"I would stay here again&again. Had A great Stay."
Great Stay. Staff was most helpful and polite. Rooms were clean, beautiful andspacious.Breakfast was DELICIOUS. This will be My Hotel Choice to stay, when return to visit in Kansas City, MO.Genuine Hotels.com guest review
"Noisy AC fan"
The stay was nice, but the AC fan in the room ran all night. We tried to set the settings, but then it got hot. We decided to let the fan run and shut the door between the two rooms. We had no other complaints.Genuine Hotels.com guest review
"July 4th get away"
The location was convenient for us and the check-in and out process was quick and smooth. The employee in the gift shop was cheerful. Valet parking was worth the minimal added expense. The toilet was not working upon our check-in and required a call to the front desk for service. Maintenance did not show up before we left for the evening which was about […] two hours; however. the toilet was working properly upon our return to the room later that evening. Also, there were only two towels in the room upon check in and we had three adults staying in our suite, so another call to the front desk was necessary. The complimentary breakfast and evening drinks and snacks are a nice perk; however, during the Saturday night evening drink session we attended was super busy, the employees seemed overwhelmed, the snack table was a mess and the tables for guest to sit at were not being cleared and cleaned off as quickly as they were needed. Additional staff would have been a welcome addition. Read moreGenuine Expedia guest review
Very nice stay. Staff great, breakfast good and convienient.Genuine Expedia guest review
"Ok hotel staff amazing!"
I had a family reunion in KC. We wanted to stay another day and found this great rate on Expedia. I wish we would have found this hotel sooner! We had a lot of loud noises in our room i.e. AC and fans, but the breakfast was great and the staff just went out of their way to accommodate their guest. It was not the best hotel (needs updating) but CLEAN! […] I would stay and recommend any of my family and friends to stay here because the staff just made the hotel seem like a six star hotel!!!!! Free happy hour more like two / with snacks! Free shuttle service! (Where do you find that anymore!) Free breakfast omelet station, fruit, cereal you name it! Awesome staff! Did I already say that? Lol! Read moreGenuine Expedia guest review
Everything about our stay was great. I would recommend it.Genuine Expedia guest review
The hotel is beautiful inside and the amenities can't be beat. We would stay here again in a heartbeat.Genuine Expedia guest review
Within walking distance to The Plaza, parks nearby, right off Broadway. The staff were friendly and helpful, and king size bed and pillows were comfy. The hot breakfast was a great option. Parking was an extra $11 per night, but not bad since it was gated and below the hotel. Biggest drawback was the bathroom. Huge room with huge living space, but […] a closet for a toilet and bathtub. Don't get claustrophobic! Read moreGenuine Hotels.com guest review
This hotel was fine. The problem is our toilet didn't work and overflowed while we were out of the room. I came back to water all over the floor and quickly called the front desk. The man who came to plunge the toilet was very kind and offered to take the wet towels. I guess I was expecting a little more than an apology but since we were leaving that […] day I guess they weren't too concerned. Read moreGenuine Hotels.com guest review
Everything was very clean. The only thing we had trouble with was the remote in the living area would not work. The breakfast was awesome, couldn't get any better. The kids loved the swimming area and I liked the hot tub. We would highly recommend . :)Genuine Expedia guest review
Breakfast is very good. Includes oatmeal, cereal, eggs, bacon, muffins, etc. Morning service folks are really nice and fun. Drinks at free cocktail hour are okay, snacks not so much. It's chips, salsa, odd hummus, sometimes raw vegetables and ranch. Rooms fine, clean, a little muggy in hotel. exercise room good. I twice asked for a wake-up call and […] it didn't happen either time. They had the record of my request but couldn't explain why it never happened. FYI Parking is not free. Read moreGenuine Expedia guest review
We got to the hotel early so they keep our luggage while we went to a Royals gamGenuine Expedia guest review
"Overall an okay hotel"
pros: near restaurants (walking distance), easy to find and get in and out easy by car, yummy breakfast choices, nice lobby, fast elevators, great pool for kids with a separation between the 2-3 feet pool and another pool for the 6-7 feet pool. Great for parents that are trying to juggle two non swimmers. great room darkening curtains CONS: beds were […] small, to soft for our liking, some wear and tear in the rooms (carpet pealing up in corner near bathroom and one sitting chair support bar on bottom broken) bathrooms were small but functional Read moreGenuine Hotels.com guest review
"A frequent guest here and usually very satisfied"
I have been staying in this hotel at this same location for over 15 years now and I love it. Great breakfast, great pool, great staff, love the complimentary happy hour... I have nothing to complain about except this most recent stay we had an issue with the billing side and it has not yet been resolved, but hoping it will be, as this is normally my […] favorite hotel in KC!! Good luck!! Read moreGenuine Expedia guest review
"Worst Embassy I've stayed at"
Terrible parking at $11 day! Didn't clean our room, breakfast line was 30 mins, coffee maker didn't work, and bartenders didn't know how to make drinks.Genuine Expedia guest review
"Great location, but facility in need of upgrade."
The staff was great. They got us into a better room right at check-in. But even in the better room, the facility is worn and dated. The biggest issue was that the fan for the AC in the room was extremely loud and kept us awake for a significant portion of the night.Genuine Expedia guest review
"Great location - close to the Plaza and Westport"
Hotel amenities were great - shuttle service, breakfast, happy hour, and the pool. The front desk personnel and accommodations were not so great. They had difficulty finding our reservation and were unable to give us the type of room we requested even though we booked 6 months in advance and checked in early.Genuine Hotels.com guest review
"Nice, but not quite what we thought it would be."
Having never been to Kansas City, I picked our hotel based on price, availablilty, and reviews. The price for our suite was very fair. We had hoped to have 2 bathrooms, or potentially get a 2 bedroom suite, but they did not have those, so we took what they had. It was farther away from the places we had wanted to go than I had realized, but the hotel […] staff was very helpful in getting us where we needed to go. They had directions printed out for pretty much any place I had asked about. The pool was nice, the fitness room was nice, the steam room and sauna were needing some repair work (they looked a bit under standard). WE didn't use the cocktail hour, but ate breakfast each morning. That was wonderful!!! The only negative I could put on that would be the lines are long. Not much you can do about that, though. The staff was friendly and helpful. I would consider staying here again, if I had a downtown need. Would definitely consider Embassy Suites again no matter what. Read moreGenuine Hotels.com guest review
"Very Nice Hotel"
We switched to this hotel after having a poor experience at a different hotel. We found this hotel to be in order with other Emabassy Suites, very well run with an above average staff.Genuine Expedia guest review
"Overall great stay"
Friendly and helpful staff, very close to plaza (shuttle can take you there or walkable)Genuine Hotels.com guest review
It's not as nice as other Embassy Suites that I've stayed in (in Omaha for example) - the rooms are a little smaller and the facilities feel a little old. But it's still a lovely place and overall a pleasant stay. Staff was very friendly and breakfast was great.Genuine Hotels.com guest review
"One of the best star hotels in the downtown area"
We were looking for a good place to stay for the weekend in Kansas City. Embassy suites had everything to offer - swimming pool, restaurant, complimentary breakfast and bar.Genuine Expedia guest review
"Near the Plaza"
very clean nice rooms, however, then beds are extremely soft and mussy. I do not like saggy pillow top bed in the least. Maybe other people do, but I prefer a much more supportive, firmer mattress than these. Also, the breakfast area is a zoo on weekends. Be prepared for long lines and long waits on these day. I was bumped into twice and no one apologized […] or offered to clean up. At least the rooms are quiet. Read moreGenuine Hotels.com guest review
"Outdated and full of obnoxious guests"
Hotel itself was very mediocre. Very outdated decor straight out of the early 90s. Bed was very uncomfortable and had a nice valley, probably because of its age. This is not a quiet hotel. There are kids running up and down the halls in bathing suits and no parents anywhere. Do not expect this to be a couples retreat. The hotel is also extremely humid […] due to the pool and fountains. You will feel hot and sweaty. The breakfast looked good, but we did not want to fight the crowd, mostly misbehaving children. Would not stay here again. At this price point there are far better choices. Read moreGenuine Hotels.com guest review
"clean but needs update"
decent hotel but I thought it was overpriced for it. We had 4 people in our room and their pull out sofa had no pillows anywhere and the ones we had were tiny. The evening happy hour was ok but all they had to eat was chips and pretzels and carrots and broccoli. Nice breakfast. Only enough towels in room for 2 people. Staff (Taylor) was nice but when […] checking in. But when checking out they did not ask how the stay was. all in all it was average hotel. Read moreGenuine Hotels.com guest review
The hotel room was badly in need of updates. Stains on carpet. Executive suite did not have pullout sleeper sofa as told during reservation. Rollaway was brought to room - old mattress and no covers. Easy to get around the neighborhood.Genuine Hotels.com guest review
"Perfect for a family reunion!"
The Embassy Suites KC Plaza was a perfect spot for our recent family reunion! The location was wonderful, and we took advantage of the easy access to the Plaza and the Union Station (for the wonderful KC Symphony & fireworks for Memorial Day). The zoo wasn't too far, either, for a day out with the younger members of our group. The property itself was […] clean and well kept, with plenty of areas for people to gather. Our group took advantage of the evening reception as a time to get together before we would head out for dinner, and the wonderful buffet breakfast in the morning was a great way to start our days! The employees working the receptions and breakfasts were very fun and engaging, and provided great customer service. Yes, the elevators could be slow (we were on the 5th floor and often just took the stairs). Also, I would take care to get a room away from the hospital, as we weren't bothered at all by the ambulances. Great experience overall! Read moreGenuine Hotels.com guest review
"Great hotel in KC"
We were able to check in early, room was clean. Manager's reception/breakfast were nice and though it was crowded the service at both kept things moving. Pool was great (kids loved it) and the common areas were clean. Will stay again and recommend to anyone (but especially families).Genuine Expedia guest review
"Great place to stay!"
The happy hour is great and the hotel has a great pool for families with kids.Genuine Hotels.com guest review
Pleasant hotel in nice location. Free shuttle and much to do within walking distance of hotel. Free drinks at happy hour a plus. Breakfast buffet is adequate. At the price of this room and comps in the area, parking should be included.Genuine Expedia guest review
"BATHROOM COULD USE SOME REPAIR WORK."
I CAN'T BELIEVE WE HAVE TO PAY FOR PARKING WHEN WE ARE STAYING AT YOUR HOTEL-THAT'S NOT RIGHT AT ALL!!!! I TRAVEL TO KANSAS CITY AREA A LOT AND WILL NOT GO BACK BECAUSE OF PAYING FOR THE PARKING I ALWAYS STAY AT EMBASSY SUITES IN OTHER STATES AND HAVE NEVER HAD TO PAY FOR PARKING......MAY CONSIDER STAYING AT OTHER HOTELS DURING MY TRAVELS.Genuine Expedia guest review
We really thought it was beautiful. We got there in time for 4 complimentary drink / person happy hour. Everyone was so friendly. I did not like having to pay $11 for parking though. The pillows are quite fluffy and couldn't sleep with it. The whirring of the elevators went on all night. Drove me crazy! Didn't sleep well at all. Room was fantastic though. […] We'd go back but with earplugs and my own pillow. Read moreGenuine Hotels.com guest review
The day manager was rude and when I made a request to use the shuttle she was not nice about setting it up. I felt like I was being a bother to her and I made no further requests from her staff the rest of the trip. The shuttle driver was a nice girl just the manager was rudeGenuine Hotels.com guest review
"Love the Embassy, but hated the noise"
We love the Embassy, especially for the great breakfast and the comfortable rooms, however. We had our room on the 7th floor by the elevators and didn't sleep at all. The constant whining and grinding of the elevator kept us up all night long. We turned on the air-conditioner for some white noise, but then listened to the fan whine all night long. I […] will stay there again, but just very displeased with this last experience. Read moreGenuine Hotels.com guest review
the staff was very friendly and very helpful. Lots of smiles from them. the food was really good in the morning, just slow line for the omelet station. shuttle service was great! Enjoyed our stay. made the trip even more enjoyable and relaxing having a great place to hang out..Genuine Hotels.com guest review
"Convenient to all activities surrounding the Plaza"
We always stay at the Embassy Suites when we are in town. We tried other facilities...none matched the ES.Genuine Expedia guest review
I loved staying at this hotel. I read reviews about the atrium being too loud but we didn't hear it at all and the hotel had a few large parties going on. The lines for breakfast were pretty long and I think they could fix the flow a bit. But everyone was extremely nice. The free drinks and snacks were awesome! I also read reviews that the elevators […] were too slow but I didn't notice them being any slower than other hotels and this hotel had 12 (?) floors. Our room was nice and comfortable. The bathroom was extremely small but it didn't bother me. It would bother me that the bathroom and the sink were in the bedroom part of the suite only because with kids it would wake them up. But that is not something the hotel can fix. Overal it was a great stay! Read moreGenuine Hotels.com guest review
"Nice hotel close to prom"
The experience of being close to the prom site and the Plaza, made this a night to remember .Genuine Expedia guest review
"Stayed for baseball game."
Staff was very friendly and professional. They gave good recommendations for dinner.Genuine Expedia guest review
"Loved it! Can't wait to return!"
We loved having an evening reception (snacks and drinks) and a breakfast provided for us!! The rooms were very nice and beds very comfortable.Genuine Expedia guest review
"One of worst Hilton properties I have seen"
The non smoking room I stayed in smelled like an ashtray….clearly had been a long time smoking room in the past. The furnishings were vintage 1970’s and look as though they had been there every bit of that time. The room air – heating system did not work properly. It was loud, ran all the time, and never did achieve the temperature I had set on the […] thermostat. The iron in the room was broken and it took an hour to have a new one sent to my room. In short, I have been a Diamond Hilton Honors member for the past fifteen years and have stayed at many Embassy Suites nationwide. This was by far the worst Hilton property I have seen. Take my advice, if traveling to Kansas City….find somewhere else to stay! Read moreGenuine Hotels.com guest review
Great employees!! Nice location. Near shopping...quiet area.Genuine Hotels.com guest review
"Pop in for a quick event"
My stay was nice and staff friendly. The only thing I had issues with the online website saying it had a shuttle to the airport. We chose this hotel based on that, which it did not do. So, I had to end up driving my daughter the airport which was not on my way back out of town.Genuine Hotels.com guest review
"bring ear plugs"
So that neat looking Atrium, yeah, it carries noise up to every room until late at night, and we were on the 11th floor. The beds are marginally comfortable at best. The breakfast is awesome, happy hour is awesome. The pool was cold when we were there and it wasn't full. A hose was running in it during our stay, but it never seemed to fill. Maybe it […] leaks? Parking is more than hotels.com lists. Read moreGenuine Hotels.com guest review
We had a great time. The service was fantastic, the breakfast was wonderful and we really enjoyed the cocktail hour. The pool was great for the kids. We will stay here again on our next trip to KC.Genuine Hotels.com guest review
I don't know the gentleman's name that took care of my room service on March 23 & 24, but he did an excellent job and was very professional, friendly and helpful.Genuine Expedia guest review
"Great location but poor setup"
Rooms are clean and nice and the location is great. Could not check in until 4pm with lots of late checkouts but friendly staff. Be prepared for big lines for the elevators and at breakfast. Although a nice touch having a free happy hour, it created 20-30 minute waits for the elevators. The hot breakfast line never moved in the 15 min I waited so I […] dropped into the short cold breakfast line. Poorly thought out services from a wait time. If you have kids, the pool appears to be a major draw. Nice hotel but time your breakfast and elevator trips carefully or be prepared to wait. Read moreGenuine Hotels.com guest review
Overall fine but didn't like 1) next to hospital (ambulances in the night), 2) very close to fire station (fire engines in the night), 3) hotels.com said they had rollaway beds (the did not - against fire code), 4) sofa bed not very comfy but are they ever, and 5) heated pool was not very warm, although it was heated.Genuine Hotels.com guest review
"Overall Great Hotel with a Few Exceptions"
Loved staying at this beautiful hotel!!! The few exceptions were the elevators were extremely slow and constantly filled. We had to wait for 10 minutes to get an elevator going down 4 floors with our luggage. We ended up taking the elevator up and then going back down before it would fill up. After breakfast we didn't fight it and took the stairs up […] the four flights. When we checked out we went outside and around the building to get to the garage to avoid the elevators where people were lined up. Not a problem since we are fortunate and can do the walk but if we were older it would have been a problem. The other problem we saw was the parking. We got back to the hotel at 10:30 in the evening and there was not one parking space available. We were told by the valet we could park in a nonparking space for the inconvenience. The hotel itself is absoutely beautitul with a great breakfast buffet and happy hour. Read moreGenuine Hotels.com guest review
"Very nice hotel. Great free breakfast!"
Everything was extremely nice! Parking was great, room was gorgeous, great pool! Free add ons make this well worth the $$. My only complaint is that our room was on the south side of the hotel and we could hear the ambulance/fire sirens each time they would pass on the way to the hospital - that is the only reason I gave it a 4 out of 5. Other than […] that, it's a great location and our experience was wonderful! Read moreGenuine Expedia guest review
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