"Quite the Gem"
If you like history, with a touch of modern, then you will surely like staying here! We had such a great stay, the only down side was...it was to short. Beauty & comfort all in one!!! Along with a very informative staff!!!Genuine Hotels.com guest review
"Good value, responsive staff, quirky decor"
My wife and I stayed here overnight on Nov. 7, 2013. We booked the reservation through hotels.com and were not sure what to expect based on the mixed reviews both here and on yelp. Our experience turned out to be very good. We arrived too early to check in, but we were able to drop our bags at the hotel. Later, we had no problems with check-in and […] were given a room on the 7th floor. The room was spacious with nice-ish furniture, clean carpet, and a well-appointed bathroom. The only surprise was the bed -- it was a standard double bed, when we had booked a deluxe queen. I called the desk to report the discrepancy. The desk clerk said the place was fully booked, so he couldn't move us. We had already settled in at that point, so we weren't inclined to change rooms, anyway, so we didn't really mind. When we checked out, the manager apologized for the situation and graciously (without our asking) discounted our room the difference between what we reserved and what we got. We found the staff to be helpful, friendly, and efficient. They called a cab for us and it arrived in 5 minutes. They referred us to a pretty good place for breakfast. The neighborhood around the hotel is busy, with lots of shops, eateries, and other hotels. It's on the edge of Nob Hill a couple blocks from the Tenderloin. Some reviews here have called the neighborhood dodgy, but we never felt that way. The price of the room was pretty good by SF standards, and we'd likely stay here again. Read moreGenuine Hotels.com guest review
"Vertigo: not sure you should go"
No room service or food in this hotel. Sketchy area but walking distance to union square. Good size rooms, clean, modern/fun decor. You get what you pay for?Genuine Hotels.com guest review
"Not a place you want to consider"
We checked in around 1 pm Bed sheets has spots of things I won't explain. So called "fresh sheets " were brought in and guess what-stains again. Luckily, my wife brought bed sheets from home(just in case) We were very uncomfortable the whole time we used anything in the room. I have been traveling for the last 30 years, never came across anything like […] this before Filthy bed sheets ..wow In this day and internet age. Read moreGenuine Expedia guest review
"Nike Marathon Stay"
The staff were friendly, fun, extremely accommodating and helpful. Excellent Union Square adjacent location. Room was large, modern and comfortable. Ask about the airport shuttle - it was worth it!Genuine Hotels.com guest review
Everyone was very nice...we had a wonderful time! All of the staff was happy and helpful. Looking like the the tourist in the hall one day...Carl was nice enough to help me out with directions and my husband and I had a wonderful day.Genuine Hotels.com guest review
I was really excited about this hotel because of its connection to the film and its beautiful photos online. In reality, although the lobby loos nice, the hotel itself is quite sad and rundown. The front desk staff were mostly unpleasant (never greeting anyone with a hello, and responding with confusion and irritation at questions) and appearing unhappy […] to work there, and we had a room with a broken shower that was not fixed even after we complained. Add to that a room safe that did not work properly, moths in the room, and an unstocked coffee maker - it was a highly disappointing experience, and I would NEVER go back. Read moreGenuine Expedia guest review
"Nice place, convenient location"
For Lower Nob Hill, we enjoyed the location and the price.Genuine Hotels.com guest review
Overall the hotel was okay. The neighborhood is iffy and loud in the morning. Staff was good ad helpful but the facility seemed a little run down. Looks better in the pictures than in reality and the elevator is 50/50 and slow. It can be trouble if you're on the 7th floor.Genuine Hotels.com guest review
The toilet was weak to suction. No elevator for almost two days.Genuine Hotels.com guest review
"nice place, good location"
Had a great time. Hotel is in a very central location.Genuine Expedia guest review
"Awesome beds, decent location"
Beds are comfy. $35+ 15% tax = close to $40 per day to park. Only complaint, the hotel was good other than this.Genuine Expedia guest review
Slighly run down, but friendly staff, and clean rooms. Overall good value.Genuine Hotels.com guest review
"Friendly staff, decent renovation"
The hotel was clean and the staff friendly. Bedding was fresh and of good quality. It's a really old building and so be prepared to hear your neighbors.Genuine Hotels.com guest review
"modern Hotel near union square"
Great hotel, good location, 10 minutes to union square and on a safe street. Close to cable car stops at union square and the other direction takes you to a main. Bus route as well, to the Golden Gate Bridge etc. Very clean room with good quality bedding etc. No hotel bar but go to the Hotel Rex library bar on the same street towards Union st. great […] atmosphere there. Friendly, helpful staff. Read moreGenuine Expedia guest review
Very friendly staff. Cool hip hotel. Had a great time.Genuine Hotels.com guest review
"Don't stay here"
There are plenty of nicer hotels in San Francisco. The hotel basically tried to take a 90 year old building, paint it white, then put cheesy mid-2000's modern furniture with bright orange accents on everything. It looks and feels depressing. To top it off your located right next to a liquor shop and a lousy third right coffe shop called Han's. The only […] people this hotel is tricking are first timers to the city. I stayed there last weekend and my friend who lives there just laughed and goes "yeah that place is terrible, there's a reason it's always discounted." Stay anywhere but here and avoid the area. Read moreGenuine Hotels.com guest review
"A great little get away..."
i normally stay in more expensive and upscale hotels in SF but booked at the last minute and was only able to get in some place among all the chains. Vertigo was a very pleasant surprise, in a quiet neighborhood, but conveniently located a few blocks from Union Square. It was not particularly close to anything I was accessing, but in general isn't on […] the outskirts either. I will definitely try them again, especially if I book at the last minute. Read moreGenuine Hotels.com guest review
Always enjoy returning to my hometown. Hotel was clean, well maintained and well locatedGenuine Hotels.com guest review
"I had an excellent stay in this hotel. I love it."
The staff was very courteous and polite. Staff offers help and assistance with a BIG SMILE. The HOTELS IS SUPER CLEAN AND NEAT. I like the Spanish Architecture. Apparently, this Hotel was the filming of "Vertigo".Genuine Expedia guest review
"Small hotel near Union Square"
This is a smallish hotel, artsy-bohemian decor. Clean. Great location for Union Square conventions, because it is a few blocks removed from the bustle, and slightly up Nob Hill, so a nicer street scene than Geary, Eddy etc. Free coffee in the morning, wine hour in the afternoon, small but nice gym.Genuine Expedia guest review
Very handy location. Near to centre but quiet. Go to Golden Coffee on the next corner for breakfastGenuine Hotels.com guest review
Comfortable and clean room. Extremely helpful staff. Christine and Christina went out of their way to help us.Genuine Hotels.com guest review
"not what you expected"
We stay in San Francisco twice a year for work & pleasure. But this was one of the worst stays. The walls were so thin you could hear people walking, talking, and closing their doors. The windows were so bad you could feel a breeze all night long from them. The bath tub had chucks missing from it. It looks like this hotel has potential but they ran […] out of money. Read moreGenuine Hotels.com guest review
"Not ultra fancy but affordable & comfortable"
It was a bit noisy, especially with the person walking in the room above mine. My main complaint was the single, very slow elevator. Windows in my room didn't open and no a/c so I would worry about this room in the summer (401). Easy walk to Union Square and local places to eat. Not the nicest neighborhood area but better than other options.Genuine Hotels.com guest review
"It's just OK overpriced"
The carpet was wet, NO AC and it was hot and the windows don't open. Bathroom very small. In prime location though but to expensive for what you get. Hotel looks old and run down with just cosmetic renovations making it look great in pictures.Genuine Expedia guest review
"Great value in a great location!"
This hotel is a great value. It was convenient to everything without being in a touristy area. Staff was helpful. Rooms were nice and the beds very comfortable. The only negatives in my book are the thin walls, no feather pillows, and lack of room service. I generally stay in 5 star hotels so this was a bit of a departure for me. I was leery of taking […] the chance but the cost was unbeatable. I'm glad I took the chance because this was a nice hotel in a good area and lived up to its billing in the positive reviews. Read moreGenuine Expedia guest review
We arrived about an hour and a half before check in at 3 p.m. and were told that we could check in as soon as there was a room ready. We went out to lunch and came back at 2:45 but still could not check in. It was 3:25 before a room was ready and then I had to call back to the front dest to let them know that there was a huge wet blue stain on the bed's […] comforter that smelled like bleach. The hotel advertises two cordless phones in each room. What it doesn't say is that neither handset works. I had to talk on the speaker phone in order to call the front desk. Also the carpet going into the bathroom was soaking wet and remained wet the entire two days we stayed there. I reported it to the front desk along with the non working phone but nothing was done. The room was hot and there was no air conditioner only a ceiling fan and the windows were permanently sealed shut. There was only one electrical outlet in the bathroom and it did not work. I had to blow dry my hair in the bedroom without a mirror. The web site also advertises a refrigerator in every room. There was a cabinet that looked like a refrigerator but no real refrigerator. Read moreGenuine Expedia guest review
"Very nice place and people"
I would no question stay here again!Genuine Hotels.com guest review
Friendly/helpful staff, great decor, very clean; we liked the location very much, there's coffee shops/pastry and sandwich/pizza shops in surrounding area.Bed a little hard for our taste. Would return when in Sn Francisco.Genuine Hotels.com guest review
"Adequate & priced okay"
Nothing special about this hotel & maybe that's what was good about this hotel since we were out & about most of the time & used the hotel for sleep & showering only.Genuine Hotels.com guest review
room was fine but kinda small. it was nicely decorated but did not seem like it was worth what i paid for one night. i had rented a room at a motel nearby for half the price and got the same quality room with free parking. there is almost no parking in this area unless you want to pay $3.50 an hr at the meters or $35 for valet at the hotel. front desk […] was not very knowledgeable about surrounding area. Read moreGenuine Hotels.com guest review
"Good service, location"
Cute, neat boutique hotel with a bit of history (it was in the Hitchcock film Vertigo). Centrally located between the Fisherman's Warf area and the city's major music venues. This was my second stay and the staff has always been friendly, helpful and courteous. Groceries and good coffee shop breakfast, lunch places nearby. I will stay there again.Genuine Expedia guest review
"Good location - easy access to many things"
Room was small - bath room was very small. Room was clean. Hotel staff were very nice and helpful with restaurant suggestions.Genuine Expedia guest review
""DIsoriented, Stay here''"
The elevator, the only elevator, was sometimes slow. But the stairway was quick. No cups in bathroom. The glass cups to be used in conjunction with the ice bucket were not replaced when used for drinking glasses in the bathroom, both were taken from the bathroom and not replaced. Stayed four nights Feb. 27-March 3. Front desk personnel very helpful […] regardless of shift change. Would stay again. Restaurants, cafes and deli choices within easy walking distance. Hitchcock theme and Vertigo movie constantly playing on lobby flat-screen a unique twist. Good job Vertigo! Read moreGenuine Expedia guest review
"Charming with a twist..."
Very cool hotel. The room was decorated well and included all the must haves. Fridge, safe, two cordless phones, iPod dock... great flat screen TV (although the reception and channel choices weren't great) The neighborhood is safe and filled with great coffee shops, bars and non-chain type restaurants. Love that they have a 24/7 loop of Hitchcock's […] Vertigo showing in the lobby at all times (kinda wish it was available in the guest rooms so we could watch the whole thing!) Great little boutique place; I can't wait to visit again! Read moreGenuine Expedia guest review
"Good, better, best"
The service was friendly and helpful. The room was comfy and nicely decorated, but a bit rough around the corners. It's an old building with great character, but if you shower in the morning , along with almost everyone else, don't expect a hot shower. The water was warm at least, but not hot. The location is great, and the parking was expensive. You […] really don't need a car if you are staying in the city for your whole trip. Buses, trains, and trolleys make getting around a breeze. Cup of Joe near the hotel has great lattes! Read moreGenuine Hotels.com guest review
Cell Phone coverage in rear of hotel is abysmal, I could not get a signal any where in my room. Worked fine in lobby. WiFi signal was strong but the internet access was spotty, some times it was super fast and stable, other times it dropped every few minutes. Room was nice, television awesome. Night staff was great, morning teams a little surly. Window […] was not sealed well, so outside noise was like I was outside. Not bad for traffic as my room was in the back of the hotel, but there was a constant drip-drip that sounded like it was on my head. Read moreGenuine Expedia guest review
so-so... disappointing that no breakfast.. would not go there again.Genuine Hotels.com guest review
My boyfriend and I stayed at Hotel Vertigo for one night and really enjoyed our time there. The hotel was a good price considering the location and the amenities it provided. The modern, contemporary decor of the room was nice. The only bad thing was that the hotel only had valet parking that was pretty pricey. Overall, I would definitely recommend […] Hotel Vertigo for people looking for a decent place to stay while in the city. Read moreGenuine Hotels.com guest review
The front desk staff is very helpful and the hotel was very nice.Genuine Expedia guest review
"Great, reasonable hotel in SF"
Great experience. The area starts to trail off a bit as you go away from Union Square into the Tenderloin but it's OK. The bed wasn't huge but linens and desk were nice.Genuine Hotels.com guest review
great! gregory and sean at the desk are very helpful. an added attraction is that Gregory sings along with the cd tapes and fills the lobby with cheer! The Christmas decorations in the hotel were beautiful!Genuine Hotels.com guest review
Here on business for 4 nights. An older hotel but you wouldn't really know from the rooms, clean, good furniture, free WiFi. I enjoyed it. The location was convenient. The neighborhood was safe, but not as nice as Union Square since this is close to the Tenderloin district.Genuine Hotels.com guest review
"comfortable and fun"
The room was comfortable, and nice to return to after a full day. The staff was helpful in dining option recommendations in the area, and in making connections with airport shuttles. The music in the lobby was fun! The only concerns were that the coffee maker had to be moved to plug in, and that there really wasn't a table at which to eat "take out." […] A little creativity took care of both matters. Oh...and cell phones didn't work inside...but that was really the cell phone provider's issue. Read moreGenuine Hotels.com guest review
cool hotel-conveniently located near Union Sq-but far enough away that it was quiet; friendly staff; we stayed here while going to a Dylan concert at Bill Graham-we were able to walk to/from-the staff gave us info re buses; fun nearby neighborhood bars; neighborhood breakfast places just outside; amazing restaurant across the street; Saha-will def stay […] here again! Read moreGenuine Hotels.com guest review
"Great for singles or couples"
The front desk staff was very helpful and friendly.Genuine Expedia guest review
We chose to stay there because we didn't want to stay at a chain hotel, and it ended up being exactly what we wanted. There wasn't much about the hotel that reminded us of its namesake film, but the room was comfortable, clean, and the staff was helpful. The furniture and fixtures are kind of modern, but not annoyingly so. The location is great for […] walking around the city. Would totally stay there again. Read moreGenuine Expedia guest review
I initially booked the room because, even though it was a higher price than I wanted to pay, it was close to my evening destination and I thought I would save money by not having to take cabs to and from. The room was very clean and the bed was very comfortable. For the price, I would expect some better quality channels on the tv...mostly shopping type […] channels. The staff was very polite and professional, no problems there. I have to say the price of parking would be the biggest deterrent to my returning. I went out to a local venue (which was conveniently close) and was out fairly late with my car, and ended up having to do the valet parking for over $40 after tax. Had I known that in advance, I would have found another hotel further out from where I was going. So, when I rated the quality of the hotel service as a 3, that was because of the expensive parking. Read moreGenuine Hotels.com guest review
Really friendly staff. Convenient location. Smaller room than expected, but you pay for location. Hotel vertigo has a interesting historyGenuine Expedia guest review
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