Thank youGenuine Hotels.com guest review
"Good and bad!!"
Great staff, run down hotel, horrible odor in room. Woke up to traffic sound. Very dirty carpets all through hotel. Even elevator dirty. Bed was clean and comfortable. Sometimes that is all that matters.Genuine Hotels.com guest review
Very good customer service. Beds could be a lil softer. Overall great hotelGenuine Hotels.com guest review
"walking distance to many places"
i had a wonderful stay. Darla and other hotel staff were helpful and very friendly. This will always be my hotel of choice when in AnchorageGenuine Hotels.com guest review
"The coldest day in Anchorage"
The Hotel was pretty east to get to and, Its location is walking distance from some really nice places. However, the hotel was dated. The room was cold and had no way to adjust the temperature. The front desk staff was not very friendly. Over all for a quick get away for business its great for a turn and burn. For a family visit, I would more than likely […] look elsewhere. Read moreGenuine Hotels.com guest review
Good room for the price. Friendly staff. Elevator was dirty.Genuine Expedia guest review
"Its within walking distance of everything downtown"
I'm sorry all we did is sleep there. We popped in and out during our stayGenuine Expedia guest review
"Fine hotel for Alaska Standards"
Good location downtown. FREE parking, which is wonderful for a downtown location. Caters mostly to the Rural Alaska crowd visiting Anchorage, within walking distance of downtown amenities.Genuine Expedia guest review
"Good for business"
WIFI was excellent. I was there on business so having internet was more important than having a gym (Not sure if they have one or not)Genuine Hotels.com guest review
Wasnt crowded. Was quiet for the most part. Beds were comfortable. Liked that the room had fridge, microwave and table with two chairs. My biggest complaint was the parking. There wasnt much and so it was kinda hard with 3 small kids to go back and forth. Also there were several homeless people in the alley where you had to walk to get to their additional […] parking which was kinda uncomfortable. Read moreGenuine Hotels.com guest review
"night shift clerk"
Night shift clerk was very rude. Filed a complaint with day staff hope they take a look at itGenuine Expedia guest review
Needed a room on short notice, easily accommodated by friendly, professional staff.Genuine Expedia guest review
"Affordable Downtown stay"
Hotel is basic for what it offers. Good price for Anchorage that can be overpriced in and out of season. Wirhin walkkng distance of restaurants on 5th Ave. Rooms facing Cordova Str and 5th Ave can get some street noise from nearby night clubs over weekens. Parking space at the back of the hotel seems not safe. Had some items taken from my car during […] the night. Read moreGenuine Hotels.com guest review
"Convenient location, rude staff and scary elevator"
I was told that both the nights I would be staying would be under one reservation. After being up all night the night before my daughters early morning surgery, we came back to the hotel and were interrupted by housekeeping. We had to go check out and then check back in. Then after I did that, ingot my daughter back to sleep and we were awakened by […] housekeeping again even after we asked to not be disturbed. Read moreGenuine Expedia guest review
"In town for medical."
Comfortable and clean. I got a good night's sleep. Relatively quite. Had to walk always for the parking.Genuine Expedia guest review
"Good value for money"
Good location, close to good restaurants, bars and biking along the Tony Knowles path. Free parking and breakfast, our room was clean and spacious with fridge, micro and coffee. The front desk was very helpful. For people on a budget, an excellent hotel.Genuine Expedia guest review
Only an overnight stay to coordinate with the next flight. They were most accommodating, friendly and efficient. They provided only coffee in the morning, which was fine, and a friendly ride to the airport. Very good.Genuine Expedia guest review
Fine in located in newer part of hotel Better to go to another hotel if assigned to older partGenuine Hotels.com guest review
"Average place. Okay for the price."
We stayed here on two nights during a recent trip to Alaska. Nothing fancy about the place. It's a bit old but it's okay to spans the night. On one of the nights, there as smell in the bathroom. They don't have a breakfast area but they gave us coupons to a restaurant next door which was nice. People at the reception were nice and asked about what they […] could have done better. Read moreGenuine Hotels.com guest review
"Close to JBER and Downtown Anchorage"
I loved that this hotel was so convenient to Elmendorf AFB since I was there to visit my son. It turned out to be only about 5 minutes away from his base lodging. It was also close to downtown and easy to walk to the mall or to restaurants. The room was very comfortable, the service friendly and the rate reasonable (for Anchorage). The air conditioner […] appeared to be stuck on 72 but since the window opened I preferred that anyway. I definitely hope to be able to stay there again. Read moreGenuine Hotels.com guest review
We enjoyed our night in the Guesthouse and Suites.Genuine Hotels.com guest review
"very hot room"
The pleasantness of the staff ran hot and cold. The morning we arrived we were permitted to check in around noon, van driver was also quite pleasant. Whenever we called down to the front desk we were bothering them. Lobby was nice, but we missed breakfast. The room was like an oven...turned down the thermostat (at 80) and walked to the farmers market […] (don't miss on summer weekends). Walked all over Anchorage and came back 5 hours later and the room is still way too warm. Opened the window (we had to wear fleece jackets to stay warm outside) to try and cool the room off. Finally gave up on the window idea at 11PM as the drunks outside on the street were noisy and the room was still too hot=turned on the air conditioner...very noisy, but better than the drunks/heat. Our room was on the smallish side and at the back of the building. It had a small refrigerator, microwave and flat screen TV. The shower floor was darkly stained and the amenities were sparse (1 small shampoo and soap). Over all, if the room had not been so hot the rating would have been 4-good/above average. Commented when we were leaving for the airport that the room had been way too hot and the desk person said that they had just adjusted for the colder weather earlier in the week and were not able to readjust for the "warmer" weather. Too bad, it is a nice hotel that won't cost and arm and a leg and is walking distance to much of Anchorage. Read moreGenuine Hotels.com guest review
The night front desk attendent had poor customer service. While the morning one was bright, cheerful and willing to answer some questions. Parking lot was extremely bad poorly located and right across from an alley way. Was afraid for my vehicle the whole stayGenuine Hotels.com guest review
"GOOD LOCATION - EASY FOR TOURING ANCHORAGE"
Nice hotel - a bit older, but, more than satisfactory. Good location to get around on foot and see the town. Breakfast provided at nearby diner -- very nice and good service. Walking distance to downtown attractions, restaurants.Genuine Hotels.com guest review
It is relatively inexpensive in the area. So probably that's what you get with what you pay. Still, I wouldn't stay there again.Genuine Expedia guest review
"Not bad to stay one night in town"
convenient location within walking distance to downtown Anchorage.Genuine Hotels.com guest review
"Clean, Comfortable and Convenient"
We were pleased with our stay. The rooms were clean and comfortable. The rates were affordable. It was convenient to all attractions that we wanted to see.Genuine Hotels.com guest review
"Centrally located with black mold in the bathroom"
This place felt, more than anything else, like a dorm room. While the sheets and all seemed clean, the bathroom was in need of a serious deep clean. There was a good deal of black mold in the corners of the bathroom and the grout and tile looked fairly filthy. I'd understand if I paid $40 to pay here, instead of the $149 they charged.Genuine Hotels.com guest review
"Great customer Service Just an old Hotel"
Very friendly staff, discounts at some nearby restruants. The room was Clean bed was good, it about what I excepted. This is an older hotel even knowing it is no smoking room at one time in the history of this place it was a smoking room, you can smell the order of old smoke, at lease I did and I"m not a smoke, a smoker woould not smell it, probable […] why the staff doesn't smell it most of them smoke for what I seen. It's down town Anchorage so except homeless, drug dealer and hookers in the area, its down town not the hotels fault. Would I stay again if Im in a jam, but not if I can find a better place. Read moreGenuine Hotels.com guest review
was one of most expensive hotels i saw,but was a disappointments,very bad, i forgot a necklace with a airplane ring and a japanese symbol on my room,when i call thems,they told me they dont find it nothing.Genuine Hotels.com guest review
"Convenient location but not an easy parking area."
Good free breakfast in nearby restaurant. Clean room but dated furniture.Genuine Hotels.com guest review
"TERRIBLE TERRIBLE TERRIBLE"
Don't ever go here they wouldn't let me stay and now aren't refunding me the money and saying I never paid but it did charge my credit card. They sent me out at midnight with nowhere else to go. They are rude and they suck. Never ever stay here.Genuine Hotels.com guest review
"Walking distance to downtown, average hotel/servic"
We stayed here because it was cheap and in anchorage. Would stay here again if the prices don't go upGenuine Hotels.com guest review
"Not my 1st choice"
Overall, not happy.... Carpet was wet from shampoo due to previous occupant having a dog in the room without hotel permission.Genuine Hotels.com guest review
The hotel staff was generally quite pleasant and helpful. Unfortunately the facility and cleanliness was disappointing. The bathroom was dirty and there was hair in the tub. The walls were really thin and we could hear the neighbors through the wall and the traffic on the street.Genuine Hotels.com guest review
"airport shuttle reason we overnighted"
Staff friendly Hotel shuttle driver was very quick and kind and chatty The rooms do need updated It looks like the last up date took place in the late 80's Did not spend much time in the room when I did it was quiet Check out is 11am but was allowed to stay till noon Wanted to stay a little longer till 4pm they wanted to charge a half day rate Would […] only stay here for a short stay like I did any longer would need to stay at a better hotel Read moreGenuine Hotels.com guest review
"The hotel was adequate for a brief stay."
The room was clean, but was quite small and was very crowded with furniture items. They do not provide breakfast, and did not offer any good suggestions as to nearby cafes where it could be obtained. Parking was limited, and we parked in an alley out behind the building. The place was "adequate", but I would not choose it for a return visit.Genuine Expedia guest review
The room was not cleaned well...there was a shirt in a corner at the base of a floor lamp and the mirror was not clean. was told I had booked 2 rooms upon arrival and after I showed my printed reservation thought that was tend of it until I checked my credit card activity and found I had been charged for both. It took several conversations and finally […] a call to Hotel.com to get it corrected. Read moreGenuine Hotels.com guest review
"hotel room had a very unpleasant odor...stale"
unpleasant odor....had to haul 3 suitcases up 3 flights of stairs....Genuine Expedia guest review
"walking location in downtown"
it wasn't that the room wasn't clean, it was. Its just very old and worn out. The window was broken open, so it was very loud. Towels are thread bare and rough. Summer hotel space and rates in Anchorage are a premium. So, keep your expectations low and it will be fine.Genuine Hotels.com guest review
The staff was usually helpful and courteous. Shuttle goes to the railway and the airport. The neighborhood had numerous empty car dealerships, so it was a little depressing, but I did not think it unsafe. It WAS, however, only a few blocks from a car rental office, so we were able to shuttle in from the railway, walk down and rent a car the next morning, […] and after we turned it in we took the hotel shuttle to the airport. The hotel is on the eastern edge of downtown, so you can walk there if you want. I think it maybe a mile to the Captain Cook statue; many things are a half mile or less away. The room was fine--nothing either outstanding or terrible. Breakfast vouchers were issued--two per room-- for the restaurant across the street; so breakfast isn't free, but it is subsidized. Read moreGenuine Hotels.com guest review
We had a nice stay and close to a good restaurantGenuine Hotels.com guest review
"Convenient, friendly, affordable"
Our group of 8 stayed here 3 times for just one night each during our 2 week tour of Alaska. The hotel and rooms themselves are very basic but sufficient, the service however is top notch. From the front desk to shuttle to housekeeping, everyone was friendly, professional and accommodating. We would stay again.Genuine Hotels.com guest review
"Just OK - nothing wrong with it."
This hotel was just OK - nothing wrong with it, but not really very nice, either. I didn't spend a whole lot of time in the room (it's in Alaska, after all). The room was fine for sleeping, the beds appeared to be clean and the towels were fresh. there seemed to be an awful lot of what appeared to be locals or local transients that spent a lot of time […] in the outdoor courtyard area / parking lot smoking. Since it was nice weather while I was there, the common area windows of the hotel were left open, and the smoke just drifted on in. Not too happy about that. Read moreGenuine Expedia guest review
"downtown hotel in Anchorage, free shuttle"
Convenient hotel in downtown Anchorage, with comfy lobby couches, microwave and refrigerator in room, free shuttle from/to airport or train station, and free delicious breakfast provided by the restaurant in front of the hotel. It was owned by a different chain before. The staff was a little rude, the room was not super-clean, but overall I was satisfied […] with this hotel. Read moreGenuine Expedia guest review
The shuttle service from the airport was terrible. The people before us had been waiting for 1.5 hours to be picked-up. We took a cab to get to the hotel. The shuttle never made another trip to pick-up other people. I'll will never stay again nor will I recommend the hotel. If you offer shuttle service, you need to provide it!Genuine Hotels.com guest review
"Nice downtown hotel"
I recommend this hotel. I was only there for 1 night but I arrived at 12:43am at the airport and the hotel had a shuttle to pick me up and someone at the front desk 24/7 which is what I needed.Genuine Expedia guest review
Reserrved two non-smoking rooms for our family of four. One room had a "smoked-in" smell, the other did not. That's my only complaint.Genuine Hotels.com guest review
"Shuttle drivers were very nice"
They helped us a lot in getting to the places very kind shuttle drivers but the lady at the front desk was not happy all the time. She was not smiling in the first place and just mad in answering our inquiry. Makes us feel very uncomrtable and nervous. Good for the price in this season but please be prepared for the poor service of front desk.Genuine Expedia guest review
"A very good hotel"
We were at Alaska for a family vacation and happy with this choice. The hotel is very clean, close to airport; they provide shuttle service, complimentary breakfast.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )