Very nice hotel inside, loved Embassy Suites and this is just updated. Very nice views of the mountains and fantastic location, right in the middle of the city!Genuine Hotels.com guest review
"El Paso Suites"
First thing going in the room I had to have housekeeping come look at hairs in the bathroom and maintenance changed out the bathroom light socket because you could see it was burnt from a previous short. When I opened up a couple of towels it looked like blood stains but housekeeping said it was rust and another towel had dark stains. The blow dryer […] cord had some brown crusty stuff on the cord. I took pictures of all of this. Management wasn't willing to give me any discount because I didn't book it through them. I was told when I checked out that a mgr would call me and no one has and it's been 5 days later. Read moreGenuine Hotels.com guest review
This place could be nice the layout and location but it's not. It shold be torn down. Old damaged smelly yuck!Genuine Hotels.com guest review
Hotel was just as others explained. It is is a former Embassy Suites. The new owners have not yet done any much needed renovations. For the price, and location (access to shopping and dining), it was a good deal. The A/C in the rooms (I had 2 rooms: King / 2 Double) wasn't very efficient, but if you left it on the coldest setting the unit would stay […] 'ON' and the room cooled off. If i needed to be relatively close to 5-points and shopping in El Paso, I would stay there again if I needed a decent hotel a great price! Read moreGenuine Hotels.com guest review
I've stayed here a few times and am pleased every time. An excellent value, great room set up, friendly staff, I really couldn't ask for more at such a great price.Genuine Hotels.com guest review
"Close to everything"
It was great will recommend all my friendGenuine Hotels.com guest review
"I gave 4 points but I will not stay again"
Parking is not good at all. Toilet was not clean.Genuine Hotels.com guest review
"Great deal for the price"
I enjoyed the stay. The price was great for the amount of space and the free made to order breakfast. The tub could have used quick rinse, but that's why they make shower shoes.Genuine Hotels.com guest review
"Fine for a night"
I thought that the Hotel building itself was beautiful However, The rooms and electronics, wireless, Tv's and furniture were very outdated. If some renovations were done to the hotel I would spend 200 a night to stay there. But I paid 69 a night and felt I over paid. Also......... Try to keep the homeless out of the parking lot. Everytime I went outside […] I was getting hit up for change. Read moreGenuine Hotels.com guest review
"Unfriendly hotel staff"
The breakfast staff was very unfriendly and humiliating even after we confronted the manager. The room staff was not attentive to stocking the room with toilet paper, shampoos,more even coffee. I had to pick up my needed items at the front desk. Our experience with this hotel was not pleasant.Genuine Hotels.com guest review
Nice. However hotel needs to be updated.Genuine Hotels.com guest review
Beautiful lobby and fountain. Spacious and comfortable. A truly great value for the money. Good Mexican joint next door.Genuine Hotels.com guest review
Rooms are in NEEDS of remodeling, especially the carpets. Very worn and in some places the carpet nails were able to be felt,Genuine Hotels.com guest review
"Better than expected"
This used to be my favorite hotel as a kid, my family always stayed in when it was the Embassy Suites. It used to have corteous staff, great breakfast, happy hour. Now it looks old, the service is nonexistent, there ir no happy hour, the tv's are old and with very few channels to watch. BUT, we had a great time, the location is great, the inner/climatized […] pool makes all the difference between this and newer more expensive hotels. Read moreGenuine Hotels.com guest review
GreatGenuine Hotels.com guest review
"close to shopping areas"
it was nice.Genuine Hotels.com guest review
Totally cool. The breakfast was not all that great but the place itself made up for it. Really enjoyed our stay deffinatley a place to revisit thanksGenuine Hotels.com guest review
Very rude front desk clerks male and females breakfast was horrible will never stay there again n well let people know how I was treatedGenuine Hotels.com guest review
"On the road again"
Our stay was satisfactory...wish hotel was still owned by Embassy Suites because it was obvious this hotel was NOT. Furniture including beds are dated. Cooks not very friendly or helpful. Towels are few and paper thin.Genuine Hotels.com guest review
Great place to stay. The kids enjoyed the in door poolGenuine Hotels.com guest review
Great place. Would stay there again. Recommend it to everyone.Genuine Hotels.com guest review
"old but nice"
Spacious, clean, comfortable room. Could use a few updates, especially the TV.Genuine Hotels.com guest review
I was satisfied with the hotel and the pricing was very decent.Genuine Hotels.com guest review
Shower heads, TVs are outdated. Tub had water under the floor. Leak marks on the roof.Genuine Hotels.com guest review
AwesomeGenuine Hotels.com guest review
"Always enjoy my stay"
This is a lovely hotel. I have stayed here many times over the past year and always enjoy it. Hotel is clean, rooms are spacious, food is delicious and staff is friendly.Genuine Hotels.com guest review
Nice experience would use them again. My only complaint would be that the lobby had a very string smell of chlorine from the pool. The water tempature of the pool was nice but could stay long because of the overwhelming chlorine .Genuine Hotels.com guest review
Water was to hot in the shower. You couldn't eat your breakfast in the room, the rooms would not stay cold or fresh. Would not stay here again!Genuine Hotels.com guest review
"Would Definitely Stay again"
The hotel was great! The only thing I would change is the bathroom in the bedroom. We had the suite, so whenever the kids had to have access to the bathroom, they had to come through the bedroom. The breakfast was the same items everyday, however, we ate a different variety of it everyday.Genuine Hotels.com guest review
"Off the freeway"
I was not very impress with this hotel. The pictures make it look better than it actually is. There is no cameras in parking lot. We were traveling from California to Houston and had all our items and were very uneasy of leaving our items out there. The beds were not comfortable, bathrooms were not very clean and the pool had too much Clorox. I will […] not stay in this hotel again and will let people know not to stay here. Read moreGenuine Hotels.com guest review
We enjoyed our stay very much. Very satisfied with room and service. Will stay there when we travel to El Paso again.Genuine Hotels.com guest review
"Not quiet what I expected"
Disappointed. I was told I got a room that was for non smoking but it had a very strong cigerat smell I would have asked to change my room but when I booked it I was told it was the lady suite available . I also had very tired children with me. I will not use this hotel again.Genuine Hotels.com guest review
"Located next to IHOP, very spacious with an atrium"
ExcellentGenuine Hotels.com guest review
There was a problem with the housekeeping. The bathroom door had a big hole in the door and there was graffiti on one of the wall. The ceiling was covered with water stains. I did not have very good experince with this hotel.Genuine Hotels.com guest review
Fabulous 2-room suite. Gorgeous atrium. Excellent breakfast. Definitely recommend this place!!!!Genuine Hotels.com guest review
"Avoid at all cost!"
Stayed 2 nights at the end of a tiring 9hr drive into town, we booked on drive using the prepay feature to not lose the rate and room and looking back on it now that's the ONLY reason we stuck it out. First night out of sheer exhaustion we really didn't notice much. What we did notice was the bathroom was unusually small, one roll was almost empty […] and couldn't understand why house keeping would leave it, pulled covers back and it did not appear the linens had been changed ( we slept on top of comforter with our blanket). Also noticed a notable chlorine scent, didn't notice until next day we were directly over the pool and figured that's why the scent was there. Although it felt cold in the room when we first walked in, it wasn't until about 3am (after getting to room at 1am) that we noticed the AC was blowing in the so called "suite" part of the room, only in the front room. Second day: Morning- breakfast was not ideal- sweaty person behind counter with no hairnet and 1 gloved hand making eggs and frying potatoes, plated the meal put a piece of warm ham and called it done. No individual cups of yogurt, just a pan with yogurt poured into it with a spoon and bowls. Evening- after getting back to room late after the wedding walked into a warm room, although bed was "made" and bathroom "cleaned" we noticed they had taken all used bath towels but didn't leave clean ones! Third day: By this point we didn't even care, used the (3) hand towels next morning after showers and left very disappointed and swearing never again to take the bait for a good "deal". The original price for the hotel/night was well over $110 and advertised as $69/night. The reality is it should be priced as $69 and given away at less than a motel 6 rate. Sincerely, Never Again Read moreGenuine Hotels.com guest review
A good value for the amouint charged. The breakdast was good but not fancy. Rooms on our side of hotel have an excellent view. Air conditioning was marginal. Some repairs were not attended to but they were cosmetic not functional.Genuine Hotels.com guest review
It was perfect for a guy travelling for work. It shows its age. Breakfast could be better and tvs need upgrading.Genuine Hotels.com guest review
The suite's have large living room & bedroom with wet bar including refrigerator, microwave & coffee pot. The courtyard of the hotel was awesome with an european feel, we took pictures! Very nice and good price.Genuine Hotels.com guest review
"Another excellent impression"
I stayed here about a year ago and my daughter loved their indoor pool so we went again. Just as before the staff was great, but the man who was making breakfast was very friendly, his smile cheers up the morning. Anytime I'm in El Paso, this is where I'll stay.Genuine Hotels.com guest review
after a 12 hour day behind the wheel, it was a very comfy bed and fresh breakfast cooked to order was fantasticGenuine Hotels.com guest review
"Very poor service and Terrible maintenance."
Don't stay here in the summertime. You may have to change rooms multiple times to get one where the air conditioner works. If you plan to use the fitness room, plan to work out in a sauna!Genuine Hotels.com guest review
"Won't stay again"
I'm glad we were able to get a discount on our reservation because there is no way I would pay over a hundred dollars for the room and service. The a.c. wasn't very cool. The breakfast was not very good, I understand it was complimentary, but cold ham & old potatoes..... no thanks. Staff wasn't that helpful. I let the front desk know the pool area was […] out of towels all she said was she would let them know and went about her business. Pool was way over chlorinated. Read moreGenuine Hotels.com guest review
SatisfactoryGenuine Hotels.com guest review
The hotel is old, but can be consider acceptable to stay only overnight, the quality of the service it was very deficient, the management was very deficient like the desk employees. I will never return to this hotel.Genuine Hotels.com guest review
"you get what you pay for"
For the money, you cant go wrong. Its an older hotel, with older hotel look. It was comfortable and clean, the little gym was also nice. They do need to upgrade the central air system though. It was nice when the AC was blowing, but got really hot as soon as it went off.Genuine Hotels.com guest review
"Cost efficient, decent stay."
Hotel had minor maintenance issues. I had to change room mid-stay. The pool and exercise rooms were very nice and convenient. Complimentary breakfast was not great, but only because there was no variety...Sliced ham and fried potatoes every day :-) Rooms need a full dusting, and should consider it time to steam clean the furniture.Genuine Hotels.com guest review
"Shoping and business"
Ver y bad the internetGenuine Hotels.com guest review
"Quite and comfortable"
Rooms where nice, bed was comfortable. Overall hotel was very quite even though there was a wedding taking place. Good location, 10mins from mall and from down town.Genuine Hotels.com guest review
"Not What I expected"
Noisy and inefficient AC, the bed was soft to the point of being mushy, absolutely no support.Genuine Expedia guest review
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