The smell of the cigarettes was unbearable and disgusting, I left the hotel smelling like cigarettes.Genuine Hotels.com guest review
"Horrible, stay away."
We payed extra for a refrigerator and got a room without one. We were told there were no rooms available with one and we were told we wouldn't be refunded. We took pictures of a moldy wall in the closet, badly stained bath tub, badly stained carpet, ceiling peeling, AC unit didn't even have a cover so bare metal was showing, no clock in room, and there […] was no smoke detectors in the room. We asked to talk to a manager and was told one isn't there. We asked to talk to one via phone and we were told that they were not to be distributed so they couldn't get them for us. Read moreGenuine Expedia guest review
the wrost place that i have ever stay, expendia should not listed, i went to another hotel, BAD PLACE Can i get my money back?Genuine Expedia guest review
"Horrible! We were only there for 15 mins"
We were impressed by the reviews and pictures on the website. When we arrived the lobby was nice and comfortable. Driving around the complex, our room was in the back, it was a little unsettling. Graffiti all over the walls and paint chipping off, more graffiti on the elevator door. When we arrived at our room as soon as we opened the door we all started […] coughing from the overwhelming smell of bleach and upon entering the smell did not dissipate. I went to use the restroom and the bathtub had large rust spots all over, and the shower curtain was just 2 cheap liner nothing more. And there was half a roll of toilet paper, no extra rolls. All the washcloths were stained brown and smelled of bleach. When we went to pull the sheets back on the bed, the entire set of bedding had a giant cigarette burn down to the mattress as if no one had changed them. We got the overall impression that it was a cheap crack motel, for lack of a better phrase. Read moreGenuine Expedia guest review
dirty carpets, bed sheets, toilet accumulates water on the floor.Genuine Hotels.com guest review
First of all, hotel was hard to get to, on a back parking lot to an old strip center. Second, I paid extra to have a fridge and iron, neither were available.. the internet wasn't available either./ The pool? It was GREEN.. and the "breakfast" was stale bread and cereal. I was booked for three nights, but checked out after the 1st night and went elsewhere. […] I was in town for a funeral, and this place did nothing to reduce the stress for my kids or myself. They gave me a song and dance about refunding my other two nights (I pre-paid all nights through Hotel.com), and I'm still waiting on my refund a week later. I will NOT stay here again. Read moreGenuine Hotels.com guest review
"Do not stay..."
Its very bad and not recommendGenuine Hotels.com guest review
Unfortunately this was so disappointing and should not be be a 2.9 total. The room was dirty, everything was very old, heard lots of complaints of broken items in rooms from other guests, and breakfast consisted of 2 cold cereals and white bread slices. We don't usually change rooms and don't need fancy but was ended up finding a different hotel after […] 1 night. Read moreGenuine Hotels.com guest review
"Don't do it!!!!"
I should have paid more attention to where it was located. My first trip to Houston and I am way less than pleased. I think motel 6 would have been better. They never had towels the pool was green. Customer service was horrible from check in. The female behind the counter was too into her phone than checking me in. She also had a bad attitude and didn't […] explain anything to me as far as charges. I do not suggest ANYONE stay here. Read moreGenuine Hotels.com guest review
Location away from strategic, hiding behind the mexican restaurant. No shuttle from airport to hotel. Public transportation about 5 miles away. Horrible if you do not have a car. First night I got sting and sticky sheet, second night they changed. The carpet wet and oilly, if you barefoot inside your bedroom, your feet will be wet, dirty and oilly. […] Every night I have to report the key was not working. Read moreGenuine Hotels.com guest review
It is not a superior hotel, but for the money it was OK.Genuine Hotels.com guest review
"I believe it is full of drug dealers."
Please get undercover drug agents to purge this place of drug deals.Genuine Hotels.com guest review
It was like nightmare. I could not sleep. A lot of mosquitos. Dirty. Only one icemaker machine works out of 6. I'll never stay in this hotel againGenuine Hotels.com guest review
I didn't bother to stay since it was in horrible experience! I didn't bother to get my refund despite of awful customer service. It had a horrible smells , no towels, swimming pool was dirty and ect.Genuine Hotels.com guest review
"Clean rooms, no wifi, very noisy AC in rooms"
Very clean rooms, if you travel this one will do it.Genuine Expedia guest review
Comfy bed is about the only good thing about our stay.Genuine Expedia guest review
The room smelled of stale smoke even though it's listed as non-smoking. The ceiling plaster falling down a little bit every night onto the carpet in the corner of the room, in a form of fine powder. The light in the bathroom did not work even after several attempts to request for repair. No bath towels ready, had to go to front desk every time to request […] for new ones. Noisy air-conditioning, comes and goes at will. Unsavory characters among the guests, one day, police had to arrive because a fight broke out and one of them pulled a knife to threaten the others. Our worse experience ever, definitely will never return there and of course, no recommendations to anyone. Read moreGenuine Expedia guest review
Could not use the pool because it was to dirty. Towels had boot prints on them. Internet did not work in the room. I would not recommend anyone stay here if cleanliness is important to you.Genuine Hotels.com guest review
"NO towels available?"
We had "one" bath towel and two hand towels. When I asked for a second bath towel and a wash clothe, I was informed none were available at this time. The continental breakfast consisted of white toast and cereal. WT?Genuine Expedia guest review
"worst night ive spent in a hotel"
it was terrible half of the lights in the room didn't work they had no towels in the room and when I asked they gave me one towel for four people. the closet door was broken but I will admit the bed was comfortable that was all I could say that was niceGenuine Hotels.com guest review
"Was not please"
Location was not in a good place. Was disturbed in the middle of the night with numerous knocks and don't know who they were. Overall, do not recommend this place at all. It's cheap and hotel seemed like a cheap place. Litterally!Genuine Hotels.com guest review
This hotel has gone downhill since the last time we stayed there. Ran out of bath towels on first night, offer floor mats to dry ourselves. Clerk at the check in desk offers no knowledge of surround area (claims he drives into work 1 hour out and don't know the area). No ice bucket in room was offer a sterofoam cereal bowl as a bucket. No Wi Fi in room […] nor the lobby area (we stayed there 3 nights). No clues as to how to fix it. Breakfast was toasts with peanut butter and jelly or cereal. The only reason we stay there was the convenience of the location to Galvestion Island for fishing and the rate. You get what you paid for... Read moreGenuine Hotels.com guest review
The place was a total disaster. I completely regret staying here, it was a waste. I arrived and then went over to my room and the key to the room was not working. I called to have it fixed and it took them 20 minutes while I stood in the heat. Someone came to open the door but it was not fixed. They said The maintenance guy was not in, an hour passed […] and nothing. I was going to shower when I realized I had no towels. I went downstairs to ask for towels and see if someone could fix my door. I went to my room and tried to use the wifi.. It was not working. I called they said they reset it but it didn't work throughout my whole stay. Finally the door was fixed and I realized the light on the mirror was out. I was so tired of it, I didn't complain. Ice machine out too, apparently nothing was working. The pool was close To green and dirty. We left to see the city and came back to realize our keys were not working at 1am. So off we went to get it taken care of. Lastly breakfast was a complete joke, there was stale bread and a jar of jelly. That was it. Aside from the area, it felt so unsafe and just dirty everyone. Needless to say it was the worst stay I have ever had anywhere. Never will I return. Read moreGenuine Hotels.com guest review
Arrived late on a Sunday nite. After unpacking, turned on TV to find half the channels wouldn't come in (this changed thru out the week, some days better than others). The internet wasn't working, which is one of the reasons I picked this hotel. (Cost me extra to establish my internet connection) Breakfast in the morning: cereal, coffee and toast- no […] fruit. The rooms were fine, air conditioned and nice size bathrooms. Read moreGenuine Expedia guest review
After finally finding the place, got the room and despite it being a non smoking room, it was smoked out! Ceiling plaster was coming off of the ceiling, and the room didn't even have a phone to call the front desk to complain. Immediately left and got a room at The Marriott.Genuine Hotels.com guest review
"I recommend against"
Not a nice hotel. The ownership clearly doesn't intend to keep this place in working order or to police the grounds. Lots of ne'er-do-wells around, no deadbolt on our door (had been removed) and the striker plate was removed as well, so the door was loose by about 3/4". There were no curtains on the walkway-facing window (only the sheers and drapes) […] and someone had used a bobby pin to tie the bottoms of the drapes across the open windows. There were serious sections of popcorn peeling from our ceiling. We left as quickly as we could and gave up our money. Stayed a mile or so away. This would be a good location if it was cleaned and revamped - otherwise, it's just scary. Read moreGenuine Hotels.com guest review
"Cheap hotel is cheap for a reason"
No wifi. Tell them I want to leave, they find a room with wifi. Room does not have latch on privacy lock. Never fixed. Older property badly needs a remodeling. But appears to be in a downward spiral.Genuine Expedia guest review
First impression was poor after driving through the taco stand- hotel is hidden behind other businesses and hard to find. Room was dirty and didn't have internet.Genuine Hotels.com guest review
"Don't stay here."
The WiFi internet didn't work. The phone to call the front desk about the WiFi didn't work. The entire hotel was out of Kleenex. The shower was nasty and short (shower head came to my chin). Stains on the carpet, the chair...ugh... Breakfast was two kinds of cereal and toast. That's all. Don't stay here.Genuine Expedia guest review
We were in Town for a Family Member Funeral, chose for location Booked for two days Friday and check out on Sunday. We booked deluxe suite, on entering the first thing we saw was that one of the beds headboard was off wall exposing some type on material. Two people registered and one set of towels and no bath mat. (2) second room the hot water in the […] shower did not work, had to go get towels, television did not work. on the third room we just decided it was time to return home. I have never experience anything like this before. will never book with the hotel again Read moreGenuine Hotels.com guest review
"Do NOT recommend"
Upon arrival, they would not let you in the lobby to check in. They have a small window outside that you talk through. Once checked in, I walked to room. I felt very unsafe in the area. It's in a very rough part of town and the hotel doesn't make you feel any more safe. The room had no towels so I called to request them and was told to walk to the front […] to pick up (they wouldn't deliver). The TV did not power on. The shelves in room were about to fall off the wall. The "continental" breakfast literally consisted of one type of cereal, milk, a loaf of bread, peanut butter and jelly. The listing states they have a complimentary shuttle service. This does not exist. I had to pay extra and wait 30 minutes for a cab to make it to the airport. While eating breakfast, the lady working the front desk was saying f-words to her friend in the lobby with a guests small children around. I had a terrible experience and will never go back again. Don't waste your money. Spend an extra $30 and rent a nicer one down the road. Read moreGenuine Hotels.com guest review
"Baymont Inn and Suites Houston"
This hotel was listed on Hotels.com as a 3 star hotel. Do not stay at this hotel! It is badly run down, In ill repair, and dirty. Appears to have tenants that may be engaging in criminal activities. There is no security and it is secluded off of the main road. I notified both Baymont Inn and Hotels.com of the condition of this hotel. All were kind enough […] to cooperate and cancel my reservation and refund my money. Read moreGenuine Hotels.com guest review
Hotel was disgusting. Our door didn't shut all the way. No lock on the door. Only one towel in the room. Went to front desk for washcloths and they didn't have any. People talking and coming and going all night. Do not stay here.Genuine Hotels.com guest review
AWFUL & TERRIBLE AREA, IN THE MIDDLE OF NOTHING AND VERY CREEPY & SUSPICIOUS GOING ONGenuine Expedia guest review
"Only good for sleeping."
This place is good if you will be out for most of the day and just need a place to sleep. It is not a great place for lounging around. The room wasn't cleaned properly when I arrived and the wifi wasn't working.Genuine Expedia guest review
Lobby service was poor, felt ignored. Room was not safe with broken dead lock and half inch gab around door. Had 3 people in room and only given one towel and wash rag all 5 nights, even when asked for more. I tip maid well knowing they were just doing as they were toldGenuine Hotels.com guest review
"Curtains don't close, toilet not working well"
Won't go back - no curtains to close so people walking by outside can't see into your room. Toilet flushed intermittently.Genuine Hotels.com guest review
Only one towel in the room for two guests. A/C unit would not cool, curtains falling off the wall and smoking smell in non- smoking room was unbearable.Genuine Hotels.com guest review
Absolutely the worst hotel I have ever stayed at. Paid in advance for two rooms for three nights and left after the first night.Genuine Hotels.com guest review
Would not stay here again check out two before time had to get someone too open door to get back into the room after housekeeping come.Genuine Expedia guest review
"ok, but commuting to and fro is a bit challenging"
I rate the stay as average+; but there is a discrepancy between the rate quoted to me over the phone and what my credit card say I was charged.Genuine Hotels.com guest review
Made the booking, and didnt read reviews. Room had mold above bed in picture frame, broken mirror, still had old popcorn ceilings coming down walls from renovation. Carpet was nasty. When I pulled back the mattress protector, the mattress was solid brown and had holes in it. If I sat on the bed, I instantly started itching. And I didnt feel safe leaving […] the room without my pistol on me loaded. Read moreGenuine Hotels.com guest review
"Avoid this place"
This was nasty, dirty, and felt unsafe. I never would have thought a Baymont Inn would be so bad. It was cheap but not worth it. My room smelled so bad that I couldn't sleep well. The light in the bathroom was broken. The breakfast lady was nice but the food was not. Avoid this place!!Genuine Hotels.com guest review
No towels, coffee pot but no coffee nor cups, no trash can liner. Never staying again, not what I expected.Genuine Expedia guest review
"Baymont Inn Corporate Headquarters Need to Visit"
This hotel needs to be stripped of the Baymont Inn name. I've stayed at other Baymont Inns in the past and this one was a disgrace. Shower rods were rotted, room smelled of smoke, carpet needs to be updated....I could go on and on. There were inoperable cars in the parking lot that had "Do Not Tow" signs on the window. Hotel was one way in, one way […] out. Hotel is also in dire need of upgrades. Definitely not worth the money. Read moreGenuine Hotels.com guest review
I booked two non smoking rooms when I got there they only had one non smoking and when they gave me the room it was not clean there were cigarrate ashes on the table te restroom looked filthy and the toilet did not have water and was not flushing . I couldn't get another room because all they had were smoking rooms. If they don't have non smoking rooms […] they should not be able to book any online otherwise you are left forced to sleep in a stinky room. Read moreGenuine Hotels.com guest review
"Close to hobby"
The breakfast was terrible the room leaked water from the ceiling the neighborhood was fishy at best.. The front desk was clueless.. Will Never stay there again. There was no wi-fi.. Ugh...Genuine Hotels.com guest review
"Old place, dirty rationed towels, loud and noisy"
Old building. Not much done to keep it up to date. No new towels were provided. Clean towels still had stains. Noisy people walking around until very late at night (way after 12:00 am). Almost no breakfast food left after 8:30 am. Toilet cistern running continuosly. Some rooms with very strong smoke odor.Genuine Expedia guest review
They ran out of towels for a day and a half. White blankets with red stains on it. Bathroom door wouldn't close.Genuine Hotels.com guest review
Do not go there!Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )