Very rude front desk clerks male and females breakfast was horrible will never stay there again n well let people know how I was treatedGenuine Hotels.com guest review
"On the road again"
Our stay was satisfactory...wish hotel was still owned by Embassy Suites because it was obvious this hotel was NOT. Furniture including beds are dated. Cooks not very friendly or helpful. Towels are few and paper thin.Genuine Hotels.com guest review
Great place to stay. The kids enjoyed the in door poolGenuine Hotels.com guest review
Great place. Would stay there again. Recommend it to everyone.Genuine Hotels.com guest review
"old but nice"
Spacious, clean, comfortable room. Could use a few updates, especially the TV.Genuine Hotels.com guest review
I was satisfied with the hotel and the pricing was very decent.Genuine Hotels.com guest review
Shower heads, TVs are outdated. Tub had water under the floor. Leak marks on the roof.Genuine Hotels.com guest review
AwesomeGenuine Hotels.com guest review
"Always enjoy my stay"
This is a lovely hotel. I have stayed here many times over the past year and always enjoy it. Hotel is clean, rooms are spacious, food is delicious and staff is friendly.Genuine Hotels.com guest review
Nice experience would use them again. My only complaint would be that the lobby had a very string smell of chlorine from the pool. The water tempature of the pool was nice but could stay long because of the overwhelming chlorine .Genuine Hotels.com guest review
Water was to hot in the shower. You couldn't eat your breakfast in the room, the rooms would not stay cold or fresh. Would not stay here again!Genuine Hotels.com guest review
"Nice. Close to shops"
This hotel was good the air conditioning was not working very good considering it was 103 to 106 the maid staff was excellent BUT the cook that was making breakfast could use costumer skills not a friendly fella and not much choice when it comes dome to breakfast choices scrambled eggs only I like to have choices.Genuine Expedia guest review
"Good location for traveller"
Great hotel with friendly staff & good facilities . close to shopping Mall and dining. Showers hot water was only luke warm.Genuine Expedia guest review
"Would Definitely Stay again"
The hotel was great! The only thing I would change is the bathroom in the bedroom. We had the suite, so whenever the kids had to have access to the bathroom, they had to come through the bedroom. The breakfast was the same items everyday, however, we ate a different variety of it everyday.Genuine Hotels.com guest review
"Good for the Price"
Nice hotel with big spacious rooms my only complaint will be that the carpet in the room is very worn off, everything else is good.Genuine Expedia guest review
"Good Price, great location!"
Great experience overall. Definitely I will stay in this hotel again.Genuine Expedia guest review
"Off the freeway"
I was not very impress with this hotel. The pictures make it look better than it actually is. There is no cameras in parking lot. We were traveling from California to Houston and had all our items and were very uneasy of leaving our items out there. The beds were not comfortable, bathrooms were not very clean and the pool had too much Clorox. I will […] not stay in this hotel again and will let people know not to stay here. Read moreGenuine Hotels.com guest review
We enjoyed our stay very much. Very satisfied with room and service. Will stay there when we travel to El Paso again.Genuine Hotels.com guest review
Everything in this hotel was great. Only thing is would like some variety with breakfast. And not have to deal with having a ticket just to get breakfast. The gentlemen cooking the breakfast was a little rude. Good thing for IHOP next door. A plus!!! But other than that my stay was great!!!! And I plan to stay again!Genuine Expedia guest review
"El Paso suites"
It was okay! We had to change room twice due to fridge an microwave not working....Genuine Expedia guest review
I went 4th of July weekend not to packed. Great breakfast, nice staff, clean. The only thing was the pool was closed on 4th of July. That was a big upset.Genuine Expedia guest review
"Nice Place to Stay"
Hotel is clean and close to the freeway. Check in was easy. Rooms are comfortable. They offer a hot breakfast, but no instructions on where to start. Wi-Fi was weak, it would work in the living room but not in the bedroom.Genuine Expedia guest review
"Not quiet what I expected"
Disappointed. I was told I got a room that was for non smoking but it had a very strong cigerat smell I would have asked to change my room but when I booked it I was told it was the lady suite available . I also had very tired children with me. I will not use this hotel again.Genuine Hotels.com guest review
"Located next to IHOP, very spacious with an atrium"
ExcellentGenuine Hotels.com guest review
I was not please with my stay and I am not particularly picky. The room was overall filthy. It had been serviced but in a manner that just involved the surface. The sheets were not clean. The carpet was in need of a wash and other things like that. The bathroom was also considerably small. With only enough room for the Lou and shower, only one person […] could be in there and there was no room for anything. Read moreGenuine Expedia guest review
There was a problem with the housekeeping. The bathroom door had a big hole in the door and there was graffiti on one of the wall. The ceiling was covered with water stains. I did not have very good experince with this hotel.Genuine Hotels.com guest review
Fabulous 2-room suite. Gorgeous atrium. Excellent breakfast. Definitely recommend this place!!!!Genuine Hotels.com guest review
The hotel was fantastic - the room was bigger than I expected. The staff was fast and efficient. Got a lot for my money.Genuine Expedia guest review
"Avoid at all cost!"
Stayed 2 nights at the end of a tiring 9hr drive into town, we booked on drive using the prepay feature to not lose the rate and room and looking back on it now that's the ONLY reason we stuck it out. First night out of sheer exhaustion we really didn't notice much. What we did notice was the bathroom was unusually small, one roll was almost empty […] and couldn't understand why house keeping would leave it, pulled covers back and it did not appear the linens had been changed ( we slept on top of comforter with our blanket). Also noticed a notable chlorine scent, didn't notice until next day we were directly over the pool and figured that's why the scent was there. Although it felt cold in the room when we first walked in, it wasn't until about 3am (after getting to room at 1am) that we noticed the AC was blowing in the so called "suite" part of the room, only in the front room. Second day: Morning- breakfast was not ideal- sweaty person behind counter with no hairnet and 1 gloved hand making eggs and frying potatoes, plated the meal put a piece of warm ham and called it done. No individual cups of yogurt, just a pan with yogurt poured into it with a spoon and bowls. Evening- after getting back to room late after the wedding walked into a warm room, although bed was "made" and bathroom "cleaned" we noticed they had taken all used bath towels but didn't leave clean ones! Third day: By this point we didn't even care, used the (3) hand towels next morning after showers and left very disappointed and swearing never again to take the bait for a good "deal". The original price for the hotel/night was well over $110 and advertised as $69/night. The reality is it should be priced as $69 and given away at less than a motel 6 rate. Sincerely, Never Again Read moreGenuine Hotels.com guest review
A good value for the amouint charged. The breakdast was good but not fancy. Rooms on our side of hotel have an excellent view. Air conditioning was marginal. Some repairs were not attended to but they were cosmetic not functional.Genuine Hotels.com guest review
It was perfect for a guy travelling for work. It shows its age. Breakfast could be better and tvs need upgrading.Genuine Hotels.com guest review
"An Aging Hotel That Badly Needs a Face Lift"
Years of wear and tear were obvious throughout the hotel. The free breakfast was minimal and the hot prepared food was tasteless. The phones in my room had no dial tone and were unusable, the TV's were at least 20 years old and the reception poor. I noticed that two listed channels: ESPN 2 and the History Channel were not being received in my room. […] The front desk did send Maintenance to check it out. The Maintenance person looked at it and said "I'll take care of it. I'll be right back"...and never returned to my room. One morning I had no hot water in the sink. Moldy cracks around the shower tub and drain were evident. Not a 4-star experience. Read moreGenuine Expedia guest review
The suite's have large living room & bedroom with wet bar including refrigerator, microwave & coffee pot. The courtyard of the hotel was awesome with an european feel, we took pictures! Very nice and good price.Genuine Hotels.com guest review
"Not a place to stay on a hot day."
Staff was fine, room was clean, but with 100-plus degree weather, the room air conditioning simple wasn't effective. Made sleeping at night a tough proposition. Because of that, simply cannot recommend.Genuine Expedia guest review
"Nice hotel close to restaurants and shopping"
Friendly staff, clean and comfortable rooms. We enjoyed our stay and will be using this hotel out next visit.Genuine Expedia guest review
"Another excellent impression"
I stayed here about a year ago and my daughter loved their indoor pool so we went again. Just as before the staff was great, but the man who was making breakfast was very friendly, his smile cheers up the morning. Anytime I'm in El Paso, this is where I'll stay.Genuine Hotels.com guest review
after a 12 hour day behind the wheel, it was a very comfy bed and fresh breakfast cooked to order was fantasticGenuine Hotels.com guest review
"Very poor service and Terrible maintenance."
Don't stay here in the summertime. You may have to change rooms multiple times to get one where the air conditioner works. If you plan to use the fitness room, plan to work out in a sauna!Genuine Hotels.com guest review
"Excellent hotel. Perfect location"
Had to get tge a/c fixed upon arrival, but other than that, excellent place to stay. Staff was prompt to get a/c cooling again. No complaintsGenuine Expedia guest review
"Won't stay again"
I'm glad we were able to get a discount on our reservation because there is no way I would pay over a hundred dollars for the room and service. The a.c. wasn't very cool. The breakfast was not very good, I understand it was complimentary, but cold ham & old potatoes..... no thanks. Staff wasn't that helpful. I let the front desk know the pool area was […] out of towels all she said was she would let them know and went about her business. Pool was way over chlorinated. Read moreGenuine Hotels.com guest review
"Nice & very roomy hotel."
Nice & very roomy hotel..liked the extra living space with sofa bed...close to shopping & restaurants...hotel staff knowledgeable & accommodatingGenuine Expedia guest review
"El Paso hotel"
We stayed for one night here. Good location. Staff was friendly. Free breakfast. Room is bigger than average. Don't mind staying here again.Genuine Expedia guest review
Did not match the hotel photo's. Still a very nice stay.Genuine Expedia guest review
"El Paso Suites stay"
I liked everything except the cheap breakfast. One day we had 2 slices of ham and a few more eggs with one cook but the next day we had 1 slice of ham and barely any eggs. Also, there was no variety and we had no choice of what we were served.Genuine Expedia guest review
"Nice rooms --- the carpets should be steam-cleaned"
Very friendly & cooperative staff. Nice layout and rooms. Gym equipment needs attention. Pool quite nice. The room, because of the carpet, smelled bad -- needs steam cleaning. I appreciate the fact that they don't use carpet fresh to cover it up.Genuine Expedia guest review
SatisfactoryGenuine Hotels.com guest review
The hotel is old, but can be consider acceptable to stay only overnight, the quality of the service it was very deficient, the management was very deficient like the desk employees. I will never return to this hotel.Genuine Hotels.com guest review
"you get what you pay for"
For the money, you cant go wrong. Its an older hotel, with older hotel look. It was comfortable and clean, the little gym was also nice. They do need to upgrade the central air system though. It was nice when the AC was blowing, but got really hot as soon as it went off.Genuine Hotels.com guest review
"Cost efficient, decent stay."
Hotel had minor maintenance issues. I had to change room mid-stay. The pool and exercise rooms were very nice and convenient. Complimentary breakfast was not great, but only because there was no variety...Sliced ham and fried potatoes every day :-) Rooms need a full dusting, and should consider it time to steam clean the furniture.Genuine Hotels.com guest review
"Shoping and business"
Ver y bad the internetGenuine Hotels.com guest review
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