"Nice experience, good ubication"
It was my second time in this hotel, two years ago I went to Baltimore for a conference and I only use the hotel to sleep, but last week I went with my kids for vacations and was a very nice experience...The pool was not working the day we arrived but the other Sheraton hotel pool was offered... My kids enjoyed the pool and the fitness room ( and the […] TV) . I could relax sleeping in good beds in a silent enviroment. Probably I'll go for a third time if I return to Baltimore for vacations or bussiness. Read moreGenuine Expedia guest review
"Hotel near Camden yards"
Very close to ball park.Sheraton brand is always a good hotel to pick for vacations.Genuine Expedia guest review
"It was okay"
We booked a room with a king sized bed but when we arrived we were told we could have a room with 2 double beds. The man at the counter seemed annoyed that we were not checking in earlier and basically told us we had no options. He was not friendly by any means and made us feel stupid for checking in late. He also told us that we were late and therefore […] had to take one of the remaining rooms available or go elsewhere. I paid for a room with a King sized bed in advance but received a very small, cramped room with a full bed. I am not one to complain; as a matter of fact I love staying in hotels and have no problem paying for the service. However this particular experience was nothing like my previous experiences with other Sheraton Hotels and due to that, I am disappointed. The young man working the front desk late at night made us feel like idiots. He also told us that we checked in too late even though I paid the standard rate for the room many hours earlier. He had no desire to accommodate us, and as another person who works in customer service, I was negatively surprised by his inability to please PAYING customers. Read moreGenuine Hotels.com guest review
We weren't disappointed with our hotel, but we also weren't thrilled. There are definitely nicer hotels in the area that we should have chosen. The service was good, but overall, nothing spectacular. The sheets and beds were uncomfortable and the bathroom wasn't cleaned thoroughly when we got there.Genuine Hotels.com guest review
"Great but no pool"
This was a very nice hotel, better than I expected, however I paid more so that I would have a pool to use and when I was staying it was not open. I wish they would have told me that it was closed before I booked it because it is what I paid for but it was a nice hotel and the rooms were very relaxing.Genuine Expedia guest review
"NIce. Close to the waterfront and ballpark"
The pool was out of order as it needed a new liner. closed for the entire stay. would have thought it would be repaired in the Spring of '13Genuine Expedia guest review
"Nice hotel convenient location"
The room was very comfortable. Nice exercise room and pool. Staff was friendly and helpful. Location is also very convenient, well placed in downtown. Best part was the fruity water in the lobby. One drawback was the lack of free wifi in the room.Genuine Expedia guest review
I had booked a king size room when I arrived there was no availability for a king size it was a weekend for a romantic getaway and we had to settle for two full-size beds!! Very non-romantic also it never stated that we would have to pay $32 a night for valet parking!!! Overall I was disappointed with the hotel!!!!Genuine Hotels.com guest review
"Convenient location to Inner Harbor"
My only "OK" for this hotel was the location, it wasn't too far to walk to the Inner Harbor which is where we were headed. I booked this hotel because it has an outdoor pool only to check in and see a note on the front desk that stated the pool was closed until the following weekend because they were replacing the liner. A noise maker was provided in […] the room, made sense because the noise from city traffic was loud (not much insulation in the walls, obviously). We heard sirens, horns beeping, etc. The second night was the worst. My husband and I were awakened by loud screams and yells at 1:20am. It sounded like a riot. When looking out the window, there was a huge crowd of people who had just left "Tony's Restaurant & Bar" from across the street arguing/fighting on the sidewalk. Police were there but the crowd didn't care, they continued. Eventually, one police officer had one man held down in the middle of the street. Soon after, more police were called in. We counted 13 police cars and 2 helicopters flying above with spotlights shining. Needless to say, this was very scary for us having our family there. Safety comes first, I'd NEVER stay at this hotel again in my life! I know this isn't something the hotel or Expedia could have any control of. But it gives an idea of the type of area this hotel is located in. As for the room itself, very small (not much room to do anything) and the bathroom was very tiny. Ice maker on our floor was out of order. Read moreGenuine Expedia guest review
Hotel is very nice, clean, hospitable. Definitely would recommend.Genuine Expedia guest review
"Exceptionally courteous staff!"
The staff at this Sheraton were extremely cordial and very helpful. Room was compact, especially the bathroom. But other than that, just as we expected. The only disappointment was that the pool was still being refurbished, and that wasn't posted on the website when we booked just a few days prior to staying. It is about a 10 minute walk to the Inner […] Harbor and Camden Yards. This turned out to be a good thing because we ate and drank a lot, so we were able to burn off some of those calories! We stayed 2 nights which seemed to be the perfect amount of time to see just about everything that we wanted to see. Read moreGenuine Hotels.com guest review
"The best expierence"
Had a few problems upon check in but the hotel went above and beyond my expections. Will be staying there again in decemberGenuine Hotels.com guest review
"Eah it served its purpose"
Staff sucked the girl at the front deck had a crappy attitude and was rude. The room wasn't to badGenuine Expedia guest review
"I picked the wrong Sheraton!"
FYI, parking for 2 cars was the same price as our room!Genuine Expedia guest review
"Nice hotel and close the sights I was there to see"
Very helpful front desk and check in and out personnel. The only problem came with housekeeping. I had requested towels at 6PM; had to re-request at 11PM and then finally requested again at 12PM when they were finally sent to my room.Genuine Expedia guest review
"Very nice and very convenient"
Got a great deal for about $100 a night, however, self park was not available so valet parking was $26 a day. Very convenient to walk to inner harbor and Camden Yards. Very nice hotel. The pool was closed which was disappointing. Although they had other locations we could use, it wasn't as convenient.Genuine Expedia guest review
"Expensive parking and Internet"
Close to Inner Harbor and Camden Yards easy walk to dpwntownGenuine Expedia guest review
"Not bad but...."
We didn't want anything fancy, but we did want an outside pool, that's why we booked this hotel. What we found out when we arrived was it's being renovated, in the middle of summer! It would have been nice to know when booking, maybe that's why they didn't tell us; we would not have stayed there for that very reason. We waited at least 15 minutes before […] we were checked in, the young lady did try to get help as the queue grew longer but it was a long time coming. The room was okay, functional, no safe or refrigerator which was a surprise. The dining room/bar area looked like an incomplete after thought; it lacked character and atmosphere. The staff were great over all, friendly & helpful. The hotel is okay if you don't want anything special, although not the Sheraton standard I've previously experienced. Read moreGenuine Expedia guest review
"Close to center of city"
Slow check-in, room not cleaned until I reminded staff. Overall restaurant staff the best, most attentive, courteous . Front desk staff needs training in customer service.Genuine Expedia guest review
The price was good per night, but one has to pay for too many extras. For instance, web access and parking were both expensive. With other hotels where I have stayed, these were part of the overall fee. The cost for parking and web access was more that 30% of the nightly fee.Genuine Expedia guest review
Rooms are a little dated, pillows not so great. Location was very good for walking to Inner Harbor and Camden Yards. Valet was very good.Genuine Hotels.com guest review
"hotel fair parking terrible,no parking"
check out staff rude didn't seem to be concerned about our stay didn't offer any alternative parking I think they already had my money so I was on my own.i have stayed in many hotels but I never had to pay to park at the hotel I paid money to stay at.it flat out sucks I will never stay at this place again.periodGenuine Expedia guest review
"Close to Inner Harbor"
The hotel was average at best. The hotel restaurant looked dingy and old and not very satisfied with the breakfast buffet and price they charged. I believe that a continental breakfast should have been included in the price. The Sheraton also charged $4.95 per four hours for wi-fi when almost all hotels offer it for free. Parking will cost you $28.00 […] a day by Valet, unless you find your own parking garage somewhere else. After walking around the city we found plenty of daily parking garages with cheaper rates near the hotel. Read moreGenuine Hotels.com guest review
First had requested a double bed smoking room, received a king non smoking room. For 288/night there should be at least a fridge. Called twice for room service to bring more coffee and never got it. Only fantastic thing about this hotel is its location, walking distance to fun bars, and sporting events.Genuine Hotels.com guest review
"An average stay"
My stay was only one night. It wasn't a nightmare but also nothing impressive. The pool was closed during my stay for renovation. The staff were very pleasant and helpful. They were the best part of it all. The room was okay, nothing impressive but met my needs. It is nicely located close to the Harbor and other good places to eat.Genuine Hotels.com guest review
"Hotel--nice; Room--not so much"
Needs to use its budget to make its actual rooms nice, not embellishing in frivolous artistic touches to the lobby. If the rooms matched the entrance, I wouldn't have had a problem. Instead I felt increasingly duped the closer I drew to my room. The hallway on my floor badly needed a vacuum. My room's carpet was dingy & rippled, the shower tile was […] mildewed, and there wasn't even a mini fridge or microwave in the room. The air didn't work either, so after a failed attempt by maintenance to fix it (the guy was very nice & helpful, my qualm isn't with him), they moved us to a room that did contain a fridge & microwave. Why we didn't deserve one the 1st time, I don't know. Read moreGenuine Hotels.com guest review
our experience was ok when t was time to check out we had to take the stairs down to the lobby from the 5th floor.. There were no available elevatorsGenuine Expedia guest review
"Close to everything"
Easy access to convention center, camden yards, & inner harbor. Friendly staff. Hotel dining options were lacking.Genuine Expedia guest review
The property offers a nice, clean, pleasant experience with access to many local attractions.Genuine Expedia guest review
"Needs to be updated and cleaned"
Decent hotel but some things in the room were dirty and I do not usually complain. The roll out bed they gave us was filthy and the carpet had stains all over it.....Bathroom was OK though.Genuine Hotels.com guest review
"bargain pricing last minute choice"
Fair pricing, accessibility is great, central to everything. Attendants are inexperienced and dispositional to questions, comments and suggestions. Great amenities with sports bar, but overall not accommodating to families and children, appeals to professional and conference stay overs.Genuine Hotels.com guest review
"Tiny room, extremely over-priced."
Small, noisy room. Extremely over-priced. Parking is not included, and getting into the public deck by the hotel was a pain.Genuine Expedia guest review
Our stay was great as we attended a ball game and the location to the stadium was good. However, two things. One is it would be nice to offer even a continental breakfast. My husband and I travel often and the majority of motels and/or hotels now offer something for breakfast which is convenient for those of us who like to get on the road asap in the […] morning. Also, we paid I thought quite steeply for valet parking. That's another thing we never pay for when we stop overnight. Otherwise it was very nice. Read moreGenuine Hotels.com guest review
"Clean and comfortable room."
Saw a two-inch cockroach on the lobby floor by the registration.Genuine Expedia guest review
"Close to must-see sights and buses"
The surrounding around the hotel was very loud with traffic, police cars and ambulances all night. It was not a comfortable night sleep.Genuine Hotels.com guest review
"hotel parking too expensive"
the room was nice, it was along walk to and from the harbor. no good eatery near by. the parking was expensive. i was given a room on the North tower, the view was horrible. i thought i was going to get a view of the harbor or at least the downtown area.Genuine Hotels.com guest review
"enjoyed my stay"
Nice hotel I enjoyed my 1night there good friendly staff restaurant was good overall I will stay again an reccomend!!!Genuine Hotels.com guest review
Everything was nice, except I'm still baffled why there are multiple Sheratons stacked on top of each other. I accidentally walked to both of the other two in Baltimore before I found the right one. (Also, why can't the computer systems talk to each other? That seems strange...) Otherwise, everything was pretty good.Genuine Hotels.com guest review
"Walking distance to city center area"
Very good. Staff was very helpful.Genuine Hotels.com guest review
"Solid overnight stay"
My girlfriend and I had a nice stay this past weekend here. The location is fantastic, a stones throw away from the Inner Harbor which is extremely convenient. The room although small was pretty nice, nothing too fancy. It was kind of a bummer that there wasn't a fridge in the room to keep our leftovers from dinner from going bad. The staff was very […] helpful and friendly. The surrounding area is a little suspect but we had no issues whatsoever. Would definitely stay again when we visit again! Read moreGenuine Hotels.com guest review
"Beds were comfortable but won't stay here again"
My family and I visited Baltimore for the weekend. In the past I have been happy with Sheraton properties. I chose this hotel because of its proximity to Camden Yards and the Inner Harbor. While it appears the hotel was renovated in last 10 years and the rooms were clean and beds comfortable, I didn't find the ammenities to be on par with other Sheraton […] properties for a family vacation. This hotel is good for business travelers (in room fridge and microwave and large work area) - but the room was small (particularly the bathroom) for a family of 4. I didn't find the hotel staff to be helpful or responsive. We reserved a crib for our room when making the reservation. We arrived before check-in time and pre-registered at which point the clerk assured me the crib was ordered and would be in the room. When we checked in later that day, the crib was not in the room. I was told it was on its way - so we waited in the room. 3 1/2 hours later, still no crib and 2 different people called to ask if the crib had arrived. Not wanting to wait around any longer, we left and checked in with the front desk on the way out. I was then told that they had run out of cribs and had to bring the crib from another property. Why weren't we told that in the first place? We would not have wasted 3 hours of our 2 day vacation. Read moreGenuine Hotels.com guest review
"Not worth the money"
We spent way too much for two nights and the room was cramped and cold. Also, it was not the room pictured online which was very disappointing.Genuine Expedia guest review
"Walk till you drop"
We did all the touristy things, and the location provided walking distance to so many sights.Genuine Expedia guest review
Nice place. convenient, easy to find. See comments below for other.Genuine Expedia guest review
Nice room, comfy bed, awesome serviceGenuine Hotels.com guest review
Everything was great!Genuine Hotels.com guest review
Went to the Orioles/Red Sox game and had a great time. .Genuine Expedia guest review
"Sheraton in Baltimore"
Stayed one night at this hotel. The room as small but clean, the in room TV service was choppy on several channels bit we did not watch much anyway. We picked this hotel because it was in walking distance to Camden Yards ball park. Its about 6 blocks away and a good daytime walk. Would not do the walk back after the game again theneighborhood around […] the park is not great. Read moreGenuine Hotels.com guest review
"Nice hotel close to camden yards"
Very sound sleeping, rooms were a bit small overall very relaxingGenuine Expedia guest review
"Close to Camden Yards, Inner Harbor"
Great hotel for stay near Inner Harbor. We used valet parking but really got two days parking for one day rate. Treated the kids like royalty. Hotel pool refreshing after a hot day at the ball game.Genuine Hotels.com guest review
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