Clean spacious rooms, comfortable bed and nice pillows. Hotel is older but has been nicely updated. Did not like that they still have a manual check in process and actual swipes my credit card in one of the old school imprint things??? Would stay again.Genuine Hotels.com guest review
"Close to our client"
room was spacious and comfortable and clean. Front desk service was a bit slow when trying to check out and make it to a meeting - did not have access to the breakfast tab - but that was minorGenuine Hotels.com guest review
"Close to Hobby Airport"
VERY FINEGenuine Hotels.com guest review
"Not worth the price"
Old hotel. Nasty and in bad area.Genuine Hotels.com guest review
Definitely stay here again! Everything was great... Service, breakfast & rooms!!Genuine Hotels.com guest review
Very satisfied with overall services of the staff.Genuine Hotels.com guest review
"Great place for your money"
It was great, no complaints here.Genuine Hotels.com guest review
We were on the 7th floor and room was hot never went below 71 degrees. The bedroom had no air cerculation and was warm compared to the living room very unconfortable to get a good nights sleep. The pool is indoor but the room is very hot and muggy no air at all, didnt enjoy it and the pool water was always warm.Genuine Hotels.com guest review
Nice overnight stay. Would.recommendedGenuine Hotels.com guest review
Was very satisfied with the hotel until I awake the next morning and there is NO hot water to shower!!! Not a happy traveler here!!Genuine Hotels.com guest review
"Family enjoyed it"
I've have stayed here many on business outside Hotels.com. This time, my family came to stay so I paid for it myself. Rate was even better than my corporate rate. Best things about this hotel is the pool which my boy loved but this time, I don't know what was happening to the chemicals they put in the pool. It was burning my eyes and I wasn't in the […] pool. Other things to know about is breakfast. Expect delays to get a table. Don't expect a scenic view outside the hotel : you have 59 freeway and Sharpstown around it. Best view is insider the hotel. Read moreGenuine Hotels.com guest review
"houston or bust"
the staff was nice and friendlyGenuine Hotels.com guest review
good overallGenuine Hotels.com guest review
Perfect.Genuine Hotels.com guest review
"Close to relative and shopping and restaurants"
The hotel staff was very friendly and helpful. The room was spacious and comfortable. I liked the refrigerator and microwave. It was nice to have two TVs.Genuine Expedia guest review
Was better than my expectation every thin was organized and cleaningGenuine Expedia guest review
Nice hotel, very friendly staff, clean room would recommend this hotel.Genuine Hotels.com guest review
"Not what the ratings said..."
The patio doors in the room were broken an did not close completely so all we heard through out the night was the cars on the freeway zooming by.... Also the hotel did not have any vending machines only soda machines so if you got hungry after 11pm when the little hotel restaurant closed you were just out of luck unless you felt like getting back out […] again Read moreGenuine Expedia guest review
We were so very impressed with the service from the fro the desk attendant to the bellman. The restaurant was food and service was just as delightful... I will most likely stay at thus hotel when I visitGenuine Hotels.com guest review
"Recently updated hotel with great staff"
Stayed for our spring break trip with our teenage daughter and her friend. We had a great trip and this hotel and staff made it complete.Genuine Expedia guest review
At check in, I asked for a room away from the road, which I feared might be noisy....front desk folks said no problem, very nice. Needed to print our Yankee/Astro tickets and the staff directed me to the free business area where there were computers, online, w printers for us to use, free of charge. Very professional of them, service oriented. Room […] showed some wear n tear as this might be an older hotel but the bed was new and comfortable. Since it is a suite, there is a living room w it's own TV so my wife could watch what she wanted and I could watch sports in the bedroom. Can't beat a suite. Our stay included buffet breakfast w made to order omelets, fresh melon, and all the normal, breakfast meats, and donuts etc. Steakhouse right next door as is Olive Garden but the restaurant there was more than adequate. I will stay there again the next time I'm in Houston......no problem. Only negative was that the venting system for the A/C or something howled. Very windy sound that i thought would disturb my sleep, but w the bathroom door closed and the bedroom door closed, it was silent.....non issue. Read moreGenuine Hotels.com guest review
We need an extra chair to eat using the office tableGenuine Hotels.com guest review
"Clean, comfortable, friendly."
Stayed here to attend Opening Day Astros/Yankees game. Hotel was clean, comfortable, and relatively close (20 min drive) to ballpark. Staff was extremely friendly and helpful in providing nearby restaurant recommendations. If pool had been outdoors, hotel would've been perfect! Outdoor seating area was nice to get a little bit of sun.Genuine Expedia guest review
"close to down town houston"
i am very happy with the service and the price was very affordable. overall very sastisfied . we will come back to crowne plaza hotel.Genuine Hotels.com guest review
We had a good time dispite the unfriendly check in experience.Genuine Hotels.com guest review
"Good location but a little noisy."
Nice hotel but it is close to the freeway and you can hear the traffic in your room. Also they needed more tables for breakfast. We ended up not using our free breakfast the 2nd day. Over all it a good value for the price.Genuine Expedia guest review
Great staff all around. The location is tough as it is on the highway and somewhat noisy to sleep. The rooms are nice, bed is comfortable. The bar is friendly and fun. The workout room and pool is small and crowded during the early evenings. The price is right and the you'll love the staff!!Genuine Expedia guest review
"Very nice hotel with great people"
Spent the weekend in Houston & very much enjoyed our stay with Crowne Plaza.Genuine Expedia guest review
enjoyed itGenuine Hotels.com guest review
"It was good"
It was good but they were really disorganizedGenuine Hotels.com guest review
I was promised an early check in at 1 pm the staff however would not allow it until 3 pm. I was told it was put in the notes for our early arrival being we were coming so far. Upon our late check-in we then had to wait over 30 minutes for our room keys after signing paper work. I proceeded to sign up for their points program in which I did not receive […] a complimentary 'goody' bag as the others who had just signed up as well. Read moreGenuine Hotels.com guest review
love itGenuine Hotels.com guest review
"Not like the photos"
Photos online made it look like a new or at least remodeled hotel. It was not. Everything was old and front desk staff was extremely incompetent based on the level of this hotel chain. I would have expected this kind of service from a cheap roadside hotel.Genuine Expedia guest review
Service was bad. People that work in the check in- out area are not friendly. Person taking care of sitting for breakfast very unfriendly. Room faced the highway and the noise of the car was loud. I will not stay again in this hotel and I will not recommend it to anybodyGenuine Expedia guest review
"Maybe just a bad weekend."
I normally agree with the Hotels.com raters about the rooms that we rent, but this place was quite disappointing. Other than the hotel staff, the stay was pretty rough. Our initial room smelled like mold or maybe just B.O., and there was no way we could sleep in that stench. Because the hotel was packed we had to move from a suite to a two queen bed […] room without the suite amenities. The new room was attached to a suite, and in that suite was a family with two screaming young children. Now normally this wouldn't bother me, but because the walls were so incredibly thin, it was like they were in the room with us, and we didn't get much sleep either night. We paid for the rooms that incuded breakfast, but the hotel did not believe us until we produced the receipt from Hotels.com, at which point they gave us vouchers for the adults, but still made us pay for our children (which wasn't much, but when your expecting not to pay anything, it's still bothers you). I think the hotel needs renovations or at least carpet replacement, because the smell of the hotel overall was quite musty. This is my second stay at a Crown Plaza, and I must say that I have not been impressed at all. I'll give them one more shot, but if that doesn't work out, I'm done with the chain until I hear they have made major renovations to their hotels. Read moreGenuine Hotels.com guest review
Beautiful hotel. Our girls enjoyed the indoor pool. I really enjoyed the set up of the suite and the different areas for getting dressed in the room. This really helped out with 4 females trying to put on makeup, fix hair, and get dressed all at the same time! We really enjoyed the breakfast and late night pizza as well.Genuine Hotels.com guest review
"Great for the price"
The hotel stay was extremely nice... The hotel is a little old and can use a little upgrading. The carpet is quite old and has a small odor but other than that, the hotel was extremely nice. I would definitely stay there againGenuine Hotels.com guest review
"I loved it"
I loved everything about this hotel.And the price of such an awesome hotel is beyond amazing.I will be back to this hotel in future.Genuine Expedia guest review
"Home away from home"
This is hospitality at its best! The room was quite large and comfortable and the kitchenette was also adequate, plus it had an extra seating area that made it feel like I was at home. Whatever I needed or asked of the staff I got, not only very quickly, but with a great smile, and not a hint of anyone waiting for a tip, in return: they just did it […] happily and kindly. Everyone I encountered from day one until the end of my five (5) days stay went beyond my expectations while they tried to take care of my comfort and my needs, making me always feel more than special; I also noticed that they treated other guests the same way. For one, upon request, they promptly added extra chairs to my room to accomodate a private business meeting, even notarized a document at no charge. Housekeeping was sweet and courteous and extremely serviceable, immediately responding to any request, and being quite attentive to detail. The entire staff was always cheerful, respectful and welcoming. The price was also perfect and parking was so easy. It was an absolute pleasure to be at the Crowne Plaza, and one that I will never forget. Read moreGenuine Expedia guest review
"Good hotel for the price"
Crowne Plaza staff was attentive and professional during the stay.Genuine Expedia guest review
The atmosphere was pleasant and it had all the amenities to make your stay comfortable and enjoyableGenuine Hotels.com guest review
Great rooms, the food was really great and the staff really goodGenuine Expedia guest review
Desk chair was broken or not adjustable. Otherwise good room and service.Genuine Hotels.com guest review
Friendly staff. Cute rooms. Great breakfast buffet offered in the morning. Fast room service.Genuine Hotels.com guest review
"Nice hotel. Close to restaurants."
Stayed on business trip. Nothing to complain about. Staff friendlyGenuine Expedia guest review
We were assigned a room accommodating disabilities and it was not convenient if you didn't need them. We weren't asked at registration if we required that nor was it requested making the reservation. We were too busy during our 3 night stay to request a new room and move, so at night we just made do. Next time I will ask. The breakfast and workout facility […] was good Read moreGenuine Hotels.com guest review
"Better then I expected"
Room was very comfortable and clean. Was a little noisy at night cause the walls are thin, but it was mostly a good experience.Genuine Hotels.com guest review
Everything about this hotel was average at best. Furniture, restaurant menu, exercise facility were sub par,Genuine Hotels.com guest review
this hotel was the best one I've been so far , im coming back to that hotel next time i goGenuine Hotels.com guest review
"Other choices available"
This was an OK hotel experience, but we were surprised by the confusing breakfast sit-down breakfast option that was supposed to have come with the room but were ultimately billed for two of our party anyway. Also, the TV options (a hotel room highlight for children) were limited—very few channels, outdated non-HD picture. The bathroom was quite small […] as well. Read moreGenuine Expedia guest review
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