Didn't want a hotel in the city to save money. It did take about 30 to 45 min to get down town.Genuine Expedia guest review
"Another great stay at Embassy!"
Overall an excellent stay. There was one elevator that sounded like it was going to fall apart when we went up to our room that night. The next morning they had put it out of service to be fixed. The afternoon reception was nice and the staff kept the food stocked. It was close to the Woodfield mall and was in a great location. Would definitely stay […] again. Read moreGenuine Hotels.com guest review
"Loved the New Orleans look!"
Kenny checked us in...and he also checked us out, the following day. He was very friendly, helpful and professional! We were pleased with our King Suite. Our son enjoyed the pool...and I love that this hotel has adult swim hours & family swim hours! Unfortunately, we missed the manager's reception and the made to order breakfast...so, I can't review […] that perk. However, I appreciate that the Embassy Suites provides these very nice complimentary services! The hotel is clearly older...but everything appears to be well maintained. Our family will definitely stay here, again! Read moreGenuine Expedia guest review
"Great place to stay."
This was our second time staying at this hotel because we really enjoyed all the amenties that come with it. The free breakfast in the morning is a great way to start the day, and the happy hour is also nice at the end of the day. The staff has always been very accomodating and even allowed us to check in early. The only negative this time on our stay […] was that one of the elevators was out of order so it was very slow getting to our rooms. Read moreGenuine Expedia guest review
As usual the Embassy Suites delivered!! The rooms are slightly smaller than your usual Embassy Suite room. Free drinks in the evening and a great breakfast for a reasonable price!! I would stay here again and would recommend others!!Genuine Hotels.com guest review
It was excellent!Genuine Hotels.com guest review
It was great! Close to everything and convenient to train station to take in to downtown Chicago! Loved the stay and plan to return!Genuine Hotels.com guest review
The hotel was OK for a one-night stay, but I would not suggest this hotel for a longer stay. The staff was very friendly, but there was a weird odor in the lobby of the hotel. The rooms were not very sound proof, and it was very hard to sleep because I could hear another guest coughing in the adjacent room.Genuine Hotels.com guest review
"All good except Internet"
The staff was better than anywhere I've stayed. More courteous, eager to please, WANTING to be there. Their positive attitude was consistent between the staff, and day after day. Many thanks for that! I love the quiet rooms. I never heard a peep any night. Breakfast was great as well. The evening reception was a nice addition for sure. I would be nice […] to add something sweet to the evening reception on top of the delicious salty popcorn. Maybe cookies? My only complaint is the intermittent Internet (or weak signal) I don't know which, but I seemed to get kicked out very often each night. Going there for business, I rely on strong Internet at my hotel. Read moreGenuine Hotels.com guest review
"Dust in the bathroom."
They need to clean the fan in the bathroom. When I turned it on while taking a shower, a lot of dust came down.Genuine Hotels.com guest review
"Our Weekend Get Away!!!"
The hotel was magnificent. The staff was amazing. Especially Kenny and Ruben who were on duty when I checked in. My friend's reservation was not on their computer and Ruben went above and beyond to help her get everything in order. . Kenny was just as helpful. The breakfast was magnificent. Not your typical waffles and muffins. A full scale breakfast […] that was very delicious. I would recommend this hotel to everyone. Read moreGenuine Expedia guest review
"Stay here for Global Knowledge"
I stayed here while attending course at Global Knowledge. Clean quiet room. The Cook to order breakfast was great. Overall a great place to stay.Highly recommended.Genuine Hotels.com guest review
Restaurant and bar was closed. Vending machine didn't work. Was told front desk would call back in ten minutes and never recvd call back. Musty smell in room.Genuine Hotels.com guest review
Convenient,comfortable Good food in restaurantGenuine Hotels.com guest review
"OK Accommodations/Terrible Staff"
The hotel is very clearly and older structure. The cosmetic updates that have been made to the rooms are mediocre at best. From the bathrooms are very cheap looking (something you'd expect to find in a Motel 6). The suites are spacious and do provide a do to separate one area of the suite from another which is a huge plus. The hotel staff provided terrible […] customer service. The folks at the front desk seemed like didn't have (or perhaps didn't care to share) information about restaurants and other attractions near by. We were told at check-in that breakfast ended at 10am only to find that when we arrived in dining area at 9:30 that it actually ended at 9am. The woman in charge of the kitchen was completely insensitive to the fact that we got bad info from the front desk. She dismissed us and actually closed the door in our faces! The manager on duty wasn't much help. He went into the kitchen and prepared a plate of garbage (about a pound of cold scrambled eggs and a pound of practically uncooked bacon). Finally, when we checked our family out of the hotel, we had to carry luggage for four from our room to the car because the hotel staff was using all of the luggage carts to move a business office (why do this at check-out time?). Overall, the accommodation wasn't too bad, but the staff was pretty much unbearable. I won't be staying there again. Read moreGenuine Expedia guest review
Great Breakfast, but other amenities are average. Staff at the front desk was not the most helpful.Genuine Expedia guest review
"Fine Woodfield area. One glitch.."
Embassy is a beautiful hotel near Woodfield Mall, convenient to highway connections. The lobby has fountains and tile, guest rooms are large and well appointed with very helpful staff. One glitch--we brought our own PS system to hook into TV, but hotel has disabled that ability in attempt to have you purchase expensive on-demand services. We even had […] the maintainer guy come because it was so strange--but it is company policy! Free breakfast, free parking...except for TV gouging, a great choice. Read moreGenuine Hotels.com guest review
Was a stop -over at Chicago on a road trip. Everything that you expect from an Embassy SuitesGenuine Hotels.com guest review
"Family friendly with nice staff"
The hotel staff was very friendly on check-in and throughout our stay. We asked for a room upgrade our second night and the manager put us in a corner suite at no extra charge. Just for asking. The rooms are spacious. We managed 2 adults and 4 kids in a King room the first night and upgrade to 2 doubles corner suite for second night. Hotel is a little […] dated and run down but clean. Pool is small. Breakfast is good not great. Read moreGenuine Expedia guest review
Over all was good, except we have reserved a non smoking room but we noticed that the room was or use to be smoking allowed. Was not what we expected.Genuine Hotels.com guest review
"best hotel ever"
I loved this hotel. The breakfast and the manager's reception are generous and friendly. Someone kept it clean and well-stocked, and greeted us, helped us find things. The architecture was mystifyingly wonderful. Looks like a big block on the outside, but inside there are real stone walls and an amazing brick arch at the foyer, and tomatillo tiles and […] balconies overlooking the atrium. Wonderful place. I thought I wanted it closer to the airport, but that was fine. Read moreGenuine Hotels.com guest review
my hotel stay was absolutely wonderful. Breakfast was wonderful. The happy hour was wonderful. The location was wonderful.Genuine Expedia guest review
"Excellent Hotel with Plenty of Amenities"
What a great place! Friendly desk staff greeted me. My room was large and very clean. WiFi worked well. The free snacks and drinks in the evening - you can't beat that. The pool was nice and so was the hot tub. The workout area had plenty of equipment and was also nice. Breakfast in the morning was phenomenal. Made to order, or buffet style and FREE. […] You can't go wrong there. Good food too, and fresh. I thoroughly enjoyed my stay and would recommend this hotel to anyone. Families, business travelers, anyone. I would absolutely go back and probably will! Read moreGenuine Expedia guest review
"Picking up family at Ohare"
Was great except you need to offer free wi-fi we were Hilton members so were able to connect but this should be standard.Genuine Hotels.com guest review
Hotel was clean and staff friendly. Our front room remote didn't work however. Also there was a loud group for a wedding there that was blocking the elevators most of the first night we stayed. They didn't get in our way, but I see how they could have really upset othersGenuine Hotels.com guest review
"Cant beat this place...stay here alot!"
Travel a lot for sports with our teenage kids, and always try and stay at Embassy Suites. Cant beat the breakfast for a 15, and 16 year old, and adults get to enjoy the complementary managers reception. WINNER! This hotel was older version, but just as nice as the newer ones we have stayed in. Breakfast staff was awesome, rooms we great!Genuine Hotels.com guest review
"Memorial Day Weekend Trip"
Spent weekend with family. Hotel was nice and employees were friendly. Breakfast was disappointing. The line for made-to-order was very long and they did not replenish items in the buffet line that ran out. They also ran out of coffee. We didn't even eat breakfast the second morning. Also, lots of kids running and screaming around the balconies in the […] atrium all day and night, which is super annoying. The concierge did not tell us that they add a $50 charge to your credit card for incidentals and you will have to wait up to 3 business days to have that money refunded if you have no incidentals. I had to call about this as was not aware of it. Read moreGenuine Expedia guest review
"Nice hotel, but horrible sofa bed"
The hotel was very clean, affordable and friendly. The staff was super helpful with advice for our adventures into Chicago, offering suggestions and printing info. Most of the food was good although they use fake eggs. Real food would be better. The only thing that I would really complain about was a horrible/broken sleeper sofa. That wasn't very c […] omfortable! Read moreGenuine Expedia guest review
Great timeGenuine Hotels.com guest review
Nice and close to convention center and restaurants but shuttle service was too slow.Genuine Hotels.com guest review
Hotel staff was friendly and welcoming. Breakfast was excellent. Will stay at this location again next yearGenuine Hotels.com guest review
The free breakfast buffet & complimentary managers reception are very nice!!Genuine Expedia guest review
"Close, but not too close to downtown Chicago."
The room was what one would expect from an Embassy Suites: not super, but clean and spacious. The Breakfast buffet was very good. Nice cooked-to-order omelettes that were quite tasty. While the coffee at breakfast was very good, the in-room coffee tasted terrible. Our first night there was not enough cream and sweetener but made do. The 2nd night of […] our stay, coffee, tea, and condiments had not been replaced, we had no handtowels. Front desk had towels, but had to go to the restaurant and found a very nice waitress who got us cream and sweetener for the instant coffee we bought at a grocery store since we couldn't stomach the coffee in the room. Also, there is a $9.95 charge for in-room wifi or Intranet. And, if you use more than one device, a laptop and an e-reader as I did, you are charged for EACH device you connect with. I asked the front desk about this and the clerk said that the in-room connection does that automatically but that he would remove the second charge, which he did, but I had to go to the desk each morning to ask for it to be removed. The employees were very friendly and helpful but that they are dealing with poor "systems" that have been put in place. Overall, it wasn't a bad experience and we'd probably stay there again. Read moreGenuine Hotels.com guest review
"Nice hotel- friendly service"
This hotel is right down the road from many great destinations like Legoland, Ikea, and a TON of shopping options at the mall. Right off the highway, this hotel is very easy to find. The HVAC in the room was very loud and the decor was dated, but overall, it was a nice room with a comfortable bed, hot shower and great water pressure. The staff was very […] friendly and they were always smiling and helpful. The manager's reception nightly was great, with as many free drinks as you'd like and free appetizers and the breakfast was awesome. Made to order omelets, bacon, sausage, potatoes, pancakes, and a wide variety of pastries. We were very pleased with our stay and would stay here again in a heartbeat. Read moreGenuine Hotels.com guest review
"A great find!"
We really enjoyed the Embassy Suites. It was a great place to unwind after a long day with the kids.Genuine Hotels.com guest review
"Not a good stay"
This hotel is still in it's original condition, it doesnt appear that any upgrades[other that the tv] have been made since it's origination.There was loud noise coming from the walls of our room like the plumbing was vibrating in the walls. I would not recommend this hotel to anyone unless you have very low standards.Genuine Expedia guest review
"great place to stay"
great hotel, personal are friendly and really polite, less than a minute to check you in and even faster to check out, only complaint will be the tv remote batteries were low but they immediately change it after i reported it, overall good experience i totally will come back.Genuine Hotels.com guest review
"Pros and cons, but overall satisfied"
I liked the spacious rooms, as we have three kids who range in age from 5-16, so it was nice for our 16 year old to have a little space for himself in the evening. The fridge and microwave also cut down on food costs for us. We were on the 7th floor and had a few ants in our bathroom, which I thought was a little strange. Overall, however, housekeeping […] did a great job cleaning our room each day. It's obvious the hotel is older, but it was clean so I can look past some of the upkeep issues. The made-to-order breakfast was great each morning and saved our family of family quite a bit of money each day with that included. The pool area is small so it felt/was overcrowded much of the time, especially with the installed basketball hoop. It was hard to enjoy that area with our kids. The manager's reception was a nice concept...again, it cut down on our food cost because it served snacks each evening, but the pre-made drinks were watered down and the beer didn't taste great, so it was a little disappointing. Overall, it was a positive experience, however. Read moreGenuine Expedia guest review
Love the free breakfast and managers drinks at 530 to730Genuine Hotels.com guest review
We required a late check-in. There was a sign up saying, "will return in 15 minutes." It took much longer than 15 minutes, but once we were in the accommodations were good. The visit to Woodfield Mall was great!Genuine Hotels.com guest review
Nice weekend getaway.Genuine Hotels.com guest review
"Lego discovery center / medieval times weekend"
Great room,nice pool, great breakfasts, awsome complimentary 2 eve. hors duerves and drinks. On the downside , we ate at the hotel restaurant one evening and service was extremely slow and or orders were messed up. Also, the morning of check out, a bill was slipped under our door with a charge from the gift shop of a purchase made , and no one in our […] room made any purchases. when desk staff tried to figure out how the mistake occured, they couldn't but were kind enough to remove the mistake from our account. Read moreGenuine Hotels.com guest review
bedding was very uncomfortable - very surprising for embassy!Genuine Hotels.com guest review
"Great Location to Mall & Resturants"
This was our second family stay at this location. However, we had problems with the heating system, a maintenanace man was sent to the room promptly, but it was still a while before the room was warm. The other problem was the light over the bathroom mirror was very dusty & dirty, it was if it had not been cleaned/dusted in a while. The breakfast & […] staff serving food were great as well as the check-in service. I would have rated this stay as 5 stars, but the heat/cleaning factors were not a good experience. Read moreGenuine Hotels.com guest review
"My Stay @ Embassy Suite Schaumburg"
Compared with the Embassy suite downtown Chicago it was night and day. The nightlight broke and asked the front desk but no one came to fix it. The hot water in shower was scoulding and could have caused injury. There were holes in the bathroom wall. Two doubles instead of 2 queens. breakfast and manager's reception very weak. 2nd vanity hot water non […] existent. room was smelly. Will not stay there again. Read moreGenuine Hotels.com guest review
"Pleased in Schaumburg"
My husband and I were very pleased with our complete hotel stay at the Embassy Suites in Schaumburg, Illinois. The staff were always very cheerful, friendly and helpful. The breakfast was out of this world. We enjoyed our stay so much we were able to extend for an additional day.Genuine Expedia guest review
Went for conference. Liked the New Orleans style although all rooms face into lobby - loud if lots of people down there! Staff was very pleasant, fantastic service during conference. Great rooms for the price.Genuine Hotels.com guest review
The hotel was very loud with people on the floor above us partying late into the night. They did quiet down about 2 am after I called the desk. Reception and breakfast were good. Room furniture could definitely use some updating...I thought I had stepped back into the 1980's.Genuine Hotels.com guest review
Beautiful hotel - spacious clean rooms. Breakfast was great. Would highly recommend!Genuine Hotels.com guest review
"shopping @ the mall. beautiful"
The hotel and the staff were wonderful and made our trip very pleasurable.we were taken to the mall by hotel bus and picked us up when we were finished shopping. always service with a smile. would stay again.Genuine Hotels.com guest review
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