We were very pleased with hotel even a decent breakfast choice, and the service was very good. All that said they did forget to give us our breakfast vouchers at check-in we had to call for that later and one thing that bugs me; Paying $15 for parking overnight. You stay at a hotel, I understand the why because of the airport and people doing long term […] parking there. That is not why we are staying there though. I do not like that one bit! Read moreGenuine Hotels.com guest review
"Very convenient location"
very good stayGenuine Hotels.com guest review
"Expensive Parking & dusty room"
Many other options with free parking in the area. This hotel charges $13 to park. With this fee you can just stay at better hotels that are not near the bad surrounding neighborhood.Genuine Hotels.com guest review
Clean and comfy. train stop across the street. Parking is only $8 if <10hrs but they try to make you prepay the full$13 at check in.Genuine Hotels.com guest review
We arrived at approx 11:00pm Friday 8-8, there were three people behind the desk, one had a close sign and she was doing something on the computer, the other lady was finishing up with the only client in front of me, the 3rd lady was having a very personal conversation with what I would assume was a friend. as I was the only one in line for approx 5 […] to 8 minutes, no one even looked up to say that they would be right with me? the lady (the only lady to seem to be working) finished with that client in front of me, she called me up. I was a little caught off guard by the parking charge as well, not noted when I made the reservation. We will not be back! As a side note I am not the type to say anything if ever, but this actually stuck with me. Read moreGenuine Hotels.com guest review
"Close to the freeway and most the must see places."
My room was pretty good and clean but my friend and his spouse room (in the 5th floor) smell like a smoking room. We requested for non-smoking rooms.Genuine Hotels.com guest review
"very rude staff"
First of all, the Filipino women at the front dest were very short and rude. I encountered on when I checked in and another one in the morning. Second, how rediculous to have to pay $13 per day for parking, I will not be back to this hotel. Third, I was at the pool and I went to the front desk to ask for towels because they were out and once again a […] Filipino women said "there should be towels,". Very bad customer service! Forth, my son and I had breakfast at the hotel restaurant and we both got food poisoning from the buffet breakfast. Read moreGenuine Hotels.com guest review
"Perfect for an overnight"
We needed a place to stay near the airport for an early morning flight. Excellent rate. Great room. Comfy bed. Convenient airport shuttle. Great breakfast buffet! My only complaints - no coffee maker in the room and older/worn towels.Genuine Hotels.com guest review
"Typical Holiday Inn - No more, no less"
A/C did not work upon arrival, but was repaired shortly. Light not working over shower. Older, mid-priced shower faucets contrasted with newer, high end Grohe sink faucet. Tub was slow to drain. Walls are like paper, was woken up at 1:18am by screaming partying teenagers down the hall. Could tell they woke up a number of other guests, too. If I had […] to stay here I wouldn't sweat it, but it's not a place I'd ever go out of my way to visit. Read moreGenuine Hotels.com guest review
"Parking lot nightmares and weird noises"
The parking lot isnt safe. Several homeless people walk up to you and are very distespectful. Feeling safe isnt provided at this facility. The room made weird noises within the walls all night long.Genuine Expedia guest review
Good experience for the most part. Clean and comfortable room. Lobby bar and dining room are a bit too pricey for the value especially given so few decent restaurants in the area.Genuine Expedia guest review
"Nice hotel close to train"
clean, organized, feel welcomed. Close to airport. I recommend itGenuine Expedia guest review
Great comfortable lobby and wonderful staff. Had a great time - would stay there again!Genuine Hotels.com guest review
"Close to downtown; Nice staff and amenities"
I really liked the location; the property is right on the light rail system, a couple of miles from downtown San Jose and very close to the airport. The hotel has a pool, gym, restaurant/bar, HBO, airport shuttle, etc. The staff was really nice, too! The two complaints I have are parking is not included $13 overnight and you have to get the ticket "validated" […] by the front desk every time you want to take your car out of the lot. Also, you could hear all the city noises in the morning - thin walls, I guess. I would stay here again but would book directly with the hotel! We needed a second room and got it for $99 instead of $150 through this site. Read moreGenuine Hotels.com guest review
"Older area with lots of drama"
Area was very shady! We pull off freeway and pull into hotel there were 6 cops surrounding the entrance with some type of crime! Did not feel safe! Hotel was supposed to be undergoing renovation but our room was horrible!Genuine Hotels.com guest review
Tub drain very very slow, both shower and faucet release water at the same time so water retain in the tub to ankle high while showering. Breakfast Buffet is not so appetizing.Genuine Expedia guest review
"Calm clean nice"
My stay at the holiday inn at San Jose airport was great I enjoyed my stay with my friends for my bday weekend celebration although I wanted to leave cash deposit and was not excepted that was no problem I enjoyed the hotel atmosphere and breakfast buffet and our clean spacious room thank you again all staff at the holiday inn in sjGenuine Hotels.com guest review
"close to light"
good pool area great for teenagers a little scary neighborhood at nightGenuine Hotels.com guest review
We stayed overnight and were shuttled the next morning to the airport. The room was nice. The staff was very helpful.Genuine Expedia guest review
"Perfect Location, but there are some issues"
Goods: Location is perfect. Staff if very nice and kind. Bads: 1st morning I woke up and figured out that there is no hot water in my room. They gave me another room where hot water worked, but where was another issue with this room. Rim of the toilet bowl has long black woman hair on it. After this I'm not even sure if they clean up bathroom and toilets […] after each guest.... Read moreGenuine Hotels.com guest review
"Decent hotel, but terrible beds and thin walls."
The location was convenient, the staff was friendly and helpful and the hotel itself looks decent. The beds however are terrible, they're are extremely hard and you can feel the springs through the mattress. My girlfriend and I didn't sleep well at all and woke up sore and tired the next day. The room and hotel also smelled very musty and the carpets […] need a refresh. The walls were also very thin and we could here our neighbors going to the bathroom which is pretty unpleasant. Again, the staff and overall condition of the hotel were good, but if you want to get a decent nights sleep and enjoy any privacy this may not be the place to stay. Read moreGenuine Hotels.com guest review
"nice hotel, poor location and parking is EXPENSIVE"
nice hotel but in a poor neighborhood. Parking is expensive and even having visitors to park at the hotel was charged a $5 fee.Genuine Expedia guest review
"Convenient location close to the airport."
Staff service was just average. Room was below expectations because it smelled like cigarette smoke, we found a cigarette burn on the bedside table, the carpet had many stains, there were no drinking glasses in the room and there were no condiments for the coffee.Genuine Expedia guest review
Had 2 issues. Number one there is a nightly parking charge for parking in the parking lot. That was an unexpected charge that was not anticipated. 2nd thing was that I couldn't access the in room movies through the TV controller. Other than that the room was nice and clean. The restaurant in the hotel had good food and was not too pricey. The staff […] was all very friendly and helpful too. Read moreGenuine Hotels.com guest review
"Over price you can find better hotel near by"
This hotel look from outside is nice. But inside the hotel rooms are worse than average hotel with 3 stars. No bathtub only shower, small sink in the tiny area. Good size bed room but feel empty only one king bed, one chair and table available. Poor maintenance look crap and dirty. Don't have enough lights feel very dark in the room even you turn on […] all the lights. Only hotel in the area charge park $13 per night. Read moreGenuine Expedia guest review
Hotel is a great option for around the airport. I got a recently updated room and it was great. Clean room, friendly front desk. Unfortunately you have to pay for parking, but other than that the overall stay was great.Genuine Hotels.com guest review
Overall it was a good experience. Staff was friendly and welcoming. Hotel was satisfactory and the bar had a diverse catalog of drinks.Genuine Hotels.com guest review
I stayed for one night to see my girlfriend on Valentine's Day. The room was clean, the bed was comfortable and there were a lot of tv channels and movies to choose from. There were a lot of amenities; although, after taking a hot shower the carbon monoxide alarm went off. I believe this was due to the moisture from the shower. Overall, I would recommend […] staying here. Read moreGenuine Hotels.com guest review
"Way below expectation"
I had to go ask the front desk to change my room due to the very small sink, the bathroom shower was unacceptable. They moved me to another room, the new room was an okay room but there was a huge size fan or motor in a room next to me something like chiller unit or maybe ventilation fan that will start and stop every few minutes, every time this happens […] makes you feel like you need to run away from the room. Holiday in management must conceder visiting this location for quality assurance before the name of the hotel goes down. Read moreGenuine Hotels.com guest review
Rooms need to be updatedGenuine Hotels.com guest review
"Great hotel close to the SAP Center."
loved the stay at the Holiday Inn. Me and my cousin enjoyed a nice dinner and drinkd, at the lounge in the hotel, before the concert we went to in San Jose.Genuine Expedia guest review
"Avoid at all costs"
Dump. D-U-M-P. These rooms aren't worth $60 a night let alone more than 3x that they charge. I don't fault the very friendly and helpful staff and to be honest the beds were reasonably comfortable. But peeling paint and wallpaper, torn up carpet and shabby, extremely worn furniture aren't what any business traveler paying these rates expects. And to […] charge for parking on top of that? There are tons of hotels that are just as close to the Airport that are a far better deal than this one. Read moreGenuine Hotels.com guest review
"overpriced, but good location"
overpriced but good locationGenuine Hotels.com guest review
It was a very nice room. Except that the mini fridge smelled like fish. I left a note the first morning and it was not cleaned....don't know if the housekeeper could read English?? perhaps....Genuine Hotels.com guest review
"nice hotel for quick reservation"
fine room had a lil mix up when 1st checked in but quickly resolvedGenuine Expedia guest review
"Overpriced - But functional. This was my 2nd stay"
This was the 2nd time I stayed here. It was still just ok. Really overpriced, but easy access to airport. Get ready to pay for parking, yes, pay for parking! $10/night!! Get ready to pay for breakfast, yes, min $15 and on up for that. Coffee pot didn't work in room, took them about 6 hours to produce another one, but got that fixed. There is a new Marriott […] SpringHill Suites being built just down the street. Can't wait for it to be finished. That's where I'll go then. A little competition for this hotel would be good. Also, WATCH OUT, if you book this hotel on Hotels.com, you will be DENIED the opportunity to earn IHG (Holiday Inn) points for your stay! That's "their policy". Read moreGenuine Hotels.com guest review
Perfect clean, comfortable and close to airport - noticed Delta employee's stay there TOO!Genuine Expedia guest review
"Not worth $103 plus $10 parking"
Got a room from the Expedia 3-star hotel deal. Expedia advertised $78 per night. Final room price is $103 after tax and fees. $10 parking is extra collected by the hotel at check-in. This is not a 3-star quality hotel and not worth $103 a night plus $10 parking. There are many other lodging option in the SJC area.Genuine Expedia guest review
"Slow Wireless Internet"
Everything was fine except too slow wireless internet. My laptop could connect the hotel wifi but it was too slow to use.Genuine Expedia guest review
"really unconfortable bed like 100 years old"
to cold and unconfortable room the bed was really soft, to soft like a water bed i wake up with a bad back pain, the breakfast not so bad, front desk people really scare me ouch, first impresion was i want to run away from this place. i will not came back to this hotel.Genuine Hotels.com guest review
I will not come back to this hotel due to a bad service. not happy with the cleaning of the room.i book 2 rooms and both were dirty.the first seems like they just check out everything was a mess my wife went to the front desk and tell the issue we got a different room. but the other one was dirty also,bathroom wasn't clean and we found wine glasses.they […] change my other party to another room but i was closed to the laundry room and was noisy i was late so they stay in the morning at the checkout time my sister& law complain about it so they said there's nothing that they can do so they offer tickets to the buffet inside the hotel which the service was awesome but like i said i was a bad experience Read moreGenuine Hotels.com guest review
Very satisfied. I love it.Genuine Hotels.com guest review
Nice HotelGenuine Hotels.com guest review
greatGenuine Expedia guest review
Staff very friendly & helpful. Workout room was nice to have available.Genuine Hotels.com guest review
"Close to airport, on time shuttle, courteous staf."
I was hesitant to reserve after reading some of the reviews however, the price was right for the 8 hrs I was spending there before my flight. I was impressed with the friendly staff, and they were a bit busy. Our room was fine, but we weren't expecting luxury. The shower showed its age, but how often is there enough pressure to rinse you clean? There […] was more than I ever expected.... And lots of hot water. Our room did have a window toward the front of the hotel, which made for a noisy night. But other than the noise, the bed was clean and comfortable, staff was friendly. Would stay again, but would request a more "inner room". Read moreGenuine Expedia guest review
Poor service from hotel staffGenuine Hotels.com guest review
stuffy small room. No microwave or fridge. Dated decor. coffee maker was not clean. Broken closet door which they politely offered to fix. Would be more appropriate to ensure everything is fixed before a guest checked in. Overall dissatisfied. Would not return.Genuine Expedia guest review
"Really comfortable beds!!!!"
The overall experience was great. I've stayed at several hotels while visiting my daughter at SJSU and it seems that every time it's on a Saturday, there is a lot of partying going on. This was by far the best controlled. All noise was confined to the area of the party so I was able to sleep comfortably and I mean really comfortably. These have got […] to be the best pillows and beds EVER! I will definitely be coming back. BTW, the hotel charges a minimal overnight parking fee now and I don't think it was reflected in the hotel information on hotels.com Read moreGenuine Hotels.com guest review
"Nice Hotel but charge to much for parking!"
The staff was great , we had a noisy neighbor they moved us ASAP. Nice room... I did not like the fact that we got stuck for $10 additional for parking... the hotel is is great location for most San Jose business.Genuine Hotels.com guest review
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