"Very nice hotel. Great free breakfast!"
Everything was extremely nice! Parking was great, room was gorgeous, great pool! Free add ons make this well worth the $$. My only complaint is that our room was on the south side of the hotel and we could hear the ambulance/fire sirens each time they would pass on the way to the hospital - that is the only reason I gave it a 4 out of 5. Other than […] that, it's a great location and our experience was wonderful! Read moreGenuine Expedia guest review
What a terrifically charming place to stay! Overnight parking is very convenient & the hotel staff is superb....but it really has so much more!! The pool is great--hot tub, shallow and deep pools separated with a beautiful waterfall-along with sauna and steam room. Even my husband enjoyed the pool area with us! FREE shuttle service to local hotspots--& […] just a phone call away for pickup! We were there on St. Patty's Day when it was really busy and never waited more that 15 minutes for a shuttle--which took the hassle out of figuring out where we were going and finding parking. To top it off, we could grab a complimentary drink and snack every afternoon while getting ready for dinner. Oh, did I mention the hot breakfast included in the price? Awesome!! The made-to-order Greek Omelet I had was wonderful!! The entire facility is easy to function in, large open spaces make even busy days seem less crowded and it is very clean! The only thing I didn't love was the very small bathtub & toilet area...,but there were 2 separate sinks/vanities outside the bathroom which made getting ready for the day much easier! This isn't a new facility by any means. It is not contemporary. However, it has been well maintained, is very clean and was wonderful for our family of 6...& we've stayed in a lot of hotels I wouldn't even rate because they were not accommodating. This one deserves cuddos!! Worth the money to get all the extras! Read moreGenuine Hotels.com guest review
"Awesome stay at the Embassy in Kansas City - Plaza"
Everything was awesome. The staff were very polite, and accomodating in every way. The food was amazing and the cleaniless was spetacular. Only one negative, the elevator service was slow, however understandable with the Cyclones in town and a very busy weekend. Also, the omlete line was long, but was well worth the wait. Thank you for a nice stay at […] the Embassy Suites. Read moreGenuine Hotels.com guest review
Beautiful hotel. Staff was extremely helpful and accomadating. Would definetly stay there again.Genuine Hotels.com guest review
We have 4 kids and my 3 nieces & nephews spent the weekend too. One reason we love this hotel is that it includes a real breakfast... That ends at 930am. Well, we came down at 910am and the manager was at the end of the omelette line saying it was closed. Then we went for the hot food and there was barely any left. Any other day, the line starts getting […] long at about 915/920am. I will stay there again, we have stayed many times before and had great service. But didn't appreciate the breakfast rush... Rush out... That is, this time. Read moreGenuine Hotels.com guest review
"St. Patricks day getaway"
Our stay was great. I always choose this hotel to host friends for events in the Plaza/Westport/Downtown area. It is a great meetup location, and a great location for mid day resting/regrouping. The hotel is very family friendly and noise friendly during the day. The indoor pool is great for kids and I was actually impressed with their small gym. The […] breakfast is always amazing, we even have fun waiting in line talking with the other guests. Really a lively hotel with great amenities and a great location. Read moreGenuine Hotels.com guest review
"Great place for walking distance to Westport!"
We stay here every year for the Big 12 Tourney. Love the location! Wish they would upgrade the place. The carpet in rooms, are in need of being replaced! Yuck! ! Love the breakfast buffet in the mornings! The front desk personnel were always friendly and helpful! I'm sure we will be back next year!Genuine Hotels.com guest review
"Would not stay again"
The hotel staff was less than friendly from the moment we checked in until check out. The hotel was not as clean as I would expect from an Embassy and they were not prepared for the high volume of guests that were in the hotel for basketball games. They do have a shuttle service to many locations that was very convenient and Taylor was extremely personable […] and friendly. Read moreGenuine Hotels.com guest review
"Hotel needs renovation--"
Older and a bit run down-- Several oversights (no shampoo and a broken television) were quickly taken care of by a very attentive staff. Parking is a mess-- but location close to the Plaza neighborhood and the Nelson-Atkins is a plus.Genuine Expedia guest review
"Worth the Stay"
This hotel is situated right between Westport and the Plaza. Great location. Multiple restaurants and all kinds of shopping at your fingertips. I was a little concerned about the potential noise when I booked since this hotel is across the street from a hospital, but I never heard a thing, no ambulances, sirens, etc. Breakfast made to order is fantastic. […] Business center had what I needed. Only 3 minor complaints. First, the hotel has stairs going into the lobby, no ramp. Very odd. Second, the vanity/sink is in the actual bedroom instead of in the bathroom. So, if you're like me and you drip water all over in the mornings, you are now walking on wet carpet. Finally, FREE WI-FI. It's crazy that hotels charge for that anymore. Rooms are comfy and pretty large. I will be back in KC in about a month and am seriously considering changing my reservations to this place. Read moreGenuine Hotels.com guest review
The staff was excellent, loved the room, breakfast was yummy. My only complaint was the pull out couch was not comfortable at all. I have stayed at other hotels around this area and this is far superior. The price is much better, room is bigger, free breakfast, and staff is very attentive! Definitely coming back!!!Genuine Expedia guest review
"wonderful wedding memories"
Everything was great but the rooms need some repairs. The door hinges on our bathroom were rusty the room smelled musty and the toilet paper holder fell off the sliding rail it attached to. The Hotel itself is beautiful , the food was excellent and the staff also. I will stay there again and tell others. The overall repairs do not take away from the […] beauty of the hotel cause that is something houekeeping and maintenance can fix. I had a wonderful time with family. Thank You BarbaraR....Indiana Read moreGenuine Hotels.com guest review
"It's all good"
This hotel is in a great location, sitting right between Westport and the Plaza. All the nightlife and shopping and restaurants you want! I was a little concerned about potential noise when I booked but that wasn't an issue at all. Free breakfast in the morning was great. Workout facilities were pretty good. Business center had what I needed. My only […] complaint, and it really isn't that big a deal, is that the bathroom vanity, sink, etc. is in the actual bedroom and not part of the bathroom. So, if you're like me and drip water on the floor when you are getting ready in the morning, it drips on the carpet. I wasn't too keen on that design, but again, not a big deal. Rooms were very comfortable and nicely sized. I am returning to KC in 3 weeks and am seriously considering switching my current hotel reservations to this place. Read moreGenuine Hotels.com guest review
I would rather have free wi fi than 8 free drink tickets. Ambulance noise is annoying in the middle of the night.Genuine Hotels.com guest review
We were extremely pleased with our stay here. SerVice was exceptional. Pool was great, happy there was a pool for kids too. Would stay again.Genuine Expedia guest review
We really like this hotel. We have stayed there before and our room was very nice, but the bathroom was VERY small and upon turning the heat up the furnace made some very loud noises. I didn't feel like changing rooms so we just put up with it. Otherwise, we had a very pleasant stay. Used their shuttle service to go down to dinner in the plaza and had […] free coctails at their complimentary bar. Read moreGenuine Hotels.com guest review
The breakfast was outstanding. The shuttle took us to Crown Plaza. When the driver picked us up, we wanted to go to Crown Center. He not only drove us directly there, but took our shopping bags back to the Hotel and they were in our room when we returned. First class place all the way around.Genuine Hotels.com guest review
The bad: The elevators were VERY VERY loud. Stay away from them!!!!! I do not understand why hotels have stairs going into the front lobby. It is a pet peeve of mine. It is a hotel!! Your guests will have roller bags!!!! install ramps!!!! $11 to self park which seemed a bit high. Rooms and common areas seemed a bit dated. The Good. Walking distance […] to restaurants/stores which was good. The employees were very friendly. Free cocktail hours from 5:30-7:30 every night with munchies. Read moreGenuine Hotels.com guest review
"nice place to stay"
nice & roomy suite, pool fairly warm even for winter. steaks at the in hotel resturant just as good as any at the plaza. bed comfortable but too soft for my back. 2nd time ive stay here so i knew that ahead of time.Genuine Hotels.com guest review
I think they need to mark the stairwell sings as EMERGENCY EXIT because they are not Exits! at all. The rooms were smaller than we thought & the guy at the front desk told us the pool was open all night not only midnight.Genuine Hotels.com guest review
Hotel is definitely in need of some updating but location was good, pool was good and check in service was excellent. Breakfast service was slow and they were out of several items. Disappointed that there was a charge for wifiGenuine Hotels.com guest review
The room was great, it was big with a separate bedroom and living area each with a TV. There was no safe in the room though. The staff was friendly but not very helpful with suggestions for a good Jazz club, they were not too sure really. The free breakfast is nice but there were so many people lined up it took a long time. It was about a 10 minute […] walk to the plaza which was not too bad. Overall a good experience although a bit crazy busy perhaps because of Valentine's day. Although there were many many families with kids running around. Read moreGenuine Hotels.com guest review
Our room was nice; typical layout of an Embassy Suite hotel. The bathroom though was pretty small. The room was clean and comfortable. The disappointment was in the amenities at the hotel. We went down to use the pool area and steam room, sauna and workout room. The pool area was filled with approximately 30-40 kids-no exaggeration and maybe 6-7 adults. […] We tried to use the sauna which didn't work at all and the steam room was dirty and also didn't work. I could get a better steam from a shower. We decided to use the work out room where half the tv's didn't work and some and the equipment ( tread mills bikes) also didn't work. During our workout a woman opened the door to let 5 small children into the room without supervision. The youngest being around 1. Finally a manager came in and had the children leave. I did express our disappointment in the hotel. He attempted to fix my tread mills tv without success and was trying to better the situation. Later he sent to our room an apology note and stated he discounted our room which was a nice compensation. Him and the other staff we encountered were very nice and it wasn"t completely their fault. This hotel needs to be repaired where needed. Read moreGenuine Hotels.com guest review
Great place to stay! Staff was incredible, rooms clean, breakfast was amazing. I had barely finished the last bite of my omelet and someone was already there to take my dirty plate. Worth every penny, we will be back!!Genuine Hotels.com guest review
"Extremely friendly staff"
I purchased the comlete Expedia package of car, hotel and flight. My first experience of the hotel staff was calling Victor the MOD who patiently "talked me through" in finding the hotel. I didn't want a smoking room, but that was the only room available. Victor had someone come in to spray everyday day. Any request I made, the closet door handle fell […] off, no clock in bedroom etc was immediately handled from a extremely professional and friendly staff. I was in Kansas City for a funeral with several family members who commented how efficient and pleasant all the doormen were, as well as, the morning dining staff who were helpful and fun! We needed that during a difficult time. Read moreGenuine Expedia guest review
"Nice hotel close to the Plaza"
Spent one night at this hotel for a girls' night out. The hotel was nice and clean and had friendly staff. The pool is nice, although fairly cold, and the hot tub was great. However, there were no clean pool towels left and although we requested some, none were ever delivered. The "adult swim" time was not strictly enforced, as there were a couple of […] kids that came and swam during that time. We did enjoy the manager's reception in the evening and the breakfast in the morning. Read moreGenuine Expedia guest review
The place was excellent. The staff was very good at what they do and it's what a hotel experience should be. The only thing is don't get the rooms directly by the elevators, it makes noise in the room like a garage door opener. Other than elevator noise, perfect.Genuine Hotels.com guest review
Our favorite place to stay in Kansas City.Genuine Hotels.com guest review
Delicious breakfast, comfy bed that wasn't too firm, staff was pleasant and eager to help, free drinks were good, hot tub and pool were warm enough. It's a older building so there are a few quirks. I plan to stay here again!Genuine Hotels.com guest review
Room was great, breakfast great and location great. Hotel staff very curtious and helpful.Genuine Hotels.com guest review
"Great over all stay"
This was a great place for us to stay it was close to everything that we wanted to do would stay there againGenuine Hotels.com guest review
quality stay near familyGenuine Hotels.com guest review
Rooms need a little updating with better furniture. But Hotel is in a good location close to the Plaza. Breakfast is included and there are a lot of options. Kids love the pools.Genuine Hotels.com guest review
The hotel is right next to a hospital, so you'll hear ambulences all night! Our first night we were right by the elevator- also really loud until 2 a.m. We moved rooms the second night, only to find ourselves next to a party room. One feature that made us book was the pool. Unfortunately, the pool was so cold that even our elementary school child didn't […] want to swim in it. The breakfast was top-notch and included made-to-order omlettes. They also offered a free reception in the evening that had snacks and alcoholic beverages. Read moreGenuine Expedia guest review
"Very good hotel"
What a nice place at a reasonable price. Only one odd complaint...the bathroom. It was very small, and the toilet was not throughluy bolted to the floor.Genuine Hotels.com guest review
"Close to our family and friends"
Our stay was really great. Staff was friendly and helpful. Enjoyed swimming in the pool and thought the breakfast was amazing. Nice to be able to breakfast in the hotel instead of taking the children and going somewhere else. Also enjoyed happy hour and having a glass of wine . Will certainly consider staying at Embassy Suites on our next trip to KC. […] Thanks for everything!! Read moreGenuine Hotels.com guest review
"Somewhat nice, but not worth it."
I chose to stay at the Embassy Suites with my wife because it's usually a top notch place and we wanted to visit the nearby Country Club Plaza shopping district. Sure, it costs a little more (beware of luxury and suite taxes, our $139 quoted price jumped to $173 on final bill), but we wanted someplace nice. When we got there I was impressed that someone […] was out in front to help direct us to parking and the front desk. However, once we found our room there were dirty plates out in front from the previous occupant's room service. That kind of made us mad and was a huge turn off. Left us wondering what else in our room wasn't cleaned or done right before we got there. Overall the room was great though, very roomy and spacious, but I did notice some needed maintenance in the bathrooms (tub fixures falling away from the wall). With our room we received a bunch of free drink tickets and appetizers, which was a huge bonus. So we went downstairs for happy hour and were met with a hoard of other people waiting in line for drinks. It wasn't that big of deal because the line was going fast (superb drink mixers!), but when we got our drinks and went over to the appetizer table we found everything already taken and food everywhere on the carpet. The food was never restocked for the rest of the night. All of these things seem small in comparison to other problems we could have had, but for $173 I expect a little better service than what a Holiday Inn would offer. Read moreGenuine Hotels.com guest review
"A fairly nice stay"
The hotel is nice, the rooms are clean and the breakfast is excellent. The made to order omelets are worth mentioning. The staff was wonderful and the shopping within walking distance was nice. We totally enjoyed our stay during the Onething conference at the convention center 4 miles away. The downside was paying per day to park on the hotel grounds […] as there were not enough parking spaces on a couple of occasions and certainly there was not enough sheltered parking. The proximity to the hospital was not so great when sirens went off in the middle of the night from next door. Read moreGenuine Hotels.com guest review
Great place, great service. Jack Stack's BBQ close and the Elephant bar too. Both excellent places to eat and convenient.Genuine Hotels.com guest review
Great hotel, large rooms. Breakfast and happy hour and pool were pretty busy.Genuine Expedia guest review
Have always stayed at the Embassy before it was named Embassy. We stay there for a reason......The breakfast is great and the laid back atmosphere is great. Because it was Christmas Eve we had to hustle to get our food for the evening. There were 5 of us so we took our sandwich's to the Bar area and quickly was ran out............There were no signs […] posted that I saw so we went to the breakfast area to eat our evening meal.. If I would have known this in the beginning I wouldn't have embarrassed your staff or the people I was with. Read moreGenuine Expedia guest review
Staff very friendly. Good location with shuttle service. Comfy beds.Genuine Expedia guest review
Was a nice evening and relaxing room. Boys enjoyed the pool area. Breakfast was good, wait wasn't as long as anticipated given sign at entrance. Thought it was closer to the plaza, but wasn't a bad walk.Genuine Hotels.com guest review
"Great location. Adequate hotel."
Depending on your purpose, you may love or hate this hotel. For big family, group stays, it is great. That was not why we were there and likely why I rate a bit lower. Lots of groups that tended to leave doors open, run the floors and yell down and up to each other - very loud as the rooms do not shield any of this noise. The hotel is quite convenient […] and we wanted a suite, so not all was lost. It is an older but expected Embassy Suites. Had not stayed here in a while, and I continue to be disappointed with Hilton's treatment for wifi charges (daily access charge per device). I think that is unheard of and a scam I've not seen anywhere else. I will shy away from Hilton properties if I can because of this. Read moreGenuine Hotels.com guest review
"In town with daughter and two friends."
The staff at this hotel is so nice! This is our third stay and it has been a pleasure each time. We drove in for a concert and arrived two hours before check-in. No suites were ready, but they let us park the car in the lot, drove us down to the plaza in their shuttle, and picked us up a few hours later. Very nice young man driving the shuttle. The […] suite worked out perfectly, 3 giggly girls in the bedroom part, and I had a nice living room to myself. The room was quite clean, good carpet, hide-a-bed mattress a little thin. Nice free drinks for happy hour too. PS: Don't forget bathing suits like I did! The pool looked amazing and the girls were disappointed we hadn't brought suits. Read moreGenuine Expedia guest review
The hotel is lovely. Breakfast great. Only disappointment was size of bathroom - teeny tiny. The sink is in the bedroom. Sofa bed like others - uncomfortable. Very clean and about 4-5 blocks to plaza.Genuine Hotels.com guest review
"Could see the Plaza Lights."
Always stay at Embassy or Hampton Inns. Have stayed on the Plaza every year at Christmas. This year the room was cold. Won't keep us from staying there.Genuine Hotels.com guest review
"Good location of hotel-not room"
This hotel is a half mile from the Plaza in KC. The location, breakfast, and pool are excellent. But, make sure not to get a room by the elevators. We could hear the elevators all night.Genuine Hotels.com guest review
Great hotelGenuine Hotels.com guest review
"Nice hotel, close to westport, free drinks"
nice hotel close to westport, free drinks, friendly staff, nice free breakfast. The beds were much smaller than anticipated, if you are planning on sharing a bed, be sure its with someone you are close enough to snuggle with, other than that excellent for our short girls weekend.Genuine Expedia guest review
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