"ZERO FOR HOSPITALITY AND ETHICS"
This was my second stay at this property--the first time was strange as the management allowed homeless people to sleep on discarded mattresses outside near the side entrance. If this was meant as a noble gesture, they should have offered them a room inside of the building to save face with their paying tenants. Nevertheless, I booked this property […] again for a two-night stay because of its close proximity to my workplace, but this time their computers were down when I checked in and I was unable to add my fiancé’s name to the room. So, later that evening I went to the front desk to request a do not disturb sign and I asked the receptionist if I could sign my contract at that time and see replied that it was not necessary. Following, the next morning I went on a coffee run and my fiancé stayed behind and left the room to smoke and was locked out of the room in the rain with no shoes on because the key card would not work. At that time, she went to the front desk to request access to our room, but was refused because she was not on the contract, so she had to wait outside of the room until I returned from the store. I can understand, to some degree, them not giving my fiancé access to the room, but when I returned to question them about the issue, the manager informed me they had a signature on my contract and when I asked to see the paperwork there was a signature on it, but it was not mine. At that time, I refused to sign a contract and checked out a day early. Read moreGenuine Hotels.com guest review
Very good for the price.Genuine Hotels.com guest review
"So bad I didn't stay"
The hallways were musty and smokey and I really didn't care because I just needed a place to rest. When I turned on the room light a roach ran across the room and that was enough for me. I never stayed a s left immediately. The woman was nice enough to give met money back less what I gave Expedia.Genuine Expedia guest review
Hotel is under going remodeling. For what the hotel lacked the STAFF made up for it . Ceria, Anita , Kendra . ( and I hope I spell the ladies names correct and get their names right ) anyway these ladies made my stay of 5 weeks a pleasure . They went out if their way getting menues to area restaurants that delivered to hotel, made me aware of local […] activities as well, and I had a blast at every event. I can't say enough about these 3 ladies but when I come back to Newport News you best believe I'll be at the days inn . One more thing ...housekeeping ladies on my floor YALL ROCK!! See y'all at Xmas thank you for having me too Read moreGenuine Hotels.com guest review
The hotel needs some updating. The bathrooms were older and the rooms needed some fresh paint, although everything was clean. The staff was wonderful. They talked to our children and laughed with us and made everyone feel comfortable, as if they had known us forever, yet very professional. I recommend this hotel for anyone. The price was great and it […] is just a few miles down the road from everything you need. We spent the weekend at Busch Gardens and it was conveniently just a few miles down the road. Read moreGenuine Expedia guest review
Response by Days Inn Oyster Point at City Center Thank you for staying with us, we appreciate you choosing the Days Inn for your lodging needs. I am extremely pleased that you enjoyed your stay and that the staff was pleasurable. We anticipate our renovations to be completed soon and look forward to having you back. Thank you for taking the time to share your experience!
"Not a Bad Place to Crash"
Travelling 9 hours on a Friday after work and school, we arrived very late and waited an unusually long time to check in behind a guest that was dressed like someone you might see at an hourly rate hotel. The wait was miserable because at that point we just wanted to shower and sleep in a non seated position. Our check in was very quick and simple because […] we had booked our room before leaving for our trip. The front parking lot was completely full, but the back was all but empty and we were able to park right at the rear door which is closer to the elevator than the front anyway. The upstairs hallway was under construction and the ice machine sat out away from the unfinished walls so guests could access it during the renovations. We stayed two nights, check out was fast and easy. I would stay here again, its much better than some of the other places we've stayed in the area Read moreGenuine Expedia guest review
Response by Days Inn Oyster Point at City Center I apologize for the long wait to check in, especially after your long drive. I am pleased to hear your stay went well. We will be updating our breakfast options to ensure all of our guest can enjoy it. Thank you for staying with us and for sharing your experience with us, we look forward to accommodating you again.
"Decent Cheap Hotel"
Renovations going on while we were there, hotel is nothing fancy but was OK, I'd stay there again. My daughter goes to CNU and it is close to the campus.Genuine Hotels.com guest review
"Convenient to shopping, restaurants, Mariner's Mus"
The staff were friendly and helpful. The hotel is in the process of being upgraded. The rooms were clean and comfortable. Any problems were quickly taken care of. The morning breakfast was sufficient to get us started in the morning. Would happily stay there again.Genuine Hotels.com guest review
"we checked in and checked right back out"
As soon as walked into hotel lobby wished I was at a different hotel. It was under construction. Dust and drop cloth covering front desk. We check into room and left to get something to eat. I forgot my cell phone in room and when went back to get it, key card wouldnt work. After two attempts by front desk to fix it, they tell us we have to move to […] new room. Lug our stuff to new room. As soon as open door my partner notices it smells and there is no shower curtain in the tub. The poor front desk employee (and only one there working besides the construction worker) had just handed a shower curtain to some one walking in the hall who had to give it right to us. Needless to say we said we were checking out and wanted a refund. The one person who was working the front desk was doing the best she could under the circumstances and was very understanding when we said we were leaving. Until the hotel gets done with the remodel , dont waste your money or time with this place. They even had one room full of junk and I assume under remodel with the door wide open for all to see. Very unsightly. Read moreGenuine Hotels.com guest review
Convenient to local attractions and restaurants. Hotel maintenance was not good. Breakfast, although free was a little disappointing.Genuine Hotels.com guest review
"Get out the vacuum"
While the hotel personnel were friendly and polite, the room had not seen a thorough cleaning in quite a while. I dropped something behind the nightstand and saw dust and dirt. It appears that only the middle of the floor gets vacuumed on a regular basis. Where the floor meets the wall, it was dirty. The bathroom light fixture was old and yellowed so […] lighting was dim and the fluorescent light fixture flickered. Everything just looked old and worn. Read moreGenuine Hotels.com guest review
Nice Hotel. Great Rate!Genuine Hotels.com guest review
"You get what you pay for"
It's a old hotel and they are doing much needed renovations. It might get another rating when the work s complete. But not now.Genuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center Thank you for staying during our renovation process, we are working diligently to hurry this process along and ensure our are not inconvenienced in the process. We look forward to having you back in the near future. Thank you for taking the time to share your experience.
"An overnight stay in Newport News"
We booked two non-smoking double rooms for an awesome rate. The hotel was in the process of renovating and painting which might not have been attractive to some guests but I thought showed they are working on improving the place. The hotel staff were very pleasant and helpful and I would go back there again if I needed a hotel in Newport News. It was […] a basic hotel that met our needs. Decently clean and the beds were extremely comfortable and I had a wonderful night's sleep. Read moreGenuine Expedia guest review
"Get a 2nd floor room"
When I checked in, the desk person kept saying if the room wasn't to my expectations she would find me another. I soon found out why. The 1st floor room was not very clean and then I saw a big bug run across the floor. We looked at 2nd floor rooms and found one that was OK. Be sure to ask for a 2nd floor room.Genuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center Thank you for taking the time out of your busy schedule to complete our survey, I apologize for the inconvenience. We are currently under renovations and repairing everything in our rooms. We would like to ask you to return and watch us grow.
"Very Unhappy Guest"
It was a nightmare, the rooom was smellie. The hotel itself was not clean, when I walked into the front lobby at the enterance the floor was all tore up the front desk was suppose to be wood grain and it looked very old and run down, even behind the desk. Then we got on the elevators and the carpet was so dirty it was suppose to be a beidge color but […] it looked black. When we arrived on the second floor and exited the elevators it was so hot and muggie until it just took your breath away. When I used the bathroom and shower I developed an allergic reaction in my priviate area from either the soap from the wash cloth or an unclean toilet. the floor was unclean, and we found blonde hair all over the bathroom sink, even in the wash cloths. My hair is black. The breakfast was a joke, there was only fruit loops & frosted flakes. Their was no amenities at all, and one of the front desk staff was very rude when we checked out early. We had to threaten to call the police because when we asked for a receipt from the front desk the lady became irate...This by far was the worst hotel stay I have ever experienced. However, when I phoned the front office manager, she was very nice and apologetic and was willing to help however she could. Read moreGenuine Hotels.com guest review
The hotel is cheap and nothing fancy but it work the only problems we had were they had no towels when we asked for them and the toilet had a hard time flushingGenuine Hotels.com guest review
Overall my exeperience was ok. For the most part the staff was friendly, some werent that polite. There where short of towels and washclothes. When asked for clean clothes housekeeping was pretty rude. Although there where very friendly staff. Other than rude housekeeping my overall stay was pleasent.Genuine Expedia guest review
"Do NOT stay at this hotel unless you have to!"
My husband and I booked this hotel after reading the reviews; however, not only was the room dirty, falling apart, and smelly, but when we left for a meeting and then came back our door was ajar. Thankfully nothing was taken, but we checked out within hours of checking in and moved to the Magnuson. The only positive thing about the Days Inn was that […] the staff was kind, pleasant, attentive, and gracious, even when we said we were leaving. Read moreGenuine Expedia guest review
Stayed one night, enjoyed the pool very much, wonderful restaurants in walking distance, a must to walk around the shopping center, listened to live music, a beautiful area, breakfast was ok, would be nicer if they had hot foods like waffles, biscuits & gravy, fresh fruit would also be nice, had danishes, toast, bagels, cereal, juices, would stay a […] gain Read moreGenuine Expedia guest review
Response by Days Inn Oyster Point at City Center Thank you for letting us know about your stay. I am pleased to see that you enjoyed yourself. I look forward to accommodating you again in the near future.
"Family celebration for kids"
it was okay, staff was very friendly and personable, the public areas were very neat and clean and smelled ncie. pool was clean, kids enjoyed it.Genuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center Wonderful! I am so glad your stay went well. I appreciate you taking time out of your busy schedule to share your experience. Please feel free to contact us the next time you are in the Newport News area, we will be delighted to welcome you back.
Very very very slow service.Genuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center Thank you for staying with us at the Days Inn City Center, We look forward to your next visit.
"Nice hotel in convenient location"
We spent 2 nights. We took advantage of coffee and tea at the Continental Breakfast, but found the other offerings too high carbohydrate for our taste.Genuine Expedia guest review
Response by Days Inn Oyster Point at City Center Thank you for staying with us, I have met with my GM and we are looking to improve and change our breakfast to accommodate all of our guest. Thank you again and we hope to see you in the near future.
Overall the hotel was not that great I was not told that they would be renovating so my entire stay while there they had workers renovating the rooms and nothing at the hotel worked none of the equipment in the fitness center worked the pool was not cleaned out so that could not be used either I felt like I was in an episode of Martin.Genuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center Thank you for taking time out of your busy schedule to share your experience with us. I apologize that your stay was less than satisfactory, we are working on improving the quality of the property. I do hope you will revisit us once we complete this process and allow us to show you that we value our guest.
"Musty and dirty!"
The stay was absolutely the worst!!!!!!!!Do not stay here..... I booked this hotel because it had a pool, we get there and the receptionist says the pump broke that morning...However, we go out to look at the pool and it was pea soup green, so obviously they lied when the pump broke or if it really did. The receptionist gives us our key card, we slide […] the card into our assigned room...and the room is occupied there is a baby and mom in the room we were so embarrassed, nothing like having your privacy invaded. Then we get assigned another room we open the door and it smells terrible... musty the walls are dirty, remnants from previous quest still in the room, the sheets were stained and the bedspread had holes in it. I realize it is not a 5 star hotel.. However, some basic things you want, is clean sheets and room. I complained to the receptionist and she says they are in the mist of renovation. I said okay fine, and then I said well you should not book people if you are not able to provide some basic needs..by the way I saw no signs that said "please excuse our mess while we are under construction" ...Do not stay here it is a waste of your money and time!!!!!!!!!! Read moreGenuine Hotels.com guest review
"Great staff and good location but that's it"
I feel bad leaving this bad review as the staff were so pleasant and professional. Good location - close to many shops. Rooms were clean but the one we were first given had a faint smell of mold. After notifying the front desk of this, we were moved to a much nicer smelling room. There was no HBO despite this being listed on hotels.com as an available […] feature. The pool water was dark green and unusable. The hallways were kind of unsightly as they were in the progress of being re-fitted with carpet boarders. Breakfast was limited to just a few items. Read moreGenuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center Thank you for staying with us, I apologize that your stay was not a pleasurable. As you experienced, we are under renovations in all the rooms and public areas. I do hope you will return and see the changes made. Your review allows us to make the changes necessary to ensure our guest has a positive experience.
our stay was not the best. we were on the 2nd floor and it stayed noisy all night long because of children and teenagers being so loud and disrespectful.Genuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center I apologize to you and your family, we strive to ensure each of our guest has a "Sunsational" stay. I appreciate you informing us about this. I will look into changing our group policies to ensure other guest are not disturbed. Thank you for your time and I am sorry for your experience.
"Mold and moisture problems..."
Staff was very friendly and sweet. I had my daughter ask for more towels and the staff, told her to bring the old ones to her and she would give her new towels. I thought that was odd. Cause the towels were so stained, that it looked like they cleaned something with the towels. The hotel needs some renovation done fast. While checking in water was falling […] from the ceiling on the receptionist desk. Was instructed pool was down for cleaning. However its the end of July, pool should have been ready. Water was green and trash and debris was on the side of the building. Walking through the hotel the cove base around the hallways were removed so it looked terrible. Air conditioning registers were sitting on the floor so you can see the duct work. Opening our oom door, it smelled just like mold. The bathroom was nasty. The ceiling tile had water damage and wasn't seated properly. Where it exposed mold. Toilet wasn't cleaned at all and had rust around the bottom of toilet where the screw bolts go from toilet into the floor flange. Also toulwt kept running the whole time. Wallpaper was bubbling and the windows were so dirty, you couldn't see out the window. Location was great cause it was so close to everything. I took pictures of some of the mess. Read moreGenuine Expedia guest review
"close to all"
needs to get a hold on the linens ,no clean towels or bed sheets,cleaness of the rooms need to be looked into,no room cleaning .bad attitude on the house keepers to get off work and not on the clients.did not give or leave towels when asked.bathroom has mold under ledge in tub and shower head need maintenance done fast .Genuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center I have spoken to the Gm and he is looking into making sure there is enough supplies for all of our guest. I apologize about your stay and I can reassure you the other issues you had will be addressed. Thank you for sharing
"RUN!! And run FAST!"
Horrible, to say the least! Dirty pillow cases and a cockroach in the room! Old and shabby! In a not-so-appealing part of the neighborhood!Genuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center I'm sorry you had a bad experience with us. We are taking the actions needed to ensure guest will have a positive experience with us. We are located in Newport News City Center with upscale businesses around us and close to local attractions.
"A Honest ZERO!"
When i checked in at midnight i had to wait a good 20 min because she couldn't find my reservation. Turned out that someone had already checked me in long before. When i finally got to my room it had a old musty smell and the table had sweat rings from someone cup which was still wet indicating that someone had to have recently been in that room after […] the cleaning or without cleaning. Me and my daughter slept on top of the covers, i probably would have left to go somewhere else if it wasn't so late. Not to mention the center of the lobby had about 3 big buckets in the middle of the floor catching water and another on the counter. My stay was THE WORST experience with a hotel EVER! Read moreGenuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center Thank you for taking the time out of your schedule to share your experience. We take every experience and use it to improve our property to ensure our guest has a pleasant stay, I apologize that your stay was not. We are under renovations at he moment to improve the quality. I do hope once everything is completed you and your family will return.
Very, clean, and private. 10 mins away from our family's home. Cute little pool. It was never crowded. Would def stay there again.Genuine Hotels.com guest review
The people was very nice and the breakfast was good. The young girl keep the food available. The rooms was very out dated. Room 103 was damp and smelled.Genuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center Thank you for choosing the Days Inn for your lodging needs, I am glad to see your stay went good. I look forward to your next stay after our renovations.
Every 4th of July we come to VA from NY for a family gathering at our familys house in Hampton, Va. It was about 10 min drive. Hotel was pretty clean, private, and staff was friendly. The pool was small but there was never anyone there. So it worked for us. Thank youGenuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center Thank you for taking the time out of your schedule to write a review. I am glad to see that you are a loyal customer and continuing to stay here at the Days Inn City Center. We look forward to your next visit.
No coffee pot in room,no ice bucket in room, no towels had to call front desk for towels. stain on pillowcase not very good.If it was not last minuet I would have went somewhere elseGenuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center Good afternoon, I apologize about your experience while staying with us, I can reassure you that I am looking into this situation. Although we are going through changes, you should have not experienced that. I would like to welcome you back to the hotel once we have fully completed the renovations.
"Old and Dirty"
This hotel is in a great location but it is due for remodeling. The paper wall was coming off in the bathroom. The carpet was sticky and nasty in some spots. The shower had mold. The free breakfast was not that great. You only get juice, coffee, bread, and muffins. I have gotten better breakfast in comparable hotels around northern Virginia.Genuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center Thank you for sharing your experience during your stay with us.And yes we are currently going under total renovations, and not just on the hotel but we are going to upgrade the continental breakfast as well. I do hope that you come and enjoy the changes.
"close to my daughters apartment."
The rooms were not as clean as a previous visit. The room on the first floor looked like it had a leak. The bathroom did not have a exhaust fanGenuine Expedia guest review
Response by Days Inn Oyster Point at City Center Thank you fro being a loyal guest. I am sorry to hear that your stay was not as pleasant as your previous ones. We are renovating the entire property and look forward to your next visit and can watch us transform. Thank you!
I was told there would be breakfast in the morning from 6am to 9am. When I came down at 6:30 am there was not even any coffee.Genuine Hotels.com guest review
"great stay great people"
It was pretty good.. I didnt expect such greatness at a days inn... but I felt like i was in the Ritz Carlton.....Great Job Especially to Ms Shirley front desk agent!!!!Genuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center Wonderful!!!... I am very pleased to hear that your stay with us was pleasant. I do hope you will revisit us soon. Thank you for being our guest!
"Pass this one by"
The hotel staff was very friendly, but the hotel itself was run down and dirty. I would NEVER stay there again.Genuine Expedia guest review
"Will never return. ..."
I was surprised how the carpet in room was dirty, bathroom floors underneath the sink was dirty, the bathroom towels and washclothes were dingy looking. The sheets didn't fit the bed, and the pillow cases was dirty.Genuine Hotels.com guest review
"Close to the Hampton civic center."
Think it was good. I like the specific rates.Genuine Hotels.com guest review
"Blast from the past"
Just needs an update, but very affordable, in the business district of oyster pointGenuine Expedia guest review
"You get what you pay for"
It was fine for what we needed. For $50 for a night to crash after being out at a club, it was fine. I wouldn't want to stay there for an extended period of time.Genuine Expedia guest review
"Would not stay here again."
I understand that you get what you pay for. However, after driving for 6 hours I expected a clean room. Upon check-in the desk clerk informs me that there are no keys and he will have to let me into the room, that I can get a key in the morning from the manager. I was fine with that all I wanted was some sleep. When the room was opened the beds had […] not been made and there was trash in and around the wastebasket. He started asking if it was possible, for what I don't know. I told him I was not staying in that room. The room I finally got was not much cleaner, but I was tired and the payment was non refundable. The next morning, my daughter and I left for the day. When we got back someone had used our restroom. It's possible one of us had failed to flush, but we doubted it. Read moreGenuine Expedia guest review
"right in the heart of the city center"
I've had better hotel stays, the bed was uncomfortable, the room phone cord was broke and the night stand light didn't work. since I got in late and was leaving in the morning I didn't make a fuss.Genuine Hotels.com guest review
carpets needed shampooing and nightstands had not been cleaned. There were sticky surfaces from previous guests and blanket under comforter had numerous cigarette burn holes.Genuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center I apologize about your stay with us. We are looking into this matter, as we are starting our renovation process and I will make sure the company knows about your experience for future renovation plans. Thank you for taking the time out of your day to inform us about your experience.
Not too bad but not near the best place I have stayed. Mold all over the room window contributes to the low scoreGenuine Hotels.com guest review
The room was very dated! Paint was coming off the walls.The room had holes. I was so upset that I wanted to leave. I had my children ages 2 and 6months there and I didnt even want them to sit on the floor. The breakfast was a waste of time. I have small kids so im up very early 630-7am, when i went down to get some oj smh their wasnt anything left The […] hotel staff was ok. When I asked for more towels they seem as if I was disturbing them. I will never stay there again. It wasnt worth the money I thought I was saving. if your going fro cheap stay, just dont bring your children. Read moreGenuine Expedia guest review
PET FRIENDLY HOTEL, BUT DOGS WITHOUT LEASHES WERE RUNNING AROUND IN THE FOOD AREAGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )