"Do NOT stay at this hotel unless you have to!"
My husband and I booked this hotel after reading the reviews; however, not only was the room dirty, falling apart, and smelly, but when we left for a meeting and then came back our door was ajar. Thankfully nothing was taken, but we checked out within hours of checking in and moved to the Magnuson. The only positive thing about the Days Inn was that […] the staff was kind, pleasant, attentive, and gracious, even when we said we were leaving. Read moreGenuine Expedia guest review
Stayed one night, enjoyed the pool very much, wonderful restaurants in walking distance, a must to walk around the shopping center, listened to live music, a beautiful area, breakfast was ok, would be nicer if they had hot foods like waffles, biscuits & gravy, fresh fruit would also be nice, had danishes, toast, bagels, cereal, juices, would stay a […] gain Read moreGenuine Expedia guest review
Response by Days Inn Oyster Point at City Center Thank you for letting us know about your stay. I am pleased to see that you enjoyed yourself. I look forward to accommodating you again in the near future.
"Family celebration for kids"
it was okay, staff was very friendly and personable, the public areas were very neat and clean and smelled ncie. pool was clean, kids enjoyed it.Genuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center Wonderful! I am so glad your stay went well. I appreciate you taking time out of your busy schedule to share your experience. Please feel free to contact us the next time you are in the Newport News area, we will be delighted to welcome you back.
Very very very slow service.Genuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center Thank you for staying with us at the Days Inn City Center, We look forward to your next visit.
"Nice hotel in convenient location"
We spent 2 nights. We took advantage of coffee and tea at the Continental Breakfast, but found the other offerings too high carbohydrate for our taste.Genuine Expedia guest review
Response by Days Inn Oyster Point at City Center Thank you for staying with us, I have met with my GM and we are looking to improve and change our breakfast to accommodate all of our guest. Thank you again and we hope to see you in the near future.
Overall the hotel was not that great I was not told that they would be renovating so my entire stay while there they had workers renovating the rooms and nothing at the hotel worked none of the equipment in the fitness center worked the pool was not cleaned out so that could not be used either I felt like I was in an episode of Martin.Genuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center Thank you for taking time out of your busy schedule to share your experience with us. I apologize that your stay was less than satisfactory, we are working on improving the quality of the property. I do hope you will revisit us once we complete this process and allow us to show you that we value our guest.
"Musty and dirty!"
The stay was absolutely the worst!!!!!!!!Do not stay here..... I booked this hotel because it had a pool, we get there and the receptionist says the pump broke that morning...However, we go out to look at the pool and it was pea soup green, so obviously they lied when the pump broke or if it really did. The receptionist gives us our key card, we slide […] the card into our assigned room...and the room is occupied there is a baby and mom in the room we were so embarrassed, nothing like having your privacy invaded. Then we get assigned another room we open the door and it smells terrible... musty the walls are dirty, remnants from previous quest still in the room, the sheets were stained and the bedspread had holes in it. I realize it is not a 5 star hotel.. However, some basic things you want, is clean sheets and room. I complained to the receptionist and she says they are in the mist of renovation. I said okay fine, and then I said well you should not book people if you are not able to provide some basic needs..by the way I saw no signs that said "please excuse our mess while we are under construction" ...Do not stay here it is a waste of your money and time!!!!!!!!!! Read moreGenuine Hotels.com guest review
"Great staff and good location but that's it"
I feel bad leaving this bad review as the staff were so pleasant and professional. Good location - close to many shops. Rooms were clean but the one we were first given had a faint smell of mold. After notifying the front desk of this, we were moved to a much nicer smelling room. There was no HBO despite this being listed on hotels.com as an available […] feature. The pool water was dark green and unusable. The hallways were kind of unsightly as they were in the progress of being re-fitted with carpet boarders. Breakfast was limited to just a few items. Read moreGenuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center Thank you for staying with us, I apologize that your stay was not a pleasurable. As you experienced, we are under renovations in all the rooms and public areas. I do hope you will return and see the changes made. Your review allows us to make the changes necessary to ensure our guest has a positive experience.
our stay was not the best. we were on the 2nd floor and it stayed noisy all night long because of children and teenagers being so loud and disrespectful.Genuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center I apologize to you and your family, we strive to ensure each of our guest has a "Sunsational" stay. I appreciate you informing us about this. I will look into changing our group policies to ensure other guest are not disturbed. Thank you for your time and I am sorry for your experience.
"Mold and moisture problems..."
Staff was very friendly and sweet. I had my daughter ask for more towels and the staff, told her to bring the old ones to her and she would give her new towels. I thought that was odd. Cause the towels were so stained, that it looked like they cleaned something with the towels. The hotel needs some renovation done fast. While checking in water was falling […] from the ceiling on the receptionist desk. Was instructed pool was down for cleaning. However its the end of July, pool should have been ready. Water was green and trash and debris was on the side of the building. Walking through the hotel the cove base around the hallways were removed so it looked terrible. Air conditioning registers were sitting on the floor so you can see the duct work. Opening our oom door, it smelled just like mold. The bathroom was nasty. The ceiling tile had water damage and wasn't seated properly. Where it exposed mold. Toilet wasn't cleaned at all and had rust around the bottom of toilet where the screw bolts go from toilet into the floor flange. Also toulwt kept running the whole time. Wallpaper was bubbling and the windows were so dirty, you couldn't see out the window. Location was great cause it was so close to everything. I took pictures of some of the mess. Read moreGenuine Expedia guest review
"close to all"
needs to get a hold on the linens ,no clean towels or bed sheets,cleaness of the rooms need to be looked into,no room cleaning .bad attitude on the house keepers to get off work and not on the clients.did not give or leave towels when asked.bathroom has mold under ledge in tub and shower head need maintenance done fast .Genuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center I have spoken to the Gm and he is looking into making sure there is enough supplies for all of our guest. I apologize about your stay and I can reassure you the other issues you had will be addressed. Thank you for sharing
"RUN!! And run FAST!"
Horrible, to say the least! Dirty pillow cases and a cockroach in the room! Old and shabby! In a not-so-appealing part of the neighborhood!Genuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center I'm sorry you had a bad experience with us. We are taking the actions needed to ensure guest will have a positive experience with us. We are located in Newport News City Center with upscale businesses around us and close to local attractions.
"A Honest ZERO!"
When i checked in at midnight i had to wait a good 20 min because she couldn't find my reservation. Turned out that someone had already checked me in long before. When i finally got to my room it had a old musty smell and the table had sweat rings from someone cup which was still wet indicating that someone had to have recently been in that room after […] the cleaning or without cleaning. Me and my daughter slept on top of the covers, i probably would have left to go somewhere else if it wasn't so late. Not to mention the center of the lobby had about 3 big buckets in the middle of the floor catching water and another on the counter. My stay was THE WORST experience with a hotel EVER! Read moreGenuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center Thank you for taking the time out of your schedule to share your experience. We take every experience and use it to improve our property to ensure our guest has a pleasant stay, I apologize that your stay was not. We are under renovations at he moment to improve the quality. I do hope once everything is completed you and your family will return.
Very, clean, and private. 10 mins away from our family's home. Cute little pool. It was never crowded. Would def stay there again.Genuine Hotels.com guest review
The people was very nice and the breakfast was good. The young girl keep the food available. The rooms was very out dated. Room 103 was damp and smelled.Genuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center Thank you for choosing the Days Inn for your lodging needs, I am glad to see your stay went good. I look forward to your next stay after our renovations.
Every 4th of July we come to VA from NY for a family gathering at our familys house in Hampton, Va. It was about 10 min drive. Hotel was pretty clean, private, and staff was friendly. The pool was small but there was never anyone there. So it worked for us. Thank youGenuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center Thank you for taking the time out of your schedule to write a review. I am glad to see that you are a loyal customer and continuing to stay here at the Days Inn City Center. We look forward to your next visit.
No coffee pot in room,no ice bucket in room, no towels had to call front desk for towels. stain on pillowcase not very good.If it was not last minuet I would have went somewhere elseGenuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center Good afternoon, I apologize about your experience while staying with us, I can reassure you that I am looking into this situation. Although we are going through changes, you should have not experienced that. I would like to welcome you back to the hotel once we have fully completed the renovations.
"Old and Dirty"
This hotel is in a great location but it is due for remodeling. The paper wall was coming off in the bathroom. The carpet was sticky and nasty in some spots. The shower had mold. The free breakfast was not that great. You only get juice, coffee, bread, and muffins. I have gotten better breakfast in comparable hotels around northern Virginia.Genuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center Thank you for sharing your experience during your stay with us.And yes we are currently going under total renovations, and not just on the hotel but we are going to upgrade the continental breakfast as well. I do hope that you come and enjoy the changes.
"close to my daughters apartment."
The rooms were not as clean as a previous visit. The room on the first floor looked like it had a leak. The bathroom did not have a exhaust fanGenuine Expedia guest review
Response by Days Inn Oyster Point at City Center Thank you fro being a loyal guest. I am sorry to hear that your stay was not as pleasant as your previous ones. We are renovating the entire property and look forward to your next visit and can watch us transform. Thank you!
I was told there would be breakfast in the morning from 6am to 9am. When I came down at 6:30 am there was not even any coffee.Genuine Hotels.com guest review
"great stay great people"
It was pretty good.. I didnt expect such greatness at a days inn... but I felt like i was in the Ritz Carlton.....Great Job Especially to Ms Shirley front desk agent!!!!Genuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center Wonderful!!!... I am very pleased to hear that your stay with us was pleasant. I do hope you will revisit us soon. Thank you for being our guest!
"Pass this one by"
The hotel staff was very friendly, but the hotel itself was run down and dirty. I would NEVER stay there again.Genuine Expedia guest review
"Will never return. ..."
I was surprised how the carpet in room was dirty, bathroom floors underneath the sink was dirty, the bathroom towels and washclothes were dingy looking. The sheets didn't fit the bed, and the pillow cases was dirty.Genuine Hotels.com guest review
"Close to the Hampton civic center."
Think it was good. I like the specific rates.Genuine Hotels.com guest review
"Blast from the past"
Just needs an update, but very affordable, in the business district of oyster pointGenuine Expedia guest review
"You get what you pay for"
It was fine for what we needed. For $50 for a night to crash after being out at a club, it was fine. I wouldn't want to stay there for an extended period of time.Genuine Expedia guest review
"Would not stay here again."
I understand that you get what you pay for. However, after driving for 6 hours I expected a clean room. Upon check-in the desk clerk informs me that there are no keys and he will have to let me into the room, that I can get a key in the morning from the manager. I was fine with that all I wanted was some sleep. When the room was opened the beds had […] not been made and there was trash in and around the wastebasket. He started asking if it was possible, for what I don't know. I told him I was not staying in that room. The room I finally got was not much cleaner, but I was tired and the payment was non refundable. The next morning, my daughter and I left for the day. When we got back someone had used our restroom. It's possible one of us had failed to flush, but we doubted it. Read moreGenuine Expedia guest review
"right in the heart of the city center"
I've had better hotel stays, the bed was uncomfortable, the room phone cord was broke and the night stand light didn't work. since I got in late and was leaving in the morning I didn't make a fuss.Genuine Hotels.com guest review
carpets needed shampooing and nightstands had not been cleaned. There were sticky surfaces from previous guests and blanket under comforter had numerous cigarette burn holes.Genuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center I apologize about your stay with us. We are looking into this matter, as we are starting our renovation process and I will make sure the company knows about your experience for future renovation plans. Thank you for taking the time out of your day to inform us about your experience.
Not too bad but not near the best place I have stayed. Mold all over the room window contributes to the low scoreGenuine Hotels.com guest review
The room was very dated! Paint was coming off the walls.The room had holes. I was so upset that I wanted to leave. I had my children ages 2 and 6months there and I didnt even want them to sit on the floor. The breakfast was a waste of time. I have small kids so im up very early 630-7am, when i went down to get some oj smh their wasnt anything left The […] hotel staff was ok. When I asked for more towels they seem as if I was disturbing them. I will never stay there again. It wasnt worth the money I thought I was saving. if your going fro cheap stay, just dont bring your children. Read moreGenuine Expedia guest review
PET FRIENDLY HOTEL, BUT DOGS WITHOUT LEASHES WERE RUNNING AROUND IN THE FOOD AREAGenuine Hotels.com guest review
"Days Inn - stayed one night"
Very appreciative that Days Inn made special accommodations for our needs for our one night stay. Thank you so much!Genuine Hotels.com guest review
"Good hotel if you just need a basic room."
Good standard room. Very reasonable rate for the area. The continental breakfast was a little lacking.Genuine Expedia guest review
"DON'T DO IT!!!"
Most awful experinece ever (I am NOT a complainer, and this is a rare case for me to be submitting a review). I have stayed in other places while they were undergoing construction-the problemns run deeper than that. Room keys didn't work-cockeroach in the room-horrible and dismissive owner. Only shining light was the wonderful Cierra-the poor gal needs […] to find other employment SOON!!! She is way too good of an employee to have to try to make up for the lack of initiative in that place. Not worth the few bucks you are going to save....run....away!!! Read moreGenuine Expedia guest review
Good just need better pillowsGenuine Hotels.com guest review
Stayed on May 13, 2013 smelled like smoke needs to be updatedGenuine Hotels.com guest review
"Heart of the city"
The staff was very friendly as always My room was very comfortable.With just a few tweaks I believe the hotel could be rated higher by more visitors. Overall I got a great deal and I would definitely stay there again.Genuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center Thank you for staying with us and sharing your experience. It's a pleasure to hear that things went well. i look forward to your next arrival.
"Convenient, yet tucked away"
Had an enjoyable stay. Room was clean. Breakfast was good. Staff was amazing, very polite and friendly. Smilies mean a lot. Rooms have been redecorated, however the old nail holes in the walls were rather large and were never filled. Looks very unattractive in a hotel of this quality. Would work to remedy those immediately. Small things like that will […] cause your hotel to look rundown over time. Read moreGenuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center thank you for sharing your experience with us, I am so glad your stay went well and the staff was able to contribute to your pleasureable stay. We look forward to your next visit .
"Good hotel for the money, close to UNC,"
First room had water on the floor in bathroom when we arrived. They were going to get someone to come and fix it but we requested a new room and got a real nice one on an upper floor, mcuh better then the first floor. Front desk was very busy but helpful. Place could use a new paint job and more lights in hallways.Genuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center Thank you for choosing the Days Inn City Center for your lodging needs while in the area. I am glad the staff was able to take care of your needs, we are starting to paint the rooms and continue the renovation process. Thank you for taking the time out of your day to share your experience.
I was told when booking that it was a new Days Inn. There is no way this was a new hotel. It was old looking and old smelling. Doable for one night and thankfully that was all we were staying.Genuine Expedia guest review
Response by Days Inn Oyster Point at City Center I apologize that you were misinformed about the hotel, you are correct we are not a new property, BUT we are under new ownership and they are starting the renovation process to upgrade the property. Your feedback is very important to us, that way we know what we need to focus on. I do hope you will revisit us once the renovations are complete. Thank you for being our guest and look forward to welcoming you back.
EXCELLENT ALWAYS CLEAN AND FRIENDLY STAFF!Genuine Hotels.com guest review
Response by Days Inn Oyster Point at City Center Thank you for sharing you rexperience with us. I'm glad you r stay went well. I do look forward to accomodating you and your guest again while your're in the area.
Staff was great. Everything else needs major renovation.Genuine Hotels.com guest review
"The place could use some remodeling and upgrades."
Great parking space. Room needs some remodeling. TV was old a flat screen would be nice.Genuine Expedia guest review
Response by Days Inn Oyster Point at City Center Good Afternoon, Thank you for taking the time to share with us your experience here at the Days Inn City Center. We are currently in the process of upgrading our hotel and do hope that you will visit us once our renovations are complete. I am going to research your charges and will contact you once I know more. Thank you again!
OK not bad nor worst.Genuine Hotels.com guest review
I did not find it convenient because I chose the wrong location which since I dont drive was too far for me to get around. i will be more specific next time, because another Days Inn was across the street fro mwhere I needed. Otherwise the hotel rocks.Genuine Hotels.com guest review
"customer satisfaction not a priority."
The hotel elevator smelled of smoke and the hallways. The exit door did not open all the way and is a safety hazard. The door keys stopped working and had to be rekeyed. The only food thing I can say is that it was inexpensive. Oh, by the way the male front desk employee is not customer friendly.Genuine Expedia guest review
"except for breakfast ... 98%"
At this price point, hotel was just perfect ... except for breakfast and bath tub caulking. Caulking securing panels above tub was not clean. Everything else in room and hotel was clean. Breakfast plates were poor quality. Two child cereal selections. Cereal bowl cracked a bit as a I picked up full bowl with one hand. One of the two juice selections […] was inoperable/broken. Hot coffee was dispensed from two urns ... both were empty and it took seven minutes before attendent filled one. No eggs. Very good value for $56 (total costs). Read moreGenuine Hotels.com guest review
"Not Worth the Money You May Save"
The location is ideal: within a short distance of the hotel, there are shops, cafes, and a lovely fountain. That's where the good news stops. The drive into the hotel (parking lot) demonstrates the overall care for this property: rutty at best. I gave the front desk gentlemen my name 5 times -- needed to spell it four. It was as if he wasn't listening […] to me. He wasn't. My room had three of the four lights unplugged. The clock radio was similarly unplugged and looked as if it hadn't been dusted in months. Despite the stuffiness of the room, I had to turn off the air conditioning during the night because it sounded like an aircraft carrier taking off. And finally, the small fridge -- while a nice touch -- also was clanking throughout the night. Overall, a lousy experience with an even worse night sleep. Read moreGenuine Expedia guest review
"Great price for stay"
It was pleasant. Not much more to say beyond that. I only use the hotel to visit friends and family while i'm there.Genuine Expedia guest review
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