"NOT BY THE AIRPORT!"
The hotel is NOWHERE NEAR THE AIRPORT! I booked this hotel based on a search by the airport--it is not and needs to be updated on hotels.com. The phone number for the hotel on hotels.com isn't correct it has been disconnected! I had to search for the number on the internet. When I called to make a different reservation for a hotel that actually IS BY […] THE AIRPORT I was told that I would still be charged for both days due to hotel policy, even though they lied about being by the airport on hotels.com. For two guests you only get 1 wash cloth! As well as the other towels, not enough for two guests even staying one night much less two! The room wasn't clean, I found a lot of garbage under the beds and dust on the dresser and nightstand. The bed sheet on one bed had cigarette burns, interesting for a non-smoking hotel. The shower head leaked and was doing damage to the ceiling and you can see that they had already fixed the ceiling wall due to this yet it was still creating damage. Read moreGenuine Hotels.com guest review
The staff was very helpful when I lost my charger for my phone.Genuine Hotels.com guest review
Let's just say the room was always clean the beds were good but the front desk people well night front desk was vary nice but the morning front desk women was vary rude though since she worked there for ten years she know it all witch when I proved her wrong she then became nice let's just 10 years she hasn't learned anything abut being courteous to […] customers so when people wright review and talk about be rude they are talking about her I rather pay a little extra and stay somewhere else then deal with her again Read moreGenuine Hotels.com guest review
"Clean but bare bones"
The room was clean and was a bare bones type room. they have wi-fi but it is not a secured system. The plumbing fixtures are showing some age and the shower vent did not work at all.Very convenient to restaurants and entertainment.Genuine Hotels.com guest review
"red roof west el paso"
Hotel was nice for the price, could serve breakfast even just pastries, and felt room carpet should be replaced looked old but clean.Genuine Hotels.com guest review
Toilet would not flush. notified the front desk never got anyone to fix it or offer to change my room.Genuine Hotels.com guest review
Room was clean, bed was comfortable. Good value.Genuine Hotels.com guest review
"No Hair Dryer....Surly Check-In Staff!"
Needed room on short notice, booked through Hotels.com, was treated like a 3rd class citizen. Won't stay again.Genuine Hotels.com guest review
"Red Roof-W. El Paso"
We arrived late at night and we were glad there was a Wal-mart directly across the St. There's also a Cracker Barrel next door and a really good Mexican Restaurant on the other side.Genuine Hotels.com guest review
"Ok for the price"
The first room we got smelled horrible!!!but they quickly gave us a different room. The bed spread was stained, the carpet looked dirty. The only thing good was that the room was a good size and the bed was comfortable. I think if they would just keep up with their maintenance,it would be a good hotel.Genuine Hotels.com guest review
Very nice hotel. great value for the moneyGenuine Hotels.com guest review
"worst room ever!"
Not enough towels disgusting sink terrible roomGenuine Hotels.com guest review
"Definitely would recommend and stay again!"
Everyone was great and very accommodating! The room was extremely clean also! Would definitely recommend and will definitely stay here again! Also, an amazing Mexican restaurant, Leo's, was right next door and their food was great!Genuine Hotels.com guest review
"For the price it is Fair."
Beds need to be replaced and carpet needs to be cleaned.Genuine Hotels.com guest review
I called ahead to make sure room had a microwave. But it did not. Had to cook in the lobby. Another guest had the same problem.Genuine Hotels.com guest review
"Glad I chose Red Roof Inn - Great place to stay."
It was great experience. I was traveling with my buddy, Duncan, and we were both politely received. I had some difficulty with a travel site and Ivan was on it the minute I showed up need one room, not four. He took immediate time to fix my situation. I very much appreciate his thoughtfulness. My room was great, everyone from the hotel was very polite […] and considerate. I look forward to making Red Roof Inn the first place for any travel I have in the future. Thank you for giving me the opportunity to say Thank You for your great service. I had every intention of writing a great review, but life got in the way. Thanks for being a clean, pleasant place to stay. Makes travel sooooo much easier. Read moreGenuine Hotels.com guest review
"Good price-value balance"
Superior king rooms are very spacious, enough appliances for a decent stay, kind personnel; good for a family stay at reasonable prices.Genuine Expedia guest review
Didnt get 1st floor that was reservedGenuine Hotels.com guest review
"Room was always cleaned and stock up"
We stayed for 3 nights. Every time we left we would come back to a clean a restocked room with fresh towels, soap etc . It was close to Walmart and restaurants. I would definitely stay there again.Genuine Expedia guest review
"Clean, simple, cheap."
Clean, simple, cheap. Good value. Room was clean, minimally stocked, about what you expect for the price.Genuine Expedia guest review
"Simple for one night stand"
The hotel shows all new rooms nevertheless I still see the same conditions from prior visitsGenuine Expedia guest review
didn't like overallGenuine Hotels.com guest review
Staff was helpful , rooms are ok . But for the price you can't go wrong.Genuine Expedia guest review
"Easy check in"
Although it was officially a "non-smoking" hotel, apparently it was just recently designated as such. The place certainly could use a thorough cleaning, complete with new drapes, carpeting and bed linens to get the smell out. My pajamas smelled like old cigarettes when I pulled them out of the suitcase. That said, the room was large, the wifi worked […] with no issues, and the bed was huge and comfortable. The tv was good, so no real complaints. There was a major fly problem in the room, but there were flies all over the city, so not much to be done, I guess. Read moreGenuine Expedia guest review
Overall was regular ..... The beds are too soft but that usual on hotelsGenuine Hotels.com guest review
"El Paso Weekend"
I am a Red Roof member. The front desk lady was real nice and offered me and even my daughter a water. The next day at check-out I told her about the room missing the microwave. She assured me that on my next stay to mention it and they would change my room.Genuine Hotels.com guest review
"happy with price"
Pleasureable stay. Nice facility for the price. Area nice as well.Genuine Hotels.com guest review
"Ok for simple one night "layover" at best."
For a hotel claiming to have remodeled, our room must of been skipped. the same old fixtures where there. Bed was more comfortable than some, but have had better. The bathroom looked like your typical built in the late 70s early 80s. The marble walls to the shower had a 3 foot crack in it. And was siliconed very sloppy with a very contrasting white. […] And small spider cracks were all over the both seam where it met the tub. Our toilet would stick every time we flushed it and run until I went in by hand and fixed the problem. Overall, I would not recommend this for anything more than a quick stay when you are looking for something late at night on your way thru El Paso. On a very PLUS note, they are 100% smoke free. Read moreGenuine Hotels.com guest review
A/C too noisy. ,Genuine Hotels.com guest review
"Hotel is old and has stains all in the carpet."
Hotel is outdated and makes you feel uncomfortable.Genuine Expedia guest review
it was horrible ac was broke foul smell not good at all booked two rooms moved several timesGenuine Hotels.com guest review
"Surprisingly up-to-date and great service!"
After reading several reviews I had some reservation about booking this hotel but it was in a great location according to the venue we were participating in. Upon arrival, Ivan (whom I had spoken to the day before check-in to confirm some amenities) greeted us pleasantly and professionally and made our check-in process easy. He had just made fresh coffee […] too! The king size bed room was immaculately clean and the furnishing was tasteful and modern. I would recommend this hotel to anyone and I am so pleased with this entire experience! Read moreGenuine Hotels.com guest review
Great hotel for the price. I like Red Roof Inns because they are dog friendly and pet fee free. They don't have any great area for dogs though. Many have grass, this one does not. Big rocks that are hard on paws. Did find a nice park within a 5 min drive though.Genuine Hotels.com guest review
"Convienient, Clean, Safe"
The deluxe King was huge, quiet and clean. Nice area was very safe. We are big fan of Red Roof nowGenuine Hotels.com guest review
"Red Roof Inn El Paso Tx"
Great experience rooms were clean and the staff was very generous.Genuine Expedia guest review
I was good. Although the shower didn't have enough water pressure.Genuine Hotels.com guest review
was only there to sleep. could benefit from a small continental breakfastGenuine Hotels.com guest review
Was very clean, the king room was very spacious and had clean bathroom.. Tv not that great but overall great hotelGenuine Expedia guest review
Didnt like the staff very grumpy with the clients doesnt have a breakfast time or at least apples during morning bur ac work very nice and beds are awesomeGenuine Expedia guest review
If I knew the hotel has poor quality, I would not book the hotel.Genuine Expedia guest review
"Check in check out"
I was in a rush, boom boom boom got in and out good service. Only one person at the desk but he was fast. Luckily he wasn't too stressed to be kind. Still another person would have made good service to great service.Genuine Hotels.com guest review
"A/C do not work"
I wouldn't recommend this hotel at all unless you really need the sleep. Temperature of the room that we got was horribly spitting fire! I'll be going back to the Marriott.Genuine Hotels.com guest review
"wifi not working"
Less convenient than East-side El Paso hotels. Internet wifi was not working.Genuine Hotels.com guest review
"Value but not luxury"
No hair dryers, pool closed with different excuses, no breakfast. Quiet & clean every day. Great climate control. Location on the west side perfect. We stayed 6 nights & liked the value.Genuine Expedia guest review
"Clean room, everything else not so much"
The hotel service was pretty poor, location was great for us, north end of town. The cost of the hotel was the reason we chose it, otherwise we would have def stayed somewhere else. The hotel in general, ie. halls etc. were pretty dirty. Our room was clean, but needs updating. Overall an OK hotel for the price.Genuine Hotels.com guest review
"OK except for the hot water"
The hotel was about what I expected. Room was quiet and AC wasn't noisy. Bed was average interspring mattress, nothing outstanding. The biggest problem was the water in the shower was not hot. I reported the problem during my stay but nothing changed.Genuine Expedia guest review
"You get what u paid for."
Arrived late at night (midnight) and had to wait for front desk person to come in the hotel. He was just walking around outside. We pulled around the back to go to our room and a couple individuals were walking around with hoodies on and their heads down. Scared for my family we rushed in the room. Also heard a lady yelling at somebody all night. Never […] again. Room wasn't very nice either. Read moreGenuine Hotels.com guest review
"very reasonable price. nice hotel"
had a really nice stay. staff was friendly and helpfulGenuine Hotels.com guest review
"OK stay at the Red Roof"
Some of the staff were very helpful And friendly others not so much. But the stay was pretty good. Loved the coffee there.Genuine Expedia guest review
"Great for the price"
New rooms, very friendly staff, great location. Excellent no frills, low bills hotel.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )