"What a dump"
This place is a dump. Our room was missing towels and when I went to the front desk to ask for more I was told it would be 20 minutes. 2 hours later there were still no towels. The next morning when I returned again asking for towels there was only 1 to be given. I went to the lobby because the wifi wasn't strong enough to work in our room, which was […] right next to the lobby itself, by the way. There were 2 thugs cursing, yelling, using the F-word etc... in the lobby. I was wondering why in the world was the lady at the front desk not throwing them out or calling the police. Once one of the thugs (who was cursing the most) told the front desk lady he'd be back tomorrow I found out that he was in fact the manager himself. REALLY, Baymont Inn & Suites is this desperate for managers that they hire this thug? They really need to clean house (Literally) at this location. Read moreGenuine Expedia guest review
No airport shuttle service as advertised. No Continental Breakfast as advertised.No handicap parking was available. Someones dirty sock was left in my room. Entry door had been broken open with a crowbar most likely. Repair was made by welding a piece of metal to the door but light was visible around the door jamb. Very cheap repair/maintenance wor […] k. Read moreGenuine Expedia guest review
"Poor Internet speed"
Everything is ok, especially the TV set. But the speed of Internet is so poor, I have to bring my laptop to lobby to get the Internet access, still cannot see any video...Genuine Expedia guest review
"Disappointing Hotel Stay"
Hotel clerk charged me for the reservation again. I told the clerk I had already payed through Expedia. She "tried" to cancel transaction but couldn't. She called manager to cancel transaction and gave me a paper to sign. I thought it was the cancelled transaction, but checked my credit card and have not received a refund yet. I don't understand why […] they charged, knowing it was an Expedia reservation. Room was not cleaned well. The bed had stains on the bedding. The lamps were filthy. The chest drawers were off and hard to pull open. Read moreGenuine Expedia guest review
"Do not stay at this hotel ever!"
By far hands down the scariest experience of my life. Floors were blood stained and curtains were non existent. Do not stay here if you can at all avoid it.Genuine Hotels.com guest review
Good for the priceGenuine Hotels.com guest review
This is one of the dirtiest places ever stayed. The towels were soiled with yellow spots. One had bright red lipstick. The continental breakfast doesn't exist. The coffee machine was broke juice machine was broke. The had cereal but no mill. The offered jelly out of the jar. I'm surprised hotel.com does booming for this place. It's disgustingGenuine Hotels.com guest review
"Thank God It Was Cheap"
The room smelled of bleach as I walked in, and the toilet was constantly running. And there was no refrigerator. But the room was clean and the bed, TV, and pillows were all fine. The breakfast was unfortunately a joke. They spread out the few things they put out as food items (cereal, toast, peanut butter) so it would like there as more there. This […] was one of the worst breakfasts that I've ever had at a hotel. It's not a 5-star hotel (and will never be), and if you don't eat breakfast, then it'll do in a pinch. Thank GOD it was cheap. Read moreGenuine Expedia guest review
Was not clean. Lobby smelled like stale cigarettes. Would not come backGenuine Hotels.com guest review
"Most disappointing stay everTe"
Horrible. On top of charging me $5.00 fir early check in, Rm was not clean. After complaining, was changed to another room which was eaven worse than the first. Phone did not work. Discolored stained towels, no wash cloths. Some one had used the top of the ice container for an ash tray in a none smoking room and housekeeping had put it right back on […] the top.. The door had obvioulsy been broken into and had been repaired (?), Could not dead bolt the door. Breakfast was a joke. Will never stay at this hotel again. Have stayed at Baymont in other states before and been pleased with my stay. Read moreGenuine Hotels.com guest review
I've booked the hotel with the promise of a refrigerator in my room and I even pay more for it but I never got the refrigerator. When I told the staff they told me that they were going to provide me with one but they never did. I asked for a discount but they told me they couldn't give me any because I booked through expedia and it was expedia who can […] give me the discount and not them. Also the wi fi never work even though it was announced as one of the features It was overall a bad experience and I hope expedia do something about the discount.. Read moreGenuine Expedia guest review
"Better Choices than this one"
Very sketchy neighborhood, poorly lit parking lot. Lobby locked up and check in through a glass window. Mold, cracked tiles in bathroom. Concerns about personal safety and property. Lots of loiterers.Genuine Hotels.com guest review
Had a very nice room, was pretty clean except for an empty box of tissues in tissue holder in bathroom. Tv was not plugged in which was quite annoying not sure if staff did that or previous customer. Maid came to clean room at 10 am telling me thats when check out was when the guy at the front desk told me check out was at noon. She didn't argue and […] went about her business. Bed was comfy but bring your own pillows. The ones provided didn't have pillow cases and were small and not very comfortable. Wifi cut in and out but worked. Would probably rate a 2.5 out of 5 overall. Wouldn't pay more than $50 a night. Decent but not great Read moreGenuine Expedia guest review
The hotel is located far off of the street next to a warehouse! One of the hotel elevators closest to my room was not operating. There were no tissues in the room for three nights. Two of the three days of my stay there were no wash cloths. When I checked with the front desk, they told me that I had to come to the front desk for tissues and they had […] no more wash cloths!!! The FINAL STRAW was a ROACH in my bathroom!!! Read moreGenuine Hotels.com guest review
I didn't even stay the night. The front doors to the hotel were locked and you had to check in through bullet proof glass. There were thugs loitering in the parking lot. I was worried my vehicle would be broken into or stolen.Genuine Hotels.com guest review
"Totally Stunned (In a bad way.)"
I have never had a hotel experience like this in my 40 plus years of staying in different hotels. 1. There was a shortage of towels for the two nights three days that we stayed there. My wife and I had to share one face towel between the two of us. 2. The tub and shower area was so old that you could see rust around the drain and the tub itself was […] beyond cleaning. You couldn't take a bath in that tub if you wanted to, we were almost afraid to shower in it. 3. The ceiling in the room above the bed was cracking and falling down as was the same on some of the surrounding walls. I took pictures if Hotels.com would like to see them. I highly recommend that Hotels.com no longer promote this property to it's members. Read moreGenuine Hotels.com guest review
Not a good experience. The hotel did not seem very secure; I was very uncomfortable (nervous) staying here. I kept the lights on and the tv going the whole night so basically got no sleep.Genuine Expedia guest review
"On the way to Galveston for our cruise"
It was fine - room was comfy. Breakfast was not as expected. Juice machine was broken. Bananas were mushy and bruised.Genuine Hotels.com guest review
"Suspect neighborhood, suspect hotel"
I tried to check in at the front desk at 8:30 pm and was locked out. The staff would not let me in but pointed off to the left. I walked completely around the office to go in the backdoor but it was locked. I went back to the front. Apparently they wanted me to check in at a small bulletproof window, which was so thick I could not hear the clerk talk. […] The first room I was given had the air conditioner taken apart on the floor. Clearly a repair job was underway and some how the staff did not know about it. I went back to the small window and got a new room. It was quite adequate for the price I paid (about $50) but would not be worth much more. I slept well and in the morning the lobby was open with the usual hotel breakfast fare. Read moreGenuine Expedia guest review
Although the hotel and my room were nice....the location of the hotel ...made me uncomfortable....Genuine Hotels.com guest review
If you're considering this hotel because they say they have an airport shuttle, don't do it! They DO NOT have a shuttle, but won't modify their website to show this. Once you arrive, if you don't have a vehicle, you are TRAPPED. The breakfast bar was a joke: a jug of milk, some stale cereal, a bag of bread... It's not worth the money you save on your […] room. Read moreGenuine Expedia guest review
"Crime and Punishment"
The hotel was filthy and in a very VERY bad neighborhood.Genuine Hotels.com guest review
"An ok hotel for the Southside."
I booked my hotel stay online based on the amenities listed on the website. However, when I called to confirm my reservation and make arrangements for airport transportation I was very disappointed. I was told that they did not control what was on the website and that they did not offer transportation to or from the airport. After requesting to speak […] to a manager I was assured that they would reimburse me for my transportation costs. In addition to that they also informed me that there were no gym facilities on site but that I would be provided with passes to the local gym. However upon arrival the staff said that they no longer reimbursed for transportation costs and that they did not have any gym passes. I had the desk clerk take down my name and room # so that these issues cos be addressed by the manager once he arrived on site. I was frustrated at this point, never heard from the manager, nor did I get reimbursement for my travel expenses. I have stayed at Baymont Inns before so I was disappointed with the quality of the rooms. The shower was heavily stained and the skimpy towels had holes in them. Not my idea of a pleasant stay in a Baymont Inn. Read moreGenuine Expedia guest review
"Stay someplace else"
Absolutely terrible.. bad part of town, the breakfast was just bread.. and they lied about having an airport shuttle.Genuine Hotels.com guest review
We weren't allowed in the lobby because there was a fear of robbery! The room was dirty. We stayed to get 4 hours sleep and left in a hurry! Stay away!Genuine Hotels.com guest review
"Dont go without a car"
The hotel is located in a verry dangerous zone, and i didnt have a good time. Also internet didnt work in the rooms. There is no food to bye in the hotel, and the people in the desk is really uselessGenuine Expedia guest review
"Nasty area of town, dirty grounds and room stunk"
Happy that we were only there to sleep about four hours because it was not comfortable or inviting.Genuine Expedia guest review
"Fine for the money"
Staff was courteous. Beds were comfortable. Location was a little iffy and breakfast was a bit pitiful. But overall for the money it was fine.Genuine Hotels.com guest review
The hotel was very outdated and needed rennovation. The room had an old smell and the smell of bleach. Hotel employees were eating at the table in the lobby and addressed you from the table and not behind the counter. The employees were friendly but the atmospshere lacked professionalism.Genuine Expedia guest review
Wifi was horrible no connection at all and my cell phone did not work the whole time I stayed here besides that it was ok nothing spectacular after all you get what you pay forGenuine Hotels.com guest review
the area didn't seem very safe.Genuine Hotels.com guest review
"good location for my needs"
slightly disappointed, maintenance down from former stays, workers still very friendly. Not enough stuff at breakfast buffet had to go elsewhereGenuine Hotels.com guest review
Reservations were all messed up. Had to switch rooms until they got what I wanted right.Genuine Hotels.com guest review
"Looked nice from the outside but..."
The room's carpets had so many stains on them. There was a wad of gum stuck in the carpet that I got my foot stuck in by one of the beds. It was a non-smoking room yet smelled of smoke and the tub had cigarette burns on the rim - as if someone sat on the toilet and laid their lit cigarette on the bathtub ledge. The breakfast was terrible in the morning […] - nothing there at 8AM - coffee was so bad my husband lietrally spit it out. Orange juice machine broken. When I asked one of the girls behind the deck for more coffee cups - thank God I drink tea - she couldn't help me - I guess it was beneath her - I had to wait for the kitchen attendant to come back. Read moreGenuine Expedia guest review
"Would have rather slept in the Van"
This is by far the worst hotel I have stayed at in the last few years. I travel regularly for work and stay in 30-40 different hotels a year. It takes a special effort to be this bad. While they may not have had control over the excessive amount of mosquitoes on the property, they do have control over the black mold growing in the bathroom where the […] ceiling is collapsing, the tile falling off the walls, the dirt and grime that has never been vacuumed, the numerous stains on the carpet, the bathroom that floods when it rains, etc. The straw was the sheets covered in a large yellow stain. When I asked for different sheets I was told that housekeeping was closed by the front desk and I should have told them sooner, even though I was not at the hotel during any time housekeeping was present (if they had housekeepers at all). After being extremely patronizing the front desk person offered to move us to a new room-instead of different sheets. While this room had what appeared to be clean sheets, all of the other stains, black mold, falling ceiling, etc. were in this room as well. I can't believe we paid money for this, even the low prices were too high. Read moreGenuine Hotels.com guest review
Have stayed at this hotel before and it was much much better; new owners/managers? Overall, Hotel is Falling apart. Rooms dirty, towels stained, Rooms requested "Non Smoking" but one room had smoke detector disconnected and reaked cigarrette smoke. In one room,Phone and Supposedly "Free Wifi" not working. The Hot Breakfast was a joke, during the 3 night […] stay, there was barely anything for breakfast, had to ask repeatedly for items, and was told, we are out.. Defenitely not staying there again. Read moreGenuine Hotels.com guest review
"Very cost effective lodging for a budget."
In town for aquick descreet getaway from life. The room was basic, clean, and close to major attractions. Travel to center city Houston about 30 minutes with rush hour traffic.Genuine Expedia guest review
"its ok for price"
Room was clean, but maintenance was bad... mosquitoes bit us while checking in. . Breakfast was ok. Not too many options. .Genuine Hotels.com guest review
We enjoyed the room. It was clean, very nice bathroom, very comfortable bed. We would stay again...Genuine Hotels.com guest review
"Pics are not the actual hotel"
water on floor when we checked in. smokey odor in nonsmoking room; hair in shower; rust; faucets not clean. did not want to touch anything...in the hood; slept on top of sheets. internet pics are not what the actual room is unless we just got stuckGenuine Expedia guest review
Decent room - Scary neighborhood. Somewhat noisy. Pleasant and very helpful staff.Genuine Hotels.com guest review
The hotel worked for our purpose. We had to leave for the airport at 3:30am. Several guys that saw us going to our car kept asking us if we wanted to party. We told them no abd they seemed harmless. Seemed like lits of people hanging ouside. The Mexican restaurant in from was horrible. Don't go there. The waitress was rude and ate the whole time and […] ignored us. I would stay at the hotel if needed again for short stay. Read moreGenuine Hotels.com guest review
"Affordable, clean & comfortable!"
We had 2 double beds which were really comfortable. The hotel is older and the bathroom fixtures show the age, but it was clean and quiet for the 3 nights we stayed. There was a hook in the bathroom that needed to be repaired and the security latch on the door also. The staff was very friendly, we were greeted everytime we passed an employee.Genuine Expedia guest review
Good price for the service that I got. When I asked for help , i did get it! You can beat their Breakfast experience....Genuine Hotels.com guest review
bed was itchy a/c stopped working and room smelled nasty!!!!Genuine Hotels.com guest review
I got a room with a fridge and a microwave. Overall not bad. TV was nice; flat screen. Bed was nice. A/C worked. Maintenance guy fixed a light about five min. after I called to tell him it was out. I think I got one of the nicer rooms because I saw it was rated a 3/5. It's really convenient being by the highway and the room was great so I'd give it […] a 4.5/5. Nice job guys! Read moreGenuine Hotels.com guest review
"convenient to airport"
neighborhood is scary. many indigents looking for hand out. not well lighted.Genuine Hotels.com guest review
"A good stopover option. Reasonabily Priced"
Room was clean. Chances of missing the hotel turn are there (Abrupt turn with hidden signboard) as it is located behind a restaurant. Good experience.. Staff was helpful. Good rates for the facilities provided.Genuine Hotels.com guest review
"very nice as usual..."
Love this place. As always a pleasure!Genuine Hotels.com guest review
"very disappointing hotel stay"
We only stayed there for 1 night- thank god. If it was longer I would've moved on somewhere else. Didn't expect great for the price,but daaamn never again!!! We got there around 2 pm and check in wasn't until 3- which is acceptable, but the way that was brought to us was just very rude and made us feel as if we weren't welcomed. So finally after a […] lil more than an hour we got our room cards tossed on the counter and were able to go in our room. this whole place smelled like dog poop,dirt and trash and old soap bars were laying around outside. Mold and water damage all over the ceiling. Since we it was over 100 degrees outside and our 3 year old was with us,we decided to check out the pool ( i was specificly looking for something with a pool) . Anyway, the water in that pool had a greenish milky color to it and I can't tell you what was growing on the surface. Finally the next morning trying to take a shower was not possible since the water in the shower wasnt even working!! Didnt feel like walking up to the reception in PJ's ,so we let that go and just got dressed to get some coffee in the breakfast area. That was the saddest breakfast I 've ever seen and they'd be better off not even mentioning it at all. All together we were just glad to get out of that place and i would never recommend it to anybody I like. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )