In the description it read "completely remodeled in 2012" which in my opinion was false. The sink was all scratched and dark around the drain, the bathroom door had a repair in it, the carpet was stained in several places, and the "security" latch was obviously loose.Genuine Hotels.com guest review
my stay here was awesome. The staff was friendly. The room very clean, and area was safe feeling located near interstate and food. I would go back and stay.Genuine Hotels.com guest review
"average room - good price"
Smoke smell in room. Out of coffee in the AM..... half the price of nearby hotels -- it was ok for the guys but would not take my wife and kids there.Genuine Hotels.com guest review
The first night there was comfortable ..... The second night was different. The bedding smelled of smoke. It is a non smoking hotel but it stunk.Genuine Hotels.com guest review
this was a really nice hotel I will recommend this hotel to any oeGenuine Hotels.com guest review
excellent value for the money.Genuine Hotels.com guest review
i will stop here again because of price, location, and cleaniness of roomGenuine Hotels.com guest review
Just okGenuine Hotels.com guest review
Their customer service is FANTASTIC. We accidentally left an electric razor plugged into the wall of our room. Not only did they locate it, but they called us all the way in Mexico where we live, and offered to send it by mail. Ivan, who was at the desk when I called, offered to take it to the post office in his OFF hours and make sure we got it promptly. […] He then called us numerous times to give us updates on the situation. We will be staying here again! Thank you, Ivan!! Read moreGenuine Hotels.com guest review
"U get what u Pay for"
We arrived to take a shower ! And in the middle of it ! They shut the water down cause a pluming issue! Wife was left with shampoo ! And an hour later we get a warming in the middle of the night ! Woke us up ! No water and a real bad security door won't stay there againGenuine Hotels.com guest review
"It was Satisfactory"
The room was ok. If you are not picky and need something affordable, this is a good place to stay. I feel it could have been a bit cleaner- Carpet needed more detailed vacuuming. Bathrooms need to be updated big time. The shower has this weird color background that makes it look yellowy (But its clean). The front desk was great. VERY polite and helpful. […] I liked the location- it right by the highway and mall. Overall, I got what I paid for. Read moreGenuine Hotels.com guest review
The hotel was very pet friendly. I have two dogs and the Red Roof Inn worked out well for us and the dogs.Genuine Hotels.com guest review
I guess you get what you pay for. This place was not the greatest and the cleanist. I was afraid to take my socks off. Location was good lots of places to eat that you could walk to. Would not stay there againGenuine Hotels.com guest review
This was the halfway stop for our trip from Texas to Los Angeles. We just wanted a place to get a good nights rest before getting back on I-10. This is a budget hotel. It's clean, has average comfort beds and the shower had plenty of pressure and hot water. The location is great. Plenty of restaurants close by. I'd stay here again.Genuine Hotels.com guest review
First of all when I arrived it was like I inconvenienced them trying to check in. The front desk lady delores was so rude. My room wasnt ready at three o clock and had to wait in my car with three kids for an.hour. no Wi-Fi in my room. There was gigantic holes in the ceilings of the third floor. Loud banging all night long from follow guests. A terrible […] smell. No breakfast was served like stated. No organization from the front desk. Everyone should be fired. Never stay there again. Read moreGenuine Hotels.com guest review
"close to freeway"
convenient to the freeway and eateries.Genuine Hotels.com guest review
"red roof el paso hotel"
Rooms in pictures shown in website look way more beautiful than what they really are.Genuine Hotels.com guest review
"Not a bad crash pad"
Not a bad spt to crash. Wall mart across the street, Chilli's across the street, right next to the freeway. Desk staff was great and helped me find a nearby place to watch a fight. Check-in/out fast and easy. NOt the fanciest but for the price, as good as can be expected.Genuine Hotels.com guest review
"Smells like cigaret"
All over the room smells a lot of smoke area, it was a non smoking roomGenuine Expedia guest review
I only stay one night but the room was very nice and clean. I would recommend my family and friends to stay theirGenuine Expedia guest review
"No breakfast, but comfortable beds"
I had to keep extending as this was for my husband's hospital procedure. They were very accomodating. The room was good for the money. The staff very helpful when asked. The cleaning crew tended to smoke outside the rooms they were cleaning so there seemed to be a smoke smell most of the time when exiting your room. Not in the room though. This was […] ground floor. I'll stay there again. Read moreGenuine Hotels.com guest review
I stayed before and it truly make a difference with the renovated rooms. Some of the furniture looks old but it is still ok.Genuine Hotels.com guest review
Clean Room & Facility. Friendly & Helpful Staff. Close To Eats & Shopping. Great Stay.Genuine Hotels.com guest review
"Not bad, price is right"
About average for a Red Roof Inn. The room was just redone, so it was clean and problem-free. About average all around.Genuine Expedia guest review
"Our room was seriously dirty"
I found take out boxes in the fridge of food that was going bad already. The bathroom had hairs on the floor. Overall, the cleanliness was lousy.Genuine Hotels.com guest review
Nice and quietGenuine Hotels.com guest review
It was great they have done some remodeling in the rooms new TV's.Genuine Hotels.com guest review
"Very convenient location!"
Outstanding rates and very convenient location!Genuine Hotels.com guest review
The room was very dirty and the guy at the the front desk told us we had to take it up with the manager the next day instead of giving us a new room. The manager did say he was very sorry that happened and made the rest of our stay fineGenuine Hotels.com guest review
"close to everything but prefer otherhotel"
The place needs some work hopefully it will upgrade it said spa n pool they aren't there at the location room service wasn't the best location good but I have seen betterGenuine Hotels.com guest review
There was no hot water in the sink. The beds were old and uncomfortable. The air conditioner was noisy. The drapery had cigarette holes in them. For a no-smoking establishment it smelled nasty. Will never stay at this establishment again.Genuine Hotels.com guest review
It was low priced and we were concerned about the homeless person in the lobby. The person at the service desk allowed us to check in early. That was great!!! Beds were super small but we were tired. We won the horse race and enjoyed the visit.Genuine Hotels.com guest review
"great value on the west side."
Clean and comfortable room at a really great price.Genuine Hotels.com guest review
The worst hotel I have been it in my 50years! The front desk guy was rude and needs to find a new job.Genuine Hotels.com guest review
your clerks were very curtious and helpfulGenuine Hotels.com guest review
"Red Roof Inn El Paso"
Tidy room. Carpet mildly dirty. Quite, comfortable, inexpensive.Genuine Hotels.com guest review
the recepcionist was not gentle, they didn´t clean my room completely (the floor was dirty), I needed another towel and they didn´t want to give me one.....etcGenuine Expedia guest review
My overall stay was average, but at checkin the person attending the front desk was not at all friendly. Did not say "hi" or "how can i help you". Made us feel more like a bother to him than anything else. Wouldn't want to stay at this location again.Genuine Hotels.com guest review
"cleaning of the room"
We arrived around 4 PM to find the room uncleaned. was told by cleaning lady that it was next to do. Five minutes were spent on the room and not once was vacumm removed from her cart. Then she had to tell me she was sick and did not feel like working.Genuine Hotels.com guest review
"Great for family on the go =) close to restaurants"
I've stayed here in the past and found the rooms very comfortable. I found the beds very comfortable and soft, roomy and close to I-10, Cracker Barrel, Chili's, Bank of America and other shopping nearby. The King size bed I had in my room was more comfortable bed in my own home. I had a late check-in and they had a roll-a-way bed for m y son already […] in the room =) Zeke was great in checking me in, and Ivan was a great help early in the morning. I look for forward to future visits to this hotel =) ... El Paso is a half way point between McAllen, TX and Los Angeles, CA, so I plan my stops, meals and resting place. Read moreGenuine Expedia guest review
"Disappointed, I read the reviews before booking"
I had checked reviews before booking this Inn. Am horrably disappointed. Room had a ring of dirt and dust around the edge where vaccum could not reach the wall. The carpet had a couple of rolls that were almost high enough to trip over. There was a plastic piece that socks are attached to when you buy them on the floor behind the front door. There was […] something in the sink besides the cracks and rust...not sure what it was but was grossed out. How anyone could of oked that room to be rented is beyond me. It was at the back of the hotel. when we arrived they gave us a third floor room. But we have a small dog. The clerk said that did not matter... I said if you have a first floor room ready it would be easier for us.That is when we were given the dreadful room. But he never said a word about the condition of the roomafor all I know they all look like that. They offered us another room but after 13hrs on the road we just were tired of moving. Read moreGenuine Expedia guest review
Clean, quiet, comfortable, very friendly help, however, the basin was all cracked and stained and the bathtub leaked. Otherwise, it was a good room with all the extras (frig, microwave, safe) and very quiet for so close to the highway.Genuine Hotels.com guest review
"comfortable affordable stay"
the king size bed was very comfortable. good price, plain looking, simple for a one night stayGenuine Hotels.com guest review
Some rooms were remodeled and good. Others were not. If they finish remodeling all of the rooms, for the price, it was a good value.Genuine Hotels.com guest review
"No hot water"
We had no hot waterGenuine Hotels.com guest review
great experience, quiet room, friendly service great place to stayGenuine Expedia guest review
"very good for the money"
very good, I will be back !Genuine Hotels.com guest review
"Best for a last minute room"
great value. off the highway. many rooms. near all great restaurants and shopping venues. minutes from the movie theaterGenuine Expedia guest review
My girlfriend and I stayed here and the rooms were great. They hadn't cleaned under the beds, the beds were hard on my back but overall worth the stay.Genuine Hotels.com guest review
nice hotel, good location close to nice restaurants, clean restrooms and a huge bed...Genuine Expedia guest review
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