Reserved a two double bed room on Expedia and was bumped to a king room on check-in. Had to argue profusely with the hotel clerk to honor my request as I was traveling with my daughter and do not like to share a bed with her when I shouldn't have to. He kept saying that he didn't have a two double-bed to give me and my argument was that I was confirmed […] a two double bed, I asked for a two double bed and since it is 5pm there should still be some empty two double beds waiting for late check ins . I am here now so switch someone up and give me what I asked and was confirmed. He then said to me that he would then have to deal with the same issue with someone else later and I proceeded to ask him why it's OK to deal with me in this manner now?....the fact that I booked through Expedia?! I finally got the room I reserved and everything was quite nice, but we were low maintenance spending most of the day out of the hotel at the Civic Center. On other points, we ate there last year and it seemed slow and sub-par. We didn't eat there this year for that reason. No refrigerators or microwaves so at least take a cooler. Read moreGenuine Expedia guest review
After the remodel is over this hotel has a chance of becoming greatGenuine Expedia guest review
McKinley Grand was refurbishing the Pool was closed for three of our seven day stay, they were also replacing carpet in other areas.Genuine Hotels.com guest review
"The good is really good, the bad isn't great"
Everything about the bed in the room, the food in the restaurant, and the quality they are trying to present is very good and would highly recommend it. The bad must be understood though. THEY DO NOT HAVE THERE OWN PARKING LOT. They are connected to public parking that is $7 a day, or a hotel parking pass for $8 total. There continental 'free' breakfast […] is not that great. The hotel needs some updating. It isn't in a very scenic part of town. You get the comfort of a 3-4 start hotel in the bed and recore at a lower price, as long as you understand there are draw backs. i would absolutely stay there again. The food really is amazing. Read moreGenuine Hotels.com guest review
"Hotel in an abandoned downtown"
Housekeeping was the greatest thing about this hotel. They were the only staff members that were consistently friendly. One waitress went above and beyond too. Rooms were old and beds very uncomfortable. When you walked out of the hotel, nothing but homeless people. Not the worst but definitely will not stay there again next year.Genuine Expedia guest review
"good hotel needing minor improvement"
this was a nice hotel in very good location in old canton. they were remodeling at least 2 floors during my stay. the pool was closed also. I had some cobwebs in my room. the ice machines were not working on two floors. people were friendly and the service was good. all in all not to bad.Genuine Hotels.com guest review
"Reasonable for the price"
A pretty basic continental breakfast included, but had to pay extra for coffee, any other drinks, eggs etc.Genuine Hotels.com guest review
"Hotel is good but service was not good"
Saturday, June 28, 2014 I got back to the hotel at about 3 PM, very tired, went up to the 6th floor, walked down the hallway, tried my key card, and it didn't work - even though it was never near a cell phone, etc. Went back down to the lobby, told the man at the front desk that my key didn't work and he said, "did it work this morning", and I told […] him I didn't try it when I left the room. He acted like I was inconveniencing him, and never said anything like "I'm sorry it didn't work" or "I'm sorry you had to make another trip down to the lobby". If he had simply said, "I'm sorry", it would have avoided the compound effect of a frustrating experience. Read moreGenuine Expedia guest review
"nice and comfortable"
The hotel is nice. Its a little run down in areas, but it looks like they are working ti fix it up. I don't know waht a previous poster was talking about in regard to old tv's ours wad a midern flat screen. Pool was nice, but hot tub was drained. Gym was Ok, with newer equipment. "Free" breakfast was a joke. Cereal, oatmeal and fruit only. Had to pay […] extra for coffee and juice. Overall the place was nice and the beds were comfortable. Read moreGenuine Hotels.com guest review
Hotel being renovated and improving. Bar/restaurant doing an excellent job of taking care of their customers during remodeling. Food was great, service was great, very affordable.Genuine Hotels.com guest review
"Staff makes the difference!"
We were in town for a wedding and other guests stayed here too. The hotel was sold out for the weekend and busy with weddings both nights we stayed. In addition, The Canton Blues Festival was taking place and this hotel was just two blocks away. The hotel is older, and slightly worn, but the room was clean and the staff, from front desk to housekeeping, […] couldn't have been nicer. Read moreGenuine Expedia guest review
Staff was A Anthony at main desk star employee. However, disappointed that bath plug was broken which allowed shower only and there was no extra linen.Genuine Expedia guest review
We went to this hotel thinking it was going to be really nice. It could use an update in the rooms. There were kids in the hallway being loud with my small children were trying to sleep. We asked to be moved to another floor. At first we were told someone would be right up to move us. Then they called and said they couldn't so we asked if we could pay […] to upgrade. He said he would have to talk to his manager and would get back with us, but never did. We were looking forward to the hot tub, which was broke and not working. Very disappointing!!! Read moreGenuine Hotels.com guest review
"No continental breakfast"
Did not have any type of continental breakfast, waited 20 min for oatmeal and fruit but had to go so did not get anything. Actually, someone from another table after we placed our order, ordered eggs and sausage and that came out before we had to leave. Lesson learned to make sure has continential breakfast or plan for 30+ min for breakfast.Genuine Hotels.com guest review
"Nice hotel located heart of down town."
First time stay at hotel and was very pleased with staff especially front desk staff. Arrived very late at night for check in due to delay flight cause by bad weather and the front desk staff greeted me with a warm smile and made sure I have everything I needed to be comfortable. The staff in the pub area were very friendly and even assist with taking […] your order for breakfast. Hotel setting is the background of an old rustic vintage style. Read moreGenuine Expedia guest review
"A Nice stay"
Room was clean and staff was friendly. The lobby and dining areas were pleasant and relaxing. Reception was welcoming and friendly....I would recommend to a friend and plan on staying again.Genuine Expedia guest review
The hotel was just ok a bit outdated. The staff was friendly, especially the waitress we had for breakfast. Most places have free breakfast that come with much more than this place and we still had to pay for drinks which I thought was odd,however had no problem tipping our waitress.Genuine Hotels.com guest review
-Was poorly cleaned or not cleaned at all. -Loud noises from other areas of level such as construction or doors being opened and closed in the middle of the night/12am-3am. -Typical bottles of trial size toiletries 1/2 used-no fresh or replaced commodities. -Overall it just felt gross and dirty.Genuine Hotels.com guest review
The McKinley is an older charming hotel that was clean and comfortable at an affordable price. The staff was friendly and courteous. It has off street parking that is free on the weekends or it has a parking garage for $8/day. There is a restaurant and guests receive complimentary breakfast. An added bonus is the lobby with its chandeliers, photos and […] information regarding president McKinley, providing an interesting history lesson. We would definitely stay here again! Read moreGenuine Hotels.com guest review
"it's a old hotel"
The hotel it's very old, carpet was dirty, very old TV's everywhere, I pay too much for the hotel. Customer service was great, but I would not recommend anybody to stay at this place due to the prize and the dirty and old tvs/Genuine Hotels.com guest review
"Hotel close to work"
Water would not heat up in shower. Hot tub was unavailable and pools water was too cold. We wanted to have an indoor pool and hot tub but we were unable to use them because of the condition.Genuine Expedia guest review
"great hotel, friendly staff"
Great hotel, staff was more than accommodating and did everthing they could to make our stay enjoyable. Free shuttle to airport, advised me of the free street parking at night.Genuine Hotels.com guest review
Hotel was disappointing for the price. We booked a king bed but were given 2 doubles. Carpet was stained and nasty looking, TV was outdated, remote didn't work, wallpaper peeling, shades had holes in them. Several people partying in the hallway till midnight and then in the room next to us till 3am.Genuine Expedia guest review
"Needs a good cleaning"
The staff were pleasant and helpful. The hallways were very dirty and in need of carpet cleaning and painting. The room was better maintained but the mattress rolled to one side and was very uncomfortable. This appears to have been a very nice hotel at one time but needs some attention. There was a lot of noise into the wee hours of the morning from […] other guests which was disturbing. Read moreGenuine Expedia guest review
Needs some updating, and my ac didn't work, but ok for a night or two.Genuine Hotels.com guest review
"If I wanna be blue the I would've jumped in pool."
I wanna see improvement this is a decent area and should offer more to their guests the pool area was by far horrible.Genuine Expedia guest review
"Convenient to the Football Hall of Fame"
I stayed at the hotel for the Football Hall of Fame Marathon. The staff was very friendly and helpful. When I inquired about the parking the front desk informed me about parking lot that was an extra fee but if I was willing to wait another hour street parking would be free for the weekend. So that was very nice of him. They were also very agreeable […] with a late day check out due to the race. I would stay here again. Read moreGenuine Hotels.com guest review
"Annual stay - always very nice"
I stay at the McKinley Grand every year for a conference, and it is always a very pleasant stay. I had a special request this year, and the front desk staff was especially accommodating.Genuine Hotels.com guest review
"Elegant, central location"
The hotel was very clean and well-kept up. Rooms were clean and beds comfortable. Pillows too big for comfort, but I didn't ask for others, which I am sure the friendly staff would have provided. Super close to the Classic Car Museum and the First Ladies museum and other downtown attractions.The free wifi was extremely easy to use and accessible.Genuine Hotels.com guest review
"Old but Good"
Overall, the hotel is very clean and nice. Even though it appears as if the hotel is trying to keep the old appeal, I recommend an overall upgrade. Breakfast was good, but I think that the breakfast voucher should cover the beverage as well.Genuine Hotels.com guest review
Nice hotel, friendly staff. Hotel was clean and comfortable. Food was a little overpriced and had to pay to park in parking garage across the street.Genuine Hotels.com guest review
"Needs renovated, furniture in the rooms bad shape"
Needs renovated, furniture in the rooms is in very bad shape. No towels at the pool - told 1.5 hours to get them while we waited. Not a 3.5 star, no more than a 2.Genuine Expedia guest review
"Nice hotel in Canton, Ohio."
We only stayed at this hotel for one very short night, because we had to leave very early to catch a flight from the Akron-Canton airport. We wish it could have been a longer stay. The room was very nice and the bed very comfortable. We would stay there again.Genuine Expedia guest review
"Kind of a let down"
Stayed here on our wedding night and they didn't do anything special for us (ie: no comp'd breakfast) Rooms could really use updated, just was nothing special at all, especially for the price.Genuine Expedia guest review
Nothing around hotel. Shared breakfast with homeless at McDonalds !Genuine Hotels.com guest review
"Maybe nice 30 years ago?"
Disappointed. Room was old, dated, stained carpets, and peeling paint. There was no soundproofing at all. I could hear every conversation in the hall and adjacent rooms.Genuine Hotels.com guest review
"Great hotel for the price!"
I loved this hotel for the price and location. It fit our needs well, and they were very accomidating to Runners staying there for HOF Half/Full Marathon letting us check out late for no fee. Would definately stay here again.Genuine Hotels.com guest review
"Close to the Football Hall of Fame"
We enjoyed the magnificent hotel accommodations, food, and service.Genuine Hotels.com guest review
"McKinley was awesome"
Great hotel with most helpful and friendly staff I've ever dealt with!Genuine Hotels.com guest review
When we arrived to our room, there was a strong chemical odor. We contacted the front desk to notify them and were changed to a different room and given free breakfast coupons for the inconvenience. We were disappointed to find out that the pool was closed for painting and not useable (this is where the smell came from).Genuine Hotels.com guest review
Overall a nice stay, as far as checking in to the hotel it was a little slow, had a mix-up with one of our rooms. I booked 4 rooms for a funeral stay 2 of the rooms were in my name with different dates which they ran together as one. The restaurant was great breakfast and dinner. But I really hated the pool was out of order, had to find something else […] for the children to do. Read moreGenuine Hotels.com guest review
"Not what it appears"
I thought this might be a nicer place to stay than the average chain hotel that is why I booked. I soon found out it wasn't to my liking. Downtown Canton is dead unless it is Monday thru Friday. Train tracks are about 6 blocks away from several busy lines. Parking is an extra 8 dollars per day. No fridges, no free breakfast, nothing. Old tv's, and beds […] are not very comfortable. Some preventative maintenance is not being done. Carpet was coming up in my room. I feel bad for bashing this place because it could be very nice, and should be for Canton. I felt like I was the only one there. There is a lot of business coming into Canton and Canton needs this place to get it together. I did better at the Red Roof Inn, and the Hampton. Read moreGenuine Hotels.com guest review
I was very dissapointed with the lack of communication with hotel. Hotel.com says, king size bed...got two full size and had to sleep separate to my wife. Hotel.com coupon $25.00 off. McKinley does not honor coupon. Requested no house keeping. They still entered room!Genuine Hotels.com guest review
Check in was a little slow. I think they were understaffed for the amount of people coming in. The cleaning staff did a fantastic job! A few maintenance issues in the room, nothing major. Overall, an enjoyable stay. :)Genuine Hotels.com guest review
Old tv. Had a bar though...Genuine Hotels.com guest review
The interior was cute with all the historical decor but our room needed a deep clean (dust around the edges of the carpet and had a stale smell). The towels were a little thin and worn but were clean. The televisions were aged and some of the furniture in the main lobby also needs replaced. For the cost it was a good value to just sleep and get up early […] but not sure I'd stay more then one night in a row. Read moreGenuine Hotels.com guest review
"Downtown stay on budget price"
It was a nice stay. The restaurant was excellent, as was the service I received from the front desk. I was awakened at 8 am by room service, which is a bit too early for my tastes.Genuine Hotels.com guest review
"close to event we had to attend"
I was more pleased with McKinley Hotel when I stayed in January this year. That time I had a room with a King size bed and my room was much cleaner - especially the bathroom. This stay in February the bathroom was not very clean. Hairs in the tub & sink. Paper on bathroom floor. I do like the workout room - I wasn't able to use it in February due to […] time constraints but in January it was very nice. Read moreGenuine Hotels.com guest review
"close to all canton oh activities"
There was no way to close curtains from sunlight, no exhaust in bathroom, TV outdated, TV channels poor. no heavy comfort blanket for bed, room price overrated.Genuine Expedia guest review
Chose the motel because it was close to Canton Theater. The room was clean and the staff was friendly. Would stay again if in that area.Genuine Hotels.com guest review
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