"Great Hotel, but"
Great hotel but you all need to do something about the cable or satellite provider for the tv in the rooms. Remotes hardly work and the channel selection is not the best. This hotel is not hurting for money or business so there is no need to charge folks for movies. Allow guests to attach portable devices to the tv for viewing pleasure.Genuine Hotels.com guest review
Very clean, great value! Will definitely use this hotel again!Genuine Expedia guest review
"AWESOME FIRST VISIT TO CHICAGO"
My family visited Chicago for Pitchfork Music Fest and stayed at this hotel for the first night-- we absolutely LOVED IT -- my kids wanted to stay at the hotel the whole time-- they felt extremely comfortable. We arrived at the perfect time for drinks and enjoyed the delicious breakfast buffet. Then ended our stay with a swim in the pool before we checked […] out. We also had a chance to wash a load of clothes before we headed to our camp spot. Read moreGenuine Expedia guest review
"Non smoking room smell like smoke"
I booked king suite non smoking, but it smell like smoke, my husband could not sleep because it was hard to breath and the air was so stuffy. I was about to call the lobby but we already unpacked and we only need one night rest so we decided not to. On the plus side, we really like the breakfast and the stuff was ok. I am not sure if I recommend this […] hotel to anyone, because it was really hard to breathe in that room, and the following day we end up feeling so bad because we could not sleep well. I hope they fix the room or the ventilation, the smoke smell are really so bad. Read moreGenuine Expedia guest review
"Great hotel, cool atmosphere, helpful staff"
Clean, friendly hotel close to shopping and restaurants. Nice New Orleans theme and style to the hotel. Great breakfast.Genuine Hotels.com guest review
A pleasant overnight experience. Breakfast buffet from 7 to 10 am.....by 9:30 am things were pretty well picked over....no silverware, no fruit, few condiments.... but made to order omelets were great.Genuine Expedia guest review
"Nice hotel , right by all the main attractions"
Had a great time while we were there. We booked our room thru our phones and didn't have any problems. Room was huge ! Had enough room for my whole family. My only complaint would be that my bed was too soft for me . Other than that we'll be back again.Genuine Expedia guest review
We were in town for a wedding and generally prefer to stay at embassy suites whenever possible. The hotel is centrally located and there are many dining and shopping options around. The hotel staff was friendly and professional, the room was clean, and the breakfast was as expected with the cook to order options. It's a great value for your money..can't […] beat it! Read moreGenuine Expedia guest review
Would definitely stay here again.Genuine Hotels.com guest review
Very nice! Will stay there again!Genuine Hotels.com guest review
"So far away"
We wanted to stay outside of Chicago to save some money. We didn't realize how far away and how bad the traffic would be to Chicago. Other than that, this was a great Embassy Suites. Had trouble with reservation since we booked via hotels.com, but it was straightened out. Air conditioner in first room didn't work and they moved us right away to another […] room. Read moreGenuine Hotels.com guest review
"nice and comfortable"
friendly staff, nice and clean. great breakfast. plenty of space in the rooms.Genuine Expedia guest review
Will never use this website againGenuine Hotels.com guest review
"Great place! Will come back."
Very good breakfast which was a great deal as it was included! Very clean. Staff was very helpful and courteous.Genuine Expedia guest review
"The location and breakfast!"
Definitely coming back to this great hotel!!! The staff was great and the kids loved the pool area. Great family atmosphere and very very comfortable rooms.Genuine Expedia guest review
Great clean, friendly staffGenuine Hotels.com guest review
Great room, clean, spacious and comfortable .Genuine Hotels.com guest review
"Last minute steal"
I got this room last minute. It was a deal compared to other hotels in the area. The staff was friendly and the hotel clean. I feel I got more than what I paid for. I would choose this hotel again if my business brings me back out this way, it would be a no brained decision.Genuine Hotels.com guest review
"It was clean, nice people & close to everythingcl"
we enjoyed the breakfast and wine that was comped. The hot tub was a joy and the computer work area came in handyGenuine Expedia guest review
"Losing its edge"
We have utilized this hotel several times over the last 3 years. It has been one of our favorites until this visit. The hotel had no luggage carts on arrival and we had to hunt one down. One of the elevators out of 4 was out of service. Unfortunately it was in the only side you could take the luggage cart up so it was a 10-15 minute wait and we were […] on the top floor. The pool was over packed with dirty towels laying everywhere. The worst part was the noise from the room next door. 6 teenage girls yelling and screaming. We called and complained twice with no change. When we addressed the noise the next day it was clear the management did not really believe us. I used my free night from hotels.com and it was a complete waste. I asked for a night back or a comp night and management has not followed through. This one is off our list. Read moreGenuine Hotels.com guest review
"Suites are great for families."
Stay was nice besides an elevator out of service and the pool packed with over 50 unsupervised children.Genuine Expedia guest review
"Very nice hotel."
Hotel was comfortable the only thing that was not was the hide a bed. Wonderful hotel for the money!Genuine Expedia guest review
I enjoyed my stay. The suites were roomy and I didn't have to step over my luggage to get y bed. They do, however, need more outlets in the rooms.Genuine Hotels.com guest review
"Needed to get away"
The quality of the hotel was great, from the time of arrival to the time I checked out. We will be staying here again.Genuine Hotels.com guest review
"Moderately nice Embassy"
We stay with Embassy in different states. Some are certainly nicer than others. This particular location was about a 7 on a scale of ten. We were fairly pleased with our stay! I did have a less than exceptional customer service encounter with someone at the front desk by the name of Kenny. He just wasn't a fully friendly & cordial individual. I did […] not get that extra effort from him in his communication with us as customers. He was very short, somewhat sny & mildly unpleasant. Read moreGenuine Expedia guest review
Great managers reception and breakfestGenuine Hotels.com guest review
"Love the layout of rooms overlooking atrium"
First time at an Embassy Suites. All around great experience. Definitely going to stay there againGenuine Expedia guest review
"Rooms Sold Out - Nowhere to stay"
This hotel needs to work out their communications with hotels.com. I had a confirmed room, paid for, through hotels.com, but once I arrived, the hotel had no rooms available. They called to other hotels, but Chicago was sold out due to the airport closure. The hotel said this happens frequently, and I was not the only one who showed up with "confirmed" […] reservations. They believe the problem is with hotels.com, however, someone needs to fix it so people are not expecting a room when none are truly available. Read moreGenuine Hotels.com guest review
"Great hotel, but!"
I loved the hotel, I stay there everytime I come to Chicago. However, why wont they make the TV so you can attach a DVD player and watch your own movies?Genuine Hotels.com guest review
In addition to spending the night, we had a family birthday party in one of the ballrooms. The staff was so amazing--the family was really impressed.Genuine Hotels.com guest review
The elevator situation is problematic - button on either side of the elevator entrance would help -Genuine Hotels.com guest review
This is a nice hotel. It shows age and needs renovation but was comfortable and convenient. Very economical rates. Breakfast was great. Fountain in courtyard was soothing. Pool area is just OK - needs more light.Genuine Expedia guest review
Very nice and quiet.cocktail hr and made to order breakfast included. Will be staying there again !Genuine Hotels.com guest review
"Will go back"
I felt like I had landed in a tropical paradise when we walked into the hotel with the greenery and fountain. Eating a delicious breakfast in the courtyard was so relaxing. I will definitely return again. The rooms are very spacious and soundproof.Genuine Hotels.com guest review
"close to medievil times"
I enjoyed the stay immenselyGenuine Hotels.com guest review
"All the details"
Here are the services we used: The free happy hour had beer on tap and mixed drinks. Not a high quality liquor but free and w/ simple snacks. Great room. Very comfortable bed, nice pillows and linens. Pull-out bed great for 2 yr old. Very quiet. Bathroom was tiny and awkward but clean & plenty of hot water. Room service was quick and tasty. The gentleman […] bringing our room service even arranged to have someone bring us more towels and they arrived within a few minutes. So service was delightful and friendly. One of the remote controls.didn't work well but the other worked both TVs so that worked out well. Breakfast was nice with omelets cooked to order, eggs, pancakes, sausage bacon and such. Yogurt was great for my son. Fruit was available and milk, juice and coffee was also available. Nice atmosphere, on site free parking and an overall nice experience. It was a bit of a drive to downtown Chicago with traffic and tolls but better than downtown weekend rates even considering all that. And the pool was small but nice so my 2 yr old had something to do the first night when we arrived late afternoon. I would stay here again and would recommend it to travelers. A super nice hotel experience for around a hundred bucks. The only draw back is no free WiFi. Strange in today's society and though I knew before we went I didn't know how much I'd miss that little tidbit until I arrived so be prepared for that. Read moreGenuine Hotels.com guest review
"Aging hotel but OK for what we were looking for..."
This hotel is definitely starting to show its age. I was initially disappointed because I had requested a crib for my daughter the night before and was assured I would have one in my room. When we checked in I again asked about the crib and was assured one would be brought up. When we got to the room there was no crib. I needed to call down to the front […] desk 2 more times in order to get the crib, which was important as my daughter needed a nap. The hotel is nice from a distance but close up it is showing its wear. The pool was very dark and the tile around the pool was dirty. Many areas throughout the hotel were ok but up close it was dirty. Our room was however very clean. There were some signs of aging but as a whole the room was nice. As with all Embassy Suites, the reception in the evening as well as the breakfast was an added bonus. For both, however, they were severely under staffed. There was a long line for both to get a beverage or to get breakfast. There was only one cook making omelets and dishing up food. My wife and I felt bad for him as he seemed very over worked trying to keep up with a Sunday morning breakfast crowd. I would think that Sunday morning would be a time to have extra staff on hand to help out with breakfast. As a whole, it is hard to complain too much as we got a good deal on the room and were given beverages and breakfast, but I think with a little extra work this hotel could be a lot better. The location is good! Read moreGenuine Expedia guest review
"Nice enjoyed my stay"
After getting checked in things were great. I enoyed my stay. Breakfast was realy good.Genuine Expedia guest review
"Great little Staycation"
The hotel was very nice and we loved the French/New Orleans feel to the décor, the fountain and balconies overlooking the atrium. Breakfasts were wonderful as we would expect at Embassy Suites and the Happy Hour was a very nice touch. The restaurant fare was good, although not as good as expected. The pool and exercise room were well-maintained and […] wonderful. We were a little disappointed in the cleanliness of the room. It wasn't particularly bad, it simply was not very thorough. Specifically, we found items from previous occupants in the couch and under the beds, where the room had clearly not been vacuumed for example. The service was excellent in all areas of the hotel, and I imagine housekeeping would have returned to our room had we requested. As for the neighborhood - well, it's safe, but it's Schaumburg: malls and more malls. Nothing particularly exciting in walking distance. Read moreGenuine Hotels.com guest review
Enjoyed our stay here, was very convient to our travels around the Chicago area. Staff was great and very helpful when needed.Genuine Expedia guest review
"nice suite for family w kids."
we've been staying in Embassy many times. room is good. breakfast omelet is not as good as other locations, such as Dublin, OH at which we stay often. Hot tub could be hotter and more powerful. It needs service.Genuine Expedia guest review
"Comfortable beds, excellent breakfast, pretty"
The hotel was apparently completely booked when we arrived at 4:30 pm. The check-in process took about 20 minutes while the clerk "checked the status" of our room. Although we had registered through Expedia for a king-size bed with sitting room, we were given a business suite with a conference room (containing a conference table and seven office chairs) […] and a small bedroom with two double beds. The bathroom was tiny. The hotel told us they were booked and it was the only room available. Because we had booked with a third party, they said it was not their problem. We believe Expedia should refund our money because they were not able to deliver what we paid for. That being said, the hotel itself was not bad--although the hotel staff should have handled the problem better. Read moreGenuine Expedia guest review
"Maintenance and breakfast"
Room was great except for the bathroom fan which sounded like a jet plane taking off. Reported it on night one and maintenance man appeared and made it better--until later in the night. Reported it again the next morning--nothing fixed AT ALL!! The next morning, all we received was a perfunctory "sorry about that.". At breakfast, ran out of spoons. […] Reported it to three people with no spoons. After twenty minutes with no spoons, we gave up eating yogurt and granola. Read moreGenuine Hotels.com guest review
I wont stay anywhere else now.Genuine Hotels.com guest review
Hotel could use some minor maintenance, but overall, beautiful.Genuine Hotels.com guest review
First of all, breakfast is just fantastic. Every staff person we dealt with was very helpful. Second night we got in late from O'Hare (12:45a). Lady at desk was fey accomodating. Room was all ready for us. Lights on, heat set. Loved our stay, and would do so again.Genuine Expedia guest review
"Not real convenient to airport"
Thought it was closer to airport. Front desk staff friendly. Rest of staff moved around like zombies.Breakfast was extremely good. Room was clean and comfortable.Genuine Hotels.com guest review
We booked thru Hotels.com but cannot recommend using them with Embassy Suites. Embassy Suites gave us a room around the corner hidden from the Atrium. The first room had been recently smoked in (no smoking room) so they gave us a second room even farther from the Atrium. There was a dirty tray of room service dishes left (before we arrived) on the floor […] at the corner of the hallway where we had to step around it. It was still there when we checked out the next day. We even watched the vacuum guy vacuum around it leaving it there. They charged our account for potential incidentals without telling us they were going to do it. I used to like Embassy Suites but this one in Schaumburg was poorly managed. Read moreGenuine Hotels.com guest review
"a little dissapointed but comfortable"
We have stayed here before & really liked it that is why we came back. However this time we were a little disappointed. The hotel had only one working elevator and being on the 7th floor we had a long wait to go up & down. Not enough towels or toilet paper in the room. The "complimentary manager's reception" although free the snacks were not very good, […] but the server was excellent. Although we prepaid our stay, when we checked out we were told we had no additional chargers, however when I checked my credit card the next day I found a charge on my card for that check out day. Not sure if we will come back. We hope this was a fluke. Read moreGenuine Hotels.com guest review
Overall our hotel experience was great. There were a couple minor hiccups with our stay (thermostat not working properly and bathroom exhaust fan), but they were so minor it didn't sway my rating much. The hotel offers an AMAZING breakfast! The made to order omelet bar was SUPERB!!! The gentleman who made the omelets during the week was so friendly […] and welcoming. Happy hour was also very nice. We discovered a new drink and the staff member was very helpful as to telling us the ingredients/ratio. The staff was very friendly. I will definitely book this hotel if I'm ever in northern Illinois again Read moreGenuine Hotels.com guest review
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