"Not real convenient to airport"
Thought it was closer to airport. Front desk staff friendly. Rest of staff moved around like zombies.Breakfast was extremely good. Room was clean and comfortable.Genuine Hotels.com guest review
We booked thru Hotels.com but cannot recommend using them with Embassy Suites. Embassy Suites gave us a room around the corner hidden from the Atrium. The first room had been recently smoked in (no smoking room) so they gave us a second room even farther from the Atrium. There was a dirty tray of room service dishes left (before we arrived) on the floor […] at the corner of the hallway where we had to step around it. It was still there when we checked out the next day. We even watched the vacuum guy vacuum around it leaving it there. They charged our account for potential incidentals without telling us they were going to do it. I used to like Embassy Suites but this one in Schaumburg was poorly managed. Read moreGenuine Hotels.com guest review
"a little dissapointed but comfortable"
We have stayed here before & really liked it that is why we came back. However this time we were a little disappointed. The hotel had only one working elevator and being on the 7th floor we had a long wait to go up & down. Not enough towels or toilet paper in the room. The "complimentary manager's reception" although free the snacks were not very good, […] but the server was excellent. Although we prepaid our stay, when we checked out we were told we had no additional chargers, however when I checked my credit card the next day I found a charge on my card for that check out day. Not sure if we will come back. We hope this was a fluke. Read moreGenuine Hotels.com guest review
Overall our hotel experience was great. There were a couple minor hiccups with our stay (thermostat not working properly and bathroom exhaust fan), but they were so minor it didn't sway my rating much. The hotel offers an AMAZING breakfast! The made to order omelet bar was SUPERB!!! The gentleman who made the omelets during the week was so friendly […] and welcoming. Happy hour was also very nice. We discovered a new drink and the staff member was very helpful as to telling us the ingredients/ratio. The staff was very friendly. I will definitely book this hotel if I'm ever in northern Illinois again Read moreGenuine Hotels.com guest review
We will be back soon! Perfect overnight treat for my familyGenuine Hotels.com guest review
"convenient to airport"
staff was very helpful, happy hour & breakfast was great.Genuine Hotels.com guest review
The room need a little updating in the living area. Also needs more light.Genuine Hotels.com guest review
I booked two rooms over a month in advance through hotels.com. When we arrived to check in it was too early so we had to kill several hours. We came back around the 3 o clock check in time and was then notified that one of our rooms was no longer available due to them being over booked. Keep in mind that these rooms were booked over a month in advance […] and we never received any notifications that our reservations had been cancelled. The lady behind the desk said the reason was hotels.com is a third party source and in a case of over booking in house reservations take priority. This caused us a major inconvenienc. Read moreGenuine Hotels.com guest review
"NIce hotel close to shopping"
We stayed at the Embassy Suites for one night, primarily for Legoland and shopping. The hotel was very convenient to both. My 8 year old sun thought the sunny, wide open atrium was the best thing ever. The room was very spacious, and the separate rooms are great when you want to stay up later than the kids. We stayed in a quiet corner on the top floor, […] so very little noise. The bed was comfy, and we got a good sleep. The pool and hot tub were a nice size and a good temperature. The evening reception was nice, and the breakfast in the morning was substantial and very good, with abundant seating. We did request extra pillows because they are very small, but they said they ran out. That would be my only complaint. We had a very nice stay and will return. Read moreGenuine Expedia guest review
"Are those towels at the pool?"
Great hotel. Great breakfast. Everything I expect from an Embassy Suites. The only exception was the "towels" at the pool. They are more like washcloths. One barely fit around the waist of my 5-year-old.Genuine Hotels.com guest review
"Great Family Get-Away!"
Overall, we were very satisfied. We loved the New Orleans' feel of the decor throughout the hotel. Our seven year old son loved the pool and hot tub! The late afternoon treats and made to order breakfast were both outstanding. Our only complaints: we could not watch local news and weather in our room. The televisions in our room were both set up for […] "pay per view" and that was it! The remote and menu were both very confusing. Also, the only way we could use the hotel's wi-fi for our iPAD was to purchase an hour or a day's guest pass. This was very disappointing since we have stayed in hotels in other chains in much smaller communities that have FREE wi-fi. Read moreGenuine Hotels.com guest review
"could be better"
I have been booking on hotels.com for over five years and was happy, lately I haven't been getting the quality of room that I see online. They tell me at the front desk that it is because I booked online and basically get a left over room.Genuine Hotels.com guest review
We had a very nice stay, except for the kids who were allowed to run the halls. Because I was trying to sleep on the pullout close to the door, I heard them late into the night. I was disappointed that this was allowed. The pool was nice and the breakfast made it worth it since it was included.Genuine Expedia guest review
"Girls shopping trip"
I prepaid for a suite with 2 double beds and a pullout couch as there were 3 in our party. When we got to room, it was a king bed. I called front desk immediately and offered to show them my printed itinerary from Hotels.com. I was told all rooms with 2 beds are gone and I could possibly get another king room for half price. My daughter then went to […] front desk to express our dissatisfaction with the situation. I was told that my reservation saying we had 2 beds meant nothing and all I was going to get is a room. After some verbal exchange and management involvement, we were moved to 2 king rooms with no additional charge. Will never use this hotel again. Breakfast was an hour wait in line and at 9:15, no silverware left and no one to help. Read moreGenuine Hotels.com guest review
Very clean, beautiful hotel. Excellent location. Nice pool and hot tub. Nice Staff. Wonderful complimentary breakfast, as well as, happy hour with snacks! My only complaint is that our bed was on the soft side and the springs were starting to wear. Other than that, we had a fantastic little mini-spring break stay with our small children.Genuine Expedia guest review
We went there to get away but hotel was packed with kids and locals on spring break. You couldn't even get to the pool And the after 10 for adults still had children. The bar was packed and couldn't keep up with snacks and when there was a wedding on Saturday the wedding party would get served asap even if their was a line of hotel guests. And the breakfast […] was horrible. Definitely not prepared for all those people. No food no plates etc.... Read moreGenuine Expedia guest review
"Excellent place to stay"
Very nice rooms with separate kitchen/tv area. Rooms were very clean and the beds were extreamly comfortable. Very nice made to order cooked breakfast by personal chef included with stay and a managers special with free cocktails and light snacks. Nice pool and workout area equipped with fresh fruit and water. I would highly recommend this hotel. The […] staff was extreamly helpful and always offered assistance with your needs even has a free shuttle service. Read moreGenuine Expedia guest review
Hotel was nice, was there for business, however, did not have hot water for any of the days that I stayed. Let the front desk know and every day it was the same response, will get maintenance to take a look, but had the same result every day. My advice if you stay check your hot water before you unpackGenuine Hotels.com guest review
"Classic hotel near Woodfield Mall, Schaumburg, Il."
We were very happy with our stay at the Embassy Suites. All rooms are suites with sitting rooms that face out towards the interior atrium. Lots of charm and atmosphere. Asked for a quiet room, and ended up with a corner room, which appeared to be a handicapped room - bathroom had shower/tub combo with many grab bars plus a shower chair. Could be very […] handy for those who need it. Room had 3 sinks, one in the bathroom, one in the bedroom, and a bar sink in the sitting room, along with a microwave, coffeemaker with very good coffee, and a small refrigerator. Sinks and tile were outdated, as were the dressers and bar area. But, carpet and upholstered furniture, incl. a sleeper sofa, were brand new. Room was wonderfully clean. We didn't use the pool, exercise room or restaurant. The 7 storeys of rooms surround a beautiful atrium, which includes a huge fountain, large breakfast area, and some secluded sitting areas flanked by gardens of tropical plants. The complimentary breakfast had many options, including omelets made to order, oatmeal, pancakes, fruit, donuts, yogurt, bacon, sausage, breakfast potatoes. The staff was excellent! Managers roamed around asking how we liked everything, and one even noticed that we had left a handbag at our table when we went back to the breakfast bar for seconds, and stood at our table keeping an eye on it until we returned! The hotel has free shuttles to nearby attractions. Highly recommend this hotel! Read moreGenuine Expedia guest review
Everyone was very friendly. Loved the location and the rooms were very nice! We got a remodeled room and the couches and bed were very comfy. Only issue was that the only bathroom was in the bedroom! So if someone was sleeping in there you had to walk through the bedroom to use the bathroom. A little inconvenient when traveling with a toddler! Other […] than that it was a great place to stay! Read moreGenuine Hotels.com guest review
Excellent hotel, from check-in to check-out everything was perfect.. except for the mean lady by the breakfast, we called her the gate keeper. :) Otherwise excellent.Genuine Hotels.com guest review
"It was very nıce"
We had very good time. Future stay we will be back or any where in state. Good job every one.Genuine Expedia guest review
I had a pleasant 6-day in the hotel. It is a perfect place for a meeting, but if you want to use it for recreational stay, you need to have a car. The room was clean, the staff was very friendly. I recommend it.Genuine Hotels.com guest review
The hotel itself is mediocre, and dated. Rooms are clean, bed was OK. It is quiet since the room is a big suite and you can block off the section by the elevator, etc. Neighborhood is OK, you'll need a car, or they do have a shuttle which worked well. Overall the staff was very good and accommodating! From breakfast to the bartender, check-in staff […] and shuttle driver. All got good marks. Read moreGenuine Hotels.com guest review
Everything was great! Clean, comfortable, convenient. Whenever I travel, either local or out of state, I always look to see if Embassy Suites is nearby or available before looking elsewhere. Always a great experience with Embassy Suites.Genuine Hotels.com guest review
"Once OK, now awful."
Unclean room, with wet carpet, mold and do much condensation on windows it was impossible to see out. The smell was awful and realed of smoking, for a non smoking room. The common walkways were never vacuumed throughput the stay. Paint peeling from corner ceilings in room. Same price but a great room down the road at the Marriott the next night.Genuine Expedia guest review
My sisters and I enjoyed our stay at the Embassy Suites. The staff was friendly and helpful. The breakfast and evening reception were wonderful. It was great to be near all the shopping and restaurants.Genuine Expedia guest review
"Amazing Hotel Close to Chicago"
My family and I stayed at Embassy Suites, in Schaumburg, Il. While visiting family in Chicago. The hotel was conveniently located with many restuarants nearby, along with amazing shopping. The Woodfield Mall, and Streets of Woodfield were approximately 1.5 miles away. It took us approximately 30 minutes to drive into the city. The hotel staff was so […] amazing. We had our room cleaned daily along with clean towels. The continental breakfast was phenomenal, it included cooked to order omlets, eggs, pancakes, waffles, bacon, potatoes, oatmeal, pastries, cereal, milk, juices, soda, coffee with international coffeehouse creamer and more. The lobby was so inviting. Our room was a two room suite. The bed slept comfortably as I surrounded myself with the down pillows. Hotel also offered complimentary drinks and a light snack in the evening. I was not available to participate due to my schedule. The indoor pool was at a nice temperature, a bit small for the facility, however it was still nice. I will definitely return in the future. Read moreGenuine Expedia guest review
"Quiet, comfortable stay"
The hotel was better than I expected. Clean, quiet, comfortable bed, good lighting. The breakfast was great as well.Genuine Expedia guest review
First, there were many dirty dishes in the hallways when we walked up to our room at 3:30 PM! Housekeeping brought us more blankets later that day and walked right by the dirty dishes in the hallway again! Second, the wallpaper in our executive suite was buckling on the walls - so that was embarrassing when we brought our friends up to watch the second […] half of the football game! Third, the curtain rod was broken on our door so we had to look at that while in the living room. Fourth, the light outside our door was shining in the room brightly while we slept! Why would there be a light outside the door that we couldn't turn off at night? Fifth, all the food from breakfast tasted like it had a chemical aftertaste! None of it tasted good, which is very disappointing considering we've never had a bad meal at an Embassy Suites. Very disappointed in this Embassy Suites and the laziness of the staff. Some executive from corporate needs to have a walk-thru of this one and have it overhauled! Read moreGenuine Hotels.com guest review
"Nice hotel close to shopping"
Hotel was a nice place to stay. Close to a very large mall and lots of places to dine. Hotel has a shuttle to take you to the mall or anywhere else that is close by. The shuttle driver Albert very helpful and nice to talk to.Genuine Hotels.com guest review
"A awesome place to getaway."
My stay at the Embassy was fabulous! Wonderful guest service, the cleanliness of the hotel, happy hour and the breakfast buffet in the morning. It doesn't get any better than that. I will be returning back to the Embassy in February.Genuine Hotels.com guest review
"My Romantic Getaway"
My room was very clean. There was a noise coming from somewhere sounded like a boiler room this noise made it alittle difficult to sleep at night and you could not regulate the temperature in the room. This was not pleasant for me. But we dealt with it this was due to fear of getting moved to a room next to a guest with children. These children were […] terrible and had no home training they were using the hotel as if it were an indoor amusement park. We were totally irritated. Guest services was wonderful, very informative and helpful. Housekeeping was friendly and other members of the hotel were very pleasant and greeted you with a smile. Read moreGenuine Hotels.com guest review
This hotel is one of my favorites. Even tho it is a older Embassy Suites it is very well maintained and the people are great. This was my six time here. I will be backGenuine Hotels.com guest review
An excellent made to order breakfast along with a nice manager's reception made this stay one of our favorites to the schaumburg area. Looking forward to coming back.Genuine Expedia guest review
Although room was paid in full through Expedia, the hotel placed an additional monetary hold on my card without informing me.Genuine Expedia guest review
The staff was very accomodating and friendly. Hotel was central to everything we needed in a nice area. Room was spacious but our AC/Heater wasn't working properly. We called maintenence and they promptly came up to tend to it.Genuine Hotels.com guest review
"Been there before and likely to come again."
I have stayed at this hotel numerous times and I choose it each time I go to Schaumburg (my former favorite was the Marriot, I think on Martingale). The staff is friendly and helpful. I will stay there again, but there were a few things this trip. The table in the room was not clean and the carpets could have used cleaning. I don't remember noticing […] before but we weren't able to control the climate control in the room, too cold or too warm and very different between the two rooms. The atrium party was very loud Saturday early evening due to the wedding which made it difficult to hear the moving we were trying to watch. It would have been nice to know about that when we booked so that we could have made an informed decision. It was only in the 5:00-7:00 time period but it was really loud. Read moreGenuine Expedia guest review
Great accomodations and the breakfast buffet was wonderful! Would stay here again.Genuine Expedia guest review
"Nice and charming hotel, Delucious Breakfast"
We was looking for a Hotek close to Shooping centers and convention center this was a great option who is looking for nice price great cleanest suites and delicious healthy choices complementary breakfast, we been on other "good named" hotels and choices of breakfast are not far of juices coffe and muffins, this Hotel was upstanding great buffet to […] order Omelets pancakes fruit yogurts granola your choice eggs fresh brew coffe etc etc etc Read moreGenuine Expedia guest review
The horrible woman who was night manager that night has to be the most unpleasant person I have EVER met. She came pounding on our door, I thought we were in trouble for playing the music too loud. Supposedly someone called on us saying we were smoking in our room, she barged in trying to find proof of the call to which she did not. She then proceded […] to threaten to call the cops on us and said she will be "checking up on us" for the rest of the night as if we were 2 18 year old kids who need supervision (we are in our late 20s almost 30) All of this is happening at 8:30 PM ON A SATURDAY! And while a FRAT PARTY is happening in their ballroom! They kept our $100 cash deposit because of ONE single phone call. Embassy Suites used to be my favorite place to stay but this location is a joke, and I will NEVER stay there again. Thanks for robbing us and falsely profiling us. Read moreGenuine Expedia guest review
"great hotel but kind of noisy"
this hotel is great and wonderful service and great breakfast but you can hear the people playing in the pool and your neighbors toilet flushing besides that it is wonderfulGenuine Hotels.com guest review
I booked the hotel through the Expedia unpublished rate and for that price there was A LOT offered. Excellent hot breakfast and manager's reception. Fresh, generous, and diverse.Genuine Expedia guest review
"Very nice hotel great New Orleans theme"
Great hotel and price...only complaint I have is the room had a couple hairs in the tub and that is a pet peeve of mine so I can't say much negative about it. Would stay here again! Great location close to Ikea and the big mall.Genuine Expedia guest review
"A enjoyable and pleasure night stay!"
We love it especially the late night swim in the pool. It was quiet no kids and romantic. The room always inviting with warm colors and a perfect view.Genuine Hotels.com guest review
"Beautiful and Fun"
The hotel was beautiful and exciting. We really enjoyed our stay.Genuine Hotels.com guest review
We really enjoyed the hotel. My kids absolutely loved the glass elevator! The breakfast was awesome and the staff were extremely friendly. There was a wedding at the hotel the night we stayed so it was a little loud that night, but it only bothered me, no one else heard anything. It was a great experience and we will definitely stay there again!Genuine Hotels.com guest review
"Great service but dated"
We really enjoyed the hotel. Very nice reception and breakfast. Rooms and building are a bit dated but very clean.Genuine Hotels.com guest review
The hotel was fabulous! The rooms were clean and spacious-plenty of room for our family of 6. The pool was truly heated so the kids had a great time. The continental breakfast was the best that I have ever had! Some breakfast items were in warmers ( fresh and hot) and they would also make to order omelets for you. This hotel also offered a shuttle bus […] to go to local attractions. This hotel was exceptional with a great price! Read moreGenuine Expedia guest review
"Favorite hotel experience ever!"
I left a note for the hotel staff, I was so impressed with my stay. I loved the way it was set up; it didn't seem like a hotel at all. The pool was the perfect temperature, I loved the extra pillows in the room. The bath products smelled wonderful! Breakfast was great; the lady setting up let me have a cup of coffee early (I woke up with a bad headache). […] Didn't bring toothpaste, but the front desk had some. It was super close to where we had a convention and great eats. Staff was very helpful. We're even thinking of just going there some time just to stay in the hotel. This was my favorite hotel experience ever!! Read moreGenuine Hotels.com guest review
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