
Great Breakfast and and after work atmosphere to relax.Genuine Expedia guest review
"Excellent hotel for weekend get away"
It was excellent, we always pick the Embassy Suites and we are always satisfied.Genuine Hotels.com guest review
great hotel ..........................great hotel .........................great hotel ..........................Genuine Expedia guest review
"Great family hotel"
The suites are ideal for kids. Even though it's close to the hotel families will love it. The breakfast buffet is unbeatable...makes the price a good value.Genuine Expedia guest review
"Great airport hotel"
Standard marriott, but good for airport. Bonus that car rental return just down the street. Would stay again.Genuine Expedia guest review
"Not any more."
Room smells very bad, food on the fridge from past guest, dirty furniture. It used to be a great hotel many years ago, not anymore. For 175 dlls a night that I have paid on this visit, I could get a much newer hotel, clean, new furniture and nice room size like Hyatt Place, Hilton Four Points, Hilton Garden etc. Embassy Suites Airport, not anymo […] re. Read moreGenuine Expedia guest review
"stay in san antonio"
great serviceGenuine Hotels.com guest review
staff very nice, good hotel, alwaysGenuine Hotels.com guest review
"Always love embassy"
Had a great stay even for a busy night. Fourth of July night! Breakfast great as usual. And pool was very clean and staff very helpful with parking lot.Genuine Hotels.com guest review
"We like this Hotel"
We have stayed at many hotels in the area and this one is by far the best. On our last trip though we had to ask to have the carpet vacuumed as this is now not part of their regular cleaning service. They also ran out of towels and had to wait several hours for towels to arrive at the room.Genuine Hotels.com guest review
"A good airport hotel"
I was told by airport info that the Embo' suites doesn't run a shuttle at the weekends so I got a (very irate) taxi driver take me the 1/2 a mile. In fact they do have one, so call 'em up! My room was fine and the front desk sorted out a few quibbles I had very graciously. No complaints, so it must be all good, and certainly no need to mention the tasty […] free breakfast and copious free welcome drinks in the evenings is there??!! :)) Oh, and the steak I had in the on-site restaurant was great too. Cheers! Read moreGenuine Hotels.com guest review
"close to Sea World"
It was comfortable!Genuine Hotels.com guest review
"Surprised it's an Embassy Suites"
All other Embassy Suite stays have been pleasant with clean facilities and good breakfast. But this hotel is diiiiiiiirtyyyyyyyyy. There was not a clean area on the carpeted breakfast area. The breakfast was the worst part, even my 8 year old was surprised at how dirty the grill and prep area were. Note to management: an old hotel does not have to be […] a dirty hotel. Read moreGenuine Expedia guest review
Very nice hotelGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )