Staff was A Anthony at main desk star employee. However, disappointed that bath plug was broken which allowed shower only and there was no extra linen.Genuine Expedia guest review
We went to this hotel thinking it was going to be really nice. It could use an update in the rooms. There were kids in the hallway being loud with my small children were trying to sleep. We asked to be moved to another floor. At first we were told someone would be right up to move us. Then they called and said they couldn't so we asked if we could pay […] to upgrade. He said he would have to talk to his manager and would get back with us, but never did. We were looking forward to the hot tub, which was broke and not working. Very disappointing!!! Read moreGenuine Hotels.com guest review
"No continental breakfast"
Did not have any type of continental breakfast, waited 20 min for oatmeal and fruit but had to go so did not get anything. Actually, someone from another table after we placed our order, ordered eggs and sausage and that came out before we had to leave. Lesson learned to make sure has continential breakfast or plan for 30+ min for breakfast.Genuine Hotels.com guest review
"Nice hotel located heart of down town."
First time stay at hotel and was very pleased with staff especially front desk staff. Arrived very late at night for check in due to delay flight cause by bad weather and the front desk staff greeted me with a warm smile and made sure I have everything I needed to be comfortable. The staff in the pub area were very friendly and even assist with taking […] your order for breakfast. Hotel setting is the background of an old rustic vintage style. Read moreGenuine Expedia guest review
"A Nice stay"
Room was clean and staff was friendly. The lobby and dining areas were pleasant and relaxing. Reception was welcoming and friendly....I would recommend to a friend and plan on staying again.Genuine Expedia guest review
The hotel was just ok a bit outdated. The staff was friendly, especially the waitress we had for breakfast. Most places have free breakfast that come with much more than this place and we still had to pay for drinks which I thought was odd,however had no problem tipping our waitress.Genuine Hotels.com guest review
-Was poorly cleaned or not cleaned at all. -Loud noises from other areas of level such as construction or doors being opened and closed in the middle of the night/12am-3am. -Typical bottles of trial size toiletries 1/2 used-no fresh or replaced commodities. -Overall it just felt gross and dirty.Genuine Hotels.com guest review
The McKinley is an older charming hotel that was clean and comfortable at an affordable price. The staff was friendly and courteous. It has off street parking that is free on the weekends or it has a parking garage for $8/day. There is a restaurant and guests receive complimentary breakfast. An added bonus is the lobby with its chandeliers, photos and […] information regarding president McKinley, providing an interesting history lesson. We would definitely stay here again! Read moreGenuine Hotels.com guest review
"it's a old hotel"
The hotel it's very old, carpet was dirty, very old TV's everywhere, I pay too much for the hotel. Customer service was great, but I would not recommend anybody to stay at this place due to the prize and the dirty and old tvs/Genuine Hotels.com guest review
"Hotel close to work"
Water would not heat up in shower. Hot tub was unavailable and pools water was too cold. We wanted to have an indoor pool and hot tub but we were unable to use them because of the condition.Genuine Expedia guest review
"great hotel, friendly staff"
Great hotel, staff was more than accommodating and did everthing they could to make our stay enjoyable. Free shuttle to airport, advised me of the free street parking at night.Genuine Hotels.com guest review
Hotel was disappointing for the price. We booked a king bed but were given 2 doubles. Carpet was stained and nasty looking, TV was outdated, remote didn't work, wallpaper peeling, shades had holes in them. Several people partying in the hallway till midnight and then in the room next to us till 3am.Genuine Expedia guest review
"Needs a good cleaning"
The staff were pleasant and helpful. The hallways were very dirty and in need of carpet cleaning and painting. The room was better maintained but the mattress rolled to one side and was very uncomfortable. This appears to have been a very nice hotel at one time but needs some attention. There was a lot of noise into the wee hours of the morning from […] other guests which was disturbing. Read moreGenuine Expedia guest review
Needs some updating, and my ac didn't work, but ok for a night or two.Genuine Hotels.com guest review
"If I wanna be blue the I would've jumped in pool."
I wanna see improvement this is a decent area and should offer more to their guests the pool area was by far horrible.Genuine Expedia guest review
"Convenient to the Football Hall of Fame"
I stayed at the hotel for the Football Hall of Fame Marathon. The staff was very friendly and helpful. When I inquired about the parking the front desk informed me about parking lot that was an extra fee but if I was willing to wait another hour street parking would be free for the weekend. So that was very nice of him. They were also very agreeable […] with a late day check out due to the race. I would stay here again. Read moreGenuine Hotels.com guest review
"Annual stay - always very nice"
I stay at the McKinley Grand every year for a conference, and it is always a very pleasant stay. I had a special request this year, and the front desk staff was especially accommodating.Genuine Hotels.com guest review
"Elegant, central location"
The hotel was very clean and well-kept up. Rooms were clean and beds comfortable. Pillows too big for comfort, but I didn't ask for others, which I am sure the friendly staff would have provided. Super close to the Classic Car Museum and the First Ladies museum and other downtown attractions.The free wifi was extremely easy to use and accessible.Genuine Hotels.com guest review
"Old but Good"
Overall, the hotel is very clean and nice. Even though it appears as if the hotel is trying to keep the old appeal, I recommend an overall upgrade. Breakfast was good, but I think that the breakfast voucher should cover the beverage as well.Genuine Hotels.com guest review
Nice hotel, friendly staff. Hotel was clean and comfortable. Food was a little overpriced and had to pay to park in parking garage across the street.Genuine Hotels.com guest review
"Needs renovated, furniture in the rooms bad shape"
Needs renovated, furniture in the rooms is in very bad shape. No towels at the pool - told 1.5 hours to get them while we waited. Not a 3.5 star, no more than a 2.Genuine Expedia guest review
"Nice hotel in Canton, Ohio."
We only stayed at this hotel for one very short night, because we had to leave very early to catch a flight from the Akron-Canton airport. We wish it could have been a longer stay. The room was very nice and the bed very comfortable. We would stay there again.Genuine Expedia guest review
"Kind of a let down"
Stayed here on our wedding night and they didn't do anything special for us (ie: no comp'd breakfast) Rooms could really use updated, just was nothing special at all, especially for the price.Genuine Expedia guest review
Nothing around hotel. Shared breakfast with homeless at McDonalds !Genuine Hotels.com guest review
"Maybe nice 30 years ago?"
Disappointed. Room was old, dated, stained carpets, and peeling paint. There was no soundproofing at all. I could hear every conversation in the hall and adjacent rooms.Genuine Hotels.com guest review
"Great hotel for the price!"
I loved this hotel for the price and location. It fit our needs well, and they were very accomidating to Runners staying there for HOF Half/Full Marathon letting us check out late for no fee. Would definately stay here again.Genuine Hotels.com guest review
"Close to the Football Hall of Fame"
We enjoyed the magnificent hotel accommodations, food, and service.Genuine Hotels.com guest review
"McKinley was awesome"
Great hotel with most helpful and friendly staff I've ever dealt with!Genuine Hotels.com guest review
When we arrived to our room, there was a strong chemical odor. We contacted the front desk to notify them and were changed to a different room and given free breakfast coupons for the inconvenience. We were disappointed to find out that the pool was closed for painting and not useable (this is where the smell came from).Genuine Hotels.com guest review
Overall a nice stay, as far as checking in to the hotel it was a little slow, had a mix-up with one of our rooms. I booked 4 rooms for a funeral stay 2 of the rooms were in my name with different dates which they ran together as one. The restaurant was great breakfast and dinner. But I really hated the pool was out of order, had to find something else […] for the children to do. Read moreGenuine Hotels.com guest review
"Not what it appears"
I thought this might be a nicer place to stay than the average chain hotel that is why I booked. I soon found out it wasn't to my liking. Downtown Canton is dead unless it is Monday thru Friday. Train tracks are about 6 blocks away from several busy lines. Parking is an extra 8 dollars per day. No fridges, no free breakfast, nothing. Old tv's, and beds […] are not very comfortable. Some preventative maintenance is not being done. Carpet was coming up in my room. I feel bad for bashing this place because it could be very nice, and should be for Canton. I felt like I was the only one there. There is a lot of business coming into Canton and Canton needs this place to get it together. I did better at the Red Roof Inn, and the Hampton. Read moreGenuine Hotels.com guest review
I was very dissapointed with the lack of communication with hotel. Hotel.com says, king size bed...got two full size and had to sleep separate to my wife. Hotel.com coupon $25.00 off. McKinley does not honor coupon. Requested no house keeping. They still entered room!Genuine Hotels.com guest review
Check in was a little slow. I think they were understaffed for the amount of people coming in. The cleaning staff did a fantastic job! A few maintenance issues in the room, nothing major. Overall, an enjoyable stay. :)Genuine Hotels.com guest review
Old tv. Had a bar though...Genuine Hotels.com guest review
The interior was cute with all the historical decor but our room needed a deep clean (dust around the edges of the carpet and had a stale smell). The towels were a little thin and worn but were clean. The televisions were aged and some of the furniture in the main lobby also needs replaced. For the cost it was a good value to just sleep and get up early […] but not sure I'd stay more then one night in a row. Read moreGenuine Hotels.com guest review
"Downtown stay on budget price"
It was a nice stay. The restaurant was excellent, as was the service I received from the front desk. I was awakened at 8 am by room service, which is a bit too early for my tastes.Genuine Hotels.com guest review
"close to event we had to attend"
I was more pleased with McKinley Hotel when I stayed in January this year. That time I had a room with a King size bed and my room was much cleaner - especially the bathroom. This stay in February the bathroom was not very clean. Hairs in the tub & sink. Paper on bathroom floor. I do like the workout room - I wasn't able to use it in February due to […] time constraints but in January it was very nice. Read moreGenuine Hotels.com guest review
"close to all canton oh activities"
There was no way to close curtains from sunlight, no exhaust in bathroom, TV outdated, TV channels poor. no heavy comfort blanket for bed, room price overrated.Genuine Expedia guest review
Chose the motel because it was close to Canton Theater. The room was clean and the staff was friendly. Would stay again if in that area.Genuine Hotels.com guest review
"HEART OF DOWNTOWN"
took a while to get the room warm enough for comfort.Genuine Hotels.com guest review
"Old and need of overhaul"
The pictures did not represent the overall or interior experience. Staff were cold and non inviting. Room dark and, TV was old and too small for the room. Sheets were dingy. Brighter side bed was comfortable.Genuine Expedia guest review
"Too bad the staff wasn't as nice as the hotel"
The hotel and room were really nice. This was our first time staying here. I had to ask where to park, how to get to my room, and where and what the hotel amenities were offered. I thought maybe it was just an off night but the cute drunk lady had 5 star serviceGenuine Hotels.com guest review
Hotel was nice, Bar/Restaurant food and drinks were good and reasonably priced. Some lights in the room were burnt out. The TV remote did not work. Free WIFI was great! No Hassle.Genuine Hotels.com guest review
My expectations weren't met considering the name. The rooms are not updated the t.v's are older models, and there's hardly any channels. Other than that I enjoyed my stay everything was great.Genuine Hotels.com guest review
"Good Value Great Staff"
Hotel is up to date, secure and super quiet. Staff is always very friendly and helpful. Parking is convenient.Genuine Hotels.com guest review
OK The rooms were very old and need to be renovated.Genuine Hotels.com guest review
Hotel was centrally located for my daughter's wedding.Genuine Hotels.com guest review
"Front desk person was clueless"
I booked this because it was close to the concert venue, so location was great. Checking in was a medium sized nightmare. The person checking us in was not helpful AT ALL. It was like she assumed we knew where everything was - as if we'd been there a hundred times. She gave us a room that had not been serviced. I was furious since we were already running […] late. I value good service and I didn't get it. Room and restaurant were fine. Read moreGenuine Hotels.com guest review
"McKinley Grand Hotel"
Stayed there the night of 12/29/13. The hotel staff was very helpful. The room was clean and comfortable. The hotel was quiet. We paid 75.00 for the room, which I think was a very good deal. As an aside, we ate breakfast at Samantha's, a block or so from the hotel, which was wonderful. We also toured the car museum a short walk up the street, which […] was amazing. Then we went to the Pro Football Hall of Fame, which is just a few miles from the hotel. Read moreGenuine Hotels.com guest review
Came in on Sunday to catch an early Mon. am flight to Boston, Very nice hotel, parked on street by hotel, only negative aspect was since it was Sunday, nothing open near hotel. Opted to eat in hotel lounge, should have had a pizza delivered instead.Genuine Expedia guest review
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