"Old and need of overhaul"
The pictures did not represent the overall or interior experience. Staff were cold and non inviting. Room dark and, TV was old and too small for the room. Sheets were dingy. Brighter side bed was comfortable.Genuine Expedia guest review
"Too bad the staff wasn't as nice as the hotel"
The hotel and room were really nice. This was our first time staying here. I had to ask where to park, how to get to my room, and where and what the hotel amenities were offered. I thought maybe it was just an off night but the cute drunk lady had 5 star serviceGenuine Hotels.com guest review
Hotel was nice, Bar/Restaurant food and drinks were good and reasonably priced. Some lights in the room were burnt out. The TV remote did not work. Free WIFI was great! No Hassle.Genuine Hotels.com guest review
My expectations weren't met considering the name. The rooms are not updated the t.v's are older models, and there's hardly any channels. Other than that I enjoyed my stay everything was great.Genuine Hotels.com guest review
"Good Value Great Staff"
Hotel is up to date, secure and super quiet. Staff is always very friendly and helpful. Parking is convenient.Genuine Hotels.com guest review
OK The rooms were very old and need to be renovated.Genuine Hotels.com guest review
Hotel was centrally located for my daughter's wedding.Genuine Hotels.com guest review
"Front desk person was clueless"
I booked this because it was close to the concert venue, so location was great. Checking in was a medium sized nightmare. The person checking us in was not helpful AT ALL. It was like she assumed we knew where everything was - as if we'd been there a hundred times. She gave us a room that had not been serviced. I was furious since we were already running […] late. I value good service and I didn't get it. Room and restaurant were fine. Read moreGenuine Hotels.com guest review
"McKinley Grand Hotel"
Stayed there the night of 12/29/13. The hotel staff was very helpful. The room was clean and comfortable. The hotel was quiet. We paid 75.00 for the room, which I think was a very good deal. As an aside, we ate breakfast at Samantha's, a block or so from the hotel, which was wonderful. We also toured the car museum a short walk up the street, which […] was amazing. Then we went to the Pro Football Hall of Fame, which is just a few miles from the hotel. Read moreGenuine Hotels.com guest review
Came in on Sunday to catch an early Mon. am flight to Boston, Very nice hotel, parked on street by hotel, only negative aspect was since it was Sunday, nothing open near hotel. Opted to eat in hotel lounge, should have had a pizza delivered instead.Genuine Expedia guest review
Nice hotel. Very interesting historical pictures of Pres. McKinley. Parking is on the street or in a parking lot; you pay .Genuine Expedia guest review
"hall of fame and mall closr to area"
No flat screen tv other than that was niceGenuine Hotels.com guest review
"Would stay again"
Hot tub is now a flower garden and the indoor swimming pool was very cold... which was a little disappointing, but, hotel was clean and service was nice.Genuine Hotels.com guest review
"The McKinley Grand"
The front desk help was excellent...very friendly...funny, had definitely followed up with a request we had made for our room. No doubt the front desk was focused on the customer. However, the room quality was way below what I expected for a Grand Hotel. The carpet actually needed to be stretched because there was a "hump" running all along the center […] of the room. The carpet showed a huge stain that once upon a time was a major leak from the bathroom....and was never properly cleaned. The bathroom was dirty. The bed, linens and such were very clean (or at least we thought they were). the beds were VERY COMFORTABLE! Read moreGenuine Expedia guest review
Its a nice hotel but needs updated. Wallpaper, bathrooms, double bed rooms have full size in them. Really nice car show room that is free to tour. Little high on the price for what u get though. Over all a nice hotel. I would stay again.Genuine Hotels.com guest review
Ok place to stay. Needs updating.Genuine Hotels.com guest review
"One Night Stay"
Nice hotel but aged. Bathroom had wallpaper peeling, exaust fan was not working and barely attached to the wall. Toiletries were not as described. Poor quality cable television. BUT!!! Good location, clean rooms, great service, reasonably priced.Genuine Hotels.com guest review
"Pretty Good deal!"
We were stuck in Ohio due to weather cancelling all flights home after a work trip, and needed one night of accommodations closer to the airport. It was a reasonable distance to CAK and we got a very good deal on Hotels.com. Given, the hotel is older, it could use some remodeling in some portions (carpets in the halls) but overall it was charming - […] and right in downtown Canton - the Classic Car Museum/Showroom in the bottom of the hotel was a great way to use up some of our extra time - and we could walk across the street to two other museums if we had wanted to. We also went to the Stan Hewyt Estate to see the holiday lights, which wasnt far. Overall, good experience, but we werent there long enough to judge the staff or room service accurately. If you're not exceptionally picky about everything being brand-spanking new and can appreciate some historic charm- Great deal for an unexpected one night's stay. Read moreGenuine Hotels.com guest review
Very nice hotel but parking was garage parking and additional to the room rate. Nice to parking in a garage since it snowed. The restaurant/bar was very nice and the food was great.Genuine Hotels.com guest review
"Clean Rooms, perfect for a 1 night stay"
Arrived around 1:30, was told our room wouldn't be ready until 3. Asked the desk worker if there was a restaurant or bar nearby, he handed us a map that we couldn't read, asked him which direction to go and he told us "right". Found our way to a place to grab lunch, came back at 3 and checked right in, room was clean, mattresses were pretty old but […] everything else was fine. Came back in the evening and had a beer at the hotel bar, everything was great. Read moreGenuine Hotels.com guest review
"Wouldn't stay here again"
There was not a book in room describing any of hotel services, I requested one and they said they didn't have any extras. Water stains on ceiling in several spots. 2 towels in room for 4 people, i again went to front desk and was told that every room only has 2 towels and housekeeping would not bring more. Yellow wallpaper on our floor was peeling in […] spots. Front desk attendants were rude and not helpful. Pool hours were not posted correcty and hot tub was not working. Read moreGenuine Hotels.com guest review
rooms were noisy, gross, uncomfortable beds, tub disgusting and filled during showers, no free parking or continental breakfast. nothing grand about the McKinley Grand.Genuine Expedia guest review
Great location / I love historic things and places- I learned so much in my short stay- can't wait to visit again.Genuine Hotels.com guest review
"Very nice place and location!"
We enjoyed the stay there while I was visiting with family. It is a beautiful hotel and there are now more restaurants and pubs to visit if you want something in walking distance. The staff are all very friendly and the lobby is breathtaking. I would recommend this as a great place to stay. Honestly the rate was really inexpensive from what I expected... […] we would have paid more to stay in a more corporate type place on the north end by the highway. Downtown is more charming. If you are staying in Canton... stay here! Read moreGenuine Hotels.com guest review
very nice----short just there for a weddingGenuine Hotels.com guest review
Great stay. The bed was very comfortable with nice linens. One downside was a small TV, but accommodations were great. Definitely recommend Lindsay's Restaurant in Canton for breakfast in the morning - fast, friendly service at affordable prices with GREAT food!Genuine Hotels.com guest review
Ok stay The room kind of smelled No fridge or extrasGenuine Hotels.com guest review
"Not Happy At All"
TV in the room did not work, the floors in our room and hallways stained and dirty, hair on the bathtub, the food over priced for pre-packaged food, tasted like old soy hamburgers, the onion rings, and fries over cooked. The Bartender not friendly at all!!!! For the price of the rooms you would think the morning meal would be on the hotel!!! The drinks […] were over priced, food gross, dirty floors, hair, not so friendly staff, and to top it off.... NO parking for hotel guest, it was find what you can on the street!! OMG REALLY!! They were helpful and very friendly when we booked our room then after that it was down hill after that!!!! I asked one staff member how old the hotel was.. only 27 years old!!! I was shocked it looked like the hotel from the Shinning!!!! Old, dirty, dark, not welcoming, and we left feeling like we we ripped off not only our money but our time we try to get away and be pampered!! I would never go back!! Read moreGenuine Hotels.com guest review
Stayed here for a weekend getaway, loved the hotel and the area!Genuine Expedia guest review
"Old hotel that needs much work"
After multiple tries with the room "key" (card) that wouldn't unlock the door and a second trip down 8 floors to the desk, we were given another room. That "key" (card) also had problems but finally opened the door. There was no apology from the desk clerk. The carpets were dirty and stained through out the hotel. The mattress was completely worn out. […] This hotel was probably once very classy, but is now in need of much renovation. I would not recommend it to anyone right now. Read moreGenuine Expedia guest review
"A step up from the 3 star hotels."
It's a 3.5 stars. No parking at hotel it's across the steet. It's not a bad hotel breakfast was good. Staff is friendly.Genuine Expedia guest review
"Post have been over critical"
We were very concerned checking into this hotel after reading the reviews.We had an event for the family to attend in the hotel. I must tell others that we are world travelers, and live in an upscale resort town. This Hotel is fine. The beds are especially comfortable. We hardly heard the train, the bath had marble tops and floors. Everything was clean, […] with lovely appointments. Staff noticed there was a little mark at the bottom of the shower curtain...and on their own replaced it. The sheets and towel were changed everyday in a very timely manner. It isn't a brand new hotel...but of an era with a lot of memorabilia...but then again Canton isn't brand new either. It's a safe 3 star, with wonderful staff. Read moreGenuine Expedia guest review
"Good value for the price."
I travel a lot and this downtown hotel has renovated rooms with good beds and everything is clean. Try Benders Tavern, about 2 blocks away for an exceptional dinner. The parking deck across the street adds to the cost but you can park alongside the hotel in metered spots for free if you leave by 8:00 am.Genuine Hotels.com guest review
"Past Its Prime"
Inconvenient parking, beat up room, poor menu choice in restaurant, but great value for the price paid.Genuine Expedia guest review
"Comfortable and homey"
The bed was comfortable and the updates to the bathroom were noticed. The room felt homey and different than the usual chain hotels. We'd stay there again.Genuine Hotels.com guest review
This hotel is very pretty but could use a bit of updating. Service was friendly and helpful. The beds are very comfy and lots of pillows which is a big plus! The room did not have a fridge which was a little bit of an inconvenience, but other than that, our stay was nice. Thank you!Genuine Hotels.com guest review
"hope you didn`t plan on swimming !"
was told room would be ready @ 3, but upon arrival it wasn`t. I had wanted to place some roses in my room for my wife, we were staying here for our 22nd anniversary. The desk took the flowers & told me they would have them in the room when I came back. We arrived back about 5:30 & my roses were still sitting on the front counter. we then checked in […] & went to the lounge for dinner. the meal & service were slightly above average, but there were only about 3 or 4 tables with diners. After dinner we were going to relax & hit the pool, but after going to look at it we quickly changed our minds. t looked as if the pool hadn`t been cleaned in a couple months. dirt all settled on bottom of pool and looked as if mold was growing all around the perimeter of the pool edge. Upon checking out, i looked under beds to make sure we hadn`t left anything, only to find discarded wrappers & a plastic soda bottle under it. Read moreGenuine Hotels.com guest review
"Dirty room & read the fine print"
We arrived and were a little taken aback, doesn't quite look like it does on the website, needs a lot of updating. Away for a quick weekend however, we didn't really care. When we went to check in, there was a wedding reception in progress, and no one was at the front desk. Waited about 10 minutes, and when the gentleman came to the desk he was under […] obvious stress, so we ignored / forgave his rudeness. Go up to the room, and it was two double beds, not the King we reserved (weekend away with the wife, not looking to sleep across the room from her), as well as one of the beds seemed like it was lain in or just made extremely sloppily. Wall paper peeling off walls, water on the bathroom floor, and a tub that dripped constantly. Went to the front desk, was told point blank that "people reserve rooms on Hotels.com all the time and we give them doubles, it states clearly that the room preference isn't guaranteed". Refused to change us to a king room, and then stated that there were no other doubles available either, but we could go elsewhere if we'd like. Went back to the room, went out for the evening, and then returned to discover we were on the same floor of the wedding party, and although we returned at 0200 they were loud until after 4 and the hotel ignored complaints. Left the next morning for the Hall of Fame, returned at 1530 and the room still wasn't cleaned from the night before. If it weren't for the location and convenience, this hotel would be a 1 all around. Read moreGenuine Hotels.com guest review
"Worth the extra mile!"
We came into the Canton, OH area to attend a meeting. We needed Tues & Wed Hotel accommodations. We were so surprised that the Hotels were booked mid-week with Corporate/Business travelers. We were sent to the Airport area Hotel for Tues after many calls, however after one night, we were NOT pleased with that Hotel for various reasons so we searched […] for other accommodations for Wed night. We found McKinley Grand Hotel downtown. We NORMALLY do not go into city area Hotels, but the pictures looked pleasing enough. We were happy with our choice as the price was discounted (had Senior Rate discount as well! It was $50.00 less expensive than the previous Hotel we stayed in and had better accommodations all the way around! The Hotel is near the police municipality. We are very security minded and felt very safe! There is garage parking connected to the Hotel for $7.00/day with a covered walkway right to the hotel. We were able to utilize on street parking for free beside the Hotel until evening which was a plus so we did not have to pay every time we left the Hotel to go somewhere. The entrance of McKinley Grand is GRAND! Chandeliers and open foyer! We enjoyed our room with the soft down duvet covers (last hotel had scratchy waffle coverlet - yuck!) It was quiet and restful. Only drawback for me was No complimentary coffee near the Hotel Check-In for guests. You have to utilize the room coffeemaker w/dry creamer or go to the restaurant or bar and buy it. No mini frig either. Read moreGenuine Expedia guest review
"It is ok..."
For being a small town, it is an ok hotel. It is near the NFL Hall of Fame so I wanted better accommodations but this was the best in the area. The hotel was clean but I did not like that our room had the sink next to the bed instead of in the bathroom. Also, the bed was a full, not a queen. Breakfast was not included so we paid extra for a limited […] selection of cereal and bagels. You must also pay for parking. The employees were nice and helpful and even got us coupons to go the attractions. The neighborhood was not the best either. Read moreGenuine Hotels.com guest review
"Hall of Fame Visit"
My son and I took a road trip to the Football Hall Fame and the staff were very friendly and accomodating.Genuine Expedia guest review
Very disappointed with the customer serviceGenuine Hotels.com guest review
"Checked out early"
Knowing we wouldn't get a refund and a 7-hour drive ahead of us, we still chose to check out a day early because we couldn't take the beds any longer. In a room with 2 beds, both were like sleeping in a hammock! Great for some, horrible for people with bad backs. Besides the beds, the room service food wasn't that good, either. Food was served burned […] or nearly raw -- and quite expensive. The vending machines on each floor only contained drinks. You have to go to the lobby to get snacks or use of microwave. The rooms were clean enough and the staff pleasant. But I wouldn't stay here again or recommend it to my friends or family. Read moreGenuine Expedia guest review
"Good Not Great"
We visited September 2013 for our one year wedding anniversary. I thought the hotel was a little wore down... faded carpets, stained ceiling tiles, no fan in bathroom. Our room was not horribly dirty: the information packet on the desk had a grease stain on it and there was an old paper door hanger peaking out from under the bed. The hotel service was […] not rude, but was not friendly... The best part of the whole experience was seeing Leroy Kelly in the front lobby at checkout. This was an alright hotel, very affordable, with a restuarant in it, a few minutes away from the Pro Football Hall of Fame. Read moreGenuine Hotels.com guest review
"lLocated at the start of the HOFCC Marathon"
Very clean hotel...nice lobby...friendly staff. The restaurants located in the hotel are average...but there are better within walking distance. Very close to a nationally award winning coffee shop. No refrigerator in the room was a minus. My room was located next to the elevator-yet was very quiet. No outside noise. I plan to stay here again.Genuine Hotels.com guest review
The cost and inconvenient of the parking makes another hotel more desirable.Genuine Hotels.com guest review
"Just not for me."
Uncomfortable, poor ai rconditioning, parking is off site, felt unsafe with sky bridge without security to stop public to go into hotel from entering into rooms.Genuine Expedia guest review
Did not get the room requested and was relegated to an ADA accessible room with a leaky toilet, noisy HVAC unit that did not function properly and a mushy mattress. The facility showed visible wear and tear and was badly in need of refreshing.Genuine Hotels.com guest review
Very clean, very friendly staff, the area was great. All together I was very happy with my stayGenuine Hotels.com guest review
This is the most disgusting hotel I've stayed out in years. Room was nasty. Shades had water stains, Kleenex on the rim of the trash can, dust an inch think on the TV cabinet, closet door handle broken. Never again.Genuine Hotels.com guest review
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