Extended Stay America Los Angeles - Ontario Airport - Ontario

Too close highway , too much noise

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It was just ok. Very nosiey rom traffic and other guests. Had to wait addtionional 3 hrs for room to be ready. After driving almost 400mi that was not cool. It was ok, just nothing spectacular.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

very nice stay.. room was clean. hallway did smell like cigarettes near elevators, but otherwise, nice stay. great deal on expedia..

Genuine Expedia guest review

I needed to be in this area for awile for a workshop. The only drawback is that it is an industrial area and it took awhile to find groceries and other things in the area; although the Ontario Mall is across the street. Has all the comforts of home - kitchen, internet and friendly staff. I will be back again shortly.

Genuine Hotels.com guest review

It was okay, just needs new beds. There's nothing else to add

Genuine Expedia guest review

Bathroom needs to be updated.

Genuine Hotels.com guest review

Rico and jen are great. I stay here often. It's clean and there's a lot of places to go around here.

Genuine Expedia guest review

Beds are so hard not comfortable at all. Room was nice, utilities( Forks, Spoons, ect) were dirty.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Everything was great EXCEPT for the strong reek of horrrrrible smell coming from the hallways. Seriously the hotel management should look at all these reviews and put some febreeze or something in there so it doesnt smell so bad. The room didnt smell much like what it did in the hallways but it was getting there. I went to Target and bought some candles […] for the room so the smell doesn't get worse. I really liked the kitchen and condition of the room but cmon guys for Gods Sake get rid of that smell. Read more

Genuine Expedia guest review

The room was clean big and comfortable, would definitley stay there again.

Genuine Hotels.com guest review

Extended Stay rooms have sofas right? Not this one! Our third wheel had to sleep on the floor. Other than than that - not bad. Quite a walk to our venue and restaurants were very far apart - we walked rather than take a cab or drive so our bad(?) Pool was OK - again, no hot tub so not quite up to speed. We did receive good service and were accommodated […] for showing up way early (6am!). I rated convenience high only because we were able to walk but it was quite a hike - not for the faint of heart! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The elevators and coridors have such a strong stench of oldie moldie and cigarettes. It is a difficult journey to hold your breath to your room. Then the Key cards seem to have difficulty. Not just mine either. Went and stood in line with other hotel customers also having key card issues. They "reprogrammed" the card again, and it still did not work. […] Third time till they gave up another card. I will look elswhere when I return. And we come to this area often. Read more

Genuine Hotels.com guest review

It was a nice quick getaway

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Asked for a nonsmoking room. Got one, but on a smoking floor (third floor) - had to literally hold my breath from the elevator to the room that's how smoky it was. Hardly slept due to the smoke. Changed rooms to the nonsmoking floor (second floor). Much better room - renovated. Staff is exceptionally accomodating!! Rooms were large and comfortable. […] Centrally located for dining and shopping. Would stay here again absolutely! Read more

Genuine Hotels.com guest review

This was my second stay at this hotel, and I have to say, I was a little disappointed. Once again, there was very little attention to detail. One of the lamps did not work, so I asked the front desk to repair it. I wish the lamp would have stayed off because when it worked, I could see all the dirt and finger prints all over the base of the lamp. The […] dresser draws were not wiped clean. I did not feel comfortable placing my clothes in them, and how are they cleaning the elevator doors? Every hotel that I have ever patronized has stainless steel doors, but I have never seen so may smears as I saw on this elevator. It is obvious; they are using the wrong cleaning material. I pull a fork from the draw, and there was dried up chocolate all over it. That prompt me to look at all the other silverware, and the knifes were in bad shape. I was not sure it they had food on them or they were just old stained. Read more

Genuine Expedia guest review

The hotel stay was okay. When I first arrive in the room, I noticed that the stopper was missing from the bathroom sink. I immediately told the manager, and he was all to happy to fix the problem or move me to another room. I apt to stay in the room, and the next day when I arrive to the room, the sink had been repaired. The dresser was a little dirty. […] The draws were not wiped clean. A piece of the dresser was starting to ripe off, All that is required to fix that problem is a little glue. I am very particular about my towels. I had to return a few towels because of spots. All this hotel needs is a little attention to detail and it would get better ratings. Read more

Genuine Expedia guest review

By far this is a great hotel, I have stayed at major hotel names and this has topped a few of those other hotels

Genuine Expedia guest review

Very satisfied

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It was very convenient for us as we had tickets got a concert at the Citizens Bank Arena. Walking distance actually.

Genuine Hotels.com guest review

Terrible

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

horrible BEDS checked out early , noisy, bathtub didn't drain.

Genuine Hotels.com guest review

The recent upgrades to this hotel made for a pleasant visit. My only complaint may remain within the fact that the ECCO LAB deterrent, used to negate cigarette odors on the third floor, gives-off an weird smell. I stayed in a smoking room, and the smell of the ECCO LAB odor was not as pronounced when in the room though. Lastly, one of the windows was […] broken and I couldn't open it. This was a very minor inconvenience. All in all, the stay was fine. Read more

Genuine Hotels.com guest review

I travel quite often and this hotel was by far the worst! I would never reccomend this to anyone! Maintainance took days to fix out broken door lock (which was broken from the moment we walked in). The cleaning people did not change the sheets, vaccum or clean anything. They just replaced towels. When I complained I was told I could go down to the lobby […] to get sheets to change myself!!! The rooms were dirty and disgusting! Worst stay ever! If I could rate them a 0 I would! Read more

Genuine Hotels.com guest review

For some reason, when you take a shower, the water collect on the curtain which extends outside of the shower area (there's not tub), and the water just collects and runs to the kitchen if you take a long one! Also, our toilet wasn't working, but it was a minor fix. Just had to mess around with the chain, but it was still an inconvenience. Most of […] the eating/cooking utensils were clean when we got there except for the can opener. Had gunk on it. The room is very spacious and comfy. More updated and modern looking. I like the look! Read more

Genuine Hotels.com guest review

Bad hotel. It was robbed the night we were there

Genuine Hotels.com guest review

Just the place to stay...perfect!

Genuine Hotels.com guest review

The staff however was patient and nice enough. But the hotel overall was uncomfortable, a dirty towel left in the kitchen area, loud from the freeway on first level, minimal towels pretty sad that I had to leave my room to bring dirty towels to the front desk while the clerk handed a green laundry basket to put them in. What ever happened to guest services? […] Also why not give a courtesy call to verify if checking out rather than having front desk knock on your door and ask if your checking out , you could be butt naked and running late and a call would plenty to get you moving a little faster? Really who does that? Unless housekeeping is ready to clean the room that should be the only knock on the door. One last thing would it be to much to ask to put a trash can in the lobby so you don't have to go outside while you wait for your transportation? Never again!! Read more

Genuine Hotels.com guest review

The best experience I have had to date! Great customer service & the room was squeaky clean!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It was smelly, visually dirty and I mean GRIMMY dirty. There was also someone else's hair in the bed. The recliner was supposed to be green but actually looked brown from grime. YUCK! I had my kids with me, and it was nasty. Anyways, we will never stay at an extended stay america again. It is more like a hotel for people who cannot get housing than […] a place for a quick over night. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I really enjoyed my stay here and I will be back....thanks

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

My boyfriend and I recently stayed here and liked the locztion, close to restaurants and Ontario Mills. The staff was very friendly.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great, beautiful place. The air conditioners gave us a few problems. Only discomfort. But all in all good :)

Genuine Hotels.com guest review

Non-smoking room is what I paid for what about the entire smell of the hotel was reaking. There was NO pillow cases on the pillows the blankets and spreads were tread barren and dirty, the sheet was the only thing clean. I was very upset and tired and could afford to walk away so we slept in our clothes to keep warmer and tossed the blankets and spread […] on the floor. For the price we could have gotten a better place. I am allergic to tabacco smoke and have been on my inhaler since. Read more

Genuine Hotels.com guest review

This is a great place to stay if your going to spending more than a day you have a full kitchen all the comforts of home, save money and cook in the room or go out to many restaurants around the area, close to the freeway, airport, mall. Staff was fiendly and helpful. Matteress a little firm but the other perks more than made up for it. Overall I would […] recommend this hotel, as a good place to stay. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review