"Pros and Cons"
It was okay. Not happy with the air conditioning, it was not functioning properly in one of the rooms. Breakfast was alright. Location was great.Genuine Hotels.com guest review
"Business Travelers STAY AWAY"
Truly disappointed with this hotel. Maybe one night is tolerable but if you are staying for longer, especially for business, stay elsewhere. **HORRIBLE Wifi reception in rooms, no signal at all**Beds were thin and uncomfortable, pillows were thin and bedding was cheap** No room service during the day and they never answered the phone in the evening**Rooms […] are old and everything is cracking** Scratchy towels** only 10 channels to choose from and several repeat themselves** ATM broken** Rooms smelled like smoke and was hot, as if AC didnt work Read moreGenuine Hotels.com guest review
"Pros and Cons"
I loved the location. Disappointed with the air conditioning not functioning properly in one of the rooms. We enjoyed the indoor pool, with the exception that my daughter was not able to get a pool towel to dry herself off that evening. The breakfast is alright.Genuine Hotels.com guest review
"Loved the indoor garden area lobby."
Nice hotel. Good complimentary drinks in the evening and good food. Enjoyed the breakfast.Genuine Hotels.com guest review
"Needs Updating But Quite Homey"
We were pleasantly surprised. Traveling with small children, it is very important that we arrive at a place that is comfortable, safe and clean. The El Paso Suites were a very nice hotel to arrive to at 11 at night after a whole day of driving. It is an older hotel, so expect worn down things, like the tub was for sure older as with other things. Still […] nice for overnight. Read moreGenuine Hotels.com guest review
If you have to be in El Paso, this place can make your stay more pleasant. Former Embassy Suites with made to order breakfast (real eggs) and large rooms. If there was anything to do in El Paso, we would have stayed another night, but we couldn't wait to get out of Texas.Genuine Hotels.com guest review
"Good choice for price"
Over all hotel met my expectations. The facility is older but pool/hot tub were very nice and there was a small gym I did not use. My room was very clean and if you can get past the age of the furniture it is a nice place to stay and the price is reasonable. The staff were all very very nice and since I was traveling on business alone that was nice […] and I felt safe. Read moreGenuine Hotels.com guest review
"Close to relatives; well-priced, but a few issues"
Overall, the stay was good. The new coffee machine that's supposed to brew two cups at a time overfills and spills one cup and partially fills the other. Had to clean up the big puddle it left. The shower stream takes some getting used to. It goes from hot to very hot at about 30-second intervals...and this wasn't during peak morning hours, either. […] Lines for breakfast on the weekend got longest toward the final minutes of service, but I guess the lesson is that I should get in line earlier. Read moreGenuine Hotels.com guest review
"Dirty old room"
Bathrooms were dirty and sheets and pillow cases had rips and holes. Old furniture and tv. Stay away. Manager gave us small discount for the messGenuine Hotels.com guest review
"Close to restuarants and interstate."
Just wish happy hour had more than beer and wine. Hot tub was great!!!Genuine Hotels.com guest review
"Convient to all EP offers"
Nice room, good price, highly recommendGenuine Hotels.com guest review
"clean, comfortable stay"
We liked how the suites were very comfortable and when the curtain was closed the front room felt like a living room. The free breakfast was a nice extra.Genuine Hotels.com guest review
"new years 2013"
we enjoy our stay.Genuine Hotels.com guest review
"Do not stay"
The hotel itself is old. The rooms are dirty house cleaning not well done. The furniture is old and dirty, sofa bed mightiest sleep on the floor you feel the wires on the mattress. Carpet very dirty and burn stains, even the walls were dirty and coke stains on them. Customer service not friendly at all even the manager was rude when I addressed some […] issues to her. Read moreGenuine Hotels.com guest review
"El Paso Suites hotel"
I really loved everything about the hotel! I found the pricing good- especially for Everything you get with the room. Free breakfast and complimentary drink during cocktail hour. The entire place was very clean and the rooms were cleaned daily. It was exactly as pictured in their gallery. Also, i'm not sure if this is all year round but the pool is […] heated during the winter months which is great. The gym even has mini televisions on the treadmills. Overall fantastic hotel, I look forward to staying there again if the occasion ever calls for it. Read moreGenuine Hotels.com guest review
Room was not as pictured. Very old and dirty furniture. Old TVs. Bad Wifi connections. Microwave in cabinet....bad fire hazard! Carpet and floors dirty. Shower did not keep hot water running. Toilet ran all night. There was shampoo, conditioner, lotion...but no soap or shower gel to bathe with. Breakfast was not a full breakfast as advertised....not […] much food and not good!!! Terrble choice for a romantic getaway!! Will not ever reserve here again. Read moreGenuine Hotels.com guest review
Our overall stay was good. A few issues with the room but were quickly fixed by the hotel staff. We have stayed at this hotel off and on for many years past. It seems that every time we have stayed here there have been issues with the the elevator(s). Overall stay was good. I would recommend.Genuine Hotels.com guest review
Lots of potential. Wi-fi needs to be upgraded to work properly in rooms. Yes older TVs but we never were in room long enough. Pool had musty smell. Overall nice value for short stays.Genuine Hotels.com guest review
"Close to mall"
Run down, not as kept up as when it was the Embassy Suites. Breakfast was weak, room not as clean as before, elevator broke, waited forever to go up or down.Genuine Hotels.com guest review
This was one of the worst hotels I've ever stayed in. It was old, dirty & musty. I will never stay here again.Genuine Hotels.com guest review
"Might stay here again, might not...."
Front desk lady was very nice. I got to my room and saw I didn't have a comforter I like I did last time so I had to call for one. The T.V.'s in the rooms are just so old and the picture is unacceptable. Upgrade on these is a necessity. Shower head wasn't very clean, water did not come out very well. I was getting ready to leave and was only 5 minutes […] late on my check out till the housekeeping manager said I would be charged half a day for 5 minutes. Left a bitter taste in my mouth. I was not charged but no need to be threatened in such a way. I love the hotel though from the inside. It is beautiful and the breakfast is good. I may give it another chance. Read moreGenuine Hotels.com guest review
"Great for hotel.com price"
Amazing potential, everything decent except TV was unviewable due to how old it was and a controller that barely worked. Breakfast was pathetic the lady took my wife's and I card and gave us pathetic looking egg and hashbrown looking squares and couldnt rememeber taking our cards and were unable to go for seconds or to the other lines with food cause […] they said to go where we gave the card when a cook was grilling and cooking other choices. horrible horrible handling of breakfast ans quantity of food with no place to sit because of how packed it was Read moreGenuine Hotels.com guest review
"Good value for quick overnight stay"
I was traveling from CA to Texas and needed to stay just one night in El Paso. I picked this hotel because it was conveniently located along I-10, though not necessarily in a neighborhood with great amenities (read restaurants). The hotel is older, but the room was spacious and clean. The bed was also comfortable. My two big disappointments besides […] not finding a good convenient restaurant (Denny's, IHOP are next door, though) was the substandard breakfast that's included and very poor Internet connection speed. I would probably stay here again because of the convenient location to 1-10. I would not choose this hotel for an extended stay unless my stay were focused on the immediate area. Read moreGenuine Hotels.com guest review
"The place was clean and in good repair"
The staff was friendly and helpful. The place was clean and in good repair. It is not a dump. The hotel area is difficult to navigate without a car. There is a big shopping mall across from the hotel but you have to cross a major highway to get to it. The free breakfast was just okay, but the IHOP right next door was great. IHOP also is the only real […] restuarant within walking distance. I ordered in pizza one night. I would stay again. Read moreGenuine Hotels.com guest review
Staff took very good care of me and the facility was very comfortable. Very nice for the price.Genuine Hotels.com guest review
"Lack of hot water"
The layout of the room was so special. I like the bedroom type design with an outer room. Although there was warm water, I like a hot shower. We could not get the room warm even with the heater on high. The hotel was easy to find. The breakfast was good but we had a 15-20 minute wait to get our food.Genuine Hotels.com guest review
"worst experience of my life"
Never again will my family and I stay at El Paso Suites. The staff is uncaring and rude. Along with the general manager. Our heater went out at around 1:30 a.m. and we were told we had to wait till 7 for a repair. It was between 28-30 degrees that night. We weren't offered to be moved or even extra blankets. My children were freezing. I spoke with the […] G.M. and all he said was sorry but oh well. Never again will I stay at El Paso suites! Read moreGenuine Hotels.com guest review
"Wouldn't do it again"
As i stated above i wouldn't patronize this establishment again unless i was in severe dire straits, and i would not recommend it to anyone who likes to get their $'s worth.Genuine Hotels.com guest review
"Easy to find"
Room was large, clean, and quite. Place had a great heated pool and hot tub. Had a decent breakfast.Genuine Expedia guest review
"Great hotel overall"
This is a nice hotel. The AC didn't work at first but they handled it within a few minutes of my call. Also the TV was dark but didn't notice it til it was time to check out. Overall great hotel with friendly staff.Genuine Hotels.com guest review
Loved everythingGenuine Expedia guest review
At the time of my stay, it was very noisey. You would think the manager or staff would keep a lot of young teenagers under control. Couldn't sleep well. Needless to say, maybe won't stay there again.Genuine Hotels.com guest review
"convenient and helpful"
peaceful and quiet. Breakfast was great Check-in efficient and quick as well as check-out. toilets need to be quieter. Room was clean and comfortableGenuine Hotels.com guest review
Skip on their complimentary breakfast & go to IHOP next door!Genuine Hotels.com guest review
The hotel was dated. The rooms were ok, very small bathroom & smelled a little musky. The food service sucked. Free breakfast till 9am. If you missed this there was no other food available at the hotel. Room service Started at 5pm. The gift shop had snacks but did not open till noon. Thank Godness for the IHOP that is walking distance. It is close to […] the airport & offer a free shuttle to the airport, however it does not start till 6am, which was no help since our flight departed at 6:20am, which is odd since it is an Airport Hotel. The employees were nice, but still did not make up for the inconveniences of staying at a hotel. I would not recommend this hotel if you are looking for a relaxing getaway. Read moreGenuine Hotels.com guest review
"Great place to stay near airport."
Comfortable room. No problems. Got a great price through Hotels.com otherwise it would have been more than we wanted to spend. Would definitely stay there again!Genuine Hotels.com guest review
"Great central location and close to the highway."
We have stayed here before and always enjoy our stay. The kids love the indoor pool and the indoor courtyard design of the hotel. We will continue to stay here during our visits to El Paso.Genuine Expedia guest review
"Found our El Paso Hotel!"
After my continuing persistence, my husband finally agreed to stay here. We had never been to El Paso before and he was more comfortable staying at a well known place like the Hyatt.We have little kids & this hotel, in my opinion, would have been perfect for us.We stayed here this past weekend November 20&21.Upon our late evening arrival, the hotel […] staff was very welcoming.Our room was very clean and already warm. It is an older hotel, but we had no complaints about the room. It was a very different feel than usual hotels as the hallways are all open towards the atrium and the front of each room is all glass (privacy curtains cover the entire window).hotel was quiet, although when people close their doors at night it can be loud.The indoor pool was AWESOME, clean and was heated!There is also a nice small gym that looks into the pool so parents can work out but still watch their kids in the pool.The morning breakfast was great!It is a FREE full hot breakfast and the cooks are very accommodating.You only get one plate, so I encourage you to get one of everything because you'll end up eating it!It is right across the street from a target and a mall, so if you forget anything you have access.We paid about $100 for the night but it was safe and fun. In line waiting for breakfast, my husband (who was hesitant to stay here in the first place) looked at me and said "I think we found our El Paso hotel." And I agree. Read moreGenuine Hotels.com guest review
"A good one"
Nice, quiet and good stay. Hotel is a little outdated but rooms are really good. Staff is friendly and helpful. Will stay againGenuine Hotels.com guest review
Reasonably priced and comfortable.Genuine Hotels.com guest review
Very bad service in allGenuine Expedia guest review
"Nice hotel close to everything in El Paso."
We were very happy with the hotel and comfortable with our room. The breakfast was OK.Genuine Expedia guest review
"Breakfast disappointing but great price for room"
Rooms are great for families as it has a separate bedroom, Breakfast line is too long. Not enough staff to handle large groups of people.Genuine Expedia guest review
You get what you pay for the area... the carpet looked dirty and dingy, but the set-up of the rooms seems okay.Genuine Expedia guest review
"Close to the airport with nice facilities"
Was looking for an inexpensive hotel close to the airport. This was a great deal. Nice rooms and a good breakfast.Genuine Expedia guest review
"Nice and comfortable!"
Nice hotel.. the staff was great. The hot breakfast is great. Excellent attitude from the cook and staff. We will definitely be back and stay again.Genuine Expedia guest review
This is a great hotel and we got our room at a terrific price on hotels.com. The staff at the desk was very helpful and courteous with shopping and dining suggestions and directions. My wife and I were very satisfied with the room we were given. It was as clean as they come and the bed was one I wish I could have taken home with me.... a very comfortable […] bed. A refrigerator and microwave was available in our room and everything else made our stay very pleasant. The free breakfast the following morning was made to order: omelettes, eggs, sausage, potatoes, pancakes, cereal, toast... everything was excellent. There was no need to visit the IHOP adjacent to the hotel. The hotel is on I-10 and very close to the Cielo Vista Mall and many other shopping centers. A variety of restaurants are within two minutes of the hotel. I told them when I checked out that I would definitely be staying here again. My wife and I were very pleased with this hotel and have already recommended it to our friends. Read moreGenuine Hotels.com guest review
"Excellent location, excellent staff"
Mr Daniel (staff member at night) helped us a lot!Genuine Expedia guest review
Upgrade televisionsGenuine Hotels.com guest review
I was looking for a cheap hotel to stay at in El Paso and expected a below-satisfactory type place....this place was BEYOND what I expected for the price. Free drinks at night, great breakfast which is made to order, and great rooms. Would definitely stay there againGenuine Hotels.com guest review
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