"Maybe just a bad weekend."
I normally agree with the Hotels.com raters about the rooms that we rent, but this place was quite disappointing. Other than the hotel staff, the stay was pretty rough. Our initial room smelled like mold or maybe just B.O., and there was no way we could sleep in that stench. Because the hotel was packed we had to move from a suite to a two queen bed […] room without the suite amenities. The new room was attached to a suite, and in that suite was a family with two screaming young children. Now normally this wouldn't bother me, but because the walls were so incredibly thin, it was like they were in the room with us, and we didn't get much sleep either night. We paid for the rooms that incuded breakfast, but the hotel did not believe us until we produced the receipt from Hotels.com, at which point they gave us vouchers for the adults, but still made us pay for our children (which wasn't much, but when your expecting not to pay anything, it's still bothers you). I think the hotel needs renovations or at least carpet replacement, because the smell of the hotel overall was quite musty. This is my second stay at a Crown Plaza, and I must say that I have not been impressed at all. I'll give them one more shot, but if that doesn't work out, I'm done with the chain until I hear they have made major renovations to their hotels. Read moreGenuine Hotels.com guest review
Beautiful hotel. Our girls enjoyed the indoor pool. I really enjoyed the set up of the suite and the different areas for getting dressed in the room. This really helped out with 4 females trying to put on makeup, fix hair, and get dressed all at the same time! We really enjoyed the breakfast and late night pizza as well.Genuine Hotels.com guest review
"Great for the price"
The hotel stay was extremely nice... The hotel is a little old and can use a little upgrading. The carpet is quite old and has a small odor but other than that, the hotel was extremely nice. I would definitely stay there againGenuine Hotels.com guest review
"I loved it"
I loved everything about this hotel.And the price of such an awesome hotel is beyond amazing.I will be back to this hotel in future.Genuine Expedia guest review
"Home away from home"
This is hospitality at its best! The room was quite large and comfortable and the kitchenette was also adequate, plus it had an extra seating area that made it feel like I was at home. Whatever I needed or asked of the staff I got, not only very quickly, but with a great smile, and not a hint of anyone waiting for a tip, in return: they just did it […] happily and kindly. Everyone I encountered from day one until the end of my five (5) days stay went beyond my expectations while they tried to take care of my comfort and my needs, making me always feel more than special; I also noticed that they treated other guests the same way. For one, upon request, they promptly added extra chairs to my room to accomodate a private business meeting, even notarized a document at no charge. Housekeeping was sweet and courteous and extremely serviceable, immediately responding to any request, and being quite attentive to detail. The entire staff was always cheerful, respectful and welcoming. The price was also perfect and parking was so easy. It was an absolute pleasure to be at the Crowne Plaza, and one that I will never forget. Read moreGenuine Expedia guest review
"Good hotel for the price"
Crowne Plaza staff was attentive and professional during the stay.Genuine Expedia guest review
The atmosphere was pleasant and it had all the amenities to make your stay comfortable and enjoyableGenuine Hotels.com guest review
Great rooms, the food was really great and the staff really goodGenuine Expedia guest review
Great rooms, the food was really great and the staff really goodGenuine Expedia guest review
Desk chair was broken or not adjustable. Otherwise good room and service.Genuine Hotels.com guest review
Friendly staff. Cute rooms. Great breakfast buffet offered in the morning. Fast room service.Genuine Hotels.com guest review
"Nice hotel. Close to restaurants."
Stayed on business trip. Nothing to complain about. Staff friendlyGenuine Expedia guest review
We were assigned a room accommodating disabilities and it was not convenient if you didn't need them. We weren't asked at registration if we required that nor was it requested making the reservation. We were too busy during our 3 night stay to request a new room and move, so at night we just made do. Next time I will ask. The breakfast and workout facility […] was good Read moreGenuine Hotels.com guest review
"Better then I expected"
Room was very comfortable and clean. Was a little noisy at night cause the walls are thin, but it was mostly a good experience.Genuine Hotels.com guest review
Everything about this hotel was average at best. Furniture, restaurant menu, exercise facility were sub par,Genuine Hotels.com guest review
this hotel was the best one I've been so far , im coming back to that hotel next time i goGenuine Hotels.com guest review
"Other choices available"
This was an OK hotel experience, but we were surprised by the confusing breakfast sit-down breakfast option that was supposed to have come with the room but were ultimately billed for two of our party anyway. Also, the TV options (a hotel room highlight for children) were limited—very few channels, outdated non-HD picture. The bathroom was quite small […] as well. Read moreGenuine Expedia guest review
"Outstanding shops near by for walking area"
Excellent Staff with many concern for the Cliet. The indoor swimming pool is a must. Highway adjacent to hotel for quick get away to near by shop and resturants.Genuine Expedia guest review
"NOT WHAT YOU EXPECT FROM CROWNE PLAZA"
This is by far no where close to any of the Crowne Plaza hotels I have ever been at. It was not pleasant, smelled, China town appearance and even menu was in chinese. Looked more like a brothel then hotel. I didn't stay and checked into a different hotel.Genuine Hotels.com guest review
beautiful hotel. neat little place off 59 south. easy to get to and go to wherever. the king bed I think was a little smaller than a normal king bed but may just be my perception. the room was clean and quiet. nice view. the bedroom had a door and was separate from the rest of the room which was nice for company or if there were more people. the staff […] was friendly and helpful at requests. I paid the little extra for the breakfast. the breakfast was great. they have a buffet and also you can order whatever and the cooks were generous to satisfy. I got a waffle, eggs over easy, and crispy bacon. the fruit was fresh and delicious. Read moreGenuine Hotels.com guest review
"A very conveniently located hotel."
The most hospitable staff I've had in a hotel to date! They were beyond helpful with everything.Genuine Expedia guest review
The bathroom is a bit to small for a suite, need to expand them.Genuine Hotels.com guest review
Staff was great! Room was nice !Genuine Hotels.com guest review
"Old but comfy"
This hotel is old but in good shape, comfy, very clean, staff is super friendly. Rooms are clean, comfortable, modern, seems like they were recently renovated. Fast and reliable internet. Will stay again in the future.Genuine Expedia guest review
Everything wad great except I paid for my room before hand and they still had to take 30 dollar off my card said would be refunded at check out which wasnt trueGenuine Hotels.com guest review
"Enjoyable indoor facilities"
EnjoyedGenuine Hotels.com guest review
"Good value for your money."
The only 2 major minuses I can think of: the alarm clock went off 4 am (isn't the maid's job to make sure the alarm clock is off for the next guest?) and no working vent in the bathroom.Genuine Expedia guest review
"Great hotel, but staff is not nice"
HOTEL IS GREAT, ROOM IS REALLY COMFORTABLY, I HAVE NO COMPLAINT ABOUT THE HOTEL, BUT I SENT A PACKAGE TO THE HOTEL SO I COULD RECEIVED IT WHEN I CHECKED IN BUT IT SEEMED THAT SOMEONE STOLE MY PACKAGE, I HAVE TALKED WITH USPS AND THE STORE WHERE I BOUGHT IT AND THEY HAVE THE RECORD THAT THE PACKAGE IS STILL AT THE HOTEL, BUT ALL THE STAFF SAYS THAT THEY […] SENT IT BACK TO THE STORE AND THEY DON'T HAVE PROOF OF IT ALTHOUGH USPS AFFIRM THAT THEY DIDNT RECEIVE ANYTHING, THE ONLY THING THAT COMES TO MY MIND IS THAT SOMEONE THERE STOLE IT AND THATS IT, I HAVE NO COMPLAIT ABOUT THE HOTEL, BUT IF YOU STAY THERE BE CAREFULL BECAUSE THE STAFF STEALS! BESIDES THE STAFF IS RUDE WITH THE CUSTOMER! Read moreGenuine Expedia guest review
"Close to the Chinatown"
Great for family with kidsGenuine Expedia guest review
Great facility! Very relaxing atmosphere. All employee very nice and accommodating. The room was very nice with a large window t view the atrium. I will stay there again.Genuine Expedia guest review
"Pretty enough suites"
The ad lists a sauna, I called to ask about the sauna before booking the room and should have been able to use the sauna upon arrival. There was no sauna. I SPOKE TO STAFF ON THE PHONE ABOUT THE SAUNA, WHEN I ARRIVED THERE WAS NO SAUNA. I chose the hotel because it supposedly had an indoor pool and a sauna. Also; they offer a best price guarantee, […] but don't honor it because Expedia is consistently $20 less than a room a tthe desk costs and they would not honor their guarantee when I pointed it out. Read moreGenuine Expedia guest review
Good hotelGenuine Hotels.com guest review
just move into another neighborhoodGenuine Hotels.com guest review
"why so many excellent comments"
a little old, not so good as comments. the only thing I can give three stars is the location of hotel. because it is not far from Chinatown.Genuine Hotels.com guest review
We were disappointed the Whirlpool was not fixed quicker, so we could not use it during our stay. The hotel location was convenience and it provided all the needed amenities.Genuine Hotels.com guest review
"Excellent customer service"
I would definitely stay here again. ...staff was very friendly the kid's had fun in the indoor pool and the breakfast was deliciousGenuine Expedia guest review
"Located by highways"
It was good. We all had plenty of elbow room. The quiet was nice.Genuine Expedia guest review
I loved every minute it of it can't complainGenuine Expedia guest review
Overall excellent !!! Would come back again!,,Genuine Hotels.com guest review
"all family members enjoyed their stay"
was pleasing. kids really enjoyed their stay.Genuine Expedia guest review
"Clean and comfortable hotel"
Great hotel at a great price. Very close from Indian restaurants, grocery stores and templesGenuine Hotels.com guest review
Great customer service- I was pleasantly surprised with the friendly staff and personal attention. room was very good. The breakfast buffet had lot of good spread with good options for vegetarian like me.Genuine Expedia guest review
Bed was not as comfortable as I would like, but everything else about the hotel was great. Easy to get to, 30 minutes to NASA and close to dozens of other things.Genuine Expedia guest review
"Good for what we needed it for"
We stayed here to be close to Memorial Hermann SW hospital for the birth of our daughter, and it was alright. The rooms are nice and big, housekeeping did a great job and the staff were very nice, but this is an older hotel and it looks and feels it. The decor is dated, it needs a good bit of maintenance, and the way the place is laid out means that […] all the noise of the lobby, restaurant and conference center makes its way to every room. The beds were nice and relatively comfortable, but the area is not that great. Overpriced, but the convienence couldn't be ignored. Read moreGenuine Hotels.com guest review
"Where to eat?"
The hotel is located in between my family's 2 most favorite reaturants Salt Grass and Olive Garden. So our question was where to eat!! Also there breakfast was over priced and not very good.Genuine Expedia guest review
We liked the hotel, and will stay there again next time.Genuine Hotels.com guest review
Room /suite was nice. The heater in the living area did not work. Staff was courteous and helpfull.Genuine Hotels.com guest review
"top-notch customer service at great value"
The manager and employees were extremely friendly and attentive. We stopped over on a trip to New Orleans and made a point of staying upon our return to Texas. The rooms are spacious and accomodate extra guests easily, the pool is indoors-great for winter travel with kids, and the breakfast was worth the extra charge. plenty of stores nearby to serve […] all needs. Highly recommend. plan to use for all travel in Houston Read moreGenuine Hotels.com guest review
Love it. Thank youGenuine Expedia guest review
"Nice family friendly"
Excellent choice for family with childrenGenuine Expedia guest review
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