"Memorial Day Weekend Trip"
Spent weekend with family. Hotel was nice and employees were friendly. Breakfast was disappointing. The line for made-to-order was very long and they did not replenish items in the buffet line that ran out. They also ran out of coffee. We didn't even eat breakfast the second morning. Also, lots of kids running and screaming around the balconies in the […] atrium all day and night, which is super annoying. The concierge did not tell us that they add a $50 charge to your credit card for incidentals and you will have to wait up to 3 business days to have that money refunded if you have no incidentals. I had to call about this as was not aware of it. Read moreGenuine Expedia guest review
"Nice hotel, but horrible sofa bed"
The hotel was very clean, affordable and friendly. The staff was super helpful with advice for our adventures into Chicago, offering suggestions and printing info. Most of the food was good although they use fake eggs. Real food would be better. The only thing that I would really complain about was a horrible/broken sleeper sofa. That wasn't very c […] omfortable! Read moreGenuine Expedia guest review
Great timeGenuine Hotels.com guest review
Nice and close to convention center and restaurants but shuttle service was too slow.Genuine Hotels.com guest review
Hotel staff was friendly and welcoming. Breakfast was excellent. Will stay at this location again next yearGenuine Hotels.com guest review
The free breakfast buffet & complimentary managers reception are very nice!!Genuine Expedia guest review
"Close, but not too close to downtown Chicago."
The room was what one would expect from an Embassy Suites: not super, but clean and spacious. The Breakfast buffet was very good. Nice cooked-to-order omelettes that were quite tasty. While the coffee at breakfast was very good, the in-room coffee tasted terrible. Our first night there was not enough cream and sweetener but made do. The 2nd night of […] our stay, coffee, tea, and condiments had not been replaced, we had no handtowels. Front desk had towels, but had to go to the restaurant and found a very nice waitress who got us cream and sweetener for the instant coffee we bought at a grocery store since we couldn't stomach the coffee in the room. Also, there is a $9.95 charge for in-room wifi or Intranet. And, if you use more than one device, a laptop and an e-reader as I did, you are charged for EACH device you connect with. I asked the front desk about this and the clerk said that the in-room connection does that automatically but that he would remove the second charge, which he did, but I had to go to the desk each morning to ask for it to be removed. The employees were very friendly and helpful but that they are dealing with poor "systems" that have been put in place. Overall, it wasn't a bad experience and we'd probably stay there again. Read moreGenuine Hotels.com guest review
"Nice hotel- friendly service"
This hotel is right down the road from many great destinations like Legoland, Ikea, and a TON of shopping options at the mall. Right off the highway, this hotel is very easy to find. The HVAC in the room was very loud and the decor was dated, but overall, it was a nice room with a comfortable bed, hot shower and great water pressure. The staff was very […] friendly and they were always smiling and helpful. The manager's reception nightly was great, with as many free drinks as you'd like and free appetizers and the breakfast was awesome. Made to order omelets, bacon, sausage, potatoes, pancakes, and a wide variety of pastries. We were very pleased with our stay and would stay here again in a heartbeat. Read moreGenuine Hotels.com guest review
"A great find!"
We really enjoyed the Embassy Suites. It was a great place to unwind after a long day with the kids.Genuine Hotels.com guest review
"Not a good stay"
This hotel is still in it's original condition, it doesnt appear that any upgrades[other that the tv] have been made since it's origination.There was loud noise coming from the walls of our room like the plumbing was vibrating in the walls. I would not recommend this hotel to anyone unless you have very low standards.Genuine Expedia guest review
"great place to stay"
great hotel, personal are friendly and really polite, less than a minute to check you in and even faster to check out, only complaint will be the tv remote batteries were low but they immediately change it after i reported it, overall good experience i totally will come back.Genuine Hotels.com guest review
"Pros and cons, but overall satisfied"
I liked the spacious rooms, as we have three kids who range in age from 5-16, so it was nice for our 16 year old to have a little space for himself in the evening. The fridge and microwave also cut down on food costs for us. We were on the 7th floor and had a few ants in our bathroom, which I thought was a little strange. Overall, however, housekeeping […] did a great job cleaning our room each day. It's obvious the hotel is older, but it was clean so I can look past some of the upkeep issues. The made-to-order breakfast was great each morning and saved our family of family quite a bit of money each day with that included. The pool area is small so it felt/was overcrowded much of the time, especially with the installed basketball hoop. It was hard to enjoy that area with our kids. The manager's reception was a nice concept...again, it cut down on our food cost because it served snacks each evening, but the pre-made drinks were watered down and the beer didn't taste great, so it was a little disappointing. Overall, it was a positive experience, however. Read moreGenuine Expedia guest review
Love the free breakfast and managers drinks at 530 to730Genuine Hotels.com guest review
We required a late check-in. There was a sign up saying, "will return in 15 minutes." It took much longer than 15 minutes, but once we were in the accommodations were good. The visit to Woodfield Mall was great!Genuine Hotels.com guest review
Nice weekend getaway.Genuine Hotels.com guest review
"Lego discovery center / medieval times weekend"
Great room,nice pool, great breakfasts, awsome complimentary 2 eve. hors duerves and drinks. On the downside , we ate at the hotel restaurant one evening and service was extremely slow and or orders were messed up. Also, the morning of check out, a bill was slipped under our door with a charge from the gift shop of a purchase made , and no one in our […] room made any purchases. when desk staff tried to figure out how the mistake occured, they couldn't but were kind enough to remove the mistake from our account. Read moreGenuine Hotels.com guest review
bedding was very uncomfortable - very surprising for embassy!Genuine Hotels.com guest review
"Great Location to Mall & Resturants"
This was our second family stay at this location. However, we had problems with the heating system, a maintenanace man was sent to the room promptly, but it was still a while before the room was warm. The other problem was the light over the bathroom mirror was very dusty & dirty, it was if it had not been cleaned/dusted in a while. The breakfast & […] staff serving food were great as well as the check-in service. I would have rated this stay as 5 stars, but the heat/cleaning factors were not a good experience. Read moreGenuine Hotels.com guest review
"My Stay @ Embassy Suite Schaumburg"
Compared with the Embassy suite downtown Chicago it was night and day. The nightlight broke and asked the front desk but no one came to fix it. The hot water in shower was scoulding and could have caused injury. There were holes in the bathroom wall. Two doubles instead of 2 queens. breakfast and manager's reception very weak. 2nd vanity hot water non […] existent. room was smelly. Will not stay there again. Read moreGenuine Hotels.com guest review
"Pleased in Schaumburg"
My husband and I were very pleased with our complete hotel stay at the Embassy Suites in Schaumburg, Illinois. The staff were always very cheerful, friendly and helpful. The breakfast was out of this world. We enjoyed our stay so much we were able to extend for an additional day.Genuine Expedia guest review
Went for conference. Liked the New Orleans style although all rooms face into lobby - loud if lots of people down there! Staff was very pleasant, fantastic service during conference. Great rooms for the price.Genuine Hotels.com guest review
The hotel was very loud with people on the floor above us partying late into the night. They did quiet down about 2 am after I called the desk. Reception and breakfast were good. Room furniture could definitely use some updating...I thought I had stepped back into the 1980's.Genuine Hotels.com guest review
Beautiful hotel - spacious clean rooms. Breakfast was great. Would highly recommend!Genuine Hotels.com guest review
"shopping @ the mall. beautiful"
The hotel and the staff were wonderful and made our trip very pleasurable.we were taken to the mall by hotel bus and picked us up when we were finished shopping. always service with a smile. would stay again.Genuine Hotels.com guest review
"great place to stay"
friendly service and comfortableGenuine Hotels.com guest review
"Really great hotel - diamond in the rough."
The room itself was wonderful, separate bedroom with a separate "living room." Very unique hotel. Staff was uber-friendly and helpful. The inside of the hotel is just wonderful, I will definitely stay there again, even if it's a bit out of the way to another hotel.Genuine Hotels.com guest review
Loved this hotel but only downfall was it was a pain to get to...the maze of parking lots and no signs to direct youGenuine Hotels.com guest review
"Comfort & great location"
Very helpful staff & great selection at breakfast.Genuine Expedia guest review
"Disappointing - Not Worth the Price"
The hotel decor and furniture was dated and ugly. The furniture in the room was uncomfortable. The ice machine on our floor didn't work so we had to find one that did work on a different floor. For the price, this hotel was disappointing.Genuine Expedia guest review
"Worst customer service ever experienced!"
This weekend was planned months in advance for annual shopping trip with friends. We have stayed at the hotel several years previous to this year and had no issues, however, our recent trip was a nightmare. The room had a very strong and unpleasant odor, which was intolerable. The concern with the room was immediately brought to the attention of hotel […] management and their resolution was to bring in a room ionizer. We left for dinner and when our group came back, the smell was even more overpowering. Again, the concern was brought to hotel management. There solution was an offer to put us in a smoking room, which did not accomodate our party of five. The management then offered to find us another hotel, however, one room at another hotel would not accomodate our party of five. Our group spent over two hours in the hotel lobby (smell in room was so bad) while waiting for a resolution. After several back and forth conversations a "final offer" was made to send us to the Renaissance Hotel, but only one room. We were told it was our problem that there were only beds for four people. We were also not reimbursed prior to our departure for our pre-paid room. Fortunately, the Renaissance Hotel staff was extremely accomodating and took care of us in a way that should have been done by Embassy Suites. The outcome was good, but the frustration and lack of customer service by the Embassy Suites staff was extremely disappointing. Read moreGenuine Hotels.com guest review
"very good hotel"
I was pleasantly surprised by this member of the Embassy hotel chain. Folks were quite accomodating. the exercise room was up to par. The breakfast was more than enough with fresh eggs made to order, fresh fruit, yogurt, oatmeal, breads, juices, coffee. certainly held me over until dinner. the restaurant was up to par. i would return again if i had […] a conference in the area. rooms were big and well stocked. Read moreGenuine Expedia guest review
Close to all of the shopping!!! GREAT Manager's reception (free happy hour!) and Breakfast buffet!!! Best place to stay in this area. Perfect ladies' outing!!! Very comfortable. We always try to stay here!!Genuine Hotels.com guest review
"Great for family!"
I was there to surprise my husband, at mideval time and the staff was great with directions and everything and the didn't spoil the surprise! This hotel is so beautiful and the staff was magnificent!!!! Food delicious too!Genuine Expedia guest review
It was okay, not exceptional, like most Embassies, holes in the couch, refrigerator leaking all over the place. However, the people were great.Genuine Hotels.com guest review
"Accomidating for all our needs"
Hotel staff always on the ball day or night. Pool very accomidating to the children.Genuine Hotels.com guest review
"No internet service and a wedding"
While I stayed at the Embassy Suites I had trouble logging into their internet the entire time. There was also a wedding that happened right underneath me and cost me most of a night's sleep.Genuine Hotels.com guest review
Had a great time did not like the food in the resturant !Genuine Hotels.com guest review
"Less than expected at Embassy"
Less than expected for an Embassy Suites. Does not appear to be very well kept. House keeping could have done a better job.Genuine Expedia guest review
"Good hotel for the price!"
Great hotel.....the bathroom in the room was awful! The cleaning crew only cleaned part of the bathroom. Old soap was left in the shower. The front desk failed to tell me that they were going to charge my card up front for incidentals. Other than that I was very impressed by the hotel and location for the price.Genuine Hotels.com guest review
Everything was pretty nice. The happy hour recieption was OK but the food wasn't very nice. I have had a lot better at other Embassy Suites.Genuine Hotels.com guest review
"Great for the price"
Great stay with a great breakfast.Genuine Hotels.com guest review
"Close to IKEA..."
The couch was terrible even to sit on, sleeping on it was even worse. I was very disappointed. with the mangers reception and breakfast selection. These two this are the biggest factors in me booking an Embassy Suites hotel.Genuine Expedia guest review
bring back usa todayGenuine Hotels.com guest review
""Best Practice" failure???"
Typical Embassy Suites experience except for one thing. I returned to my room late afternoon and my door was propped open with the safety latch (the replacements for the old security chains). When I talked to two managers, I wasn't impressed with the response that was repeated over and over - the maid probably left it as a signal for the maintenance […] crew and it was only that way for a short period of time. When I mentioned that at that time, I saw no cleaning crews anywhere on the balconies, so it must be quite some time, it was finally aknowledged as a "best practice" failure. My belongings were intact, but it is unsettling from a safety perspective. At last, one of the managers apologized... that helped. I see two issues... the failure of their system, and the customer service training of the managers. They kept talking, looping repeatedly on their "best practice" line. I was tired after a long day. What would have worked for me would be something like "I'm sorry for your experience"; a statement of what they think happened; and what they will do to correct the issue and ensure it does not recur. Read moreGenuine Expedia guest review
very much enjoyed the cooked to order breakfast, managers reception, our only complaint, our first day when they cleaned the room they only left us one towel, on our third day when they cleanedf the room only left us one clean glassGenuine Hotels.com guest review
The hotel was very old and the lobby has a lot of meeting and party it was noisy for me and bed not comfort and also the sofa was very bad , breakfast was nice and location was nice , for me I will not come for this hotel any moreGenuine Hotels.com guest review
"Average Experience at a clean, average hotel"
My stay was exactly as expected: clean and quiet. The restaurant, Lafitte's, was fine but not special for the prices. Free breakfast was geared towards families, again it was buffet which isn't gourmand, but great considering the convenience and price ($0). The best part was a late evening front desk fellow who recommended a great Mexican place.Genuine Hotels.com guest review
WE really enjoyed our stay. Would come backGenuine Hotels.com guest review
"Nice hotel for a family weekend."
This was a wonderful experience. The staff were friendly and personable from start to finish. We had three families staying for a weekend and all had terrific experiences. We will definitely return. Convenient location too!Genuine Expedia guest review
I arrived at 5:30 and was pleased that the manager's reception still took place at Embassy Suites! I was able to have a glass of wine and pull out my laptop before I met with the group I was meeting. It was very nice. The breakfasts were also fantastic. The only down side was my television would lose it's volume on certain channels. I did not bring […] this up with management because I was't in my room much. But I will definitely return. Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )