Very pleasant stopover in advance of a flight the next day from SJC. The hotel was very nice, the restaurant excellent and the shuttle service very convenient. An overall pleasant stay.Genuine Hotels.com guest review
It took 3hours to check in Because of technicality. But was good after that.Genuine Hotels.com guest review
"Good place for business"
Nice room, comfortable. Restaurant very good. No coffee pot.Genuine Hotels.com guest review
Ella the front desk clerk was very friendly and accommodating. She helped us with an early room assignment. The only big complaint is the wood frame of the bed sticks out so much that our lower legs get banged and bruised by the corners.Genuine Hotels.com guest review
All staff except the check out clerk were professional and nice.Genuine Hotels.com guest review
great stay great foodGenuine Hotels.com guest review
Awesome! bumped into Bruce Irving, soon as we arrived! Go Hawks!Genuine Hotels.com guest review
This hotel is nice and quiet, convenient to the airport. A Dennys was close by to eat and also a 7 eleven right across the street for snacks I felt very very relaxed here. This is the kind of hotel you want to go to just for some piece and quiet. Also check out time isnt until 12. I love it The only downfall was the hookers outside aGenuine Hotels.com guest review
"Parking and bath tub drain"
Great hotel. Comfortable bed and pillows. Parking was extra. And bath tub didn't drain well. Other than that great place for the price. I would stay again.Genuine Hotels.com guest review
"great value, nice hotel, friendly staff"
I booked this last minute via.the hotels.com app after pulling into the parking lot of another San Jose airport hotel that had 737's flying overhead. It was cheaper than anything else around it, so I was a bit wary. Got there around 11pm and was greeted with a huge smile from the front desk. Room and hotel are recently remodeled. The room was comfortable […] and clean. Modern design in rooms. Everyone on staff that I encountered was pleasant. I will definitely stay there for all my future San Jose business travel. Read moreGenuine Hotels.com guest review
"Staff Gets an A+"
The first night I came in late on a weekday and was assigned a tiny room that overlooked a liquor store complete with rowdy parking lot noise. I told the staff who bent over backwards to get me a lovely upgraded room adjoining my brother's room. The restaurant had a great breakfast buffet and late-night appetizers--braised ahi sesame tuna that made […] everyone extremely contented. Another night, the bartender served fabulous mixed drinks with aplomb. Very happy with my experience overall. Read moreGenuine Hotels.com guest review
Not the best. The bed is really soft and the staff is stand off-ish. Not the best place I've stayed at and I won't be going backGenuine Expedia guest review
Response by Holiday Inn San Jose Airport Thank you for your recent review on the Holiday Inn San Jose Airport. Reviewing commentary on our hotel from our guests helps us serve you better. Upon reading your comments with regards to the room conditions and service you mentioned, I was disheartened to learn we did not live up to your expectations. I am truly sorry for any inconvenience caused. I would also encourage you to reach out to us directly should you feel these issues are still unresolved. We want to make it right with you. The vast majority of our guests do not experience these poor conditions you noted, however several action steps have been taken with our management team to respond as a result. Thank you for your business and we hope to welcome you back in the future should you reconsider out hotel. Justin Saylor / Assistant General Manager / Holiday Inn San Jose Airport
"short stay for business."
Great hotel for a good price. On time transportation to the airport after a good nights sleep in a very comfortable bed.Genuine Expedia guest review
"Sub par for the price"
Room and wing it was on had awful moldy smell. Shower head wand kept drooping in shower because it was broken, toilet paper dispenser broken, stayed two nights and housekeeping took used towels but did not replace and left filthy cleaning rag behind. Have always loved Holiday Inn Express chains and expected the non-express version to be even better. […] By far a worse experience and will never book a holiday inn again unless it's an express version. This place sucks. Only bright side was the breakfast buffet which was fresh and tasty. Read moreGenuine Expedia guest review
"Great stay and save money if booked in advanced"
The room was clean and everything was good. I reserved the hotel in advanced and saved money which i would recommend doing. The only thing about it was that I'm not sure if its because i reserved the lowest price but the door to the bathroom was a slide door. I'm not sure if that would be for all rooms.Genuine Hotels.com guest review
Very clean and great staff! .....................,,,,,........,,,,,,,,,Genuine Expedia guest review
"Great location and good value for the price"
It had nice rooms and very clean. Staff very friendly and helpful.Genuine Hotels.com guest review
No room service available after 10PM. Store poorly stocked. You will remain hungry if you check in late.Genuine Expedia guest review
"Hotel is good, bed is not"
Hotel is good and clean.but the bed was bad. I stayed for 5 days and at the end, my back started to hurt. I don't know if it's personal thing, but I didn't have problems with other hotels. other than that, it is very clean and neatGenuine Hotels.com guest review
"Would be nice to have a Couch in a King Bedroom."
Hotel and Room were fine. But the bathtub/shower drain was clogged. So the water did not drain like it should have.Genuine Expedia guest review
"Hotel near SJ Airport"
I have no negative experience. Everything was great except the minor water leak from the air conditioning at night. We had to pay parking fee for the two days during our stay.Genuine Expedia guest review
"Was fine for an overnight stay."
Staff was not very friendly. There was a $13 charge for parking overnight. Hotel was clean and comfortableGenuine Expedia guest review
We were very pleased with hotel even a decent breakfast choice, and the service was very good. All that said they did forget to give us our breakfast vouchers at check-in we had to call for that later and one thing that bugs me; Paying $15 for parking overnight. You stay at a hotel, I understand the why because of the airport and people doing long term […] parking there. That is not why we are staying there though. I do not like that one bit! Read moreGenuine Hotels.com guest review
"Hotel was nice and very close to the Airport"
The hotel was overall a 4 star to me. The Overall fell was friendly. I would definitely come back. The staff just need to be trained in being a little more friendly while checking in and out. I have been in customer service for years so I know that a smile and attention can go a long way with customers. The swimming pool was cool, there was like a party […] on the second floor when I was there, it was like a nightclub but not so loud that it bothered the people that were sleeping there. Had a good time when I was there. I like the Parking ticket that we use to get in and out of the hotel, although maybe incorporating it to the room fee while booking it would be nice. Overall I like it and would definitely come back. Read moreGenuine Expedia guest review
"Very convenient location"
very good stayGenuine Hotels.com guest review
Room ready before check in as requested. Very accommodating to individual request.Genuine Expedia guest review
"Expensive Parking & dusty room"
Many other options with free parking in the area. This hotel charges $13 to park. With this fee you can just stay at better hotels that are not near the bad surrounding neighborhood.Genuine Hotels.com guest review
1. NO REFRIGERATOR: When we arrived, I had originally requested a room with a refrigerator, the attendant stated that they were out of rooms with refrigerators but if I wanted one there would be an extra charge to bring one up to my room. I had brought a bottle of champagne with me that was never opened because I don't drink hot beverages that are supposed […] to be cold. 2. ROOM KEY WAS NOT ACTIVATED: The attendant gave us two keys and one was not activated. Never activated throughout my entire stay. I had to rely on one key. 3. PAID PARKING: I understand, many hotels do this, but I was being dropped off and they did not tell me about the 15 minute window until after I paid at the gate. When I requested a refund, I was told that the parking was managed by a separate company. 4. COLD SHOWERS: We waited 7 minutes for hot water, but because we are in a drought, I didn't want to wait any longer so I jumped in and took a cold shower that night and the next morning. Maintenance issue? 5. TINY ROOMS: I have never stayed in a hotel room that small. My sister booked a room at a crappy hotel down the street from us, but her room had enough room to breathe in. I became very claustrophobic in there. 6. ROOM PLACEMENT: Out of all the rooms they gave me and my husband, they put us in room at the end of the hallway next to the staircase. Discrimination? I'm sorry, I NEVER complain, I always give people the benefit of the doubt, but this place was very disappointing!! Read moreGenuine Expedia guest review
Response by Holiday Inn San Jose Airport Thank you for your recent review on Expedia.com. Customer feedback is very important to us and we appreciate you taking the time to let us know about your stay at the Holiday Inn San Jose Airport. After reading your comments I was saddened to learn we could not meet your expectations while here. Please accept my apologies. Although the comments you listed are rare for our hotel, we do take your comments very seriously. Please reach out the management directly when you have a moment so we can make it right with you. We appreciate your business and look forward to welcoming you back. Assistant General Manager / Holiday Inn San Jose Airport
Just stayed one night for a film festival. Arrived about 9 pm on a Friday. Easy check-in. I mentioned that I work in the hotel business. My room was on the top floor and was MUCH nicer than my associate's room although they seemed nice too. Don't know if was my late arrival or my mentioning being a bell captain, but my room was excellent. Wish I could […] have stayed longer. Only quibble is having to pay $13 for parking. Read moreGenuine Expedia guest review
Clean and comfy. train stop across the street. Parking is only $8 if <10hrs but they try to make you prepay the full$13 at check in.Genuine Hotels.com guest review
We arrived at approx 11:00pm Friday 8-8, there were three people behind the desk, one had a close sign and she was doing something on the computer, the other lady was finishing up with the only client in front of me, the 3rd lady was having a very personal conversation with what I would assume was a friend. as I was the only one in line for approx 5 […] to 8 minutes, no one even looked up to say that they would be right with me? the lady (the only lady to seem to be working) finished with that client in front of me, she called me up. I was a little caught off guard by the parking charge as well, not noted when I made the reservation. We will not be back! As a side note I am not the type to say anything if ever, but this actually stuck with me. Read moreGenuine Hotels.com guest review
Super friendly staff, arrived early and due to some national tournament we couldn't get an early check in but they comped us breakfast and we're extremely welcoming.Genuine Expedia guest review
Fair - neighborhood is on the edge of bad, so do not go out for any evening walks. Room was fair, could have been cleaner, but overall fairGenuine Expedia guest review
"Close to the freeway and most the must see places."
My room was pretty good and clean but my friend and his spouse room (in the 5th floor) smell like a smoking room. We requested for non-smoking rooms.Genuine Hotels.com guest review
"Convenient to airport and downtown"
The rooms are clean and nicely modernized. The staff was very responsive when I called down for some needs. The only problem is that the doors are heavy and I was awakened because the neighbors were going in and out and the doors slammed each time.Genuine Expedia guest review
I really love this hotel. Only issue I have is paying $13 per car to park there. You are already paying the 3 star rate and then to pay for parking as well is ridiculous.Genuine Expedia guest review
"very rude staff"
First of all, the Filipino women at the front dest were very short and rude. I encountered on when I checked in and another one in the morning. Second, how rediculous to have to pay $13 per day for parking, I will not be back to this hotel. Third, I was at the pool and I went to the front desk to ask for towels because they were out and once again a […] Filipino women said "there should be towels,". Very bad customer service! Forth, my son and I had breakfast at the hotel restaurant and we both got food poisoning from the buffet breakfast. Read moreGenuine Hotels.com guest review
"Perfect for an overnight"
We needed a place to stay near the airport for an early morning flight. Excellent rate. Great room. Comfy bed. Convenient airport shuttle. Great breakfast buffet! My only complaints - no coffee maker in the room and older/worn towels.Genuine Hotels.com guest review
"Typical Holiday Inn - No more, no less"
A/C did not work upon arrival, but was repaired shortly. Light not working over shower. Older, mid-priced shower faucets contrasted with newer, high end Grohe sink faucet. Tub was slow to drain. Walls are like paper, was woken up at 1:18am by screaming partying teenagers down the hall. Could tell they woke up a number of other guests, too. If I had […] to stay here I wouldn't sweat it, but it's not a place I'd ever go out of my way to visit. Read moreGenuine Hotels.com guest review
"Parking lot nightmares and weird noises"
The parking lot isnt safe. Several homeless people walk up to you and are very distespectful. Feeling safe isnt provided at this facility. The room made weird noises within the walls all night long.Genuine Expedia guest review
Good experience for the most part. Clean and comfortable room. Lobby bar and dining room are a bit too pricey for the value especially given so few decent restaurants in the area.Genuine Expedia guest review
"Nice hotel close to train"
clean, organized, feel welcomed. Close to airport. I recommend itGenuine Expedia guest review
Great comfortable lobby and wonderful staff. Had a great time - would stay there again!Genuine Hotels.com guest review
"Close to downtown; Nice staff and amenities"
I really liked the location; the property is right on the light rail system, a couple of miles from downtown San Jose and very close to the airport. The hotel has a pool, gym, restaurant/bar, HBO, airport shuttle, etc. The staff was really nice, too! The two complaints I have are parking is not included $13 overnight and you have to get the ticket "validated" […] by the front desk every time you want to take your car out of the lot. Also, you could hear all the city noises in the morning - thin walls, I guess. I would stay here again but would book directly with the hotel! We needed a second room and got it for $99 instead of $150 through this site. Read moreGenuine Hotels.com guest review
"Older area with lots of drama"
Area was very shady! We pull off freeway and pull into hotel there were 6 cops surrounding the entrance with some type of crime! Did not feel safe! Hotel was supposed to be undergoing renovation but our room was horrible!Genuine Hotels.com guest review
Tub drain very very slow, both shower and faucet release water at the same time so water retain in the tub to ankle high while showering. Breakfast Buffet is not so appetizing.Genuine Expedia guest review
"Calm clean nice"
My stay at the holiday inn at San Jose airport was great I enjoyed my stay with my friends for my bday weekend celebration although I wanted to leave cash deposit and was not excepted that was no problem I enjoyed the hotel atmosphere and breakfast buffet and our clean spacious room thank you again all staff at the holiday inn in sjGenuine Hotels.com guest review
"close to light"
good pool area great for teenagers a little scary neighborhood at nightGenuine Hotels.com guest review
We stayed overnight and were shuttled the next morning to the airport. The room was nice. The staff was very helpful.Genuine Expedia guest review
"Perfect Location, but there are some issues"
Goods: Location is perfect. Staff if very nice and kind. Bads: 1st morning I woke up and figured out that there is no hot water in my room. They gave me another room where hot water worked, but where was another issue with this room. Rim of the toilet bowl has long black woman hair on it. After this I'm not even sure if they clean up bathroom and toilets […] after each guest.... Read moreGenuine Hotels.com guest review
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