All hotels in San Francisco, California, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here940 Sutter Street, San Francisco, CA, 94109, United States of America, ‏‎800-491-6126
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4.0 / 5Excellent

Score breakdown (from 545 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.1
  • Comfort
    4.0
  • Condition
    3.9
  • Neighborhood
    3.7
4.0 / 5Excellent
"Great Hotel in San Francisco"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I selected the hotel based on the expedia rating, location (a 15 minute walk from my conference hotel) and room rate. The hotel lived up to my expectations and the front desk staff exceeded it in helpfulness and friendliness.
Genuine Expedia guest review
Other trip Nov 20, 2014
ravin
US
4.0 / 5Excellent
"Business trip to SF"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
The Hotel Vertigo is a good hotel that wants to be a hip hotel and if the had an F & B component they could be. It looks like they started to but a Lobby bar in about a year ago but never finished the project and they have temp construction wall up also they seem to have closed the meeting space down on the mezzanine level and put up another temp wall. The lobby other that these two temp walls is beautiful but empty.... With out the F & B (lobby bar) they have no reason to have a social lobby and it will not be that hip hotel it should be. Staff is great my TV didn't work for two days (thank you Direct TV). The hotel discounted my rate.
Genuine Expedia guest review
Other trip Nov 20, 2014
Craig
US
4.0 / 5Excellent
"Cool boutique hotel."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Old building, cool decor, nice staff. Really good location to catch cable car or hit Nob Hill. Room was clean and comfortable. .a little small, but super cool.
Genuine Expedia guest review
Other trip Nov 20, 2014
Tishy
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel is nicely renovated. No A/C but they have a ceiling fan. The room is small but fits a single person perfectly.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Awesome location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Beautiful old hotel with awesome history centered in the heart of the tenderloin .. We will definetly be back!!!
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Great place to stay!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
It was a last minute one night get-a-way and turned out great! My hubby and I rarely get out without the kids so picking hotel out of all of the others I looked at, we got lucky. Inexpensive, friendly staff, clean rooms, great decore and fairly close to Union Square.
Genuine Hotels.com guest review
1 night romance trip Nov 15, 2014
dawn
US
4.0 / 5Excellent
"Great Stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel Vertigo more than met our expectations. Location is great, within walking distance to sightseeing in town. Hotel itself is trendy & well kept & all staff are friendly & helpful.
Genuine Hotels.com guest review
2 night romance trip Nov 13, 2014
Annie
US
4.0 / 5Excellent
"Quirky and Worth It"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
clean, nicely accommodated, a little bit quirky...but I thoroughly enjoyed the hotel. ok, so it is near a seedy section of the city...but that area is easily avoided. if u are tired of hotels that look alike but want something clean with a good staff try it...I liked it n so will you.
Genuine Hotels.com guest review
1 night trip Nov 14, 2014
Gary
US
4.0 / 5Excellent
"Great environment. Needs a guest service refresh."
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
The room did not disappoint. A complete value for the money. The room was clean and quiet, and the bed comfy. As I arrived late, the night staff was incredibly gracious. Conversely, the day staff...particularly Mr. Bland (yep, that was his name) couldn't be bothered. His guest service priorities need to be significantly sharpened. Not something over which the poor fellow should lose his job...but listen up corporate...Mr. Bland is in desperate need of training, so that his guest service skills are elevated to match the experience of the overall hotel environs.
Genuine Hotels.com guest review
1 night business trip Nov 13, 2014
colette
US
3.0 / 5Good
"Room was ok. But, the service was bad."
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    2.0
Asked bathtub room but, not available.front desk service was bad. room has noise from next room.
Genuine Hotels.com guest review
2 night business trip Nov 11, 2014
A Traveler
US
4.0 / 5Excellent
"Consistent"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
I have stayed at Hotel Vertigo multiple times. It is consistently clean. My only complaint is that on the TV did not work in the hotel room on the first night. Fortunately they seemed to care. Specifically, once I mentioned this to the front desk they offered to move me to another room (I declined since I had already unpacked) and then had someone fix it the next day. I'd recommend this hotel.
Genuine Hotels.com guest review
2 night business trip Oct 27, 2014
Lawrence
US
4.0 / 5Excellent
"Comfort for Less"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
I liked this place - very quirky, but also clean, and with a super comfortable bed. It's a terrific affordable hotel in San Francisco. Neighborhood is just on the verge of the Tenderloin - never felt unsafe but it's not really a high tourist area (which may be appealing for some). I liked it and will come back.
Genuine Hotels.com guest review
1 night business trip Oct 28, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very accommodating. Stored our luggage and parked our car so we could get to the World Series game. Great customer service.
Genuine Expedia guest review
Other trip Oct 27, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Change the double beds in queens bed. There is space for it !!
Genuine Expedia guest review
Other trip Oct 23, 2014
Chicconat
US
5.0 / 5Outstanding
"historic yet new"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A great location close to everything. The room was very modern and clean. Tues there is no air condition (it's a very old hotel what do you expect) ... But then again the Bay Area is not that hot. My partner and I were fine with the celing fan, wall fan, and nice big window the cool air was flowing in (we were on the 7th floor) ... Free wine also and the valet was great.... Keep in mind you must park in front of the hotel 1st and ask for the valet ... Wonderful fun clean hotel
Genuine Expedia guest review
Other trip Oct 22, 2014
travel ofetn
US
4.0 / 5Excellent
"Convenient, Clean and Central"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This hotel is comfortable, clean and convenient for central San Francisco. We stayed in mid October so the room was a pleasant temperature with the cooling ceiling fan running through the night. It might get hot in the summer, though. The staff are very helpful and friendly. We had hearty breakfasts across the street at Thad's Cosy Cafe, another friendly establishment.
Genuine Expedia guest review
Other trip Oct 22, 2014
Marygee
US
4.0 / 5Excellent
"Nice hotel close to Union Square."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
It was a good experience. Nice hotel close to Union Square.
Genuine Expedia guest review
Other trip Oct 21, 2014
Jason
US
3.0 / 5Good
"not great...not terrible"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
located in a transitional neighborhood, it is walkable to most SF spots. No frills and no air conditioning so stay away during mid-summer.
Genuine Expedia guest review
Other trip Oct 17, 2014
Steve
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Easy walk to union square and cable cars. The hotel was nice enough but the bed we had was uncomfortable. We sstayed only a weekend any longer and we would have had to change hotels.
Genuine Expedia guest review
Other trip Oct 16, 2014
A Traveler
US
3.0 / 5Good
"Beds not comfortable, neighborhood not ideal"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    2.0
My stay was fine. Way overpriced but that had to do with the Dreamforce conference in town. The Tenderloin neighborhood is not super safe at night - crummy part of town but not far from downtown, Union Square, Nob Hill and some of the nicer areas. Hotel was clean, pretty basic. Great robes. Biggest complaint is that the bed and pillows were extremely uncomfortable. Hard as rocks. Did not sleep well.
Genuine Hotels.com guest review
1 night business trip Oct 13, 2014
A Traveler
US
2.0 / 5Fair
"Watch Out!"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
This is an older hotel and it does not have air conditioning. Be careful on a hot day! I also have a problem with the management. They will charge the credit card you gave them to hold the room for the full charge of your stay prior to you checking in. If you want to change cards or pay in cash it's too late. Be careful of this place!
Genuine Hotels.com guest review
2 night trip with friends Oct 11, 2014
Michael
US
5.0 / 5Outstanding
"great staff, location and hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
the staff is friendly, helpful and extremely great all around. from the receptionist to the maintenance man.really great staff. the hotel is located half a mile away from union square nice 5 minute walk. there are a lot of great places to eat or get a drink along the way. the room its self is nice well furnished nice decor. could use a bigger tv but we really didn't use it.
Genuine Expedia guest review
Other trip Oct 13, 2014
Diego
US
4.0 / 5Excellent
"Nice, unique Hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
A very nice, unique styled Boutique Hotel - everything was as expect. The only two things, that made us a bit unhappy were the paper thin walls and not properly closing doors (you could hear everything happening on the corridor and the neighbour rooms) and the location, which is really close to some not that nice areas. Maybe we just have been too scared :)
Genuine Hotels.com guest review
2 night romance trip Sep 3, 2014
A Traveler
US
3.0 / 5Good
"Old building, No Air Conditioning!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The room did not have any air conditioning. The hotel placed a large very loud fan in the room to attempt to cool it, but it was so noisy leaving it on made it impossible to sleep. It's either too hot with the fan off or too loud with the fan on. It was not a pleasant night!
Genuine Expedia guest review
Other trip Oct 6, 2014
SiggyDootch
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great Hotel. Only downfall was no AC. It was one of the hottest weekends in San Francisco, so the room was boiling hot!
Genuine Hotels.com guest review
1 night trip with friends Oct 3, 2014
A Traveler
US
2.0 / 5Fair
"over priced and old"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
Awful beds with old lumpy pillows. Torn draperies, and cigarette holes in the shower curtain. Toilet didn't flush properly. Never again!
Genuine Hotels.com guest review
1 night trip with friends Sep 28, 2014
Mike
US
3.0 / 5Good
"It was okay . . ."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
The staff was nice but it is an older hotel and the TV in our room did not work. The staff did their best to make up for it which we appreciated but the parking was terrible. Don't think I'll ever stay there again but was a fun experience for just once. Next time will drive down the coast a bit, maybe to Pacifica, and stay closer to the water.
Genuine Hotels.com guest review
1 night trip Sep 26, 2014
A Traveler
US
5.0 / 5Outstanding
"Great stylish hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great friendly staff, great ubication around 8-10 minutes walking distance from heart of union square, free tea and coffee in the morning and free wine from 5:30-6:30pm
Genuine Expedia guest review
Other trip Sep 29, 2014
Deborah
US
2.0 / 5Fair
"Over rated hotel."
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
I would not stay at this hotel again. The accommodations were marginal, the view was terrible and the air-conditioning did not exist.
Genuine Hotels.com guest review
1 night trip Sep 20, 2014
A Traveler
US
4.0 / 5Excellent
"good enough for overnight stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    1.0
  • Neighborhood
    -
no A/C, it was a surprise. cable was not no working.
Genuine Expedia guest review
Other trip Sep 22, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Very pleasant staff, ideal location and comfortable.
Genuine Expedia guest review
Other trip Sep 21, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    5.0
  • Neighborhood
    4.0
hot and humid. No air-conditioning!
Genuine Hotels.com guest review
1 night trip Sep 18, 2014
Cindy
US
4.0 / 5Excellent
"Old building in good condition, nice neighbourhood"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had a room on the back of the Hotel , ofcourse you hear the sounds of the firetrucks etc in the room , but I didn't miss any sleep over it. Easy walk from the california cable car.
Genuine Expedia guest review
Other trip Sep 20, 2014
Frits
US
3.0 / 5Good
"great location"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
the staff was great...elevator small and really slow. took stairs. pretty dated
Genuine Hotels.com guest review
1 night trip Sep 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Wonderful staff. Friendly and helpful. Great location. Found my way around town and came back to nice clean room.
Genuine Expedia guest review
Other trip Sep 8, 2014
R.
US
5.0 / 5Outstanding
"Charming"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
I really enjoyed my stay at the Hotel Vertigo. The property is old, as is common in the area, but well maintained and pleasantly decorated. The staff was friendly and helpful. Excellent value for the money. I will definitely stay again.
Genuine Hotels.com guest review
3 night trip Sep 1, 2014
Brenda Lepper
US
4.0 / 5Excellent
"Nice hotel within walking distance to Union Square"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A comfortable, practical place to stay, close to Union Square, but with the advantage of peace and quiet, and proximity to good restaurants.
Genuine Expedia guest review
Other trip Sep 3, 2014
Cacique
US
2.0 / 5Fair
"I paid too much even for san francisco standard."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
i will reserve directly next time and save money.
Genuine Hotels.com guest review
4 night trip Aug 24, 2014
Valere Morissette
US
2.0 / 5Fair
"Boutique but...."
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Definitely a boutique hotel look and feel but really missing some key things. Overall decor and cleanliness is just fine -- funky modern updates to a cool old building. Do note however that there's no AC -- fine on most days but definitely something to note as there are also no screens on the window so you get the additional company of some bugs! Its August so I didn't test the heat but there's no thermostat so you'll have no control of the temperature any time of year. Also there's no TV to speak of -- fuzzy picture for about three rather obscure channels. Granted in a city as fun as SF TV isn't a huge priority but still not what you would expect. It as a busy time in SF and I paid over $400/night so a disappointing experience overall.
Genuine Expedia guest review
Other trip Aug 28, 2014
Business
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Hotel was fine for a short stay on business. Room was quite a nice size.
Genuine Hotels.com guest review
2 night business trip Aug 20, 2014
A Traveler
US
2.0 / 5Fair
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    2.0
Not a terribly far walk from Union Square, but wish it had been a bit more conveniently located. I was given the "penthouse" room and though it was large, it felt a bit more like an attic. Overall, a comfortable stay but will probably stay elsewhere on my next trip.
Genuine Hotels.com guest review
3 night business trip Aug 12, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Good hotel for the price. Glad it was not hotter weather because with only an overhead fan in the room, it would have been very uncomfortable otherwise! Only one, very slow elevator. Very good service with the valet and great service by the front desk. Close to Union Square, but quiet and in a nice neighborhood.
Genuine Hotels.com guest review
2 night trip Jul 8, 2014
A Traveler
US
2.0 / 5Fair
"Too much hype"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
They def hype the website description up to make up for the over priced rooms.
Genuine Expedia guest review
Other trip Aug 12, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Relatively large and up to date rooms. Two classic San Francisco interior staircases plus elevator. Decent breakfast places nearby.
Genuine Expedia guest review
Other trip Aug 4, 2014
Mark
US
4.0 / 5Excellent
"San Francisco Getaway"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This was my husband's first trip to San Francisco. I choose the Vertigo for the location. I was a bit hesitant due to some of the reviews. Boy was I surprised. The hotel is great. The rooms, yes they are small, but they are clean, well maintained and cozy. There is coffee in the room, a mini refrigerator, very nice shampoo and conditioner. The wine reception in the evening is a plus. We met a couple here from London. It was nice to come back the next day and share out adventures.
Genuine Expedia guest review
Other trip Aug 4, 2014
Nancy
US
3.0 / 5Good
"Near the cable cars to hop on."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
A little pricy, but you are paying for the honor of staying at a classic movie "prop"......Parking has to be valet, as there are no parking spots on the street.
Genuine Expedia guest review
Other trip Aug 3, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
I enjoyed the location and facility for parking 1 block away. Friendly staff. Room was well appointed and had a great shower. They need to sort out better cable or more channels for all types of guests. Would stay there again
Genuine Hotels.com guest review
1 night business trip Jul 28, 2014
Anne
US
3.0 / 5Good
"Eh"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The hotel was relatively close to most areas you would want to visit and the public transportation options worked well. However, the hotel itself wasn't that great. The plumbing didn't work at all in the first room we had. When we called down to alert them, they just moved us to another room. The plumbing in the other room did work, but sometimes did require a second flush. The front desk staff isn't really that helpful. They do give directions but are not very clear about which specifics. Also, when we checked out, the front desk seemed to be preoccupied and didn't really pay any attention to what we were asking upon checking out. This hotel is very expensive, and not worth the price. I'm still waiting for a $75 "incidental" fee to be reimbursed to my card when I was told it would only take 1 day. There is no A/C, no frill, and no personal touches. I would only stay here again if the rates were GREATLY reduced.
Genuine Expedia guest review
Other trip Jul 30, 2014
A Traveler
US
3.0 / 5Good
"It's OK"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
This was the cheapest room in the city I could find that I knew would not be flea infested. There was a deal for 154 a night, which came to 175 after tax and that was before 40 dollar valet, which I recommend as parking in this neighbor will be tough to find and a bit dicey depending on where you leave it. So it comes out to a little over 200 for the whole deal, which is San Fran ain't too bad. The room is clean, but certainly nothing special. In my room there was no art on the wall. One picture might have been nice, the bare white all over was begging for something! My bed was comfortable, even though it was clearly an older mattress of the classic coil spring variety The staff was friendly enough. My advice is that if you're looking for a deal and you can get this place for under 200 a night its worth it. Don't pay full rate for this hotel. If you're prepared to drop 250/night there are much nicer places to stay.
Genuine Hotels.com guest review
1 night trip Jul 24, 2014
A Traveler
US
3.0 / 5Good
"Convenient location, no objections for price"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel is comfortable and convenient--cheaper parking fee helps.
Genuine Expedia guest review
Other trip Jul 22, 2014
Celilica
US
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