"No free parking?"
It was a decent stay room and beds were a lot smaller than I thought. Down side you ah e to pay for parking even if you are staying at the hotel. Close restaurants to eat at plenty of bars around.Genuine Hotels.com guest review
"gave it a shot"
Had issues with the parking voucher machine. The breakfast left a lot to be desired. The eggs eye obviously liquid, the meats were at least an hour old, the waffles were not kept in a vented container so they got soggy and the oatmeal looked like glue. I'm thankful there was at least some fruit.Genuine Hotels.com guest review
"It was ok"
My room didn't have a microwave like it said it would. The couches has stains on them. This holiday inn you can tell it's been run down. But the bathroom was really nice.Genuine Hotels.com guest review
"check in nightmare"
Check in took extremely long they couldn't find my reservation.Genuine Hotels.com guest review
"Not terrible, but not great"
The front desk staff was very hit or miss: some (most) were helpful, but one lady in particular was not nice at all. Glared at me and told me to go to the machine to pay for my parking, when I was initially told (and signs indicated) that hotel guests should pay at the front desk for parking. Room was older and didn't seem very clean. Also, my air […] conditioner wasn't working properly when I first arrived, and the bathtub drain was so clogged that it wouldn't drain water. Fortunately, maintenance (although a bit slow because they're so busy) is very friendly and helpful. This hotel is also apparently a popular place for business meetings and conventions, so if you're hoping for a hotel with a quiet lobby, this is not the place for you. I've stayed at a lot of airport hotels and a few Holiday Inns in other cities and had great experiences, so I was a little disappointed by this hotel. Overall, it is average and probably a good place to stay if you want to be near the airport, but I probably would not stay again. Read moreGenuine Hotels.com guest review
Great property, and I was pleasantly surprised with the quality of the food. Hotel food can be hit or miss, this property hit a home run. Staff was amazingly helpful, even though the shuttle drivers were a little snarly. Make sure you call the hotel from the airport, so the shuttle driver can come get you. It doesn't run on a regular schedule.Genuine Hotels.com guest review
Hotel location close SJC airport and Downtown of San Jose. You can drive to both in couple minutes, also price in the weekend is good.Genuine Hotels.com guest review
"prepare ur self"
the breakfast buffet wasn't great the girl who sat us down didnt greet just took us to the table without explaining any thing. only ppl tht rec'd good service to me were the ones waited on. we werent told a deposit was needed no cash credit card only. u were fine in front of the hotel but dont walk to far past 711. i slept good no noise. plenty of […] towels Read moreGenuine Hotels.com guest review
Nice hotel but the area is not so nice. Very loud outside noise. Had trouble with the TV not working and it took several hours before they would decide to put us in a different room. Other than that, I would visit again, but make sure I wasn't put in a room located near the street area to avoid the outside noise.Genuine Hotels.com guest review
Check in felt rushed, like I was not important, even though I am a priority member. The hallways were nice, seemed newer than the 80's and not bad smells. The whole hotel itself was nice. I arrived late in the day after working all day so I did not view the neighborhoodGenuine Hotels.com guest review
Very pleasant stopover in advance of a flight the next day from SJC. The hotel was very nice, the restaurant excellent and the shuttle service very convenient. An overall pleasant stay.Genuine Hotels.com guest review
It took 3hours to check in Because of technicality. But was good after that.Genuine Hotels.com guest review
"The remote control for the tv was not functioning"
The remote control for the tv was not functioning, and the staff did not fix it.A man came up to the room and changed the batteries, but did not stick around to see if helped the situation.I also do not understand why parking is not part of the room price.You have to pay an additional $13.00 for parking.Genuine Expedia guest review
"Good place for business"
Nice room, comfortable. Restaurant very good. No coffee pot.Genuine Hotels.com guest review
Ella the front desk clerk was very friendly and accommodating. She helped us with an early room assignment. The only big complaint is the wood frame of the bed sticks out so much that our lower legs get banged and bruised by the corners.Genuine Hotels.com guest review
"Rude front desk."
Just not nice and and courteous and do what they say they're going to do!!Genuine Expedia guest review
All staff except the check out clerk were professional and nice.Genuine Hotels.com guest review
great stay great foodGenuine Hotels.com guest review
Awesome! bumped into Bruce Irving, soon as we arrived! Go Hawks!Genuine Hotels.com guest review
We arrived early, got checked right in and had a wonderful stay. Staff was very helpful and knowledgeable.Genuine Expedia guest review
Disappointing breakfast for what you pay- and have to pay for parking on top of it which was a surprise and not advertised.Genuine Expedia guest review
This hotel is nice and quiet, convenient to the airport. A Dennys was close by to eat and also a 7 eleven right across the street for snacks I felt very very relaxed here. This is the kind of hotel you want to go to just for some piece and quiet. Also check out time isnt until 12. I love it The only downfall was the hookers outside aGenuine Hotels.com guest review
"Parking and bath tub drain"
Great hotel. Comfortable bed and pillows. Parking was extra. And bath tub didn't drain well. Other than that great place for the price. I would stay again.Genuine Hotels.com guest review
"San Jose stay was very pleasant."
We only had an overnight stay in San Jose during our recent USA trip. The facilities were very good. There was a business centre with free Internet , a free shuttle service to and from the airport. The Hotel was right by the tram stop which was really handy. Breakfast was extra but terrific value and the food was both plentiful and good. We had our […] evening meal there also and it was very nice food. The Hotel has an outdoor pool and also a gym. The room was nice and had the usual tea/coffee making facilities. There was a shower and Bath and also the room was clean and tidy with a nice bed . San Jose was a nice place and this was a good location to go in both directions. The location of the hotel was close to the airport. San Jose is deemed to be a safe city and it came across as that way. A local lady told me that San Francisco was only around an hour away so with more time on our hands that would have been an option but as we had to make our way to Seattle to go for our flight back to the UK this was not an option on this occasion. I can highly recommend this hotel particularly as some the hotels near by had very poor reviews Read moreGenuine Expedia guest review
"pay for parking?"
Had to pay for parking ! smoke detector was disabled. tub stopped was disloged.Genuine Expedia guest review
"great value, nice hotel, friendly staff"
I booked this last minute via.the hotels.com app after pulling into the parking lot of another San Jose airport hotel that had 737's flying overhead. It was cheaper than anything else around it, so I was a bit wary. Got there around 11pm and was greeted with a huge smile from the front desk. Room and hotel are recently remodeled. The room was comfortable […] and clean. Modern design in rooms. Everyone on staff that I encountered was pleasant. I will definitely stay there for all my future San Jose business travel. Read moreGenuine Hotels.com guest review
"A motel maybe?"
This hotel was a bit of let down and simply not worthy of the Holiday Inn name. The bathroom had rust pretty much everywhere. Taking a shower felt like I was taking a shower in a car wash... water pressure was super high.Genuine Expedia guest review
the front desk receptionists should be nice looking, and be friendlier. never charged the parking fee. that made me feel ripping off. i'd rather pay more daily rateGenuine Expedia guest review
"Staff Gets an A+"
The first night I came in late on a weekday and was assigned a tiny room that overlooked a liquor store complete with rowdy parking lot noise. I told the staff who bent over backwards to get me a lovely upgraded room adjoining my brother's room. The restaurant had a great breakfast buffet and late-night appetizers--braised ahi sesame tuna that made […] everyone extremely contented. Another night, the bartender served fabulous mixed drinks with aplomb. Very happy with my experience overall. Read moreGenuine Hotels.com guest review
Not the best. The bed is really soft and the staff is stand off-ish. Not the best place I've stayed at and I won't be going backGenuine Expedia guest review
Response by Holiday Inn San Jose Airport Thank you for your recent review on the Holiday Inn San Jose Airport. Reviewing commentary on our hotel from our guests helps us serve you better. Upon reading your comments with regards to the room conditions and service you mentioned, I was disheartened to learn we did not live up to your expectations. I am truly sorry for any inconvenience caused. I would also encourage you to reach out to us directly should you feel these issues are still unresolved. We want to make it right with you. The vast majority of our guests do not experience these poor conditions you noted, however several action steps have been taken with our management team to respond as a result. Thank you for your business and we hope to welcome you back in the future should you reconsider out hotel. Justin Saylor / Assistant General Manager / Holiday Inn San Jose Airport
"short stay for business."
Great hotel for a good price. On time transportation to the airport after a good nights sleep in a very comfortable bed.Genuine Expedia guest review
"Sub par for the price"
Room and wing it was on had awful moldy smell. Shower head wand kept drooping in shower because it was broken, toilet paper dispenser broken, stayed two nights and housekeeping took used towels but did not replace and left filthy cleaning rag behind. Have always loved Holiday Inn Express chains and expected the non-express version to be even better. […] By far a worse experience and will never book a holiday inn again unless it's an express version. This place sucks. Only bright side was the breakfast buffet which was fresh and tasty. Read moreGenuine Expedia guest review
"Great stay and save money if booked in advanced"
The room was clean and everything was good. I reserved the hotel in advanced and saved money which i would recommend doing. The only thing about it was that I'm not sure if its because i reserved the lowest price but the door to the bathroom was a slide door. I'm not sure if that would be for all rooms.Genuine Hotels.com guest review
Very clean and great staff! .....................,,,,,........,,,,,,,,,Genuine Expedia guest review
"Great location and good value for the price"
It had nice rooms and very clean. Staff very friendly and helpful.Genuine Hotels.com guest review
No room service available after 10PM. Store poorly stocked. You will remain hungry if you check in late.Genuine Expedia guest review
"Hotel is good, bed is not"
Hotel is good and clean.but the bed was bad. I stayed for 5 days and at the end, my back started to hurt. I don't know if it's personal thing, but I didn't have problems with other hotels. other than that, it is very clean and neatGenuine Hotels.com guest review
"Would be nice to have a Couch in a King Bedroom."
Hotel and Room were fine. But the bathtub/shower drain was clogged. So the water did not drain like it should have.Genuine Expedia guest review
"Hotel near SJ Airport"
I have no negative experience. Everything was great except the minor water leak from the air conditioning at night. We had to pay parking fee for the two days during our stay.Genuine Expedia guest review
"Was fine for an overnight stay."
Staff was not very friendly. There was a $13 charge for parking overnight. Hotel was clean and comfortableGenuine Expedia guest review
We were very pleased with hotel even a decent breakfast choice, and the service was very good. All that said they did forget to give us our breakfast vouchers at check-in we had to call for that later and one thing that bugs me; Paying $15 for parking overnight. You stay at a hotel, I understand the why because of the airport and people doing long term […] parking there. That is not why we are staying there though. I do not like that one bit! Read moreGenuine Hotels.com guest review
"Hotel was nice and very close to the Airport"
The hotel was overall a 4 star to me. The Overall fell was friendly. I would definitely come back. The staff just need to be trained in being a little more friendly while checking in and out. I have been in customer service for years so I know that a smile and attention can go a long way with customers. The swimming pool was cool, there was like a party […] on the second floor when I was there, it was like a nightclub but not so loud that it bothered the people that were sleeping there. Had a good time when I was there. I like the Parking ticket that we use to get in and out of the hotel, although maybe incorporating it to the room fee while booking it would be nice. Overall I like it and would definitely come back. Read moreGenuine Expedia guest review
"Very convenient location"
very good stayGenuine Hotels.com guest review
Room ready before check in as requested. Very accommodating to individual request.Genuine Expedia guest review
"Expensive Parking & dusty room"
Many other options with free parking in the area. This hotel charges $13 to park. With this fee you can just stay at better hotels that are not near the bad surrounding neighborhood.Genuine Hotels.com guest review
1. NO REFRIGERATOR: When we arrived, I had originally requested a room with a refrigerator, the attendant stated that they were out of rooms with refrigerators but if I wanted one there would be an extra charge to bring one up to my room. I had brought a bottle of champagne with me that was never opened because I don't drink hot beverages that are supposed […] to be cold. 2. ROOM KEY WAS NOT ACTIVATED: The attendant gave us two keys and one was not activated. Never activated throughout my entire stay. I had to rely on one key. 3. PAID PARKING: I understand, many hotels do this, but I was being dropped off and they did not tell me about the 15 minute window until after I paid at the gate. When I requested a refund, I was told that the parking was managed by a separate company. 4. COLD SHOWERS: We waited 7 minutes for hot water, but because we are in a drought, I didn't want to wait any longer so I jumped in and took a cold shower that night and the next morning. Maintenance issue? 5. TINY ROOMS: I have never stayed in a hotel room that small. My sister booked a room at a crappy hotel down the street from us, but her room had enough room to breathe in. I became very claustrophobic in there. 6. ROOM PLACEMENT: Out of all the rooms they gave me and my husband, they put us in room at the end of the hallway next to the staircase. Discrimination? I'm sorry, I NEVER complain, I always give people the benefit of the doubt, but this place was very disappointing!! Read moreGenuine Expedia guest review
Response by Holiday Inn San Jose Airport Thank you for your recent review on Expedia.com. Customer feedback is very important to us and we appreciate you taking the time to let us know about your stay at the Holiday Inn San Jose Airport. After reading your comments I was saddened to learn we could not meet your expectations while here. Please accept my apologies. Although the comments you listed are rare for our hotel, we do take your comments very seriously. Please reach out the management directly when you have a moment so we can make it right with you. We appreciate your business and look forward to welcoming you back. Assistant General Manager / Holiday Inn San Jose Airport
Just stayed one night for a film festival. Arrived about 9 pm on a Friday. Easy check-in. I mentioned that I work in the hotel business. My room was on the top floor and was MUCH nicer than my associate's room although they seemed nice too. Don't know if was my late arrival or my mentioning being a bell captain, but my room was excellent. Wish I could […] have stayed longer. Only quibble is having to pay $13 for parking. Read moreGenuine Expedia guest review
Clean and comfy. train stop across the street. Parking is only $8 if <10hrs but they try to make you prepay the full$13 at check in.Genuine Hotels.com guest review
We arrived at approx 11:00pm Friday 8-8, there were three people behind the desk, one had a close sign and she was doing something on the computer, the other lady was finishing up with the only client in front of me, the 3rd lady was having a very personal conversation with what I would assume was a friend. as I was the only one in line for approx 5 […] to 8 minutes, no one even looked up to say that they would be right with me? the lady (the only lady to seem to be working) finished with that client in front of me, she called me up. I was a little caught off guard by the parking charge as well, not noted when I made the reservation. We will not be back! As a side note I am not the type to say anything if ever, but this actually stuck with me. Read moreGenuine Hotels.com guest review
Super friendly staff, arrived early and due to some national tournament we couldn't get an early check in but they comped us breakfast and we're extremely welcoming.Genuine Expedia guest review
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