The room was small for two adults and two teens. Bathroom was even smaller. That said, it was clean. It might have been a good night's sleep, if not for the party going on down the hall. The walls were paper thin and we could hear the individual voices and the pounding music. Security had to come up twice. Neighborhood. On the walk back from the waterfront, […] we turned down our street (maybe 3 to 4 blocks from the hotel) and found ourselves walking past strip clubs and working girls out on the street, and another block down we were approached by some guy who was unintelligible and clearly high. Next time I stay in Baltimore, it will be ON the waterfront. Read moreGenuine Hotels.com guest review
"Good hotel within walking distance of the harbor."
Overall we had a great stay at this hotel. The room was clean, comfortable and well maintained and the hotel staff were extremely friendly and helpful. It's about a ten minute walk to the Inner Harbor which is very convenient. There are two areas that need improvement. First, the pool needs to be heated. Even on a sunny day, the water was far too cold […] to enjoy it. Second, the complimentary breakfast is a nice touch, but it needs to be better stocked and laid out a little better. I would definitely recommend this hotel and I would definitely stay here again. Read moreGenuine Hotels.com guest review
The staff was friendly and helpful. The room was very clean. Beds were extremely comfortable! Nearby to restaurants and bars. Would definitely stay here again!Genuine Hotels.com guest review
"Breakfast was not good!"
Great location for what we were doing. Walked down to the inner harbor and baseball game. Took the free bus up hill. Room was great size but the bathroom is very small. Not really any counter space in bathroom. When we took showers, the water backed up. Microwave and fridge were nice but you need to ask for them. Breakfast was horrible!!! The lady on […] staff was not nice and it wasn't very organized. I suggest eating somewhere else for breakfast. Didn't try the pool cause it was cold. Overall okay, but we wouldn't stay here again if we came back to Baltimore. Read moreGenuine Hotels.com guest review
"O.K. If you don't mind walking"
The hotel was nice enough. Front desk staff very nice. Not quite shabby, but probably will need to be updated soon. Carpet first! If you don't mind walking, close enough to Inner Harbor. Surrounding neighborhood seems a little iffy during weekends when no one is around. Be prepared for the cost of valet parking.Genuine Hotels.com guest review
Not bad at allGenuine Hotels.com guest review
"good hotel for the price."
overall the hotel was good. Was a good price and location to the Inner Harbor. the only bad thing was the staff seemed a little ill trained or ill prepared.Genuine Hotels.com guest review
The bathrooms need a fan!!! The free breakfast was a little hectic & unorganized. The restaurant/bar needs more than one person working ; it got busy & he was alone.. The valet was prompt & awesome. The checking in was great; they allowed us to 1 hr early.Genuine Hotels.com guest review
The hotel itself is fine with great service. The location is subpar. While it is close to metro and light rail, there are no bars or restaurants nearby.Genuine Hotels.com guest review
"re do in process"
old hotel property being transformed..a lot of work yet to done. desk and chairs show age, doors show chips and scratches. Staff didn't know surrounding area. Renovation ongoing, but no disclosure by property. Price was cheap...but as they say, if it is too good to be true......Genuine Hotels.com guest review
Wasn't happy with the valet service.Genuine Hotels.com guest review
"Where to start? Not a great review..."
Well, there is a small laundry list. 1 - the folks who work here do not seem to know the place well. Called ahead of time and asked if there were washers and dryers. They said "no". Got here - and there were. But vending machine selling detergent non functional. Not to worry - we will get you some they say. An hour later while I was sitting in the laundry […] room waiting for them, and no one answered the front desk phone - no soap afterall. First night, shower would not drain - they called in maintenance. Second night - toilet plugged - maintenance again. Add to that running out of toilet paper and our key card ceasing to work 3 days in and ugh. It piles up. In August the outdoor pool was chilly - not heater there. Girl at front desk told us it would take a half an hour to go to DC by personal vehicle. WHAT? Anyone with google maps knows that unless you are in a vehicle that takes flight that was ridiculous. You have to know those things at the front desk. Walls are a little thin and windows even on the 20th floor let in loud street noises. Location-wise - that was a bonus. Safe to walk around with my kids. I can say that every person here had a smile and at least TRIED to help...but I would have to seriously think about staying here again. Read moreGenuine Hotels.com guest review
"close to the Baltimore Harbor"
Staff was friendly and helpfulGenuine Hotels.com guest review
The hotel was nice until I got to my room nice room overlooking Baltimore but the bed was dirty it stunk and had grit in the bed the sheets and the pillow smelled horrible and the the bed was very gritty I had to shake the sheets....Genuine Hotels.com guest review
"staff was very pleasant, and easy to talk to."
Staff was,very attentive, and pleasant.Genuine Hotels.com guest review
My stay was OK. When I got there and checked in my room it seemed descent. When I went into the bathroom it had hair everywhere. There was like a juice sting on the tub,and the mirror wasn't clean. The front desk offered us to check out at a later time because housekeeping had already left.Genuine Hotels.com guest review
"Baltimore convention stay"
I liked the hotel. It is a little far from the convention center. I mapped it before I booked so I was not disappointed. Also even though the name says "Harbor," the hotel is not close to the Harbor. The valet parking is expensive and less expensive choices are available. The hotel is nice and comfortable. The continental breakfast met my expectations. […] The employees were nice and I had a excellent stay. Read moreGenuine Hotels.com guest review
Very helpful, The only recommendation I have is that they should have a safe in the roomGenuine Hotels.com guest review
The room I was in had dirty towels . The lady that checked me out had poor customer service . She had a bad attitude . Also they charge me more than what the price was quoted to meGenuine Hotels.com guest review
"close to sights but BAD nieghborhood"
Very Nice employees. beautiful lobby, diner, rooms were nice but needed update on wall and doors. Great fitness room!, and pool was nice but the furniture was old.Genuine Hotels.com guest review
Bed were comfortable, not enough front desk help. Morning breakfast was a joke.Genuine Hotels.com guest review
Overall good location great Service excellent.the only bad thing i can say is that guy working outside black tall.men totally ignore me when i just want to ask if there is shuttle available to the airport but hi was to busy talking to his coworker,so i just walk away.Genuine Hotels.com guest review
The hotel was fine, but they had no restaurant but did have a bar, understand they might have been in renovations or upgrading that area, area around the hotel was ok, but the advertise it as The Baltimore Harbor Hotel and it's 4 blocks away, Not bad for the price, I would stay here again, but will use shuttle or taxi service after 10pmGenuine Hotels.com guest review
"Completely Unreliable-overbooks & sends ppl to BWI"
I will never stay at this hotel again. The hotel intentionally overbooked reservations and tried to send more than 20 groups to a Holiday Inn Express at the BWI airport instead. I had pre-paid for two hotel rooms and attempted to check in at 11am on the day of my reservation. The hotel staff confirmed our rooms but told us they were not yet ready. That […] was not a problem - we stored our luggage and came back around 5pm to get ready for a baseball game. We walked into a lobby full of angry guests and learned that our hotel rooms had also been given away. They tried to send people all the way out to BWI instead. Even without this fiasco, I can honestly say it was the most unorganized hotel I've ever been inside of. The staff weren't necessarily rude - they were just non-existent. I had stayed here in the past when it was a Sheraton and part of Starwood hotels. It is very clear why they are no longer part of the Starwood brand. Do not stay here - even if the rate seems attractive. You'll end up out at BWI... assuming there are staff members around to tell you they've given away your reservation.... Read moreGenuine Hotels.com guest review
"Fire Alarm Testing"
The fire alarm was tested in the middle of the day without warning. We walked down numerous flights of stairs, which was difficult with my chronic pain, only to be told at the bottom that it was a test. When we asked why there was no notice about the testing, the people at the front desk said they didn't know the alarm was going off because they can't […] hear it at the desk. Also, one of the lamps and the comforter in our room were in poor condition. Read moreGenuine Hotels.com guest review
"Close to all - Very Nice"
The hotel staff was very friendly and helpful. They were knowledgeable about the surrounds and went out of their way to help my daughter and I to find places. I would highly recommend this hotel for anyone traveling to Baltimore :)Genuine Hotels.com guest review
"Very Nice Hotel"
Very clean hotel, hotel parking was $32 but well worth it. It's in a great location to both the Inner Harbor & Camden Yards.. I recommend this hotel highly ..Genuine Hotels.com guest review
"UMPHLOVED Our Stay"
Staff was friendly and professional. One of the best hotels I have stayed in for the price.Genuine Hotels.com guest review
Not the most elaborate breakfast spread, but you can't beat the price. Located in a nice area of Baltimore.Genuine Hotels.com guest review
"Nice & Adequate for one nite stay!"
The stay met the requirement for both Location and Accommodations. Although fixtures at the Front entrance area were noticeably un-wiped the Hotel service was very helpful and provided great service. In addition the gentleman receiving baggage were courteous and gave help information. Great recommendation from a Bellmen; On where to go for Dinner restaurant […] with Wife and Friends. Read moreGenuine Hotels.com guest review
Room was clean but a little small.Genuine Hotels.com guest review
"Inner Harbor just a few blocks away"
Check in was easy, they had a room available so they let me check in early and the room was exceptional.Genuine Hotels.com guest review
Hotel is close to everything. Has valet service so that's nice but can get pricey. Breakfast was decent. Rooms okay-a bit on the older side, but nice. Our room was clean but a little dusty, perhaps no one had stayed in it for a while or maids just didnt dust prior to our stay. For a discounted price ($100/night) this place is good. I wouldn't pay full […] price though. Would rather stay father away from city for cheaper at a nicer chain hotel, but I also prefer suburbia to downtown. Read moreGenuine Hotels.com guest review
First time to Baltimore... Hotel was very convenient to our destination. Hotel staff was very helpful. Only one slight issue.... lamp in room was not operating by switch, had to plug and unplug to electrical outlet. Would absolutely recommend to anyone looking to stay in Baltimore Harbor area.Genuine Hotels.com guest review
I really had a great time the hotel was nice I would come back and stay againGenuine Hotels.com guest review
There were no outlets next to either side of the bed. 2 of the 3 lights in the room did not work. Whole room was very dusty. The breakfast buffet lasts longer than they say so that was good because we were late. Not a bad walk to the harbor. Wish they had a restaurant to get room service. Everyone was very nice to us.Genuine Hotels.com guest review
"Did not live up to expectations"
Our room was never cleaned. When we checked out we were told that we needed to request that the room be cleaned. Breakfast was included, however they were in short supply of most items and the lines were long. A hotel that size calls for more than one toaster and 2 waffle makers. The room was also very noisy.Genuine Hotels.com guest review
Management was very responsive to our issues. Would stay again.Genuine Hotels.com guest review
"Great customer service"
We had an issue with the air conditioner in our room and the hotel staff went above an beyond to get us a new room right away. Front desk and the graveyard maitenence man were amazing. We also had excellent customer service with the bar tender and the valet guy. Even though the rooms were just ok, I would recommend this hotel based in customer serv […] ice. Read moreGenuine Hotels.com guest review
Hotel staff was very friendly. The best part is it's location. You can walk to the harbor.Genuine Hotels.com guest review
Very enjoyable stay. Nice pool, people, location and price. Somewhat small old bathroom. Fantastic value for the price.Genuine Hotels.com guest review
"Less then Expectational"
We stayed from Thursday till Saturday am. We paid for a CLUB room. The only thing the club room came with was being on the 20th floor. No extra amneities (expect for the tiny bottle of shampoo, wash and lotion all an uknown name brand). Apparently, this hotel was a Sheraton. The owners decided to go out on their own, which is certainly obvious. The […] continental breakfast was AWFUL. Your only hot made option was waffles or something from the toaster. Our fridge in the room leaked. Soaking our bags and anything else that was surrounding it. Had to call for more towels/washcloths as they had only given us 3 each. Even though we had 4 listed as occupying the room. Fitness room and pool might have been THE ONLY decent thing about this hotel. Even the 'lounge' area was a ghost town. We did have the most friendly bartender EVER, Poor guy would be better off tending else where, this place should be great ful he stays. Read moreGenuine Hotels.com guest review
The moment we walked into the hotel, the staff interacted --valet, housekeeping, restaurant- breakfast, reception, and pool -- in a professional, friendly, and a respectful manner. We used hotel parking for our convenience and the car was always available ahead of time which was a huge help. There is also nearby overnight public parking available and […] restaurants, shopping within walking distance. Recommend to upgrade the breakfast with healthier options. Read moreGenuine Hotels.com guest review
goodGenuine Hotels.com guest review
For the price this hotel was good. It was 6 blocks from the Inner Harbor, an easy walk for us, but it was uphill on the way back. Not a bad neighborhood. I wish the hotel had free coffee in the lobby as most hotels do now a days. The pool was decent. The breakfast was just okay. I always book hotels with free breakfast and usually it is slightly better […] than this one. The staff was very nice. The hotel is nice, our room was good, pillows and bed were comfy which is usually not the case in most hotels. Read moreGenuine Hotels.com guest review
"Peaceful, Relaxing & Comfy"
Great location, generous staff, super comfy beds!Genuine Hotels.com guest review
Great location but paid parking disappointing.Genuine Hotels.com guest review
"Do not Expect much"
Okay there is NO restaurant, NO room service, NO premium channels. Had to be moved three times, room was dirty (footprints of bedspread), AC broke, they bought us a fan that broke too. If you want to stay in a budget motel this is the place. It is not a 4 star but maybe a 2. The shower head fell off while taking a shower. The lobby is pretty but it […] does not go beyond that. In town for a funeral needed the restaurant because of viewing schedule and very disappointed. Front desk just gave me a map. I know nothing about the city and had two kids that needed to eat. VERY DISAPPOINTED. Nothing listed about this hotel is accurate. Read moreGenuine Hotels.com guest review
I could never get in touch with anyone at the front desk by phone. Every time that I would go downstairs they weren't even on the phone or doing anything. My room only had one wash cloth in it. Other than that the place was fine. Also, the waffles for the continental breakfast were really good!Genuine Hotels.com guest review
"Reasonable, but far from amazing"
First of all, parking. The hotel parking is valet-only, and super expensive. I parked all weekend (three days) a few blocks away, and I paid less than what the hotel wanted per night. The room was small, but it was as advertised. A/C was very touchy, wouldn't turn on no matter what the thermostat was set to. Continental breakfast was nothing to write […] home about. Read moreGenuine Hotels.com guest review
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