At the airport we call the hotel for the shuttle twise and it never came, when we arrived at the hotel one hour later the shuttle was parked outside.... terrible service there!!!Genuine Expedia guest review
The kids loved it and we did too. It's really nice!!!! Service was really good it's worth the cost.Genuine Hotels.com guest review
"Excellent Option Hotel"
Everything excellent, just one day my room was not made, do not know why, I asked for someone to do it in the evening and they just brought me the linen. In general excellent hotel, excellent personnel excellent breakfast.Genuine Expedia guest review
"Friendly and convenient!"
Very convenient to the airport and love the atrium design. All the employees were very helpful and friendly.Genuine Expedia guest review
"not worth it"
1st: $10/day for internet access?!?!?! wtf! for what i paid, it should be included in the price 2nd: i stay at embassy suites for the made to order breakfast, but the breakfast was bad, the bacon was tasteless, the sausage was horrible, the short order cook could not make an omelette (just scrambled eggs with some shredded veggies, it was bad!) 3rd: […] the bed was hard (like sleeping on the floor) Read moreGenuine Hotels.com guest review
"GREAT HOTEL VERY WELL LOCATED."
EXCELLENT HOTEL VERY FAMILIAR. THE FOOD IS DELICIIOUS. THE STAFF IS VERY PROFESSIONAL.Genuine Expedia guest review
VERY GOODGenuine Hotels.com guest review
"A great family hotel"
I always like the Embassy Suites! Close for shopping.Genuine Expedia guest review
"Great room, great price. But Pay per use Internet."
We had a two room suite for the family vacation. Our room on the seventh floor was spectacular compared to the rooms we paid much more for throughout our three week road trip. The front desk was very accommodating. However, there was one thing I was a little disappointed with. I can't believe in this day an age a Hotel charges for Internet access. I […] haven't paid for that in over ten years. The room was spacious, and the pool was great. Overall is was a great place to stay during our time in San Antonio. Read moreGenuine Hotels.com guest review
"Learn to clean the bathroom."
We checked in late. In the morning it became apparent that the bathroom had not really been cleaned. Dirty towels (not just one) were folded and put back. There was hair on the walls, "stuff" in the bathtub. When we compained the person at the front desk asked, "is there anything we can do?" Do they really have to ask?Genuine Hotels.com guest review
My family totally enjoyed our three-night stay. We will definitely stay again in any future trips to San Antonio.Genuine Hotels.com guest review
"Nice but a little noisy"
Great hotel overall however, my son slept on the sofa bed in the living area and he heard a lot of noise at night. He was able to hear people up and down outside and didn't sleep very soundly. Otherwise, it's a great place to stay close to the airport.Genuine Expedia guest review
"My Preferred San Antonio Hotel"
This property is a great choice for staying in San Antonio because it is centrally located and the staff is ALWAYS nice and friendly. The manager's reception and free hot breakfast is always a welcome treat and a money saver. On the downside, the rooms could use updating but the beds and pillows are some of the most comfortable that I am slept on outside […] of my home. Also, the hotel tends to have a lot of kids during the summer and on weekends because of the amenities. Overall I definitely recommend. Read moreGenuine Hotels.com guest review
The staff was nice and helpful. Breakfast was also good. Kids enjoyed the pool.Genuine Expedia guest review
"Pleased as punch"
My stay was as I expected. I saved $$ by going to Embassy Suites as the Riverwalk hotels were $30 for parking (TY Hotels.com for the reviews I was able to read prior to making a decision) and parking here was free. Also breakfast is free and I couldn't find it free anywhere else. When I arrived, my room smelled really good, like they had sprayed it […] with cologne. It was a nice welcome. All the staff were very nice. I liked that I could adjust the temperature in the room, also. The elevator wait times were not long. The free drinks at happy hour were great, full bar and snacks, and a pleasant environment with the other guests. I would definitely stay there again. Read moreGenuine Hotels.com guest review
"Hotel staff very accomodating"
The staff is wonderful. The room was so shabby, couch dirty, carpet had ground in gum, "whiteish" stains by one of the beds on the carpet, just shabby, needs redecorating or steam cleaning badly. I got there early afternoon and was too exhausted to go through the hassle of changing rooms. I presumed that all the rooms were the same, shabby, so why bother? […] It had such an "ick" factor that I was uncomfortable all night and was glad to leave in the morning. The owners of the Embassy should be ashamed of themselves, but glad that the staff is so wonderful and accomodating. My suggestion: Buy a steam cleaning carpet and upholstery system and use it. By the way, the toiletries are lovely, small but lovely. I always travel with a big bar of my own Dove soap anyway. Read moreGenuine Hotels.com guest review
The most accommodating staff ever! Although the hotel could use some updating, this works for me. Great full breakfast. Convenient location. Would rather have a more comfortable bed, but not a deal breaker.Genuine Hotels.com guest review
"Go"n Back ....!!!"
Very Nice Hotel ...going back in June for Vacation ..everyone there is so helpful, Room was extra clean,Genuine Expedia guest review
"Stay at a different Embassy in San Antonio."
We have a family of 6 and Embassy Suites is one of the few hotels that will rent 1 room to our tribe. We have stayed in many ES and this one was average. It is an old hotel that they have made an effort to update. Pros: The staff was friendly. The breakfast was good. Cons: Beds were uncomfortable, hotel may be updated but not the furniture. The tv […] in the bedroom had terrible picture quality and often no signal. The room furniture was mismatched and room 525 seemed to be where they put extra stuff. Breakfast was slow because they kept the bacon sausage and potatoes behind the omelet bar so everyone had to wait in line. The gift shop sold dental floss for $7. Not that I expect great gift shop prices but the lady at the desk would not floss for me which I expected at that price. Read moreGenuine Expedia guest review
"Worst embassy suites I've stayed in"
Hotel is substandard for being an Embasdy suits hotel, minimal indoors landscaping rooms outdated and a very simplistic breakfast. Too expensive for what it is better stay down town for 10-20 bucks moreGenuine Hotels.com guest review
Hotel was acceptable and the stay was satisfactory, but the hotel needs updating. There are too many newer and nicer hotels available to stay in an older unit that hasn't been updated for the same price. Stayed in s non-smoking room that had a strong cigarette odor. This hotel did not measure up to the other Embassy Suites that I have stayed in bef […] ore. Read moreGenuine Hotels.com guest review
"Nice Suite Hotel Near Airport"
I picked this hotel as it was close to the airport. Some of the rooms over look a major highway, but there was no noise in the room. There is a great work area, eventhough they charge you for wifi. Room was a nice size and had to TVs in each room. Very nice staff and breakfest. Be aware there are TWO Embassy Suites close to the airport.Genuine Hotels.com guest review
Great hotel would stAy againGenuine Hotels.com guest review
"Convenient and classy"
Even though the hotel's surrounding highway network was a bit difficult to navigate I have no complaints about the Embassy Suites hotel by the San Antonio Airport. The room was comfortable and quiet. The staff was courteous. The omelets made to order for the comp breakfast was the highlight of my stay!Genuine Expedia guest review
Response by Embassy Suites San Antonio - International Airport Thank you for posting a review of our Hotel. Thank you for the kind comments about our front desk and we apologize for any service issues you encountered.
"Good Reliable Hotel"
I have stayed here several times. The service has always been good and the room very comfortable.Genuine Expedia guest review
"Embassy Suites, San Antonio Airport"
We really enjoyed our stay there. The beds were comfortable and the free breakfast was awesome--eggs cooked to order, oatmeal, cereal, etc., anything you could want for breakfast. However, the rugs in our room needed to be shampooed. Overall, we were very satisfied with our stay and would gladly stay there again.Genuine Hotels.com guest review
"Cheap, but now I know why."
The pool made all my kids eyes burn, not sure how, since it was saltwater. We stayed at ES on the Riverwalk the night before, and it was definitely worth the extra money. If I was flying out early or coming in late, I'd stay here, but otherwise I'd make the trip downtown. The hotel looked and smelt run down. Breakfast was very good however and the parking […] lot security was good. Never heard an airplane. Read moreGenuine Hotels.com guest review
Comfortable but needs some updatingGenuine Hotels.com guest review
"Great Deal and Location"
Best part was included breakfast in the mornings, not just a continental either.Genuine Expedia guest review
"Nice but a couple of cons"
The breakfast was great for my family of three so we didnt have to go else where. The room had a musky smell that never went away. The carpets were not very clean they actually felt damp. I just never walked in the room bare footedGenuine Hotels.com guest review
"Embassy Suites San Antonio Tx Airport"
The rooms carpet was very bad and even though I get smoking rooms it had a overwhelming Cig. Oder.Genuine Hotels.com guest review
"Embassy suits in San antonio"
It wasn't what was advertise on line pictures were very deceiving This has very disappointing I have had better stay at la qinta inn . The rooms were to small the couch had stain on it the mattress on the couch in both the rooms I got looked like the were from the 80s and they falt that way to the mattress on those thing were flat and very unconfertable […] and the pool on man was the worst I have ever see I took one. Look and went rigth back up to my room the smell of the clorine burned our eyes as soon as we open the door . Needles to say that for what I payed fir those room it was not worth it never again that what I have to say Read moreGenuine Hotels.com guest review
"Hotel Needs Remodeling"
The hotel staff was EXCELLANT!!! The the rooms are extremely out-dated and need to be remodeled. I have always enjoyed the hotel acommodations at Embassy Suites, but I was truly disappointed with the decor of this location.Genuine Hotels.com guest review
The location was very commercial/industrial, nothing close. The room/maid service was not good. The breakfast and manager's complementary hours were okay. The pool was small. On the Embassy Suites level of service/expecation, this place was not up to par. Still better than HI Express...just cost more.Genuine Expedia guest review
"Embassy Suite in San Antonio Airport"
The hotel was nice. Room was very large and comfortable. Clean for the most part. I feel the carpets could have been cleaner and also around the bottom of the toliet . There were a couple of nights where they cleaned the room but did ot leave towels....however all it took was a phone call and they were always right at our service. Breakfast was good […] and happy hour was nice also. We will be back. The suites are wonderful having the kids in one room and the adults in another room. Very spacious. Read moreGenuine Hotels.com guest review
I have stayed here many times and it still one of my favorite hotels in San Antonio..The staff are above average, very competent, and possess a wonderful attitude..Everyone was very friendly.. The hotel is beginning to show it's age and could use some updating such as some of the furniture and the TV sets are not HD.Genuine Hotels.com guest review
"Awesome Hotel ..Queit !!!"
Don't let the name Airport fool , you can't hear the planes at all ..Hotel is very nice , staff willing to Help out ... on a scale 1 - 10 ......a " 10 "Genuine Expedia guest review
This hotel was very convenient. They have a cook to order breakfast which is really nice. They don't have complimentary wireless internet so be prepared to pay to use it. The rooms were pretty nice..decent space. I'd say its a little bit above average.Genuine Hotels.com guest review
"Convenient location for early morning flights"
The hotel reception was warm and professional. Hotel offers a nice complementary evening drink and snack. No complimentary wireless. Hotel is situated very conveniently near airport and across from the HERTZ car rental return. Hotel is need of renovation so the facilities are worn down, the 2 TVs were old CRTs and reception was bad - so not much pleasure […] there. I would consider looking at some of the neighbouring hotels as the rate is not justified. Read moreGenuine Expedia guest review
"Love Embassy Suites"
We always try to stay at an Embassy Suites if we can. Always top notch. Love the breakfast (you save a bundle) and the happy hour too. Can't wait to return.Genuine Hotels.com guest review
my wife and I stayed here for our 1 year anniversary.All aspects(service, cleanliness, convenience to sites, etc) were outstandng. Have stayed in Embassey Suites all around country and have always been pleased. This was no exception.Genuine Hotels.com guest review
We booked this hotel at the last minute based on the online reviews and price, and I honestly did not have a great experience there. My main issue was the cleanliness of the room. We were walking around in our socks and they were black within 30 minutes, so the carpets are obviously not cleaned very much. We had to wear flip-flops to avoid the grime […] getting on our feet, and that is just unacceptable. The shower had someone else's hair on the wall, and the toilet was hard to flush, as it was a button and not a handle. The swimming pool was clean enough, but the overpowering smell of chlorine/bleach left us teary-eyed within minutes. They did have towels available that were clean and easy to reach when wet. The other issue we had was a wedding reception was going on in the lobby, so we had to listen to mariachi music until almost 10 pm. I know the hotel may not have realized there were small children needing to go to bed, but it was difficult that evening. Other than that we were satisfied with the front desk, they immediately took care of us when we came in. The happy hour and breakfast were really great and helpful with a small toddler. Read moreGenuine Hotels.com guest review
"Hotel Stay was above average"
I would stay at this hotel again; i liked the daily complimentary breakfast provided as well as the nightly manager's reception. Location was also not bad--close enough to downtown and other shopping sites.Genuine Expedia guest review
"Dirty Old Hotel"
I figured I was safe with an Embassy Suites Hotel. Not this one. The atrium was okay, but the room was not only old and in need of some TLC, but it was dirty. There was an unmade hide-a-bed, trash in the waste can, and the floor was dirty. Not a good experience.Genuine Expedia guest review
"Can't wait to go back"
Excellent hotel. My wife and I were extremely pleased with the maintenance and cleanliness of the room as well as the entire facility. Definitely high quality. We've stayed in various facilities in the country and Europe and this is one of the finest. Please continue the excellent model of service. RubenGenuine Expedia guest review
"Great Affordable Hotel in San Antonio!"
Decided to stay away from downtown since we wanted to go to Sea World as well as tour Wine country and visit San Marcus, Trip downtown was only about ten minutes and parking was not a problem downtown. Loved the indoor pool which was open all night and have family and adult hours. Address did not show up on my Tom Tom. Got lost finding the hotel before […] check-in but once we found it never had problems. We stayed four nights. Great Breakfast and extremely quite. Read moreGenuine Expedia guest review
"Great stay in S.A."
Overnight stay was really nice. The bed and furniture was extremely comfortable. The hotel is a bit difficult to get to until you get to know your way around. Complimentary manager's happy hour was quite a nice surprise! Will be going back soon.Genuine Expedia guest review
"The Airport Embassy Suites in San Antonio"
This is our 4th stay at this hotel and we love to stay there when in San Antonio. It is so handy to all that we like to do. The breakfast they serve each day is super and the Happy hour each evening is very relaxing. All the staff that we came in contact with were very pleasant and helpful when needed. We look forward to our trip again next year. It […] will certainly include a stay at this hotel. Read moreGenuine Hotels.com guest review
"Embassy Suites San Antonio Airport"
Really nice hotel - would definitely stay here again. Only problem we had was after a long day at Seaworld we came back to find our room had not been serviced by housekeeping. Night housekeeping staff immediately responded with clean towels, glassware and was very apologetic the day shift had overlooked cleaning our room. All other services and facility […] was excellent. Read moreGenuine Hotels.com guest review
"We have been WON over."
The directions via Google ARE confusing, seems there is an easier way to get there (it's RIGHT next to I-410). This was our first stay at Embassy, the atrium is BEAUTIFUL and the room was great, a living room and seperate bedroom. My kiddos had fun on the glass elevators (err, so did I!!). We really made the most of the hotel-- took the kiddos swimming […] after dinner, the indoor pool and hot tub was FANTASTIC. The kiddos slept 2 hours passed the time they usually get up on the weekend! My nephew and I got a chance to go and check out the breakfast offering. YUMM!! Made to order omlets, we both went back for seconds-- spinach, tomatoes and mushroom, highly recommended. Really a great value in this price range. We usually stay with another hotel chain, but I'm looking for an Embassy the next time we travel. We got a great rate and the hotel far exceeded our expectations. Really great for families. Read moreGenuine Hotels.com guest review
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