"Great hotel friendly staff and comfy beds"
Well worth $$ price ,beds we're comfy,clean rooms,nice staff, valet parking and free hot breakfast. Would stay again !Genuine Hotels.com guest review
"Pullman Plaza for football"
For the second time this football season I have stayed at the Pullman Plaza. The first time both elevators were down and during this stay 1 elevator was out. Also, the wallpaper in my room was coming off of the wall and there was a black mold behind the wallpaper which was the obvious cause of it coming off the wall.Genuine Hotels.com guest review
It was an older establishment. Room was adequately clean. It was quiet. Convenient to what we needed. If you are looking for a place to lodge for a night or two this will meet your needs - unless you have high expectations. Valet parking is free. Only basic amenities. Good rate thru hotels.comGenuine Hotels.com guest review
Frustrating - many guests over the weekend and only one elevator in service - with no attempt to fix it while we were there. The room was musty but clean. The staff were very nice.Genuine Hotels.com guest review
Pullman is a classical old hotel and has lots of charm, The hotel staff was extremely nice and helpful! Loved the staff!! Bar and restaurant had charm of years gone by. AIr conditioning worked well, and room was clean. The beds were comfortable, but not the pillows. Bathrooms were clean, but dated. Towels in the bath could be updated as those have seen […] some wear It is an old hotel, so you need to remember .I would stay at this hotel again, as it is centrally located to Marshall Universtity and downtown Huntington, so you can walk to places. Lots of great restaurants as well. Read moreGenuine Hotels.com guest review
"Forget about staying here in the summer"
The hotel staff were very friendly and accommodating as possible. However, the building is due for major updating. We were on the 11 th floor and our air conditioning did not work the 5 days we were there. It was 90 degrees outside! The maintenance staff came twice to check out the problem. They offered to move us but I declined after hearing several […] other people complain. Why pack up all of our stuff only to go to another hot room. I have a 5 year old who loved the pool and the staff was nice but these are the only positive things I can say about this hotel. I don't even want to go into the cleanliness of the place, the fact our remote had no back and tape holding the batteries in place and sleep number beds that didn't work. We visit huntington every year and will not be back to this hotel. Read moreGenuine Hotels.com guest review
Breakfast was wonderful. Friendlyness of the staff was so-so. TV was awful, couldn't get espn or HBO or golf channel which were supposed to be available. Sink in bathroom did not drain well.Genuine Hotels.com guest review
It was okay. Breakfast was great! Coffee condiments and tea bags were not replaced each day in our room. Also, the front desk was notified that the light above the bathroom sink was out and it was never replaced over the three days we were there.Genuine Hotels.com guest review
For the price we paid per room, this hotel was outstanding. The free breakfast was awesome, and we received a free drink ticket for the outside bar. It is likely the nicest Hotel in downtown Huntington. A mini fridge would be a nice addition to the room.Genuine Hotels.com guest review
"Always stay here!"
I love staying here! The staff is super friendly, there are many restaurants to choose from across the street, plus a movie theater and bookstore. The rooms are nice and the staff goes out of their way to accommodate youGenuine Hotels.com guest review
"Not bad - Great staff"
WiFi was so so and the Ethernet connection didn't work. Very helpful staff particularly on check in.Genuine Hotels.com guest review
Enjoyed the stay, friendly staff. Loved the coupons for free breakfast and a free drink.Genuine Hotels.com guest review
lovely hotel, but a bit tattered. great location, friendly staff. overall, a good value, i would go back in a heartbeat.Genuine Hotels.com guest review
The condition of the room was awful. The drain in the bathtub drained the water very slow. There were dead bugs and yellow stains on bathroom floor. The furniture was very dusty. There air conditioner was wrapped with tape.Genuine Hotels.com guest review
convenient to where I was working and close to restaurants and shopsGenuine Hotels.com guest review
Seemed older, but clean. Nice location to walk to movies and restaurants.Genuine Hotels.com guest review
"The Night the lights went out in W.Va."
I was allowed to check in early at 12:00. The front desk staff was extremely nice and helpful. The day i checked in was the day the lights went out in West Virginia. The Staff was extremely overworked but stayed pleasant and friendly. Especially the Bell Men. There was one young african american bell man with a slight fro. He seemed to work his hours […] and even stayed over to make sure the customers were taken care of. I only wish I could say my employees of my company would have done that. Great Job Pullman Staff Read moreGenuine Hotels.com guest review
Due to terrible storms throughout the area, electric was out for days. Pullman Hotel went above and beyond to make our stay great.Genuine Hotels.com guest review
"great downtown location"
The hotel was in a perfect location for the 5K race I attended. I liked the valet parking in the hotel as this gave me peace of mind for my vehicle.Genuine Hotels.com guest review
"close to everything we wanted to do"
The hotel staff where real nice. I dont know if it was just the floor we stayed on but the floor smelled like back up swear. other then that it was a nice stay. i did let the staff know about it when we where there. the hotel was in walking dis of everything that we where there to do.Genuine Hotels.com guest review
The hotel was older and it showed in the decor, room & bath. On the other hand, the staff was very pleasant and helpful.Genuine Hotels.com guest review
Walking distance to good restaurants a plus.Genuine Hotels.com guest review
Would not ever recommend this place to anyone. Parking is the worst and staff only makes it worse.Genuine Hotels.com guest review
The description is a "little" miss leading as it relates to the River View Rooms as you cannot see the Ohio River from the 4th floor, but overall the rooms are fantabulous!!!!! I can't wait to go back!!!!Genuine Hotels.com guest review
Great old hotel. They're trying to renovate it a bit and that's good because it needs it. The Pullman has always been the fancy hotel in Huntington and with just a little bit of renovation it could be that again. I had an upper floor room with a view of the river. The bed was great but the decor was dated and so was the big window (it was hard to see […] the river because the glass was about 50 years old/dirty). It was a nice stay, though, with a GREAT breakfast and valet parking for a pretty good price. Read moreGenuine Hotels.com guest review
"Not too bad"
We were just an hour outside of our hometown, so we knew the area pretty well. The only issue we had was finding a tube of chapstick (not ours) in the floor, and there were 2 burn holes in the outer comforter. We had requested a smoking room, but still didn't like the holes. This is supposed to be a nicer hotel, and I didn't expect that. The breakfast […] buffet the next morning was great, and was included with the room, and the staff was very nice and helpful. We would stay there again. Read moreGenuine Hotels.com guest review
good hotel in a nice location with good peopleGenuine Hotels.com guest review
"Overall not bad"
Fantastic restaurant, bedding needs to be updated. Close to everything.Genuine Hotels.com guest review
enjoyed my stay at this hotel. Very friendly helpful staff. Very comfortable bed and quit room. I recommend this hotel for a romantic or bussiness trip.Genuine Hotels.com guest review
"Pullman Plaza Huntington-great downtown location"
Really enjoyed our stay at the Pullman Plaza in downtown Huntington. It had the amenities of a much more expensive hotel. We received complimentary passes for drinks at the bar inside the hotel and buffet breakfast both mornings of our stay, Valet parking was free and there was poolside service available. The hotel doesn't seem to have been updated […] recently as far as decor but the overall surroundings were comfortable and the staff was very pleasant and helpful. The downtown location couldn't be beat, the hotel was within walking distance of many restaurants, shops and entertainment including several theaters. It's also close to the waterfront park and the marina. We plan to return to the area soon and will definitely stay at the Pullman Plaza again. Read moreGenuine Hotels.com guest review
The hotel is centrally located, with huge potential. The area seems to be developing. The hotel could be a great find with a good renovation.Genuine Hotels.com guest review
"New Management, Lower Service"
06/21/14 rmw820 Southfield, Michigan
We have been regulars at the hotel. Under the new management, I feel as though we were deceived. I had a certain expectation based on previous stays, but we were not informed during reservation that policies had changed so significantly. And not for the better. The complimentary breakfast has been greatly scaled down to a limited continental breakfast. However, we could upgrade and pay for what we were getting in the past. Not only did the new management get rid of the free valet service, now they are charging for parking. On top of all that, the quality of the hotel has dropped off. One elevator was out of service, beds were not neatly made, and ice machines were not working. The hotel is in an ideal location, but with all of the sudden unannounced changes, it is time to search for a new hotel.
"Clean But In Serious Need Of An Update"
06/02/14 lafguy60 Detroit, Michigan
Stayed at this hotel as part of a group tour and can say that the property was very clean both in the public areas and the room itself. That said the public areas are tired looking and the room furnishings are from the late 80s or early 90s. This is the first property that I have stayed at in the last 6 or 7 years that does not have flat screen televisions. Every staff member I interacted with was friendly and accommodating - that is a very positive sign in my estimation.
"The Pullman Plaza - good staff, good rooms, so-so breakfast"
05/26/14 fpalmer321 Dunbar, West Virginia
I do enjoy staying at the downtown location in Huntington. The front desk staff is nice and responsive. The rooms are comfortable and nice. The drawback has to be the complimentary breakfast. On my last visit, there was not much left on the continental breakfast bar. Service was sort of slow. Even when I let them know the food needed to be replenished, nothing happened. I saw others come in later, look at a rather empty breakfast bar and leave disappointed.
"Disappointed New Management"
05/20/14 GashF15 Yorktown, Virginia
The waitress staff in the breakfast room were very helpful also the bartender and waitress for the evening. The hotel on the whole was below par. The breakfast coupon was for a limited breakfast and they charged for milk. The old management gave a drink coupon and if you stayed at the hotel parking was free, now pay $6 and not a free drink. The tv's we're not flat screen and I could not access wifi for some reason. It as a real shame because the location is ideal for a nice hotel.
04/15/14 Princess Kathy ... O Charleston, West Virginia
We just held another conference at this hotel. Clean. Ready for us. Accommodating. Quick response to any issue. The audio system in the Grand Theater was excellent. Friendly staff. We'll be back. Great value. Fabulous location. Easy walking to many places for dining, shopping, sightseeing. Shuttle service. This place is great.
"Over priced, outdated, and false advertising saying you get a complimentary breakfast."
Sink and toilet run slow, wall paper in rooms peeling ,outdated tv, showers hard to adjust. Box spring on bed torn. Website states free complimentary breakfast, it's cereal and pastry, some fruit. Not as the picture shows, bacon, eggs, toast , unless you pay $8.00 more and tip a coffee lady!
"Overpriced for what you get."
Stayed here last night for the first time 130$ for a room with a old TV I had no refrigerator. Windows are filthy you are given intercontinental breakfast yet when you go down they have full breakfast which you aren't even allowed to eat!
"Needs a renovation and fast!"
03/17/14 Cwell76 Roanoke, VA
This hotel is stuck in the 80's with its tube tvs and outdated decor and furniture however the place was clean in most areas. it was very convenient to the Big Sandy Arena and other restaurants. One positive is the breakfast buffet was a really good southern breakfast also they have a decent sports bar on the premises with Marshall University memorabilia on the walls with a very friendly staff throughout the building. It served its purpose with no issues.
"Attended an event in the ball room"
03/17/14 cainrcc wv
I did not stay here because of the ratings on tripadvisor we had the Best Western @ te mall for half the price. The ball room where the event was held looked nice and up to date.You have to walk through the steak house to get to the ball room,I don't think that I would care for that if I was eating and over 150 people walk by me at the time.
"Alright place, but a bit of a mess."
01/26/14 Guitarburst05 Morgantown, West Virginia
In town for a wrestling tournament we stayed here amid a nasty snow storm. The service was a bit of trouble. They ran out of towels in the evening and were very strict during the breakfast, (milk is for cereal only and you're forbidden to have a glass to simply drink.) The worst part of the service was their valet parking. It was free, but they didn't park our car in the valet lot and thus we couldn't find it when we needed to get something. They went in search of it and finally returned it with a large layer of snow, but never told us where it had been parked, (and we certainly checked the roof floor of their garage.) The hotel room itself was alright but their beds had a customizable softness control and neither hard or soft was terribly comfortable. The room was clean and had your standard amenities. An elevator broke down during our visit and the only working one was packed at all times. Walking from the 11th floor grows very tiring. The location was prime, though, right next to the convention center, many nice local shops and pubs, and a few restaurants and a cinema.
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