"my stay at the park inn"
I loved itGenuine Hotels.com guest review
"great price wonderful atmosphere"
It was very peaceful and comfortable. Close to everything. Will stay againGenuine Hotels.com guest review
Everyone on my floor was going to the same event so we all became fast friends and had rap battles and a good time.Genuine Hotels.com guest review
"My stay at the park suitesi"
I really enjoyed my stay here.but you guys should try and get a diffrient variety of breakfast instead of the same thing every day.Genuine Hotels.com guest review
Very pleasant very nice roomGenuine Hotels.com guest review
Would not stay here again. Outer room had dirty/spotted carpet. TV in bedroom did not work very well. Had sleep number adjustable mattress that was very uncomfortable and could not read the numbers on controller. Room very cold and heat did not work. "Engineer" was sent to our room and suggested we turn the fan to high which, of course, did nothing […] regarding the temperature level. The solution was to give us two extra blankets. Also location next to freeway and very noisy. Read moreGenuine Hotels.com guest review
Response by Park Inn by Radisson Covina We understand how important a clean, warm room and a comfortable bed is to get a good nights sleep. We regret that the condition of your room and the service you received from the staff were disappointing, and we are working diligently on these areas in order to improve the satisfaction of our future guests. Please know that your comments are valued, and your suggestions will be used to consider improvements in the future. We thank you for your time, and hope you get the chance to stay with us again so we get the opportunity to restore your faith in our hotel.
Hotel staff was great in assisting us with last minute arrangements! Very courteous and friendly! Safe place,we enjoyed the hotel bar as well! Will keep it in mind for our next visit!Genuine Hotels.com guest review
"Somewhere to sleep"
Checked in late. Room was clean but carpet had huge nasty stain. Room stayed warm, had to open windows to cool room.Genuine Expedia guest review
"Cleanliness of room"
Living room carpet is not clean...food stain was not removed and some pumpkin seed shells still on the floor. The bedroom is good, clean and confortable... just that too noisy, very close to the freeway.Genuine Hotels.com guest review
"Great Place to stay"
We loved this hotel. The staff was very helpful and nice. This is not your typical looking hotel it was different almost a throwback, I can't tell you how much we enjoyed our stay. I only wish it could have been longer.Genuine Hotels.com guest review
First door key only worked when it wanted to had to keep trying, there was a huge hole in the wall in the living room. There were five of us in the room but were only given 3 towels. Refrigerator did not keep anything cold. The pull out bed was broken so we couldn't even use it, we had to put 3 kids in a Full size bed. The pool was supposed to be heated […] but was freezing. Last the room was not very clean mad me kinda Leary on the bedding. Read moreGenuine Expedia guest review
Response by Park Inn by Radisson Covina We apologize for the disappointments you experienced during your stay in regards to the condition of your room. We regret that the condition of your room was disappointing, and we are working diligently on these areas in order to improve the satisfaction of our future guests. Thank you for taking the time to share your comments with us at it has enabled us to take corrective action and improve the guest experience.
They have done a nice job sprucing up this motel. The rooms are spacious and nice enough. The king beds are comfy, but could use some nicer pillows. I would stay here again. For the money...two thumbs up! Biggest bonus...the Steak House was delicious!!!!Genuine Expedia guest review
"What happened to the carpet?"
This motel has a grand entrance - palm trees, large doorway, but when you get to the room, things change. The bedding and counter tops were clean, but the carpeting looked as though a party group had stayed and each member spilled his/her beer and forgot to clean it up. The carpeting at the door had something black ground into it. I had asked to be […] moved to this room because the sliding glass door to the balcony would not lock in the first room and the carpet had the same problem in both rooms. Very yucky. No thanks! Read moreGenuine Expedia guest review
Response by Park Inn by Radisson Covina We sincerely apologize for the problems you encountered during your experience with us. We have noted your complaints regarding the condition of the carpet, and we are making the changes necessary to ensure that the quality of our facility is kept up to the highest standard. Thank you for your valuable feedback.
"We would be back"
I really enjoyed my stay. The hotel was really nice. I didn't want to leave. The only problem was at checking we had to wait 2 hours for our room to be ready. But other than that I love this hotel. Also at night it was quiet and peaceful.Genuine Hotels.com guest review
I was attending an event at the Pomona Fairplex and looking for a nice hotel nearby, and this fit the bill perfectly. The room was very large, clean, quiet, and well appointed. The staff was friendly and helpful, and the grounds are quite lovely. Recommended!Genuine Expedia guest review
"Amazing Grounds, so so hotel"
We started our stay with a sub par check in. The agent seemed bothered when we walked in, and she made sure to finish her sip of water before saying hello. She never once used my name, and to say the least I was ready to leave at that point. Upon entering the room a musky smell hit us. It just smelled old and worn out. The wall paper was peeling in […] several spots, and the funiture was very worn. One TV in a suit seemed a bit subpar, but what made it worse was it was an old style tube TV tucked low in the corner of the living room (no moving it). We decided to dine on property and this again was sub par. The good was amazing but the wait staff automatically seated us in the dining room where the menu was more upscale. We wanted to sit in the bar, and when we asked she brushed it off saying "we can acomadate here". Beer prices were more, and no happy hour in the dining room. We asked if they had burgers, and they made us them but they were not on the menu. Upon heading back for the night and entering the room we couldn't help but notice it smelled more than before. We settled in for the night and I pulled the sleeper sofa out for a restful nights sleep. It smelled so strong of high levels cleaner I woke with a serious headache. After all this before we left I just wanted a Warm shower. No such luck. I tried the tap in several directions and stood in the bathroom for about 20 minutes waiting. Finally I decided to just jump in and tough it out. Cold showers suck. Read moreGenuine Expedia guest review
Some rooms need new carpets and furniture because of stains markings. when we cmplined we we were given an updated and much better room.Genuine Hotels.com guest review
Response by Park Inn by Radisson Covina Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Park Inn by Radisson standards.
"Nice local hotel close to shopping and dining"
Very quiet and relaxing weekend. Enjoyed stay. Room needed cleaner carpet.Genuine Expedia guest review
"Charming older hotel"
We stay here whenever we visit family. The children love the pool and we really like that there is a separate living area where the kids can sleep in the sofa bed. Note: if you want to take a bath rather than a shower, bring a drain plug. We've noticed that there is no stopper in at least four of the rooms we've stayed in.Genuine Expedia guest review
The room size was more than adequate, and very quiet. Our friend was on the freeway side and had a lot of road noise, but on the inside rooms it wasn't heard. Very clean room, and nice breakfast.Genuine Expedia guest review
"Never going back!"
I have stayed there several times and this last one was it! I had to ASK for normal Wash Cloths (10" x 10") every day 4 of the 5 days I stayed there. one of the days I called Housekeeping x 2, no answer, I then called front desk x 2, no answer, I then hit "0", no answer so I had to walk to the lobby to request wash cloths so I could take my morning […] shower. there were 2 staff at the front desk both helping one guy and the phone was ringing off the hook the whole time I was there only to be ignored like I was before I had to walk down. I felt I was asking for something "out of the norm" and was told 2 different occasions that they may have been out of wash cloths, yet they found them when I needed them. This is Hotel 101, NOT IMPRESSED. Going back to that area, just booked Best Western on Garvey and will give them a shot. I WILL NOT go back to PARK INN again, you should see the property! Water leaking just outside the lobby from the celling stucco tight where you walk. I travel for a living, this was one of the worst properties I have stayed at. I called and talked to a Hotels.com rep last night while booking Best Western in West Covina, he did a great job. We then discovered Best Western on Garvey advertising the one room at 94.00 and the same at 99.00 with "Free Parking" so I questioned it, the rep called Best Western and they told him parking is free! They are trying to get people to spend the extra $5.00 for something they get anyway, DECEPTIVE! Read moreGenuine Hotels.com guest review
Response by Park Inn by Radisson Covina We apologize for the disappointing service you received from the staff and the issues you encountered with your room. We want to make sure our guests are comfortable and receive the best service. We take the time to listen to your constructive comments so we can continually improve our services. We appreciate your feedback.
"Not quite what was expected"
The neighborhood of the hotel was accessable to all your shopping needs. The rooms were not quite what the pictures advertised. The room that was offered to us had water ceiling stains and the towels thay were provided for us had stains on them. Staff was extremely courtious. Reserved a pool view and stayed in a parking lot view. Two TV's offered one […] in the living area and ond in the bedroom. The TV in the bedroom did not have signal and did not have all the channels that were reportedly listed that was offered. Read moreGenuine Hotels.com guest review
Old rooms and fixtures. Dirty carpet. Breakfast was just ok.Genuine Expedia guest review
Response by Park Inn by Radisson Covina Please accept our apologies for the disappointments you experienced during your stay. We have noted your complaints regarding the condition of your room, and we are making the changes necessary to ensure that the quality of our facility is kept up to the highest standard. We hope you get the chance to stay with us in the near future so we have the opportunity to exceed your expectations.
"Nice hotel on very quiet area"
We had a quiet and very relaxed weekend whit may family and some friends Thank youGenuine Expedia guest review
"Would not return"
I stayed at this hotel 3 times, and each time my experience has become less pleasant. The staff at the front desk were not very accommodating and the hotel surroundings were not very well maintained.Genuine Expedia guest review
Response by Park Inn by Radisson Covina We apologize for the disappointing service you received from the staff and the issues you encountered with the conditions of the hotel. We want to make sure our guests are comfortable and receive the best service. We take the time to listen to your constructive comments, so we can continually improve our services.
"mixed bag, but overall a decent experience"
Lobby area is gorgeous. Looks like there is some ongoing renovation--much needed in some of the common areas. Room was mostly okay, other than stains in the carpet which looked like they COULD be cleaned. Overall, a decent place for a decent price.Genuine Hotels.com guest review
"Poor Check-In Process"
The check-in time is 3pm. We arrived sometime after 4pm, but was unable to check-in. After giving him my credit card & ID, we were asked to come back in 30 minutes and the room perhaps may be ready. Unfortunately, when we came back after 5pm, they still don't have a room for us. I have to stand at the counter for another 20-30 minutes, explaning to […] the attendant our needs for the room because my wife was feeling sick since landing at LAX. Sleeping in the car in that hot summer day was not helping. Then, the attendant finally came up with a room that we could check-in. Read moreGenuine Hotels.com guest review
The size of the room was great, my gripes are with the clealiness and how out dated the hotel is. There is much needed paint work and the elevator is very old. My bathroom wasn't that clean, the tub looked old, and there were stains on the sheets.Genuine Hotels.com guest review
"The staff rescued the worst stay I've ever had."
The staff was very nice. We were in the very back and I had to go back to the front desk seven times. The first room was occupied, wow if I wasn't a nice person... The second was not clean and the first set of cards didn't work. Lets see thats three trips and we weren't even in the room. The key cards quit working again. The vending machines were either […] broken or empty. The gift store was open one minute and closed the next... There was a stain in the middle of the carpet, the door didn't close well, something made a crashing sound randomly through the night... Ok I think you get the idea, it didn't reflect the 3 star rating. But, the staff was very nice. They apologize for every problem and did there best to make it right. Everything went wrong and I would go back. That's how nice the sraff was. Read moreGenuine Hotels.com guest review
Housekeeping did not come up and clean our room. They put us in a room next to a wedding. The music played until super late and me and my kids did not get a good rest. It was overall not a good hotel and there wifi did not work. I would not recommend this hotel to anyone.Genuine Expedia guest review
Response by Park Inn by Radisson Covina Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize for the noise you encountered during your stay. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again.
We went for the air conditioning there was no air conditioning customer service was horrible.Genuine Hotels.com guest review
Response by Park Inn by Radisson Covina We are sorry to hear the air conditioning was not working during your stay. It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.
"Don't Stay Here"
Almost everything in our room was broken. There was only one lamp that worked out of 4. The ironing board was broken as well. Hallway light was broken. When we arrived at check-in time our room was not ready. The following day we waited until after 4 for someone to bring new towels to us. If we had not asked for them I am sure no one would have brought […] them to us. The rooms are clean but the outside of the hotel seemed a little dirty. There were dishes left outside for the 2 days we stayed there that collected aunts. The AC sucks. I did like that we did not have to pay for parking and that it is close the the freeway and many restaurants. But that was about it. Read moreGenuine Hotels.com guest review
Response by Park Inn by Radisson Covina We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Park Inn standards. Thank you for your feedback.
"In desperate need of a makeover"
This hotel has fallen fast. I have used this hotel in the past and it has become a very rundown place. The bathroom door was curling at the corners and looked like rotted wood. Holes in the wall and chipped paint everywhere. The sofa in the front room was dirty and stained. TV's were old box style. The first room we had would not lock at the deadbolt […] and we had to move rooms. The bright spot was the maintenance worker who did everything he could to make the situation better. We moved rooms and saw a lot of the same conditions from the first room with regard to use and cleanliness. We recieved breakfast coupons for our trouble with the lock so we thought there might be a bright spot on our stay...food was fine but any made to order items were an extra charge which was ridiculous for a "buffet breakfast". The grounds are nice, the rooms are terrible, I would not recommend this hotel. Read moreGenuine Hotels.com guest review
Response by Park Inn by Radisson Covina Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn & Suites standards. Your comments are valued, and your suggestions will be used to consider improvements in the future. Thank you for your feedback and we hope for another chance in the future to exceed your expectations!
"You get your money's worth."
The room was comfortable, the pool was nice, the staff was professional. You can't expect more for the price paid, I will stay here again. Perfect? No, but that is what $500 a night rooms are for.Genuine Expedia guest review
It was a nice hotel, I was surprise. There was ONE BIG things, It could of been a little cleaner. Good thing I bought my own Clorox wipes to due my own cleaning. I left it cleaner then when I got it. I should be on there payroll!!!!Genuine Expedia guest review
Response by Park Inn by Radisson Covina On behalf of our entire staff at Park Inn by Radisson we apologize for the concerns you shared about the housekeeping service at this hotel. I have addressed our shortcomings with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
Key cards did not work (needed staff to open), room run down, needed paint throughout, furniture and bed uncomfortable. Staff was gracious and helpful and location was convenient to event. Breakfast was very good and fresh.Genuine Hotels.com guest review
Response by Park Inn by Radisson Covina On behalf of our entire staff at Park Inn we apologize for the concerns you shared about your key cards during your stay. I have addressed this issue with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
"The Ants are here"
was good but,there were Ants all over the place.Please put Ant traps in the closet and surounding area.Genuine Hotels.com guest review
"Worse hotel EVER!"
I stayed 4 days and had to switch rooms 5 times. In one of the rooms the toilet had to completely be removed to be repaired. To top it off days after I checked out I noticed I was charged an extra $250. I called to get it refunded and was hung up on. When I finally spoke to the GM, he said he wasn't going to argue with me and gave me the number to corporate. […] Oh I'll be calling them right now! NEVER AGAIN WILL I STAY HERE EVEN IF MY LIFE DEPENDED ON IT!!!!! Read moreGenuine Hotels.com guest review
Response by Park Inn by Radisson Covina We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We apologize about the condition of your room along with having to switch rooms. We hope you will consider us again when you are in the area.
The hotel rooms are badly in need of updating. The pool area and landscaping are beautiful, but the rooms are not contemporary. The parking area is not well-lit. The living room area had a flat screen TV and the bedroom area had a 1990's model TV. I think one TV (flatscreen) would have been fine. We stayed at the hotel for 3 nights and for the entire […] stay, there were no wash cloths provided in the room. My husband had to ask the front desk each night for wash cloths and the clerk responded each night that there were none. This forced us to check again in the morning and then we received whatever was available. The air conditioning did not seem to work as well the last night we were there, so it was warmer. I read the reviews after we had already used an opaque booking site, so we could not get a refund. Bad mistake! A word for the GM: Consider renovating because the hotel is still unique. If your company chooses not to; you may lose valuable customers forever and mar the Radisson name . Read moreGenuine Hotels.com guest review
"Not what I expected for the price"
The room was hot and the air condition medial at best. The fold out bed was missing springs. Two of our key cards we never got to work in the door. The room was clean but wouldn't stay here again for this price.Genuine Hotels.com guest review
"Not the greatest, but not many choices"
If they cleaned around the pool, it would have been nice. Staff never said hello when going through lobby. Overall, I'm checking around next time. Seems to have declined since last year.Genuine Hotels.com guest review
i got.in the roomand the air conditioner didnt work,the tvs would.not change....there was no door seperating the living room and bedroom like normal.the staff was rude and starred constantly.Genuine Expedia guest review
Response by Park Inn by Radisson Covina We apologize for the disappointing service you received from the staff. We want to make sure our guests are comfortable and receive the best service. Thank you for your valuable feedback.
Rooms clean. Service pretty good. Free parking and free Wi-Fi!Genuine Hotels.com guest review
Hotels was not organized The room and the carpet were dirty the bed was very uncomfortable and couldn't wait to leaveGenuine Expedia guest review
Response by Park Inn by Radisson Covina We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
staff very friendly, breakfast, pool, grounds were nice. But..... the rooms were sub par even the renovated rooms. The carpets are in horrible condition and room had stench. The cable didn't work, channels were all fuzzy. Why put new flat screens if the cable doesn't work. Why put expensive new beds and not new flooring. I hate dirty carpet and I'm […] sure that's what was causing stench, not worth what I paid due to that Read moreGenuine Hotels.com guest review
"Nice enough for the price.."
The rooms here are really cute, but that said, there were 4 or 5 questionable stains on the floor and the ends of the bed sheets were shredded. A pro would be the parking, since it's totally free..but there aren't any security cameras in the parking lot and it's not very well lit. I also paid using a Visa gift card and when I checked in had some trouble […] with the deposit. It's not listed on here or anywhere on their site, but apparently they do not accept Visa gift cards/prepaid cards. Aside from that, the inn was OK. Close enough to the freeway and local dining, but unfortunately not anywhere near a gas station. Read moreGenuine Expedia guest review
It wasn't that good but not bad alos WiFi was very very slow It could be much better if they invest some $ to moderate it.Genuine Expedia guest review
This hotel overall was good. The main thing that I didn't like us how the curtain in the master bedroom is sheer. Anyone outside can see into the room if there's any type of light. That made me very uncomfortable. I felt like my privacy was being invaded.Genuine Hotels.com guest review
I booked a room at this hotel for the purpose of having a fun slumber party night with my two grand-daughters--ages 6 and 10. Luckily, the hotel pool was open, heated, and relatively clean, so my girls had a good time swimming for a couple of hours (they would have swum more, but check-in time is 3 pm). Post swimming plans were to pig out on pizza and […] snacks and watch pay per view movies because EVERY known named hotel has that option. Well, imagine my surprise and irritation that this one doesn't. To make matters worse, the hotel room was pretty awful--dirty (I don't even want to know what the stain was on the room darkening drape) and poorly stocked (no carafe for coffee maker and not one wash cloth in the towel bundle). Needless to say, I will never stay here again, and I'm sorry that I wasted my money on this hotel. Read moreGenuine Hotels.com guest review
Response by Park Inn by Radisson Covina Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
"Not a good value for price"
Surprised to find that a breakfast was not included (overpriced at at $10 for a substandard "buffet" and less than friendly staff). and that checkout was at 11, not the standard 12 noon for a large chain property (radisson). Several rooms seemed to be long-term rennovations (i.e. not clearly being worked on). Property seems to have changed hands several […] times since I last stayed there. Would not stay again. There are better choices (Hampton, Best Western, Fairfield Inn within a mile), Read moreGenuine Hotels.com guest review
Response by Park Inn by Radisson Covina We regret to hear that the hotel's check out policy and breakfast services affected your stay like it did! We will certainly take this opportunity to check in with our Covina location to make sure that their renovation efforts are going according to schedule.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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