All hotels in Houston, Texas, United States of America
1 room, 2 adults
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9090 Southwest Fwy, Houston, TX, 77074, United States of America, ‏‎800-491-6126
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4.2 / 5Excellent

Score breakdown (from 821 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.3
  • Comfort
    4.3
  • Condition
    4.1
  • Neighborhood
    3.9
5.0 / 5Outstanding
"Recommend 100%"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent!
Genuine Hotels.com guest review
1 night romance trip Apr 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I did not know what to expect but was very pleased with stay...comp breakfast was great.
Genuine Hotels.com guest review
1 night trip with friends Apr 20, 2015
Monique
US
5.0 / 5Outstanding
"CHOCOLATE TEDDY BEAR"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
GREAT SUPPORT STAFF VERY CLEAN ROOM
Genuine Hotels.com guest review
1 night romance trip Apr 20, 2015
A Traveler
US
5.0 / 5Outstanding
"Good service"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
This reception was nice and helpful getting us in. I left my watch in the room when we checked out, but the reception let us get in and found it. Great service!
Genuine Hotels.com guest review
1 night family trip Apr 15, 2015
A Traveler
US
1.0 / 5Poor
"Fleas"
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
My wife and i had fleas after sleeping here for one evening.
Genuine Hotels.com guest review
1 night romance trip Apr 17, 2015
A Traveler
US
5.0 / 5Outstanding
"NORTHSHORE COMMUNITY DRILL TEAM"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
THE STAFF AND WORKERS WERE VERY NICE. VERY GOOD CUSTOMER SERVICE.
Genuine Hotels.com guest review
2 night business trip Apr 17, 2015
Vivian
US
5.0 / 5Outstanding
"Overall Great Stay!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
This was our first time at this hotel and we were very pleased. The staff was friendly, the restaurant had good food for a reasonably good price. The kids enjoyed the pool and exercise room. Only problem we had was our room key did not work properly but management came when we called and they also gave us four complimentary breakfast buffet tickets for the inconvenience.
Genuine Hotels.com guest review
2 night family trip Mar 20, 2015
Ernest
US
4.0 / 5Excellent
"Great vacation"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
My husband and I stayed here for a mini honeymoon and absolutely loved it. We had a little trouble with the front desk finding our room, but after that everyone was super friendly and the stay was amazing. And the room service was delicious!
Genuine Expedia guest review
Other trip Mar 30, 2015
Jeni
US
5.0 / 5Outstanding
"Great deal!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice hotel, just a little too far from airport for my shuttle to the cruises in Galveston the following day!
Genuine Expedia guest review
Other trip Mar 30, 2015
misty
US
5.0 / 5Outstanding
"Great place in Sugar Land, TX"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed here a couple weekends ago and had a great time.
Genuine Expedia guest review
Other trip Mar 29, 2015
Joey
US
5.0 / 5Outstanding
"Time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff was very accomadating. Courteous and very professional. Made my time there very enjoyable
Genuine Expedia guest review
Other trip Mar 28, 2015
A Traveler
US
5.0 / 5Outstanding
"Clean and convenient"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Convenient access to highway - you can quickly get to any part of Houston. Great breakfast!
Genuine Hotels.com guest review
3 night family trip Dec 28, 2014
Jelena
US
5.0 / 5Outstanding
"Safe, clean rooms"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Not to pleased with the lobby service not too friendly. Room was clean and spacious. Breakfast was good. If you stay talk to Paula she was amazing and very informative at the front desk.
Genuine Hotels.com guest review
1 night romance trip Mar 19, 2015
Jose
US
5.0 / 5Outstanding
"great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
cleanliness of room
Genuine Hotels.com guest review
1 night family trip Mar 18, 2015
dawoni k
US
1.0 / 5Poor
"HORRIBLE EMPLOYEES"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    1.0
First I wanna start by saying I like to travel and I stay in hotels quiet often. The hotel it self was not too bad. It looks old but wasn't too dirty. The indoor pool water was filthy, it was not clear at all and it didn't even look like water. The room was average, but you can hear everything that goes on in the hallway and rooms next door. There was an odor in the room; musty, dirty smell. The worst of all, the staff members are EXTREMELY RUDE. Especially a manager by the name of Jay, he does not care for customer service. He should not have a management job. When I first arrived I witnessed him getting into an argument with two different guests. He does not even look at his guests in the eye, he has no respect for his guests. He often tells false information to the guests (like why hotel rates changed at the last minute)
Genuine Hotels.com guest review
3 night romance trip Mar 19, 2015
A Traveler
US
5.0 / 5Outstanding
"Houston"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location! The breakfast buffet was delicious. Great rooms
Genuine Hotels.com guest review
3 night family trip Mar 19, 2015
David
US
5.0 / 5Outstanding
"Fantastic, beautiful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Thoroughly enjoyed the stay. Very impressed with the hotel in all aspects from check in, stay, breakfast and check out. Thank you.
Genuine Hotels.com guest review
1 night family trip Mar 19, 2015
David
US
4.0 / 5Excellent
"Great!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good location. Nice customer service.
Genuine Hotels.com guest review
1 night business trip Mar 19, 2015
A Traveler
US
2.0 / 5Fair
"Be ready for a surprise!"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    1.0
This hotel is VERY different from the reviews.
Genuine Hotels.com guest review
1 night family trip Mar 16, 2015
Zeeshan
US
1.0 / 5Poor
"terrible!!!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
no beddings! No extra blankets!! No one answer front desk phone call!! No one apologize for this!!
Genuine Expedia guest review
Other trip Mar 21, 2015
A Traveler
US
3.0 / 5Good
"Ok"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Good price for the room but the indoor pool and hot tub are extremely dirty. The sofa bed is very uncomfortable.
Genuine Hotels.com guest review
1 night family trip Mar 17, 2015
hang
US
5.0 / 5Outstanding
"Beautiful hotel, shady neighborhood"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff were very accommodating, I called ahead of time to inform the staff we were going to check in late. By the time we made it to the hotel our room was cleaned and the bed was turned down.
Genuine Expedia guest review
Other trip Mar 20, 2015
A Traveler
US
3.0 / 5Good
"Hotel needs a little work"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
This hotel is a little run down. There are cars with police lights flashing at night so we felt a little scared. Our bathtub in room 326 felt like it had an air bubble in it. I'm not sure if it was by design or what but very unstable! Then our balcony door had been painted shut even though the balconys are meant to be opened per the sticker on the glass door. The staff was very friendly though and the breakfast was very good. The beds were ok. Not the worst place I've stayed at but not the best either for what we paid!
Genuine Hotels.com guest review
1 night family trip Mar 16, 2015
Kenneth
US
5.0 / 5Outstanding
"My Favorite Hotel in Houston"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I love this Hotel, i loved the heated indoor pool and the Hot Tub / Spa, the rooms were great also and breakfast was awesome.
Genuine Hotels.com guest review
1 night family trip Mar 17, 2015
Eduardo
US
4.0 / 5Excellent
"decent stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    2.0
Nice staff, decent hotel. They charge for a breakfast "buffet" that is dismal, but rooms are good
Genuine Hotels.com guest review
1 night business trip Mar 16, 2015
Laurie
US
5.0 / 5Outstanding
"I wish I could live here!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
VERY spacious and clean rooms. comfy bed/pillows/sheets.
Genuine Hotels.com guest review
1 night romance trip Mar 9, 2015
A Traveler
US
4.0 / 5Excellent
"spring break"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
Hotel and staff were nice. The air conditioning in the room didn't really work well. The toilet stayed running once it was flushed. The sliding door to balcony was broken. Other than those problems, I enjoyed my stay at the hotel.
Genuine Hotels.com guest review
2 night family trip Mar 12, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was a wonderful experience. I was very excited since it was my first time in Houston. The hotel was beautiful and room service excellent. The food was extremely good. I would definitely recommend staying there.
Genuine Expedia guest review
Other trip Mar 16, 2015
A Traveler
US
2.0 / 5Fair
"Average hotel. Dated with poor maintenance."
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Overall averag hotel. Pros: large rooms, clean beds and sheets, 2 tvs in 1 suite. Cons: A bit dated. Some front desk personnel not very welcoming. Had broken toilet paper holder, and broken main door interior lock. The Breakfast is very mediocre. Water in rooms smells like sewer. Next day room service was not done (I had to request it twice). Probably won't book it again on my next visit.
Genuine Expedia guest review
Other trip Mar 15, 2015
Hmida
US
5.0 / 5Outstanding
"ausome and fantastic"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
the hotel was really fun and it was a nice room with great food you all around the us are very nice and it is fun to work with you all I really enjoy prusing the web site is ausome yours truly brian molho
Genuine Hotels.com guest review
1 night romance trip Mar 6, 2015
Brian
US
5.0 / 5Outstanding
"all smiles"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We enjoyed ourselves to the fullest. Wonderful place to stay. Great food and employees.
Genuine Hotels.com guest review
1 night romance trip Mar 9, 2015
Nikki
US
5.0 / 5Outstanding
"great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was a great place to stay. Felt like we were home. Kids loved the interior views.
Genuine Hotels.com guest review
1 night family trip Mar 9, 2015
A Traveler
US
5.0 / 5Outstanding
"overall stay was great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
When we turn on the ac/heat unit it had a steel other than that it was great
Genuine Hotels.com guest review
1 night family trip Mar 9, 2015
A Traveler
US
5.0 / 5Outstanding
"great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
great
Genuine Hotels.com guest review
1 night business trip Mar 6, 2015
A Traveler
US
5.0 / 5Outstanding
"Loved it"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Each room feels like it's own villa. Wonderful experience!
Genuine Expedia guest review
Other trip Mar 11, 2015
A Traveler
US
3.0 / 5Good
"Its "OK""
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
I went to Houston for a weekend getaway with my friends. I chose this hotel due to its proximity to other friend's apartments. Overall the hotel was "OK", its an older hotel, but the room was clean and would work just for quick weekend getaway. In my opinion its not worth what I paid, because Im use to more luxury when it comes to my accommodations, but again its an average hotel to below average hotel that will do for a night or two.
Genuine Hotels.com guest review
3 night trip with friends Mar 6, 2015
A Traveler
US
5.0 / 5Outstanding
"very relaxing day."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Very clean band nice hotel.pool and hot tub were awesome. Breakfast was included and it was worth the cash we paid. All rooms are suites.
Genuine Hotels.com guest review
1 night romance trip Mar 5, 2015
A Traveler
US
5.0 / 5Outstanding
"Awesome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was great no problem at all.
Genuine Hotels.com guest review
1 night family trip Mar 7, 2015
sidney c.
US
5.0 / 5Outstanding
"Super Deal"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Short and Sweet: !!!!!!!!!!!!! SUPER DEAL !!!!!!!!!!!!!!
Genuine Hotels.com guest review
1 night family trip Mar 7, 2015
Robert J.
US
5.0 / 5Outstanding
"Very nice hotel and staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Very nice hotel and staff. Could use some decor updating but overall very pleased!
Genuine Expedia guest review
Other trip Mar 9, 2015
A Traveler
US
5.0 / 5Outstanding
"Loved the pool"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The pool was heated and the pool room was warm, too,which is not always the case at some hotels. Wonderful swimming
Genuine Hotels.com guest review
1 night romance trip Mar 2, 2015
A Traveler
US
5.0 / 5Outstanding
"MD Anderson Family"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Clean, Very Nice, Great Staff ... No issues.
Genuine Hotels.com guest review
1 night family trip Mar 3, 2015
Christin
US
3.0 / 5Good
"Tarnished Crowne"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
This is an old Embassy Suites converted to a Crowne Plaza. The website photo of the main lobby is very enticing, but the hotel is dated, the rooms need a fair amount of work and the furniture is of lesser quality than Embassy. It's not a bad hotel, but I expected more. It's as if they did some work, but used poor labor. Paint speckles, chipped paint, dirt or maybe old construction residue accumulated in the corners, water stains on the ceilings. I'm using plurals because I had to switch rooms and both were similar. The air conditioning is weak so the temperature could never get down to the 70 degrees I wanted. The breakfast was bad. One bite of eggs and one bite of sausage was all I could handle. The front desk person had no listening skills, so frustrating addition to my stay.
Genuine Expedia guest review
Other trip Mar 6, 2015
Dave
US
5.0 / 5Outstanding
"A+-"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I try to stay at this hotel with every visit to Houston. Staff is awesome. Recommend this place to anyone. Only downsize is paying through hotels.com and still being charged by the hotel. Stay was on the 28 of Feb and hotel still has a pending charge on my account and it's already the 5th of March.
Genuine Hotels.com guest review
1 night trip Feb 28, 2015
A Traveler
US
5.0 / 5Outstanding
"In town for concert..had a great time!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The room was great. Everything was very nice. Sandy the bartender was awesome!!!! Had a great time!!
Genuine Expedia guest review
Other trip Mar 5, 2015
A Traveler
US
2.0 / 5Fair
"Don't eat here"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Got two "free" breakfast tickets. Ate a very mediocre meal there in the morning and handed over tickets. Found out a week later that I got charged $30 for the meal. Shameless...
Genuine Hotels.com guest review
2 night family trip Feb 20, 2015
HUNG
US
5.0 / 5Outstanding
"Wonderful hotel at a great price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great!
Genuine Hotels.com guest review
1 night family trip Feb 28, 2015
Charles
US
4.0 / 5Excellent
"Guest review"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel was nice but the room was cold. Could not get the room temperature warmed up. The pull out bed had a very thin blanket with no extra covers. The breakfast was very good. would stay there again.
Genuine Hotels.com guest review
1 night trip with friends Feb 28, 2015
Patricia
US
3.0 / 5Good
"sad"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    3.0
It was OK when we arrived to the hotel they gave our room away and tried to give us a queen bed. I told them we did not drive 7 hrs with three kids to set in one queen bed. Finally after getting mad they finally got us a room after two hours. To top it off there was to be complimentary breakfast well that did not happen we had to pay for three breakfast. Will we ever stay there again NO NOT NO MY LIFE WILL THAT HAPPEN AGAIN.
Genuine Hotels.com guest review
2 night family trip Feb 27, 2015
jennifer
US
4.0 / 5Excellent
"good hotel"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
Nice staff, the interiors need to be updated especially the rooms. The beds are not that comfortable and the remote control needs a little help. Other then that nice restaurant next door and free parking a plus!
Genuine Hotels.com guest review
2 night business trip Feb 24, 2015
A Traveler
US
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