"poor service, decent rooms"
We had a horrible time getting any sort of service from the staff of this hotel!! The room was clean and they had new bed linens, but only came with two towels and there was no turntable in the microwave making it unusable. They were unwillling to give us more towels (said they were full but there were several empty rooms) and when they finally gave […] us a plate for the microwave it didn't fit. They were in the middle of a do it yourself remodel which was noisy and disruptive too. Save your money and stay at one of the many other hotels in town. Read moreGenuine Hotels.com guest review
horrificGenuine Hotels.com guest review
The room was filthy with cracker crumbs all over floor and entire crackers and packaging behind nightstand, trash in trash can, container lids in bathroom, and only one clean towel. Reported to manager with NO resolution: "We just don't have any clean towels". Please find someplace else to stay!Genuine Hotels.com guest review
The bathroom smelled of dirty socks the entire stay. The walls and air vents were covered in dust. The beds were very small. It said 2 queen beds, but they were full size beds. the floors had MANY stains on them. The breakfast was not available after the first day of stay, so therefore we had to spend more money than planned. I checked out a day early […] because of the room quality and have yet to receive my refund. I will NEVER stay there again, nor will I recommend it to friends and family. Read moreGenuine Hotels.com guest review
"Could use a make-over"
The hotel is in a good location near interstate I-20 and the desk attendants were friendly and helpful. The hotel has peeling paint on the metal stairs and overall tired appearance. The room had fresh, clean linens, however the bathroom door was not secure on the hinges, the vanity light was burned out and a few other minor maintenance issues were noted. […] There are many other hotel choices at this exit, so I would not likely stay at this Baymont again, in it's current condition. Read moreGenuine Hotels.com guest review
"Comfy beds and really great service!"
When we checked in front desk clerk was extremely friendly with quick service. Room was spacious and clean. Clerk called to asked us if we were satisfied with the room. Very impressed. Slept so well I missed the free breakfast. Heard no outside sounds. AC kept it freezing cold which is just how I like it. Would stay there again for sure.Genuine Hotels.com guest review
This was the lowest poorest Baymont hotel I've EVER stayed in water wouldn't shut off in shower carpet had burn holes I've never stayed in a baymont that all rooms were smoking rooms the pool was beautiful but it was closed in the middle of June. Would NOT recommend drunks knocking on my door all hours of the night & a door next to us that was a closet […] & nobody's room. Staff was adequate but gave no reason why the pool was closed just said "it's closed" Read moreGenuine Hotels.com guest review
"Cleanest room ever!"
Because of the exceptional price, I was not expecting much from my night's stay at the hotel. However, this room was the cleanest room I have ever seen. I even had to pull out the bedside table, and there were no dust-bunnies! Amy and Karen were very helpful with my questions about the area. I plan to stay there again!Genuine Hotels.com guest review
it was the worst stay i have ever had first day no tv calb in our room there was calb every where there then house keeping was rude to my husband because he had a accident and we needed the bedding chang then we had on electic for 6 hours during the night about suffoced but all the bussninnes around us was still onGenuine Hotels.com guest review
Great bed, good night sleep after a long day was a blessing. No bottle water at breakfast but otherwise good breasfast slections. Outside could be cleaned up a bit, new paint and sweeping sidewalks.Genuine Hotels.com guest review
Everyone was so helpful and if you give the attached a 10 for his work he deserves a 20 score for his costumer service thank you for making our stay awesomeGenuine Hotels.com guest review
"Not staying here again."
We will not be going back to this hotel. The girl at the front desk in the morning was very rude and acted like she did not want to be there. The bathroom in the room was dirty and had hair on the toilet seat. The A/C only blew air not cool air. The swimming pool looked filthy. We stay at hotels about 6-8 times a year and this was the worst place we […] have ever stayed. I have not written a bad review on any hotel until now. Read moreGenuine Hotels.com guest review
Evening staff is great, but the night staff is rude. Didn't have face towels in the room and the tub was dirty. When you call night shift to complain, they sent someone who wipe the tub with vinegar (no water)Genuine Hotels.com guest review
Not bad. Some minor maintenance woes. Rather comfortable and definitely priced economically.Genuine Hotels.com guest review
"So bad we could not stay."
I reserved 2 rooms more than a week in advance. When we tried to check in at 3pm, no room was ready, and they tried to give us 2 rooms,smoking, with one bed on the 2nd floor. We are all 4 mobility impaired ( which I made clear in the reservation) and require ground floor rooms because we cannot climb stairs. Three of the 4 have breathing issues and […] cannot be around smoke and we all require separate beds since we are not married to each other. We were told to go away and come back later and rooms would be ready. We did and were given a king room and a double queen room. When I checked the rooms, the king seemed to be made up, but did not have bath linens or a working light in the bath room. The double queen was filthy, with dirty, soiled bed and bath linens, missing light bulbs, and the bath tub was full of dirty bootprints and had a rusty hole where the overflow drain should be. They were extremely short staffed and never answered the phone. DO NOT BOOK A STAY HERE UNTIL THERE IS MAJOR RENOVATION AND REPAIR. Read moreGenuine Expedia guest review
The room was not worth the price. No light bulb in the bathroom The curtains was falling down The TV only worked , if you used two remote No water pressure. An not hot at all. Stains on the blanket as well as the chairs.. I should be given a refund.Genuine Hotels.com guest review
"one night stay"
Bathroom was small and some mold spots around top of tub, not so bad that you didn't want to get into the tub but still didn't like seeing it.. Beds were very comfortable. Breakfast was good with many choices. I would stay again if not for the bathroom.Genuine Hotels.com guest review
It's a clean hotel, very quiet. It's what I expect from a hotel.Genuine Hotels.com guest review
Great Stay! Great Location from I-20Genuine Hotels.com guest review
Was in town for a week and checked out early after first night. Non smoking room had a smokey smell. Dimly lit parking lot and was worried about my vehicle. Bed was lumpy. Wifi was pitiful and could not connect.Genuine Hotels.com guest review
Location and outside appearance of this hotel is not great. For someone traveling and spending 1 night it's ok. Good bed , sheets , pillows. Office staff very friendly and helpfulGenuine Hotels.com guest review
I have stayed at this location 5 different times. It has become progressively worse. So I'm trying others in the same locale. See my additional reviews for how the competition fares...Genuine Hotels.com guest review
Varied menus make the breakfast worth the price of the room alone. 37" flatscreen, granite tops, firm bed, nice pillows. The staff is personable and takes the time to get to know their guests. Hot tub and pool. Easy access to major roads.Genuine Hotels.com guest review
"Fire the maintenance staff"
There was a leak under the vanity. In the morning, I enter the bathroom, slip, drop a glass but recover my balance. After mopping up the water and glass fragments, I place the waste receptical under the leaking shut off valve. I inform the front desk of service needed and caution the housekeeping staff. I return that evening to find the faucet is still […] leaking. I am now serenaded by a drip for 2 (two) nights without resolution. My advice? Wear galoshes... Read moreGenuine Hotels.com guest review
I was really expecting a lot more. The room was okay, bed was comfortable but room was not as clean as I would have liked. But for 8 hours for a sleep and a shower, it worked.Genuine Hotels.com guest review
Beds confortable sleep all nigt room diferent from advertice horrible internet wifii uselessGenuine Hotels.com guest review
Stay was greatGenuine Hotels.com guest review
Bring your own coffee maker and (if you ask for a smoking room)ash trays. Toilet paper rough bought my own and you might bring some bath towels since they take your and wash before you get any. Also they are short staffed on cleaning up rooms. Very disappointed, thought the price was good but you get what you pay for.Genuine Expedia guest review
"right off 20"
We drove 17 hours straight before we stopped everything seemed alright, but at that point I was ready to sleep in the car. Location was convenient, right off the highway, breakfast was decent(waffles cereal and bagels).the room did exactly what we needed it to, nothing fancy.Genuine Hotels.com guest review
The room was nice but the light fixture cover did fall on our son when he went into the bathroom. Bathrooms are a little small but it was clean. We'll stay again on our way through.Genuine Hotels.com guest review
"Great hotel for travelers with pets"
This was a great place to stay. Right off the interstate and pet friendly. They had a good hot breakfast and were great helping us with a late night check in.Genuine Hotels.com guest review
"my overnight stay"
Great beds!!!Genuine Hotels.com guest review
Had to get moved from room to room....... the second room we were put in the shower didn't workGenuine Hotels.com guest review
"Baymont Longview Tx"
Hotel staff great. Room average. No coffee pot in room and tub was a little moldy. Big stain on carpet looked like maybe ink. All in all a good value for the moneyGenuine Expedia guest review
"Nice as always."
We choose to stay here when on call because we know what to expect which never disappoints us. I am in the medical field and this location gives us easy access to see my clients. It's a plus that everyone is so nice during a harried period of time.Genuine Hotels.com guest review
For a last minute, "beggers can't be choosy," no nonsense holiday booking, the hotel was just good enough. I felt for the price, the overall cleanliness of the hotel could have been better. We stayed for 2 nights and the cleaning crew didn't come in our room to switch out towels or straighten up at all while were there. I had to request fresh towels. […] Bathroom tub had mildew in grout. That's really my only complaint. Beds were comfortable and really that was what we were going for to begin with. It was a better choice to stay there than with the lack of privacy with family we were staying with before here. Read moreGenuine Hotels.com guest review
We checked into our room and as I was getting ready to go to bed there was a black bug crawling around on the sheets. The room had a funny smell and looked like it hadn't been cleaned in awhile. Before we could use the bathroom we had to wipe some one else's urine off the seat. The door frame was rotted, there was a spider web in the corner of the room, […] and dust on the walls. The mirror was also not cleaned as it looked like someone had smeared lotion on it. Worst stay at a baymont inn and suits and I will never stay at this one again! Read moreGenuine Expedia guest review
toilet wouldn't stop running but over all... we stay here quite often. Good value and clean placeGenuine Hotels.com guest review
"Good stay for the price."
Everything was great and they even had truck parking..Genuine Hotels.com guest review
the carpet was stained. the room didn't seem "fresh" . only 38 channels on cable.Genuine Expedia guest review
"Not as described by Hotels.com"
Was told it was new. It was not. Lobby wall paper was torn and peeling, walls and doors were damaged behind front desk. It was in a bad part of town. Rooms open to outside with guest cooking in evening outside their doorway on back of a pickup. Highway noise was loud. Pillow on bed had not pillow slip. A/C unit was very loud and did not cool. Had to […] keep manually cycling unit off then on to force it to cool. General appearance of hotel was run down. Read moreGenuine Hotels.com guest review
Friendly staff,pet friendly, clean room, hot water , breakfast was fair. Will book again if staying in the area price reasonableGenuine Hotels.com guest review
"night mare night"
if you want to have used sheets on your bed stay here. if you want to stay in one room and have to take a shower in a room 10 doors down stay here .if you don't have protection don't stay here not a place for children rooms were moldy bath tub broken rooms have very bad smell we would not take our clothes off we only had 1 towel in one room no cups […] of any kind in both rooms the rooms were over priced for what we got and where they are located Read moreGenuine Hotels.com guest review
"Good Value for the Price"
Was a comfortable stay, and the Hotel Staff was excellent.Genuine Expedia guest review
"nice hotel close to iterstate"
the staff was nice and helpful and the hotel was vary peacful which is rare these days.Genuine Expedia guest review
"it was a good night"
Alot of things could hAve been better. Shower was nasyy with peeled paint & stained. Carpet dirty. But beds were comfortable & great tv & a/c.!Genuine Hotels.com guest review
This room was gross I asked for non smoking I don't smoke when I got there I was told it was the last room from Expidea. That was not true there was no cars in the parking lot and it was a sunday. Will never stay here again. There was no towels eitherGenuine Expedia guest review
"Great nights sleep"
Was visiting for a friends family reunion they all stayed at The Hampton Inn but I choose Baymont it looked just as nice as theirs bed slept better last year I stayed at the Hamptons this year and from now on Baymont will get my moneyGenuine Expedia guest review
"Good hotel, older facility"
The staff was very nice here, and the room was clean, even for an older facility. However there were small issues with broken ice makers and machines that didn't work for breakfast. Still we would return there. Overall it was good.Genuine Hotels.com guest review
Breakfast was nice with cereal, bagels, juice, coffee and Belgian Waffles. Room needed painting, holes in the walls, bathroom needed makeover, pool looked OK, but it was too cold to go in. Towels were older and should be replaced. Front desk was very nice, but room was hard to find with the directions given.Genuine Hotels.com guest review
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