"Nice hotel close to the Plaza"
Spent one night at this hotel for a girls' night out. The hotel was nice and clean and had friendly staff. The pool is nice, although fairly cold, and the hot tub was great. However, there were no clean pool towels left and although we requested some, none were ever delivered. The "adult swim" time was not strictly enforced, as there were a couple of […] kids that came and swam during that time. We did enjoy the manager's reception in the evening and the breakfast in the morning. Read moreGenuine Expedia guest review
The place was excellent. The staff was very good at what they do and it's what a hotel experience should be. The only thing is don't get the rooms directly by the elevators, it makes noise in the room like a garage door opener. Other than elevator noise, perfect.Genuine Hotels.com guest review
Our favorite place to stay in Kansas City.Genuine Hotels.com guest review
Delicious breakfast, comfy bed that wasn't too firm, staff was pleasant and eager to help, free drinks were good, hot tub and pool were warm enough. It's a older building so there are a few quirks. I plan to stay here again!Genuine Hotels.com guest review
Room was great, breakfast great and location great. Hotel staff very curtious and helpful.Genuine Hotels.com guest review
"Great over all stay"
This was a great place for us to stay it was close to everything that we wanted to do would stay there againGenuine Hotels.com guest review
quality stay near familyGenuine Hotels.com guest review
Rooms need a little updating with better furniture. But Hotel is in a good location close to the Plaza. Breakfast is included and there are a lot of options. Kids love the pools.Genuine Hotels.com guest review
The hotel is right next to a hospital, so you'll hear ambulences all night! Our first night we were right by the elevator- also really loud until 2 a.m. We moved rooms the second night, only to find ourselves next to a party room. One feature that made us book was the pool. Unfortunately, the pool was so cold that even our elementary school child didn't […] want to swim in it. The breakfast was top-notch and included made-to-order omlettes. They also offered a free reception in the evening that had snacks and alcoholic beverages. Read moreGenuine Expedia guest review
"Very good hotel"
What a nice place at a reasonable price. Only one odd complaint...the bathroom. It was very small, and the toilet was not throughluy bolted to the floor.Genuine Hotels.com guest review
"Close to our family and friends"
Our stay was really great. Staff was friendly and helpful. Enjoyed swimming in the pool and thought the breakfast was amazing. Nice to be able to breakfast in the hotel instead of taking the children and going somewhere else. Also enjoyed happy hour and having a glass of wine . Will certainly consider staying at Embassy Suites on our next trip to KC. […] Thanks for everything!! Read moreGenuine Hotels.com guest review
"Somewhat nice, but not worth it."
I chose to stay at the Embassy Suites with my wife because it's usually a top notch place and we wanted to visit the nearby Country Club Plaza shopping district. Sure, it costs a little more (beware of luxury and suite taxes, our $139 quoted price jumped to $173 on final bill), but we wanted someplace nice. When we got there I was impressed that someone […] was out in front to help direct us to parking and the front desk. However, once we found our room there were dirty plates out in front from the previous occupant's room service. That kind of made us mad and was a huge turn off. Left us wondering what else in our room wasn't cleaned or done right before we got there. Overall the room was great though, very roomy and spacious, but I did notice some needed maintenance in the bathrooms (tub fixures falling away from the wall). With our room we received a bunch of free drink tickets and appetizers, which was a huge bonus. So we went downstairs for happy hour and were met with a hoard of other people waiting in line for drinks. It wasn't that big of deal because the line was going fast (superb drink mixers!), but when we got our drinks and went over to the appetizer table we found everything already taken and food everywhere on the carpet. The food was never restocked for the rest of the night. All of these things seem small in comparison to other problems we could have had, but for $173 I expect a little better service than what a Holiday Inn would offer. Read moreGenuine Hotels.com guest review
"A fairly nice stay"
The hotel is nice, the rooms are clean and the breakfast is excellent. The made to order omelets are worth mentioning. The staff was wonderful and the shopping within walking distance was nice. We totally enjoyed our stay during the Onething conference at the convention center 4 miles away. The downside was paying per day to park on the hotel grounds […] as there were not enough parking spaces on a couple of occasions and certainly there was not enough sheltered parking. The proximity to the hospital was not so great when sirens went off in the middle of the night from next door. Read moreGenuine Hotels.com guest review
Great place, great service. Jack Stack's BBQ close and the Elephant bar too. Both excellent places to eat and convenient.Genuine Hotels.com guest review
Great hotel, large rooms. Breakfast and happy hour and pool were pretty busy.Genuine Expedia guest review
Have always stayed at the Embassy before it was named Embassy. We stay there for a reason......The breakfast is great and the laid back atmosphere is great. Because it was Christmas Eve we had to hustle to get our food for the evening. There were 5 of us so we took our sandwich's to the Bar area and quickly was ran out............There were no signs […] posted that I saw so we went to the breakfast area to eat our evening meal.. If I would have known this in the beginning I wouldn't have embarrassed your staff or the people I was with. Read moreGenuine Expedia guest review
Staff very friendly. Good location with shuttle service. Comfy beds.Genuine Expedia guest review
Was a nice evening and relaxing room. Boys enjoyed the pool area. Breakfast was good, wait wasn't as long as anticipated given sign at entrance. Thought it was closer to the plaza, but wasn't a bad walk.Genuine Hotels.com guest review
"Great location. Adequate hotel."
Depending on your purpose, you may love or hate this hotel. For big family, group stays, it is great. That was not why we were there and likely why I rate a bit lower. Lots of groups that tended to leave doors open, run the floors and yell down and up to each other - very loud as the rooms do not shield any of this noise. The hotel is quite convenient […] and we wanted a suite, so not all was lost. It is an older but expected Embassy Suites. Had not stayed here in a while, and I continue to be disappointed with Hilton's treatment for wifi charges (daily access charge per device). I think that is unheard of and a scam I've not seen anywhere else. I will shy away from Hilton properties if I can because of this. Read moreGenuine Hotels.com guest review
"In town with daughter and two friends."
The staff at this hotel is so nice! This is our third stay and it has been a pleasure each time. We drove in for a concert and arrived two hours before check-in. No suites were ready, but they let us park the car in the lot, drove us down to the plaza in their shuttle, and picked us up a few hours later. Very nice young man driving the shuttle. The […] suite worked out perfectly, 3 giggly girls in the bedroom part, and I had a nice living room to myself. The room was quite clean, good carpet, hide-a-bed mattress a little thin. Nice free drinks for happy hour too. PS: Don't forget bathing suits like I did! The pool looked amazing and the girls were disappointed we hadn't brought suits. Read moreGenuine Expedia guest review
The hotel is lovely. Breakfast great. Only disappointment was size of bathroom - teeny tiny. The sink is in the bedroom. Sofa bed like others - uncomfortable. Very clean and about 4-5 blocks to plaza.Genuine Hotels.com guest review
"Could see the Plaza Lights."
Always stay at Embassy or Hampton Inns. Have stayed on the Plaza every year at Christmas. This year the room was cold. Won't keep us from staying there.Genuine Hotels.com guest review
"Good location of hotel-not room"
This hotel is a half mile from the Plaza in KC. The location, breakfast, and pool are excellent. But, make sure not to get a room by the elevators. We could hear the elevators all night.Genuine Hotels.com guest review
Great hotelGenuine Hotels.com guest review
"Nice hotel, close to westport, free drinks"
nice hotel close to westport, free drinks, friendly staff, nice free breakfast. The beds were much smaller than anticipated, if you are planning on sharing a bed, be sure its with someone you are close enough to snuggle with, other than that excellent for our short girls weekend.Genuine Expedia guest review
"Very nice hotel. Close to the Plaza"
Staff was excellent. The room was clean and nice. Loved the pool and fitness area! The breakfast was amazing and free, not to mention free cocktails the evening before. This hotel really pampers the guests!!Genuine Expedia guest review
"Breakfast isn't so great."
The people on hotel staff are helpful, friendly, polite, and will go out of their way to accommodate the guests. The suites are clean, and just the same as all the rest in Embassy Suites. My complaint is that the lines for breakfast are way too long. They only had one man cooking omelettes, and there were 8 burners for the omelette pans. It wasn't the […] cook's fault that the line moved slowly. And the food just isn't that good. The breakfast area was very crowded. At other Embassy Suites, it's been less crowded, shorter lines, and better quality of food. Next time if I want a good breakfast at the hotel, I'll stay at Q in Kansas City, which has excellent, organic food and is about 50% less expensive per night. Read moreGenuine Hotels.com guest review
Wonerful hotel. Wished the bath rooms where bigger...Genuine Hotels.com guest review
"Customer Service from all the staff was Excellent!"
The place is beautiful! The staff (everyone we came in contact with) was wonderful! We didnt have extra pillows or a blanket for the hide-away, I called down and within 5 minutes it was in our hands with a smile on the gentleman's face! One problem though, we had a room across from the elevators and you can hear them running all night long! Next time […] I will request a room far away from the elevators.....a little walk and no noice! Read moreGenuine Expedia guest review
"Last Minute Getaway"
After dropping our daughter off there for a party, we decided to get a room. The staff helped us get a room and we even got to enjoy the managers reception. And the breakfast was wonderful.Genuine Hotels.com guest review
The room we received was a smoking room and we don't smoke so it was hard to sleep and when we got back home all of my good dress clothes smelled and my suitcases smelled!! It was horrible!! We will be coming there on a monthly basis as my daughter will be going for her masters degree at the college! So we may not stay at your hotel again!!Genuine Hotels.com guest review
Only bad thing to say was exercise room was small and not all the equipment worked. breakfast was great. The rooms were clean and very comfortableGenuine Hotels.com guest review
"The Perfect Weekend Getaway!"
WOW. This hotel is immaculate. The floor plan is so unique and makes you feel like you're in another country. My husband and I chose this hotel for our anniversary getaway and LOVED it! We will definitely be visiting again! We didn't know this till we arrived, but on top of the incredible pool that they have (which was the absolute perfect temperature […] - indoor but you felt like you are outside in a tropical place somewhere) they also have a sauna AND steam room! It was so relaxing. Oh, and don't forger the great breakfast and free drinks and snacks the night before. LOVED our stay!! Read moreGenuine Hotels.com guest review
Room was large and had everything I needed but the bathroom, walls, and bedding were dirty and stained. Not what you would expect with this room rate.Genuine Hotels.com guest review
Very nice hotel, however our room ceiling was black....not sure mold or dustGenuine Hotels.com guest review
Great!! Love the breakfast and exercise room. The pool was overly chlorinedGenuine Hotels.com guest review
"great room + drinks + breakfast = awesome"
Beautiful hotel. Clean, spacious rooms. Front desk staff were always courteous and helpful. Everyone enjoyed the managers reception and breakfast buffet was great. If they would extend shuttle service to P& L District...it would be priceless.Genuine Hotels.com guest review
"Smaller than it appears."
The executive suite is smaller than it appears in the pictures online. That aside, my stay was decent. The suite was also on the third floor of about 11...usually expect a suite to be higher up than that.Genuine Expedia guest review
"Nice neighborhood, close to nice malls, restaurant"
This once nice hotel is in need of some serious renovation. The basics such as plumbing, lighting, and especially mattressers of the pull-out sofas need immediate attention. The mattresses were very old and worn with springs and bulges all over. One of our beds was completely unhinged with a broken leg. I realize that people are extremely hard on hotels, […] but for the price one pays, it is important to focus on unkeep nevertheless. Read moreGenuine Hotels.com guest review
Our stay at the Embassy Suites was just what we needed! The service of the staff was amazing. We received extra tickets for the complimentary cocktail hour, we used the shuttle service to go to a nearby restaurant, and when our room was just a little too warm, they brought up a box fan for us within 5 minutes. Our suite was spacious, clean and better […] than we hoped for. Comfy bed too! It was a wonderful getaway! Read moreGenuine Hotels.com guest review
"Excellent hotel staff"
They go out of their way to make you feel at home.Genuine Hotels.com guest review
Very nice staffGenuine Hotels.com guest review
This was an amazing hotel. The swimming pool was up to 8ft deep. Very nice managers reception and breakfast. As always. Will stay again.Genuine Hotels.com guest review
"Good location, a bit dated"
The breakfast was very good. The lobby was very attractive and all of the personnel were friendly and helpful. However, the room smelled musty, the water in shower wouldn't turn off and there were obvious leak stains on the ceiling. The beds were also smaller than I expected.Genuine Expedia guest review
"Hotel Near Country Club Plaza"
Good location and friendly, helpful staff. Great restaurant and bar staff. Cheerful and personable. Gave the impression they liked to work there.Genuine Expedia guest review
"Excellent service, value and close to attractions"
We chose this hotel for its recommendation by family members, availability of smoking rooms, complimentary made-to-order breakfasts & manager's receptions, and central location. We drove, and the valet service was prompt & excellent. We stayed 6 nights, enjoying a rock concert, Union Station, museums, restaurants and shops all within a few miles of […] the hotel. The front desk was very helpful with directions, suggesting good local fare, and resolved an issue with food we charged to our room. Read moreGenuine Expedia guest review
"clean and roomy"
Our room was very clean and roomy. A little outdated décor, but loved location, friendly staff, and VERY CLEAN! indoor pool was really cold though! Would stay again.Genuine Expedia guest review
"hotel was old needs up dating"
room was not clean we found a cheeto under a chair when we checked in and it was there all week we were never given clean glasses to drink from .the free drinks every night tasted watered down and just plane sucked .and i have never written a bade review for any hotel everGenuine Expedia guest review
"great location super musty"
A once glorious hotel-now reeks of smoke for the super-sensitive. Asthmatics and those who are allergy or irritant prone beware!!!!!! Alpha-1 patients-forget it! Hotel was beautiful and all personnel super nice, chipper, friendly and helpful. Breakfast ran out of coffee one morning-wasn't a good situation!! Other than that, the hotel was good and the […] breakfast was great and the location was near perfect for shopping. Walking distance for most people from the Plaza shopping area. I can never stay there again, however, because of my intolerance to ANY remnant of smoke, which this hotel suffers from. Sorry!! Big thanks to the front desk guy who searched our room for my daughter's iPhone after we left! Read moreGenuine Hotels.com guest review
I would never recommend embassy suites to anyone.Had one of the worst experiences at this hotel dirty rooms, horrible staff.Genuine Hotels.com guest review
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