It was greatGenuine Hotels.com guest review
"less than what you expect."
The interior is dated, old fashioned and smells stale. The pool needs cleaning and the Jacuzzi does, also. The breakfast was meager and uninspired.Genuine Hotels.com guest review
Was there for just one night. Little upset because I let my bathing suit at home and the pool hot tub look inviting. Will not forget when I visit again.Genuine Hotels.com guest review
"Needs some upgrades"
They treat u good, comfortable bed, good breakfast, employees are great but tv did not work good and tv at bedroom is old style that u can't see the channels heater was not working that good and hot water use to stay here when it was embassy and it was one of the best in el pasoGenuine Hotels.com guest review
"gum stuck to side of head board"
At first glance the hotel looks nice when you walk in. We entered the room as we were looking around we noticed trim was falling off the wall locker next there was gum stuck to the side of the head board. The TV reception was fuzzy at best and last the swimming pool area had shutters missing so it was as cold inside as it was outside.Genuine Hotels.com guest review
"Worst Cold Night Ever"
The room given to me was on the corner of the hotel. The exterior walls had no insulation. After piling up on blankets, my lower body was finally warm, however my head was the closest to the exterior wall. The temperature outside and at the headboard was 40 degrees F. Worst night ever!!!Genuine Hotels.com guest review
"El Paso stay"
this was a ok hotel to stay at just needed to be updated the TVs were still the old box type. Which in my travels from California through Tx it was the only place that had not been updated on that yet.Genuine Hotels.com guest review
"A welcome surprise at the end of a tough day!"
Pleasantly surprised by the luxurious suite at a bargain price! Don't let the fact it doesn't have a name brand fool you. Nice breakfast also included.Genuine Hotels.com guest review
"New year eve night"
It was ok but rooms need updating. My coffee maker didn't work and tv was an old tv. The curtains were torn and I couldn't get a crib.Genuine Hotels.com guest review
"WORTH THE COST"
RELOCATING TO EL PASO. HOTEL STAFF IS GREAT...HOTEL IS DATED BUT WELL KEPT. BED, COVER, BLANKET, PILLOWS, TOWELS...CAN BE UPDATED. GREAT LOCATION, HAS INDOOR POOL BUT SOME OF THE WINDOWS WERE BROKEN SO THE COLD AIR WAS COMING IN AND MAKE THE POOL AREA TOO COLD. NOT THE TEMPERATURE YOU EXPECT OF AN INDOOR POOL AREA. OF THE WATER FELT COOL, NOT WARM.Genuine Hotels.com guest review
Overall the hotel is good, the room is big, clean and comfort. The only thing we do not like is the check-in lady attitude is so mean and rude, that makes us all feel uncomfortable.Genuine Hotels.com guest review
"Two night stay"
The staff was very helpful and friendly. At first we were in a room that had a lot of traffic noise from I10, but we moved to a back room. There was a dog barking for most of the night. Breakfast is included and it was nice to have it in the atrium. For the price, it was a good deal. I would stay there again, just be sure to get a side room away from […] traffic and the guard dogs in the back. Read moreGenuine Hotels.com guest review
The wifi at this place is not good but the rooms are niceGenuine Hotels.com guest review
I have always enjoyed staying at this hotel in el Paso , I've had great experience in the past, but now it was awful, the room was very hot and when I complained they brought us a one personal fan, we were 4 , we couldn't sleep. I called again and they said that is all they could do for us bc the rooms were all ready for winter so they couldn't turn […] on the site conditioning. Than the disapointment of the breakfast, they toast to offer a great brkfst buffet , with a variety of options and that was great, now all they had was cereal, muffins and scrambles eggs , with nothing to compliment the eggs , this last stay was very disapointing and I'll look for a different hotel to stay . Read moreGenuine Hotels.com guest review
Everything was perfect! Thank You!Genuine Hotels.com guest review
"Dental & Shopping in Mexico-Family-R&R"
We were blown away at how great everything was about this hotel...not a single complaintGenuine Hotels.com guest review
Good stay, hotel looks a little bit oldGenuine Hotels.com guest review
nice hotel but pool was to dirty to swim inGenuine Hotels.com guest review
"Not a good choice"
Aging carpets need replacement. Limited breakfast selections but hot eggs. Not likely to return.Genuine Hotels.com guest review
"We loved our stay"
We truly enjoyed our stay. The hotel was very clean the room was a normal room but updated and clean no new bath tub but the restroom was nicely updated Hallways were narrow, the pool area was great its a great place to stay. The staff were kind and helpful.Genuine Hotels.com guest review
"Family stay for Thanksgiving"
Not sure if it was the room, dry El Paso air or something else cause our 1 y.o. to get a cold. Room was stuffy due to the season because they turn off the AC. At least in the room we were given for a $66/night stay.Genuine Hotels.com guest review
"Old El Paso Suites needs a facelift!! STAT!!"
The room had old furniture, the patio door lock was broken off the wall. The bathroom was sooo small it was crazy! It was noisy on Friday night and I lost slerp. The housekeeping staff did not change the sheets or fully stock the towels or plastic glasses. The in room coffee pot wss broken and leaked. We had to catch staff in the hallways and ask for […] supplies. The pillows were small and uncomfortable. I likef that the staff was friendly. At check out I asked for a receipt and the young girl said the hotel did not issue one since I booked with another agency ( Hotels.com) and that I would get one from them. Heres the catch...when I checked in the hotel asked for my credit card and I was trying to ensure they did not charge anything to it!! Overall I would not return but if you dont mind an old type of basic hotel this fits the bill. Read moreGenuine Hotels.com guest review
Air conditioning didn't work and a breaker blew out while using the blow dryer.Genuine Hotels.com guest review
"Staff is amazing."
This hotel is trying really hard. Exceptional staff, run down rooms, but lots of space for the money. Staff responded very quickly to every request. Being converted back to an Embassy Suites and modernized, should help. Hot made fresh breakfast nice touch. Balcony rooms overlooking atrium...awesome! Would definately go back.Genuine Hotels.com guest review
"The worse stay in El Paso Suites"
Some children was making too much noise after 12 am laughing and running, and security guy was sleeping, later at 3 am somebody trigger the fire alarm and we had to leave the room to know in front desk by the manager, that it was a false alarm. You may know by this, how was my stay.Genuine Hotels.com guest review
"A little disappointed."
Great stay with the pool and free breakfast. But no air conditioning and they no longer have room servic plus high price for pay per view movies!!!Genuine Hotels.com guest review
Thanks!Genuine Hotels.com guest review
Mostly good. One big problem was that the Air conditioning all over the hotel was turned off for the winter. So it got really hot in the rooms! This is Texas. We need ac indoors where you can't open any windows & the temp got above 80. Otherwise a great hotel. They mentioned they are due for a renovation & it was obvious it was needed, just a little […] shabby in places. would have liked waffles at breakfast & some variety from scrambled eggs & ham every day. Very convenient to hospital. Read moreGenuine Hotels.com guest review
OverpricedGenuine Hotels.com guest review
"Might stay again"
Hotel looks ok from the outside and the inside but the dining area is a bit odd. Rooms are quite large - 2 room suite and the price was right. Breakfast one morning was a bit strange as the person cooking was no where to be found but eventually showed up. Seems the hotel has outlived its hey day, but for the price and overall amenities, I would stay […] there again. Read moreGenuine Hotels.com guest review
The El Paso Suites hotel has become one of my favorite hotels to stay at whenever i am in El Paso. Although this time (winter time getting cold), I had two complaints. 1) The room heaters are not working too well. So the rooms stayed pretty cold, although the thermostat tried to get the room to the desired temperature. 2) They have a really nice pool […] and jacuzzi. However, they close it down at 10:00 p.m. This is a problem, since it is an indoor pool, enclosed ...it would be really nice to leave it open till midnight. I have actually come to this hotel for the pool and jacuzzi...that I like to use at night. Other than that, this a nice hotel..a little old, and could use some updating, of the light fixtures, televisions and such, it is really a good place to stay. Read moreGenuine Hotels.com guest review
"Great Location & Price!"
Everything was good and you can't beat the price!Genuine Hotels.com guest review
"el paso suites"
overall goodGenuine Hotels.com guest review
Beautiful hotel.. friendly staff except the chef could be a bit more social. Breakfast was not what I'm used to wouldn't recommend it. I will definitely stay again.Genuine Hotels.com guest review
"good hotel in el paso"
good location close to a lot of venues in el pasoGenuine Hotels.com guest review
I had a great time enjoy the hotel one of the company was his kind of old and rundown but the room was very nice and very spacious of the bed was very comfortable and the staff was friendly it was nice having a good breakfast in the morning all of the cilities work except the hot tub it wasn't working.the pool was nice, to much chlorinein the pool. Thanks sam […] burnham Read moreGenuine Hotels.com guest review
"Excellent service to their guests"
ExcellentGenuine Hotels.com guest review
"little old but very comfortable and cleaned"
Rooms were a bit outdated for the price. But the maid service was excellent. Every time I left abs cane back my room was cleaned and I had fresh towels.Genuine Hotels.com guest review
"El Paso Suites"
The staff are very friendly and make the stay more enjoyable.Genuine Hotels.com guest review
Room was adequate for an overnight stay, a bit old and dated though with a few light bulbs that didn't work and a coffee pot that required you remove the plug from the microwave to use. Breakfast was not bad, but they could have had a better selection of pastries. The female cook who cooked the eggs, ham and potatoes was extremely sweet and friendl […] y. Read moreGenuine Hotels.com guest review
"Book your stay before the rates go up."
This is a former Embassy Suites property. The private owner went bankrupt and it is in the process of reverting back into an Embassy Suites Hotel with extensive renovations scheduled next year. The rooms are spacious (actually made up of two rooms, a living area and BR.) The staff was very friendly and helpful. The room was clean, the shower hot, and […] the bed very comfortable. We will stay here again before the rates go up under Embassy Suites brand. Read moreGenuine Hotels.com guest review
"citizenship ceremony stay"
This hotel is a bit older but it is very quaint. It reminded us of a hotel on the River walk in San Antonio. The rooms were large which would be great if you had children. The breakfast was awesome!Genuine Hotels.com guest review
spanish ambiance with interior atrium splashing fountain and french doors for each room. 2-room suites includes wet bar in living/sofabed room and large size bedroom. bath could be updated but adequate. free shuttle to/from airport 6am to 10 pm (10 minute trip) and on main freeway. free breakfast in morning adequate but I-HOP next door. good fitness […] center and pool. Great rate - would stay here again Read moreGenuine Hotels.com guest review
The room is pretty old, and the TVs are so blurry and old I thought I need glasses but the hotel itself and staff are great.Genuine Hotels.com guest review
"Nice Texan theme but televasion and channel's bad."
Loved the theme and location. They have old zenith crt television's and channel clarity is bad. I was given room 310 which smelled like chlorine. I let the receptionist know and she was aware that it smelled really bad she said because it is on top of pool. Makes me wonder why we were given that room in the first place. .Genuine Expedia guest review
Good overall. no hot water in sink. door key wouldn't work after 9:00 pmGenuine Expedia guest review
"El Paso's first hotel option. definitely!"
Everything about this place was great. The architecture, the staff, the rooms beyond its comfort. Peaceful! Love love love. Will totally recommend it and come again.Genuine Hotels.com guest review
My family and I were expecting a nice and relaxing weekend at the hotel. We checked in at 5 pm and our first room was not cleaned and we had no linens on the bed and no towels. We were moved to a second room. In the morning the kids went to the pool. We then returned to the room to shower. We had nothing but scalding hot water coming from the shower. […] I called for maintenance. We waited for 3 hours and he finally showed up. He said he had adjusted the water levels and he was going to check the boiler. He did not return and 45 minutes later we tried the shower again. No change, it was after 3:30 and we had not eaten. I went down to the front desk to complain. The head clerk stated that they knew the shower was broken but didn't know if we should move to a different room. I went to check on a different room with an employee to see if the shower worked. It seemed ok. Moved to the other room. We showered and while the last one of us was showering the water temperature began to act up. At no point in time did the staff concern themselves with our well being. The pool area had mold and standing puddles of water by drainage areas. I was very disappointed with my stay and will never return to this hotel. Read moreGenuine Expedia guest review
I loved the hotel and the atrium was such a nice plus to the hotel.Genuine Hotels.com guest review
"Shopping mall accress the Interstte 10"
It was excellent for our needs - overnight stop between destinations.Genuine Hotels.com guest review
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