All hotels in El Paso, Texas, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here6100 Gateway East, El Paso, TX, 79905, United States of America, ‏‎800-491-6126
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3.7 / 5Good

Score breakdown (from 957 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    3.8
  • Comfort
    3.8
  • Condition
    3.5
  • Neighborhood
    3.9
4.0 / 5Excellent
"Good"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The breakfast is ok no embassy suite but overall good hotel
Genuine Hotels.com guest review
1 night family trip Mar 1, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I love staying at this hotel. I believe I have stayed here a total of 7 or 8 times in the past 6 months and each time I have been very impressed. The rooms are always clean, the staff is extra friendly and the rooms are quiet. I'll see you next time El Paso Suites!!
Genuine Hotels.com guest review
2 night trip Feb 27, 2015
Michael
US
2.0 / 5Fair
"No hot water."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
The hotel is dated. We arrived at 10 pm. Heater is not working in our room. They do send someone right away to fix it. Then next morning we go to take a shower to get dressed for a funeral. No hot water. We called and they say the broiler is broken and they are working on it. After waiting hours to shower with a 2 year old we just had to get dressed a d leave for the services. No kids channels. If they would of had flat screen TV's we could have used our chrome cast to entertain our daughter. Overall not happy with our stay.
Genuine Hotels.com guest review
2 night family trip Feb 27, 2015
Lacey
US
4.0 / 5Excellent
"Youth Rally Weekend"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    5.0
The room was nice, I had read on the reviews that the view on the seventh floor was really nice so I called the morning before my check in and asked if they could give me a room on the 7th floor and the guy that answered the phone said he would have to ask the Manager. long story short I got a room right next to the Lobby. Saturday morning we had to be at an Event and there was no hot water called front desk and told them about it and they said they were aware and would call me back? Never called me and that was 3 Hours later and still no hot water. Breakfast was ok they had no spoons for the cereal. All they have is eggs/potatoes/ham/ceral/toast and bananas. juice is apple or orange. The pool was nice and warm but the hot tub barely blows bubbles.
Genuine Hotels.com guest review
2 night family trip Feb 27, 2015
Frankie
US
3.0 / 5Good
"subpar service ruins nice hotel"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    2.0
Nice hotel, nice room, pillows were horribly uncomfortable, and the older gentleman who watches the pool like a hawk is really rude. I even tried to tell him there was vomit by entrance of pool, he acknowledged me by saying "yea". Vomit wasn't picked up till who knows how long.
Genuine Hotels.com guest review
2 night family trip Feb 27, 2015
Anthony
US
3.0 / 5Good
"Cold Shower in El Paso"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
The wifi is very weak, the room was nice and clean, overall atmosphere of hotel was good, but unfortunately woke up in the morning to NO hot water called office and the boiler was out they did discount the stay, the breakfast was disappointing ran out of bread for toast waited in a long line for eggs only one person cooking and all bananas were quire black.
Genuine Hotels.com guest review
1 night family trip Feb 27, 2015
A Traveler
US
3.0 / 5Good
"Room Great, Breakfast Buffet Terrible"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Hotel was very nice, room comfortable and clean. Breakfast buffet was not good(disappointed)
Genuine Hotels.com guest review
1 night family trip Feb 26, 2015
Robert
US
4.0 / 5Excellent
"overnight stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Room was clean and a beautiful suite. Tub was damaged. Breakfast was freshly cooked in the morning.
Genuine Hotels.com guest review
1 night romance trip Feb 26, 2015
Christina
US
4.0 / 5Excellent
"Passing thru"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Enjoyed our stay. The only negative was the breakfast was not that great.
Genuine Hotels.com guest review
1 night family trip Feb 25, 2015
A Traveler
US
4.0 / 5Excellent
"El Paso Suite's weekend stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
only one problem was encountered - at 10:00 our keys would no longer work on our rooms or outside doors whereas checkout time was 12:00 - we went for a new key and it didn't work but finally they got one that did They told me they'd alert maintenance about the problem so maybe it won't happen again - it was very clean and the suites are GREAT
Genuine Hotels.com guest review
1 night family trip Feb 21, 2015
Betty-Carol
US
5.0 / 5Outstanding
"The Bestest Hotel Ever!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Such a pleasure! It felt like a palace with it's wrought iron balconies & enormous sky light! Alonso was especially helpful with road directions and details about the hotel. The room was much more than I expected... a suite!? And so reasonably priced! A full breakfast, pool and hot tub...wow!!
Genuine Hotels.com guest review
1 night trip Feb 22, 2015
Amina
US
4.0 / 5Excellent
"Excellent"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel service was great! Even the staff that are in charge of doing breakfast. Hotel had a nice view inside and outside. The bed sheets were very clean. Overall it was a great stay.!!
Genuine Hotels.com guest review
1 night romance trip Feb 19, 2015
Gabriel
US
4.0 / 5Excellent
"satisfied customer"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was very peaceful. Didn't get to eat breakfast since wasnt able to take to the room.
Genuine Hotels.com guest review
2 night family trip Feb 21, 2015
Martha
US
5.0 / 5Outstanding
"Great place to stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
For the money, this hotel is the best buy in town! While it is old and soon to be renovated, it is still clean and comfy! The free breakfast was very good. We will continue to stay here when in ElPaso.
Genuine Hotels.com guest review
2 night family trip Jan 17, 2015
Suzanne
US
4.0 / 5Excellent
"Great place to stay - if you do not eat breakfast."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice place to stay - Rooms are big - Bed was comfortable - For me pillows were a little soft. (I use a rock hard pillow). Not happy with the breakfast though. "Hot" food sitting on the counter - for how long? Selection was poor at the best. Fruit was brought out about 20-25 minutes after we sat down. Would have been nice if they had some sort of danish / doughnuts to go. Other than that, the hotel was nice place to stay. I must say the staff was helpful and a joy to chat with.
Genuine Hotels.com guest review
1 night business trip Feb 18, 2015
Robert F.
US
5.0 / 5Outstanding
"Spacious but Cozy!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Enjoyed our stay. Staff members were polite. The rooms were spacious with the exception of the tiny bathroom. The indoor swimming pool was a super plus. The hotel itself needs a little remodeling, but overall we will definitely stay here again!
Genuine Hotels.com guest review
3 night family trip Feb 13, 2015
A Traveler
US
4.0 / 5Excellent
"my stay"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
the stay was great...
Genuine Hotels.com guest review
3 night trip Feb 13, 2015
A Traveler
US
5.0 / 5Outstanding
"5"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
verry nice snd pleasent
Genuine Hotels.com guest review
1 night romance trip Feb 14, 2015
Gerardo
US
5.0 / 5Outstanding
"I was happy with my stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Stayed for valentines day, I was impressed with the hotel. I've lived in El Paso my whole life and been a couple hotels but I liked this one the most. Looks great inside; very elegant. Especially if you're on the 7th floor. Everything was working properly in the room and had no issues
Genuine Hotels.com guest review
1 night romance trip Feb 14, 2015
Christopher
US
3.0 / 5Good
"Good rates, fewer amenities"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
We stayed here for two nights Valentine's Day weekend for a wedding. We generally stay here when we need to overnight in El Paso because the rates are very economical. The amenities over the last years are less each time we stay. We used to love the free drink in the evening and choices in the breakfast line. The drinks have long ago disappeared and the breakfast has been pared down to a basic scrambled eggs, potatoes and small slice of ham. The yogurt and fresh fruit table has now been reduced to bananas on the edge of going bad. Still, for the money we like having a two room suite for the person who cannot sleep during the night and can escape to the living room area.
Genuine Hotels.com guest review
1 night romance trip Feb 14, 2015
Marlene
US
5.0 / 5Outstanding
"Great stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
We were in town for a funeral and were lucky to have chosen the El Paso Suites. Seems like maybe it was an Embassy Suites before and signs posted say they are converting to an Embassy Suites later this year. The rooms were great, lots of space. Breakfast was hot, fresh and delicious. Try the green chili salsa with your eggs, it is fantastic! It was close to the highway and plenty of eating choices. Highly recommend this hotel, especially at the price!
Genuine Hotels.com guest review
1 night family trip Jan 31, 2015
LeRoy
US
3.0 / 5Good
"Rooms looking better, good service"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
They were renovating so our request to have rooms next to each other wasn't met. We had to stay on two different floors which was crazy with the kids wanting to go from one room to the other. Besides that it was good!
Genuine Hotels.com guest review
1 night family trip Feb 7, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Very nice.
Genuine Hotels.com guest review
2 night family trip Feb 6, 2015
Miguel
US
4.0 / 5Excellent
"Good"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
1. A/C NOT working properly. Fan blows, but NOT cold air. 2. Frig. NOT working properly. Freezer area frozen over. 3. Reported to the Front Desk Rep during Check-Out. 4. Willing to stay again, providing the above 2 are repaired.
Genuine Hotels.com guest review
3 night business trip Feb 4, 2015
Cynthia
US
4.0 / 5Excellent
"Good place, but to air comfort controls."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Good stay, but hate the A/C when entire hotel is on heat, that's it for all who stay there. Needed window to open just for some air comfort. Would come back when renovation is complete.
Genuine Hotels.com guest review
1 night romance trip Feb 4, 2015
A Traveler
US
5.0 / 5Outstanding
"best hotel ever"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was perfect
Genuine Hotels.com guest review
1 night trip with friends Feb 3, 2015
veda
US
4.0 / 5Excellent
"Clean, comfortable hotel."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Good hotel, understand they used to be an Embassy Suites and is changing their name back to Embassy. Overall it was a comfortable clean stay. I will stay there again.
Genuine Hotels.com guest review
3 night business trip Jan 28, 2015
Brian
US
3.0 / 5Good
"Have pay movies blocked and you will be pleased"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
An old Embassy suites. Rooms large and comfy, pool large and warm, breakfast...would recommend cooling the hot and having better cold selection.. Hottub weak but large, only significant complaint they make it easy for kids to charge very exp room movies, eating up the required $50 deposit. Close to restaurants, shopping and airport.
Genuine Hotels.com guest review
5 night family trip Jan 28, 2015
ann
US
5.0 / 5Outstanding
"el paso suites"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Everything overall was good, just TVs out of date and not a good selection of shows.
Genuine Hotels.com guest review
1 night family trip Jan 31, 2015
selina
US
3.0 / 5Good
"no early check in must wait until 3"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
pros. nice motel with clean big rooms, big inside patio. cons. a) the receptionist wont let me to check-in before 3.00 pm stating no room were clean ( i do not thing they clean all at the same time) he make me wait for over an hour, do to my work i sleep in motels at least 150 night per year, and this is the first time ever that after an all night long flight i was force to wait and hour and half for my room. So if your flight arrives early get another motel there are many more in this area. b) very old tv. C)sink doors need to be replace.
Genuine Hotels.com guest review
1 night business trip Jan 30, 2015
manuel
US
2.0 / 5Fair
"Hotel past its prime"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    2.0
Hotel is rather run down. There are two old, analog TVs in the room and one of them did not work. Air conditioning only blew air during our entire stay. Breakfast was forgettable. Registration clerk did say that the hotel will have renovations in a couple months and will rejoin the Embassy Suites group, but this is going to take MAJOR work.
Genuine Hotels.com guest review
2 night romance trip Jan 27, 2015
Henry
US
4.0 / 5Excellent
"Nice hotel for the money."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Very nice people who always came out to greet me when I walked by the counter. Facilities were dated but all were in working order except for the ice maker. Friendly cook at the breakfast buffet. I would stay again.
Genuine Expedia guest review
Other trip Jan 29, 2015
Tim
US
5.0 / 5Outstanding
"great hotel for the cost"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Large rooms that all face the open enclosed court yard. Pool and exercise room is fine. Planning a major update.
Genuine Expedia guest review
Other trip Jan 26, 2015
A Traveler
US
4.0 / 5Excellent
"Great place to stay while traveling."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great place to stay, the staff was nice and helpful. The only downfall would be that you can not control the room temp. It was a little warm in the room and I wanted the A/C on to cool it down a little. The A/C was not available durning the winter months.
Genuine Hotels.com guest review
3 night business trip Jan 18, 2015
Robert
US
5.0 / 5Outstanding
"Very nice and comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We loved the outdoor area. The fire pits were so nice and cozy. The coffee was also very good. We definitely will stay there again.
Genuine Expedia guest review
Other trip Jan 24, 2015
Jennifer
US
1.0 / 5Poor
"Great"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
It was great
Genuine Hotels.com guest review
1 night trip with friends Jan 19, 2015
Reto Amadeus
US
3.0 / 5Good
"less than what you expect."
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
The interior is dated, old fashioned and smells stale. The pool needs cleaning and the Jacuzzi does, also. The breakfast was meager and uninspired.
Genuine Hotels.com guest review
1 night romance trip Jan 15, 2015
A Traveler
US
4.0 / 5Excellent
"Just Visiting"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Was there for just one night. Little upset because I let my bathing suit at home and the pool hot tub look inviting. Will not forget when I visit again.
Genuine Hotels.com guest review
1 night romance trip Jan 17, 2015
Beth
US
1.0 / 5Poor
"Avoid El Paso Suites at all costs!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
This is the worst hotel in the history of Travel. Rude staff, dirty sheets and shower, BAD food. They did not even honor the reservation as we made it and wanted to charge extra. A nightmare.
Genuine Expedia guest review
Other trip Jan 19, 2015
Asa
US
4.0 / 5Excellent
"El Paso Suites"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel was beautiful. The room was clean and up to date. The bed was comfortable. The breakfast in the morning was very delicious and offered a good selection of different items. Nice area. I was disappointed with the plumbing in my room as the sink took a long time to drain and the shower had a bad leak. Also I think the hotel controls the temperature of the water. I would turn the faucet to colder or hotter and it would never change however then it would just get cold or hot by itself?? Also some of the exercise equipment didn't even work and clock in this room not working.
Genuine Expedia guest review
Other trip Jan 16, 2015
A Traveler
US
4.0 / 5Excellent
"Needs some upgrades"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
They treat u good, comfortable bed, good breakfast, employees are great but tv did not work good and tv at bedroom is old style that u can't see the channels heater was not working that good and hot water use to stay here when it was embassy and it was one of the best in el paso
Genuine Hotels.com guest review
2 night family trip Jan 9, 2015
Gildardo
US
1.0 / 5Poor
"gum stuck to side of head board"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    2.0
At first glance the hotel looks nice when you walk in. We entered the room as we were looking around we noticed trim was falling off the wall locker next there was gum stuck to the side of the head board. The TV reception was fuzzy at best and last the swimming pool area had shutters missing so it was as cold inside as it was outside.
Genuine Hotels.com guest review
1 night family trip Jan 9, 2015
leon
US
1.0 / 5Poor
"Worst Cold Night Ever"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
The room given to me was on the corner of the hotel. The exterior walls had no insulation. After piling up on blankets, my lower body was finally warm, however my head was the closest to the exterior wall. The temperature outside and at the headboard was 40 degrees F. Worst night ever!!!
Genuine Hotels.com guest review
1 night business trip Jan 8, 2015
Jason
US
3.0 / 5Good
"El Paso stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
this was a ok hotel to stay at just needed to be updated the TVs were still the old box type. Which in my travels from California through Tx it was the only place that had not been updated on that yet.
Genuine Hotels.com guest review
1 night family trip Dec 30, 2014
Rolando
US
5.0 / 5Outstanding
"A welcome surprise at the end of a tough day!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Pleasantly surprised by the luxurious suite at a bargain price! Don't let the fact it doesn't have a name brand fool you. Nice breakfast also included.
Genuine Hotels.com guest review
1 night romance trip Jan 2, 2015
Barbara
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
It was a quick trip but the suites were great! Very comfortable! The whole hotel itself was awesome!
Genuine Expedia guest review
Other trip Jan 6, 2015
Stacey
US
2.0 / 5Fair
"Visit to my grandson"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Ok. But would explorer options next time. Simple as that
Genuine Expedia guest review
Other trip Jan 4, 2015
A Traveler
US
3.0 / 5Good
"New year eve night"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
It was ok but rooms need updating. My coffee maker didn't work and tv was an old tv. The curtains were torn and I couldn't get a crib.
Genuine Hotels.com guest review
1 night family trip Dec 31, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Thought this was a Embassy Suites Hotel as advertised on some websites. Not close!
Genuine Expedia guest review
Other trip Jan 2, 2015
A Traveler
US
4.0 / 5Excellent
"WORTH THE COST"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
RELOCATING TO EL PASO. HOTEL STAFF IS GREAT...HOTEL IS DATED BUT WELL KEPT. BED, COVER, BLANKET, PILLOWS, TOWELS...CAN BE UPDATED. GREAT LOCATION, HAS INDOOR POOL BUT SOME OF THE WINDOWS WERE BROKEN SO THE COLD AIR WAS COMING IN AND MAKE THE POOL AREA TOO COLD. NOT THE TEMPERATURE YOU EXPECT OF AN INDOOR POOL AREA. OF THE WATER FELT COOL, NOT WARM.
Genuine Hotels.com guest review
2 night family trip Dec 29, 2014
A Traveler
US
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